Avis sur Hideaway at Royalton Negril, An Autograph Collection All-Inclusive Resort - Adults Only
Hideaway at Royalton Negril, An Autograph Collection All-Inclusive Resort - Adults Only
Norman Manley Boulevard, Orange Bay, Negril, Hanover
Avis
8,0
Très bien
8,8/10
Propreté
8,2/10
Personnel et service
7,8/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
21 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2019
Réponse de Management Team le 22 juil. 2019
Dear Valued Guest,
Thank you for choosing Hideaway at Royalton Negril for your recent vacation and taking the time to share your feedback with us.
It was a pleasure hosting you and we hope to welcome you again for another memorable vacation experience.
Regards,
Hideaway at Royalton Negril
Management Team.
8/10 Bien
Keon
Voyage en couple
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Keon
Séjour de 1 nuit en mai 2024
8/10 Bien
Tasha, Seabrook
Voyage en famille, Voyage en groupe
7 mai 2024
Les points forts : Propreté
Tasha
Séjour de 5 nuits en mai 2024
Réponse de Management Team le 8 mai 2024
Dear Tasha,Thank you for choosing Hideaway Negril for your recent visit.We sincerely apologize for any inconvenience you encountered during your stay, your concern was shared with the maintenance manager for further review.It was a pleasure hosting you and we hope to welcome you again.Regards,Hideaway NegrilManagement Team.
6/10 Satisfaisant
Mary Beth
Voyage en couple
19 avr. 2024
Les points forts : Propreté
Mary Beth
Séjour de 4 nuits en avril 2024
Réponse de Management Team le 19 avr. 2024
Dear Mary Beth, Thank you for choosing Hideaway Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,Hideaway NegrilManagement Team.
2/10 Horrible
Jessica
Voyage en couple
6 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jessica
Réponse de Management Team le 10 avr. 2024
Dear Jessica, Thank you for choosing our resort for your recent vacation and for taking the time to share your feedback with us.It is regrettable to learn that we delivered less than an incredible experience throughout your stay. Our team has developed new approaches that will assist us in providing the excellent service we strive to deliver to our valued guests. It is very disheartening to learn that we did not fulfill that quest during your stay and your concerns will be treated as areas of opportunity for improvement.Regarding your comments relating to food positioning, we would like to take this opportunity to inform you that we have a food management safety system and our host undergo continuous training on food safety practices to ensure these standards are being maintained; nevertheless, your comments were shared with our quality team for further review and assessment.We hope that you will grant us another opportunity to host you again so that we can deliver an experience that will exceed your last.Regards,Hideaway NegrilManagement Team.
8/10 Bien
Ram
Voyage en groupe
5 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Ram
Séjour de 5 nuits en mars 2024
Réponse de Management Team le 8 avr. 2024
Dear Ram, Thank you for choosing Hideaway Negril for your recent vacation. We appreciate your comments on the variety of activities and the attentive hosts. It was a pleasure hosting you and we hope to welcome you again.Regards, Hideaway NegrilManagement Team.
8/10 Bien
Amanda
2 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amanda
Séjour de 5 nuits en mars 2024
Réponse de Management Team le 4 avr. 2024
Dear Amanda,Thank you for choosing Hideaway Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again. Regards,
8/10 Bien
Charlotte
2 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Charlotte
Séjour de 2 nuits en mars 2024
Réponse de Management Team le 4 avr. 2024
Dear Charlotte, Thank you for choosing Hideaway Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,
10/10 Excellent
Yvan, Oberlin
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yvan
Séjour de 3 nuits en mars 2024
Réponse de Management Team le 26 mars 2024
Dear Yvan, Thank you for choosing Hideaway Negril for your recent visit. It was certainly a pleasure hosting you and we hope to welcome you again.Regards, Hideaway NegrilManagement Team.
10/10 Excellent
Ashalee
Voyage en couple
12 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ashalee
Séjour de 4 nuits en mars 2024
Réponse de Management Team le 13 mars 2024
Dear Ashalee,Thank you for choosing Hideaway Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,Hideaway NegrilManagement Team
8/10 Bien
Gerald Pierre, New City
Voyage en famille
10 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gerald Pierre
Séjour de 6 nuits en mars 2024
Réponse de Management Team le 12 avr. 2024
Dear Gerald Pierre,Thank you for choosing Royalton Negril for your recent vacation.It was a pleasure hosting you and we hope to welcome you again. Regards,
10/10 Excellent
Melissa
Voyage en famille
9 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Melissa
Séjour de 4 nuits en mars 2024
Réponse de Management Team le 11 mars 2024
Dear Melissa,Thank you for choosing Hideaway Negril for your recent vacation. It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway NegrilManagement Team.
8/10 Bien
Stephanie
9 mars 2024
Stephanie
Séjour de 6 nuits en mars 2024
Réponse de Management Team le 29 mars 2024
Dear Stephanie,Thank you for choosing Hideaway Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,Hideaway NegrilManagement Team.
8/10 Bien
Ayana
24 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ayana
Séjour de 4 nuits en février 2024
Réponse de Management Team le 26 févr. 2024
Dear Ayana,Thank you for choosing Hideaway Negril for your recent visit. It was a pleasure hosting you and we look forward to welcoming you again. Regards,Royalton NegrilManagement Team.
8/10 Bien
Linda
Voyage en couple
20 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Linda
Séjour de 4 nuits en février 2024
Réponse de Management Team le 21 févr. 2024
Dear Linda, Thank you for choosing Hideaway Negril for your recent visit.Our team values your feedback as this information allows us to improve our products and services. Kindly accept our sincerest apology for any subpar service you received during your stay; your concerns were shared with the relevant managers for improvement.It is our sincerest hope that you grant us another opportunity to host you again.Regards,
6/10 Satisfaisant
Tamara Tania
Voyage en famille
3 févr. 2024
Les points forts : Équipements
Tamara Tania
Réponse de Management Team le 5 févr. 2024
Dear Tamara,Thank you for choosing us for your recent visit.Our team appreciates your comment highlighting the friendliness of most of our hosts, however, it saddens us to learn that we did not exceed your expectations during your visit. Kindly accept our sincerest apology for any inconsistent service you received. It is our sincerest hope that you grant us another opportunity to host you again so that we can deliver an experience that will exceed your last.Regards,Hideaway NegrilManagement Team.
10/10 Excellent
Charles
30 janv. 2024
Charles
Séjour de 4 nuits en janvier 2024
Réponse de Management Team le 20 mars 2024
Dear Charles,Thank you for choosing Hideaway Negril for your recent vacation.It was a pleasure hosting you and we hope to welcome you again.Regards,Hideaway NegrilManagement Team.
10/10 Excellent
Ricky Lamont
Voyage en couple
29 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ricky Lamont
Séjour de 4 nuits en janvier 2024
Réponse de Management Team le 29 janv. 2024
Dear Ricky, Thank you for choosing Hideaway Negril for your recent vacation and for taking the time to share your experience with us.It was a pleasure hosting you and we hope to welcome you again.Regards,Hideaway NegrilManagement Team.
8/10 Bien
Kimberly
Voyage en famille, Voyage en groupe
24 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kimberly
Séjour de 5 nuits en janvier 2024
Réponse de Management Team le 24 janv. 2024
Dear Kimberly,We are grateful for your visit and truly sorry about your experience.Our paramount priority is our guests’ satisfaction, and your honest feedback will help us to be better and correct what is necessary. when we became aware of the AC situation, we immediately took measures to prevent this from having a further influence during your stay; we apologize for any inconvenience this may have caused. The problem has been resolved and the service has been fully restored. If there is anything we can do for you, we would like to discuss further, please visit our guest service agent at the main lobby next to the escalator, or if you have already departed, please send our Post Travel Specialist an email for us to learn more.It is our sincerest hope that you grant us another opportunity to host you again so that we can deliver an experience that will surpass your last. Regards,Royalton NegrilManagement Team.
8/10 Bien
Brittany
Voyage en groupe
18 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brittany
Séjour de 7 nuits en janvier 2024
Réponse de Management Team le 18 janv. 2024
Dear Brittany,Please accept our sincerest apology for any inconsistent service received throughout your stay, this is certainly not the typical experience we strive to deliver to our valued guests, and in order for us to improve, your concerns will be treated as areas of opportunity for improvement by our department heads.
10/10 Excellent
Heather
6 janv. 2024
Heather
Séjour de 6 nuits en décembre 2023
Réponse de Management Team le 18 janv. 2024
Dear Heather,Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton NegrilManagement Team.
6/10 Satisfaisant
Renette
Voyage en famille
27 déc. 2023
Les points forts : Propreté, personnel et service, équipements
Renette
Séjour de 4 nuits en décembre 2023
Réponse de Management Team le 18 janv. 2024
Dear Renette,Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton NegrilManagement Team.
2/10 Horrible
Virginia
25 déc. 2023
Virginia
Séjour de 5 nuits en décembre 2023
Réponse de Management Team le 18 janv. 2024
Dear Virginia,Thank you for choosing our resort for your vacation.It is regrettable to learn that we did not exceed your expectations during your stay. Our team has implemented new actions in our areas of opportunities for us to improve. ''It is our sincerest hope that you grant us another opportunity to host you again so that we can deliver an experience that will exceed your last. Regards,Hideaway NegrilManagement Team.
10/10 Excellent
Seemien
23 nov. 2023
Seemien
Séjour de 3 nuits en septembre 2023
Réponse de Alvan le 24 nov. 2023
Thanks Much for choosing us at Hideaway by Royalton and i am super happy that we were able to create a satisfactory experience for you! Looking forward to hosting you again. Have a great day from Jamaica.
10/10 Excellent
Sean
Voyage en couple
28 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sean
Séjour de 6 nuits en octobre 2023
Réponse de Management Team le 30 oct. 2023
Dear Sean,Thank you for choosing Hideaway Negril for your recent vacation.We are pleased to see your comments on our beautiful property and the excellent service provided by butlers Dwight and Okeen. It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway NegrilManagement Team.
10/10 Excellent
Evelyn
26 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Evelyn
Séjour de 3 nuits en octobre 2023
Réponse de Management Team le 30 oct. 2023
Dear Evelyn,Thank you for choosing Royalton Negril for your recent vacation.It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway NegrilManagement Team.
10/10 Excellent
Stephannie, houston
23 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephannie
Réponse de Management Team le 30 oct. 2023
Dear Stephannie,Thank you for choosing Royalton Negril for your recent vacation.It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway NegrilManagement Team.
10/10 Excellent
Monica
22 oct. 2023
Monica
Séjour de 3 nuits en octobre 2023
Réponse de Management Team le 13 nov. 2023
Dear Monica,Thank you for choosing Hideaway Negril for your recent vacation and for taking the time to share your experience with us.It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway NegrilManagement Team.
10/10 Excellent
Victoria
20 oct. 2023
Les points forts : Infrastructures et conditions de l’hébergement
Victoria
Séjour de 4 nuits en octobre 2023
Réponse de Management Team le 23 oct. 2023
Dear Victoria,Thank you for choosing Hideaway Negril for your recent vacation.It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway NegrilManagement Team.
8/10 Bien
Wilford
15 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wilford
Séjour de 7 nuits en octobre 2023
Réponse de Management Team le 17 oct. 2023
Dear Wilford,Thank you for choosing Hideaway Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,Hideaway NegrilManagement Team.
10/10 Excellent
Matthew
3 oct. 2023
Matthew
Séjour de 4 nuits en août 2023
Réponse de Management Team le 23 oct. 2023
Dear Matthew,Thank you for choosing Hideaway Negril for your recent vacation.It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway NegrilManagement Team.
10/10 Excellent
Amerika
Voyage en couple
29 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amerika
Séjour de 3 nuits en septembre 2023
Réponse de Management Team le 2 oct. 2023
Dear Amerika, Thank you for choosing Hideaway Negril for your recent visit.Our team is delighted to see your comments on the enjoyable vacation experience with us. It was a pleasure hosting you and we hope to welcome you again.Regards,
6/10 Satisfaisant
Craig
8 sept. 2023
Les points forts : Propreté
Craig
Séjour de 1 nuit en septembre 2023
Réponse de Management Team le 12 sept. 2023
Dear Craig,Thank you for choosing us for your recent visit.It is our sincerest hope that you grant us another opportunity to host you again so that we can deliver an experience that will; exceed your last. Regards,
6/10 Satisfaisant
Micheala
7 sept. 2023
Les points forts : Équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Micheala
Séjour de 4 nuits en septembre 2023
Réponse de Management Team le 12 sept. 2023
Dear Micheala,Thank you for choosing our resort for your recent visit. Our team values your feedback as this information allows us to improve our products and services.Delivering excellent service to all our guests remains our top priority at all times and to read that we delivered less than an incredible vacation throughout your stay is very disheartening. Your concerns were duly noted and shared with the respective manager who will treat your concerns as areas of opportunity for improvement. Our team has implemented new action plans that will give our guests satisfaction and comfort and your feedback is greatly appreciated as we work assiduously to meet and exceed expectations.We sincerely hope that you grant us another opportunity to host you again so that we can deliver an experience that will surpass your last.Regards,
8/10 Bien
Dana
Voyage en couple
3 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dana
Séjour de 3 nuits en août 2023
Réponse de Management Team le 5 sept. 2023
Dear Dana,Thank you for choosing our resort for your recent vacation.It was certainly a pleasure hosting you and we hope to welcome you again.Regards,Hideaway NegrilManagement Team.
2/10 Horrible
Tiffany
28 août 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Tiffany
Séjour de 3 nuits en août 2023
Réponse de Management Team le 31 août 2023
Dear Valued Guest,Thank you for choosing our resort for your recent visit. Our team values your feedback as this information allows us to improve our products and services.It is regrettable to learn that we delivered less than an incredible experience throughout your stay. Kindly accept our sincerest apology for any inconsistent service you received during your stay. Our team has developed new approaches that will assist us in providing the excellent service we strive to deliver to our valued guests. It is very disheartening to learn that we did not fulfill that quest during your stay and your concerns will be treated as areas of opportunity for improvement.We hope that you grant us another opportunity to host you again so that we can deliver an experience that will surpass your last.Regards,
4/10 Médiocre
Jahnay
Voyage en groupe, Voyage en couple
28 août 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jahnay
Séjour de 3 nuits en août 2023
Réponse de Management Team le 31 août 2023
Dear Valued Guest,Thank you for choosing our resort for your recent visit. Our team values your feedback as this information allows us to improve our products and services.It is regrettable to learn that we delivered less than an incredible experience throughout your stay. Kindly accept our sincerest apology for any inconsistent service you received during your stay. Our team has developed new approaches that will assist us in providing the excellent service we strive to deliver to our valued guests. It is very disheartening to learn that we did not fulfill that quest during your stay and your concerns will be treated as areas of opportunity for improvement.We hope that you grant us another opportunity to host you again so that we can deliver an experience that will surpass your last.Regards,
10/10 Excellent
Ericka
28 août 2023
Ericka
Séjour de 3 nuits en août 2023
Réponse de Management Team le 18 sept. 2023
Dear Ericka, Thank you for choosing Hideaway Negril for your recent vacation and for taking the time to share your experience with us.It was a pleasure hosting you and we hope to welcome you again.Regards,
10/10 Excellent
Krystal K
Voyage en couple
25 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Krystal K
Séjour de 6 nuits en août 2023
Réponse de Management Team le 28 août 2023
Dear Krystal,Thank you for choosing Hideaway Negril for your recent vacation and for taking the time to share your experience with us.It was a pleasure hosting you and we hope to welcome you again. Regards,
10/10 Excellent
Lawrence
Voyage d’affaires
20 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lawrence
Séjour de 4 nuits en août 2023
Réponse de Management Team le 21 août 2023
Dear Lawrence,Thank you for choosing Hideaway Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,
10/10 Excellent
Fatimah
26 juil. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fatimah
Séjour de 5 nuits en juillet 2023
Réponse de Management Team le 1 août 2023
Dear Fatimah,Thank you for choosing Hideaway Negril for your recent vacation.It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway NegrilManagement Team.
6/10 Satisfaisant
Tina Louise
Voyage en famille
10 juil. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Tina Louise
Séjour de 6 nuits en juillet 2023
Réponse de Management Team le 11 juil. 2023
Dear Tina,Thank you for choosing Hideaway Negril for your recent visit.We appreciate your comments highlighting the friendliness of our bar hosts who contributed positively to your stay. Kindly accept our sincerest apology for any subpar service you received during your stay with us. Your concerns were duly noted and shared with the respective managers who will implement new actions to avoid any future recurrence. It is our sincerest hope that you grant us another opportunity to host you again. Regards,Hideaway NegrilManagement Team.
8/10 Bien
Sharla
6 juil. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Sharla
Séjour de 1 nuit en juillet 2023
Réponse de Management Team le 7 juil. 2023
Dear Sharla, Thank you for sharing your honest feedback with us.It was a pleasure hosting you and we hope to welcome you again.Regards,Hideaway NegrilManagement Team.
10/10 Excellent
Brian
Voyage en famille
18 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Brian
Réponse de Management Team le 23 juin 2023
Dear Brian, Thank you for choosing Hideaway Negril for your recent vacation.It was a pleasure hosting you and we hope to welcome you again.Regards,Hideaway NegrilManagement Team.
6/10 Satisfaisant
nikita
Voyage en couple
10 juin 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
nikita
Séjour de 7 nuits en juin 2023
Réponse de Management Team le 19 juin 2023
Dear Nikita,Thank you for choosing Hideaway Negril for your recent vacation and for taking the time to share your experience with us. Our team values your feedback as this information allows us to identify our areas of opportunities for improvement. Providing excellent service to our guests is one of our top priorities and your comments were duly noted and shared with the respective manager who will implement the necessary actions for improvement. It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway NegrilManagement Team.
10/10 Excellent
Doug
17 mai 2023
Doug
Séjour de 6 nuits en mai 2023
Réponse de Management Team le 6 juin 2023
Dear Doug,Thank you for choosing Hideaway Negril for your recent vacation and for taking the time to share your experience with us.It was a pleasure hosting you and we hope to welcome you again for another memorable vacation experience. Regards,Hideaway NegrilManagement Team.
10/10 Excellent
Ariel W
2 mai 2023
Ariel W
Séjour de 5 nuits en avril 2023
Réponse de Management Team le 29 mai 2023
Dear Ariel,Thank you for choosing Hideaway Negril for your recent vacation and for taking the time to share your experience with us.It was a pleasure hosting you and we hope to welcome you again.Regards,Hideaway NegrilManagement Team.
8/10 Bien
Marvin
27 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marvin
Séjour de 4 nuits en mars 2023
Réponse de Management Team le 28 mars 2023
Dear Marvin, Thank you for choosing Hideaway Negril for your recent vacation and for taking the time to share your experience with us.It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway NegrilManagement Team.
10/10 Excellent
Gabriela
Voyage en famille
26 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gabriela
Séjour de 4 nuits en mars 2023
Réponse de Management Team le 27 mars 2023
Dear Gabriela, Thank you for choosing Hideaway Negril for your recent vacation. We are thrilled to see that you had such an enjoyable vacation and we hope to see you again in the future. Regards,Hideaway NegrilManagement Team.
2/10 Horrible
Kory
21 mars 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Kory
Séjour de 4 nuits en mars 2023
Réponse de Management Team le 22 mars 2023
Dear Valued Guest,Thank you for choosing our resort for your recent vacation.We hope that you grant us another opportunity to host you again to an experience that will surpass your last. Regards,Hideaway NegrilManagement Team.