Avis
8,2
Très bien
8,2/10
Propreté
8,6/10
Personnel et service
8,2/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
Avis
12 juin 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2019
10/10 Excellent
Martha, Laguna
Voyage d’affaires
9 mars 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Martha
Séjour de 1 nuit en mars 2020
Réponse de Joanne le 9 mars 2020
Dear Ms. Martha,
Greetings from The Carmen, Downtown Naga's Boutique Hotel!
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can.
If you’re traveling to our area again soon, don’t hesitate to call us.
Take care!
10/10 Excellent
Voyageur vérifié
24 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en janvier 2020
Réponse de Joanne le 31 janv. 2020
Dear Ma'am/Sir,
Greetings from The Carmen, Downtown Naga's Boutique Hotel!
Thank you for taking the time to give your feedback.
We’re sorry to hear the rooms weren’t up to the standard you’ve come to expect from us.
We will address this issue with our housekeeping staff to ensure this won’t happen again.
Best regards!
8/10 Bien
CHARITO
Voyage en famille
8 janv. 2020
Les points forts : Personnel et service et confort de la chambre
pricey
CHARITO
Séjour de 1 nuit en décembre 2019
Réponse de Jorgina Galvo le 8 janv. 2020
Dear Ms. Charito,
Thank you for taking the time to write your review, your comments are very much valued.
Our commitment to our guest will continue, and will surely improve more in any aspect. We look forward to seeing you on your next visit.
Best Regards!
10/10 Excellent
Voyageur vérifié
8 janv. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 12 nuits en décembre 2019
Réponse de Joanne le 17 janv. 2020
Dear Ma'am/Sir,
Greetings from The Carmen, Downtown Naga's Boutique Hotel!
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can.
If you’re traveling to our area again soon, don’t hesitate to call us.
10/10 Excellent
minho
2 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
minho
Séjour de 1 nuit en décembre 2019
Réponse de Joanne le 31 janv. 2020
Dear Ma'am/Sir,
Greetings from The Carmen, Downtown Naga's Boutique Hotel!
Thank you for your review and choosing our hotel.
We’re happy that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel.
Take care!
8/10 Bien
Stefan
25 nov. 2019
Les points forts : Personnel et service et confort de la chambre
Der Lack ist ab
Stefan
Séjour de 8 nuits en novembre 2019
Réponse de Jorgina Galvo le 26 nov. 2019
Dear Ms. Stefan,
Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We apologize for the shortcomings you experienced and we’re currently taking steps to upgrade our facilities.
Our commitment to our guest will continue, and will surely improve more in this aspect. We look forward to seeing you on your next visit. Best Regards!
6/10 Satisfaisant
Brandon J
Voyage d’affaires
22 nov. 2019
Brandon J
Séjour de 1 nuit en novembre 2019
Réponse de Joanne le 4 janv. 2020
Dear Mr. Brandon,
Good day!
Thank you for your rating. Our staff members strive their best to provide quality customer service that our guests expect.
Our commitment to our guest will continue, and will surely improve more. We look forward to seeing you on your next visit. Best Regards!
10/10 Excellent
Voyageur vérifié
6 oct. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en octobre 2019
Réponse de Joanne le 9 oct. 2019
Dear Ma'am/Sir,
Thank you for your review and choosing our hotel.
We’re happy that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel.
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
18 sept. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en septembre 2019
Réponse de Joanne le 22 sept. 2019
Dear Ma'am/Sir,
Good day.
Thank you for your review and choosing our hotel.
I'm glad you enjoyed your experience at our downtown location.
Looking forward to seeing you again soon.
Thank you.
8/10 Bien
Voyageur vérifié
12 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en septembre 2019
Réponse de Joanne le 14 sept. 2019
Dear Ma'am/Sir,
Good day.
I appreciate your positive feedback about our hotel.
We do take pride in catering to our guests’ needs the best way we can.
If you’re traveling to our area again soon, don’t hesitate to call us.
Thank you.
10/10 Excellent
Minerva
5 sept. 2019
Les points forts : Propreté, personnel et service, confort de la chambre
Minerva
Séjour de 1 nuit en mai 2019
Réponse de Joanne le 6 sept. 2019
Dear Ms. Minerva,
Thank you for taking the time to give your feedback.
We’re sorry to hear the rooms weren’t up to the standard you’ve come to expect from us.
We will address this issue with our concerned staff to ensure this won’t happen again.
Thank you.
8/10 Bien
Juan
Voyage d’affaires
3 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I will stay there again
Juan
Séjour de 2 nuits en août 2019
Réponse de Joanne le 6 sept. 2019
Dear Mr. Juan,
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us.
Thank you.
8/10 Bien
Voyageur vérifié
25 août 2019
Voyageur vérifié
Séjour de 5 nuits en décembre 2018
Réponse de Joanne le 27 août 2019
Greetings from The Carmen Hotel, Downtown Naga's Boutique Hotel!
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us.
6/10 Satisfaisant
Maria
8 août 2019
Les points faibles : Propreté
No Second Time
Maria
Séjour de 10 nuits en juillet 2019
Réponse de Joanne le 9 août 2019
Dear Ms. Horan,
Good day.
Firstly, we would like to thank you for choosing to stay with us.
We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience.
We apologized for the shortcomings you experienced and we will address this issue with our concerned staffs to ensure this won’t happen again.
Our commitment to our guest will continue, and will surely improve more in this aspect. We look forward to seeing you on your next visit.
Best Regards!
8/10 Bien
Voyageur vérifié
13 juil. 2019
Les points forts : Propreté, personnel et service, équipements
Voyageur vérifié
Séjour de 1 nuit en juillet 2019
Réponse de Joanne le 13 juil. 2019
Good day!
Thank you for taking the time to review your stay with us. We are very pleased to hear that we made your stay pleasant.
Looking forward to seeing you again soon.
4/10 Médiocre
William
17 juin 2019
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Room for Improvement
William
Séjour de 2 nuits en juin 2019
Réponse de Yanke le 21 juin 2019
Dear Ms. Fiameta,
Thank you for taking the time to give your feedback. We're sorry to hear the rooms weren't up to the standard you've come to expect from us. We will address this issue with our housekeeping staff to ensure this won't happen again.
8/10 Bien
Voyageur vérifié
11 juin 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en mai 2019
Réponse de Joanne le 14 juin 2019
Greetings from The Carmen Hotel, Downtown Naga's Boutique Hotel!
Thank you for giving us a good rating.
Looking forward to seeing you again soon.
Take care!
2/10 Horrible
Voyageur vérifié
6 juin 2019
Voyageur vérifié
Séjour de 1 nuit en mai 2019
Réponse de Joanne le 14 juin 2019
Dear Ma'am/Sir,
Good day.
We are sad to know that we did not meet your expectations as seen with your low rating for us.
Could you please let me know what specific issues you have encountered?
We would love to know your concern since it would help us to identify the areas we can improve the guest experience.
Thank you.
6/10 Satisfaisant
Maria Socorro
2 juin 2019
Les points faibles : Propreté
Comfortable City hotel
Maria Socorro
Séjour de 1 nuit en mai 2019
Réponse de Yanke le 5 juin 2019
Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. It is our pleasure serving you.
10/10 Excellent
MSMS, Metro Manila
Voyage en famille avec de jeunes enfants
29 mai 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
MSMS
Séjour de 1 nuit en mai 2019
Réponse de Yanke le 5 juin 2019
Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. It is our pleasure serving you.
8/10 Bien
Mary Grace
28 mai 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
International standard
Mary Grace
Séjour de 1 nuit en mai 2019
Réponse de Joanne le 29 mai 2019
Dear Ms. Mary Grace,
Greetings from The Carmen Hotel, Downtown Naga's Boutique Hotel!
Thank you for giving us a good rating.
We are please to know that we made your stay pleasant. I am sure that our entire staff enjoyed catering your needs as much as you enjoyed your stay.
Looking forward to have you as our guests again soon.
Best regards!
10/10 Excellent
Voyageur vérifié
Voyage en famille
12 mai 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en mai 2019
Réponse de Joanne le 16 mai 2019
Dear Ma'am/Sir,
Greetings from The Carmen Hotel, Downtown Naga's Boutique Hotel!
Thank you for giving us an excellent.
We are looking forward for you next visit!
4/10 Médiocre
Voyageur vérifié
Voyage en couple
21 mars 2019
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en mars 2019
Réponse de Yanke le 9 mai 2019
Thank you for taking the time to give your feedback. We're to hear the rooms weren't up to the standard you've come to expect from us. We will address this issue with our housekeeping staff to ensure this won't happen again.
8/10 Bien
Franco
12 mars 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Franco
Séjour de 1 nuit en mars 2019
6/10 Satisfaisant
Voyageur vérifié
7 mars 2019
Les points forts : Personnel et service
Les points faibles : Propreté
Voyageur vérifié
Séjour de 4 nuits en février 2019
Réponse de Yanke le 13 mars 2019
Thank you for taking the time to give your feedback. We're to hear the rooms weren't up to the standard you've come to expect from us. We will address this issue with our housekeeping staff to ensure this won't happen again.
8/10 Bien
Voyageur vérifié
Voyage en famille
25 févr. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en février 2019
Réponse de Yanke le 1 mars 2019
Thank you for taking the time to write your review, your comments are very much valued. We really appreciate your comments regarding our customer service. Our staff members strive their best to provide quality customer service that our guest expect .
Our commitment to our guest will continue, and will surely improve more in this aspect. We look forward to seeing you on your next visit. Best Regards!
8/10 Bien
Fiameta V.
20 févr. 2019
Les points forts : Propreté, personnel et service, confort de la chambre
Excellent facility but needs attention in details
Fiameta V.
Séjour de 2 nuits en février 2019
Réponse de Yanke Prima le 20 févr. 2019
Dear Ms. Fiameta,
Thank you for taking the time to share to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We apologize for the shortcomings you experienced and we're currently taking steps to upgrade our facilities.
10/10 Excellent
Voyageur vérifié
Voyage en groupe
17 févr. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en février 2019
Réponse de Yanke Prima le 20 févr. 2019
Dear Valued Guest,
Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as our guest.
10/10 Excellent
ROBERT, Naga
29 janv. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
ROBERT
Séjour de 1 nuit en janvier 2019
Réponse de Yanke Prima le 30 janv. 2019
Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. It is our pleasure serving you.
10/10 Excellent
Markus, Helsinki
28 janv. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Markus
Séjour de 12 nuits en janvier 2019
10/10 Excellent
Bjørn
17 janv. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel in Naga city
Bjørn
Séjour de 1 nuit en janvier 2019
Réponse de Joanne - Reservations Associates le 18 janv. 2019
Greetings from The Carmen Hotel, Downtown Naga's Boutique Hotel!
Thank you for sharing your review with us. I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Looking forward to seeing you again soon.
Take care!
10/10 Excellent
Voyageur vérifié
16 janv. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 7 nuits en janvier 2019
Réponse de Joanne - Reservations Associates le 16 janv. 2019
Greetings from The Carmen Hotel, Downtown Naga's Boutique Hotel!
Thank you for your review and choosing our hotel. We are happy that you enjoyed your stay with us. We do take pride in catering our guests' needs the best way that we can. Id you are travelling to our area again soon, don't hesitate to contact us.
Take care!
4/10 Médiocre
Voyageur vérifié
8 janv. 2019
Les points faibles : Infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 11 nuits en décembre 2018
Réponse de Joanne le 9 janv. 2019
Greetings from The Carmen Hotel, Downtown Naga's Boutique Hotel!
Thank you for taking the time to share your feedback. We appreciate your valuable feedback as it helps us to identify the areas we can improve the guest experience. We apologized for the shortcomings that you experienced and we will address this issue with the concerned staffs to ensure this won't happen again. Looking forward to seeing you on your next visit.
8/10 Bien
Voyageur vérifié
7 janv. 2019
Voyageur vérifié
Séjour de 3 nuits en décembre 2018
8/10 Bien
Bjørn
5 janv. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A nice hotel in Naga
Bjørn
Séjour de 1 nuit en janvier 2019
Réponse de Joanne le 9 janv. 2019
Greetings from The Carmen Hotel, Downtown Naga's Boutique Hotel!
We appreciate your valuable feedback as it helps us to identify the areas we can improve the guest experience.
We are very pleased that we made your stay pleasant, and we will continue to provide the best quality customer service that our guest expect.
Looking forward to see you on your next visit.
8/10 Bien
Dr. Mark
15 déc. 2018
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
I’d stay again
Dr. Mark
Séjour de 3 nuits en décembre 2018
Réponse de Yanke le 19 déc. 2018
Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience . We apologize for the shortcomings you experienced and we're currently taking steps to upgrade our facilities.
10/10 Excellent
Lilibeth
26 nov. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lilibeth
Séjour de 2 nuits en novembre 2018
Réponse de Yanke Prima le 28 nov. 2018
Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. It is our pleasure serving you.
10/10 Excellent
Win, Quezon City
25 nov. 2018
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Win
Séjour de 1 nuit en novembre 2018
Réponse de Yanke Prima le 28 nov. 2018
Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience . We apologize for the shortcomings you experienced and we're currently taking steps to enhance our customer service.
10/10 Excellent
LARRY E.
22 nov. 2018
LARRY E.
Séjour de 3 nuits en novembre 2018
Réponse de Yanke Prima le 24 nov. 2018
Dear Mr. Larry. Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. It is our pleasure serving you.
10/10 Excellent
LARRY E.
21 nov. 2018
LARRY E.
Séjour de 1 nuit en novembre 2018
Réponse de Yanke Prima le 22 nov. 2018
Dear Mr. Larry. Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. It is our pleasure serving you.
10/10 Excellent
William
6 nov. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing Stay in Carmen Hotel
William
Séjour de 4 nuits en octobre 2018
Réponse de Yanke Prima le 8 nov. 2018
Dear Mr. William. Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. It is our pleasure serving you.
8/10 Bien
Stefan
28 oct. 2018
Les points forts : Personnel et service et confort de la chambre
Der Stern sinkt leider
Stefan
Séjour de 6 nuits en octobre 2018
Réponse de Yanke Prima le 8 nov. 2018
Dear Ms. Stefan. Thank you for taking the time to give your feedback. We're sorry to hear the rooms weren't up to the standard you've come to expect from us. We will address this issue with our housekeeping staff to ensure this won't happen again.
10/10 Excellent
SELVAM
22 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Carmen Hotel is a caring hotel.
SELVAM
Séjour de 4 nuits en octobre 2018
Réponse de Yanke Prima le 28 oct. 2018
Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. It is our pleasure serving you.
8/10 Bien
brenda
16 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
brenda
Séjour de 2 nuits en octobre 2018
Réponse de Yanke Prima le 8 nov. 2018
Dear Ms. Brenda. Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. It is our pleasure serving you.
8/10 Bien
David
10 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
4 days of rest
David
Séjour de 4 nuits en septembre 2018
Réponse de Yanke le 18 oct. 2018
Dear Mr. David. Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. It is our pleasure serving you.
10/10 Excellent
Mark
16 sept. 2018
Night before Penafrancia
Mark
Séjour de 2 nuits en septembre 2018
Réponse de Yanke Prima le 29 sept. 2018
Dear Mr. Mark. Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. It is our pleasure serving you.
10/10 Excellent
Darren
30 août 2018
Darren
Séjour de 1 nuit en août 2018
Réponse de Yanke Prima le 29 sept. 2018
Dear Mr. Darren. Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. It is our pleasure serving you.
8/10 Bien
Andrew, Naga City
24 août 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Andrew
Séjour de 1 nuit en août 2018
6/10 Satisfaisant
ALEXANDER
24 juil. 2018
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not again
ALEXANDER
Séjour de 2 nuits en juillet 2018
Réponse de Yanke Prima le 25 juil. 2018
Dear Mr. Alexander. Thank you for taking the time to give your feedback. We're sorry to hear the rooms weren't up to the standard you've come to expect from us. We will address this issue with our housekeeping staff to ensure this won't happen again.