Avis sur Courtyard by Marriott New York JFK Airport
Courtyard by Marriott New York JFK Airport
145-11 N Conduit Ave, Jamaica, NY
Avis
8,0
Très bien
8,0/10
Propreté
8,6/10
Personnel et service
7,4/10
Équipements
7,8/10
Infrastructures et conditions de l’hébergement
7,6/10
Écoresponsabilité
Avis
Voyage en famille
31 juil. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Séjour de 1 nuit en juillet 2023
Réponse de General Manager le 5 août 2023
Dear Emmanuel, Thank you for your feedback. We are very sorry for our less than satisfactory performance during your visit and for not being able to provide you with the room you reserved. We will address your comments with our front office team and take every possible measure to ensure personalised service at all times. We appreciate your business, and we hope you will consider staying with us again so we can provide you with the hospitality that you should have experienced on this visit.Best Regards, George Drepaul,General Manager
8/10 Bien
LOIC
Voyage d’affaires
5 janv. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
LOIC
Séjour de 1 nuit en décembre 2020
Réponse de General Manager le 6 janv. 2021
Dear Loic, thank you for your nice rating and for letting us know that your stay at Courtyard New York JFK Airport was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.
Best Regards,
Roman Babek,
General Manager
8/10 Bien
LOIC
Voyage d’affaires
5 janv. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
LOIC
Séjour de 1 nuit en janvier 2021
Réponse de General Manager le 6 janv. 2021
Dear Loic, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Courtyard New York JFK Airport.
Best Regards,
Roman Babek,
General Manager
6/10 Satisfaisant
Laure
28 août 2020
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Etat général très moyen
Laure
Séjour de 1 nuit en août 2020
Réponse de General Manager le 30 août 2020
Dear Laure, thank you for being our guest and sharing your observations. We are glad your stay with us was enjoyable on many levels, but we are sorry you felt our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for our future modernization plans. In the meantime, we will continue to do an excellent job of keeping our accommodations clean and fresh for all our guests. It would be our pleasure to welcome you back soon.
Best Regards,
Roman Babek,
General Manager
10/10 Excellent
Francois
Voyage d’affaires
13 mars 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Francois
Séjour de 1 nuit en mars 2020
Réponse de General Manager le 14 mars 2020
Dear Francois, thank you for your recent stay at Courtyard New York JFK Airport. We are pleased that you enjoyed our comfortable rooms and convenient location. Our #1 goal is to provide an exceptional experience for each and every guest, and we are so glad we succeeded in delivering that for you. Thank you once more for your generous rating, and we look forward to welcoming you back the next time you are in New York.
Best Regards,
Roman Babek,
General Manager
8/10 Bien
Patrick
Voyage d’affaires
16 févr. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Une nuit au Courtyard Marriot
Patrick
Séjour de 1 nuit en février 2020
Réponse de General Manager le 17 févr. 2020
Dear Patrick, thank you for choosing Courtyard New York JFK Airport for your overnight stay. It is nice to know you liked the warmth showed by our associates on arrival. We are especially happy you found our restaurant to be a perfect place for dining. We want everyone who visits to experience a relaxing, stress-free stay, and we are so glad our shuttle service added to your satisfaction. We appreciate you being our guest and we look forward to your future visit.
Best Regards,
Roman Babek,
General Manager
2/10 Horrible
Thanh
Voyage en famille
8 févr. 2020
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Thanh
Séjour de 1 nuit en février 2020
Réponse de General Manager le 10 févr. 2020
Dear Thanh, thank you for choosing our hotel for your stay. We are disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience.
Best Regards,
Roman Babek,
General Manager
8/10 Bien
Olivia
7 juin 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Olivia
Séjour de 1 nuit en mai 2019
Réponse de General Manager le 8 juin 2019
Dear Olivia, thank you for being our guest at Courtyard New York JFK Airport. We take great pride in providing our guests with a comfortable stay and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
Best Regards,
Roman Babek,
General Manager
4/10 Médiocre
Sandrine
13 août 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Literie pas confortable
Sandrine
Séjour de 1 nuit en août 2018
Réponse de Assistant General Manager le 14 août 2018
Dear Sandrine, we want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found the beds uncomfortable. Our front desk is available 24 hours a day, so we would have been happy to move you to another room at your request. However, it is nice to know you liked our convenient location and nice facility. I do hope you will stay with us another time so we can provide you with a much more satisfying experience.
Best Regards,
Tanya Jamal,
Assistant General Manager
10/10 Excellent
Tekechand
Voyage d’affaires
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tekechand
Séjour de 1 nuit en avril 2024
6/10 Satisfaisant
Gordon
25 avr. 2024
Gordon
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 26 avr. 2024
Dear Gordon, Thank you for sharing your review of your recent stay with us. We are delighted to hear that you had a restful night's sleep before your flight. Our top priority is to ensure that every guest leaves our hotel feeling happy and relaxed, and we are thrilled that we were able to provide you with this experience. We appreciate your choice of our hotel and hope to have the pleasure of welcoming you back whenever you are in New York.Best Regards, George Drepaul,General Manager
6/10 Satisfaisant
Elizabeth
Voyage en famille
25 avr. 2024
Les points forts : Propreté et personnel et service
Elizabeth
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 26 avr. 2024
Dear Elizabeth, Thank you for taking the time to review your stay with us. We regularly receive high praise for our dedicated team, and we are pleased their service was a highlight of your stay. However, we apologize for the concerns you had with your room. Please know our front desk is always available and happy to help make your stay more comfortable. We utilize feedback like yours to improve our guest experience; therefore, we appreciate you taking the time to leave your review. Thank you for staying with us, and we look forward to hosting you again soon.Best Regards, George Drepaul,General Manager
10/10 Excellent
Aishah
Voyage en famille
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aishah
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 25 avr. 2024
Dear Aishah, Thank you for your recent stay at Courtyard New York JFK Airport. We are pleased that you enjoyed our comfortable rooms, friendly team, and convenient location. Our top priority is to provide an excellent experience for every guest, and we are so glad we succeeded in delivering that for you. We appreciate your feedback, and we look forward to hosting you again soon on your future visits. Best Regards, George DrepaulGeneral Manager
10/10 Excellent
Latoya
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Latoya
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 24 avr. 2024
Dear Latoya, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Courtyard New York JFK Airport.Best Regards, George Drepaul,General Manager
10/10 Excellent
Willy
Voyage en famille avec de jeunes enfants, Voyage en famille
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Willy
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 24 avr. 2024
Dear Willy, Thank you for taking the time to review Courtyard New York JFK Airport. We were delighted to read how much your overall stay was great. However, we hope you will accept our apologies for the difficulties the air conditioning unit in your room caused. Thank you for bringing this to our attention; we will address this accordingly, and we are very grateful for your patience. We look forward to having you visit with us again. Safe Travels.Best Regards, George Drepaul,General Manager
6/10 Satisfaisant
Amanda
Voyage en famille
21 avr. 2024
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Amanda
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 24 avr. 2024
Dear Amanda, Thank you for choosing to stay with us during your unexpected layover at JFK. We are pleased to hear that our airport shuttle provided an exceptional experience for you to and fro. Additionally, we appreciate your kind words about the wonderful service our team provided. We are also delighted to know that you loved the shower pressure and temperature of your bathroom. However, we apologize for any disappointment you experienced with the pricing and selection at our restaurant. We will share this with our food and beverage team to see where we can improve. We're also sorry to hear about the several issues you experienced with the room, and these will be shared with our appropriate teams to improve our guest services. While we regret that we may not have met all your expectations on this occasion, we hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Best Regards, George Drepaul,General Manager
10/10 Excellent
Lutishia
Voyage en famille, Voyage en groupe
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lutishia
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 22 avr. 2024
Dear Lutishia, Thank you for choosing to stay with us at Courtyard New York JFK Airport. We are delighted to know that our courteous and warm front desk associates made an excellent first impression and that you had a memorable time with us. We also appreciate you mentioning how our convenient location was perfect for your plans. It was a pleasure to host your visit, and we look forward to welcoming you back soon.Best Regards, George DrepaulGeneral Manager
8/10 Bien
Carleta
20 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carleta
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 22 avr. 2024
Dear Carleta, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had an overall great experience here at Courtyard New York JFK Airport. We look forward to welcoming you back on your next visit to our city.Best Regards, George DrepaulGeneral Manager
2/10 Horrible
Thomas
Voyage en couple
20 avr. 2024
Thomas
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 21 avr. 2024
Dear Thomas, Thank you for staying with us and sharing your review. Our goal is to provide a comfortable and relaxing visit to all our guests; therefore, we regret that this was not your experience. We apologize for the noise issues that impacted your time with us, and we can understand the frustration this caused. We take noise concerns seriously and would like to let you know for future visits; our front desk is available around the clock to help make you as comfortable as possible. Your feedback is valuable to us as we continuously strive to improve the experience of our guests. We genuinely appreciate your understanding, and we hope you will consider giving us another opportunity to provide you with a more tranquil and enjoyable stay in the future.Best Regards, George DrepaulGeneral Manager
10/10 Excellent
Joseph, New Suffolk
Voyage en famille, Voyage d’affaires
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joseph
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 18 avr. 2024
Dear Joseph, Thank you for your recent stay at Courtyard New York JFK Airport. We are pleased that you enjoyed our friendly hospitality and convenient location. Our top priority is to provide an excellent experience for each and every guest, and we are so glad we succeeded in delivering that for you. We are grateful for your recommendation, and we look forward to seeing you again the next time you are in New York.Best Regards, George DrepaulGeneral Manager
10/10 Excellent
Moises
Voyage en groupe, Voyage en couple
16 avr. 2024
Les points forts : Propreté et personnel et service
Moises
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 16 avr. 2024
Dear Moises, Thank you for choosing to stay with us at Courtyard New York JFK Airport. We are glad to know you had a pleasant stay overall and that our convenient location enhanced your time with us. That said, we regret not meeting all of your expectations regarding the overall condition of your guestroom and the disappointment this caused. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your feedback and look forward to welcoming you again.Best Regards, George DrepaulGeneral Manager
8/10 Bien
Allison
15 avr. 2024
Les points forts : Propreté et personnel et service
Allison
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 22 avr. 2024
Dear Allison, Thank you for choosing to stay with us at Courtyard New York JFK Airport. We are glad to know you had a pleasant stay overall and that our thoughtful hospitality enhanced your time with us. We also appreciate you mentioning our delicious dining options and well-maintained accommodations. That said, we regret not meeting all of your expectations regarding the shuttle service and the inconvenience this caused. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your understanding and look forward to welcoming you again.Best Regards, George DrepaulGeneral Manager
10/10 Excellent
Rodney
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rodney
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 15 avr. 2024
Dear Rodney, Thank you for staying with us at Courtyard New York JFK Airport during your recent visit to New York. We are pleased you enjoyed our convenient location and the courteous service provided by one of our front desk associates. Thank you again for visiting us, and we hope to see you again soon.Best Regards, George DrepaulGeneral Manager
10/10 Excellent
Anirudh
15 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Anirudh
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 16 avr. 2024
Dear Anirudh, Thank you for the wonderful rating for Courtyard New York JFK Airport. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Best Regards, George DrepaulGeneral Manager
8/10 Bien
Da
14 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Da
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 16 avr. 2024
Dear Da, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Courtyard New York JFK Airport. We look forward to welcoming you back on your next visit.Best Regards, George DrepaulGeneral Manager
4/10 Médiocre
Daniel
Voyage en famille
14 avr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Daniel
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 15 avr. 2024
Dear Daniel, Thank you for your recent stay. We genuinely apologize for the maintenance issue you encountered with the air unit in your room and the inconvenience this caused. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. We truly hope you will give us another chance to prove that we are committed to providing outstanding service to our guests. Best Regards, George DrepaulGeneral Manager
10/10 Excellent
Francis
14 avr. 2024
Les points forts : Propreté
Francis
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 15 avr. 2024
Dear Francis, Thank you for choosing to stay with us and for leaving your rating. We are delighted to know that you had a great experience here at Courtyard New York JFK Airport. We look forward to welcoming you back on your next visit.Best Regards, George DrepaulGeneral Manager
8/10 Bien
JO-ANN
Voyage en couple
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JO-ANN
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 14 avr. 2024
Dear Guest, Thank you for the review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Courtyard New York JFK Airport; we hope to see you again soon. Best Regards, George DrepaulGeneral Manager
10/10 Excellent
Joel
13 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joel
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 14 avr. 2024
Dear Joel, Thank you for choosing Courtyard New York JFK Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards, George DrepaulGeneral Manager
10/10 Excellent
Atupele
13 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Atupele
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 13 avr. 2024
Dear Atupele, Thank you for sharing your feedback. It is important for our guests to have a great experience, and we are delighted to know our hospitality and great service exceeded your expectations. We hope you will consider Courtyard New York JFK Airport your home away from home when your travels bring you back to the area.Best Regards, George DrepaulGeneral Manager
10/10 Excellent
Darrell
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
10 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Darrell
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 11 avr. 2024
Dear Darrell, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Courtyard New York JFK Airport; we hope to see you again soon. Best Regards, George DrepaulGeneral Manager
10/10 Excellent
Yilong
Voyage en famille
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yilong
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 9 avr. 2024
Dear Yilong, Thank you for choosing Courtyard New York JFK Airport. We are happy to read that our spotless accommodations and reliable shuttle service helped make your stay a great one. We appreciate your business and hope you will stay with us again the next time your travels bring you to New York.Best Regards, George DrepaulGeneral Manager
10/10 Excellent
Vanevia
Voyage en famille
9 avr. 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Vanevia
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 9 avr. 2024
Dear Vanevia, Thank you for choosing Courtyard New York JFK Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards, George DrepaulGeneral Manager
8/10 Bien
Rimma, Tampa
Voyage d’affaires
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rimma
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 11 avr. 2024
Dear Rimma, Thank you for taking the time to leave your remarks. We feel as though you may be reviewing a different hotel as your comments do not describe our property accurately. We do hope that if you return to our area again, you will choose to stay with us. It will be a pleasure to host your visit.Best Regards,George DrepaulGeneral Manager
10/10 Excellent
Fahad
Voyage en famille, Voyage d’affaires
8 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fahad
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 10 avr. 2024
Dear Fahad, Thank you for the perfect rating. We are glad you had a wonderful time at Courtyard New York JFK Airport. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Best Regards, George DrepaulGeneral Manager
4/10 Médiocre
Golda, Mahopac
6 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Golda
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 8 avr. 2024
Dear Golda, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Best Regards, George Drepaul,General Manager
10/10 Excellent
Shaul
5 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shaul
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 7 avr. 2024
Dear Shaul, Thank you for choosing Courtyard New York JFK Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards, George Drepaul,General Manager
8/10 Bien
Janet
Voyage en famille
4 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Janet
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 5 avr. 2024
Dear Janet, Thank you for sharing your experience with us! We are delighted to hear that you had a smooth check-in for your late arrival and that you found your room to be great and clean with comfortable beds. It is fantastic that you enjoyed the shuttle to the airport and had a positive experience with breakfast and the soup at the bar. However, we apologize for any inconvenience caused by other guests using the lobby area. Your feedback is important, and we will address this issue to ensure a more comfortable experience for our guests in the future. We appreciate your understanding and hope to welcome you back for another enjoyable stay. Best Regards, George Drepaul,General Manager
10/10 Excellent
Tom
25 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Tom
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 27 mars 2024
Dear Tom, Thank you for staying at Courtyard New York JFK Airport and for your excellent rating. We love receiving rating like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you selecting us and look forward to seeing you on your next visit. Best Regards,George Drepaul,General Manager
10/10 Excellent
Joni
25 mars 2024
Joni
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 15 avr. 2024
Dear Joni, Thank you for the generous rating of the Courtyard New York JFK Airport. We are delighted you enjoyed your stay. We hope to see you again on your next visit to New York.Best Regards, George DrepaulGeneral Manager
10/10 Excellent
Hyung, Kent
Voyage d’affaires
22 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hyung
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 23 mars 2024
Dear Hyung, Thank you for choosing Courtyard New York JFK Airport and sharing your review. We are glad you enjoyed your dining experience at Nosh! We will share your praises with our culinary team. Thank you again for your generous remarks, and we hope to see you often.Best Regards, George DrepaulGeneral Manager
8/10 Bien
Bryann
Voyage d’affaires
22 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bryann
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 22 mars 2024
Dear Bryann, Thank you for sharing about your recent stay at Courtyard New York JFK Airport. Providing exceptional service is our top priority, and we are delighted that George went above and beyond to assist you during your stay. We will be sure to pass along your kind words to him. Thank you for taking the time to recognize his efforts, and we hope to welcome you back for another enjoyable stay in the future.Best Regards, George Drepaul,General Manager
10/10 Excellent
Sarika
21 mars 2024
Sarika
Séjour de 5 nuits en mars 2024
Réponse de General Manager le 23 mars 2024
Dear Sarika, Thank you for choosing Courtyard New York JFK Airport and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards, George DrepaulGeneral Manager
8/10 Bien
Joseph, Miami
Voyage en couple
19 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joseph
Séjour de 4 nuits en mars 2024
Réponse de General Manager le 20 mars 2024
Dear Joseph, Thank you for your kind words and for choosing to stay with us. We are thrilled to hear that you had an amazing stay with us during your family celebration! It's wonderful to know that our convenient location and proximity to local attractions made your visit even more enjoyable. Providing friendly and courteous service is a priority for us, and we are delighted that our staff made a positive impression on you. We would be honored to welcome you back if your travels bring you to the area again in the future.Best Regards, George Drepaul,General Manager
4/10 Médiocre
Samme
16 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Samme
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 18 mars 2024
Dear Samme, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Best Regards, George DrepaulGeneral Manager
10/10 Excellent
Mary
16 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mary
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 18 mars 2024
Dear Mary, Thank you for choosing Courtyard New York JFK Airport and for the high rating. We are glad you had an overall stay. However, we regret to learn that you could not take advantage of our shuttle service. Thank you again; we look forward to your next visit.Best Regards, George DrepaulGeneral Manager
2/10 Horrible
Natasha
Voyage en famille, Voyage d’affaires
15 mars 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Natasha
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 16 mars 2024
Dear Natasha, Thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. Our front desk is available around the clock to address issues such as this, and we are always happy to do whatever we can to make your stay as comfortable as possible. We appreciate your business and sincerely apologize that we did not provide you with a good night's sleep. Thank you for bringing this to our attention. We hope you will give us another chance to provide you with the relaxing stay you deserve.Best Regards, George DrepaulGeneral Manager
2/10 Horrible
Gulomjon
14 mars 2024
Gulomjon
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 16 mars 2024
Dear Gulomjon, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Best Regards, George DrepaulGeneral Manager
10/10 Excellent
Simran
Voyage en famille
14 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Simran
Séjour de 5 nuits en mars 2024
Réponse de General Manager le 15 mars 2024
Dear Simran, Thank you for staying at Courtyard New York JFK Airport and for taking notice of our excellent shuttle service team that takes guests to and from the airport. We are proud to be one of the few area hotels that offers complimentary shuttle service to the airport as a convenience for our guests. We appreciate your review and hope to be of service again.Best Regards,George Drepaul,General Manager
10/10 Excellent
W.
14 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
W.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 15 mars 2024
Dear Guest, We appreciate your kind words about our location near the airport. Providing a comfortable and convenient stay for our guests is what we strive for every day, and we are glad you had a restful visit and that you found our shuttle service genuinely convenient. Thank you for being a guest, and we look forward to seeing you at Courtyard New York JFK Airport.Best Regards,George DrepaulGeneral Manager