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Avis sur Sheraton Pentagon City Hotel

3.5 out of 5
Sheraton Pentagon City Hotel
900 S Orme St, Arlington, VA

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 867 avis sur 1645." "
Note des voyageurs de 8 (Bien), d’après 376 avis sur 1645." "
Note des voyageurs de 6 (Satisfaisant), d’après 190 avis sur 1645." "
Note des voyageurs de 4 (Médiocre), d’après 101 avis sur 1645." "
Note des voyageurs de 2 (Horrible), d’après 111 avis sur 1645." "

8,6/10

Propreté

8,6/10

Personnel et service

7,8/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Michael, chicoutimi

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
l'hôtel était bien la section lit super et que dire de la vue woooooowwwww washington en panoramique . seul bémol la grandeur de la salle de bain très petite
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Julie

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Employés super courtois et très gentils :) Nous avons adoré
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Salah

Séjour de 2 nuits en décembre 2023
Réponse de Hotel Management le 19 déc. 2023
Thank you for taking the time to share your rating with us, Salah. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit to Arlington.

10/10 Excellent

Caroline

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juillet 2023
Réponse de Hotel Management le 2 août 2023
Thank you so much for your 5-star rating, Caroline! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future.

2/10 Horrible

Sophie

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
No water at all when we arrive and for all the night. Cold water only in the morning. Expensive for no confort.
Séjour de 1 nuit en mai 2023
Réponse de Hotel Management le 25 mai 2023
Thank you for sharing your experience from your recent stay, Sophie. Please accept my sincere apologies for the issues you endured with the water supply throughout your stay. I understand how frustrating this must have been for you. Your feedback is very important to us and we will share it with our Engineering leadership team to address right away. Thank you again for your review and we hope you will consider staying with us again in the future.

8/10 Bien

Lionel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon sejour
Bon sejour. Hotel agreable mais un peu ancien. Parking payant mais prix raisonnable. Bon petit dejeuner. Personnel très agreable et souriant.
Séjour de 2 nuits en février 2023
Réponse de Hotel Management le 15 févr. 2023
We greatly value your feedback as our guest, Lionel, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback and criticisms will help us improve for your next visit. Thank you for your review, and we look forward to welcoming you back in the future!

6/10 Satisfaisant

Meghdad

Voyage en famille
Les points forts : Personnel et service
It was ok
Séjour de 1 nuit en mai 2024

10/10 Excellent

Ernest

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location and stay.
Séjour de 2 nuits en mai 2024

8/10 Bien

Gias

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
There was no ventilation in the toilet, other than that everything is good.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Douglas

Voyage en groupe
The experience was fun and did’nt dislike anything. Thanks
Séjour de 4 nuits en avril 2024

10/10 Excellent

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really enjoyed our stay at the sheriton ! Amazing view from our window ,, very helpful staff particularly Gabrielle ! and easy access to Washington
Séjour de 3 nuits en avril 2024

6/10 Satisfaisant

Natalie

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
I booked this property based on the pictures on the Expedia listing but when I arrived, I was given a room in building two. This was across the driveway from the main building. The building and room were much below the standards from the pictures on the Expedia listing and a Marriott Brand hotel. My room was in the basement which necessitated carrying all my bags down half a floor before I could reach the elevator. The view out the window was of weeds and garbage. The building was eerily quiet and seemed empty. I did not feel comfortable. The toilet bowl ran all night and the safe was open in the locked position, so it was unusable. In the morning the next day, I called the front desk several times to ask someone to come fix the toilet and the safe. When no one showed up after about 30 minutes, I went to the front desk to complain. A very nice staff member listened to all of my complaints and eventually transferred me to a room in the main building. This room was a vast improvement, and I felt much more comfortable in the main building. Overall, however, I did not feel that either room or building was up to the standard of the Marriott brand. Despite the name of the hotel, it is not walkable to Pentagon city and requires either a shuttle ride or Uber to get to the mall or catch the metro. The free shuttle runs once an hour and was very reliable, but an hourly shuttle with a last pickup of 9:45 is not convenient. Finally, don’t book via third-party if you want Bonvoy points.
Séjour de 4 nuits en avril 2024

10/10 Excellent

domoniquie

Les points forts : Propreté
Séjour de 2 nuits en avril 2024

10/10 Excellent

Maximillian

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy check in, staff always courteous and even gave us a great view on request
Séjour de 1 nuit en février 2024

2/10 Horrible

Daniel

Les points faibles : Personnel et service
Most everything. Electronic noise 24 hours a day was particularly irritating.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Michael

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great experience
Séjour de 1 nuit en avril 2024

2/10 Horrible

Leunamarie

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I had two rooms two nights reservation and they were not only charging more money but taking me out of the room because there was another group reservation that needed my rooms. When I came back they were sold out and moved me to another hotel. I had to come back because they kept my luggage at the lobby. I had to wait 30min. At the lobby because there were no staff at the counter. Safe your money and time. Also Expedia has the ad that this rooms holds 4 guest but the price is based on 2 guest and they charge u a third and fourth guest an extra fee. I asked and Expedia told me to speak at the counter them. When I checked in they told me that the fee is from Expedia. It was a false price deal. Horrible experience on this trip. Overall bed, room, location very comfortable and convenient.
Séjour de 2 nuits en avril 2024

4/10 Médiocre

Michael

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The staff was nice but this is a run down hotel in need of updating
Séjour de 3 nuits en avril 2024

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024

10/10 Excellent

Kimberley, Woonsocket

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

10/10 Excellent

Genevieve

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel in not that great of an area but super close to Reagan National! Shuttle driver dropped me off way before the entrance for the actual airline so I got lost in the airport but I did make it home. Thank you!
Séjour de 1 nuit en avril 2024

2/10 Horrible

ASHISH

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
.
Séjour de 3 nuits en avril 2024

2/10 Horrible

AIDA

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We checking in the hotel April 11 celebrating Anniversary we have horrible experience because the hotel that night only hot water we called the front desk and the lady say the next day in the morning is the only be able to fix the problem that’s out experience
Séjour de 3 nuits en avril 2024

10/10 Excellent

Kimberly

Les points forts : Propreté et personnel et service
Very hospitable and friendly staff
Séjour de 3 nuits en avril 2024

8/10 Bien

Teresa

Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Sherina

Les points forts : Propreté, personnel et service, équipements
This property was clean, but definitely has had lots of use as things looked worn. My bathroom had peeling paint on the ceiling. The hallway carpet looked worn. Overall, I had a wonderful stay it was clean, safe, and the price was decent
Séjour de 4 nuits en avril 2024

10/10 Excellent

Saveena, Ozone Park

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Service was good and the staff was friendly and attentive.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Benjamin

Séjour de 1 nuit en avril 2024

10/10 Excellent

Joseph

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
111
Séjour de 1 nuit en avril 2024

10/10 Excellent

CRYSTAL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was very accommodating and friendly
Séjour de 2 nuits en avril 2024

8/10 Bien

Colleen

Voyage en famille
Les points forts : Propreté et personnel et service
All was good. It is just an old property.
Séjour de 3 nuits en mars 2024

10/10 Excellent

Chrystena

Séjour de 1 nuit en avril 2024

10/10 Excellent

Timothy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great view and wonderful staff
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

SHALINA, JAX

Voyage d’affaires
Les points forts : Personnel et service
No chair's in room but had a desk
Séjour de 2 nuits en avril 2024

8/10 Bien

Jose Manuel

Séjour de 1 nuit en avril 2024

10/10 Excellent

Srinivasa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

10/10 Excellent

Angela

Voyage en famille
Les points forts : Propreté et personnel et service
No vent in bathroom. Hotel was very convenient and staff was awesome!
Séjour de 3 nuits en mars 2024

2/10 Horrible

Jahzel

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel itself was nice and clean. The one star review is for the fact that upon check in we realized or shower would not give out hot water. We contacted the desk and they weren’t helpful about the situation at all. My elder mother had to take an ice cold shower. Upon our frustration we walked down to front desk to complain again about the water and we were told they would send someone right away. Again our request was ignored and we never got the situation fixed

4/10 Médiocre

Eric

Voyage en famille
Les points faibles : Propreté et personnel et service
Hotel is not near to metro or major transportation. The neighborhood seems not that safe. The rooms are not better than motels. I booked the room that was on sale and was fooled by the photos on Expedia and Sheraton sites.
Séjour de 2 nuits en mars 2024

2/10 Horrible

Jennifer

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It's unfortunate to have to leave a negative review but thought I'd share my experience to advise other travelers. I booked a 2 night reservation with this hotel a week in advanced. We get to the hotel the night of our reservation after a long trip to be told they were "overbooked" the night and we'd have to stay the night at one their partnering hotels (Le Meridien Arlington) 2 miles away. We were told to return back to the Sheraton for the 2nd night. Mind you we're a large group we booked 5 rooms total. We all had to go this other hotel in the middle to night we get there and they were unable to accommodate our original reservation of a double bed room they only had a king bed room available. Whatever everyone made it work the best they could. We check in for the 2nd night at the Sheraton and are given a room that the shower is under construction the ladder was still the bathroom and the drywall the ceiling was cut out,sitting in the bathtub. Needless to say it all a huge inconvenience and irresponsibility of the Sheraton. I do not recommend.
Séjour de 2 nuits en mars 2024

8/10 Bien

Hannah

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall stay was good, however, the hotel is not in a walkable location and there’s not a ton of dining around. Paying for parking somewhere where you’re already paying to sleep was annoying but I understand that they can get away with that. There was a plumbing issue that we noticed upon arrival because trash cans were catching the water on each level of the parking garage. Staff was enjoyable, and the food in the restaurant was good!
Séjour de 2 nuits en mars 2024

8/10 Bien

Jatinder

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

2/10 Horrible

Dan

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Tiny area in front to park and check in. Parking garage has 3 levels below, 2 of them have gushing water to drive through. Only foot access is elevator to main lobby with all your stuff. Room was across from main building. Smallest bathroom ever seen. No cold water in the afternoon or night, just scolding hot water. Toilet would run off and on for hours. Peeling wall paper and open receptacles with no cover plates. No chairs in the room. Bare minimum hotel room in a terrible location with construction all around. The smaller section across the driveway from the main building is where we stayed. Pets are allowed, but the tiny rooms are awful.
Séjour de 2 nuits en mars 2024

4/10 Médiocre

Ting

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
a half-basement room in a 3-star hotel with cracked celling，and it cost 1$$/night
Séjour de 1 nuit en mars 2024

4/10 Médiocre

Anthony

Séjour de 4 nuits en mars 2024

8/10 Bien

Christina

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en mars 2024

6/10 Satisfaisant

Morgan

Séjour de 1 nuit en mars 2024

2/10 Horrible

mercy

Les points faibles : Personnel et service
His piss of crop staff kick me out from my rooms and gave it to someone else. They staff don’t apologized this place is. It worth it
Séjour de 1 nuit en mars 2024

10/10 Excellent

Camille

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shuttle service to Metro Station (next to shopping mall) and airport was very convenient and on time. Staff was friendly and willing to assist when they could.
Séjour de 7 nuits en mars 2024

8/10 Bien

Lea

Séjour de 3 nuits en mars 2024