Dear Donald,Firstly we would like to thank you for choosing our Occidental hotel for your holidays in Nuevo Vallarta and for the review you shared on Expedia, all of your kind words about your stay with us are great to hear.We have taken note of your comments about our gastronomy and we assure you that we will transmit your comments to our chefs in order to improve the quality of our dishes.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Kind Regards,

Cher Joel, merci pour votre appréciation sur votre séjour au sein de notre hotel Occidental Nuevo Vallarta. Il est merveilleux de lire que nous avons su rendre votre séjour spécial depuis votre arrivée jusqu'à votre départ. Je suis vraiment heureux/se de savoir que nous avons réussi à dépasser vos attentes en ce qui concerne l'accueil et le service proposé et ne manquerons pas de transmettre vos commentaires aux membres de l'équipe que vous avez personnellement cités. Merci pour votre aimable appréciation sur notre hotel, nous espérons vous avoir à nouveau bientôt parmi nous. ¡Sincères amitiés!

Dear Pascal, We appreciate you took some of your time to answer our survey about your experience in your recent visit to Occidental Nuevo Vallarta. Our commitment is and will be continuing to offer memorable experiences for our guests at each visit, and we are pretty please to know that we achieved our goal with you. Thank you for pointing out all the positive aspects you have found at the resort. It’s great to know that you truly enjoyed our resort, along with the good ambiance and facilities. We are more than ready to welcome you hoping you give us the pleasure of choosing us as your host to offer new and amazing experiences again Cordially,

Cher client ; Merci pour votre évaluation, nous sommes ravis de savoir que la plupart de nos services étaient à votre goût, nous espérons que vous nous donnerez le privilège de vous accueillir à nouveau dans un avenir proche.

Dear Hannah,We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Nuevo Vallarta hotel with us and Expedia readers.Thank you for your wonderful comments about the service you received from Julio and Milton. We will be sure to share your kind words, which will surely mean a lot to them.We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. Our staff's service and kindness is one of our main strenghts and we are quite disappointed to hear that you felt we underperformed in this area at our the reception desk; nevertheless we will not fail to share your comments with our head of department for information and further revision.Also, we have taken note of your constructive comments regarding the maintenance of the room in which you stayed and we will assure you that we will transmit them to the departments involved in order to improve our services.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Best Regards,

Estimado Hector,Gracias por calificar su reciente visita en Occidental Nuevo Vallarta, estamos encantados de saber que tuvo una placentera estadía con nosotros y que logramos cumplir todas sus expectativas. Fue un placer haberle atendido, y esperamos verle muy pronto.Cordialmente,

Dear Jocelyne,First of all, we would like to thank you for the positive comments you have shared regarding your recent visit to our Occidental Nuevo Vallarta hotel. We are delighted to know that you enjoyed your vacation at our hotel.On the other hand, we want to tell you that we have taken note of your comments about the armchairs in our Lobby, we will make sure to improve them for the ideal rest of our guests.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Kind Regards,

Estimado Edgar,En primer lugar, queremos darle las gracias por elegir nuestro hotel Occidental Nuevo Vallarta para sus vacaciones, estamos encantados de leer que disfruto de su estancia en nuestro hotel, así como el excelente servicio ofrecido por parte de todo el equipo quienes se aseguran de que este bien atendido en todo momento.Estamos felices de saber que nuestros deliciosos platillos fueron de su agrado, ya que nuestros chefs preparan una gran variedad con la finalidad de satisfacer a todos los paladares.Es un placer para nosotros haber sido sus anfitriones, esperamos verle de regreso muy pronto en esta su casa Occidental Nuevo Vallarta.Saludos,

Dear Amanda,Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Occidental Nuevo Vallarta hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests.We are surprised by your comment related to the behavior of our concierge and we are transmitting your opinion directly to the responsible management since these are clearly not the quality service practices that we ensure to offer to our guests. However, we are pleased to know that the interaction with the majority of our team members was positive and that you felt well cared for at all times, which is our ultimate goal. Also, we regret the inconvenience during your check out, we want to tell you that the rooms available for late check out are subject to availability, being duly explained on said page. Due to the high season and full occupancy of our hotel, we cannot guarantee the room until the day of departure. However, you can enjoy the hotel facilities and relax before leaving for the airport. We have taken note of his comments and we will make sure to improve our services to avoid this type of inconvenience in the future.Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Sincerely,

Dear Carlos,Thank you for rating your recent visit to Occidental Nuevo Vallarta, we are delighted to know that you had a pleasant stay among us and that we were able to meet all your expectations. It was a pleasure to have you with us, we hope to see you soon.Best regards,

Dear David,We want to thank you for your wonderful comments shared on Expedia about your recent vacation at Occidental Nuevo Vallarta and for highlighting the excellent friendly and professional service of our entire team who ensure you have a pleasant stay.We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Best Regards,

Dear Estephani,Thank you very much for sharing this great review of your recent stay at Occidental Nuevo Vallarta. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are pleased to know that you enjoy our beautiful quiet beach with a warm and tropical atmosphere, ideal for a relaxing vacation.Also, we are happy that you enjoyed the wide variety of delicious dishes prepared by our professional chefs in order to satisfy all palates.Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.Kind Regards,

Dear Jean,Thank you for rating your recent visit to Occidental Nuevo Vallarta, we are delighted to know that you had a pleasant stay among us and that we were able to meet all your expectations. It was a pleasure to have you with us, we hope to see you soon.Best regards,

Dear Cailie,Thank you for sharing a review of Occidental Nuevo Vallarta. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention.We apologize for the inconvenience regarding the music in our activity center and our nightly shows, we make sure to keep noise levels within reasonable limits so that our guests are not affected by it, we will continue to reinforce this.We are sincerely sorry to read that you and your husband were ill during your stay and we are sorry that we were not informed immediately as we would have been able to help you and call a doctor for a check-up. However, we would like you to be reassured regarding our hygiene procedures and point out that our hotel, like any other hotel in our company, undergoes regular internal and external checks on food safety and adheres to Strict regulations on food processing, handling and preservation. Under no circumstances would we put the health of our guests at risk by offering food not suitable for consumption.Regarding information, we regret that you have not been correctly informed about our services and facilities, we will ensure that our receptionists inform our guests of any information they require.Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Sincerely,

Dear David,Thank you for rating your recent visit to Occidental Nuevo Vallarta, we are delighted to know that you had a pleasant stay among us and that we were able to meet all your expectations. It was a pleasure to have you with us, we hope to see you soon.Best regards,

Dear Adriana,First of all, we would like to thank you for the positive comments you have shared regarding your recent visit to our Occidental Nuevo Vallarta hotel. We are delighted to know that you enjoyed our beautiful facilities during an unforgettable stay.It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours.Kind Regards,

Dear Martha,Thank you for rating your recent visit to Occidental Nuevo Vallarta, we are delighted to know that you had a pleasant stay among us and that we were able to meet all your expectations. It was a pleasure to have you with us, we hope to see you soon.Best regards,

Dear Marina,We appreciate you taking the time to rate our services, however, we sincerely regret not having exceeded your expectations on this occasion, we assure you that our commitment is to always offer memorable experiences for our guests on every visit.We hope you will give us the opportunity to serve you again and show you the true service we offer in this, your Occidental Nuevo Vallarta home.Cordially yours,

Dear Patricia,Thank you very much for sharing this great review of your recent stay at Occidental Nuevo Vallarta. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We thank you for highlighting the beauty of our facilities and gardens as our team does a great job keeping our facilities impeccable.On the other hand, we are very sorry for the incident regarding noise during the repair of our facilities, we want to tell you that we work very hard to improve our facilities and for all our guests, we assure you that we work quickly in order to avoid this type of incidents Please accept our sincere apologies for this.It's a pleasure for us, we hope to see you back soon in your home Occidental Nuevo Vallarta.Cordially,

Dear Melissa,Thank you for rating your recent visit to Occidental Nuevo Vallarta, we are delighted to know that you had a pleasant stay among us and that we were able to meet all your expectations. It was a pleasure to have you with us, we hope to see you soon.Best regards,

Dear guest,Firstly we would like to thank you for choosing our Occidental hotel for your holidays in Nuevo Vallarta and for the review you shared on Expedia, all of your kind words about your stay with us are great to hear.We thank you for highlighting the beauty of our facilities and the wide variety of delicious dishes prepared by our professional chefs in order to satisfy all palates.Our staff's service and kindness is one of our main strenghts and we are quite disappointed to hear that you felt we underperformed in this area at our the reception desk; nevertheless we will not fail to share your comments with our head of department for information and further revision.Regarding our reservation policy in our specialty restaurants for reserved days, we want to tell you that if it is described on our website and our travel operators are aware that it should be mentioned, we are very sorry to read that it was not like that and we apologize. for the inconveniences.Also, we have taken note of your comments about our activities for the little ones in the family. We will pass on your comments to our Kids Club managers in order to improve the quality and variety of activities for the little ones in the family.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Kind Regards,

Dear Edin,Thank you very much for sharing this great review of your recent stay at Occidental Nuevo Vallarta. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are delighted to know that you enjoy our all-inclusive food and beverage plan, our chefs prepare a wide variety of delicious local and international dishes and our bartenders prepare delicious and refreshing cocktails in order to satisfy all palates.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Kind Regards,

Dear Joel,Thank you very much for your wonderful comments on Expedia, we are delighted that you will enjoy the excellent service from our entire team, especially mentioning our entertainment team who ensure that all our guests join in the daily activities and are Take home great memories of your vacation.Also, we thank you for highlighting the beauty and cleanliness of our rooms, intended to guarantee a relaxing and pleasant stay at our hotel.In addition, it is good to know how I enjoy the delicious dishes prepared by our professional chefs in order to satisfy all palates.It's a pleasure for us, we hope to see you back soon in your home Occidental Nuevo Vallarta.Cordially,

Dear Karina,Thank you very much for sharing this great review of your recent stay at Occidental Nuevo Vallarta. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. It's a pleasure for us, we hope to see you back soon in your home Occidental Nuevo Vallarta.Cordially,

Dear Jessica,Thank you for rating your recent visit to Occidental Nuevo Vallarta, we are delighted to know that you had a pleasant stay among us and that we were able to meet all your expectations. It was a pleasure to have you with us, we hope to see you soon.Best regards,

Dear Amy,We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Nuevo Vallarta hotel with us and Expedia readers.We are also very pleased to read your complete satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. On the other hand, we have taken note of your constructive comments about the beds in your room, we will pass on your comments in order to improve our services.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Kind Regards,

Dear Benvindo,Thank you very much for sharing this great review of your recent stay at Occidental Nuevo Vallarta. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. It's a pleasure for us, we hope to see you back soon in your home Occidental Nuevo Vallarta.Cordially,

Dear Jordan,First of all, we would like to thank you for the positive comments you have shared regarding your recent visit to our Occidental Nuevo Vallarta hotel, we are delighted to know that we were able to exceed your expectations.It's a pleasure for us, we hope to see you back soon in your home Occidental Nuevo Vallarta.Cordially,

Dear Audrey,Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Nuevo Vallarta. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We were most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. También, le pedimos disculpas acerca de no poder otorgar algún snack fuera de nuestros restaurantes, debido a nuestra política de calidad y limpieza se evita que nuestros huéspedes consuman alimentos cerca de albercas y playas, por favor acepte nuestras más sinceras disculpas por ello.We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Occidental Nuevo Vallarta we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future ocasion please do not hesitate to contact our reception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely,

Dear Bi Yue,Thank you for rating your recent visit to Occidental Nuevo Vallarta, we are delighted to know that you had a pleasant stay among us and that we were able to meet all your expectations. It was a pleasure to have you with us, we hope to see you soon.Best regards,

Dear Bernd,First of all, we would like to thank you for the very positive comments you have shared regarding your recent visit to our Occidental Nuevo Vallarta hotel. We are delighted to know that you enjoyed our all-inclusive service. Our chefs and bartenders prepare a wide variety of delicious dishes and drinks with the aim of satisfying all palates.Also, we thank you for highlighting our beautiful beach, where you can enjoy a long walk along soft sands in a warm climate.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Kind Regards,

Dear Rajvinder,Thank you very much for sharing this great review of your recent stay at Occidental Nuevo Vallarta. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Best Regards,

Estimada Lilia,Muchas gracias por sus maravillosos comentarios compartidos en Expedia, estamos encantados de que haya disfrutado de su estancia con nosotros y por resaltar la belleza y limpieza de nuestras instalaciones, ya que todo el equipo se asegura de mantener nuestras instalaciones impecables en todo momento.Es un placer para nosotros haber sido sus anfitriones, esperamos verle de regreso muy pronto en esta su casa Occidental Nuevo Vallarta.Cordialmente,

Dear Joaquin,Thank you very much for sharing this great review of your recent stay at Occidental Nuevo Vallarta. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. It's a pleasure for us, we hope to see you back soon in your home Occidental Nuevo Vallarta.Cordially,

Dear Richard,Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Nuevo Vallarta. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Our staff's service and kindness is one of our main strenghts and we are quite disappointed to hear that you felt we underperformed in this area at our the reception desk; nevertheless we will not fail to share your comments with our head of department for information and further revision.Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely,

Dear Yesenia,Thank you for rating your recent visit to Occidental Nuevo Vallarta, we are delighted to know that you had a pleasant stay among us and that we were able to meet all your expectations. It was a pleasure to have you with us, we hope to see you soon.Best regards,

Dear Samir,Thank you for rating your recent visit to Occidental Nuevo Vallarta, we are delighted to know that you had a pleasant stay among us and that we were able to meet all your expectations. It was a pleasure to have you with us, we hope to see you soon.Best regards,

Dear Yasin,Thank you for rating your recent visit to Occidental Nuevo Vallarta, we are delighted to know that you had a pleasant stay among us and that we were able to meet all your expectations. It was a pleasure to have you with us, we hope to see you soon.Best regards,

Dear Dave,Thank you very much for sharing this great review of your recent stay at Occidental Nuevo Vallarta. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We thank you for highlighting the cleanliness and beauty of our facilities and rooms, intended to guarantee an unforgettable stay at our hotel.Also, it is good to know that I enjoy the delicious dishes prepared by our chefs in order to satisfy all palates.It's a pleasure for us, we hope to see you back soon in your home Occidental Nuevo Vallarta.Cordially,

Dear John,We first would like to thank you for choosing our Occidental hotel for your holidays in Nuevo Vallarta and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.We are sorry to read that our gastronomic and beverage offering was not to your liking. We will be sure to pass on your comments to our chefs and F&B manager in order to improve the variety and quality of our dishes and drinks.Also, we are sorry to read about the incident that you mentioned about your room, for this type of incident do not hesitate to contact our reception who will make sure to grant you a new room and that you continue enjoying your vacation at our hotel.Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely,

Dear Karim,Thank you very much for sharing this great review of your recent stay at Occidental Nuevo Vallarta. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours.It's a pleasure for us, we hope to see you back soon in your home Occidental Nuevo Vallarta.Cordially,

Dear Jose,Thank you very much for your wonderful comments shared on Expedia, we are delighted to read about how you and your wife enjoyed a wonderful experience at our hotel, the entire team works very hard to make you feel well cared for at all times.It's good to know that I enjoy the delicious dishes prepared by our professional chefs in each of our restaurants.It's a pleasure for us, we hope to see you back soon in your home Occidental Nuevo Vallarta.Cordially,

Dear David,Thank you for rating your recent visit to Occidental Nuevo Vallarta, we are delighted to know that you had a pleasant stay among us and that we were able to meet all your expectations. It was a pleasure to have you with us, we hope to see you soon.Best regards,

Dear Ramandeep,We appreciate you taking the time to rate our services, however, we sincerely regret not having exceeded your expectations on this occasion, we assure you that our commitment is to always offer memorable experiences for our guests on every visit.We hope you will give us the opportunity to serve you again and show you the true service we offer in this, your Occidental Nuevo Vallarta home.Cordially yours,

Dear Alex,Thank you very much for your wonderful comments shared on Expedia, we are delighted that you will enjoy a pleasant stay at our hotel and our Royal Level service ideal for our guests who are looking for a plus during their stay and enjoy private facilities.Also, we want to thank you for highlighting the beauty and cleanliness of our facilities, our entire team makes sure to keep our facilities impeccable.It's a pleasure for us, we hope to see you back soon in your home Occidental Nuevo Vallarta.Cordially,

Dear Sabrina, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Occidental Nuevo Vallarta. Kind regards

Dear Jack,Thank you for rating your recent visit to Occidental Nuevo Vallarta, we are delighted to know that you had a pleasant stay among us and that we were able to meet all your expectations. It was a pleasure to have you with us, we hope to see you soon.Best regards,

Dear Paul,Thank you very much for your wonderful comments on Expedia, we are delighted that you will enjoy your stay with us and the excellent service offered by the entire team who ensure that you are well looked after at all times.On the other hand, we assure you that we have taken note of your comments about some of our services and we will transmit your comments to the corresponding departments in order to improve our services.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Kind Regards,

Dear Barbara,Thank you for rating your recent visit to Occidental Nuevo Vallarta, we are delighted to know that you had a pleasant stay among us and that we were able to meet all your expectations. It was a pleasure to have you with us, we hope to see you soon.Best regards,