2/10 Horrible
Keivan Jalali
Voyage avec des animaux de compagnie
17 juil. 2025
Les points faibles : PropretĂ©, Ă©quipements, infrastructures et conditions de lâhĂ©bergement
ARE EXPECTING A RELAXING AND PEACEFUL VACATION?
A few weeks back we used Expedia to book a flight+Hotel package to La Estansia hotel in Puerto Vallerta, Mexico for our anniversary. Expedia website clearly mentioned SERVICE ANIMALS WELCOME ( I have screenshots); we booked it all and travelled to the hotel only to be told by the hotel that âExpedia had made a mistakeâ and they do NOT allow any pets NOR service animals; We were devastated , at 8pm at night , tired and hungry , contacted Expedia and the only choice they gave us was the inferior sister hotel next door that was NOT up to standard. It had very poor-quality Food (flies on food and off shrimps), dirty shower room, lobby with no A/C and 100F, one staff entered our room late evening without knocking just to get a plate from our kitchen; the hotel even charged us cleaning fee for my little Service animal.
As a result of all this unplanned distress for ending up in a NOT-up-to-standard hotel because of Expediaâs huge mistake that completely ruined our anniversary celebrations, my wife was in a really bad state of panic attack and could not sleep all night; we wanted to travel back next day but she was not well at all to be able to travel.
Expedia offered us some cashback that was never a replacement for the lost time and stress and anxiety and emotional distress that we felt during that week.
Keivan Jalali
Séjour de 6 nuits en juillet 2025
