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Avis sur Napa Valley Marriott Hotel & Spa

4 out of 5
Napa Valley Marriott Hotel & Spa
3425 Solano Ave, Napa, CA

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 442 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 295 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 152 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 72 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 40 avis sur 1001." "

8,8/10

Propreté

8,4/10

Personnel et service

8,2/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

alexandra

Séjour de 2 nuits en août 2023
Réponse de Brent Larkin le 22 sept. 2023
Thank you for the great score!! Hope to see you again soon!

10/10 Excellent

Dave

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tout était parfait.
Séjour de 3 nuits en novembre 2021
Réponse de Nicole le 3 déc. 2021
Thank you for your feed back we hope to see you back!

10/10 Excellent

Marie, Mori -Heights

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Proximité des vignobles, delicieux restaurant, propreté des chambres, magnifique piscine et disponibilité des vélos.
Séjour de 2 nuits en octobre 2018
Réponse de Assistant Front Office Manager, Cheri Fornachon le 30 oct. 2018
Thank you for the great comments. We are so happy to hear that you enjoyed the bicycles. We are glad you enjoyed yourself and we hope to serve you again in the future.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et infrastructures et conditions de l’hébergement

8/10 Bien

ANONYME

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Shilpa, Portland

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice property. A little executive with not too much Napa charm. But very solid in all areas
Séjour de 1 nuit en mai 2024
Réponse de Brent Larkin le 29 mai 2024
Shilpa, thank you for the great score and feedback! We are happy that you enjoyed your stay and hope to see you again soon when your plans bring you to Napa!

6/10 Satisfaisant

Sue

Voyage en famille, Voyage d’affaires
Les points forts : Équipements
Door to shower was hung incorrectly. The plumbing was leaking. The bed was heavenly though! Front desk staff unpleasant
Séjour de 2 nuits en mai 2024
Réponse de Brent Larkin le 27 mai 2024
Sue,Thank you for your recent stay and for sharing your feedback. I apologize for the issues you encountered with the shower door and leaking plumbing. However, I am glad to hear that you found the bed comfortable.I am also sorry to hear about your experience with our front desk staff. We strive for excellent service, and I regret that we fell short during your stay. This has already been shared with my team as real time feedback. We appreciate your feedback as it helps us improve. We hope you will give us another opportunity to provide a better experience in the future.Best regards,

10/10 Excellent

Samuel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The bedding was comfortable after a long day at the venue it was definitely a great feel. Coffee bar and staff were excellent.
Séjour de 1 nuit en mai 2024
Réponse de Brent Larkin le 28 mai 2024
Samuel,Thank you for sharing your experience with us. I'm glad to hear that you found the bedding comfortable and enjoyed the coffee bar and staff.We strive to provide a relaxing and pleasant stay for our guests, and your positive feedback is greatly appreciated. We hope to welcome you back to the Napa Valley Marriott in the future.Best regards,

2/10 Horrible

Krishal

Voyage en famille, Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Restaurant service is very poor. Room #1079 had spiders and bugs.
Séjour de 2 nuits en mai 2024
Réponse de Brent Larkin le 25 mai 2024
Thank you for bringing your recent experience to our attention. I apologize for the poor service you received in our restaurant and for the presence of spiders and bugs in your room.This does not reflect our usual standards, and we will address these issues promptly to ensure they do not happen again. There are times where regardless of how great my team is, Mother Nature wins. We have checked the room to ensure it has been taken care of. Your feedback is invaluable in helping us improve.We hope you will give us another chance to provide a better experience in the future.Best regards,

10/10 Excellent

M

Voyage en famille, Voyage en groupe
Everything was great!
Séjour de 3 nuits en mai 2024
Réponse de Brent Larkin le 19 mai 2024
M, thank you for the great score! Happy to see you enjoyed the hotel and amenities we provide. We hope to see you next time you are in the Napa Valley!

4/10 Médiocre

Poonam, San Ramon

Voyage en famille
Les points forts : Propreté et équipements
Les points faibles : Personnel et service
No queen beds only full beds so hugely disappointing for a Marriott and it was not cheap. Also mattress was very uncomfortable we 3 sisters had sore backs from the bed and kinked necks from the pillows that were so puffy like sleeping on balloons. Service was terrible the coffee bar lady kept rolling her eyes before we could order yet no one in front of us or behind. Its like she would rather not be there. The bar tender was not at all friendly and cocktails not up to standard. Still we tipped well. It wasnt the best experience.
Séjour de 1 nuit en mai 2024
Réponse de Brent Larkin le 19 mai 2024
Thank you for sharing your feedback regarding your recent stay. I'm very sorry to hear about the multiple issues you encountered, from the bed and pillow discomfort to the unsatisfactory service at the coffee bar and bar.We understand the importance of a comfortable night's sleep and excellent service, and it is disappointing that we fell short in these areas. Your comments will be addressed with our team to ensure improvements are made.We appreciate your feedback and hope to have the opportunity to provide a better experience in the future.

8/10 Bien

Gabriella, Seattle

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoyed the property and seating areas, though the rooms were ok. Walls are thin, bring ear plugs if you are sensitive! Staff was great. Amenities were great, bar and restaurant area was lovely. Enjoyed sitting outside with the heaters and fire tables.
Séjour de 3 nuits en mai 2024
Réponse de Brent Larkin le 13 mai 2024
Gabriella, thank you for taking the time with your review and the great feedback. So happy you enjoyed the hotel and our amenities, along with the fire tables! We are always investing in keeping our property in good condition and up to date. I will pass along your feedback on the walls to our team as we work with Marriott on our next phases of room refreshes!

10/10 Excellent

Clare

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful hotel to stay at. You’ll need a car or for arrange transportation to get into Napa downtown or to wineries, but you would need to from any hotel. Comfortable, quiet, great amenities, and staff. This is my second stay at this hotel and is still as great as always.
Séjour de 4 nuits en avril 2024
Réponse de Brent Larkin le 5 mai 2024
Clare, thank you for the great words! So happy that our amazing staff made a difference and that you enjoyed all of the amenities we offer! We hope you get to come see us again soon!

10/10 Excellent

Joseph, new Hyde park

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en avril 2024
Réponse de Brent Larkin le 5 mai 2024
Joseph! We appreciate the great score! Hope you had a chance to enjoy all of the amenities that the Napa Valley Marriott has to offer! We hope to see you again soon!

10/10 Excellent

Robert

Séjour de 3 nuits en avril 2024
Réponse de Brent Larkin le 22 mai 2024
Robert, thank you for the great score! I hope we get a chance to see you back in Napa soon to enjoy the weather, wine and hospitality!

8/10 Bien

Michael

Séjour de 2 nuits en avril 2024
Réponse de Brent Larkin le 19 mai 2024
Michael, than you for taking the time to review us. We hope to get that 5th star next time you get an opportunity to come see us again in Napa!

10/10 Excellent

Adriana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Brent Larkin le 27 avr. 2024
Adriana, thank you for the perfect score! We are happy you enjoyed our visit to wine country and hope that you got to take advantages of the great amenities around the property. We hope to see you again soon!

10/10 Excellent

Christine

Réponse de Brent Larkin le 13 mai 2024
Christine, thank you for your great review! Glad to see you enjoyed your stay at the Napa Valley Marriott! We hope to see you again soon as the weather in Napa is about to be amazing!

10/10 Excellent

Jason

Séjour de 1 nuit en avril 2024
Réponse de Brent Larkin le 5 mai 2024
Jason, thank you for the great score! So happy to see you enjoyed your time with us at the Napa Valley Marriott and we look forward to seeing you again soon!

8/10 Bien

John

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean and quit room.
Séjour de 2 nuits en avril 2024
Réponse de Brent Larkin le 14 avr. 2024
John, we appreciate the nice core and comments about the hotel being clean and quiet! We hope to see you again in the future so we can strive for a 5th star!

10/10 Excellent

Erica

Séjour de 1 nuit en avril 2024
Réponse de Brent Larkin le 13 avr. 2024
Erica, thank you for your great review of the Napa Valley Marriott! So happy that it looks like you had a great stay! We hope to see you again soon if your travels bring you back to Napa!

10/10 Excellent

Inna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Brent Larkin le 9 avr. 2024
Inna, so happy to hear you had a nice stay! We hope to get an opportunity to see you again when your plans bring you back to Napa!

10/10 Excellent

Tynisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Brent Larkin le 28 mars 2024
Tynisa, thank you for the great score! We are so happy to see that you enjoyed your stay with us at the Napa Valley Marriott! Hoping we can see you again soon.

10/10 Excellent

Damian

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
honestly it’s an awesome place an staff are super friendly an i don’t see anything wrong with it at all
Séjour de 1 nuit en mars 2024
Réponse de Brent Larkin le 19 mars 2024
Damian, thank you for the great score and comments!! Happy to see that you had an amazing experience. We hope to see you again soon.

10/10 Excellent

Olga

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Brent Larkin le 6 mars 2024
Olga, thank you for the great score! Happy to see that the hotel and my team treated you well! We hope to see you again soon!

10/10 Excellent

Jen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful hotel. Great staff
Séjour de 3 nuits en février 2024
Réponse de Brent Larkin le 1 mars 2024
Jen, thank you for the great score! So happy to see you had a great experience with us in Napa!

10/10 Excellent

Muna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was nice staying
Séjour de 1 nuit en février 2024
Réponse de Brent Larkin le 29 févr. 2024
Muna, thank you for your great review! So happy to see you had a nice stay! We hope to see you again soon.

10/10 Excellent

Rozonna

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shedrick was so helpful and easy to talk to about my concerns. This was my first time experiencing what I would call as a doorman/bell hop at a hotel. When escorted to my first room by Shedrick(that was by the elevator) I mentioned to Shedrick how my focus for my stay was to enjoy my birthday which includes getting some sleep..Shedrick immediately turned around and said I will be right back with a new room key. My new room was so peaceful.
Séjour de 2 nuits en février 2024
Réponse de Brent Larkin le 27 févr. 2024
Thank you for taking the time to showcase the wonderful service that Shedrick provided! We are so happy you chose to spend your birthday with us!

8/10 Bien

Bobby

Nothing, but the fact that there are no bathtubs is not good
Séjour de 2 nuits en février 2024
Réponse de Brent Larkin le 26 févr. 2024
Bobby, I am sorry that we were not able to et you in a room with a bathtub. I am happy the rest of your stay was nice! Next time we will do our best to get you a tub!

10/10 Excellent

James

Séjour de 3 nuits en février 2024
Réponse de Brent Larkin le 26 févr. 2024
James, thank you for the great score! Happy so see we knocked it out of the park and we hope to get a chance to do it all over again if your plans bring you back to Napa!

8/10 Bien

Salon

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Nice stay
Séjour de 1 nuit en janvier 2024
Réponse de Brent Larkin le 27 janv. 2024
Thank you for taking the time to give us a review! Hapy to see it was a nice stay. We hope to see you again soon!

10/10 Excellent

Dava

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The evening wine pours were great, made for a good time relaxing and talking with other guest there in the hotel.
Séjour de 2 nuits en janvier 2024
Réponse de Brent Larkin le 26 janv. 2024
Thank you for the great comments! We hope to see you again soon!

10/10 Excellent

Eddie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The masseuse were good and helpful
Séjour de 1 nuit en janvier 2024
Réponse de Brent Larkin le 26 janv. 2024
Thank you for the great comments! I will pass them along to the spa team! We hope to see you again soon!

10/10 Excellent

Ruben

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff. Pedro the bartender was great.
Séjour de 1 nuit en janvier 2024
Réponse de Brent Larkin le 16 janv. 2024
Ruben, thank you for the great score and the nice notes about the staff, especially recognizing Pedro!We are thrilled to see the great score and hope to see you next time you are in Napa!

8/10 Bien

Luis

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Brent Larkin le 16 janv. 2024
Luis, thank you for taking the time to score us! We hope to see you again soon!

10/10 Excellent

Jeffrey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Brent Larkin le 16 janv. 2024
Jeffrey, thank you for the 5 Stars! So happy that we took great care of you here and the Napa Valley Marriott!We hope to see you again soon!

10/10 Excellent

Kaili, Aliso Viejo

Séjour de 4 nuits en janvier 2024
Réponse de Brent Larkin le 16 janv. 2024
Thank you for the great score! We love to see that you had a great experience with us! We hope to see you again soon!

8/10 Bien

yuxin, Walnut Creek

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Good location! Good hotel
Séjour de 1 nuit en janvier 2024
Réponse de Brent Larkin le 8 janv. 2024
Thank you for the review! Hoping for a chance to get 5 out of 5 next time! Happy New Year and hope to see you again soon!

4/10 Médiocre

David

I had a couple issues with this property. The biggest one being that they let the outdoor music in the courtyard by the pool play all night and all morning long. I had to call every night around 1 AM and ask them to turn off the music. I just don’t get it why they have it going 24 seven. The next thing was I extended my stay for one night, but they seem to not be able to figure out how to make that work. Even after spending a lot of time and getting the room for another night we were automatically checked out the next day and our keys didn’t work. Had to go through the whole process again just to gain access to our room. Plus Housekeeping did not make up the room. The last thing was every morning we would put out the do not disturb placard on the outside of the door. And every morning at around 7:30 in the morning the housekeeping crew would come and knock on the door. I would open up the door and show them the do not disturb placard, but They didn’t seem to consider it.
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Cody

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Customer Service
The room was nice and tidy, but the front of the house manager on New Year’s Eve went above and beyond with friendliness and helpfulness. It was very much appreciated.
Séjour de 1 nuit en décembre 2023
Réponse de Brent Larkin le 15 févr. 2024
Cody, thank you the great feedback. I am happy to see the team took great care of you! We hope to see you again soon when your travels bring you back to the Napa area!

6/10 Satisfaisant

dominique

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Not worth the money
Séjour de 1 nuit en décembre 2023
Réponse de Brent le 1 janv. 2024
Hi Dominique, sorry to see we did not meet your expectations on value for price. We work hard daily to ensure our pricing is in line with our competitors and the team works hard to provide top notch service. I hope we get a chance to try again in the future!

2/10 Horrible

Yi

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Brent Larkin le 30 déc. 2023
Yi, so sorry to see this score. Highly unusual to see this kind of rating. Please feel free to reach out to me or my manager on duty at the hotel so that we can get more insight as to what went wrong and if we can fix. Happy New Year.

8/10 Bien

Dongmin

Séjour de 2 nuits en décembre 2023
Réponse de Brent Larkin le 30 déc. 2023
Dongmin, thank you for your review! I hope we get a chance to earn a 5/5! Happy New Year and we look forward to seeing you again soon.

2/10 Horrible

Alexander

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service
Worst checkin experience.
Séjour de 1 nuit en décembre 2023
Réponse de Brent le 27 déc. 2023
Alexnder, certainly not the feedback we are used to receiving. I am sorry that your arrival did not go as expected. We have a seasoned, wonderful staff, so not sure what could have gone wrong. We will do better next time!

8/10 Bien

Mariza

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Brent Larkin le 25 déc. 2023
Mariza, Happy Holidays! Thank you for taking the time to give us a review! We hope to get another chance to try to get to a 10!

8/10 Bien

Damodar, Sacramento

Séjour de 1 nuit en décembre 2023
Réponse de Brent Larkin le 25 déc. 2023
Damador, thank you for your review! We will shoot for 5 out of 5 next time! Happy Holidays!

6/10 Satisfaisant

John

Voyage en groupe
Toilet seat was loose. Hallways need better room signs for directions. Parking issues.
Séjour de 1 nuit en décembre 2023
Réponse de Brent Larkin le 18 déc. 2023
John, thank you for the feedback. I apologize for the toilet seat as that should have been addressed prior to your arrival. I would love to know about the parking issues as we have ample parking throughout the property. Happy Holidays to you!

10/10 Excellent

Rony

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2023
Réponse de Brent Larkin le 16 déc. 2023
Rony, thank you for the great review! We hope to see you next time your travels bring you back to Napa!

10/10 Excellent

Derek

Séjour de 5 nuits en novembre 2023
Réponse de Brent Larkin le 25 déc. 2023
Derek, Thank you for the great score! Happy Holidays and we look forward to seeing you again soon!

6/10 Satisfaisant

Mary

Séjour de 2 nuits en novembre 2023
Réponse de Brent Larkin le 18 déc. 2023
Mary, look like we could have done a bit better. If you have any feedback that you would like to share with me, so we can improve, please feel free to reach out to me at the hotel.