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Avis sur Hotel Emerald

3.5 out of 5
Hotel Emerald
6th Floor, Krishna Center, 12 Woodvale Grove, Westlands, Nairobi

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 14 avis sur 62." "
Note des voyageurs de 8 (Bien), d’après 27 avis sur 62." "
Note des voyageurs de 6 (Satisfaisant), d’après 10 avis sur 62." "
Note des voyageurs de 4 (Médiocre), d’après 7 avis sur 62." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 62." "

7,8/10

Propreté

8,4/10

Personnel et service

7,4/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

Avis

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very kind staff, nice, big rooms, good location in the Westlands. But the pricing policy in the restaurant is something you need to get used to. If you order a main course (500 - 900 KES), the waiter asks you wish side dish you would like to have (e.g. steamed rice, or naan), becuase you cannnot eat the main course without side dish. But be aware: the side dish is not included, you'll have to pay it separately. So, it turned out quite expensive for me, but the portions are large. And it tastes good!
Séjour de 9 nuits en mars 2020

8/10 Bien

Nando

Les points forts : Propreté, personnel et service, équipements
Interesting location close to shopping and entertainment, staff was very helpful
Séjour de 1 nuit en janvier 2020
Réponse de N (Reservations) le 1 févr. 2020
Hello. Thanks for your review. We appreciate the feedback.

8/10 Bien

Jan, Berlin

Les points forts : Propreté, personnel et service, équipements
The hotel is located in the very heart of Westlands which is a district with many bars and restaurants. Rooms are in the 6th and 7th floor of an office building. From the balcony of my room, I had a great view at the iconic One Place building. The room was very spacious and the bed was comfortable, but the furniture a bit run down. For 40€ that's totally fine though. I would rather classify it as 3-star.
Séjour de 1 nuit en décembre 2019
Réponse de Katherine (Reservations) le 14 janv. 2020
Hello. Thank you for review and for staying with us. We appreciate the feedback.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en décembre 2019
Réponse de Katherine (Reservations) le 14 janv. 2020
Thank you for the review. We appreciate the feedback.

8/10 Bien

Tracie, Philadelphia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place. However a member of the staff has been stalking me since my stay. He must have went into the system stole my phone number. Messaged me on WhatsApp. Tried several times to become my Facebook friend. It’s stopped me from wanting to book here again. I liked the hotel and Location very much but he’s been a creep. I didn’t enjoy this. I think it’s rotten to have someone stalk you from a stay at their job.
Séjour de 3 nuits en octobre 2018
Réponse de Kashem Katherine (Guest Relations) le 14 janv. 2020
Hello. Thank you for staying with us. We appreciate the feedback. I would like to apologize for your exprience. We do condone such from our employees. Could you kindly, email us the person's contacts so that we can get to the bottom of the matter. Warm Regards,

8/10 Bien

Ben

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable stay at a budget cost
Room was comfortable with fast wifi, however the power to the building turned off twice during our 2 day stay which obviously effected it; in addition, the hot water system needed to be turned on at the wall and so was also effected with the loss of power. The adjoining restaurant, Vista, was very quiet but the food was to a really good standard. I would very much recommend the cheese naan! Overall, giving some leniency to the power loss, I would recommend a stay at Hotel Emerald.
Séjour de 2 nuits en novembre 2019
Réponse de Katherine (Guest Relations) le 17 déc. 2019
Hello Ben. Thank you for the review. We appreciate it and we are glad you enjoyed your stay with us. Warm Regards

6/10 Satisfaisant

Ziphozihle

Séjour de 2 nuits en novembre 2019

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires, Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Location is good, hotel and food is good But room service is terrible No overhead shower and bathtub was slimy Towels were not well cleaned and air quality was bad Security was good
Séjour de 1 nuit en novembre 2019
Réponse de Katherine ( Guest Relations) le 14 nov. 2019
Hello, Thank you for your review. I would like to apologize for the experience that you had at our hotel. We pride ourselves in ensuring maximum customer satisfaction. We will look into the issues that you have raised. We hope to earn your business once more in the future.

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en novembre 2019
Réponse de Kate (Reservations) le 11 nov. 2019
Thank you for the review. We are glad you enjoyed your stay with us.

8/10 Bien

Voyageur vérifié

Séjour de 4 nuits en août 2019
Réponse de Kate (Guest Relations) le 5 sept. 2019
Hello. We appreciate the feedback. You are always welcome to stay with us again.

6/10 Satisfaisant

Voyageur vérifié

Séjour de 2 nuits en août 2019
Réponse de Client Relations le 6 août 2019
Thank you for your review. You are very welcome to stay with us whenever you are around.

10/10 Excellent

Neil

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Definitely recommended
Fantastic location and fabulous room. We stayed in a deluxe room that was incredibly spacious with a huge bathtub. The staff were exceptional and helped us organize ubers, gave us suggestions of where to go in the area and really went above and beyond. The owner was there and was incredibly friendly. We felt very at home. The location is walkable and felt very safe. We will definitely be returning.
Séjour de 2 nuits en juillet 2019
Réponse de Kate ( Client Relations) le 25 juil. 2019
Hello Neil. Thank you for the review. It was a pleasure hosting you.You are very welcome to stay with us again.

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The pictures are not the real thing there. The furnitures are old and dated. The bathtub can’t fit a baby left alone an adult. The noise around the hotel is too loud cos of the club. I will not recommend this place to anyone.
Séjour de 2 nuits en juin 2019
Réponse de Kate ( Client Relations) le 12 juin 2019
Hello, Thank you for your review. I am very sorry for your experience at our hotel. We value your feedback and we will take it under advisement. You are welcome to visit us again when you are in Nairobi.

10/10 Excellent

maximus

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Safe . Great location . And value
Solo traveller from Australia. Great location and value . Nice and helpful staff . They gave me one of the best room Easy you can walk around in day time . And at night you are located middle of night clubs Great place for solo or family I’ll be back
Séjour de 6 nuits en mai 2019
Réponse de Kate (Client Relations) le 16 mai 2019
Hello Maximus, Thank you for your review.You were an awesome guest, You are welcome to stay with us whenever you are around.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I really enjoyed the Hotel and staff was excellent. The only aggravating thing was the card key for my room. It never worked and every time I came in I had to stop by the front desk and they had to send a member of the staff to let me in my room. If they fix this, I wouldn't have a complaint. Overall good stay though and is in a great location.
Séjour de 5 nuits en avril 2019
Réponse de Hotel Emerald le 3 mai 2019
Hello, Thanks for the compliment. It was a pleasure hosting you. We are sorry for your experience and the matter will be attended to promptly. You are most welcome to stay with us again Regards, Kate (Client Relations)

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2019
Réponse de SBD le 1 avr. 2019
Thank you for your feedback of 4out of 5...We hope on your next visit you allow us to earn the extra point!

8/10 Bien

Sanat

Les points forts : Propreté, personnel et service, confort de la chambre
Trivsel resa
Toppenpersonal med god service och mycket vänlig .
Séjour de 4 nuits en février 2019
Réponse de Kate le 21 févr. 2019
Tack för att du bodde hos oss. Det var ett nöje att ha dig. Vi ser fram emot att vara värd för dig igen

10/10 Excellent

SASHA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel Emerald
Good location in the Westlands area. Close to many restaurants, bars clubs and casinos. The hotel is based within a shopping complex on the 6th floor. Staff were friendly and helpful. The girl at reception helped book a day tour which included a tour to the National Park, Baby Elephant Sanctuary, Snake and Crocodile Park.
Réponse de BB. le 9 avr. 2018
Hello Sasha,we highly appreciate and value your feedback,and we are glad you loved and enjoyed your stay, we hope to see you soon.

10/10 Excellent

Justin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2018
Réponse de B le 6 mars 2018
Hi Justin Thank you for your review your feedback is highly valued and we definitely look forward to hosting you when you are in the city. Kind Regards Beverlyn Guest Relations

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good deal
Excellent staff very friendly. Was a manageable walk to the ferry
Séjour de 1 nuit en février 2018
Réponse de BB. le 9 févr. 2018
Thank you for staying with us,we appreciate your feedback,When your travel plans bring you back to Nairobi, we hope we can be of service to you. thank you and welcome. Best regards. Beverlyn .

4/10 Médiocre

doug

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not worth the price
The pictures that are shown on websites must be when the hotel first open up. The rooms look nothing like the pictures and was quite dated. I checked in late, due to a late flight and when I arrived at the hotel ALL workers were asleep. Checking was painless and quick. Arriving at the room I found it to have outdated furniture and very dark inside. Lights were missing bulbs, the refrigerator did not work, mold was in every crack of the shower floor. Cable had limited channels. WIFI was so slow that I had to go into the hallway to use it. Breakfast was adequate. The big plus was all hotel workers and security were friendly and gave you a greeting when they saw you, so I had no problem with the staff. This is NOT a three star hotel and managment / owners should be ashamed to charge the prices they are charging. I would not recommend this hotel to anyone, and would never stay there again unless they upgrade the rooms.
Séjour de 2 nuits en juin 2017

4/10 Médiocre

John

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Hotel With Locked Fire Exits = Fire Trap
Terrible experience. Compensated only by the nice staff. I think they know the hotel is a terrible place and they try to please guests the best they could. The floor tiles at this hotel are stained everywhere. The safety standard is so poor this hotel should not be at Hotels.com. The Hotel starts at the 6th floor of a building... accessed only by an elevator.... the stairwell is locked.. Although there is a guard by the elevator door and the locked stairwell, I am not sure how he will react during an emergency like a fire incident. There is a separate emergency exit.. and that too is locked! and unmanned. Good forbids a fire breaks out.. I will never book at this hotel again and I will never recommend.
Séjour de 2 nuits en mai 2017

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
フロントがチェックアウトの時に再請求を言われた。道がいのフロントから2回も夜中にあった！ミスが多いです。2度と行かない
Réponse de lisa le 21 mars 2017
私たちのホテルであなたの最近の滞在のあなたの率直なレビューをありがとうございます。 皆様のご意見は私どもにとって非常に貴重なものです。 ご意見ありがとうございました、ありがとうございます。 ホテルエメラルドにご来店いただきありがとうございます。私たちのホテルであなたの最近の滞在のあなたの率直なレビューのために非常にヘレン。 皆様のご意見は私どもにとって非常に貴重なものです。 ご意見ありがとうございました、ありがとうございます。 種類はホテルエメラルドについてです。私たちのホテルであなたの最近の滞在のあなたの率直なレビューをありがとうございます。 皆様のご意見は私どもにとって非常に貴重なものです。 ご意見ありがとうございました、ありがとうございます。 ホテルエメラルドにご来店いただきありがとうございます。私たちのホテルであなたの最近の滞在のあなたの率直なレビューのために非常にヘレン。 皆様のご意見は私どもにとって非常に貴重なものです。 ご意見ありがとうございました、ありがとうございます。 種類はホテルエメラルドについてです。

6/10 Satisfaisant

Roy

Réponse de General Manager le 2 févr. 2017
Dear Roy It was a pleasure hosting you at the Hotel Emerald, and we appreciate your kind feedback thank you once again and welcome Kind regards Hotel Emerald Management.

8/10 Bien

Andreas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Praktisches Mittelklassehotel mit gutem Preis-/Leistungsverhältnis
Réponse de General Manager le 2 févr. 2017
Dear Andreas It was a pleasure hosting you at the Hotel Emerald, and we appreciate your kind feedback thank you once again and welcome Kind regards Hotel Emerald Management.

10/10 Excellent

DINESH

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel Emerald can be rated as exception.
My stay at Hotel Emerald can be rated as exceptional. The staff is very co-operative and always willing to help going out of their way. The room was very clean, neat , well maintained with daily cleaning by housekeeping staff. The breakfast available was the best one can think about. The access to the City Center and other areas is very convenient with Taxi's readily available at the Hotel Gate at very economical prices. The Restaurant Vista at Level 7 serves the best Indian Dum Biryani. The Hotel GM Mr. Dev. was a great help available all the time and was very kind and humble to inquire about my stay and also helped in several ways related to my work in Kenya. Finally choosing Hotel Emerald was a very right decision getting a best deal which was truly value for the money spent. The stay at Hotel Emerald was the exceptionally best experience.
Réponse de General Manager le 23 déc. 2016
Dear Guest Thank you for sharing your experience during your recent stay with us. The team's goal is to continuously surpass our guests' needs and expectations and it is through feedback such as yours that motivates us to improve on service delivery. Thank you once again and we look forward to serving you in the near future Best Regards Lisa Wangui

8/10 Bien

Nasrin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bekväm hotel med bra service
Bekväm och ren med mycket bra service.
Réponse de General Manager le 23 déc. 2016
kära gäst Tack för din uppriktig översyn av din senaste vistelse på hotellet. Dina synpunkter är mycket värdefullt för oss, eftersom vi strävar efter att förbättra med varje vistelse. Vi uppskattar dina kommentarer

2/10 Horrible

Richard, Texas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel is too close to night clubs
Loud music from the fourth floor level, a night clubs, could not sleep at all. I did most of my sleeping at day time
Réponse de Lisa Wangui le 9 déc. 2016
Thank you very much Richard for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments Thank you and welcome. kind regards Hotel Emerald.

4/10 Médiocre

Abdallah Mahamat

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
I didn't like the location of the hotel , and they charge me unfair money I don't like the treatment from staff
Réponse de General Manager le 16 déc. 2016
Dear Guest Thank you for giving us an opportunity to host you during your recent visit to Nairobi. Let me first apologize to you for your experience at the hotel. , your feedback is extremely valuable to us, as we strive to improve with each and every stay. Your feedback has been shared with our team, and we look forward to the opportunity to welcome you back and exceed your expectations. kind Regards Lisa Wangui

8/10 Bien

Christoffel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very good value
Very good, comfortable room. very friendly staff
Réponse de General Manager le 9 déc. 2016
Dear Guest Thank you for your warm compliments and we all look forward to hosting you again on your next visit to Nairobi Kind Regards

8/10 Bien

Patrick

Les points forts : Propreté, personnel et service, confort de la chambre
Great location and safe
A good 3 star hotel in the heart of westlands. Good breakfast, clean rooms and very safe. Only annoyance was the lifts but that's outside the control of Emerald.
Réponse de General Manager le 9 déc. 2016
Dear Guest Thank you for sharing your experience during your recent stay with us. The team's goal is to continuously surpass our guests' needs and expectations and it is through feedback such as yours that motivates us to improve on service delivery. Thank you once again and we look forward to serving you in the near future Best Regards Lisa Wangui

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de General Manager le 6 oct. 2016
Dear Guest Thank you for your feedback and welcome again Kind Regards Lisa Wangui

8/10 Bien

Damien, Ireland

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel in the middle of westlands
Nice hotel in the middle of westlands
Réponse de General Manager le 28 sept. 2016
Dear Guest Thank you for your warm compliments and we all look forward to hosting you again on your next visit to Nairobi. Thank you

8/10 Bien

Voyageur vérifié

Les points forts : Confort de la chambre
Good location
It is close to Casino Flamingo which provides buffet lunch and buffet dinner for free if you register to be a member. The security is very good. Breakfast is basic. Get a taxi to the airport in the street at 20USD or the hotel will charge you 30USD if you call a taxi through the hotel.
Réponse de lisa le 17 août 2016
Dear Guest Thank you for your warm compliments and we all look forward to hosting you again on your next visit to Nairobi. Kind regards Hotel Emerald Management

6/10 Satisfaisant

T, Kenya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good hotel, bad location
Too much noise from the night clubs nearby. Rooms were clean and the hotel is close to important places in westlands
Réponse de lisa le 22 juil. 2016
Thank you very much for your candid review of your recent stay at Hotel Emerald Your feedback is extremely valuable to us, as we strive to improve with each and every stay thank you and welcome again. kind regards Lisa wangui.

8/10 Bien

Damien, Ireland

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A hidden gem in Westlands
Hadnt heard of the Emerald before but l was plesently surprised
Réponse de lisa le 22 juil. 2016
Thank you very much Damien for your candid review of your recent stay at Hotel Emerald We are glad you had a memorable stay,Thank you and welcome again. kind regards Lisa wangui

6/10 Satisfaisant

Robin, Denver

Les points forts : Personnel et service
Review retraction!
Gave this hotel a poor review on another site. Adjacent nightclub prevented sleep, restaurant either fantastic or very poor, plumbing was a little unpredictable. Street site dubious. HOWEVER, the kindest, most accommodating staff you could ever ask for! Stood on their heads for us, moved us to a room that was 100% better than the noisy room we had earlier in the week. ASK FOR A ROOM IN THE BACK, far away from the front desk where the nightclub shakes your bed all night long. QUIET suite for our last night that was really terrific. Still not what we'd call a 3 or 3.5 star hotel in U.S. but proximity to shops (malls) was really great, it felt safe, great beds, clean bedding, mosquito nets, and again, the nicest staff you will ever meet. That alone gives it extra stars! I still think a little pricey for the condition of the hotel but with this kind of staff attention to your needs, perhaps it deserves it! I actually miss the great staff we met there and would go back, now that I know to ask for the quiet rooms in the back (some have kitchenettes and balconies). Amazing nightclub/restaurant 2 doors down with great food/ambiance/bar. Easy location to catch an Uber to town (you have to tip with cash for Ubers in Kenya but we had terrific Uber service there).
Réponse de Lisa Wangui le 22 juin 2016
Dear Robin. Thank you so much for taking the time to review us. My team and I appreciate your feedback. I am very disappointed to read that you did not have a great experience at the hotel and I have taken note of all your concerns in regard to the noise from the Clubs Please be assured that I have reviewed this feedback with my team and we do hope that the next time you stay with us you will have the most memorable stay. Best Regards

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
short sweet, relaxed
Réponse de lisa le 22 juin 2016
Dear Guest, Thank you very much for taking time to review us I am very pleased to read that you had an excellent stay with us. We do hope that we will have the opportunity to host you at Hotel Emerald once again in the near future. Best Regards

6/10 Satisfaisant

Michael, Bern

Les points forts : Personnel et service
Was ok
Réponse de lisa le 22 juin 2016
Dear Michael Thank you very much for taking time to review us I am very pleased to read that you had an excellent stay with us. We do hope that we will have the opportunity to host you at Hotel Emerald once again in the near future. Best Regards

6/10 Satisfaisant

Rajesh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very good hotel
Short stay staff was very friendly and helpful, The food was very nice and a lot of verity if you wanted any thing they would go out of there way to fulfill your wish. I would like to thank the managers and staff for all they done for me. I will recommend this hotel and would return.
Réponse de lisa le 22 juin 2016
Dear Rajesh. Thank you for taking the time to review Hotel Emerald . My team and I are delighted to read that you enjoyed your stay We appreciate your feedback on the food and the service that you received at the Hotel the team's goal is to continuously surpass our guests' needs and expectations and it is through feedback such as yours that motivates us .We do hope that we will have the opportunity to host you once again in the coming days and we look forward to your visit. Best Regards.

2/10 Horrible

Robin Yasui, Colorado

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Abysmal sleep conditions
Night club one floor off rooms blasted til 4 am each night. So loud it set off car alarms below all night long. Weekends worst but pounding music shook room windows every night. Beds very good and staff wonderful but incredibly over priced ($120 first room had small double beds, toilet only flushed properly if we poured water in with a cup, floors were not clean). Negotiated a lower rate but the blaring night club made this the worst hotel stay I have had (I am used to youth hostels, camping, trekking as well as top notch hotels). Staff here rate a 4 (Isaac, Simon, Chelsea, Peter), room a 2.5 (broken fixtures in bathrooms & erratic plumbing), free breakfast a 2, dinners a mixed bag from terrible to wonderful, ability to sleep was 0-1. Unbelievable. Such a shame. How did this place get such high ratings if you can't sleep?
Réponse de lisa le 22 juin 2016
Dear Robin Y Thank you so much for taking time to review us on . My team and I appreciate your feedback. We are very disappointed to read that you did not have a great experience at the hotel and I have taken note of all your concerns in regard to the noise from the Clubs Please be assured that wev have reviewed this feedback with the team and we do hope that the next time you stay with us you will have the most memorable stay. Best Regards

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great value in the middle of Westlands
For the price, Hotel Emerald is a great deal to stay in the Westlands district of Nairobi. Most of the hotels in the area were charging twice the price. So I was pleasantly surprised when I arrived. I was offered a free juice when I arrived which was greatly appreciated after the long journey. The room was clean and spacious with a very comfy bed and instantly warm shower. There was a TV with many channels. The staff were excellent! Really went the extra mile to accommodate me, and were always warm and friendly. The only negative would be that the hotel restaurant wasn't all that great, though at least they had a wide range of choice. If you are looking to stay in Westlands, this is a great choice if you don't want to spend too much.
Réponse de Lisa Wangui le 22 juin 2016
Dear Guest, Thank you very much for taking time to review us on Expedia I am very pleased to read that you had an excellent stay with us. We do hope that we will have the opportunity to host you at Hotel Emerald once again in the near future. Best Regards

10/10 Excellent

Abiola

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de lisa le 16 juil. 2016
Dear Abiola Thank you for taking your time to rate us on Expedia. We are look forward to hosting you again on your next visit to Nairobi. Kind regards Lisa wangui

6/10 Satisfaisant

Becky, England

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel but over loud nightclub
The hotel is clean and has good facilities but we were staying on a Friday and the nightclub which is 4 floors below was extremely loud and we were unable to sleep til late. The restaurant is good with nice food.
Réponse de Lisa Wangui le 22 juin 2016
Dear Becky, Thank you very much for taking time to review us on Expedia We are very pleased to read that you had an excellent stay with us. We do hope that we will have the opportunity to host you at Hotel Emerald once again in the near future.and We have taken note of all your concerns in regard to the noise from the Clubs Please be assured that I have reviewed this feedback with my team and we do hope that the next time you stay with us you will have the most memorable stay. Best Regards

10/10 Excellent

Emil, Canada

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great value
The hotel is a lot cheaper then most in this neighbourhood, still quite adequate, safe and of very descent quality. The difference in price is much greater then the difference in quality. Excellent choice for a business trip if you don't have to impress partners with flashy hotel.
Réponse de lisa le 16 juil. 2016
Dear Guest Thank you for sharing your experience during your recent stay with us. The team's goal is to continuously surpass our guests' needs and expectations and it is through feedback such as yours that motivates us to improve on service delivery. Thank you once again and we look forward to serving you in the near future.

8/10 Bien

Orisunmbola, Kaduna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good Value for Money In The Heart of Westlands
Good value for money. Very Guest Focused Management; I was very impressed with the Customer Service Standards that the management stands for.
Réponse de lisa le 16 juil. 2016
Dear Orisunmbola Thank you for sharing your experience during your recent stay with us. The team's goal is to continuously surpass our guests' needs and expectations and it is through feedback such as yours that motivates us to improve on service delivery. Thank you once again and we look forward to serving you in the near future.

6/10 Satisfaisant

Georgekutty

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Propreté et personnel et service
Réponse de lisa le 16 juil. 2016
Dear Georgekutty Thank you for taking your time to rate us on Expedia. We are look forward to hosting you again on your next visit to Nairobi. Regards

6/10 Satisfaisant

sanjeev, INDIA

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Average Hotel with Good Location
The Entrance of the hotel is bad and reception is at 6th Floor. The Restaurant food and Breakfast was good. Badly maintained Bathrooms .
Réponse de lisa le 16 juil. 2016
Dear Sanjeev Thank you for your warm compliments and we all look forward to hosting you again on your next visit to Nairobi. Regards

4/10 Médiocre

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Brilliant staff but poorly maintained property
Pros Good location, excellent staff, spacious room, hot shower, free Wi-fi in rooms and lobby Cons Poorly maintained, tired property, only recommended for backpackers or those on a tight budget. Businessmen - please steer clear of this hotel. The nightclub on 4th floor is extremely noisy. Elevators break down too often. No standby generators (frequent power outages). One-way airport transfer costs almost 50% of room rate (!!) and driver will make you walk 2 km from arrivals lounge to the parked car. Advertised across the Internet as 4-star, but turned out to be a 3-star (actually hardly 1-star).
Réponse de lisa. le 11 mai 2016
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating.we shall look into that thank you and welcome again.

8/10 Bien

Geoffrey, Nampula

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Neat hotel
It was great. The hotel was hard to find and the staff do not know how to direct people to the hotel. In general it was a good stay. I will come again.
Réponse de lisa le 14 mai 2016
Thank you Geoffrey for your warm compliments and we all look forward to hosting you again on your next visit to Nairobi.