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Avis sur Hotel St. Pierre®, a French Quarter Inns® Hotel

3 out of 5
Hotel St. Pierre®, a French Quarter Inns® Hotel
911 Burgundy St, New Orleans, LA

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 455 avis sur 1004." "
Note des voyageurs de 8 (Bien), d’après 235 avis sur 1004." "
Note des voyageurs de 6 (Satisfaisant), d’après 151 avis sur 1004." "
Note des voyageurs de 4 (Médiocre), d’après 93 avis sur 1004." "
Note des voyageurs de 2 (Horrible), d’après 70 avis sur 1004." "

7,6/10

Propreté

8,6/10

Personnel et service

7,2/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Stephane

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 3 mai 2024
Stephane, thank you for taking the time to rate your recent stay with us. We notice you left no specific comments, but since your rating is neutral, we understand that there might be aspects of your stay that didn't entirely meet your expectations. We'd appreciate any feedback you have that could help us improve our service. We hope to have the chance to welcome you back in the future and offer a better experience.

10/10 Excellent

Jennifer, Bertrand

Voyage en couple
Les points forts : Personnel et service
Dans l’ensemble c'était bien mais ce n’est pas l’endroit le plus propre. Il faisait très froid le weekend qu’on a passé en Nouvelles Orléans. Nous n’avions pas d’eau chaude, et l’air froid entrait par toutes les fentes autour de la porte. La tête du lit et le ventilateur avaient une bonne couche de poussière. Le personnel était courtois et attentif. Cependant c’était bien situé, parfait pour visiter le quartier à pied.
Séjour de 3 nuits en janvier 2024
Réponse de Customer Service le 22 janv. 2024
Jennifer, c'est certainement encourageant de savoir que vous avez trouvé l'Hôtel Saint-Pierre bien situé pour votre visite. Nous honorons l’attitude courtoise et attentive des membres de notre équipe. Nous sommes cependant désolés d'apprendre que certains aspects de votre séjour n'ont pas été à la hauteur de nos attentes. Il est regrettable que vous ayez rencontré des problèmes de chauffage et un niveau de propreté loin d'être idéal. Ces problèmes ont été communiqués à notre équipe afin de les résoudre et de les prévenir pour les futurs clients. Nous espérons que vous avez néanmoins apprécié la Nouvelle-Orléans et nous nous efforcerons de vous offrir une meilleure expérience lors de votre prochaine visite.

4/10 Médiocre

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Bien situé. Personnel accueillant. Très sale et hôtel pas entretenu
Séjour de 4 nuits en janvier 2024
Réponse de Customer Service le 8 janv. 2024
Nous apprécions vos commentaires et sommes désolés d'apprendre les problèmes de propreté et d'entretien que vous avez soulignés. Notre équipe travaille toujours dur pour garantir à nos clients un environnement confortable et propre pour leur séjour. Cela fait plaisir d'entendre que les membres de notre équipe étaient accueillants et que l'emplacement de l'hôtel répondait à vos besoins. Vos commentaires nous aideront dans nos efforts continus pour améliorer nos services. Nous espérons qu'à l'avenir, vous pourrez reconsidérer votre décision et nous donner une autre opportunité de vous offrir une expérience plus positive.

6/10 Satisfaisant

Luc

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Je ne suis pas resté tout le long du sejour. Donc je ne peux pas noter tout ce que j'aurais voulus. Mais de ce que j'ai vu c'était bien
Séjour de 6 nuits en janvier 2023

6/10 Satisfaisant

Diane, Bois des Filion

Voyage en famille
Les points forts : Personnel et service et équipements
Nous considérons que nous sommes arrivés à la fin de la période du Mardi Gras mais nous avons trouvé que l’endroit manquait de propreté. Tapis, murs et téléphone. Le wi-fi ne fonctionnait pas l’autre côté de la rue à notre chambre. Par contre, le personnel était super gentil, agréable et toujours prêt à nous aider. Les déjeuners manquaient de choux mais les biscuits fait maison étaient excellents!
Séjour de 7 nuits en mars 2020
Réponse de Brett-Assistant General Manager le 17 mars 2020
Diane, Thank you so much for the review! I want to apologize about the cleanliness issue you faced at our hotel. I have addressed it with our housekeeping manager and we want to assure you that that is not our standard. I would love for you all to come back and visit us again!

8/10 Bien

Brittany

Voyage en famille, Voyage en couple
Les points forts : Personnel et service
Great staff.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 22 mai 2024
Brittany, thank you for your kind words about the team members at Hotel St. Pierre. We're delighted to hear you had a pleasant experience. We look forward to welcoming you back!

8/10 Bien

Brittany

Voyage en famille, Voyage en couple
Les points forts : Personnel et service
Great staff.
Séjour de 4 nuits en mai 2024
Réponse de Customer Service le 22 mai 2024
Brittany, thank you for your kind words. The team at Hotel St. Pierre is delighted you appreciated their efforts. We're looking forward to welcoming you back soon!

6/10 Satisfaisant

Klaus-Peter

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Eine schöne Location mit super nettem Personal. Die Einrichtung leider oft n.i.O. Balkon nicht benutzbar, da Gerümpel dort lag und die Balkontür defekt. Wasser läuft im Bad, Üool defekt ... Sschmuzig ... Roomservice nur alle 2 Tage ..schlecht an in
Séjour de 4 nuits en mai 2024
Réponse de Customer Service le 20 mai 2024
Klaus-Peter, vielen Dank für Ihr Feedback. Es ist schön zu hören, dass Sie unsere Lage und die Freundlichkeit unserer Mitarbeiter zu schätzen wissen. Ihre Bedenken bezüglich des Zimmers, des Badezimmers und des Reinigungsplans wurden zur Kenntnis genommen. Wir sind bestrebt, einen hervorragenden Service zu bieten und werden diese Angelegenheiten umgehend angehen. Wir hoffen, Ihre Erfahrung zu verbessern, falls Sie sich entscheiden, wieder bei uns zu übernachten.

8/10 Bien

Jamie

Les points forts : Propreté et personnel et service
No tv refrigerator not working pool not open
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 20 mai 2024
Jamie, thank you for sharing your feedback. It's unfortunate there were a few issues during your stay. Despite this, we hope the rest of your experience at Hotel St. Pierre was enjoyable. Please know the dedicated team is always on hand to assist and ensure a pleasant stay. We look forward to potentially welcoming you back in the future.

8/10 Bien

James

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel St Pierre is a older property. It's not fancy and not modern, that's It's charm. I've stayed there 3 times and will definitely be making it a fourth in the near future. The staff is extremely friendly and helpful.
Séjour de 4 nuits en mai 2024
Réponse de Customer Service le 17 mai 2024
James, thank you for being a loyal guest at Hotel St. Pierre and for appreciating its unique charm. Our team members are thrilled to hear your kind words about their friendliness and helpfulness. We're looking forward to welcoming you back for a fourth visit soon!

6/10 Satisfaisant

Jennifer

Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 17 mai 2024
Jennifer, thank you for sharing your feedback. Your input is important to us as it helps us enhance our services and guest experience. We hope to have the opportunity to better serve you in the future.

4/10 Médiocre

Richard, West Palm Beach

Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The room they put me in was terrible. It was clearly not the room pictured when I booked it. No AC, non working tv and the room was a dump. They did put me in a better room the next day with working AC, but still non working tv. They refused any sort of credit for the first rooms night stay that was worse than the Bates Motel. They tried to say they upgraded me a a king room. Sorry not good enough. They should be embarrassed in attempting to put people in Room 142. The staff was very nice, but I’m sorry the property was a 300 year old dump! Great location, but they need to upkeep the hotel better.
Séjour de 4 nuits en mai 2024
Réponse de Customer Service le 16 mai 2024
Richard, thank you for sharing your thoughts. We're glad to know our team members were helpful during your stay and that you appreciated the excellent location. It's unfortunate that the initial room did not meet your expectations and that issues persisted despite being moved to a different room. We are always working to improve our property and appreciate your feedback.

10/10 Excellent

Johnny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Awesome place
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 15 mai 2024
Johnny, we are delighted you had such a fantastic experience at Hotel St. Pierre. We can't wait to provide another top-notch stay for you in the future.

6/10 Satisfaisant

Armando, Waukegan

Les points faibles : Personnel et service
Out of the four nights i stayed ,not once was able to get a restfull uninturupted sleep because of their dog policy!. the room below me had a dog that his owner left him alone every evening and the dog would bark!!! They would have to call the owner every night to come back and stay with the dog. Last night 3:00 in the morning it woke me up!! Never will i stay here again!!!!
Séjour de 4 nuits en mai 2024
Réponse de Customer Service le 11 mai 2024
Armando, it's regrettable that your stay didn't meet your expectations due to noise disruptions. We take note of your concerns with regards to the animal policy and our ability to deal with such matters efficiently at night. Your experience will be conveyed internally to ensure our procedures are thoroughly reviewed and enhanced. It's unfortunate to hear you won't stay with us again, however should you decide to give us another chance, we'll strive to make your visit as comfortable and peaceful as possible.

4/10 Médiocre

Toby

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The rooms are not all what they seem on the net. I was taken out of the hotel, across the street, thru a not so nice courtyard, up a set of narrow, short steps to a landing barely large enough for two adults and a suitcase. The room was clean and cold, which were pluses. But the tub did not have slip-resistant treatment (no bumps, no rubber mat) so I slipped getting in. Ended up straddling the tub's side, severely bruising my inner left knee and upper thigh, incurring a half dollar size red bruise in the middle of my right knee (which is a replacement), and cutting my right elbow, which became swollen and bruised as well. In the fall, I somehow hit the toilet (the room and bathroom were very small), which went askew and proceeded to flood the bathroom. The night staff tried her best bringing ice for both knees and water and having maintenance fix the toilet, but no one offered any type of compensation for what was essentially negligence on the hotel's part. Anyone would have slipped in that tub.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 9 mai 2024
Toby, it's regrettable to hear about the inconveniences and particularly the accident you experienced during your stay. Your room's location and the unfortunate incident in the bathroom were clearly not in line with the standards you expected. We appreciate your acknowledgement of the cleanliness of the room and the team member's prompt assistance. We remain committed, ensuring we examine and improve measures of safety and guest satisfaction where necessary. Pain and discomfort you experienced is certainly distressing to us, and we sincerely hope you're now feeling better. We assure you the concern mentioned in your feedback is taken seriously and will be addressed. Thank you for taking the time to bring this to our attention.

10/10 Excellent

Oliver

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing and friendly staff. Jamie and Abdul were absolute gems along with all the other staff members that we didn't catch their names. Great atmosphere and adorable cats.
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 4 mai 2024
Oliver, it's wonderful to hear that you had such a positive experience at Hotel St. Pierre! We're thrilled that our superb team members, especially Jamie and Abdul, along with our charming feline residents, played a part in making your stay memorable. The atmosphere to which you refer is precious to us and we're glad it made an impact. We hope to welcome you back in the near future.

10/10 Excellent

Michael, New Braunfels

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Third time staying here - great value for the location!
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 2 mai 2024
Michael, we're thrilled that you chose to stay at Hotel St. Pierre for a third time and are pleased to hear that you appreciated the value of our convenient location. We're truly grateful for your loyalty and look forward to welcoming you back for your fourth visit. Safe travels until then!

6/10 Satisfaisant

Joseph

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Property staff was excellent and friendly. Common area could use some tlc. The area the property is in is great and convenient. Room needed tlc. Had to ask for new towels and never saw housekeeping. No coffee supply’s refilled the entire trip. Nice propert that needs some tlc.
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 1 mai 2024
Joseph, thank you for taking the time to share feedback about your stay. We're pleased to hear you found our team members amiable and our location advantageous. However, we regret any elements that didn't meet your expectations, including points relating to maintenance and replenishment of room supplies. These matters will be addressed internally to ensure continuous improvement. Your input is valuable and we appreciate your help in enhancing our services. We do hope for an opportunity to offer a more seamless experience in the future.

4/10 Médiocre

Mary Ann

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This a a beautiful, historic property in an excellent location, with great walkability. However, of the three rooms our party booked for 5 nights, the beds were seldom made up, linens were not changed at all. Cash was lifted from my wallet when I unknowingly left it behind one day. Very disappointing.
Séjour de 5 nuits en avril 2024

10/10 Excellent

David

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was a charming place to stay for my daughter and I during Jazzfest. The staff (especially Adel) provided exceptional customer service and were some of the friendliest people in the city. This isn't like staying in the Sheraton or Marriott, but for a unique New Orleans experience close to everything, this was a great place to stay and a great experience.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 29 avr. 2024
David, we're thrilled to hear that Hotel St. Pierre served as a great base for your New Orleans adventure. It's particularly wonderful to know that Adel and our team members enhanced your stay with their friendly and exceptional service. We appreciate your recognition of the distinctive experience that our hotel offers, unlike conventional chain hotels. Thank you for choosing us for such a special event - the Jazzfest. We look forward to welcoming you and your daughter back in the future.

10/10 Excellent

Maria

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were very friendly and welcoming, I forgot his name but he offered us his discount coupons, very knowledgeable. I would definitely stay here again.
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 27 avr. 2024
Maria, thank you for such glowing feedback regarding your stay at Hotel St. Pierre. We're thrilled to hear that our team members made a positive impact on your visit by offering you their discount coupons and sharing valuable insights. We eagerly look forward to your return in the future. Safe travels until then!

2/10 Horrible

Demetrius L

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The Photos do not match what Hotel really looks like. I will never stay here again
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 27 avr. 2024
Demetrius, it's regrettable to hear that your expectations were not met during your stay. We constantly work on ensuring that our online representations are as accurate as possible and we are disappointed that you perceived otherwise.

6/10 Satisfaisant

Kevin

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté et personnel et service
Very old and historic set of properties. Mostly quiet area, rooms were good. No grass for pets though. You have to walk to one of the parks but they close by 7pm! Rooms were historic but they were not well taken care of. Very little low level maintenance such as repairing lamps, replacing bulbs etc. We moved rooms because of black mold the GM called "brick dust" but the wall next to said "brick dust" was rotting and I could have put a finger through the wall board. All walking to any of the party streets was about 10 minutes.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 30 avr. 2024
Kevin, we're appreciative of your input. It is delightful that you enjoyed the historic ambiance and tranquility of our surroundings. We regret to hear about the maintenance shortcomings you encountered, as we aim to ensure comfort and satisfaction for our guests. We take your mention of certain issues quite seriously and these points will be explored with our upkeep team. Our location's proximity to local attractions is usually well-received by guests. Thank you again for your feedback and we look forward to enhancing your experience on a future stay at Hotel St. Pierre.

8/10 Bien

Robby

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 27 avr. 2024
Thank you for this lovely rating, Robby!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Hotel St. Pierre. We'd like to share an even better experience with you soon.

4/10 Médiocre

Suzanne

Séjour de 8 nuits en avril 2024
Réponse de Customer Service le 16 mai 2024
Suzanne, thank you for sharing your rating. Your feedback is valuable, and the team would like to understand your experience better. Please feel free to reach out directly to share more details so improvements can be made.

10/10 Excellent

Angela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This was a cute area and the courtyards are beautiful. Relatively quiet and the hotel cats are very friendly
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 24 avr. 2024
Angela, it's fantastic to hear you enjoyed your stay at Hotel St. Pierre. We're thrilled you appreciated our picturesque courtyards and our feline friends who roam the hotel grounds. Please visit us again for another calm, cozy stay in our lovely boutique hotel.

10/10 Excellent

Mary

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay in New Orleans close to everything
Séjour de 6 nuits en avril 2024
Réponse de Customer Service le 22 avr. 2024
Thanks for the perfect rating, Mary!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hotel St. Pierre.Have a wonderful day!

10/10 Excellent

Tim

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff(Alex) made the quintessential French Quarter experience at St. Pierre special. Would highly recommend!
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 21 avr. 2024
Tim, it's wonderful to hear that Alex contributed to your unique experience at Hotel St. Pierre. The remarkable ambiance of the French Quarter is something we delight in providing to our guests. Your recommendation is truly appreciated. Thank you and we hope to see you again soon.

10/10 Excellent

Isabel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Customer service was incredible, amazing staff! It felt like staying at a cozy home away from home. Love the details and history that speaks through the establishment. The location is perfect, just close enough to be a part of the French Quarter festivals but also has its privacy and niche when you’re looking to wind down and enjoy.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 19 avr. 2024
Isabel, it's uplifting to note your thoughts about the memorable customer service at Hotel St. Pierre. We strive to provide an environment reminiscent of a home complemented with rich history. Your comments about our strategic location offering a blend of lively French Quarter festivities and private tranquility are valuable. We truly appreciate your warm words and look forward to creating more splendid experiences on your next visit.

10/10 Excellent

Paige

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 21 avr. 2024
Thank you for this excellent rating, Paige!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Hotel St. Pierre! We'd love to host you again someday for yet another unforgettable visit.

8/10 Bien

MaryBeth, Williamsburg

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice property. Only thing the rooms could be alittle cleaner, like the window sills and corners
Séjour de 5 nuits en avril 2024
Réponse de Customer Service le 22 avr. 2024
MaryBeth, we appreciate your positive feedback about Hotel St. Pierre. It's great to hear you found our property to your liking. Your notes on cleanliness have been noted; we hold our cleaning standards in high regard. Please know that we will take necessary steps to ensure even the small details like windowsills and corners are not missed. We look forward to your next visit.

10/10 Excellent

JAMES

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Unique New Orleans experience
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 15 avr. 2024
James, it's wonderful to hear that you enjoyed your stay at Hotel St. Pierre, truly embodying the distinctive character of New Orleans. We hope to have the chance to welcome you back soon!

8/10 Bien

John

Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 28 avr. 2024
John, thank you for staying at Hotel St. Pierre and for sharing your rating on Expedia. We're delighted to hear that your stay was enjoyable overall. We appreciate your feedback and look forward to welcoming you back on your next visit.

8/10 Bien

Meredith

Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 27 avr. 2024
Thank you for the 4/5 rating, Meredith!We are excited to see that you had an enjoyable experience at Hotel St. Pierre. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 8 avr. 2024
Robert, thank you for taking the time to rate Hotel St. Pierre. We're thrilled to learn of your satisfaction. We look forward to welcoming you back for another great stay.

10/10 Excellent

Teresa

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 8 avr. 2024
Teresa, it's great to know that you had a satisfactory experience at Hotel St. Pierre. We're grateful for your 5-star rating. We hope to have the pleasure of serving you again in the future!

6/10 Satisfaisant

Andrew

Séjour de 5 nuits en avril 2024
Réponse de Customer Service le 26 avr. 2024
Andrew, thank you for your Expedia review. We see that you've given us a 3-star rating, which suggests there might have been certain aspects of your stay that didn't meet your expectations. We're always striving to provide an exceptional experience for our guests, and we apologize for falling short this instance. We hope to have the opportunity to serve you better on your next visit.

8/10 Bien

Uthra

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were extremely friendly and helpful. They helped arrange tours, gave advice on good spots around the city and went above and beyond to help us. This is a great place to stay for a comfortable and convenient hotel in the French Quarter.
Séjour de 5 nuits en avril 2024
Réponse de Customer Service le 7 avr. 2024
Uthra, it's delightful to learn that you found Hotel St. Pierre's team members to be exceptionally welcoming and resourceful. It's particularly encouraging to know that their advice and assistance enhanced your experience in the French Quarter. We believe that these small, yet meaningful, attentions truly set us apart. We hope to welcome you back to our comfortable and well-located setting in the future.

10/10 Excellent

Ramona, Austin

Voyage en groupe, Voyage avec des animaux de compagnie
Adorable flower laden courtyard, the room was very cute and comfy. We stayed in the Red Nichols room, each room designed with jazz musicians. Off the busy Bourbon street but close enough to get there easily. Thank you for a lovely stay!
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 5 avr. 2024
Ramona, we're thrilled to know that you enjoyed your stay at Hotel St. Pierre. The unique charm of our flower-filled courtyard and jazz-themed rooms, such as the Red Nichols room you stayed in, are indeed favorites among our guests and we're glad to note this added positivity to your experience. It's also great to hear that the location worked well for your plans while in the area. We're truly delighted that you had a lovely stay and we look forward to hosting you again in the future.

10/10 Excellent

Amanda

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This property is historic with modern touches. Close enough to the action yet just far enough away. One must keep in mind that it is comprised of several cottages that are up to 300 years old. Appreciate the lovlieness of that. It has everything you will need in the most charming of ways. All of the staff we encountered were happy to help with anything we needed. Front desk staff Jamie and Adel were top notch. Jeremiah with housekeeping always had a smile on his face. Upon check out they even offered to call us a taxi to be sure we didn’t miss our flight. There is no breakfast other than coffee in the mornings but just walk the short distance to Cafe DuMonde on Decatur street and enjoy the further ambience of New Orleans.
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 5 avr. 2024
Amanda, it's fantastic to hear that you enjoyed your stay at Hotel St. Pierre and appreciated the blend of historic charm and modern amenities we offer. We're delighted Jamie, Adel, and Jeremiah contributed positively to your experience. That said, being nestled close to the vibrant energy of the area, while offering a serene retreat, sets us apart. We look forward to serving you again in the near future and enhancing your experience with New Orleans' unique ambiance.

8/10 Bien

Keri

Les points forts : Personnel et service
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 4 avr. 2024
Keri, thank you for choosing Hotel St. Pierre for your stay and for your rating. We're pleased to note that your experience with us was overall positive. We value your feedback and are eager for the opportunity to serve you again in the future.

8/10 Bien

Jessika

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The only thing we suggest is that they need to clean those ceilings fans!!! In our room (115) the ceiling fan had at least half and inch of dust on it. Other than that, the hotel is great, it is located at the perfect place IMO, because you are in the French Quarter, however you are a few blocks away from Bourbon Street and other main streets; so you don’t need to worry about the noise. The staff was really attentive and great, they gave us amazing recommendations. Definitely we are staying there next time we visit NOLA.
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 1 avr. 2024
Jessika, it's wonderful to hear that you appreciate the prime location of Hotel St. Pierre and found our team members to be attentive and helpful. It's fantastic to know that you plan on staying with us again on your next visit to New Orleans. However, it's noted your comments about improving cleanliness, specifically related to the ceiling fans. Rest assured, it's our top priority to provide spotless surroundings for our guests. We look forward to hosting you again.

6/10 Satisfaisant

David

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Charming but shabby
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 30 mars 2024
David, it seems like you appreciated the unique character of the hotel but felt it could use some revitalization. We appreciate your feedback as it allows us to identify the areas in need for improvements. We're continuously working to ensure our hotel reflects both historical charm and modern comfort. Thank you for sharing your thoughts.

10/10 Excellent

Sheilagh

Les points forts : Propreté
Quaint Hotel in the French Quater. Great location to all the great places in New Orleans
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 28 mars 2024
Sheilagh, we're delighted to hear that you enjoyed your time at Hotel St. Pierre. It's lovely that you appreciated its unique charm and its prime location within the vibrant French Quarter. We're looking forward to welcoming you back on your next trip to New Orleans.

10/10 Excellent

Christy

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved St Pierre Inn. Will definitely stay there again. If you are looking for modern this is not for you. If you are looking for charm and location this inn is the best. Very charming and historic. Felt like I was in New Orleans in the 1800s. The staff was excellent friendly and helpful making recommendations. An easy walk to anywhere in the French quarter. Fresh delicious coffee in the morning and ice water with lemon in the lobby in the evening that was much appreciated after a day of walking and sightseeing. We absolutely loved this inn and can’t say enough good things about it.
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 26 mars 2024
Christy, thank you for sharing your wonderful experience at Hotel St. Pierre. It's gratifying to know that the inn's unique character and central location met your expectations. Our team members strive to ensure our guests experience the ambiance and charm that you described. Appreciation for their friendliness and helpful suggestions is always a delight to hear. It's terrific to know you found our refreshing morning coffee and evening ice water with lemon enjoyable. We're thrilled to hear of your intentions to return and we look forward to welcoming you back.

4/10 Médiocre

Ashley

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 27 mars 2024
We appreciate the feedback, Ashley.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 Excellent

Daisy

Les points forts : Infrastructures et conditions de l’hébergement
I absolutely loved it!
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 24 mars 2024
Daisy, it's wonderful to know you had such an enjoyable time at Hotel St. Pierre. Thank you for your feedback, and we hope to welcome you back in the near future!

10/10 Excellent

Laura

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was wonderful! Breakfast was excellent bed and pillows are so soft. Had a beautiful jacuzzi. My husband and i stayed in the Orleans room. They had stuff laying around like candy, chips, crackers all the coffee and hot tea you wanted we will be back.
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 24 mars 2024
Laura, your review warms our hearts! We're thrilled you enjoyed your stay at Hotel St. Pierre, particularly relishing our plush beds, delightful jacuzzi, and the variety of snacks that we offer. Isn't it nice when you can just relax and immerse yourself in such luxuries? It makes us tremendously happy that you're planning to return. We can't wait to welcome you back!

10/10 Excellent

Darlene

Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 12 avr. 2024
Darlene, thank you for your high rating of Hotel St. Pierre. We truly value guests like you and are glad that your stay exceeded your expectations. We're looking forward to welcoming you back in the future.

10/10 Excellent

Grant

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Leroy was fantastic getting us checked in. He was very friendly and helpful. He shared recommendations to help us have an amazing time. The hotel was old, but very cool. Our room was spacious , clean , and we would definitely stay there again. The entire staff was super helpful!
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 19 mars 2024
Grant, we're delighted to hear that Leroy contributed positively to your check-in experience at Hotel St. Pierre. It's amazing to hear that you appreciated the unique charm of the hotel and found comfort in your spacious, clean room. We're elated to know you'd choose us again for future visits. Our team members are indeed focused on providing top-notch assistance to our guests, and your acknowledgment is truly rewarding. We can't wait to welcome you back soon!