Avis
8,0
Très bien
8,6/10
Propreté
8,6/10
Personnel et service
7,6/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
8,0/10
Écoresponsabilité
Avis
16 mai 2022
Séjour de 3 nuits en mai 2022
2/10 Horrible
Yun
Voyage en famille
27 mai 2024
Yun
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 28 mai 2024
Dear Yun,Thank you for choosing our hotel and for taking the time to give us feedback on your experience. We are truly sorry for the unfortunate and out-of-the-ordinary issues with the room. We work hard every day to ensure that our accommodations are in top-notch condition, and we apologize that this was not your experience. We hope to have another opportunity to welcome you back and impress you with the wonderful accommodations we are known for.Sincerely,Derek ShellyGeneral Manager
6/10 Satisfaisant
Anthony
Voyage en famille
26 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Anthony
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 28 mai 2024
Dear Anthony,Thank you for taking the time to provide your feedback. While we are delighted to hear that your room was clean and our staff was friendly, we are saddened to hear about the service you received at breakfast and the faulty shower. We will be sure to review your comments with our team so that immediate improvements can be made. Returning guests pay us the greatest compliment and we hope you'll consider returning so we can provide you with the stay you are accustomed to. Sincerely,Derek ShellyGeneral Manager
4/10 Médiocre
Andrea
Voyage d’affaires
25 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Andrea
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 28 mai 2024
Dear Andrea,While we thank you for being our guest and sharing your feedback, we are sorry to see you were disappointed in your stay. We work hard daily to create a perfect experience for every guest and continually learn and improve. We will review your comments with the team as we progress and hope to have another opportunity to welcome you back and impress you further.Sincerely,Derek ShellyGeneral Manager
8/10 Bien
Denise
Voyage en groupe
25 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Denise
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 28 mai 2024
Dear Denise,Thank you for staying at Hotel Viking. We're delighted that you appreciated the cleanliness and spaciousness of our rooms and the charm of our neighborhood, with its convenient access to restaurants and attractions. While we're disappointed to learn of your concern about the bathroom size, we appreciate your honesty and will take it into consideration for future improvements. We look forward to hosting you again and ensuring a more satisfying experience.Sincerely,Derek ShellyGeneral Manager
10/10 Excellent
Jonathan
Voyage en couple
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jonathan
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 22 mai 2024
Dear Jonathan,How wonderful to hear that your stay at Hotel Viking was a pleasant surprise. We're glad you enjoyed your anniversary weekend, and we appreciate your kind words. Please come see us again soon.Sincerely,Derek ShellyGeneral Manager
8/10 Bien
Rebecca
Voyage en famille
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rebecca
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 22 mai 2024
Dear Rebecca,Thank you for sharing your thoughts on your recent stay. It's wonderful to hear you enjoyed our comfy accommodations and convenient proximity to local attractions! We appreciate your feedback and have shown your report to our housekeeping team to address this. Thanks again for sharing your review. We hope you choose us again for your next Newport vacation!Sincerely,Derek ShellyGeneral Manager
8/10 Bien
Susan
18 mai 2024
Les points forts : Propreté
Susan
Séjour de 4 nuits en mai 2024
10/10 Excellent
Lissa, Bethlehem
Voyage en groupe
16 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lissa
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 16 mai 2024
Dear Lissa,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. Thank you for the lovely review! Please come stay at Hotel Viking again soon.Sincerely,Derek ShellyGeneral Manager
10/10 Excellent
Zoltan
Voyage en famille
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Zoltan
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 8 mai 2024
Dear Zoltan,Thank you for your feedback and for choosing Hotel Viking for your recent stay. We're delighted to hear that you enjoyed our hospitality and found your room to be clean and comfortable. It's also great to know that our staff's politeness and attentiveness contributed positively to your experience. We appreciate your comments and look forward to welcoming you back soon for another enjoyable visit!Sincerely,Derek ShellyGeneral Manager
10/10 Excellent
Patricia
3 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Patricia
Séjour de 2 nuits en avril 2024
2/10 Horrible
Tomas E
30 avr. 2024
Tomas E
Séjour de 2 nuits en avril 2024
10/10 Excellent
Landen
Voyage en couple
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Landen
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 29 avr. 2024
Dear Landen,Thank you for taking a moment to share your feedback. It's great to know you enjoyed your stay. From all of us at Hotel Viking, it was our pleasure to host you, and we look forward to welcoming you back soon!Sincerely,Derek ShellyGeneral Manager
10/10 Excellent
ANITA
Voyage en famille
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ANITA
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 29 avr. 2024
Dear Anita,Thank you for taking the time to stay with us and for leaving feedback. We're delighted that you enjoyed our beautiful property and its convenient location. We look forward to welcoming you back soon for another enjoyable visit!Sincerely,Derek ShellyGeneral Manager
6/10 Satisfaisant
Scott
Voyage en famille
27 avr. 2024
Scott
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 29 avr. 2024
Dear Scott,Thank you for your review. It's great to hear that our convenient location and friendly team met your expectations. Your comments about the condition of our rooms are also appreciated, and your feedback will be considered as we strive to improve our guest experience. We look forward to welcoming you back and hope to impress you with our dedication to your comfort and satisfaction.Sincerely,Derek ShellyGeneral Manager
10/10 Excellent
Elizabeth
23 avr. 2024
Elizabeth
Séjour de 2 nuits en avril 2024
4/10 Médiocre
Chris
21 avr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Chris
Séjour de 1 nuit en avril 2024
8/10 Bien
carol
Voyage en famille
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
carol
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 24 avr. 2024
Dear Carol,We strive to provide a reliable and comfortable experience for all our guests, and we greatly appreciate your feedback. It was a pleasure to host you, and we look forward to welcoming you back to Hotel Viking for another great stay!Sincerely,Derek ShellyGeneral Manager
10/10 Excellent
Andrew, Bay Shore
Voyage en couple
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrew
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 17 avr. 2024
Dear Andrew,It's good to hear you enjoyed our convenient location and friendly staff. Thank you for sharing your visit, and we look forward to welcoming you back to Hotel Viking for another great experience. Until then, we wish you well. Sincerely,Derek ShellyGeneral Manager
10/10 Excellent
Julie
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Julie
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 16 avr. 2024
Dear Julie,Thank you for staying at Hotel Viking. Hosting you was a pleasure, and we're so happy you appreciated our clean accommodations. We look forward to your next visit. Thank you again for your review.Sincerely,Derek ShellyGeneral Manager
8/10 Bien
Amie
Voyage en famille
14 avr. 2024
Les points forts : Équipements
Amie
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 16 avr. 2024
Dear Amie,Thank you for taking the time to leave your feedback. We will use your comments to help us evolve as a destination and improve the experience of future guests, and we hope you will consider returning.Sincerely,Derek ShellyGeneral Manager
6/10 Satisfaisant
James
13 avr. 2024
Les points forts : Personnel et service
James
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 16 avr. 2024
Dear James,Thank you for being our guest and sharing your feedback. While we are happy you enjoyed our wonderful staff, we are sorry our accommodations didn't meet your expectations. We are constantly working to improve and hope to have another opportunity to welcome you back and impress you further.Sincerely,Derek ShellyGeneral Manager
10/10 Excellent
Lisa
Voyage en famille
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lisa
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 16 avr. 2024
Dear Lisa,Thank you for all of your kind comments and for choosing to stay with us. We are so happy to hear that you thoroughly enjoyed our friendly staff, as well as our clean and comfortable accommodations. We look forward to your next visit! Sincerely,Derek ShellyGeneral Manager
8/10 Bien
Kathleen
12 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kathleen
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 12 avr. 2024
Dear Kathleen,We're so happy to know that you had a nice stay with us overall and we trust that everything was in order for your visit. Thank you so much for the review, and we hope to see you again soon. Sincerely,Derek ShellyGeneral Manager
2/10 Horrible
lauren
Voyage en famille
10 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
lauren
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 11 avr. 2024
Dear Lauren,Thank you for staying with us and taking the time to share your thoughts. We're glad our friendly staff made you feel welcome and that you enjoyed the spa. However, we apologize for any issues with the beds, and we'll keep your comments in mind. Should you be in the area again, please come back to see us.Sincerely,Derek ShellyGeneral Manager
10/10 Excellent
alex
10 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
alex
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 11 avr. 2024
Dear Alex,Thank you for your review and for giving us a perfect rating! We are delighted you thoroughly enjoyed your recent experience, and we hope you return soon.Sincerely,Derek ShellyGeneral Manager
8/10 Bien
Daniel
9 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Daniel
Séjour de 2 nuits en avril 2024
8/10 Bien
Bryan
5 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bryan
Séjour de 2 nuits en avril 2024
8/10 Bien
Jessica
30 mars 2024
Jessica
Séjour de 1 nuit en mars 2024
10/10 Excellent
Jose
Voyage en famille
29 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jose
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 2 avr. 2024
Dear Jose,Thank you for being our guest and sharing your feedback. While we are sorry you had a concern with our parking, we hope you had a fantastic stay otherwise. We look forward to welcoming you back again soon.Sincerely,Derek ShellyGeneral Manager
10/10 Excellent
Jacqueline
24 mars 2024
Jacqueline
Séjour de 1 nuit en mars 2024
10/10 Excellent
Lawrence
24 mars 2024
Lawrence
Séjour de 1 nuit en mars 2024
8/10 Bien
James
22 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
James
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 25 mars 2024
Dear James, Thank you so much for taking the time to provide a review of your recent stay at Hotel Viking. We are thrilled to hear that our convenient location was a highlight of your visit with us. Please come back and stay with us again when you're in the area.Sincerely,Derek ShellyGeneral Manager
10/10 Excellent
Michelle, West Hollywood
22 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michelle
Séjour de 2 nuits en mars 2024
2/10 Horrible
John
22 mars 2024
Les points faibles : Personnel et service
John
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Deborah
Voyage en couple
19 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Deborah
Séjour de 2 nuits en février 2024
Réponse de General Manager le 25 mars 2024
Dear Deborah,We're delighted you enjoyed your stay at Hotel Viking! Please come see us again soon.Sincerely,Derek ShellyGeneral Manager
8/10 Bien
Philip
18 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Philip
Séjour de 1 nuit en mars 2024
10/10 Excellent
Gabriela
17 mars 2024
Gabriela
Séjour de 2 nuits en mars 2024
2/10 Horrible
Kimberly
Voyage en famille
12 mars 2024
Les points faibles : Personnel et service et équipements
Kimberly
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 16 mars 2024
Dear Kimberly, We sincerely apologize for the disappointment you experienced during your mom's 70th birthday celebration. We understand the importance of such occasions and regret any miscommunication regarding the provision of plates, forks, and a knife for the cake. Your feedback has been shared with our service team for internal discussion and improvement. We hope for the chance to make it right in the future and provide you with the exceptional service you deserve. Thank you for bringing this to our attention.Sincerely,Derek ShellyGeneral Manager
2/10 Horrible
Courtney
Voyage en famille avec de jeunes enfants, Voyage en famille
8 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Courtney
Séjour de 2 nuits en février 2024
Réponse de General Manager le 12 mars 2024
Dear Courtney,Thank you for taking the time to share your feedback. We're concerned about your experience and apologize for any inconvenience caused by the lack of water and housekeeping services. We understand the importance of convenience, especially when traveling with children, and will address these issues with our team to improve. We hope to have the opportunity to welcome you back and provide a more enjoyable stay in the future.Sincerely,Derek ShellyGeneral Manager
10/10 Excellent
Hanh
3 mars 2024
Hanh
Séjour de 1 nuit en mars 2024
10/10 Excellent
Dawn
Voyage en famille
2 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dawn
Séjour de 2 nuits en février 2024
Réponse de General Manager le 5 mars 2024
Dear Dawn,Thank you for choosing Hotel Viking. We appreciate you highlighting our friendly team, clean facilities, and the variety of activities and dining options we offer. We're also thrilled to hear that Casey added to the enjoyment of your stay and provided memorable entertainment. We hope to welcome you back soon for more relaxing nights and exciting days at our hotel.Sincerely,Derek ShellyGeneral Manager
10/10 Excellent
Deborah
Voyage en famille, Voyage en groupe
1 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Deborah
Séjour de 1 nuit en février 2024
Réponse de General Manager le 5 mars 2024
Dear Deborah,Thank you for your review and for giving us a perfect rating! It was such a pleasure having you here, and we're delighted you thoroughly enjoyed your stay. Take care, and we hope you return soon.Sincerely,Derek ShellyGeneral Manager
6/10 Satisfaisant
Sarah
26 févr. 2024
Les points forts : Propreté et personnel et service
Sarah
Séjour de 2 nuits en février 2024
10/10 Excellent
Ma Antonette
26 févr. 2024
Les points forts : Propreté et personnel et service
Ma Antonette
Séjour de 2 nuits en février 2024
Réponse de General Manager le 29 févr. 2024
Dear Ma Antonette,Thank you for being our guest and for leaving us a review! We are so happy you had an amazing experience at Hotel Viking. Our team looks forward to welcoming you back!Sincerely,Derek ShellyGeneral Manager
10/10 Excellent
Patricia
Voyage en famille
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Patricia
Séjour de 2 nuits en février 2024
8/10 Bien
Christina
21 févr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Christina
Séjour de 2 nuits en février 2024
10/10 Excellent
Lucky
Voyage en couple
20 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lucky
Séjour de 2 nuits en février 2024
Réponse de General Manager le 22 févr. 2024
Dear Lucky,It's wonderful to know you enjoyed your time with us at Hotel Viking. We're grateful you chose our hotel for your special weekend, and we hope to welcome you back soon!Sincerely,Derek ShellyGeneral Manager
8/10 Bien
Jouku
Voyage en famille
20 févr. 2024
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Jouku
Séjour de 1 nuit en février 2024
8/10 Bien
Alessandro
Voyage en couple
19 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alessandro
Séjour de 1 nuit en février 2024
Réponse de General Manager le 22 févr. 2024
Dear Alessandro,It was a pleasure hosting you while you were in town. We're glad our location worked well for your trip, and we invite you to stay with us again should you be back in the area.Sincerely,Derek ShellyGeneral Manager