Avis sur Vana Wellness Resort
Vana Wellness Resort
222/2 Donsawan-Wat That Road, Tambon Hadkam, Amphoe Mueang, Nong Khai
Avis
7,6
Bien
7,2/10
Propreté
8,4/10
Personnel et service
7,4/10
Équipements
7,2/10
Infrastructures et conditions de l’hébergement
6,8/10
Écoresponsabilité
Avis
Voyage en famille
24 janv. 2024
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
4/10 Médiocre
Ariya, Ithaca
Voyage en famille
22 oct. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Ariya
Séjour de 4 nuits en octobre 2023
10/10 Excellent
Martin
22 févr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Martin
Séjour de 1 nuit en février 2023
10/10 Excellent
JEM
2 déc. 2022
JEM
Séjour de 3 nuits en novembre 2022
4/10 Médiocre
Voyageur vérifié
Voyage en famille
19 déc. 2020
Les points forts : Confort de la chambre
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en décembre 2020
8/10 Bien
Håkan
12 mai 2020
Håkan
Séjour de 4 nuits en mai 2020
6/10 Satisfaisant
Odd-Eivind
2 mars 2020
Les points forts : Confort de la chambre
Greit hotell men langt unna sentrum
Odd-Eivind
Séjour de 1 nuit en janvier 2020
10/10 Excellent
Kritsadaphan
Voyage en famille
25 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
บรรยากาศสงบดี
Kritsadaphan
Séjour de 1 nuit en décembre 2019
8/10 Bien
OrgPlanksta, San Francisco
Voyage en groupe, Voyage en couple
24 déc. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
OrgPlanksta
Séjour de 2 nuits en décembre 2019
6/10 Satisfaisant
Suchawadee
Voyage en groupe
16 déc. 2019
Les points forts : Personnel et service
Suchawadee
Séjour de 1 nuit en décembre 2019
10/10 Excellent
Voyageur vérifié
Voyage en famille avec de jeunes enfants, Voyage d’affaires
20 oct. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en octobre 2019
Réponse de Director of Guest Relations le 26 oct. 2019
Thank you for choosing VANA as your destination in Nongkhai. We are pleased to hear that you enjoyed your stay and that you found the hotel peaceful and natural, reflecting of our name VANA.
We look forward to welcoming you and delighting you once more at VANA!
10/10 Excellent
Voyageur vérifié
1 août 2019
Les points forts : Personnel et service et équipements
Voyageur vérifié
Séjour de 1 nuit en juillet 2019
6/10 Satisfaisant
Voyageur vérifié
31 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en juillet 2019
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille
20 juil. 2019
Les points forts : Personnel et service
Voyageur vérifié
Séjour de 2 nuits en juillet 2019
8/10 Bien
Voyageur vérifié
Voyage en groupe
16 avr. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en avril 2019
Réponse de DOGR le 20 avr. 2019
Dear Guest
Thank you for staying with us. We are pleased to hear that you found our staff amiable and 'super friendly'. We hope our staff provided 'superb' service to you. Many guests, like yourself, love our location because whilst it is tucked away from all the business of the city, it is within a close reach of most of the major attractions here in Nongkhai.
Our 'super friendly' staff await your return.
Regards
Thippaya
10/10 Excellent
Voyageur vérifié
17 févr. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en février 2019
Réponse de Director of Guest Relations le 2 avr. 2019
Thank you very much for your high rating! The high score you have given us reflects the standards we wish to aspire for. I will share this 5 out of 5 rating with my team as an encouragement for their job well done.
We look forward to welcoming you and delighting you again.
8/10 Bien
Voyageur vérifié
Voyage en couple
13 févr. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en février 2019
Réponse de Director of Guest Relations le 31 mars 2019
Thank you very much for staying with us. We are glad to hear that you found our hotel quiet and that you enjoyed our facilities. We take pride in our much-praised levels of service. We hope to welcome you in the near future.
6/10 Satisfaisant
Voyageur vérifié
28 janv. 2019
Les points forts : Personnel et service
Voyageur vérifié
Séjour de 3 nuits en janvier 2019
Réponse de Director of Guest Relations le 6 févr. 2019
Thank you for your rating. We would like to know how we fell short of your expectation which resulted you not giving us the 5 out of 5 score. We would appreciate your feedback in order to provide better service to you and our future guests. We look forward to hearing your further feedback.
6/10 Satisfaisant
Voyageur vérifié
28 janv. 2019
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en janvier 2019
4/10 Médiocre
Voyageur vérifié
26 janv. 2019
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en janvier 2019
8/10 Bien
Witti
12 janv. 2019
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Witti
Séjour de 2 nuits en janvier 2019
Réponse de Director of Guest Relations le 4 févr. 2019
Dear Witti
Greetings from VANA Wellness Resort Nongkhai!
I am glad to hear that you found the hotel and our facilities to be relaxing and quiet. The location of our hotel is in fact one of the reasons why many travellers choose to come here, as it is quiet and not busy as other city hotels, and yet is close to many of the major tourist attractions in Nongkhai, which can be easily reached through our complimentary bicycles. I am also glad you found the breakfast to be plentiful.
You are right to point out that our room is large and spacious. In fact, our average room size is bigger than most hotels in Nongkhai, even our entry-level room. This is to ensure guests can enjoy their personal space with the utmost comfort.
I do, however, really apologise for the inconvenience with the water system. Our engineer team addressed this problem during your stay. The engineer team will be going through their routine checks more often to ensure the comfort of our guests.
Thank you very much, and we hope to welcome you back here soon.
8/10 Bien
Voyageur vérifié
30 déc. 2018
Voyageur vérifié
Séjour de 2 nuits en décembre 2018
Réponse de Director of Guest Relations le 4 févr. 2019
Greetings from VANA Wellness Resort!
Thank you very much for your kind compliments on our staff and the service mindset of our staff. Providing exceptional service to our valued guests is always a priority at VANA.
I am sorry to learn that you found the A/C unit in the room to be too noisy. I do apologise for this inconvenience, though I was pleased to hear that our solution to change the room for you proved satisfactory.
Our engineering team has since addressed the problem.
I must thank you again for the feedback and hope to welcome you back at VANA in the near future.
8/10 Bien
philip
29 déc. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
quiet and relaxing friendly staff
philip
Séjour de 1 nuit en décembre 2018
Réponse de Director of Guest Relations le 4 févr. 2019
Dear Philip
Greetings from VANA Wellness Resort Nongkhai!
We are very glad to hear that you enjoyed your stay with us and that you found our grounds and facilities relaxing, and that you found our staff to be friendly and attentive. We take pride in providing great service to our valued guests.
I am sorry to hear that you had a problem with the temperature in the rooms, and would like to inform you that we have since had a thorough check of our air-conditioning system.
I have also raised your feedback on the fried eggs to our F&B team and would like to point out that due to a large number of guests in a tour group that morning, eggs have had to be fried in advance to cater for a large group of guests. Nonetheless, our Eggs Station is always available to cook eggs in many styles to serve guests.
We greatly appreciate your valuable feedback which is very useful for our training and service improvement. We hope to welcome you in the near future.
10/10 Excellent
Bruce, Thailand
7 nov. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bruce
Séjour de 3 nuits en novembre 2018
Réponse de RM le 7 nov. 2018
Thank you for your feedback! We hope to welcome you and your family back with us soon.
Thippaya
Resident Manager
8/10 Bien
Shawn
2 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A nice night.
Shawn
Séjour de 1 nuit en septembre 2018
Réponse de DoGR le 8 oct. 2018
Dear Shawn
Thank you for taking your time to write us a review. It was wonderful having you with us, and I am glad to read that you found our rooms and location good.
Our policy is to create jobs and employment within our local area, in order to generate sustainable income for the locals. They go through regular English training, so they could improve on their communication skills, and to provide utmost comfort to our guests.
We hope to welcome you back at VANA Wellness Resort in the near future.
Regards
Thippaya B.
Director of Guest Relations
8/10 Bien
Evan, Everywhere
30 juil. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Evan
Séjour de 2 nuits en juillet 2018
Réponse de DoGR le 14 sept. 2018
Greetings from VANA Wellness Resort!
I am glad to hear that you enjoyed your stay at our resort and that you found our facilities pleasant. I will pass on your positive comments to our Food and Beverage team, who I am sure will be most pleased to hear about your positive comments on our breakfast offering.
I am sorry that you had a problem regarding the temperature of our water. Please rest assured that we will check what went wrong and will improve on that in the future.
Thank you very much again, and I hope to welcome you back at this quiet oasis soon.
Regards
Thippaya
Director of Guest Relations
6/10 Satisfaisant
James, BKK
25 juin 2018
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
the swimming pool is all, nothing more
James
Séjour de 1 nuit en juin 2018
Réponse de DoGR le 2 août 2018
Dear James
Greetings from VANA Wellness Resort Nongkhai!
Please allow me to thank you for taking the time to share with us your comments. I am glad to read that you enjoyed our swimming pool, though am very disappointed to learn that you did not find our room to be comfortable enough.
I will raise this issue to our Rooms division to address what could be added to enhance the comfort of our guests.
Thank you so much again.
Regards
Thippaya
Director of Guest Relations
8/10 Bien
Voyageur vérifié
22 avr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en avril 2018
Réponse de Thippaya le 26 avr. 2018
Thank you very much for choosing VANA for your stay in Nongkhai! At VANA, we strive to provide excellent and personalised service to our guests, which in your case was a transportation back to the hotel following your dinner at a local restaurant.
We hope to welcome you again soon.
Thippaya B.
Director of Guest Relations
2/10 Horrible
Voyageur vérifié
22 avr. 2018
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
최악의 호텔
Voyageur vérifié
Réponse de Thippaya le 26 avr. 2018
근계
우선 체크인시 불편을 끼쳐 드려 죄송합니다. 본인은이 문제에 대해 개인적으로 조사한 결과, 예약하신 방이 성인 2 명과 여분의 제 3자가 요청임을 분명히 알려 주시기 바랍니다. 체크인시 4 명의 성인이 참석했습니다. 따라서 접수 담당자는 추가 인원 요금을 청구해야했습니다. 약간의 오해에 따라, 접수 원은 2 명의 여분의 성인을 위해 그 요금을 포기했고, 단지 1 명의 성인을위한 250의 바트 (그것은 또한 할인되었다)의 단지 추가 아침 식사를 당신에게 청구 할 것을 부탁했다. 호텔 닷컴은 2 인 기준 (한 방에 성인 2 인 기준)이었던 한 방에 대해 요금을 부과했으나 한 방에 성인 4 인을 청구하지 않았습니다.
물에 관해서는, 지역의 전날 밤 폭풍우에 따라 지방의 많은 지역에 영향을 미친 농 카이의 전기 및 수도 시스템에 문제가있었습니다. 불편을 끼쳐 드려 죄송 합니다만 사과드립니다.
그러나 우리는 아침을 즐기지 못해서 유감입니다. 나는 손님들 대부분이 아침 식사 서비스를 매우 높이 평가 했으므로이 문제에 대해 직접 조사 할 것입니다.
당신이 우리와 함께 머물기를 좋아하지 않는다는 말을 듣고 정말 유감입니다. 귀하의 의견을 여기 모든 팀에게 전달하고, 호텔 닷컴 파트너에게 연락하여 향후 이와 같은 오해가 발생하지 않도록하십시오.
문안 인사
게스트 관계 담당 이사
----
Please allow me to apologise for the discomfort you experienced during check-in. I have personally investigated into this issue. Please let me clarify that the room you booked, was for 'two adults' with '1 extra person' as a request. At check-in, there were 4 adults present. You were charged on the basis of double occupancy (2 adults), not 4 adults in one room.
The receptionist therefore had to ask you for the extra person's charge. Following some misunderstanding, the receptionist had waived that charge for the two extra adults and asked to charge you for only the additional breakfast of 250 baht (which was also discounted) for only 1 adult.
As for the water, there was a problem with the city's electricity and water system, which affected wide areas, following a storm the previous night. Please accept my sincere apology for this inconvenience.
We are sorry to hear that you did not enjoy our breakfast. I will further investigate into this matter, as most of our guests have rated it very highly.
I am very sorry for this inconvenience and will take actions with relevant departments, and will address this with our partner to ensure smooth experience for our guests.
8/10 Bien
Jang
29 mars 2018
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Jang
Réponse de Thippaya - DoGR le 31 mars 2018
Dear Khun Jang,
Thank you very much indeed for your kind review. We are glad to hear that you found our hotel to be very good and that you enjoyed our food offering.
I must apologise for the rare shortcoming in our housekeeping which you pointed out that the balcony was not properly cleaned. I will raise this issue to our housekeepers so that this issue may not happen again.
I hope that you will return to VANA should your travel brings you to Nongkhai again.
Regards,
Thippaya
Director of Guest Relations
10/10 Excellent
Tiki, Thailand
20 janv. 2017
Les points forts : Propreté, personnel et service, confort de la chambre