Avis sur Grand Hotel Gosforth Park
Grand Hotel Gosforth Park
High Gosforth Park, Newcastle-upon-Tyne, England
Avis
8,2
Très bien
8,2/10
Propreté
8,4/10
Personnel et service
8,0/10
Équipements
7,6/10
Infrastructures et conditions de l’hébergement
7,6/10
Écoresponsabilité
Avis
Voyage d’affaires
24 mai 2024
Séjour de 2 nuits en mai 2024
Réponse de Ian Nicholls. Front Office Manager le 24 mai 2024
Dear Andrew, Thank you for your feedback. On checking your reservation it was a small room, which are located in the annex and you would certainly get your steps in, we are normally able to offer upgrades to our standard doubles, which are considerably larger, however on the dates you were here we were fully booked. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.
2/10 Horrible
Colin
Voyage en couple
22 mai 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Colin
Séjour de 1 nuit en mai 2024
Réponse de Ian Nicholls. Front Office Manager le 24 mai 2024
Dear ColinThank you for your feedback. I shall pass on your comments regarding cleanliness to our housekeeping manager to address, please accept my apologies. There are also sockets at the desk in the bedroom. I shall have maintenance check the bathroom door for any issues, thank you for bringing to my attention. Sorry to hear you wouldn't stay again to give us the opportunity to show you a superior experience.
10/10 Excellent
Amir
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amir
Séjour de 10 nuits en avril 2024
Réponse de Ian Nicholls. Front Office Manager le 21 mai 2024
Dear Amir, Thank you for your feedback. Lovely to hear you found everything to your requirements and a good northeast welcome from the staff you met. We hope to welcome you again to the Grand Hotel Gosforth park in the future.
10/10 Excellent
Kenneth
Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kenneth
Séjour de 1 nuit en mai 2024
Réponse de Ian Nicholls. Front Office Manager le 19 mai 2024
Dear Kenneth, Thank you for your feedback and score. Lovely to hear you had an enjoyable stay. We hope to welcome you again in the future to the Grand Hotel Gosforth Park.
8/10 Bien
Christine
Voyage en couple
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christine
Séjour de 2 nuits en mai 2024
Réponse de Ian Nicholls. Front Office Manager le 19 mai 2024
Dear Christine, Thank you for your feedback. Nice to hear you had an enjoyable stay. Not sure which signs? We do have number of signs for both the car park and leisure club around the hotel. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.
8/10 Bien
Jago, London
Voyage d’affaires
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jago
Séjour de 1 nuit en mai 2024
Réponse de Ian Nicholls. Front Office Manager le 14 mai 2024
Dear Jago, Thank you for your feedback and score. We have parking for over 300 cars, and occasionally can get busy. We look forward to welcoming you again to the Grand Hotel Gosforth Park in the future.
8/10 Bien
Danielle
Voyage d’affaires
6 mai 2024
Danielle
Séjour de 1 nuit en mai 2024
Réponse de Ian Nicholls. Front Office Manager le 14 mai 2024
Dear Danielle, Thank you for your feedback. Unfortunately the only sockets at the bed are fitted with lamp plugs only, and you would have to use the plugs at the desk, guaranteeing that you wouldn't fall asleep after having to get up and silence the alarm. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.
10/10 Excellent
James
4 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
James
Séjour de 3 nuits en avril 2024
Réponse de Ian Nicholls. Front Office Manager le 14 mai 2024
Dear James, Thank you for your feedback. The gym during the week closes at 20:00 with last entry 45 minutes before closing. We now charge for the gym to keep our room rates competitive. Breakfast is served though the week from 06:30 until 09:30. Bedrooms are only serviced if the guest puts the service my room card on the door, which I assume your colleague would have done for their room to be serviced. We hope to welcome you again in the future to the Grand Hotel Gosforth Park.
10/10 Excellent
Kathryn, Cincinnati
26 avr. 2024
Kathryn
Séjour de 2 nuits en avril 2024
Réponse de Ian Nicholls. Front Office Manager le 19 mai 2024
Dear Kathryn, Thank you for your feedback score. We hope to welcome you again in the future to the Grand Hotel Gosforth Park.
8/10 Bien
Gareth
Voyage d’affaires
25 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gareth
Séjour de 1 nuit en avril 2024
Réponse de Ian Nicholls. Front Office Manager le 28 avr. 2024
Dear Gareth, Thank you for your feedback and score. To keep our room rates competitive we have now started to charge for the gym. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.
10/10 Excellent
charlotte
20 avr. 2024
charlotte
Séjour de 1 nuit en avril 2024
Réponse de Ian Nicholls. Front Office Manager le 14 mai 2024
Dear Charlotte, Thank you for your feedback score. We hope to welcome you again in the future to the Grand Hotel Gosforth Park.
6/10 Satisfaisant
Joshua
Voyage d’affaires
3 avr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Joshua
Séjour de 1 nuit en avril 2024
Réponse de Ian Nicholls. Front Office Manager le 9 avr. 2024
Dear Joshua, Thank you for your feedback score. The hotel; dates back to the late 60's and hopefully you noticed that all our public areas have been refurbished, once completed we commence our next phase of bedroom refurbishments. With regards to any noise if reported we can investigate and rectify. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.
10/10 Excellent
Paul
30 mars 2024
Les points forts : Propreté
Paul
Séjour de 1 nuit en mars 2024
Réponse de Ian Nicholls. Front Office Manager le 9 avr. 2024
Dear Paul, Thank you for your feedback score. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.
10/10 Excellent
mark
28 mars 2024
Les points forts : Propreté et personnel et service
mark
Séjour de 1 nuit en mars 2024
Réponse de Ian Nicholls. Front Office Manager le 9 avr. 2024
Dear Mark, Thank you for your feedback score. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.
10/10 Excellent
Sandra
Voyage en famille
25 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sandra
Séjour de 6 nuits en mars 2024
Réponse de Ian Nicholls. Front Office Manager le 9 avr. 2024
Dear Sandra, Thank you for your feedback and score. Lovely to hear you enjoyed your stay and a good Northeast welcome form the knowledgeable staff you met during your stay.We look forward to welcoming you again to the Grand Hotel Gosforth Park in the future.
10/10 Excellent
maria
21 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
maria
Séjour de 1 nuit en mars 2024
Réponse de Ian Nicholls. Front Office Manager le 22 mars 2024
Dear MariaThank you for your feedback. Lovely to hear you had an enjoyable stay and a good Northeast welcome from the staff you met. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.
10/10 Excellent
Thomas
Voyage en famille
21 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thomas
Séjour de 1 nuit en mars 2024
Réponse de Ian Nicholls. Front Office Manager le 22 mars 2024
Dear ThomasThank you for your feedback. Nice to hear you had an enjoyable stay and a good Northeast welcome from the staff you met. We hope to welcome you again in the future to the Grand Hotel Gosforth Park.
10/10 Excellent
Susan
17 mars 2024
Susan
Séjour de 2 nuits en mars 2024
Réponse de Ian Nicholls. Front Office Manager le 9 avr. 2024
Dear Susan, Thank you for your feedback score. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.
10/10 Excellent
John
16 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John
Séjour de 4 nuits en mars 2024
Réponse de Ian Nicholls. Front Office Manager le 18 mars 2024
Dear John, Thank you for your feedback and score. Nice to hear you found us a good all round hotel. We hope to welcome you again in the future to the Grand Hotel Gosforth Park.
4/10 Médiocre
Leanne
13 mars 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Leanne
Séjour de 1 nuit en janvier 2024
Réponse de Ian Nicholls. Front Office Manager le 16 mars 2024
Dear Leanne Thank you for your feedback score. We hope to welcome you again in the future to the Grand Hotel Gosforth Park.
10/10 Excellent
John
Voyage en famille
13 mars 2024
Les points forts : Propreté, personnel et service, équipements
John
Séjour de 1 nuit en mars 2024
Réponse de Ian Nicholls. Front Office Manager le 16 mars 2024
Dear John Thank you for your feedback. Nice to hear you found the hotel to your requirements.We hope to welcome you again in the future to the Grand Hotel Gosforth Park.
10/10 Excellent
Gurdabar
Voyage en couple
10 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gurdabar
Séjour de 1 nuit en mars 2024
Réponse de Ian Nicholls. Front Office Manager le 12 mars 2024
Dear GurdabarThank you for your feedback and score. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.
8/10 Bien
Delphine
9 mars 2024
Les points forts : Personnel et service
Delphine
Séjour de 3 nuits en mars 2024
Réponse de Ian Nicholls. Front Office Manager le 12 mars 2024
Thank you for your feedback and score. I shall have maintenance check the shower as head is adjustable. We did have an issue with our TV reception, which was an external issue outwith the hotels control. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.
10/10 Excellent
e j
8 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
e j
Séjour de 1 nuit en mars 2024
Réponse de Ian Nicholls. Front Office Manager le 12 mars 2024
Dear Elizabeth, Thank you for your feedback and score. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.
4/10 Médiocre
Craig
Voyage en groupe
5 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Craig
Séjour de 1 nuit en mars 2024
Réponse de Ian Nicholls. Front Office Manager le 6 mars 2024
Dear CraigThank you for your feedback. I am sorry to hear you had some issues with your room. I shall have our housekeeping and maintenance team check and rectify any issues. Thank you for letting me know. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.
10/10 Excellent
Lee
Voyage d’affaires
27 févr. 2024
Les points forts : Propreté, personnel et service, équipements
Lee
Séjour de 1 nuit en février 2024
Réponse de Ian Nicholls Front Office Manager le 28 févr. 2024
Dear LeeThank you for your feedback score. We hope to welcome you again to the Grand Hotel Gosforth Park in the near future.
8/10 Bien
Richard
Voyage en famille
27 févr. 2024
Les points forts : Propreté, personnel et service, équipements
Richard
Séjour de 3 nuits en février 2024
Réponse de Ian Nicholls Front Office Manager le 28 févr. 2024
Dear RichardThank you for your feedback. We have been busy with our refurbishment of public areas, which once completed we commence our next phase of bedroom refurbishment. The car park we are awaiting an external company to start repairs shortly. We hope to welcome you again in the future to the Grand Hotel Gosforth Park.
10/10 Excellent
Jacob
27 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jacob
Séjour de 2 nuits en février 2024
Réponse de Ian Nicholls Front Office Manager le 28 févr. 2024
Dear JacobThank you for your feedback score. We look forward to welcoming you again to the Grand Hotel Gosforth Park in the future.
8/10 Bien
Steve
Voyage d’affaires
22 févr. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Het back to the standards you had before.
Steve
Séjour de 1 nuit en février 2024
Réponse de Ian Nicholls Front Office Manager le 28 févr. 2024
Dear Steve, Thank you for your feedback. I am sorry to hear you had issues with the breakfast selection. I shall pass on your comments to the restaurant manager to address. We hope to welcome you again in the future to the Grand Hotel Gosforth Park.
8/10 Bien
Edmundas
22 févr. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Edmundas
Séjour de 1 nuit en février 2024
Réponse de Ian Nicholls Front Office Manager le 28 févr. 2024
Dear Edmundas, Thank you for your feedback score. We hope to welcome you again to the Grand Hotel Gosforth Park in the near future.
10/10 Excellent
Darren
21 févr. 2024
Darren
Séjour de 1 nuit en février 2024
Réponse de Ian Nicholls Front Office Manager le 28 févr. 2024
Dear Darren, Thank you for your feedback score. We hope to welcome you again to the Grand Hotel Gosforth Park in the near future.
10/10 Excellent
Corinne
20 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Corinne
Séjour de 1 nuit en février 2024
Réponse de Ian Nicholls Front Office Manager le 28 févr. 2024
Dear Corinne, Thank you for your feedback. Lovely to hear you had another pleasant stay. We hope to welcome you again to the Grand Hotel Gosforth Park in the near future.
10/10 Excellent
Maria
Voyage en famille
19 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maria
Séjour de 2 nuits en février 2024
Réponse de Ian Nicholls Front Office Manager le 28 févr. 2024
Dear Maria, Thank you for your feedback. Lovely to hear you had an enjoyable stay and a good Northeast welcome from the staff you met. We hope to welcome you again to the Grand Hotel Gosforth Park in the near future.
8/10 Bien
Julie
19 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely hotel
Julie
Séjour de 1 nuit en février 2024
Réponse de Ian Nicholls Front Office Manager le 28 févr. 2024
Dear Julie, Thank you for your feedback. Glad to hear we were able to upgrade you to a different room than booked. We are in the process of completing the public area refurbishment, and then commence our next phase of bedrooms refurbishment. We hope to welcome you again to the Grand Hotel Gosforth Park in the near future.
8/10 Bien
Ho Wan Sunny
Voyage en famille
17 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ho Wan Sunny
Séjour de 2 nuits en février 2024
Réponse de Ian Nicholls Front Office Manager le 28 févr. 2024
Dear Ho Wan Sunny, Thank you for your feedback and score. We hope to welcome you again to the Grand Hotel Gosforth Park in the near future.
8/10 Bien
Gareth
Voyage d’affaires
15 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gareth
Séjour de 1 nuit en février 2024
Réponse de Ian Nicholls Front Office Manager le 28 févr. 2024
Dear Gareth, Thank you for your feedback and score. Nice to hear you had another good stay. We hope to welcome you again to the Grand Hotel Gosforth Park in the near future.
4/10 Médiocre
Aimee
15 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Aimee
Séjour de 1 nuit en février 2024
Réponse de Ian Nicholls Front Office Manager le 28 févr. 2024
Dear Aimee, Thank you for your feedback. Any issues with temperature if reported at the time would be addressed. We have over 300 parking spaces, and are about to commence repairs in the car park when better weather. We are also just completing our public areas refurbishments, and then commence our next phase of bedroom refurbishment.
10/10 Excellent
Xun
15 févr. 2024
Xun
Séjour de 1 nuit en février 2024
Réponse de Ian Nicholls Front Office Manager le 28 févr. 2024
Dear Xun, Thank you for your feedback score. We hope to welcome you again to the Grand Hotel Gosforth Park in the near future.
10/10 Excellent
Corinne
14 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Corinne
Séjour de 1 nuit en février 2024
Réponse de Ian Nicholls Front Office Manager le 28 févr. 2024
Dear Corinne, Thank you for your feedback score. Lovely to hear you liked the complimentary upgraded room. We hope to welcome you again to the Grand Hotel Gosforth Park in the near future.
8/10 Bien
Gareth
Voyage d’affaires
13 févr. 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Gareth
Séjour de 1 nuit en février 2024
Réponse de Ian Nicholls Front Office Manager le 28 févr. 2024
Dear GarethThank you for your feedback and score. We hope to welcome you again to the Grand Hotel Gosforth Park in the near future.
6/10 Satisfaisant
Voyageur vérifié
Voyage en groupe
13 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en février 2024
Réponse de Reception le 13 févr. 2024
Thank you for your review. Unfortunately, because you have posted this anonymously we are unable to check your reservation for the room number you stayed in so we can rectify this.Many Thanks
6/10 Satisfaisant
Peter
Voyage d’affaires
13 févr. 2024
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Reasonable value
Peter
Séjour de 1 nuit en février 2024
Réponse de Ian Nicholls Front Office Manager le 28 févr. 2024
Dear Peter,Thank you for your feedback score. Nice to hear you had a good Northeast welcome from the staff you met during your stay. Sorry to hear you had an issue with your food, if reported to one of the servers, they would happily have been able to rectify. We hope to welcome you again to the Grand Hotel Gosforth Park in the near future.
8/10 Bien
Steve
Voyage d’affaires
8 févr. 2024
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Could be better.
Steve
Séjour de 1 nuit en février 2024
Réponse de Ian Nicholls. Front Office Manager le 10 févr. 2024
Dear Steve, Thank you for your feedback and score. I m sorry to hear you had an issue with cleanliness. I have passed your comments to our housekeeping manager to address. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.
8/10 Bien
Peter
Voyage d’affaires
5 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Peter
Séjour de 1 nuit en janvier 2024
Réponse de Ian Nicholls. Front Office Manager le 8 févr. 2024
Dear Peter, Thank you for your feedback score. We hope to welcome you again in the future to the Grand Hotel Gosforth Park.
4/10 Médiocre
Roxana
3 févr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Excellent Service and customer care.
Roxana
Séjour de 2 nuits en février 2024
Réponse de Ian Nicholls. Front Office Manager le 8 févr. 2024
Dear Roxana, Thank you for your feedback. Its lovely to hear you enjoyed your stay and a good Northeast welcome from the staff you met during your stay. We look forward to welcoming you again to the Grand Hotel Gosforth Park in the future.
8/10 Bien
Dawn
2 févr. 2024
Les points forts : Propreté et personnel et service
Dawn
Séjour de 1 nuit en février 2024
Réponse de Ian Nicholls. Front Office Manager le 2 févr. 2024
Dear Dawn, Thank you for your feedback. We are just about to complete our refurbishment of the public areas and corridors, and then commencing our next phase of bedrooms. At present the steam room is awaiting a new door as previously damaged by another guest and is custom made off site. The gents changing rooms are having maintenance work and we have alternative facilities for guests. Lovely to hear you had a good Northeast welcome. We look forward to welcoming you again in the future to the Grand Hotel Gosforth Park.
10/10 Excellent
Marie
31 janv. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Overnight B&B
Marie
Séjour de 1 nuit en janvier 2024
Réponse de Ian Nicholls. Front Office Manager le 1 févr. 2024
Dear MarieThank you for your feedback. Lovely to hear you had an enjoyable stay. I shall pass your comments to our breakfast manager.
8/10 Bien
Vince
28 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vince
Séjour de 1 nuit en janvier 2024
Réponse de Ian Nicholls. Front Office Manager le 29 janv. 2024
Dear VinceThank you for your feedback score. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.
8/10 Bien
daniel
Voyage d’affaires
27 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very good
daniel
Séjour de 1 nuit en décembre 2023
Réponse de Ian Nicholls. Front Office Manager le 27 janv. 2024
Dear Daniel, Thank you for your feedback. Lovely to hear you had a pleasant stay. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.
10/10 Excellent
Joanna
24 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joanna
Séjour de 1 nuit en janvier 2024
Réponse de Ian Nicholls. Front Office Manager le 27 janv. 2024
Dear JoannaThank you for your feedback. Nice to hear you enjoyed your stay and had the opportunity to use the leisure facilities. We hope to welcome you again to the Grand Hotel Gosforth Park in the future.