Avis sur RIU Palace Tropical Bay - All Inclusive
RIU Palace Tropical Bay - All Inclusive
Norman Manley Boulevard, Bloody Bay Beach, Negril, Westmoreland
Avis
8,6
Excellent
9,2/10
Propreté
9,0/10
Personnel et service
8,6/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
Voyage en famille
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Online Reputation Manager le 25 avr. 2024
Chère Melissa,Nous vous remercions d'avoir pris le temps de nous faire part de votre expérience et d'avoir choisi notre hôtel.Chez RIU Hotels&Resorts, notre principal objectif est de faire en sorte que nos clients se sentent comme chez eux et fassent partie de cette grande famille.Nous serions ravis de vous accueillir à nouveau dans l'un de nos hôtels.Cordialement, Hotel Riu Palace Tropical BayOnline Reputation Manager
8/10 Bien
Nathalie
Voyage en famille
2 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Nathalie
Séjour de 7 nuits en mars 2024
Réponse de Online Reputation Manager le 10 avr. 2024
Dear Nathalie,Thank you for your comment,We are really happy to read that you felt at ease with us.We are also very happy to hear that we did a good job from your point of view and we thank you very much for your positive feedback.Please be assured that we will take note of your comments and address them with the relevant departments.We look forward to your visit to any of our facilities in the near future.Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager
10/10 Excellent
Pascale
Voyage en couple
8 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pascale
6/10 Satisfaisant
Diana
Voyage en famille avec de jeunes enfants
27 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Diana
Séjour de 4 nuits en mai 2024
10/10 Excellent
Yvonne
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yvonne
Séjour de 3 nuits en avril 2024
10/10 Excellent
TIANNA
Voyage en couple
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
TIANNA
Séjour de 4 nuits en mai 2024
10/10 Excellent
Ruslan
Voyage en famille
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ruslan
Séjour de 5 nuits en mai 2024
6/10 Satisfaisant
Gale
Voyage en couple
23 mai 2024
Les points faibles : Propreté
Gale
10/10 Excellent
Vorinica
Voyage en famille
20 mai 2024
Vorinica
Séjour de 6 nuits en mai 2024
10/10 Excellent
Anastasia
Voyage en couple
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anastasia
Séjour de 7 nuits en mai 2024
6/10 Satisfaisant
Autumn
18 mai 2024
Les points forts : Propreté et personnel et service
Autumn
Séjour de 7 nuits en mai 2024
8/10 Bien
Muriel jackson
Voyage en groupe
15 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Muriel jackson
Séjour de 4 nuits en mai 2024
Réponse de Online Reputation Manager le 21 mai 2024
Dear Muriel jackson,We are delighted that your stay with us has been a success.We are glad you enjoyed the service we provide to our guests.Please be assured that we have noted your observations and will address them with the relevant departments.We hope that soon, you will be able to live an even better experience with us.Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager
8/10 Bien
Deborah
Voyage en famille
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Deborah
Séjour de 4 nuits en mai 2024
Réponse de Online Reputation Manager le 22 mai 2024
Dear Deborah,Thank you so much for leaving us your wonderful opinion. Without you, our work would be meaningless.We are sorry for what happened, but we suggest that you contact the channel through which you made your reservation.We look forward to seeing you in this, your second home, to offer you an even better stay.See you soon. Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager
10/10 Excellent
Mitko, Woodland Park
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mitko
Séjour de 5 nuits en mai 2024
10/10 Excellent
Carolina, Midlothian
Voyage en couple
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carolina
Séjour de 5 nuits en mai 2024
Réponse de Online Reputation Manager le 21 mai 2024
Dear Carolina,Thank you for your great review and for spending time with us.We are delighted to hear that we lived up to your expectations of us.We look forward to welcoming you again soon. Until then, we wish you all the best.Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager
8/10 Bien
Irina
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage en couple
11 mai 2024
Les points forts : Propreté
Irina
Séjour de 7 nuits en mai 2024
Réponse de Online Reputation Manager le 17 mai 2024
Dear Irina,We appreciate your kind words. Your comments are very valuable to us and we are glad that overall you have enjoyed the services provided.We look forward to welcoming you again soon.Best regards,Hotel Riu Palace Tropical BayOnline Reputation Manager
10/10 Excellent
Dawn
Voyage en famille
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dawn
Séjour de 6 nuits en mai 2024
Réponse de Online Reputation Manager le 16 mai 2024
Dear Dawn,It is great to know that you enjoyed your stay with us.It was a pleasure hosting you and thank you for taking the time to review your recent stay.We hope we see you soon again!All the best, Hotel Riu Palace Tropical BayOnline Reputation Manager
8/10 Bien
Kiera
9 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kiera
Séjour de 5 nuits en avril 2024
10/10 Excellent
Pria
Voyage en groupe
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pria
Séjour de 4 nuits en mai 2024
Réponse de Online Reputation Manager le 15 mai 2024
Dear Pria,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Palace Tropical BayOnline Reputation Manager
6/10 Satisfaisant
Marie
8 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marie
Séjour de 5 nuits en mai 2024
10/10 Excellent
Vincenzo
Voyage en couple
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vincenzo
Séjour de 5 nuits en avril 2024
Réponse de Hotel Riu Palace Tropical Bay le 17 mai 2024
Dear Vincenzo,The best reward is to learn that you had a great time.Thank you very much!We very much look forward to seeing you again.Have a great day!Loving wishes,Hotel Riu Palace Tropical BayOnline Reputation Manager
10/10 Excellent
Ava
Voyage en couple
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ava
Séjour de 3 nuits en mai 2024
10/10 Excellent
Janet
Voyage en famille, Voyage en groupe
6 mai 2024
Janet
Séjour de 5 nuits en avril 2024
Réponse de Online Reputation Manager le 8 mai 2024
Dear Janet,Thank you very much for taking the time to rate us, as it is of utmost importance for us to detect if everything is going well thanks to our wonderful guests, and we see that in your case this was the case and you enjoyed a pleasant and enjoyable time in our company.We would love to have you visit us again soon and provide you with a better experience.Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager
8/10 Bien
Yudesh
6 mai 2024
Yudesh
Séjour de 4 nuits en mai 2024
8/10 Bien
Avantika
Voyage en famille avec de jeunes enfants
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Avantika
Séjour de 4 nuits en avril 2024
10/10 Excellent
Jennifer
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jennifer
Séjour de 4 nuits en mai 2024
Réponse de Online Reputation Manager le 9 mai 2024
Dear Jennifer,Thank you for taking the time to give us your valued feedback following your stay at our hotel. We look forward to sharing another great experience with you soon. Have a lovely day. Hotel Riu Palace Tropical BayOnline Reputation Manager
10/10 Excellent
Janice
Voyage en groupe
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Janice
Séjour de 7 nuits en avril 2024
Réponse de Online Reputation Manager le 9 mai 2024
Dear Janice,Thank you for your words, they are very gratifying and show us that we are working in the right direction.We sincerely hope that you will visit us again soon in one of our facilities and offer you a stay that will be the same or even better than the one you experienced.We hope you will be back soon.Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager
8/10 Bien
Lela
1 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lela
Séjour de 8 nuits en avril 2024
10/10 Excellent
robin
1 mai 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
robin
Séjour de 7 nuits en mars 2024
Réponse de Hotel Riu Palace Tropical Bay Online Reputation Ma le 8 mai 2024
Dear Robin,It is very gratifying to read you enjoyed your holiday.Thank you very much for your loyalty, Robin!It would be nice to be able to welcome you again soon.Wishing you a brilliant day.Kindest Greetings!Hotel Riu Palace Tropical BayOnline Reputation Manager
10/10 Excellent
Scott
30 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Scott
Séjour de 6 nuits en avril 2024
4/10 Médiocre
Cynthia
Voyage en famille avec de jeunes enfants
30 avr. 2024
Les points faibles : Personnel et service
Cynthia
Séjour de 5 nuits en avril 2024
Réponse de Online Reputation Manager le 3 mai 2024
Dear Cynthia,Thank you for choosing us and for sharing your review.It is disappointing to hear that you did not fully enjoy our resort. We always want our guests to have a lovely and relaxing time and it is our policy to ensure that we exceed our guests’ expectations. You may rest assured all your comments had been cascaded to the responsible department for a proper follow up with the purpose of improving the hotel and service we give our guests.We hope you will decide to give us the opportunity to welcome you soon again and prove that your unsatisfactory stay was an exception! With best regards,Hotel Riu Palace Tropical BayOnline Reputation Manager
10/10 Excellent
Mahanth
30 avr. 2024
Les points forts : Équipements
Mahanth
Séjour de 3 nuits en avril 2024
Réponse de Online Reputation Manager le 7 mai 2024
Dear Mahanth,Thank you so much for visiting us and posting this review. We are glad you enjoyed your stay, and appreciated the service. It would be great to see you again soon. Until then, all the best! Hotel Riu Palace Tropical BayOnline Reputation Manager
10/10 Excellent
dudley
Voyage en couple
30 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
dudley
Séjour de 3 nuits en avril 2024
Réponse de Online Reputation Manager le 2 mai 2024
Dear dudley,On behalf of the whole team, we thank you for your positive feedback, as it is very motivating for us to know that we are moving in the right direction.We hope that you will choose us again soon to spend a few days with us for another unforgettable experience.Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager
8/10 Bien
Destiny, Rockford
Voyage en famille
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Destiny
Séjour de 3 nuits en avril 2024
Réponse de Online Reputation Manager le 6 mai 2024
Dear Destiny,Thank you for choosing us for your holidays.It is great to hear you have enjoyed your stay. We appreciate you taking the time to submit your review. We hope to welcome you back soon. Kind regards, Hotel Riu Palace Tropical BayOnline Reputation Manager
10/10 Excellent
Jay
Voyage en couple
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jay
Séjour de 5 nuits en avril 2024
Réponse de Online Reputation Manager le 3 mai 2024
Dear Jay,We are pleased to know the evaluation you have given us.Furthermore, we are happy to know that we have been part of your pleasant experience in our facilities.We appreciate the kindness you have had in evaluating us so positively.It will be a pleasure to welcome you once again.Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager
8/10 Bien
Caroline
26 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Caroline
Séjour de 5 nuits en avril 2024
10/10 Excellent
Mirlyne
24 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mirlyne
Séjour de 4 nuits en avril 2024
Réponse de Hotel Riu Palace Tropical Bay Online Reputation Ma le 7 mai 2024
Dear Mirlyne,Our efforts are rewarded when we read that our dear guests have enjoyed a well-deserved holiday.It is nice to know that we are doing a good job and that it is appreciated by our wonderful guests. And it's fantastic to read that you enjoyed your holiday.We look forward to hosting you again soon.Thank you very much, Mirlyne!Warmest regards,Hotel Riu Palace Tropical BayOnline Reputation Manager
10/10 Excellent
Joanne, Woodbridge
Voyage en groupe
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joanne
Séjour de 5 nuits en avril 2024
Réponse de Online Reputation Manager le 25 avr. 2024
Dear Joanne,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel.We look forward to sharing another amazing experience with you soon. Have a lovely day. Hotel Riu Palace Tropical BayOnline Reputation Manager
10/10 Excellent
RAJCOOMAR, SOUTH OZONE PARK
Voyage en famille, Voyage en couple
22 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
RAJCOOMAR
Séjour de 7 nuits en avril 2024
Réponse de Online Reputation Manager le 25 avr. 2024
Dear RAJCOOMAR,Thank you very much for your words and your positive evaluation.We are very happy to know that you left with such pleasant feelings and we hope to welcome you again soon.Best regards,Hotel Riu Palace Tropical BayOnline Reputation Manager
10/10 Excellent
Jennifer
Voyage en groupe
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jennifer
Séjour de 7 nuits en avril 2024
Réponse de Online Reputation Manager le 25 avr. 2024
Dear Jennifer,Thank you very much for your positive review! We are very happy to read that overall we lived up to your wishes and we hope that you will come back very soon and we can share another great experience. Have a great day,Hotel Riu Palace Tropical BayOnline Reputation Manager
8/10 Bien
Luis Gerardo
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Luis Gerardo
Séjour de 3 nuits en avril 2024
8/10 Bien
Galina, Fort Lee
Voyage en famille
19 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Galina
Séjour de 9 nuits en avril 2024
Réponse de Online Reputation Manager le 25 avr. 2024
Dear Galina,Thank you for your review! We are very happy to know that you loved your stay and we look forward to welcoming you again soon.Kind regards, Hotel Riu Palace Tropical BayOnline Reputation Manager
10/10 Excellent
Geoff
17 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Geoff
Séjour de 8 nuits en avril 2024
10/10 Excellent
Jordan Sarkozy
Voyage en couple
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jordan Sarkozy
Séjour de 7 nuits en avril 2024
Réponse de Online Reputation Manager le 25 avr. 2024
Dear Jordan Sarkozy,Thank you for the outstanding rating! It is very much appreciated, thank you very much! It would be a privilege to host you again soon. Loving Regards, Hotel Riu Palace Tropical BayOnline Reputation Manager
6/10 Satisfaisant
Julie
Voyage en couple
16 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Julie
Séjour de 4 nuits en avril 2024
Réponse de Hotel Riu Palace Tropical Bay Online Reputation Ma le 24 avr. 2024
Dear Julie,We appreciate you took the time to leave your impressions regarding your recent stay with us. However, we are very sorry to read that despite our efforts we could not meet your expectations in some areas.Nevertheless, we would like to thank you for having chosen our hotel for your stay and we will take note of your observations for future arrangements.Best Regards,Hotel Riu Palace Tropical BayOnline Reputation Manager
10/10 Excellent
oldrich
Voyage en couple
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
oldrich
Séjour de 13 nuits en mars 2024
Réponse de Online Reputation Manager le 24 avr. 2024
Dear oldrich,We were very pleased to read your kind remarks and to know that you have rated so positively various aspects of the hotel which have contributed to your experience being a very good one indeed.We hope that you will visit us again soon and that we will be able to offer you another unforgettable experience.We look forward to seeing you!Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager
10/10 Excellent
Holly
Voyage en famille
15 avr. 2024
Holly
Séjour de 5 nuits en avril 2024
Réponse de Online Reputation Manager le 25 avr. 2024
Dear Holly,Thank you for your amazing review! We are very happy to know that you loved your stay and enjoyed the warm hospitality provided by our staff. We look forward to welcoming you again soon and share a better experience. Kind regards, Hotel Riu Palace Tropical BayOnline Reputation Manager
10/10 Excellent
Erin
10 avr. 2024
Les points forts : Propreté
Erin
Séjour de 7 nuits en avril 2024
6/10 Satisfaisant
Donovan
Voyage en famille
9 avr. 2024
Les points faibles : Propreté, personnel et service, équipements
Donovan
Séjour de 7 nuits en avril 2024
Réponse de Online Reputation Manager le 11 avr. 2024
Dear Donovan,Thank you for your comment,We are pleased to hear that you enjoyed the wonderful, wide and varied gastronomic offer that we present.However, please allow us to comment that we are surprised that most of our staff did not treat you in the professional and friendly manner for which you are so well known.We are also surprised that we did not meet your expectations regarding the cleaning service, as we follow rigorous hygiene protocols that are continuously monitored.We want you to know that we have noted your comments and will discuss them with the relevant departments in order to continue our process of continuous improvement.We hope that you will give us the opportunity to welcome you back to one of our facilities and that we will be able to offer you the wonderful service and 100% satisfactory stay that we are accustomed to providing.Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager
8/10 Bien
Louma
9 avr. 2024