Avis sur Hotel Preston Nashville Airport
Hotel Preston Nashville Airport
733 Briley Pkwy, Nashville, TN
Avis
7,6
Bien
7,8/10
Propreté
8,2/10
Personnel et service
7,2/10
Équipements
7,2/10
Infrastructures et conditions de l’hébergement
7,4/10
Écoresponsabilité
Avis
26 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
10/10 Excellent
Leslie
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Leslie
Séjour de 1 nuit en mai 2024
10/10 Excellent
Alice
24 mai 2024
Les points forts : Propreté, personnel et service, équipements
Alice
Séjour de 3 nuits en mai 2024
10/10 Excellent
Courtney
23 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Courtney
Séjour de 4 nuits en avril 2024
10/10 Excellent
Bryan
Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bryan
Séjour de 1 nuit en mai 2024
10/10 Excellent
ANGELA
Voyage d’affaires, Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ANGELA
Séjour de 1 nuit en mai 2024
10/10 Excellent
Alman
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alman
Séjour de 1 nuit en mai 2024
10/10 Excellent
Christian
Voyage en famille
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christian
Séjour de 1 nuit en mai 2024
8/10 Bien
Daniel
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniel
Séjour de 1 nuit en mai 2024
10/10 Excellent
Christian Geissel
Voyage en couple
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christian Geissel
Séjour de 3 nuits en mai 2024
6/10 Satisfaisant
Juanette, Liberty
13 mai 2024
Juanette
Séjour de 2 nuits en mai 2024
8/10 Bien
Eric
Voyage d’affaires
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eric
Séjour de 2 nuits en mai 2024
10/10 Excellent
Del Jean
Voyage en groupe
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Del Jean
Séjour de 1 nuit en mai 2024
Réponse de Melvin le 12 mai 2024
Thank you for your five-star review! We hope to host you again soon!
8/10 Bien
DAMION
9 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
DAMION
Séjour de 1 nuit en mai 2024
Réponse de Melvin le 12 mai 2024
Thank you for your review.
10/10 Excellent
Amanda
Voyage en couple
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amanda
Séjour de 1 nuit en février 2024
6/10 Satisfaisant
Kelly
Voyage en famille, Voyage en groupe
9 mai 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Kelly
Séjour de 1 nuit en mai 2024
6/10 Satisfaisant
Carlee
8 mai 2024
Les points forts : Personnel et service
Carlee
Séjour de 2 nuits en mai 2024
Réponse de Melvin le 12 mai 2024
Thank you for your review.
4/10 Médiocre
Benjamin
Voyage en couple
5 mai 2024
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
Benjamin
Séjour de 1 nuit en mai 2024
Réponse de Melvin le 6 mai 2024
Thank you for sharing your feedback with us following your recent stay at our newly branded Marriott property. We are delighted to hear that you enjoyed the hospitality of our staff, the excellent service at the bar, and the quality of our food and entertainment.However, we were disheartened to learn about the issues you encountered with your room. Please accept our sincere apologies for any inconvenience this may have caused. Your comments regarding the condition of the room, including the door and toilet, have been brought to the immediate attention of our maintenance team to ensure that corrective measures are taken promptly.We understand the importance of providing comfortable and well-maintained accommodations for our guests, and we regret that we fell short of meeting your expectations in this regard. Please know that your feedback is invaluable to us as we continue to enhance our guest experience during our renovation process.We hope to have the opportunity to welcome you back in the future to showcase the improvements we are making and to provide you with the exceptional stay you deserve.
4/10 Médiocre
Olivia
29 avr. 2024
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Olivia
Séjour de 1 nuit en avril 2024
Réponse de Melvin le 6 mai 2024
Thank you for sharing your feedback regarding your recent stay at our newly branded Marriott property. We sincerely apologize for any disappointment you experienced during your visit.We understand your expectations for a newly renovated room, and we regret that we fell short of meeting them, as we recently started the renovation process and are finishing up on the top floors, were the reno stated. Please know that your feedback regarding the condition of the room, including the bathroom issues, has been shared with our renovation team for immediate attention. We are committed to ensuring that all areas of our property meet the high standards expected of the Marriott brand.We are pleased to hear that you found our bar/lounge and entrance appealing, and that our staff provided you with kind and attentive service. Your positive comments are truly appreciated and will be shared with our team.We are continuously working to enhance our guest experience, and we hope to have the opportunity to welcome you back in the future to showcase the improvements we are making. If you would like to discuss your experience in more detail or if there is anything further we can assist you with, please do not hesitate to contact us directly.
10/10 Excellent
Kali
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kali
Séjour de 2 nuits en avril 2024
Réponse de Melvin le 4 mai 2024
Kali, Thank you for your five-star review. We hope to see you again soon!
10/10 Excellent
conrad
Voyage en groupe, Voyage d’affaires
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
conrad
Séjour de 2 nuits en avril 2024
Réponse de Melvin le 28 avr. 2024
Conrad, Thank you for you five-star review! Although we're dishearten to learn about the few hiccups you experienced during your stay we're pleased to learn that you were made aware of our chances that's coming along with the renovation. We hope to have you back post renovation, for you to enjoy the full Preston experience.
10/10 Excellent
Autumn
Voyage en groupe
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Autumn
Séjour de 1 nuit en avril 2024
Réponse de Melvin le 28 avr. 2024
Autumn, Thank you for your five-star rating! We are delighted to hear that you had a great stay and that our location was perfect for your needs. Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. We weclome you back to stay with us the next time you're in the music city.
10/10 Excellent
Allison
Voyage en couple
28 avr. 2024
Les points forts : Équipements
Allison
Séjour de 2 nuits en avril 2024
Réponse de Melvin le 28 avr. 2024
Allison, Thank you for your five-star review. We're excited to hear you enjoyed your stay and found our lacation accomodating. We hope to see you again soon!
6/10 Satisfaisant
Allison
28 avr. 2024
Les points forts : Propreté et personnel et service
Allison
Séjour de 3 nuits en avril 2024
Réponse de Melvin le 4 mai 2024
Allison, thank you for your review.
10/10 Excellent
Steven
24 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Steven
Séjour de 1 nuit en avril 2024
Réponse de Melvin le 24 avr. 2024
Steven, thank you so much for your review. We're delighted to learn that you continuously enjoy your stay with us. We're looking forward to you next awesome visit!
10/10 Excellent
Teresa
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Teresa
Séjour de 2 nuits en avril 2024
Réponse de Melvin le 24 avr. 2024
Tereasa, thank you for you five-star review! Please come back to visit wiith us soon!
6/10 Satisfaisant
Kimberly
21 avr. 2024
Kimberly
Séjour de 1 nuit en avril 2024
Réponse de Melvin le 12 mai 2024
Thank you for your review.
10/10 Excellent
Angela
20 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Angela
Séjour de 1 nuit en mars 2024
Réponse de Melvin le 20 avr. 2024
Angela thank you for your five-star review! Please come back to visit us again soon!
6/10 Satisfaisant
Alicia
Voyage en famille
15 avr. 2024
Les points forts : Personnel et service et équipements
Alicia
Séjour de 2 nuits en avril 2024
Réponse de Melvin le 17 avr. 2024
Thank you for choosing to stay at our newly branded Marriott property and for taking the time to share your feedback. We are pleased to hear that you found our location convenient and that you were satisfied with the comfort of your bed and the excellent service provided by our staff. We apologize for the noise disturbances you experienced during your stay. We understand that noise can significantly impact your overall experience, and we are actively working to address this issue. As part of our ongoing renovations, we are exploring ways to improve soundproofing in our rooms to ensure a more peaceful stay for our guests. Your feedback is invaluable to us as we strive to enhance our guests' experience, and we appreciate your understanding during this time of transition. If you have any further comments or suggestions, please do not hesitate to contact us directly. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay.
2/10 Horrible
Tony
15 avr. 2024
Tony
Séjour de 1 nuit en avril 2024
Réponse de Melvin le 6 mai 2024
Tony, thank you for your review. We wish that we had more information about your stay, that prompt this score. If you should have any questions, please reach out to us directly. Thank you for staying with us.
8/10 Bien
Andrea
Voyage en couple
11 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Andrea
Séjour de 2 nuits en avril 2024
Réponse de Melvin le 13 avr. 2024
Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you found our property sufficient for your needs.Although the property is located minutes from the Nashville airport and 15 minutes from the downtown area, understand that the location is an important aspect of the overall guest experience, and we regret that it did not meet your expectations. We appreciate your feedback and hope to welcome you back in the near future.
6/10 Satisfaisant
Jose
Voyage en couple
8 avr. 2024
Les points forts : Personnel et service et équipements
Jose
Séjour de 2 nuits en avril 2024
Réponse de Melvin le 13 avr. 2024
Thank you for taking the time to share your feedback with us. We are glad to hear that you had a satisfactory stay overall.If you have any further comments or suggestions for improvement, please feel free to share them with us. We value your feedback and hope to welcome you back in the future for an even better experience.
8/10 Bien
Laura
Voyage en famille
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laura
Réponse de Melvin le 13 avr. 2024
Thank you for sharing your recent experience at the Preston Nashville Tennessee hotel. We are pleased to hear that you found our rooms clean and our staff friendly and accommodating. Providing a comfortable and enjoyable stay for our guests is our top priority, and we are glad that we could contribute positively to your visit.We apologize for the inconvenience you experienced with our parking situation. We understand the frustration that comes with limited parking availability, and we appreciate your patience and understanding. Please know that we are actively working on solutions to alleviate this issue and improve the parking experience for our guests.In the meantime, we encourage guests to explore alternative transportation options like Uber or Lyft, and we are happy to assist with arranging transportation if needed.Your feedback is invaluable to us as we strive to enhance our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.If you have any further comments or suggestions, please do not hesitate to reach out to our guest relations team.
8/10 Bien
Ronald
7 avr. 2024
Les points forts : Personnel et service
Ronald
Séjour de 1 nuit en avril 2024
Réponse de Melvin le 13 avr. 2024
Thank you for your review! We're pleased to learn that you enjoyed your stay. Please come back to visit us again!
10/10 Excellent
Rachael
7 avr. 2024
Les points forts : Propreté et personnel et service
Rachael
Séjour de 1 nuit en avril 2024
Réponse de Melvin le 13 avr. 2024
Thank you for sharing your wonderful feedback with us! We are thrilled to hear that you enjoyed your stay and found our hotel to be convenient and offering a boutique feel at a great value.Providing a comfortable and enjoyable experience for our guests is our top priority, and we are delighted that we were able to exceed your expectations. Your kind words serve as motivation for our team to continue delivering exceptional service.We hope to have the pleasure of welcoming you back soon for another fantastic stay.
10/10 Excellent
Kevin
7 avr. 2024
Kevin
Séjour de 1 nuit en avril 2024
Réponse de Melvin le 28 avr. 2024
Kevin, thank you for your five-star review! We hope to have you back soon!
10/10 Excellent
Kim
Voyage en famille
28 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kim
Séjour de 1 nuit en mars 2024
Réponse de Melvin le 4 avr. 2024
Thank you for your kind words and for taking the time to share your experience with us! We're delighted to hear that you enjoyed the friendly service and had a great time with our bartender.Providing exceptional service is at the heart of what we do, and it's always rewarding to receive such positive feedback. We'll be sure to pass along your compliments to our bartender and the rest of the team.We look forward to welcoming you back soon for another enjoyable visit!
10/10 Excellent
Shelby
24 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shelby
Séjour de 2 nuits en mars 2024
Réponse de Melvin le 26 mars 2024
Thank you for your five-star review! We appreciate your feedback and hope to see you again soon!
2/10 Horrible
Garnet, Backus
24 mars 2024
Les points faibles : Propreté et personnel et service
Garnet
Séjour de 1 nuit en mars 2024
Réponse de Melvin le 26 mars 2024
Garnet, thank you for taking the time share your experience with us. We are sorry to hear you didn't have a pleasant check -in experience. We are working hard to add more friendly/smiling faces to our team to better service our guest on sold out city nights. We will use this feedback to enhance our guest experiences in the future. We hope to have the opportunity to service you again in the future.
10/10 Excellent
Rose
22 mars 2024
Rose
Séjour de 1 nuit en mars 2024
Réponse de Melvin le 13 avr. 2024
Rose, Thank you for five-star review! We're please to learn you enjoyed your stay with us. Please come back to visit us again soon!
10/10 Excellent
Wilma
Voyage en famille
16 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wilma
Séjour de 1 nuit en mars 2024
Réponse de Melvin Bass le 17 mars 2024
Wilma, thank you so much for for your 5-star review We hope to see you again soon!
10/10 Excellent
michael, Culleoka
Voyage en couple
16 mars 2024
Les points forts : Propreté et personnel et service
michael
Séjour de 1 nuit en mars 2024
Réponse de Melvin Bass le 17 mars 2024
Michael, thank you so much for for your 5-star review We hope to see you again soon!
6/10 Satisfaisant
Eric, Memphis
Voyage en couple
15 mars 2024
Les points forts : Propreté
Eric
Séjour de 3 nuits en mars 2024
Réponse de Melvin Bass le 17 mars 2024
thank you so much for your review We hope to see you again post renovations.
8/10 Bien
Braydon, Chattanooga
11 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Braydon
Séjour de 2 nuits en mars 2024
Réponse de Melvin Bass le 12 mars 2024
Braydon, thank you for your review!
10/10 Excellent
Alice
26 févr. 2024
Alice
Séjour de 8 nuits en février 2024
Réponse de Roni le 9 mars 2024
Alice, Thank you for taking time to review your stay. I'm thrilled to see that you enjoyed your time with us! I will share those 5 Stars with my awesome Team! We look forward to seeing you the next time your travels bring you our way!
10/10 Excellent
Alice
26 févr. 2024
Alice
Séjour de 5 nuits en février 2024
Réponse de Roni le 9 mars 2024
Alice, Thank you for taking time to review your stay. My awesome Team & I strive to provide a great Guest experience & are thrilled to see those 5 Stars! We look forward to seeing you the next time your travels bring you to our beautiful city!
6/10 Satisfaisant
Sharon
24 févr. 2024
Sharon
Séjour de 1 nuit en février 2024
Réponse de Melvin le 26 mars 2024
Thank you for your review.
6/10 Satisfaisant
Shelia
Voyage en couple
19 févr. 2024
Les points forts : Propreté et personnel et service
Shelia
Séjour de 2 nuits en février 2024
Réponse de Roni le 9 mars 2024
Sheila, Thank you for taking time to review your stay. I'm sorry to hear that you had some shuttle issues. We are working on a better procedure. We hope that you will stop back in next time your travels bring you to our beautiful city.
4/10 Médiocre
Zane
18 févr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Zane
Séjour de 2 nuits en février 2024
Réponse de Roni le 9 mars 2024
Zane, Thank you for taking time to review your stay. I'm sorry to hear that you had to deal with those pesky ladybugs! They are extremely thick this time of year. Please know that we are working on the issue. We hope that you will stop back in the next time your travels bring you our way.
8/10 Bien
Donald
Voyage en famille
18 févr. 2024
Les points forts : Propreté et personnel et service
Donald
Séjour de 1 nuit en février 2024
Réponse de Roni le 9 mars 2024
Donald, Thank you for taking time to review your stay. I'm sorry to hear that we didn't quite meet your expectations. We appreciate your patience & understanding while we work hard to bring our Guests a fresh, new Hotel Preston Nashville Airport! And yes....all of those issues you experienced are on the list! We look forward to seeing you the next time your travels bring you our way & hearing your thoughts on our renovation progress!