Avis sur Hampton Inn Manhattan/Times Square South
Hampton Inn Manhattan/Times Square South
337 West 39th Street, New York, NY
Avis
7,0
Bien
7,0/10
Propreté
7,6/10
Personnel et service
6,6/10
Équipements
6,6/10
Infrastructures et conditions de l’hébergement
6,8/10
Écoresponsabilité
Avis
25 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 3 nuits en mai 2024
Réponse de Chana le 27 mai 2024
Dear Jean-Philippe, We value your business and are grateful for your feedback. It's disappointing to read that we didn't meet your expectations. We apologize for any inconveniences you may have experienced during your stay. We hope to have the chance to make it up to you on your next visit to New York.
8/10 Bien
Franck
Voyage en famille
17 mai 2024
Les points forts : Personnel et service et équipements
Franck
Séjour de 7 nuits en mai 2024
Réponse de Chana le 17 mai 2024
Hello Franck, We are delighted you enjoyed your stay at Hampton Inn Manhattan/Times Square South. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we are able to meet your expectations. We hope you will return whenever your travels bring you to New York.
6/10 Satisfaisant
Olivier
9 mai 2024
Les points forts : Propreté et personnel et service
Olivier
Séjour de 7 nuits en avril 2024
Réponse de General Manager le 11 mai 2024
Dear Olivier, Thank you for sharing your rating regarding your recent visit. We regret any issues which left you with a less-than-perfect impression of our hotel. Please accept our apologies if you experienced any inconvenience. We encourage you to try us again, as we are confident you will enjoy the excellent hospitality we are known for providing.Warmest Regards,Laurie MiskoArea General Manager
8/10 Bien
Kathy
Voyage en famille avec de jeunes enfants
30 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Kathy
Séjour de 6 nuits en avril 2024
Réponse de Laurie Misko Area General Manager le 1 mai 2024
Dear Kathy, Thank you for reviewing Hampton Inn Manhattan/Times Square South regarding your recent stay. We appreciate all the generous compliments regarding our dedicated associates. It's also wonderful to know you loved our hotel and the convenience of our location; thank you for appreciating the housekeeping service. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be! We greatly appreciate you for recommending us to fellow travelers, and thank you for sharing your experience with us.Warmest Regards,Laurie MiskoArea General Manager
8/10 Bien
Karine
Voyage en famille
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Karine
Séjour de 7 nuits en avril 2024
Réponse de Area General Manager le 28 avr. 2024
Dear Karine, We love getting feedback from our guests and truly appreciate your comments. It was wonderful to read about the high points of your stay and how much you enjoyed our complimentary breakfast. Thank you for choosing Hampton Inn Manhattan/Times Square South for your visit to NYC; we look forward to seeing you again soon.Warmest Regards,Laurie MiskoArea General Manager
6/10 Satisfaisant
marion
Voyage en famille
26 avr. 2024
Les points forts : Personnel et service
marion
Séjour de 7 nuits en avril 2024
Réponse de Area General Manager le 27 avr. 2024
Dear marion, We are glad you enjoyed our convenient location and appreciated the breakfast buffet and our pleasant staff. We regret to learn that our room sizes did not meet your expectations. We understand that any discomfort can impact the overall experience of your stay, and hearing about your encounter with the scent in your room is something we take seriously. Our team continuously strive to maintain our hotel to meet the expectations of cleanliness and comfort. We recognize the importance of addressing any concerns that arise and work diligently to ensure our guests' comfort. Thank you for bringing this to our attention. Warmest Regards,Laurie MiskoArea General Manager
10/10 Excellent
Elodie
Voyage en famille
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elodie
Séjour de 5 nuits en avril 2024
Réponse de Area General Manager le 25 avr. 2024
Dear Elodie, It was a pleasure hosting your recent stay at Hampton Inn Manhattan/Times Square South! Thank you for your generous comments about our cleanliness and comfortable guest rooms and for highlighting our convenient location in the city. We are glad to know how much you appreciated the easy access to public transportation and Times Square. We hope you choose us again the next time your travels bring you to NYC.Warmest Regards,Laurie MiskoArea General Manager
8/10 Bien
Hugues
Voyage en famille
23 avr. 2024
Les points forts : Propreté et personnel et service
Hugues
Séjour de 7 nuits en avril 2024
Réponse de Area General Manager le 24 avr. 2024
Dear Hugues, We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. However, We apologize for the frustration you experienced during peak hours at our complimentary breakfast, and we thank you for the specific feedback about our breakfast buffet options. We are grateful for your patience, and we are pleased you left the hotel with an overall good impression of Hampton Inn Manhattan/Times Square South. We look forward to your return.Warmest Regards,Laurie MiskoArea General Manager
10/10 Excellent
Sylvie
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sylvie
Séjour de 5 nuits en avril 2024
Réponse de Area General Manager le 13 avr. 2024
Dear Sylvie, Thank you for the excellent rating. We are thrilled to read about your stay and how much you enjoyed our location and our clean and comfortable beds. We work hard to deliver a great experience for all our guests, and we appreciate you recognizing our efforts. Thank you for the beautiful review of the Hampton Inn Manhattan/Times Square South; we look forward to hosting you again on your next visit to the city.Warmest Regards,Laurie MiskoArea General Manager
8/10 Bien
PATRICE
12 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
PATRICE
Séjour de 7 nuits en avril 2024
Réponse de Area General Manager le 14 avr. 2024
Dear Patrice, Thank you for choosing the Hampton Inn Manhattan/Times Square South. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Warmest Regards,Laurie MiskoArea General Manager
8/10 Bien
Mathilde Marie
Voyage en groupe
7 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mathilde Marie
Séjour de 5 nuits en mars 2024
Réponse de Area General Manager le 8 mars 2024
Dear Mathilde Marie, Thank you for your gracious review of Hampton Inn Manhattan/Times Square South. We are glad our location was convenient for everything you wanted to do on this trip. We also appreciate that you enjoyed our breakfast. We hope to see you again on your next visit to New York.Warmest Regards,Laurie MiskoArea General Manager
6/10 Satisfaisant
Simon
7 mars 2024
Les points forts : Propreté et personnel et service
Simon
Séjour de 4 nuits en mars 2024
Réponse de Area General Manager le 9 mars 2024
Dear Simon, Thank you for taking the time to rate your visit. We hope your stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another.Warmest Regards,Laurie MiskoArea General Manager
10/10 Excellent
sophie
Voyage en couple
29 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
sophie
Séjour de 8 nuits en février 2024
Réponse de Area General Manager le 1 mars 2024
Dear Sophie, Thank you for the wonderful review of Hampton Inn Manhattan/Times Square South. We are thrilled to read about your stay and how much you enjoyed our location close to Times Square and many more places you want. We work hard to deliver a great experience for all of our guests, and we very much appreciate you recognizing our efforts. Thank you once more. We look forward to hosting you again.Warmest Regards,Laurie MiskoArea General Manager
10/10 Excellent
Olga
22 févr. 2024
Olga
Séjour de 5 nuits en février 2024
Réponse de Area General Manager le 24 févr. 2024
Dear Olga, Thank you for choosing Hampton Inn Manhattan/Times Square South. We are dedicated to providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Warmest Regards,Laurie MiskoArea General Manager
10/10 Excellent
Christophe
Voyage en famille
14 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Christophe
Séjour de 4 nuits en février 2024
Réponse de Area General Manager le 15 févr. 2024
Dear Christophe, Thank you for being our guest at Hampton Inn Manhattan/Times Square South. We love receiving comments like yours, as our goal is to ensure a memorable experience at an outstanding value for every guest. We strive to provide our guests with exceptional hospitality, and your compliments serve as an encouragement to all of us. It was a true pleasure to have you as our guest, and we hope to see you again soon.Warmest Regards,Laurie MiskoArea General Manager
10/10 Excellent
depuille
Voyage d’affaires
20 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sejour pro
depuille
Séjour de 3 nuits en janvier 2024
Réponse de General Manager le 21 janv. 2024
Dear depuille, We greatly appreciate your review of Hampton Inn Manhattan/Times Square South. We were pleased to read that you enjoyed your stay with us. Thank you once more for your kind review. Please come back and see us again soon! Warmest Regards,Laurie MiskoGeneral Manager
10/10 Excellent
Xavier
Voyage en famille avec de jeunes enfants, Voyage en famille
29 déc. 2023
Les points forts : Propreté, personnel et service, équipements
Xavier
Séjour de 7 nuits en décembre 2023
Réponse de General Manager le 15 janv. 2024
Dear Xavier, We are happy you had a great experience in our hotel. We love what we do, but recognition for a well-done job is always excellent. We will share your compliments with our staff, and we hope to host you again soon here at Hampton Inn Manhattan/Times Square South.Warmest Regards,Laurie MiskoGeneral Manager
8/10 Bien
Maurice, LA CIOTAT
26 déc. 2023
Maurice
Séjour de 6 nuits en décembre 2023
Réponse de General Manager le 28 déc. 2023
Dear Maurice, Thank you for the wonderful rating for Hampton Inn Manhattan/Times Square South! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Warmest Regards,Laurie MiskoGeneral Manager
10/10 Excellent
Cédric
Voyage en famille
18 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cédric
Séjour de 4 nuits en décembre 2023
Réponse de General Manager le 18 déc. 2023
Dear Cédric, It is a pleasure to read your fantastic review of the Hampton Inn Manhattan/Times Square South. We are pleased you had an outstanding visit and that you were able to start your day off right with our complimentary breakfast. Many of our guests appreciate how near we are to the metro, so we are glad to read how much you enjoyed this convenience. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit Manhattan.Warmest Regards,Laurie MiskoGeneral Manager
8/10 Bien
Isabelle
17 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Isabelle
Réponse de Area General Manager le 7 févr. 2024
Dear Isabelle, We are so grateful for your kind words and for claiming us a comfortable hotel. It is always great to read how pleased our guests are with their accommodations. We strive to provide a comfortable stay, and we are happy you had a good rest and enjoyed our delicious breakfast. Thank you again for your review. We hope to see you soon!Warmest Regards,Laurie MiskoArea General Manager
8/10 Bien
Voyageur vérifié
Voyage en famille
13 oct. 2023
Les points forts : Propreté et personnel et service
Voyageur vérifié
Séjour de 6 nuits en octobre 2023
Réponse de General Manager le 14 oct. 2023
Dear Guest, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hampton Inn Manhattan/Times Square South. We look forward to your return and wish you all the best with your future travels.Warmest Regards,Laurie MiskoGeneral Manager
6/10 Satisfaisant
Nicolas
Voyage en famille
25 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nicolas
Séjour de 6 nuits en août 2023
Réponse de General Manager le 25 août 2023
Dear Nicolas, Thank you for reviewing our hotel. We are pleased that your visit was enjoyable, except for a few concerns. We apologize for any frustration with the elevator issues that you experienced; we are grateful for your understanding. We want to apologize for the concerns you had with the dining area. Your specific feedback will help us improve the dining experience for all our guests, and we appreciate your patience. We value each of your comments and hope you will stay with us again.Warmest Regards,Laurie MiskoGeneral Manager
6/10 Satisfaisant
Elsa Glady Yvonne FAVETTE ép.
18 août 2023
Elsa Glady Yvonne FAVETTE ép.
Séjour de 5 nuits en août 2023
Réponse de General Manager le 7 sept. 2023
Dear Elsa Glady Yvonne FAVETTE ép., We appreciate you taking the time to leave your rating. However, we are disappointed if we did not deliver our best. We hope to have a second chance to provide you with the stay you deserve soon.Warmest Regards,Laurie MiskoGeneral Manager
8/10 Bien
Richard, Warwick
Voyage en famille
3 août 2023
Les points forts : Personnel et service
Richard
Séjour de 3 nuits en juillet 2023
Réponse de General Manager le 4 août 2023
Dear Richard, Thank you for reviewing your stay with us. It is nice to read that we met the majority of your expectations. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. We are always looking for ways to improve; therefore, we have taken note of your comments regarding our plans for developing the property. We apologize for not meeting your expectations and are grateful for your business. We hope to welcome you again in the future.Warmest Regards,Laurie MiskoGeneral Manager
10/10 Excellent
richard
3 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel à conseiller
richard
Séjour de 8 nuits en juillet 2023
Réponse de General Manager le 4 août 2023
Dear Richard, Thank you for taking the time to provide feedback about your stay. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. Thank you for recommending Hampton Inn Manhattan/Times Square South to our future travelers; we look forward to seeing you soon.Warmest Regards,Laurie MiskoGeneral Manager
10/10 Excellent
Christine
Voyage en famille
2 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christine
Séjour de 7 nuits en juillet 2023
Réponse de General Manager le 3 août 2023
Dear Christine, Thank you for your review regarding your stay at the Hampton Inn Manhattan/Times Square South. It was a pleasure to read that we exceeded your expectations. We work hard to make sure every guest has a comfortable and relaxing stay, so we will be sure to share your generous compliments with our associates. Thank you once more for your feedback, and we look forward to welcoming you again soon.Warmest Regards,Laurie MiskoGeneral Manager
4/10 Médiocre
Estelle
Voyage en famille
2 août 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Estelle
Séjour de 8 nuits en juillet 2023
Réponse de General Manager le 3 août 2023
Dear Estelle, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Warmest Regards,Laurie MiskoGeneral Manager
6/10 Satisfaisant
LUCILIO
17 juil. 2023
LUCILIO
Séjour de 7 nuits en juillet 2023
Réponse de General Manager le 19 juil. 2023
Dear LUCILIO, We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience.Warmest Regards,Laurie MiskoGeneral Manager
10/10 Excellent
wilfried
12 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
wilfried
Séjour de 10 nuits en juillet 2023
Réponse de General Manager le 13 juil. 2023
Dear Wilfried, Thank you for your review regarding your stay at the Hampton Inn Manhattan/Times Square South. It was a pleasure to read that we exceeded your expectations. We work hard to make sure every guest has a comfortable and relaxing stay, so we will be sure to share your generous compliments with our associates. Thank you once more for your feedback, and we look forward to welcoming you again soon.Warmest Regards,Laurie MiskoGeneral Manager
8/10 Bien
Fabrice
5 juil. 2023
Les points forts : Propreté et personnel et service
Fabrice
Séjour de 11 nuits en juin 2023
Réponse de General Manager le 7 juil. 2023
Dear Fabrice, Thank you for choosing to stay at the Hampton Inn Manhattan/Times Square South. We are happy you enjoyed the overall stay. However, we are sorry for the issues with the elevator. We hope we will be the first hotel you think of whenever your travels bring you to the area!Warmest Regards,Laurie MiskoGeneral Manager
6/10 Satisfaisant
Anaïs Da veiga
23 juin 2023
Anaïs Da veiga
Séjour de 9 nuits en juin 2023
Réponse de General Manager le 25 juin 2023
Dear M. Veiga, Thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit.Warmest Regards,Laurie MiskoGeneral Manager
8/10 Bien
katell Marie Anne
Voyage en couple
1 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
katell Marie Anne
Séjour de 3 nuits en mai 2023
Réponse de GM le 2 juin 2023
Dear katell Marie Anne, Thank you for your review regarding your stay at the Hampton Inn Manhattan/Times Square South. It was a pleasure to read that we exceeded your expectations. We work hard to make sure every guest has a comfortable and relaxing stay, so we will be sure to share your generous compliments with our associates. Thank you once more for your feedback, and we look forward to welcoming you again soon.Warmest Regards,Laurie MiskoGeneral Manager
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille
1 mai 2023
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Convenable car le personnel fqitce qu il peut pour
Voyageur vérifié
Séjour de 8 nuits en avril 2023
Réponse de General Manager le 4 mai 2023
Dear Guest, Thank you for taking the time to share your review. While you liked our courteous associates, we apologize for the maintenance and cleanliness concerns you encountered during your visit. We will share your comments with appropriate individuals as we strive to enhance our guest experience. We are also sorry for your disappointment with the breakfast we offer, and we will discuss it with our food and beverage team to see where we can improve. Thank you again for your patience, and we hope you will give us another chance to make a better impression. Warmest Regards,Laurie Misko,General Manager
8/10 Bien
Adrien
7 mars 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Adrien
Séjour de 6 nuits en février 2023
Réponse de Laurie Misko General Manager le 8 mars 2023
Dear Adrien, Thank you for choosing to stay at the Hampton Inn Manhattan/Times Square South. We are happy our location was convenient for your visit to all our city's many attractions. We hope we will be the first hotel you think of whenever your travels bring you to the area!Warmest Regards,Laurie MiskoGeneral Manager
10/10 Excellent
Guy
Voyage en famille
3 mars 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Guy
Séjour de 4 nuits en février 2023
Réponse de General Manager le 5 mars 2023
Dear Guest, Thank you for choosing to stay at the Hampton Inn Manhattan/Times Square South. We are happy our location was convenient for your visit to all our city's many attractions. Thank you for recommending us to fellow online travelers and we look forward to seeing you again.Warmest Regards,Laurie MiskoGeneral Manager
10/10 Excellent
cyril albert
Voyage en famille
1 mars 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
cyril albert
Séjour de 6 nuits en février 2023
Réponse de General Manager le 2 mars 2023
Dear Mr. Albert, Thank you for the excellent review of your stay at Hampton Inn Manhattan/Times Square South. We are delighted that our service and location met your expectations and that you particularly liked our complimentary breakfast. We are delighted you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!Warmest Regards,Laurie MiskoGeneral Manager
2/10 Horrible
Jaoued
Voyage en famille
17 nov. 2022
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Jaoued
Séjour de 5 nuits en novembre 2022
Réponse de Laurie Misko General Manager le 18 nov. 2022
Dear Jaoued, Thank you very much for staying with us. We apologize for the concerns you had with your room. We take the cleanliness of our rooms very seriously, and your feedback has been shared with our associates to ensure this is not repeated. We hold ourselves to extremely high standards, and should you stay with us again, we believe you will see that this was an isolated incident. We hope that you will allow us another opportunity to show this to you whenever your travels bring you back to New York.Warmest Regards,Laurie MiskoGeneral Manager
4/10 Médiocre
Nathalie Clotilde
Voyage en famille
5 sept. 2022
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Nathalie Clotilde
Séjour de 10 nuits en août 2022
Réponse de General Manager le 8 nov. 2022
Dear Nathalie, Thank you for staying with us and for sharing your feedback. Exceptional service for every guest is our highest priority; therefore, we apologize that this was not your experience. We have shared your feedback with the appropriate individuals, so this is not repeated. We value you as a guest and hope that we have the opportunity to welcome you again in the future.Warmest Regards,Laurie MiskoGeneral Manager
2/10 Horrible
Marie-Eve
Voyage en famille
31 août 2022
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Marie-Eve
Séjour de 3 nuits en août 2022
Réponse de General Manager le 2 sept. 2022
Dear Marie, Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us.Warmest Regards,Laurie MiskoGeneral Manager
4/10 Médiocre
Anne
Voyage en famille
27 août 2022
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Mauvais rapport qualité / prix
Anne
Séjour de 4 nuits en août 2022
Réponse de General Manager le 29 août 2022
Dear Anne, Thank you for the review and for sharing your experience. We do apologize for the issues you had with our elevators. We understand your frustration and sincerely regret the temporary inconvenience. Thank you for your patience and understanding. Also, we apologize for the concerns you had due to the carpet in your room; thank you for bringing this to our attention. On a positive note, we are glad to read our location was perfect for your needs. We appreciate hearing from our guests and hope you will stay with us again for a much-improved experience.Warmest Regards,Laurie MiskoGeneral Manager
10/10 Excellent
Abdelaziz
22 août 2022
Les points forts : Personnel et service et confort de la chambre
Abdelaziz
Séjour de 3 nuits en août 2022
Réponse de General Manager le 24 août 2022
Dear Abdelaziz, Thank you for sharing your review of Hampton Inn Manhattan/Times Square South. We are thrilled to know we exceeded your expectations and that you had a pleasant stay. It was our pleasure hosting you, and we look forward to seeing you soon.Warmest Regards,Laurie MiskoGeneral Manager
2/10 Horrible
alain julien
19 août 2022
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
alain julien
Séjour de 3 nuits en août 2022
Réponse de Warmest Regards, Laurie Misko General Manager le 20 août 2022
Dear Alain, Thank you for taking the time to evaluate our hotel. Please accept our apologies for the issues with the water temperature in the shower and any inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Warmest Regards,Laurie MiskoGeneral Manager
10/10 Excellent
Nathalie
Voyage en famille avec de jeunes enfants
8 août 2022
Les points forts : Propreté et personnel et service
Nathalie
Séjour de 3 nuits en juillet 2022
Réponse de Warmest Regards, Laurie Misko General Manager le 9 août 2022
Nathalie, thank you for choosing to stay at the Hampton Inn Manhattan/Times Square South. We are happy our location was convenient for your visit. However, we apologize for the cleanliness issues during your stay, and we will address your concerns with our housekeeping team to ensure such mistakes are not repeated. We hope we will be the first hotel you think of whenever your travels bring you to the area!
Warmest Regards,
Laurie Misko
General Manager
8/10 Bien
Cécile
7 août 2022
Cécile
Séjour de 5 nuits en août 2022
Réponse de Warmest Regards, Laurie Misko General Manager le 9 août 2022
Cécile, thank you for being our guest at Hampton Inn Manhattan/Times Square South. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
Warmest Regards,
Laurie Misko
General Manager
6/10 Satisfaisant
Eliaze
5 août 2022
Eliaze
Séjour de 4 nuits en juillet 2022
Réponse de Adnan le 6 août 2022
Thank you for your review. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. Thank you for bringing this to our attention. We're sorry you had a bad experience.
6/10 Satisfaisant
Anne -Gisele
Voyage en groupe
2 août 2022
Les points faibles : Personnel et service
Anne -Gisele
Séjour de 3 nuits en juillet 2022
Réponse de Warmest Regards, Laurie Misko General Manager le 3 août 2022
Anne -Gisele, thank you for choosing to stay with us and for sharing your concerns. While we are glad you liked our location and front desk staff, we apologize for the cleanliness issue during your stay, and we will address it with our team. We regret not meeting all of your expectations and are sorry for the issues outlined. We appreciate your patience and hope you will give us another chance to provide you with a more seamless experience the next time you return to our area.
Warmest Regards,
Laurie Misko
General Manager
6/10 Satisfaisant
Annie
1 août 2022
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Annie
Séjour de 2 nuits en juillet 2022
Réponse de General Manager le 2 déc. 2022
Dear Annie, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. \Warmest Regards, Laurie Misko General Manager
4/10 Médiocre
Valérie
Voyage en famille
24 juil. 2022
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pas terrible, et pas arrangeant
Valérie
Séjour de 10 nuits en juillet 2022
Réponse de Warmest Regards, Laurie Misko General Manager le 26 juil. 2022
Valérie, thank you for staying with us and for sharing your feedback. We regret your disappointment with the room and apologize for our staff not being responsive to your needs. We have shared your feedback with the appropriate individuals to ensure such mistakes are not repeated. We are also sorry for the issues with the cleanliness and breakfast during your stay, and we appreciate your patience. We value you as a guest and hope that we have the opportunity to welcome you again in the future.
Warmest Regards,
Laurie Misko
General Manager
8/10 Bien
Jeannine
Voyage en famille
22 juil. 2022
Les points forts : Personnel et service
Jeannine
Séjour de 3 nuits en juillet 2022
Réponse de Warmest Regards, Laurie Misko General Manager le 23 juil. 2022
Jeannine, thank you for posting your comments regarding your recent stay at the Hampton Inn Manhattan/Times Square South. Your compliments were a pleasure to read. We are delighted to learn that you liked our convenient location and our team took excellent care of you, and we will enjoy sharing your fantastic compliments with everyone. However, we regret your disappointment with the breakfast and the elevator. We appreciate your patience and have taken note of your comments to share them with the appropriate teams. We appreciate your review and look forward to having you as our guest again.
Warmest Regards,
Laurie Misko
General Manager
6/10 Satisfaisant
Anna
Voyage en famille
14 juil. 2022
Anna
Séjour de 9 nuits en juillet 2022
Réponse de Adnan le 14 juil. 2022
Thank you for your review. I'm sorry to hear you had a frustrating experience, but I appreciate you bringing this issue to my attention. Thank you for bringing this to our attention. We're sorry you had a bad experience.