Avis
8,2
Très bien
8,6/10
Propreté
8,6/10
Personnel et service
8,2/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
26 mai 2024
Les points forts : Personnel et service
Séjour de 1 nuit en mai 2024
10/10 Excellent
Taheedah
22 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Taheedah
Séjour de 2 nuits en février 2024
Réponse de General Manager le 24 mai 2024
Dear Taheedah, Thank you for the perfect rating of your time at Norfolk Waterside Marriott. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area. Sincerely, General Manager
10/10 Excellent
Rebecca L
Voyage en couple
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rebecca L
Séjour de 1 nuit en mai 2024
Réponse de Zen le 24 mai 2024
Thank you for your feedback
10/10 Excellent
Martha
Voyage en famille
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Martha
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 20 mai 2024
Dear Martha, Thank you for the review of your stay at Norfolk Waterside Marriott. We are pleased you enjoyed our beautiful property and excellent lobby area. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Sincerely, General Manager
6/10 Satisfaisant
Grindly
10 mai 2024
Les points forts : Personnel et service
Grindly
Séjour de 2 nuits en mai 2024
Réponse de GENERAL MANAGER le 12 mai 2024
Dear Grindly, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely, General Manager
10/10 Excellent
Etha, Winston Salem
Voyage en famille avec de jeunes enfants, Voyage en famille
5 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Etha
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 6 mai 2024
Dear Etha, Thank you for choosing our hotel. We would like to apologize for the frustration you experienced due to not being able to use our pool. We are grateful for your patience, and regret not meeting your expectations. Once again, thank you for taking the time to share your feedback. Hopefully, we can welcome you back and show you the experience you deserve.Sincerely, General Manager
6/10 Satisfaisant
Brian
Voyage d’affaires, Voyage en couple
5 mai 2024
Brian
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 6 mai 2024
Dear Brian, Thank you for sharing your recent experience with us. We are sorry that your stay this time did not meet all of your expectations, especially considering your positive past experiences with us. We also hope you will accept our apologies for the noise disturbances you experienced. In the future, please know our front desk staff is always available to help make you as comfortable as possible. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, General Manager
10/10 Excellent
Sharone
4 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sharone
Séjour de 1 nuit en mai 2024
Réponse de Mark S. le 7 mai 2024
Thank you for sharing your feedback!
10/10 Excellent
Alexandra, Pflugerville
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alexandra
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 1 mai 2024
Dear Alexandra, Thank you for the excellent review of your stay at Norfolk Waterside Marriott. We are pleased you found our location in the heart of the city's charming downtown district to be perfect for your plans. We are also glad that you loved our comfortable accommodations and could have a relaxing shower. We are thrilled to read that you have already decided to stay with us again, and we look forward to having the pleasure of hosting you once more.Sincerely,Dear Alexandra, Thank you for the excellent review of your stay at Norfolk Waterside Marriott. We are pleased you found our location in the heart of the city's charming downtown district to be perfect for your plans. We are also glad that you loved our comfortable accommodations and could have a relaxing shower. We are thrilled to read that you have already decided to stay with us again, and we look forward to having the pleasure of hosting you once more.Sincerely,General Manager
10/10 Excellent
Diana
Voyage en couple
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Diana
Séjour de 5 nuits en avril 2024
Réponse de General Manager le 29 avr. 2024
Dear Diana, Thank you for the excellent review of your stay at Norfolk Waterside Marriott. We appreciate you pointing out our convenient location and amenities. We are happy you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience.Sincerely, General Manager
8/10 Bien
Robert
28 avr. 2024
Robert
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 19 mai 2024
Dear Robert, Thank you for choosing Norfolk Waterside Marriott. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,General Manager
8/10 Bien
Debra Lynn
27 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Debra Lynn
Séjour de 3 nuits en avril 2024
Réponse de Zeniyah H. le 7 mai 2024
Thank you for your feedback we greatly appreciate it.
10/10 Excellent
Richard
24 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Richard
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 26 avr. 2024
Dear Richard, Thank you for choosing Norfolk Waterside Marriott. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,General Manager
10/10 Excellent
Jerry
24 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jerry
Séjour de 1 nuit en avril 2024
Réponse de Zeniyah H. le 7 mai 2024
Thank you for your feedback we greatly appreciate it.
10/10 Excellent
Warren
Voyage en couple
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Warren
Séjour de 1 nuit en avril 2024
Réponse de Zeniyah H. le 7 mai 2024
Thank you for your feedback we greatly appreciate it.
10/10 Excellent
David
Voyage en couple
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en avril 2024
Réponse de Zeniyah H. le 7 mai 2024
Thank you for your feedback we greatly appreciate it.
10/10 Excellent
Karan
23 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Karan
Séjour de 2 nuits en février 2024
Réponse de General Manager le 25 avr. 2024
Dear Karan, Thank you for choosing Norfolk Waterside Marriott and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely,General Manager
4/10 Médiocre
Janet
20 avr. 2024
Janet
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 22 avr. 2024
Dear Janet, Thank you for choosing to stay at our hotel. We are genuinely sorry for not meeting your expectations during your visit. Our front desk is staffed around the clock to make you as comfortable as possible and also to respond to requests and resolve unexpected issues. We are especially sorry if you reported an issue and we did not respond. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver.Sincerely, General Manager
10/10 Excellent
Robert
15 avr. 2024
Robert
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 16 avr. 2024
Dear Robert, We appreciate you choosing us for your recent stay. Thank you very much for the terrific comments about the attentive staff, and we will share your compliments with our team. We are delighted our hotel offers everything you need for you to enjoy a relaxing stay, and we are glad you liked our fresh accommodations and pleasant atmosphere. It was our pleasure hosting you, and we look forward to welcoming you at Norfolk Waterside Marriott.Sincerely,General Manager
10/10 Excellent
Cathy
Voyage en couple
15 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cathy
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 16 avr. 2024
Dear Cathy, Thank you for the excellent review of your stay at Norfolk Waterside Marriott. We are pleased you found our location in the heart of the city's charming downtown district to be perfect for your plans. Thank you for highlighting our friendly staff. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Sincerely, General Manager
8/10 Bien
Tamyka
Voyage en famille
14 avr. 2024
Les points forts : Équipements
Tamyka
Séjour de 4 nuits en mars 2024
Réponse de Zeniyah H. le 7 mai 2024
Thank you for your feedback we greatly appreciate it. We apologize for any inconvenience this may have caused. We hope to meet your expectations in future stays.
6/10 Satisfaisant
Barbara
Voyage en couple
12 avr. 2024
Barbara
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 14 avr. 2024
Dear Barbara, Thank you for evaluating your recent stay with us. We are sorry for the concerns with your room and the difficulties you encountered due to the alarm in the adjacent room. We always want to exceed our guests' expectations, so we are disappointed that we have not resolved your concerns satisfactorily. This kind of feedback reminds our team to be more careful in the future. Your remarks have been shared with the appropriate individuals to ensure a better stay for future guests, and we are grateful for your patience. Moreover, we are sorry for the housekeeping oversights during your stay and for the inconvenience you had with the bedding. This is not typical nor acceptable, and we will look into these matters to ensure they are not repeated. Thank you for choosing us for your visit to Norfolk; we would welcome another occasion to provide you with the seamless hospitality we are known for.Sincerely, General Manager
10/10 Excellent
Howard
Voyage en groupe
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Howard
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 13 avr. 2024
Dear Howard, Thank you for the excellent review of your stay at Norfolk Waterside Marriott. We are pleased you found our location in the heart of the city's charming downtown district to be perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Sincerely, General Manager
8/10 Bien
Janet, wichita
Voyage en famille
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Janet
Séjour de 1 nuit en avril 2024
Réponse de Zeniyah H. le 7 mai 2024
Thank you for your feedback we greatly appreciate it.
8/10 Bien
Teresa
12 avr. 2024
Teresa
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 13 avr. 2024
Dear Teresa, Thank you for taking the time to share about your stay at Norfolk Waterside Marriott. We are always excited to receive positive comments from our guests, but we are also grateful to learn from reviews like yours. We apologize for any discomfort caused by our bathroom door design. We recognize the importance of privacy, and your feedback is instrumental in our ongoing efforts to provide a better experience for our guests. We hope you will revisit whenever your travels bring you back this way.Sincerely, General Manager
10/10 Excellent
Carrie Ann
12 avr. 2024
Carrie Ann
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 3 mai 2024
Dear Ms. Ann, Thank you for choosing Norfolk Waterside Marriott. We were pleased that we exceeded your expectations during your visit to our city. Thank you again for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Sincerely,General Manager
10/10 Excellent
Katie
10 avr. 2024
Katie
Séjour de 1 nuit en avril 2024
Réponse de Zeniyah H. le 7 mai 2024
Thank you for your feedback we greatly appreciate it.
2/10 Horrible
Aaliyah
3 avr. 2024
Aaliyah
Séjour de 1 nuit en mars 2024
Réponse de GENERAL MANAGER le 24 avr. 2024
Dear Aaliyah, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless visit; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely, General Manager
8/10 Bien
Nicholas
Voyage en couple
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicholas
Séjour de 2 nuits en mars 2024
Réponse de Zeniyah H. le 7 mai 2024
Thank you for your feedback we greatly appreciate it.
10/10 Excellent
Rachel
Voyage en famille avec de jeunes enfants
31 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rachel
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 1 avr. 2024
Dear Rachel, Thank you for taking the time to share that your stay at Norfolk Waterside Marriott was perfect in every way. We appreciate you mentioning that you could take advantage of our amenities, and we hope we will be your home whenever you are in the area.Sincerely, General Manager
4/10 Médiocre
Gayathri
29 mars 2024
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Gayathri
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 1 avr. 2024
Dear Gayathri, We sincerely apologize for any inconvenience you experienced due to the lack of water; we will share your comments appropriately. We understand the frustration and inconvenience you must have had, and we are grateful for your patience. We are also sorry to learn about the issues you encountered in your accommodations. Thank you again, and we hope to regain your trust and make it up to you on your next visit.Sincerely,General Manager
8/10 Bien
Jasmine
Voyage en couple
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jasmine
Séjour de 1 nuit en mars 2024
Réponse de Cee Cee le 6 avr. 2024
Thanks for staying with us.
10/10 Excellent
Brenda
Voyage en famille, Voyage en couple
26 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Brenda
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 26 mars 2024
Dear Brenda, Thank you for choosing Norfolk Waterside Marriott and sharing your experience. We are glad our location was convenient for everything you wanted to do on this visit. We are also happy your room provided all the comforts you expected and that you enjoyed all of the in-room amenities we provide. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Sincerely,General Manager
8/10 Bien
Leslie
Voyage d’affaires
23 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Leslie
Séjour de 3 nuits en mars 2024
Réponse de Cee Cee le 6 avr. 2024
Thanks for staying with us.
8/10 Bien
Robert
22 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Robert
Séjour de 1 nuit en mars 2024
Réponse de Mark S. le 23 mars 2024
Thank you for sharing your feedback!
2/10 Horrible
Julius
17 mars 2024
Julius
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 6 avr. 2024
Dear Julius, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Sincerely, General Manager
10/10 Excellent
Ambria
16 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ambria
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 18 mars 2024
Dear Ambria, Thank you for taking the time to post a nice rating of Norfolk Waterside Marriott. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay.Sincerely,General Manager
8/10 Bien
Shujun
Voyage en couple
12 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shujun
Séjour de 1 nuit en février 2024
Réponse de Mark S. le 23 mars 2024
Thank you for sharing this feedback!
10/10 Excellent
William, Boston
Voyage en couple
10 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
William
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 10 mars 2024
Dear William, Thank you for the excellent review of your stay at Norfolk Waterside Marriott. We are pleased you found our location in the heart of the city's charming downtown district to be perfect for your plans We are also glad that you enjoyed our amenities. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Sincerely, General Manager
10/10 Excellent
Cecilia
Voyage en groupe
6 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cecilia
Séjour de 2 nuits en février 2024
Réponse de Mark S. le 23 mars 2024
Thank you for sharing this feedback!
4/10 Médiocre
Shannon
Voyage en famille avec de jeunes enfants
4 mars 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Shannon
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 5 mars 2024
Dear Shannon, Thank you for evaluating your stay with us. We sincerely apologize for the issues you had during check-in and the maintenance issue with the room. We are known for our exceptional service and attention to detail, and we are disappointed this was not your experience. We have reviewed your comments with our team to improve our guest experience. Moreover, we are sorry for the difficulties you had with the elevators and the disappointment with the pool. We will share your comments with appropriate individuals. We have also noted your concerns about smoking and will convey your suggestion to our team properly. We hope you will give us another opportunity to regain your trust.Sincerely, General Manager
10/10 Excellent
cherie
Voyage en famille
1 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
cherie
Séjour de 2 nuits en février 2024
Réponse de Mark S. le 5 mars 2024
Thank you for sharing your feedback, we'll be sure to share this with the team.
8/10 Bien
Rema
Voyage en couple
1 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rema
Séjour de 2 nuits en février 2024
Réponse de General Manager le 2 mars 2024
Dear Rema, Thank you for choosing Norfolk Waterside Marriott for your recent stay. We are pleased to know that your overall experience was satisfying and that you loved our beautiful property. However, we apologize for the inconvenience you had with our valet service. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,General Manager
8/10 Bien
Ashana
29 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ashana
Séjour de 1 nuit en février 2024
Réponse de General Manager le 2 mars 2024
Dear Ashana, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Norfolk Waterside Marriott. We look forward to welcoming you back on your next visit!Sincerely,General Manager
8/10 Bien
FRED
26 févr. 2024
FRED
Séjour de 1 nuit en février 2024
Réponse de Mark S. le 23 mars 2024
Thank you for sharing this feedback!
10/10 Excellent
renee
Voyage en couple
25 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
renee
Séjour de 1 nuit en février 2024
Réponse de Mark S. le 5 mars 2024
We are pleased to know you enjoyed your stay. Thank you for sharing your feedback.
10/10 Excellent
Johnny
22 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Johnny
Séjour de 1 nuit en février 2024
Réponse de General Manager le 24 févr. 2024
Dear Johnny, Thank you for choosing Norfolk Waterside Marriott and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely,General Manager
6/10 Satisfaisant
robinn, Holdfast
Voyage en famille
18 févr. 2024
Les points forts : Personnel et service
robinn
Séjour de 2 nuits en février 2024
Réponse de General Manager le 19 févr. 2024
Dear Robinn, Thank you for your recent stay and for taking the time to leave a review. We want every guest who stays with us to have a relaxing, rejuvenating visit. We are disappointed this was not your experience, and we hope you will accept our apology. Please know our front desk associates are always available to help make you as comfortable as possible. We appreciate you mentioning how much you enjoyed your overall experience, and we hope you will stay with us again the next time you are in the area.Sincerely,General Manager
10/10 Excellent
Voyageur vérifié
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wedding weekend
Voyageur vérifié
Séjour de 1 nuit en février 2024
Réponse de Mark S. le 5 mars 2024
We are pleased to know you enjoyed your stay. Thank you for your feedback!
10/10 Excellent
Nathan, Washington
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nathan
Séjour de 2 nuits en février 2024
Réponse de General Manager le 19 févr. 2024
Dear Nathan, We are delighted you enjoyed your stay at Norfolk Waterside Marriott. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Sincerely,General Manager