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Avis sur Candlewood Suites Smyrna - Nashville, an IHG Hotel

2.5 out of 5
Candlewood Suites Smyrna - Nashville, an IHG Hotel
930 Colonnade Drive, Smyrna, TN

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 282 avis sur 498." "
Note des voyageurs de 8 (Bien), d’après 128 avis sur 498." "
Note des voyageurs de 6 (Satisfaisant), d’après 36 avis sur 498." "
Note des voyageurs de 4 (Médiocre), d’après 24 avis sur 498." "
Note des voyageurs de 2 (Horrible), d’après 28 avis sur 498." "

8,8/10

Propreté

8,8/10

Personnel et service

8,4/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 Excellent

Jacques

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
À recommander
3 jours de repos bel emplacement, cuisine complète, propre et excellent service
Séjour de 3 nuits en avril 2019
Réponse de Marissa W. le 30 avr. 2019
Thank you for your kind words on the Candlewood Suites Smyrna. We are pleased to see that you enjoyed your time at the hotel from our great service to the full kitchens in all of our rooms. The next time you are in the area we do hope to see you. Safe travels!!

10/10 Excellent

Christian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2018
Réponse de Marissa W le 3 janv. 2019
Thank you so much for your positive review on the Candlewood Suites Smyrna. Your feedback is very much appreciated to improve our hotel. The next time you are in the area we hope to see you. Safe Travels!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel très bien isolé. Pas de bruit extérieur ou dans les couloirs. On peut dormir !
Séjour de 1 nuit en décembre 2018
Réponse de Marissa W le 3 janv. 2019
Thank you for taking the time to review the Candlewood Suites Smyrna . We are pleased to hear that you enjoyed our quiet rooms. The next time you are in the area we hope to see you. Take care!

2/10 Horrible

Barbara

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The kitchen sink drained very slowly. The electrical plug near the nightstand didn't work. We had lukewarm water in the morning for our shower. We left after one night.
Séjour de 4 nuits en mai 2024

10/10 Excellent

Cedric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de GM le 11 mars 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites SMYRNA - NASHVILLE. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Candlewood Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Satisfaisant

Sloan

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Solid inexpensive room with a stove and a fridge. Satellite TV, and I was there during a storm so the TV didn’t work, but the Internet connection was decent. Staff was very friendly and helpful at check in and check out. I would stay here again.
Séjour de 1 nuit en février 2024
Réponse de GM le 11 mars 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites SMYRNA - NASHVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.

8/10 Bien

Gayle

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What I like about this property was the cleanliness. It quiet and very comfortable.
Séjour de 1 nuit en février 2024
Réponse de GM le 11 mars 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites SMYRNA - NASHVILLE. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Candlewood Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Bien

Kim

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en février 2024
Réponse de GM le 11 mars 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites SMYRNA - NASHVILLE. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Candlewood Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Bien

Harvey

Séjour de 2 nuits en février 2024
Réponse de GM le 4 avr. 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites SMYRNA - NASHVILLE. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Candlewood Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Karen

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Our room was nice and clean. Had everything we needed. Staff was friendly and nice. Very helpful when needing directions.
Séjour de 2 nuits en février 2024
Réponse de GM le 11 mars 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites SMYRNA - NASHVILLE. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Candlewood Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Brent, Chattanooga

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The manager Mrs. Fuhrer is an ASSET to Candlewood Suites and was a pure joy during our weekend getaway!
Séjour de 2 nuits en février 2024
Réponse de GM le 11 mars 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites SMYRNA - NASHVILLE. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Candlewood Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Cynthia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly service. Rooms were nice
Séjour de 1 nuit en février 2024
Réponse de GM le 11 mars 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites SMYRNA - NASHVILLE. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Candlewood Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Marily

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de GM le 11 mars 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites SMYRNA - NASHVILLE. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Candlewood Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Bien

Archie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kl
Séjour de 2 nuits en février 2024
Réponse de GM le 11 mars 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites SMYRNA - NASHVILLE. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Candlewood Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Angela

Voyage en famille
The front desk lady was super nice. The room was clean.
Séjour de 2 nuits en janvier 2024
Réponse de GM le 11 mars 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites SMYRNA - NASHVILLE. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Candlewood Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de GM le 11 mars 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites SMYRNA - NASHVILLE. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Candlewood Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Trey

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en janvier 2024
Réponse de GM le 11 mars 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites SMYRNA - NASHVILLE. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Candlewood Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Jeff

Séjour de 1 nuit en janvier 2024
Réponse de GM le 11 mars 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites SMYRNA - NASHVILLE. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Candlewood Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Bien

Archie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean and staff was great
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Autumne

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Chris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023

8/10 Bien

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

8/10 Bien

Shelly

Les points forts : Propreté
Les points faibles : Personnel et service
Dont hirer Rude people at front desk
The guy at the front desk. Wasn't very nice told me with a smile on his face that I wasn't going get the room I needed on the first floor .I wanted king size bed .Room was clean
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Byron, Vine Grove

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient and spacious room for quick travel stop.
Séjour de 1 nuit en novembre 2023

2/10 Horrible

Erick

Check in got canceled
Séjour de 1 nuit en novembre 2023

8/10 Bien

Vanessa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great experience overall.
Séjour de 4 nuits en novembre 2023

6/10 Satisfaisant

James

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Confort de la chambre
Old mattress
The queen sized bed should be replaced with a foam or foam topper added to the mattress. It’s just too old and worn to encourage a good nights sleep.
Séjour de 2 nuits en novembre 2023

6/10 Satisfaisant

Aleksey, LAKEVILLE

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Neiko

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Everything was solid except the nightstands were not cleaned. Quite a bit of brown sticky substance on them.
Séjour de 2 nuits en novembre 2023

6/10 Satisfaisant

James

Voyage en famille
Les points forts : Personnel et service
Séjour de 2 nuits en novembre 2023

6/10 Satisfaisant

rosha

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en novembre 2023

8/10 Bien

Marchel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Only thing that would be great to have would be firmer pillows but otherwise I had a great experience and will come again
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Cynthia

Séjour de 1 nuit en novembre 2023

2/10 Horrible

Mary

Voyage en couple
Les points faibles : Propreté et personnel et service
Housekeeping didn’t clean the room. And kept charging card on file over and over.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023

8/10 Bien

John

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Save energy systems tech
Not too bad of a place to stay for the price. I would stay here again.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Greg

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Emily

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place
Loved the lay out of the single queen suite. Clean and fashionable.
Séjour de 1 nuit en octobre 2023

8/10 Bien

Gilberto

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
A multi-story hotel with one broken elevator does not make a pleasant stay.
Séjour de 1 nuit en octobre 2023

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Needs to be remodeled. Not worth the price. Hotel has a roach problem.
Séjour de 7 nuits en octobre 2023

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Propreté
Two Nights in Candlewood
Everything was amazing except a few minor issues. When we first entered our room, it had a weird smell to it so we had to go out and get air fresheners for our two night stay. Secondly, on our final night, I was headed checking what time it was on my phone and turned the lamp light on only to find a roach crawling on the table next to the bed! My partner was a bit shook by that as typically when there’s one roach, there are more. Lastly, the stove didn’t even work in our room so we didn’t have access to any form of cooking and on top of that, they didn’t offer breakfast at the time. It would’ve been nice to know before hand otherwise, we would’ve found an alternative as breakfast is an important amenity for us. Regardless of all of this, I’d give our two night stay a 7/10!
Séjour de 2 nuits en octobre 2023

4/10 Médiocre

Angie

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
The elevator wasn’t working. Having a conversation with other guest that have been there the last few weeks said it hasn’t worked for quite some time. when asked about when it would be repaired the clerk stated tomorrow. Well tomorrow never arrived. Ice maker In fridge wasn’t working also and Room smelled very musky/moldy .
Séjour de 2 nuits en octobre 2023

2/10 Horrible

Judith

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Elevator was broken, queen mattress needs to be replaced and hotel store needs to be restocked. TV remote difficult to work. Desk unwilling to help when asked with said remote. Only reason bags were carried up was because I asked for a reduction in nightly rate. No help with departure. Disabled vet almost fell with bags going down with leaving. Holiday Inn hotels should be ashamed of this property. Would not recommend.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Florence

Séjour de 2 nuits en octobre 2023

4/10 Médiocre

Derek

Séjour de 1 nuit en octobre 2023

6/10 Satisfaisant

terry

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Elevator not working and had to stay non 4th floor. Felt we should have gotten a discount for the inconvenience
Séjour de 1 nuit en octobre 2023

2/10 Horrible

Amy

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Had to change rooms first night because they put in a room that was supposed to be closed because the tv didn’t work. They actually admitted they should not have given me the room. Saw 2 cockroaches, no hot water and the only elevator was broken the night and next morning when I checked out( I was on the 4th floor) not a very relaxing stay after working all day! Would not recommend
Séjour de 2 nuits en octobre 2023

4/10 Médiocre

Roxanne

Séjour de 1 nuit en octobre 2023

10/10 Excellent

Brittny

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023

10/10 Excellent

frederick

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely 5 start to me
Séjour de 7 nuits en septembre 2023