Avis
8,6
Excellent
9,0/10
Propreté
9,2/10
Personnel et service
7,8/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
10 oct. 2023
Séjour de 2 nuits en octobre 2023
Réponse de Chris le 11 oct. 2023
Thank you for taking the time to leave us a perfect review, we are pleased to know that you enjoyed your stay with us.
10/10 Excellent
Guillaume
27 janv. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Guillaume
Séjour de 2 nuits en janvier 2023
Réponse de Chris le 27 janv. 2023
Thank you for taking the time to leave a positive review. We do appreciate it, and are pleased to know that you enjoyed your stay with us.
6/10 Satisfaisant
Jean-Marie
30 mars 2022
Jean-Marie
Séjour de 1 nuit en mars 2022
Réponse de Reginald le 31 mars 2022
Thanks for the feedback!
10/10 Excellent
Voyageur vérifié
Voyage en groupe, Voyage en couple
16 nov. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en novembre 2019
10/10 Excellent
david c
18 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
david c
Séjour de 3 nuits en mai 2024
Réponse de Chris le 20 mai 2024
Thank you so much for your wonderful review! We're thrilled to hear that you had such a fantastic experience with us. Our team works hard to ensure that every aspect of your stay, from our accommodations to our dining options, exceeds your expectations. We look forward to welcoming you back again soon for another exceptional stay!
10/10 Excellent
Darryl
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Darryl
Séjour de 3 nuits en mai 2024
Réponse de Chris le 16 mai 2024
Thank you so much for your glowing review! We're thrilled to hear that you had an amazing experience at our hotel. Our team takes great pride in providing exceptional service, and it's wonderful to know that you felt welcomed and well taken care of during your stay. We're delighted that you enjoyed our art collection, friendly staff, and bar offerings. It was our pleasure to ensure you had a memorable experience, and we look forward to welcoming you back again soon!
8/10 Bien
Ledoux
Voyage d’affaires
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ledoux
Séjour de 3 nuits en mai 2024
Réponse de Chris le 12 mai 2024
Thank you for taking the time to share your feedback with us. We appreciate your valuable input as it helps us improve the experience for all our guests. We apologize for any inconvenience you experienced due to street noise during your stay. Ensuring a peaceful and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard. Please know that we take your feedback seriously, and we will take the necessary steps to address the issue of street noise to enhance the quality of our guests' experience.We hope that despite this issue, you were able to enjoy your time with us and that you will consider staying with us again in the future. Should you choose to return, please do not hesitate to reach out to our team, and we will do our utmost to ensure a more enjoyable stay for you.
8/10 Bien
Liesl
Voyage en couple
11 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Liesl
Séjour de 4 nuits en mai 2024
Réponse de Chris le 12 mai 2024
Thank you for sharing your feedback with us. We appreciate your loyalty as a returning guest and your insightful suggestions for improvements. We'll definitely take your comments into consideration as we strive to enhance our guests' experience. It's wonderful to hear that you enjoyed the quiet atmosphere and the convenient location of our hotel. We look forward to welcoming you back in the future, hopefully with some of the updates you've suggested in place. If there's anything else you'd like to share or if you have any further suggestions, please don't hesitate to let us know.
10/10 Excellent
Linda
Voyage en famille
10 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Linda
Séjour de 3 nuits en février 2024
Réponse de Chris le 10 mai 2024
Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your stay with us and found our room and bar staff to be accommodating. We apologize for any inconvenience regarding the parking prices but are glad to know that it didn't overshadow your positive experience. It's always a pleasure having you as our guest, and we look forward to welcoming you back again soon!
4/10 Médiocre
Milène
Voyage en famille
9 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
Milène
Séjour de 2 nuits en mai 2024
Réponse de Chris le 9 mai 2024
We're truly sorry to hear about your disappointing experience at the lobby counter. Providing excellent customer service is our top priority, and it's disheartening to learn that we fell short of your expectations. We apologize for any inconvenience caused by hidden fees; transparency is essential to us, and we'll investigate this matter further to ensure clarity in our pricing. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to regain your trust on your next visit
10/10 Excellent
Candice
1 mai 2024
Candice
Séjour de 2 nuits en avril 2024
Réponse de Chris le 23 mai 2024
Thank you so much for your wonderful review! We're thrilled to hear that you had such a fantastic experience with us. Our team works hard to ensure that every aspect of your stay, from our accommodations to our dining options, exceeds your expectations. We look forward to welcoming you back again soon for another exceptional stay!
8/10 Bien
Travis
1 mai 2024
Travis
Séjour de 1 nuit en avril 2024
Réponse de Chris le 23 mai 2024
Thank you so much for your wonderful review! We're thrilled to hear that you had such a fantastic experience with us. Our team works hard to ensure that every aspect of your stay, from our accommodations to our dining options, exceeds your expectations. We look forward to welcoming you back again soon for another exceptional stay!
6/10 Satisfaisant
Sarah
Voyage en couple
29 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Sarah
Séjour de 3 nuits en avril 2024
Réponse de Chris le 4 mai 2024
We sincerely apologize for the mixed experience you encountered with our front desk staff during your stay. While we're glad to hear that some of our team members provided warm and kind service, we deeply regret that you encountered a different attitude from one of our staff members. Your feedback regarding the interaction with the front desk staff member is concerning, and we will address this internally to ensure that all guests receive consistent and helpful service. We understand your disappointment with the conflicting information about the availability of the bikes, and we apologize for any inconvenience caused by the miscommunication. Rest assured, we will reinforce our procedures to ensure accurate and helpful information is provided to guests at all times. Please accept our sincerest apologies for falling short of your expectations, and we appreciate your valuable feedback as it helps us improve our service delivery. We hope to have the opportunity to welcome you back in the future for a much-improved experience.
10/10 Excellent
Laura
27 avr. 2024
Laura
Séjour de 3 nuits en avril 2024
Réponse de Chris le 18 mai 2024
Thank you so much for your wonderful review! We're thrilled to hear that you had such a fantastic experience with us. Our team works hard to ensure that every aspect of your stay, from our accommodations to our dining options, exceeds your expectations. We look forward to welcoming you back again soon for another exceptional stay!
10/10 Excellent
Terry
Voyage d’affaires, Voyage en couple
27 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Terry
Séjour de 1 nuit en avril 2024
Réponse de Chris le 27 avr. 2024
We're thrilled to hear that you felt safe during your stay and found our location convenient for exploring! Being within walking distance of Jackson Square definitely adds to the charm of our area. Thank you for sharing your experience, and we look forward to welcoming you back on your next visit!
10/10 Excellent
Megan
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Megan
Séjour de 3 nuits en mars 2024
Réponse de Chris le 18 mai 2024
Thank you so much for your wonderful review! We're thrilled to hear that you had such a fantastic experience with us. Our team works hard to ensure that every aspect of your stay, from our accommodations to our dining options, exceeds your expectations. We look forward to welcoming you back again soon for another exceptional stay!
8/10 Bien
Robert
20 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Robert
Séjour de 3 nuits en avril 2024
Réponse de Chris le 22 avr. 2024
Thank you so much for your wonderful review! We're thrilled to hear that you had such a fantastic experience with us. Our team works hard to ensure that every aspect of your stay, from our accommodations to our dining options, exceeds your expectations. We look forward to welcoming you back again soon for another exceptional stay!
10/10 Excellent
Aleaha
Voyage en couple
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aleaha
Séjour de 3 nuits en avril 2024
Réponse de Chris le 16 avr. 2024
Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed the convenience of our location and that you had a great experience in our Panoramic Room with a City View. Your feedback regarding the microwave is duly noted, and we'll definitely consider it for future improvements. We hope to welcome you back for another amazing stay soon!
10/10 Excellent
Alan
4 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alan
Séjour de 3 nuits en février 2024
Réponse de Chris le 5 avr. 2024
Thank you so much for your positive feedback! We're delighted to hear that you enjoyed our property's location and ambiance. Providing a pleasant and memorable experience for our guests is our top priority, and we're thrilled that we could meet your expectations. We hope to have the pleasure of welcoming you back again soon for another wonderful stay!
10/10 Excellent
Traci
3 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Traci
Séjour de 2 nuits en mars 2024
Réponse de Chris le 5 avr. 2024
Thank you so much for your positive feedback! We're delighted to hear that you enjoyed our property's location and ambiance. Providing a pleasant and memorable experience for our guests is our top priority, and we're thrilled that we could meet your expectations. We hope to have the pleasure of welcoming you back again soon for another wonderful stay!
8/10 Bien
Taraneh, scottsdale
Voyage en couple
2 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Taraneh
Séjour de 4 nuits en février 2024
Réponse de Chris le 5 avr. 2024
We sincerely apologize for falling short of your expectations during your recent stay. Your feedback is invaluable to us, and we are genuinely sorry that the actual experience did not align with the representations in the pictures. We understand the importance of modern amenities like USB connections and adequate outlets, and we regret any inconvenience caused by their absence. Additionally, we are disappointed to hear about your experience with our front desk staff; please rest assured that we will address this matter promptly to ensure better service in the future. We appreciate your feedback and hope for the opportunity to restore your confidence in us during any future visits.
10/10 Excellent
Narine
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Narine
Séjour de 2 nuits en mars 2024
Réponse de Chris le 1 avr. 2024
Thank you so much for your wonderful review! We're thrilled to hear that you had such a fantastic experience with us. Our team works hard to ensure that every aspect of your stay, from our accommodations to our dining options, exceeds your expectations. We look forward to welcoming you back again soon for another exceptional stay!
10/10 Excellent
Vincent
Voyage en couple
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vincent
Séjour de 2 nuits en mars 2024
Réponse de Chris le 1 avr. 2024
We're delighted to hear that you enjoyed our prime location and found our interior decor to your liking! Our team takes great pride in curating a welcoming and visually appealing atmosphere for our guests. We hope you had a memorable stay with us and look forward to welcoming you back soon for another wonderful experience!
10/10 Excellent
Jeffrey
26 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jeffrey
Séjour de 1 nuit en mars 2024
Réponse de Chris le 28 mars 2024
Thank you for your review! We appreciate your feedback and hope to welcome you back again soon.
10/10 Excellent
John
26 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en mars 2024
Réponse de Chris le 26 mars 2024
Thank you for your kind review! We're thrilled to hear that you enjoyed our lobby and bar amenities, as well as found our rooms to be of great value. We strive to provide comfortable accommodations at an affordable price. It's fantastic to know that our location near various restaurants added to your overall convenience. We hope to welcome you back for another pleasant stay in the future!
2/10 Horrible
Marshall, NYC
25 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marshall
Séjour de 1 nuit en mars 2024
Réponse de Chris le 15 avr. 2024
We are sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we would like to understand more about what went wrong during your stay. Please feel free to contact us directly so that we can address your concerns and work towards making things right. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your perception of our hotel in the future.
10/10 Excellent
Edward, New Orleans
Voyage d’affaires
24 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Edward
Séjour de 1 nuit en mars 2024
Réponse de Chris le 25 mars 2024
Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed your stay at our hotel and found our location convenient and our rates fair. Our team takes great pride in providing exceptional service to our guests, and it's wonderful to hear that you found our staff to be great. We strive to create a welcoming and comfortable atmosphere for all our guests, and your kind words serve as encouragement for us to continue our efforts. Should your travels bring you back to the area, we would be delighted to welcome you back for another great stay. Thank you for choosing our hotel, and we look forward to serving you again in the future!
6/10 Satisfaisant
Mayssa
Voyage en groupe, Voyage en couple
24 mars 2024
Les points forts : Propreté et personnel et service
Mayssa
Séjour de 4 nuits en mars 2024
Réponse de Chris le 25 mars 2024
Thank you for taking the time to share your feedback with us. We're pleased to hear that you appreciated our convenient location and the welcoming ambiance of our reception area. We apologize for any inconvenience caused by the condition of the rooms. Your comments regarding the need for renovation and improvements to the bathrooms and walls are duly noted. Rest assured, we continuously strive to enhance the quality of our accommodations to provide a comfortable and enjoyable stay for all our guests. Your feedback will be shared with our management team for further consideration and action. It's disappointing to learn that you encountered challenges with the bartender's attitude. Providing excellent service with a positive attitude is paramount to us, and we sincerely apologize for any lapse in hospitality you experienced. We will address this matter internally to ensure that all members of our team uphold the high standards of customer service that we pride ourselves on. We appreciate your candid feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience. Thank you for choosing to stay with us.
4/10 Médiocre
Shawn
Voyage en groupe, Voyage en couple
23 mars 2024
Les points forts : Propreté
Les points faibles : Équipements
Shawn
Séjour de 3 nuits en mars 2024
Réponse de Chris le 25 mars 2024
We appreciate your feedback and are sincerely sorry to hear about the aspects of your experience that did not meet your expectations. Your concerns regarding the size of the room, the functionality of amenities such as the TV, and the discrepancy between expectations and reality are duly noted. We understand how important it is to have a relaxing experience, especially when celebrating special occasions like birthdays. It's disappointing to learn that the spa service you anticipated was not as advertised. Rest assured, we will investigate this matter further to ensure our offerings align with the expectations we set. However, we're delighted to hear that our staff made a positive impression on you. Providing excellent service and being accommodating to our guests' needs is our utmost priority. We will pass on your compliments to the team member you mentioned, as recognition of their efforts to enhance your stay. Your feedback is invaluable to us as we continuously strive to improve and enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable and seamless stay. Thank you for choosing us for your celebration, and we apologize for any inconvenience caused.
10/10 Excellent
Alexandra
Voyage en famille
22 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alexandra
Séjour de 2 nuits en mars 2024
Réponse de Chris le 23 mars 2024
We're thrilled to hear that you found our property beautiful and that it perfectly complemented your New Orleans adventure! Providing a memorable experience for our guests is always our top priority, and we're delighted that we could contribute to your enjoyable stay in the city. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another wonderful visit in the future!
8/10 Bien
Clarence
Voyage en famille
21 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clarence
Séjour de 3 nuits en mars 2024
Réponse de Chris le 23 mars 2024
We're thrilled to hear that you found our property beautiful and that it perfectly complemented your New Orleans adventure! Providing a memorable experience for our guests is always our top priority, and we're delighted that we could contribute to your enjoyable stay in the city. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another wonderful visit in the future!
10/10 Excellent
Elaine
18 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elaine
Séjour de 3 nuits en mars 2024
Réponse de Chris le 20 mars 2024
Thank you so much for your wonderful review! We're thrilled to hear that everything met and exceeded your expectations during your stay with us. Providing tour credits and drink tokens is just one of the ways we strive to make our guests' experiences exceptional. We hope you had a fantastic time exploring and enjoying your drinks, and we can't wait to welcome you back for another memorable stay in the future!
10/10 Excellent
Tsukasa
18 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tsukasa
Séjour de 5 nuits en mars 2024
Réponse de Chris le 20 mars 2024
We are pleased to hear that you found our staff to be very friendly and accommodating. Providing excellent service to our guests is a top priority for us. Thank you for your kind feedback!
10/10 Excellent
Laurie, College Station
14 mars 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Laurie
Séjour de 3 nuits en mars 2024
Réponse de Chris le 16 mars 2024
We are delighted to hear that you always feel at home at International House! It's wonderful to know that you appreciate our quaint and beautiful lobby and bar. We're thrilled that you enjoy the convenience of the morning coffee service in your PJ's and that our staff's friendliness adds to your experience. Thank you for your kind words and for choosing to stay with us
10/10 Excellent
Ryan
14 mars 2024
Ryan
Séjour de 1 nuit en mars 2024
Réponse de Chris le 5 avr. 2024
Thank you so much for your positive feedback! We're delighted to hear that you enjoyed our property's location and ambiance. Providing a pleasant and memorable experience for our guests is our top priority, and we're thrilled that we could meet your expectations. We hope to have the pleasure of welcoming you back again soon for another wonderful stay!
10/10 Excellent
tony
Voyage d’affaires
14 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
tony
Séjour de 2 nuits en mars 2024
Réponse de Chris le 16 mars 2024
We are pleased to hear that you found our staff to be very friendly and accommodating. Providing excellent service to our guests is a top priority for us. Thank you for your kind feedback!
8/10 Bien
Rudy
10 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rudy
Séjour de 1 nuit en février 2024
Réponse de Chris le 12 mars 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a great overall experience during your stay. We appreciate your suggestions regarding the bedsheets and the addition of a chair in the room; your comments will be shared with our team for consideration. Regarding the discrepancy in pricing for valet and amenities, we apologize for any confusion or inconvenience this may have caused. We'll ensure that our team clarifies the accurate pricing information to guests in the future to avoid any misunderstandings. We value your feedback and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to reach out.
2/10 Horrible
kenisha
Voyage en famille avec de jeunes enfants, Voyage d’affaires
7 mars 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
kenisha
Séjour de 2 nuits en mars 2024
Réponse de Chris le 7 mars 2024
Thank you for bringing this matter to our attention. We take the safety and security of our guests very seriously, and we sincerely apologize for any distress or inconvenience this incident may have caused you and your family. We understand that you have already spoken with our General Manager and that a refund has been processed. Please rest assured that we are cooperating fully with the authorities in their investigation of this matter. If there is anything else we can do to assist you during this time, please do not hesitate to reach out to us. Your safety and well-being are our top priorities.
10/10 Excellent
Christine
Voyage en famille
6 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christine
Séjour de 1 nuit en février 2024
Réponse de Chris le 7 mars 2024
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our convenient location made it easy for you to get to your destinations. We strive to provide our guests with a comfortable and convenient stay, and we're delighted that you found our location to be so convenient for your needs. We hope to have the pleasure of welcoming you back again soon for another excellent stay!
10/10 Excellent
Valarie
Voyage en groupe
2 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Valarie
Séjour de 1 nuit en février 2024
Réponse de Chris le 3 mars 2024
Thank you so much for your wonderful review! We're thrilled to hear that you found our booking process seamless and that your check-in experience was smooth. Our team takes great pride in providing excellent service to our guests. We're delighted that our location worked well for you, too! We hope to have the pleasure of welcoming you back for another fantastic stay in the future.
2/10 Horrible
Anna
28 févr. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Anna
Séjour de 2 nuits en février 2024
Réponse de Chris le 29 févr. 2024
Thank you for taking the time to share your feedback with us. We are deeply sorry to hear about your experience and the cleanliness issues you encountered during your stay. Please know that providing a clean and comfortable environment for our guests is of utmost importance to us, and we sincerely apologize for falling short of your expectations in this regard. We take your feedback seriously and will address this matter with our housekeeping team to ensure that such issues are promptly rectified and do not recur in the future.We understand the impact that cleanliness has on the overall guest experience, and we regret any inconvenience or discomfort this may have caused you. If there are any specific details you would like to share with us regarding the cleanliness issues you encountered, please feel free to reach out to us directly so that we can address them accordingly. Once again, please accept our sincerest apologies for the shortcomings you experienced. We appreciate your feedback as it helps us to continually improve and provide better experiences for our guests.
10/10 Excellent
Kimberly R
Voyage en couple
25 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kimberly R
Séjour de 1 nuit en janvier 2024
Réponse de Chris le 27 févr. 2024
Thank you so much for your glowing review! We're thrilled to hear that you had a fantastic first-time experience in New Orleans and that our hotel contributed to making it memorable. It's wonderful to know that you found our hotel beautiful and that you would choose to stay with us again in the future. We truly appreciate your kind words and your recommendation. We hope to have the pleasure of welcoming you back for another great stay at our hotel whenever your travels bring you to New Orleans again!
10/10 Excellent
Rosine
Voyage en famille, Voyage en groupe
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great for short term stay
Rosine
Séjour de 1 nuit en février 2024
Réponse de Chris le 27 févr. 2024
Thank you so much for taking the time to share your wonderful feedback with us! We are delighted to hear that you had a great stay at our hotel and that you enjoyed so many aspects of your experience. It's fantastic to know that you appreciated the Banksy wall, our unique artwork deco for Mardi Gras, and the convenient location within walking distance to the French Quarter. We're thrilled that you found your room to be spacious and quiet, and that you enjoyed the complimentary water and coffee in the lobby as well as the free water bottles in your room. We're especially glad to hear that you enjoyed the cool bar vibe and that Abigail, our bartender, made such a positive impression on you! We're proud to have passionate staff members like her who love sharing their knowledge and enthusiasm for New Orleans with our guests. Your kind words about our friendly staff, including Roman, are greatly appreciated. We'll be sure to pass along your compliments to them! We're sorry to hear about the issue with some rooms lacking windows and the carpet having a weird sticky film. Please know that we take your feedback seriously, and we will address these concerns promptly to ensure that all of our guests have a comfortable and enjoyable stay. Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back to our hotel in the future!
4/10 Médiocre
Tia
22 févr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Tia
Séjour de 2 nuits en février 2024
Réponse de Chris le 23 févr. 2024
Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience did not meet your expectations. We truly value your input and will use your comments to improve our services. If there are specific issues you'd like us to address or if you have any further feedback, please don't hesitate to contact us directly. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.
10/10 Excellent
Britnee
Voyage en famille
20 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Britnee
Séjour de 4 nuits en janvier 2024
Réponse de Chris le 22 févr. 2024
Thank you for your fantastic review! We're thrilled to hear that you enjoyed your stay at our property and that our on-site bar and friendly bartenders made your experience even better. We understand that noise levels in New Orleans can be higher than expected, but we're glad it didn't detract too much from your overall enjoyment. We hope to welcome you back again soon!
6/10 Satisfaisant
TURWANDA
Voyage en couple
18 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
TURWANDA
Séjour de 2 nuits en février 2024
Réponse de Chris le 19 févr. 2024
I appreciate your feedback and I'm glad to hear that you found the property nice and the room clean. I apologize for any confusion regarding your gold rewards membership and the free tour. I understand how important it was for you to receive that benefit, and I'm sorry for any disappointment this may have caused. We'll make sure to address this internally and ensure better communication moving forward. Thank you for bringing this to our attention.
8/10 Bien
Beverly
15 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beverly
Séjour de 3 nuits en février 2024
Réponse de Chris le 16 févr. 2024
Thank you for sharing your review with us. We're delighted to hear that you found the bed comfortable and the room spacious during your stay. We apologize for any inconvenience caused by the restaurant being closed during your visit, but we're glad to hear that you found an alternative breakfast option nearby. Additionally, we appreciate your feedback regarding the lack of vending machines, and we'll take this into consideration as we continue to improve our services. We hope to have the opportunity to welcome you back for another comfortable stay in the future
10/10 Excellent
Keylantra
Voyage en famille, Voyage en groupe
15 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Keylantra
Séjour de 3 nuits en février 2024
Réponse de Chris le 15 févr. 2024
Thank you so much for your glowing review! We're thrilled to hear that you loved every minute of your stay at International House. Our staff works hard to ensure every guest has a memorable experience, so we're delighted to receive your shout-out! We're also glad you enjoyed the Banksy gallery; it's indeed a phenomenal must-see. We hope to have the pleasure of welcoming you back soon for another fantastic stay!
8/10 Bien
Erica
14 févr. 2024
Les points forts : Propreté, personnel et service, équipements
Erica
Séjour de 4 nuits en février 2024
Réponse de Chris le 20 mars 2024
We are pleased to hear that you found our staff to be very friendly and accommodating. Providing excellent service to our guests is a top priority for us. Thank you for your kind feedback!
10/10 Excellent
Cheletia
Voyage en groupe
14 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cheletia
Séjour de 3 nuits en février 2024
Réponse de Chris le 15 févr. 2024
Thank you for your perfect review! We're thrilled to hear that our location's close proximity to the Mardi Gras parades added to your enjoyment of your stay. We strive to provide convenience and memorable experiences for our guests, and we're delighted that we could contribute to your Mardi Gras experience. We look forward to hosting you again in the future!