Coin salon dans le hall

Avis sur International House Hotel

4 out of 5
International House Hotel
221 Camp St, New Orleans, LA

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 586 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 235 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 98 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 45 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 39 avis sur 1003." "

9,0/10

Propreté

9,2/10

Personnel et service

7,8/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Marlise

Séjour de 2 nuits en octobre 2023
Réponse de Chris le 11 oct. 2023
Thank you for taking the time to leave us a perfect review, we are pleased to know that you enjoyed your stay with us.

10/10 Excellent

Guillaume

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2023
Réponse de Chris le 27 janv. 2023
Thank you for taking the time to leave a positive review. We do appreciate it, and are pleased to know that you enjoyed your stay with us.

6/10 Satisfaisant

Jean-Marie

Séjour de 1 nuit en mars 2022
Réponse de Reginald le 31 mars 2022
Thanks for the feedback!

10/10 Excellent

Voyageur vérifié

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chambre spacieuse, salle de bain très propre. Très accueillant le bar avec les bougies d'ambiance.
Séjour de 1 nuit en novembre 2019

10/10 Excellent

david c

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room and bed very comfortable with incredible views of the chaos below.
Séjour de 3 nuits en mai 2024
Réponse de Chris le 20 mai 2024
Thank you so much for your wonderful review! We're thrilled to hear that you had such a fantastic experience with us. Our team works hard to ensure that every aspect of your stay, from our accommodations to our dining options, exceeds your expectations. We look forward to welcoming you back again soon for another exceptional stay!

10/10 Excellent

Darryl

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is amazing!!!! The art, friendly staff, and bar is incredible!!! Thank you all for the most wonderful experience!
Séjour de 3 nuits en mai 2024
Réponse de Chris le 16 mai 2024
Thank you so much for your glowing review! We're thrilled to hear that you had an amazing experience at our hotel. Our team takes great pride in providing exceptional service, and it's wonderful to know that you felt welcomed and well taken care of during your stay. We're delighted that you enjoyed our art collection, friendly staff, and bar offerings. It was our pleasure to ensure you had a memorable experience, and we look forward to welcoming you back again soon!

8/10 Bien

Ledoux

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There were a lot of early street niose
Séjour de 3 nuits en mai 2024
Réponse de Chris le 12 mai 2024
Thank you for taking the time to share your feedback with us. We appreciate your valuable input as it helps us improve the experience for all our guests. We apologize for any inconvenience you experienced due to street noise during your stay. Ensuring a peaceful and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard. Please know that we take your feedback seriously, and we will take the necessary steps to address the issue of street noise to enhance the quality of our guests' experience.We hope that despite this issue, you were able to enjoy your time with us and that you will consider staying with us again in the future. Should you choose to return, please do not hesitate to reach out to our team, and we will do our utmost to ensure a more enjoyable stay for you.

8/10 Bien

Liesl

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We've stayed here four or five times now and I think it could use a bit of a re-fresh: new carpeting, new mattresses and more places to plug in electronics, etc.. It was quiet which was great, as we were not out late. It's in a great location, with good walk-ability and has a really nice hotel bar.
Séjour de 4 nuits en mai 2024
Réponse de Chris le 12 mai 2024
Thank you for sharing your feedback with us. We appreciate your loyalty as a returning guest and your insightful suggestions for improvements. We'll definitely take your comments into consideration as we strive to enhance our guests' experience. It's wonderful to hear that you enjoyed the quiet atmosphere and the convenient location of our hotel. We look forward to welcoming you back in the future, hopefully with some of the updates you've suggested in place. If there's anything else you'd like to share or if you have any further suggestions, please don't hesitate to let us know.

10/10 Excellent

Linda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Parking prices were high. Room was nice, bar staff was nice. The owner of the hotel was on site and was very nice. We love staying here.
Séjour de 3 nuits en février 2024
Réponse de Chris le 10 mai 2024
Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your stay with us and found our room and bar staff to be accommodating. We apologize for any inconvenience regarding the parking prices but are glad to know that it didn't overshadow your positive experience. It's always a pleasure having you as our guest, and we look forward to welcoming you back again soon!

4/10 Médiocre

Milène

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
Service au comptoir du hall est terrible Tres mauvais services a la clientèle. Ils charges des frais cachés
Séjour de 2 nuits en mai 2024
Réponse de Chris le 9 mai 2024
We're truly sorry to hear about your disappointing experience at the lobby counter. Providing excellent customer service is our top priority, and it's disheartening to learn that we fell short of your expectations. We apologize for any inconvenience caused by hidden fees; transparency is essential to us, and we'll investigate this matter further to ensure clarity in our pricing. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to regain your trust on your next visit

10/10 Excellent

Candice

Séjour de 2 nuits en avril 2024
Réponse de Chris le 23 mai 2024
Thank you so much for your wonderful review! We're thrilled to hear that you had such a fantastic experience with us. Our team works hard to ensure that every aspect of your stay, from our accommodations to our dining options, exceeds your expectations. We look forward to welcoming you back again soon for another exceptional stay!

8/10 Bien

Travis

Séjour de 1 nuit en avril 2024
Réponse de Chris le 23 mai 2024
Thank you so much for your wonderful review! We're thrilled to hear that you had such a fantastic experience with us. Our team works hard to ensure that every aspect of your stay, from our accommodations to our dining options, exceeds your expectations. We look forward to welcoming you back again soon for another exceptional stay!

6/10 Satisfaisant

Sarah

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
How warm and helpful the front desk staff were was very mixed the first people who checked us in were warm and kind but one woman was very short and cold. We asked about taking the bikes out on different days. Multiple co-workers told us it should not be a problem as they were almost always available and were getting ready to help us get them when she either cut them off or told us without looking up from her screen that they were gone for the day. Perhaps this was true, but how she went about it gave the distinct impression that she just did not want to deal with getting them out - whereas her co-workers had indicated that it was an option separately on both days.
Séjour de 3 nuits en avril 2024
Réponse de Chris le 4 mai 2024
We sincerely apologize for the mixed experience you encountered with our front desk staff during your stay. While we're glad to hear that some of our team members provided warm and kind service, we deeply regret that you encountered a different attitude from one of our staff members. Your feedback regarding the interaction with the front desk staff member is concerning, and we will address this internally to ensure that all guests receive consistent and helpful service. We understand your disappointment with the conflicting information about the availability of the bikes, and we apologize for any inconvenience caused by the miscommunication. Rest assured, we will reinforce our procedures to ensure accurate and helpful information is provided to guests at all times. Please accept our sincerest apologies for falling short of your expectations, and we appreciate your valuable feedback as it helps us improve our service delivery. We hope to have the opportunity to welcome you back in the future for a much-improved experience.

10/10 Excellent

Laura

Séjour de 3 nuits en avril 2024
Réponse de Chris le 18 mai 2024
Thank you so much for your wonderful review! We're thrilled to hear that you had such a fantastic experience with us. Our team works hard to ensure that every aspect of your stay, from our accommodations to our dining options, exceeds your expectations. We look forward to welcoming you back again soon for another exceptional stay!

10/10 Excellent

Terry

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Feel safe walking to most locations. Seven blocks to Jackson Square.
Séjour de 1 nuit en avril 2024
Réponse de Chris le 27 avr. 2024
We're thrilled to hear that you felt safe during your stay and found our location convenient for exploring! Being within walking distance of Jackson Square definitely adds to the charm of our area. Thank you for sharing your experience, and we look forward to welcoming you back on your next visit!

10/10 Excellent

Megan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Chris le 18 mai 2024
Thank you so much for your wonderful review! We're thrilled to hear that you had such a fantastic experience with us. Our team works hard to ensure that every aspect of your stay, from our accommodations to our dining options, exceeds your expectations. We look forward to welcoming you back again soon for another exceptional stay!

8/10 Bien

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Chris le 22 avr. 2024
Thank you so much for your wonderful review! We're thrilled to hear that you had such a fantastic experience with us. Our team works hard to ensure that every aspect of your stay, from our accommodations to our dining options, exceeds your expectations. We look forward to welcoming you back again soon for another exceptional stay!

10/10 Excellent

Aleaha

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel was very conveniently located. We stayed in the Panoramic Room with a City View. It was great although I wish they had a microwave in the room. Otherwise the stay was amazing.
Séjour de 3 nuits en avril 2024
Réponse de Chris le 16 avr. 2024
Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed the convenience of our location and that you had a great experience in our Panoramic Room with a City View. Your feedback regarding the microwave is duly noted, and we'll definitely consider it for future improvements. We hope to welcome you back for another amazing stay soon!

10/10 Excellent

Alan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location and a nice quaint property.
Séjour de 3 nuits en février 2024
Réponse de Chris le 5 avr. 2024
Thank you so much for your positive feedback! We're delighted to hear that you enjoyed our property's location and ambiance. Providing a pleasant and memorable experience for our guests is our top priority, and we're thrilled that we could meet your expectations. We hope to have the pleasure of welcoming you back again soon for another wonderful stay!

10/10 Excellent

Traci

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel within walking distance to Canal and Bourbon Street
Séjour de 2 nuits en mars 2024
Réponse de Chris le 5 avr. 2024
Thank you so much for your positive feedback! We're delighted to hear that you enjoyed our property's location and ambiance. Providing a pleasant and memorable experience for our guests is our top priority, and we're thrilled that we could meet your expectations. We hope to have the pleasure of welcoming you back again soon for another wonderful stay!

8/10 Bien

Taraneh, scottsdale

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
the pictures showed much better than the actual place!!! no proper outlets either and there was no USB connection in any room! front desk was too upset to answer multiple questions!
Séjour de 4 nuits en février 2024
Réponse de Chris le 5 avr. 2024
We sincerely apologize for falling short of your expectations during your recent stay. Your feedback is invaluable to us, and we are genuinely sorry that the actual experience did not align with the representations in the pictures. We understand the importance of modern amenities like USB connections and adequate outlets, and we regret any inconvenience caused by their absence. Additionally, we are disappointed to hear about your experience with our front desk staff; please rest assured that we will address this matter promptly to ensure better service in the future. We appreciate your feedback and hope for the opportunity to restore your confidence in us during any future visits.

10/10 Excellent

Narine

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Literally one of the best hotels. And the restaurant downstairs is A1. Will stay here more often
Séjour de 2 nuits en mars 2024
Réponse de Chris le 1 avr. 2024
Thank you so much for your wonderful review! We're thrilled to hear that you had such a fantastic experience with us. Our team works hard to ensure that every aspect of your stay, from our accommodations to our dining options, exceeds your expectations. We look forward to welcoming you back again soon for another exceptional stay!

10/10 Excellent

Vincent

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location and the interior decor is incredible
Séjour de 2 nuits en mars 2024
Réponse de Chris le 1 avr. 2024
We're delighted to hear that you enjoyed our prime location and found our interior decor to your liking! Our team takes great pride in curating a welcoming and visually appealing atmosphere for our guests. We hope you had a memorable stay with us and look forward to welcoming you back soon for another wonderful experience!

10/10 Excellent

Jeffrey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Chris le 28 mars 2024
Thank you for your review! We appreciate your feedback and hope to welcome you back again soon.

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice lobby and bar downstairs. The rooms are very nice for the price. This hotel is convenient to many close restaurants.
Séjour de 1 nuit en mars 2024
Réponse de Chris le 26 mars 2024
Thank you for your kind review! We're thrilled to hear that you enjoyed our lobby and bar amenities, as well as found our rooms to be of great value. We strive to provide comfortable accommodations at an affordable price. It's fantastic to know that our location near various restaurants added to your overall convenience. We hope to welcome you back for another pleasant stay in the future!

2/10 Horrible

Marshall, NYC

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Chris le 15 avr. 2024
We are sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we would like to understand more about what went wrong during your stay. Please feel free to contact us directly so that we can address your concerns and work towards making things right. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your perception of our hotel in the future.

10/10 Excellent

Edward, New Orleans

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great small hotel. Centrally located and fair rates. Great staff.
Séjour de 1 nuit en mars 2024
Réponse de Chris le 25 mars 2024
Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed your stay at our hotel and found our location convenient and our rates fair. Our team takes great pride in providing exceptional service to our guests, and it's wonderful to hear that you found our staff to be great. We strive to create a welcoming and comfortable atmosphere for all our guests, and your kind words serve as encouragement for us to continue our efforts. Should your travels bring you back to the area, we would be delighted to welcome you back for another great stay. Thank you for choosing our hotel, and we look forward to serving you again in the future!

6/10 Satisfaisant

Mayssa

Voyage en groupe, Voyage en couple
Les points forts : Propreté et personnel et service
Well located, and reception area is funky and nice. Rooms are clean but need renovation. Older bathrooms and walks could use a fresh coat of paint. Reception staff friendly and courteous. Bartender has major attitude.
Séjour de 4 nuits en mars 2024
Réponse de Chris le 25 mars 2024
Thank you for taking the time to share your feedback with us. We're pleased to hear that you appreciated our convenient location and the welcoming ambiance of our reception area. We apologize for any inconvenience caused by the condition of the rooms. Your comments regarding the need for renovation and improvements to the bathrooms and walls are duly noted. Rest assured, we continuously strive to enhance the quality of our accommodations to provide a comfortable and enjoyable stay for all our guests. Your feedback will be shared with our management team for further consideration and action. It's disappointing to learn that you encountered challenges with the bartender's attitude. Providing excellent service with a positive attitude is paramount to us, and we sincerely apologize for any lapse in hospitality you experienced. We will address this matter internally to ensure that all members of our team uphold the high standards of customer service that we pride ourselves on. We appreciate your candid feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience. Thank you for choosing to stay with us.

4/10 Médiocre

Shawn

Voyage en groupe, Voyage en couple
Les points forts : Propreté
Les points faibles : Équipements
What I didn’t like was the price for what I expected vs what I got. Advertised a spa for couples massage which was solely the reason I booked there for my girlfriend and my birthday. The room was small was tripping over luggage. Bathroom bigger than sleeping area. Tv didn’t work remote was old and worn out. Staff was excellent though very friendly and the short im terrible with names but she was very friendly and helpful and personable easy to talk to and gave good recommendations where to eat what to do
Séjour de 3 nuits en mars 2024
Réponse de Chris le 25 mars 2024
We appreciate your feedback and are sincerely sorry to hear about the aspects of your experience that did not meet your expectations. Your concerns regarding the size of the room, the functionality of amenities such as the TV, and the discrepancy between expectations and reality are duly noted. We understand how important it is to have a relaxing experience, especially when celebrating special occasions like birthdays. It's disappointing to learn that the spa service you anticipated was not as advertised. Rest assured, we will investigate this matter further to ensure our offerings align with the expectations we set. However, we're delighted to hear that our staff made a positive impression on you. Providing excellent service and being accommodating to our guests' needs is our utmost priority. We will pass on your compliments to the team member you mentioned, as recognition of their efforts to enhance your stay. Your feedback is invaluable to us as we continuously strive to improve and enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable and seamless stay. Thank you for choosing us for your celebration, and we apologize for any inconvenience caused.

10/10 Excellent

Alexandra

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property and a perfect choice for our New Orleans adventure
Séjour de 2 nuits en mars 2024
Réponse de Chris le 23 mars 2024
We're thrilled to hear that you found our property beautiful and that it perfectly complemented your New Orleans adventure! Providing a memorable experience for our guests is always our top priority, and we're delighted that we could contribute to your enjoyable stay in the city. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another wonderful visit in the future!

8/10 Bien

Clarence

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 3 nuits en mars 2024
Réponse de Chris le 23 mars 2024
We're thrilled to hear that you found our property beautiful and that it perfectly complemented your New Orleans adventure! Providing a memorable experience for our guests is always our top priority, and we're delighted that we could contribute to your enjoyable stay in the city. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another wonderful visit in the future!

10/10 Excellent

Elaine

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything on the listing matched my expectations and more. I especially like the tour credits and drink tokens offered during my stay there.
Séjour de 3 nuits en mars 2024
Réponse de Chris le 20 mars 2024
Thank you so much for your wonderful review! We're thrilled to hear that everything met and exceeded your expectations during your stay with us. Providing tour credits and drink tokens is just one of the ways we strive to make our guests' experiences exceptional. We hope you had a fantastic time exploring and enjoying your drinks, and we can't wait to welcome you back for another memorable stay in the future!

10/10 Excellent

Tsukasa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024
Réponse de Chris le 20 mars 2024
We are pleased to hear that you found our staff to be very friendly and accommodating. Providing excellent service to our guests is a top priority for us. Thank you for your kind feedback!

10/10 Excellent

Laurie, College Station

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I always feel at home at International House. The lobby and bar is quaint and beautiful. I love that I can go downstairs in the morning in my PJ’s for the morning coffee service. The staff is always so friendly.
Séjour de 3 nuits en mars 2024
Réponse de Chris le 16 mars 2024
We are delighted to hear that you always feel at home at International House! It's wonderful to know that you appreciate our quaint and beautiful lobby and bar. We're thrilled that you enjoy the convenience of the morning coffee service in your PJ's and that our staff's friendliness adds to your experience. Thank you for your kind words and for choosing to stay with us

10/10 Excellent

Ryan

Séjour de 1 nuit en mars 2024
Réponse de Chris le 5 avr. 2024
Thank you so much for your positive feedback! We're delighted to hear that you enjoyed our property's location and ambiance. Providing a pleasant and memorable experience for our guests is our top priority, and we're thrilled that we could meet your expectations. We hope to have the pleasure of welcoming you back again soon for another wonderful stay!

10/10 Excellent

tony

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staffs are very friendly and accommodating.
Séjour de 2 nuits en mars 2024
Réponse de Chris le 16 mars 2024
We are pleased to hear that you found our staff to be very friendly and accommodating. Providing excellent service to our guests is a top priority for us. Thank you for your kind feedback!

8/10 Bien

Rudy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Overall, my experience was great. I do wish the bedsheet that separates you from the mattress was tucked underneath and there was a chair in the room. Also, be aware, valet is $42.00 plus tax, not $40.00 like they told me, and they charge $17.70 a night for amenities, which is not included in the booking price.
Séjour de 1 nuit en février 2024
Réponse de Chris le 12 mars 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a great overall experience during your stay. We appreciate your suggestions regarding the bedsheets and the addition of a chair in the room; your comments will be shared with our team for consideration. Regarding the discrepancy in pricing for valet and amenities, we apologize for any confusion or inconvenience this may have caused. We'll ensure that our team clarifies the accurate pricing information to guests in the future to avoid any misunderstandings. We value your feedback and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

2/10 Horrible

kenisha

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
A refund was process and is pending expedia refund after someone attempted to enter my room from the roof! A police report was filed and there s an open investigation into the hotel. My attorney will likely contact Expedia as well. Luckily I am not a hard sleeper, this person waited until they assumed my 8 year old son and I was sleeping. This charge with Expedia was also disputed with my bank!
Séjour de 2 nuits en mars 2024
Réponse de Chris le 7 mars 2024
Thank you for bringing this matter to our attention. We take the safety and security of our guests very seriously, and we sincerely apologize for any distress or inconvenience this incident may have caused you and your family. We understand that you have already spoken with our General Manager and that a refund has been processed. Please rest assured that we are cooperating fully with the authorities in their investigation of this matter. If there is anything else we can do to assist you during this time, please do not hesitate to reach out to us. Your safety and well-being are our top priorities.

10/10 Excellent

Christine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was able walk to where I needed to go
Séjour de 1 nuit en février 2024
Réponse de Chris le 7 mars 2024
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our convenient location made it easy for you to get to your destinations. We strive to provide our guests with a comfortable and convenient stay, and we're delighted that you found our location to be so convenient for your needs. We hope to have the pleasure of welcoming you back again soon for another excellent stay!

10/10 Excellent

Valarie

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy to book and check in and great location
Séjour de 1 nuit en février 2024
Réponse de Chris le 3 mars 2024
Thank you so much for your wonderful review! We're thrilled to hear that you found our booking process seamless and that your check-in experience was smooth. Our team takes great pride in providing excellent service to our guests. We're delighted that our location worked well for you, too! We hope to have the pleasure of welcoming you back for another fantastic stay in the future.

2/10 Horrible

Anna

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Dirty
Séjour de 2 nuits en février 2024
Réponse de Chris le 29 févr. 2024
Thank you for taking the time to share your feedback with us. We are deeply sorry to hear about your experience and the cleanliness issues you encountered during your stay. Please know that providing a clean and comfortable environment for our guests is of utmost importance to us, and we sincerely apologize for falling short of your expectations in this regard. We take your feedback seriously and will address this matter with our housekeeping team to ensure that such issues are promptly rectified and do not recur in the future.We understand the impact that cleanliness has on the overall guest experience, and we regret any inconvenience or discomfort this may have caused you. If there are any specific details you would like to share with us regarding the cleanliness issues you encountered, please feel free to reach out to us directly so that we can address them accordingly. Once again, please accept our sincerest apologies for the shortcomings you experienced. We appreciate your feedback as it helps us to continually improve and provide better experiences for our guests.

10/10 Excellent

Kimberly R

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
First time in New Orleans we had a great experience beautiful hotel. Would stay again
Séjour de 1 nuit en janvier 2024
Réponse de Chris le 27 févr. 2024
Thank you so much for your glowing review! We're thrilled to hear that you had a fantastic first-time experience in New Orleans and that our hotel contributed to making it memorable. It's wonderful to know that you found our hotel beautiful and that you would choose to stay with us again in the future. We truly appreciate your kind words and your recommendation. We hope to have the pleasure of welcoming you back for another great stay at our hotel whenever your travels bring you to New Orleans again!

10/10 Excellent

Rosine

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great for short term stay
Great stay. What we like: Banksy wall Cool artwork deco for Mardi Gras Location—walking distance to FQ Spacious and quiet rooms Water and coffee in lobby Free water bottles in room Cool bar vibe—Abigail, the bartender, is brilliant! She is so passionate about NOLA. We learned so much from her. Friendly staff—Roman is super nice Late check out Negative: Some rooms have no windows Carpet had weird sticky film on it.
Séjour de 1 nuit en février 2024
Réponse de Chris le 27 févr. 2024
Thank you so much for taking the time to share your wonderful feedback with us! We are delighted to hear that you had a great stay at our hotel and that you enjoyed so many aspects of your experience. It's fantastic to know that you appreciated the Banksy wall, our unique artwork deco for Mardi Gras, and the convenient location within walking distance to the French Quarter. We're thrilled that you found your room to be spacious and quiet, and that you enjoyed the complimentary water and coffee in the lobby as well as the free water bottles in your room. We're especially glad to hear that you enjoyed the cool bar vibe and that Abigail, our bartender, made such a positive impression on you! We're proud to have passionate staff members like her who love sharing their knowledge and enthusiasm for New Orleans with our guests. Your kind words about our friendly staff, including Roman, are greatly appreciated. We'll be sure to pass along your compliments to them! We're sorry to hear about the issue with some rooms lacking windows and the carpet having a weird sticky film. Please know that we take your feedback seriously, and we will address these concerns promptly to ensure that all of our guests have a comfortable and enjoyable stay. Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back to our hotel in the future!

4/10 Médiocre

Tia

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Chris le 23 févr. 2024
Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience did not meet your expectations. We truly value your input and will use your comments to improve our services. If there are specific issues you'd like us to address or if you have any further feedback, please don't hesitate to contact us directly. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.

10/10 Excellent

Britnee

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great property. Great bar on site. Bartenders were friendly and made great drinks. Noise level from the outside was a little more than i would have liked but i think that's just NOLA in general
Séjour de 4 nuits en janvier 2024
Réponse de Chris le 22 févr. 2024
Thank you for your fantastic review! We're thrilled to hear that you enjoyed your stay at our property and that our on-site bar and friendly bartenders made your experience even better. We understand that noise levels in New Orleans can be higher than expected, but we're glad it didn't detract too much from your overall enjoyment. We hope to welcome you back again soon!

6/10 Satisfaisant

TURWANDA

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was nice, room was clean. They had no idea what I was talking about when I told them I was a gold rewards member. Never got our free tour. Thats one of the reasons I went with this hotel.
Séjour de 2 nuits en février 2024
Réponse de Chris le 19 févr. 2024
I appreciate your feedback and I'm glad to hear that you found the property nice and the room clean. I apologize for any confusion regarding your gold rewards membership and the free tour. I understand how important it was for you to receive that benefit, and I'm sorry for any disappointment this may have caused. We'll make sure to address this internally and ensure better communication moving forward. Thank you for bringing this to our attention.

8/10 Bien

Beverly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bed was comfortable. Room was a good size. Restaurant was always closed when we were in the hotel, but there is a good breakfast restaurant across the street. No vending machines available, so be sure to bring drinks and snacks with you.
Séjour de 3 nuits en février 2024
Réponse de Chris le 16 févr. 2024
Thank you for sharing your review with us. We're delighted to hear that you found the bed comfortable and the room spacious during your stay. We apologize for any inconvenience caused by the restaurant being closed during your visit, but we're glad to hear that you found an alternative breakfast option nearby. Additionally, we appreciate your feedback regarding the lack of vending machines, and we'll take this into consideration as we continue to improve our services. We hope to have the opportunity to welcome you back for another comfortable stay in the future

10/10 Excellent

Keylantra

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
International House has my heart. I absolutely loved every minute of my stay. Shout out to the wonderful staff!!!!! The Banksy gallery is a phenomenal must-see.
Séjour de 3 nuits en février 2024
Réponse de Chris le 15 févr. 2024
Thank you so much for your glowing review! We're thrilled to hear that you loved every minute of your stay at International House. Our staff works hard to ensure every guest has a memorable experience, so we're delighted to receive your shout-out! We're also glad you enjoyed the Banksy gallery; it's indeed a phenomenal must-see. We hope to have the pleasure of welcoming you back soon for another fantastic stay!

8/10 Bien

Erica

Les points forts : Propreté, personnel et service, équipements
Séjour de 4 nuits en février 2024
Réponse de Chris le 20 mars 2024
We are pleased to hear that you found our staff to be very friendly and accommodating. Providing excellent service to our guests is a top priority for us. Thank you for your kind feedback!

10/10 Excellent

Cheletia

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close proximity to parades.
Séjour de 3 nuits en février 2024
Réponse de Chris le 15 févr. 2024
Thank you for your perfect review! We're thrilled to hear that our location's close proximity to the Mardi Gras parades added to your enjoyment of your stay. We strive to provide convenience and memorable experiences for our guests, and we're delighted that we could contribute to your Mardi Gras experience. We look forward to hosting you again in the future!