Piscine couverte

Avis sur Hotel Vier Jahreszeiten Kempinski München

5 out of 5
Hotel Vier Jahreszeiten Kempinski München
Maximilianstr. 17, Munich, BY

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 613 avis sur 979." "
Note des voyageurs de 8 (Bien), d’après 229 avis sur 979." "
Note des voyageurs de 6 (Satisfaisant), d’après 77 avis sur 979." "
Note des voyageurs de 4 (Médiocre), d’après 38 avis sur 979." "
Note des voyageurs de 2 (Horrible), d’après 22 avis sur 979." "

9,4/10

Propreté

9,2/10

Personnel et service

9,2/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Andrey

Séjour de 2 nuits en décembre 2023
Réponse de Sebastian Gerstenlauer, Director of Quality le 11 déc. 2023
Dear Andrey, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are delighted to learn that you had a wonderful stay with us and that you enjoyed your time at the Hotel Vier Jahreszeiten. Thank you so much for sharing your fabulous rating here on expedia.com. I will make sure that our entire team will know about your high ratings as they deserve the recognition. It is always a great confirmation for our daily work when our guests are looking back with such fond memories We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
EXCELLENT!!!!une garantie kempinski!!!j ai été upgraded et j ai beaucoup apprécié!!!!acceuil, propreté, ubication TOUT FORMIDABLE!!!!!!
Séjour de 1 nuit en novembre 2019
Réponse de Holger Schroth le 18 nov. 2019
Dear Valued Guest, thank you so much for your kindrating – we are all delighted to learn that you enjoyed your visit. Wishing you a great day ahead and it would be our great pleasure to welcome you back in the hopefully not too distant future. Remaining with best regards from Munich, Holger Schroth Managing Director

10/10 Excellent

Christopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Exclusive München
Absolument parfait...le voiturier peut etre un peut plus interesse...en tout parfait
Séjour de 2 nuits en octobre 2017
Dear Christopher, Thank you very much for your recent stay at Hotel Vier Jahreszeiten Kempinski Munich. It is a great pleasure to read that you enjoyed your stay. We hope to have the pleasure of welcoming you back in the not too distant future. With best regards, Axel Ludwig - Managing Director

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel d'excellent niveau
Agréable séjour de trois jours qui permet de voir ce qu'il faut visiter à Munich
Réponse de General Manager le 30 sept. 2016
Dear A Traveller, Thank you very much for your stay at Hotel Vier Jahreszeiten Kempinski Munich and for sharing your highly appreciated feedback on hotels.com with us. We are delighted to see that you have enjoyed your stay with us and look forward to welcoming you back in the near future in Munich. Warmest regards Monika Tritz Hotel Manager

10/10 Excellent

Anne, Luxembourg

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour fantastique, personnel très attentif
Réponse de General Manager le 30 sept. 2016
Dear Anne, Thank you very much for your stay at Hotel Vier Jahreszeiten Kempinski Munich and for sharing your highly appreciated feedback on hotels.com with us. We are delighted to hear that you have enjoyed your stay with us and look very much forward to welcoming you again soon in the heart of Munich. Warmest regards Monika Tritz Hotel Manager

6/10 Satisfaisant

fred, Bruxelles

Les points forts : Propreté, personnel et service, confort de la chambre
Des équipements fatigués dans une excellente local
Situé idéalement dans le centre de Munich, cet hôtel mériterait une rénovation complète que les prix balistiques pratiqués ont déjà pris en compte. Excellent service avec un satisfecit particulier pour les voituriers et bagagistes.
Réponse de Hotel Vier Jahreszeiten Kempinski Munich le 30 sept. 2016
Dear fred, Thank you very much for your recent stay at Hotel Vier Jahreszeiten Kempinski Munich and for sharing your feedback on Expedia. We are delighted to hear that you have enjoyed our services and highlighted especially our valet and porter team. Furthermore, we have well noted your comment in regards to the hotel's facilities and interior design. We look very much forward to welcoming you back in the near future in the heart of Munich. With warmest regards Monika Tritz Hotel Manager

8/10 Bien

Claude L.

Les points forts : Propreté, personnel et service, confort de la chambre
Week-end à Münich
Service de conciergerie particulièrement aimable et efficace

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
c'etait top !c'etait top !c'etait top !c'etait top !c'etait top !c'etait top !c'etait top !c'etait top !c'etait top !

10/10 Excellent

Laurent, montreal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
excellent
excellent séjour. Tres bel hotel.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Patrice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Bacha, Nice France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Impeccable service et confort
Un de nos meilleurs séjours d'hôtel .Un parfait chez soi.Client roi dans un palace fabuleux avec gentillesse et efficacité admirables.A notre arrivée "la lady in red"a veillé aux petits détails du confort sitôt exprimés .Bref un hotel Kempinsky qui favorise nos prochains choix de cette chaîne .

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un hôtel de luxe qui fait parti d"un 'package'
Super! Piscine, sauna, hammam, chambre de première classe!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Une halte luxueuse et sympathique.
Le confort et le service d'un grand hôtel. Que dire de plus ?

8/10 Bien

Danny

Les points forts : Personnel et service
tres bon Hotel
Ils ont un probleme avec le House keeping, mais ce n'est pas grave, car parfois ils ne font pas tres attention au details.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel digne de sa réputation internationale
Logeant dans cet splendide hôtel rehausse votre séjour à Munich.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

David, Charlotte

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel overall. A little disappointing that the “view” out of the windows was an inner rooftop area of blank walls. Also, small things such as a cheap coffee maker in the room and no shower lotion soap, just bar soap. The buffet breakfast was excellent and the lobby is very nice.
Séjour de 4 nuits en avril 2024
Réponse de Hotel Vier Jahreszeiten Kempinski München le 3 mai 2024
Dear DavidThank you so much for taking the time to share your experience with us.It is wonderful to hear that overall you enjoyed your stay with us and had a good time. We will share your kind words about our lavish Breakfast buffet with the entire team.Unfortunately, we were unable to meet all of your expectations and I would like to apologise for any inconvenience this may have caused you.If you are not satisfied with any product or service during your stay, please do not hesitate to contact one of our managers. Unfortunately, we were not informed and would have liked to have had the opportunity to clarify the situation on the spot.Regarding the soap, I would like to inform you that we use soap bars for sustainability reasons. They are then recycled and donated to countries such as Africa. This is one of the many points for our Earth Check Gold status certification.Please be assured that I will pass on the points you have raised to the relevant department heads for internal review.Dear David, we cannot undo your experience, but we would be delighted to welcome you back and show you the warm service we are known for.Yours sincerely from Munich, Your Management Team

10/10 Excellent

Lillian

Les points forts : Propreté et équipements
Excellent location, service and room
Séjour de 3 nuits en avril 2024
Réponse de Hotel Vier Jahreszeiten Kempinski München le 3 mai 2024
Dear valued Guest Lilian, Greetings from lovely Munich. Thank you so much for your time and the effort to leave a review here with us. We are amazed to read that you enjoyed not only your stay but especially our location, our heartfelt service and the room. Please rest assured, that we will share your Feedback with the entire team. We are looking very much forward to welcoming you back and remain with best regards, your Management Team

2/10 Horrible

GABRIEL, Miami

Les points faibles : Propreté
Séjour de 2 nuits en avril 2024
Réponse de Hotel Vier Jahreszeiten Kempinski München le 3 mai 2024
Dear GABRIEL,Thank you for taking the time to share your recent experience with us.I am sorry to hear that you look back with disappointment and were generally not satisfied. I am very sorry for this and apologise for the inconvenience.You are always welcome to contact one of our managers already during your stay if you are not satisfied with a product or service. We would have loved to get the opportunity to rectify our mistakes on the spotUnfortunately, we cannot undo your experience, but we would be happy to welcome you back should you consider our hotel again and to convince you of our service, which you can and may expect from a Kempinski. Best regards, Your Management Team

10/10 Excellent

Lekun

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
1
Séjour de 3 nuits en avril 2024
Réponse de Hotel Vier Jahreszeiten Kempinski München le 3 mai 2024
Dear Lekun, Greetings from the Hotel Vier Jahreszeiten Kempinski Munich. Thank you very much for taking the time to share your great and valuable feedback with us on Expedia. We are very pleased to read that you enjoyed your stay. We are looking forward to welcoming you back soon and remain with the best regards from the Maximilianstrasse, Your Management Team

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very lovely hotel
Séjour de 1 nuit en avril 2024
Réponse de Hotel Vier Jahreszeiten Kempinski München le 3 mai 2024
Dear Daniel, Warm greetings from Hotel Vier Jahreszeiten Kempinski Munich. Thank you very much for your fantastic feedback and the time it took. We are delighted to hear that you had a very pleasant stay and enjoyed our lovely hotel. We are looking very much forward to welcome you again here in Munich and remain with kind regards, Your Management Team

10/10 Excellent

Christine

Séjour de 2 nuits en janvier 2024
Réponse de Sebastian Gerstenlauer, Director of Quality le 2 févr. 2024
Dear Christine, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. Thank you so much for sharing your fabulous rating here on expedia.com. We are delighted to learn that you had a wonderful stay with us and that you enjoyed your time at the Hotel Vier Jahreszeiten. I will make sure that our entire team will know about your feedback as they deserve the recognition. It is always a great confirmation for our daily work when our guests are looking back with such fond memories. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

10/10 Excellent

Glenn

Séjour de 7 nuits en janvier 2024
Réponse de Guest Relations le 22 mars 2024
Dear Glenn, Warm greetings from the Hotel Vier Jahreszeiten Kempinski Munich. Thank you so much for sharing your fabulous rating here on expedia.com. We are delighted to learn that you had a wonderful stay with us and that you enjoyed your time at the Hotel Vier Jahreszeiten.I will make sure that our entire team will know about your feedback as they deserve the recognition. It is always a great confirmation for our daily work when our guests are looking back with such fond memories. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, Your Management Team

10/10 Excellent

Christian

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
5 stars
as expected from this traditional 5 star hotel
Séjour de 1 nuit en janvier 2024
Réponse de Sebastian Gerstenlauer, Director of Quality le 1 févr. 2024
Dear Christian, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are delighted to learn that you had a wonderful stay with us and that you enjoyed your time at the Hotel Vier Jahreszeiten as expected. It is always a great confirmation for our daily passionate work when our guests are looking back with such fond memories. Thank you so much for sharing your fabulous feedback here on Hotels.com. I will make sure that our entire team will know about your high ratings and the nice comment as they deserve the recognition. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

4/10 Médiocre

Jorge Afif

Voyage en famille
Les points faibles : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Sebastian Gerstenlauer, Director of Quality le 18 janv. 2024
Dear Jorge Afif, thank you for taking the time to share your valuable feedback regarding your recent stay at Hotel Vier Jahreszeiten Kempinski Munich with us on hotels.com. Unfortunately we were not able to satisfy you to the fullest. Kindly always feel free to express your concerns to a team member or a manager already during your stay. We would have loved the opportunity to provide you the service you deserve. Rest assured that your rating will be shared with our team members accordingly and we all look forward to welcoming you back in the hopefully not too distant future. Yours sincerely, Sebastian Gerstenlauer Director of Quality

6/10 Satisfaisant

Juanita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice but extremely crowded bar areas
We absolutely love the hotel! The only down side was that so do many other people apparently. The lobby bar was always crowded as well as the hotel bar. Whenever we asked if there was seating, they said we needed to reserve a spot. But there were conflicting answers whenever we tried to request a spot. Others however seemed to come and sit right down without waitstaff assigning spots. Disappointed in the handling of seating. I felt that hotel guests should be given priority.
Séjour de 3 nuits en décembre 2023
Réponse de Sebastian Gerstenlauer, Director of Quality le 10 janv. 2024
Dear Juanita, thank you for taking the time to share your valuable and also constructive feedback regarding your recent stay at Hotel Vier Jahreszeiten Kempinski Munich with us on hotels.com. Unfortunately we were not able to satisfy you to the fullest. Please accept our sincere apologies for the experienced struggle to be seated in our lobby. This is certainly not the service and procedure you can expect and for which we are famous for. Kindly always feel free to express your concerns to a manager already during your stay. We would have loved the opportunity to provide you the service you deserve. Rest assured that your rating will be shared with our team members accordingly and we all look forward to welcoming you back in the hopefully not too distant future. Yours sincerely, Sebastian Gerstenlauer Director of Quality

8/10 Bien

Fadi

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Sebastian Gerstenlauer, Director of Quality le 3 janv. 2024
Dear Valued Guest, thank you for taking the time to share your valuable feedback regarding your recent stay at Hotel Vier Jahreszeiten Kempinski Munich with us on hotels.com. We are delighted to learn that your visit was an enjoyable one and that you were able to experience the services Kempinski is renowned for. Unfortunately we were not able to satisfy you to the fullest. Kindly always feel free to express your concerns to a team member or a manager already during your stay. We would have loved the opportunity to provide you the service you deserve. Rest assured that your rating will be shared with our team members accordingly and we all look forward to welcoming you back in the hopefully not too distant future. Yours sincerely, Sebastian Gerstenlauer Director of Quality

6/10 Satisfaisant

Julian

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Sebastian Gerstenlauer, Director of Quality le 3 janv. 2024
Dear Valued Guest, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. Thank you very much for sharing your impressions with us on expedia.com. We deeply regret to learn that our services did not live up to your expectations. Kindly always feel free to express your concerns to a team member or a manager already during your stay. We would have loved the opportunity to provide you the service you deserve. We hope once your travel plans will bring you back to Munich, we will be able to welcome you again and provide the service you can expect from a Kempinski Hotel. Until then, we remain with warm regards from Munich, Your Management Team

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very well kept up property excellent central location and very helpful staff
Séjour de 2 nuits en décembre 2023
Réponse de Sebastian Gerstenlauer, Director of Quality le 28 déc. 2023
Dear Michael, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are delighted to learn that you had a wonderful stay with us and that you enjoyed your time at the Hotel Vier Jahreszeiten. Thank you so much for sharing your fabulous rating and the nice comments here on expedia.com. I will make sure that our entire team will know about your feedback as they deserve the recognition. It is always a great confirmation for our daily work when our guests are looking back with such fond memories. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards and we wish you a good start into the new year, your Management Team

10/10 Excellent

Kathleen, Midlothian

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel and staff. Beautifully decorated for Christmas. Conveniently located so you can walk everywhere and get to the train.
Séjour de 7 nuits en décembre 2023
Réponse de Sebastian Gerstenlauer, Director of Quality le 27 déc. 2023
Dear Kathleen, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are delighted to learn that you had a wonderful stay with us and that you enjoyed your time at the Hotel Vier Jahreszeiten. Thank you so much for sharing your fabulous rating here on expedia.com. I will make sure that our entire team will know about your high ratings as they deserve the recognition. It is always a great confirmation for our daily work when our guests are looking back with such fond memories We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team and we wish you a good start into the new year

10/10 Excellent

Kathleen, Midlothian

Séjour de 6 nuits en décembre 2023
Réponse de Sebastian Gerstenlauer, Director of Quality le 10 janv. 2024
Dear Kathleen, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are delighted to learn that you had a wonderful stay with us and that you enjoyed your time at the Hotel Vier Jahreszeiten. Thank you so much for sharing your fabulous rating and the nice comments here on expedia.com. I will make sure that our entire team will know about your feedback as they deserve the recognition. It is always a great confirmation for our daily work when our guests are looking back with such fond memories. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

10/10 Excellent

GIUSEPPE, MEXICO

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Tu mejor opción para conocer y caminar la Ciudad, sin duda. Cuartos de buen tamaño, amenidades de calidad, ropa de cama premium, ubicación perfecta…
Séjour de 1 nuit en décembre 2023
Réponse de Sebastian Gerstenlauer, Director of Quality le 5 déc. 2023
Dear Giuseppe, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are delighted to learn that you had a wonderful stay with us and that you enjoyed your time at the Hotel Vier Jahreszeiten. It is always a great confirmation for our daily work when our guests are looking back with such fond memories. Thank you so much for sharing your fabulous feedback here on expedia.com. I will make sure that our entire team will know about your high ratings and nice comments as they deserve the recognition. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

10/10 Excellent

BEATRIZ

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awesome!!!!
This is a wonderful hotel. Alex the manager is a very kind and professional person. I love the staff and the hotel location and amenities My favorite !
Séjour de 2 nuits en novembre 2023
Réponse de Sebastian Gerstenlauer, Director of Quality le 20 nov. 2023
Dear Beatriz, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are delighted to learn that you had a wonderful stay with us and that you enjoyed your time at the Hotel Vier Jahreszeiten. It is always a great confirmation for our daily work when our guests are looking back with such fond memories. Thank you so much for sharing your fabulous feedback here on Hotels.com. I will make sure that our entire team and Alex will know about your high ratings and nice comments as they deserve the recognition. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

10/10 Excellent

Oleg

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was incredible from early check in to check out. Staff was friendly and accommodating. Breakfast buffet was top notch. Prime location! A must when staying in Munich.
Séjour de 3 nuits en novembre 2023
Réponse de Sebastian Gerstenlauer, Director of Quality le 20 nov. 2023
Dear Oleg, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are more than delighted to learn that you enjoyed your time with us to the fullest. The high rating here on expedia.com will be shared with the entire team shortly. How wonderful that we were able to offer you the excellent service you can expect from a Kempinski hotel. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

2/10 Horrible

?

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Sebastian Gerstenlauer, Director of Quality le 15 nov. 2023
Dear Valued Guest, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. Thank you very much for your rating for us on expedia.com. Unfortunately we do not understand the reason for the low rating. Kindly get back to our Director of Quality Mr. Sebastian Gerstenlauer (sebastian.gerstenlauer@kempinski.com). We hope once your travel plans will bring you back to Munich, we will be able to welcome you at the Hotel Vier Jahreszeiten Kempinski Munich. Until then, we remain with warm regards from Munich, Your Management Team

10/10 Excellent

Erik

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2023
Réponse de Hotel Vier Jahreszeiten Kempinski München le 13 nov. 2023
Sehr geehrter Gast,herzliche Grüße vom Hotel Vier Jahreszeiten Kempinski München. Vielen Dank für Ihre wertvolle Zeit, welche Sie sich genommen haben um Ihr wundervolles Feedback auf Expedia zu teilen. Es freut uns sehr, dass Sie Ihren Aufenthalt genießen konnten und mit Freude zurück blicken. Ihre Rückmeldung wird mit dem gesamten Team geteilt und wird ebenso sehr wertgeschätzt.Wir freuen uns, Sie hoffentlich bald wieder begrüßen zu dürfen und verbleiben mit den besten Grüßen,Ihr Management Team

10/10 Excellent

Tara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023
Réponse de Sebastian Gerstenlauer, Director of Quality le 6 nov. 2023
Dear Tara, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are more than delighted to learn that you enjoyed your time with us to the fullest. The high rating here on expedia.com will be shared with the entire team shortly. How wonderful that we were able to offer you the excellent service you can expect from a Kempinski hotel. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

10/10 Excellent

Jürgen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en octobre 2023
Réponse de Sebastian Gerstenlauer, Director of Quality le 6 nov. 2023
Dear Jürgen, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are more than delighted to learn that you enjoyed your time with us to the fullest. The high rating here on expedia.com will be shared with the entire team shortly. How wonderful that we were able to offer you the excellent service you can expect from a Kempinski hotel. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

6/10 Satisfaisant

Eliane

Voyage d’affaires
Séjour de 5 nuits en octobre 2023
Réponse de Sebastian Gerstenlauer, Director of Quality le 6 nov. 2023
Dear Eliane, thank you for taking the time to share your valuable feedback regarding your recent stay at Hotel Vier Jahreszeiten Kempinski Munich with us on hotels.com. Unfortunately we were not able to satisfy you to the fullest. Kindly always feel free to express your concerns to a team member or a manager already during your stay. We would have loved the opportunity to provide you the service you deserve. Rest assured that your rating will be shared with our team members accordingly and we all look forward to welcoming you back in the hopefully not too distant future. Yours sincerely, Sebastian Gerstenlauer Director of Quality

6/10 Satisfaisant

KUNIHIKO

Voyage en famille
Les points forts : Personnel et service
Nicht nur im Korridor sondern auch im Zimmer werden die Wände mit den Replikaten der berühmten Kunstwerken der alten Meister, die fast so groß wie die Originalen sind, geschmückt. Das ist einzigartige Einrichtung. Mit diesen Einrichtung können die Gäste echt Münchener Luft erleben.
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Vier Jahreszeiten Kempinski München le 24 oct. 2023
Sehr geehrter Gast KUNIHIKO,herzliche Grüße aus dem Hotel Vier Jahreszeiten Kempinski München.Vielen Dank für die Zeit, welche Sie sich extra genommen haben um Ihre Erfahrung mit uns und auf Expedia zu teilen. Es ist eine sehr schöne Rückmeldung, die uns wirklich freut und wir zu schätzen wissen.Wir hoffen, Sie bald wieder in unsrem Haus begrüßen zu dürfen und verbleiben mit den besten Grüßen aus der Maximilianstrasse.Ihr Management Team

10/10 Excellent

bernd

Séjour de 1 nuit en octobre 2023
Réponse de Sebastian Gerstenlauer, Director of Quality le 17 oct. 2023
Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre gewonnenen Eindrücke hinsichtlich Ihres Aufenthaltes im Hotel Vier Jahreszeiten Kempinski München zukommen zu lassen. Es freut uns sehr zu erfahren, dass der Besuch Ihren Erwartungen entsprochen hat und Sie eine sehr angenehme Zeit im Hotel verlebt haben. Bis zu einem hoffentlich baldigen Wiedersehen in der Maximilianstraße verbleiben wir mit den besten Grüßen, Sebastian Gerstenlauer, Director of Quality

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en septembre 2023
Réponse de Sebastian Gerstenlauer, Director of Quality le 2 oct. 2023
Dear Michael, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are more than delighted to learn that you enjoyed your time with us to the fullest. The high rating here on expedia.com will be shared with the entire team shortly. How wonderful that we were able to offer you the excellent service you can expect from a Kempinski hotel. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

10/10 Excellent

Sourena

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 4 nuits en septembre 2023
Réponse de Sebastian Gerstenlauer, Director of Quality le 6 nov. 2023
Dear Sourena, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are delighted to learn that you had a wonderful stay with us and that you enjoyed your wedding anniversary at the Hotel Vier Jahreszeiten. It is always a great confirmation for our daily work when our guests are looking back with such fond memories. Thank you so much for sharing your fabulous feedback here on Hotels.com. I will make sure that our entire team will know about your high ratings and nice comments as they deserve the recognition. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

10/10 Excellent

Helene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect Background for a Special Celebration
A beautiful quiet room to celebrate our 50 wedding anniversary. The special greeting sent to us was creative and delicious! Thank you.
Séjour de 6 nuits en septembre 2023
Réponse de Sebastian Gerstenlauer, Director of Quality le 27 sept. 2023
Dear Helene, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are delighted to learn that you had a wonderful stay with us and that you enjoyed your wedding anniversary at the Hotel Vier Jahreszeiten. It is always a great confirmation for our daily work when our guests are looking back with such fond memories. Thank you so much for sharing your fabulous feedback here on Hotels.com. I will make sure that our entire team will know about your high ratings and nice comments as they deserve the recognition. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

10/10 Excellent

Jana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The best
Séjour de 1 nuit en septembre 2023
Réponse de Sebastian Gerstenlauer, Director of Quality le 23 sept. 2023
Dear Jana, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are delighted to learn that you had a wonderful stay with us and you are looking back with such fond memories. Thank you so much for sharing your fabulous feedback here on Hotels.com. I will make sure that our entire team will know about your high ratings as they deserve the recognition. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

10/10 Excellent

david

Les points forts : Propreté et équipements
As nice as you would expect for the price
Séjour de 4 nuits en septembre 2023
Réponse de Sebastian Gerstenlauer, Director of Quality le 23 sept. 2023
Dear David, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are more than delighted to learn that you enjoyed your time with us to the fullest. The high rating and your nice comment will be shared with the entire team shortly. How wonderful that we were able to offer you the excellent service you can expect from a Kempinski hotel. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

10/10 Excellent

Marie

Séjour de 1 nuit en septembre 2023
Réponse de Sebastian Gerstenlauer, Director of Quality le 15 sept. 2023
Dear Marie, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are delighted to learn that you had a wonderful stay with us and you are looking back with such fond memories. Thank you so much for sharing your fabulous feedback here on Hotels.com. I will make sure that our entire team will know about your high ratings as they deserve the recognition. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

10/10 Excellent

Rasha

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location is excellent on a very lovely street with upscale boutiques and restaurants and in a very close proximity to many of the sights. The staff is very friendly and attentive!
Séjour de 2 nuits en septembre 2023
Réponse de Hannah-Marie Bürkle, Duty Managerin le 10 sept. 2023
Dear Rasha, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are more than delighted to learn that you enjoyed your time with us to the fullest. The high rating and your nice comment will be shared with the entire team shortly. How wonderful that we were able to offer you the excellent service you can expect from a Kempinski hotel. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team

10/10 Excellent

Rasha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2023
Réponse de Hannah-Marie Bürkle, Duty Managerin le 8 sept. 2023
Dear Rasha, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are delighted to learn that you had a wonderful stay with us and you are looking back with such fond memories. Thank you so much for sharing your fabulous feedback here on Hotels.com. I will make sure that our entire team will know about your high ratings as they deserve the recognition. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team