Extérieur
Vérifier la disponibilité

Avis sur La Quinta Inn & Suites by Wyndham New Orleans Downtown

2.5 out of 5
La Quinta Inn & Suites by Wyndham New Orleans Downtown
301 Camp Street, New Orleans, LA

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 502 avis sur 1258." "
Note des voyageurs de 8 (Bien), d’après 297 avis sur 1258." "
Note des voyageurs de 6 (Satisfaisant), d’après 179 avis sur 1258." "
Note des voyageurs de 4 (Médiocre), d’après 137 avis sur 1258." "
Note des voyageurs de 2 (Horrible), d’après 143 avis sur 1258." "

8,0/10

Propreté

8,0/10

Personnel et service

7,2/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 Excellent

Dominique

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de Carlos, GM le 4 janv. 2024
Thank you for the 5 star review, we are glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Regis

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2023

10/10 Excellent

STEPHANE

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Très bon emplacement pour visiter la ville à pied. Bon rapport qualité prix.
Séjour de 2 nuits en mars 2023

8/10 Bien

Manon

Séjour de 1 nuit en mars 2023

10/10 Excellent

Danny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2023
Réponse de Customer Care le 19 janv. 2023
Danny,Thank you for rating your stay with us.Best,

8/10 Bien

Pierre-yves

Séjour de 2 nuits en octobre 2022
Réponse de Customer Care le 26 déc. 2022
Dear Pierre-yves,Thank you for giving us an oppurtunity to be at your service. We thank you for rating your stay with us and look forward to showing you our improvements in the near future. Best,

10/10 Excellent

Kathy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfect location and great price! The only shock we had was how much it costs to park in the parking deck. Everything else was perfect and we would definitely stay there again!
Séjour de 2 nuits en mai 2024

10/10 Excellent

Cynthia

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The LaQuinta Hotels have been very pleasurable to stay at on our trip this week.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Deniqua

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
I loved the staff everyone was so nice and helpful. They really make yo trip better. Because they know where to go and where you should be as tourists. The hotel is little old and out dated. But the staff was Great GREAT!!!
Séjour de 3 nuits en mai 2024

10/10 Excellent

Richard, Bonita

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great King Room
Séjour de 4 nuits en mai 2024
Réponse de Darvonn le 22 mai 2024
Thank you for your feedback it is greatly appreciated.

4/10 Médiocre

Maily

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
They over charged my bill, I tried to call the hotel number 504 598 9977 but they didn’t answer the phone. They picked up 2 times and put me on hold for hours and never get back to me. I tried many calls for days and still couldn’t talked to the hotel customers service. Very bad service . The hotel very lousy The room smells bad, everything looks old. I will never go back to this hotel again.
Séjour de 1 nuit en mai 2024
Réponse de Carlos, GM le 21 mai 2024
Thank you for your review, it looks like the additional charge was for smoking in the room. We are a 100% non smoking hotel.

6/10 Satisfaisant

Diana

Voyage en groupe
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The toilet was so low. Hard to get in and out of shower. Only one shower head worked. The breakfast was a half hour late. Only hard-boiled eggs and sausage. Waffles, bagels, and cereal. Charged $29.05 at the end of the stay without telling us. Tried to call and waited for 10 minutes the first time. Called a few times after that and would not answer. The nest time was a 20 minute wait.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

carlos

Voyage en famille
Les points forts : Personnel et service
AC Was hot, only one employee in breakfast area, food not ready , no coffee for 30 minutes , 5/17/24 decided just to eat breakfast in restaurant across street on commerce
Séjour de 3 nuits en mai 2024
Réponse de Carlos, GM le 21 mai 2024
Thank you for your review, we are sorry to hear of the issues you had during your stay with us. We will talk with our staff about your issues.

10/10 Excellent

Irma M.

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liked that it was walking distance from Canal Street and French Quarter. Yet far enough from the craziness.
Séjour de 4 nuits en mai 2024
Réponse de Carlos, GM le 21 mai 2024
Thank you for the kind review and we are glad you enjoyed the location; we also love that we are close but still away enough to relax.

2/10 Horrible

Veniese

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My experience at this hotel was the absolute worse in all my years of travel. The bed linen was dirty but was disguised and upon discovering the dirty and filthy linen and speaking to a front desk clerk who contacted housekeeping manager to speak with me upon my request. Who later turned out to be the front desk manager, gave me an attitude and no remorse or an apology but instead I got sarcasm when I decided to check out before my stay was over. I would NEVER go back there even if they tore it down and rebuild it.
Séjour de 3 nuits en mai 2024
Réponse de Carlos, GM le 21 mai 2024
Thank you for your review, we are very sorry to hear about the issues you had during your stay with us. I will speak with both my Manager and Staff about the importance of customer service.

4/10 Médiocre

Ottmar

Voyage en groupe
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Service und Ausstattung schlecht. Kein Zimmerservice, Volle Mülleimer , keine frischen Handtücher nach 3 Tagen, Klimaanlage funktioniert nicht richtig. Abwasser kommt aus Waschbecken! X 2 Zimmer !!! Nicht zu empfehlen.
Séjour de 3 nuits en mai 2024
Réponse de Carlos, GM le 21 mai 2024
Thank you for your review, we are sorry to hear you didn't enjoy your stay, we let all guest know at check-in that we don't provide daily housekeeping and it must be requested.

2/10 Horrible

Denisha

Voyage en famille
Les points faibles : Équipements
This place is very unsafe while on vacation with 5 more young ladies a was in our room 4:00 trying to rob us and the staff did absolutely nothing
Séjour de 3 nuits en mai 2024
Réponse de Carlos, GM le 21 mai 2024
Thank you for your review, we are sorry to hear about the issues you had. We encourage all of our guest to ensure their doors are closed so someone wont walk into the room like the gentlemen did to you with not having the door closed. Our guest safety is the most important thing to us and we strive to provide that.

4/10 Médiocre

JESSICA

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Personnel et service
Me and my family drove 9 hours and paid for valet parking. It was time for the event and we requested our vehicle at 7pm and an hour later after missing the event the staff let us know that they had our vehicle at another hotel. My sister was being celebrated for her graduating. I had to uber my other family members.There was no apology. I spoke with the manager the next day and he asked me to write me information down and still has yet to call me. He didnt seem concerned at all. I wouldn't recommend this hotel at all.
Séjour de 2 nuits en mai 2024
Réponse de Carlos, GM le 13 mai 2024
Thank you for your review, i will get with our parking company about the situation. I apologize for the issues you had.

2/10 Horrible

Gregory

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel charged me and Expedia charged me still fighting with my credit card company to get back my money
Séjour de 5 nuits en mai 2024
Réponse de Carlos, GM le 13 mai 2024
Thank you for your review, i see that we went in and refunded your card back on 5/6/24. Please call the hotel if you haven't received it yet.

10/10 Excellent

Ida

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved everything about the hotel. It was quiet and comfortable. The staff was everything, the Breakfast was good. What I didnt like was that the toilet seat was too low, Other than that, it's a excellent hotel. I will return again!!
Séjour de 4 nuits en mai 2024
Réponse de Carlos, GM le 13 mai 2024
Thank you for your review, we are glad you enjoyed your stay with us and hope to see you again soon.

8/10 Bien

Thomas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was near to Bourbon Street and also to the Riverwalk. Outside the Hotel it is a little bit run down. The rooms are quite clean and the beds are comfortable. The service was always frindly. You get an 10$ Kredit for the bar. The Parking is quite near, but it costs 30$ on top per night. There was an mistake with our bill and we wait for our money since May 1st.
Séjour de 3 nuits en avril 2024
Réponse de carlos, gm le 8 mai 2024
Thank you for your review, Im sorry to hear that you had an issue with your bill, i will look into why you haven been refunded yet.

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great Staff and location. The Concierge was the best!
Séjour de 5 nuits en mai 2024
Réponse de Carlos, GM le 9 mai 2024
Thank you for your review, we are glad you enjoyed your stay with us and hope to see you again soon.

8/10 Bien

Nelly

Great
Séjour de 6 nuits en mai 2024
Réponse de Darvonn le 7 mai 2024
We appreciate your business and than you for making Laquinta Inn & Suites your choice.

8/10 Bien

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Most anywhere in NOLA you are close to great food. Side streets are always a bit shady, but I never felt unsafe.
Séjour de 4 nuits en mai 2024
Réponse de carlos, gm le 8 mai 2024
Thank you for the review, we are glad you enjoyed your stay with us and hope to see you again soon.

8/10 Bien

Ian

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et équipements
The staff was amazing. The area is just, you’ll know when you get there. It’s the same all over that city. Our stay was very quick but quiet. The parking garage is something else, try to self park at least once so you get what I’m saying.
Séjour de 1 nuit en avril 2024
Réponse de Darvonn le 7 mai 2024
Thank you for your honest feedback and hope you consider making Laquinta your choice in the near future.

6/10 Satisfaisant

Patrick, Austin

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Overall stay was good. Staff was nice and helpful day fo checkin. However, the after has not gone so great. I left my shaving bag in the room and didn't realize it until I got home. I have called twice and so far have not gotten any help in finding out iff the bag has been found or if they can send it to me. After service has been lacking.
Séjour de 2 nuits en mai 2024
Réponse de Carlos, GM le 9 mai 2024
Thank you for your review, we are sorry to hear that you had issues during your stay with us. I will speak with my staff about the issues to ensure that we are providing the best service.

4/10 Médiocre

Norma

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
Staff charged our stay double on each a room besides they charged additional $400.00 because they said the electronic smoke detector registered smoke when never in my live have smoke. That was more than an insult. They did not refund me $400.00 even we can proof that we do not smoke. They even admited that room did not smell smoke Unbeleveable dishonest change and insult.
Séjour de 1 nuit en avril 2024
Réponse de Carlos, GM le 9 mai 2024
Thank you for your review, im sorry to hear about the issues with the overpayment and i fixed that right away, however our sensors are very accurate and you were charged based off of someone in your party smoking.

4/10 Médiocre

William

Voyage en famille
Les points faibles : Propreté
There was a leak in the shower faucet that ran out under the tub and under the bathroom floor and carpet. Very likely there is mold under the carpet as this leak has been going on for some time. The floor, drywall and baseboard were all swollen. We pointed this out to the maintenance staff but it was never fixed. The toilet was so small and low that I could not sit it on it. I had to use the public toilet in the lobby when I needed to go. Also there wasn't a lounge type chair in the room nor was there a hair dryer. There was only two coffee filters and one small tube of shampoo for our 4 night stay. We asked for both of these items and it took two days to get them. The staff was courteous, but resolution of issues was slow or non-existent.
Séjour de 4 nuits en avril 2024
Réponse de Darvonn le 4 mai 2024
We are extremely sadden that you had such a unfortunate experience at our property. Rest assured that we are making the necessary adjustments to improve each individual guest experience at our property in the near future. Thank you for your feedback and hope you consider making Laquinta your choice to make it right in the near future.

2/10 Horrible

Kristel

Les points faibles : Personnel et service
The desk clerk was not helpful at all when I called asking for directions even after telling her that my map was inaccurate. A lady’s room was broken into, her clothes were scattered, her medication was stolen and the desk clerk was rude to her and told her there was nothing she could do about it and to just call the police. I did not feel safe at all being there.
Séjour de 2 nuits en avril 2024
Réponse de Carlos Harrison, GM le 2 mai 2024
Thank you for your review, im sorry to hear about you having issues with the front desk and directions.

2/10 Horrible

Genieve

Voyage en famille
Les points forts : Équipements
Les points faibles : Personnel et service
I was overcharged quite a bit. Make sure to check your bill!
Séjour de 2 nuits en avril 2024
Réponse de Carlos Harrison, GM le 2 mai 2024
Thank you for your review, while looking at your receipt i see that you were charged for the parking and the destination fees. I see the other charge were refunded.

10/10 Excellent

Leo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Its Outstanding!
Séjour de 1 nuit en avril 2024
Réponse de Carlos Harrison, GM le 2 mai 2024
Thank you for your review, we are glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Alodia

Séjour de 1 nuit en mars 2024
Réponse de Carlos, GM le 21 mai 2024
Thank you for the 5 star review, we are glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Kathy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Carlos, GM le 1 mai 2024
Thank you for the 5 star review, we are glad you enjoyed your stay and look forward to seeing you again soon.

8/10 Bien

Victor

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en avril 2024
Réponse de Carlos, GM le 1 mai 2024
Thank you for your review, we are glad you enjoyed your stay and hope to see you again soon

2/10 Horrible

ian

Séjour de 1 nuit en avril 2024
Réponse de Carlos, GM le 21 mai 2024
Thank you for the review, it looks like we missed the mark during your stay. I will share your review with my staff to better improve our service.

4/10 Médiocre

Chad

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bathroom floor was very dirty. Alarm was set at 6:30?? Staff is confused at best….
Séjour de 1 nuit en avril 2024
Réponse de Carlos, GM le 1 mai 2024
Thank you for your review, sorry to see that you had issues during your stay. We will share your concerns with the staff to ensure we are providing the best service to our guest.

6/10 Satisfaisant

Garrett

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service
Hotel itself is fine, the staff is fine. However I was double charged and getting a refund on one purchase seems to be looking very grim. The customer service for Wyndham/La Quinta pretty much laughs at you.
Séjour de 3 nuits en avril 2024
Réponse de Carlos, GM le 1 mai 2024
Thank you for your review, sorry to see that you had issues during your stay. We will share your concerns with the staff to ensure we are providing the best service to our guest.

10/10 Excellent

Monica

Séjour de 3 nuits en avril 2024
Réponse de Carlos, GM le 13 mai 2024
Thank you for your review, we hope you enjoyed your stay and we look forward to seeing you again soon.

4/10 Médiocre

Sara, Huntington Beach

Voyage en groupe, Voyage d’affaires
Dumpy - if all you’re looking for is a clean bed, then maybe this place is for you. However, the room was somewhat clean, the bathroom outlet didn’t work, there were broken hangers, and we had to ask six times for a hair dryer.
Séjour de 4 nuits en avril 2024
Réponse de Carlos GM le 22 avr. 2024
Thank you for your review, sorry to hear that you didnt enjoy your stay, i will share your concerns with my staff to ensure we are providing the best service.

2/10 Horrible

John

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Smoking fee's when we did not smoke in the hotel. "Destination" and other bs fee's. Valet parking that did nearly 2k in damages to a new truck. They also took an hour or more to retrieve a vehicle one block away. Beware LaQuinta/ Windsor Hotels
Séjour de 3 nuits en avril 2024
Réponse de Carlos GM le 22 avr. 2024
Thank you for your review, we charged you a smoking fee because you smoked in the room, i will gladly send you a copy of the report showing you smoked and how long if you would like it. Also you never reported any damage of your vehicle to us or the parking company as i have spoken with them. If in fact your truck was damaged please send us the photos and we will file the claim for you as they have insurance for any incident caused by valet.

8/10 Bien

paul

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location and price
Séjour de 5 nuits en avril 2024
Réponse de Carlos, GM le 20 avr. 2024
Thank you for the review, we are glad you enjoyed your stay with us and look forward to seeing you again in the future.

10/10 Excellent

Nokeysh

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were very friendly and helpful made my stay very pleasant that’s why I used this hotel again because the service was good when I stayed previously
Séjour de 2 nuits en avril 2024
Réponse de Carlos, GM le 20 avr. 2024
Thank you for the 5 star review, we are glad that you continue to stay with us and enjoy your stays. We strive to provide the best service and enjoy hearing when that happens. We look forward to seeing you again soon.

2/10 Horrible

Lidia

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Carlos, GM le 20 avr. 2024
Thank you for your review, it looks like we didnt meet your needs during your stay. Im sorry for that and will ensure my staff is providing the best service we can.

2/10 Horrible

Soraya

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel is a bit run down, breakfast not good, alarms went off in the middle of the night with no staff explanation, tunes not that clean, a/c very loud Location is good
Séjour de 3 nuits en avril 2024
Réponse de Josie, AGM le 17 avr. 2024
I'm saddened to hear your stay was not well. Please be assured your feedback is important to us. Thank you for your survey.

4/10 Médiocre

Hope

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Josie, AGM le 17 avr. 2024
Thank you for your survey.

6/10 Satisfaisant

Natalie

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
There was a major delay with valet. I waited an hour. The room was clean. The breakfast was ok.
Séjour de 2 nuits en avril 2024
Réponse de Josie, AGM le 17 avr. 2024
I'm saddened to hear your stay was not well. Please be assured your feedback is important to us. Thank you for your survey.

8/10 Bien

Nya

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient and accessible to downtown.
Séjour de 2 nuits en avril 2024
Réponse de Josie, AGM le 17 avr. 2024
I'm pleased to hear you stay was wonderful.Thank you for your survey.

8/10 Bien

Katherine

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Josie, AGM le 17 avr. 2024
Thank you for your survey.,

8/10 Bien

Tamara

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Muy bonito hotel solo que el personal no es amable
Séjour de 2 nuits en avril 2024
Réponse de Josie, AGM le 13 avr. 2024
I'm pleased your stay was wonderful.Thank you for your survey

8/10 Bien

Janice

Voyage en famille, Voyage d’affaires
Les points forts : Propreté et personnel et service
At check out laQuinta texted me for checkout. It asked if we wanted a late check out. We chose 3 since our flight was later in the day. I never recieved comformation of the extension. We i called down to the desk they asked me to bring the message woth me. When i got down to the desk, they stated they did not honor the Laquinta App and said we had to be our by 12. This was 1048 after talking at the desk. I ran back up stairs and told my Mom we need to get in tge shower and pack, we only have 130 hours left before we have to leave or tgey will charge us for a full day. This is the same app i booked tge room through.
Séjour de 5 nuits en avril 2024
Réponse de Josie, AGM le 13 avr. 2024
I'm pleased your stay was wonderful.Thank you for your survey