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Avis sur Grand Resort Hotel - Mt Laurel - Philadelphia

3.5 out of 5
Grand Resort Hotel - Mt Laurel - Philadelphia
915 Route 73, Mount Laurel, NJ

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 199 avis sur 413." "
Note des voyageurs de 8 (Bien), d’après 98 avis sur 413." "
Note des voyageurs de 6 (Satisfaisant), d’après 44 avis sur 413." "
Note des voyageurs de 4 (Médiocre), d’après 29 avis sur 413." "
Note des voyageurs de 2 (Horrible), d’après 43 avis sur 413." "

8,4/10

Propreté

8,4/10

Personnel et service

7,4/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

4/10 Médiocre

Melanie

Voyage en famille
Noise!!! We were hearing the elevator every time it was mooving
Séjour de 1 nuit en septembre 2023
Réponse de Filiz Gakci, Room Division Manager le 23 sept. 2023
Dear Melanie,Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for the inconvenience you experienced due to noise from the elevator during your stay.Please be assured that we take all guest concerns seriously, and we will immediately investigate the issue to address it. Our goal is to ensure that every guest has a peaceful and comfortable stay with us, and it's clear that we fell short of that during your visit.We appreciate your patience and understanding, and we hope that you will give us another opportunity to provide you with a more enjoyable and restful experience on your next stay. If there is anything specific you would like to discuss or if you have any further feedback, please feel free to reach out to our management team directly.Thank you for choosing our hotel, and we look forward to the opportunity to serve you better in the future.Sincerely,

8/10 Bien

Michel

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Well located, spacious rooms and easy parking. Not as quiet as desired… noise isolation inadequate… Being so close to highway.
Séjour de 1 nuit en septembre 2023
Réponse de Filiz Gakci, Room Division Manager le 23 sept. 2023
Dear Michel,Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We appreciate your comments and are pleased to hear that you found our hotel to be well located, with spacious rooms and convenient parking.We apologize for any inconvenience you experienced due to noise during your stay. We understand that noise can be disruptive and affect the overall comfort of your visit. Our team takes guest feedback seriously, and we will certainly look into ways to improve the noise isolation in the rooms, especially for those located close to the highway.Your feedback helps us identify areas for improvement, and we are committed to ensuring a peaceful and enjoyable experience for all our guests. We hope you will consider giving us another opportunity to serve you in the future, and we will do our best to make your next stay more comfortable.Thank you once again for choosing our hotel, and we look forward to welcoming you back soon.Warm regards,

8/10 Bien

Karine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Très propre et bien situé
Séjour de 1 nuit en juillet 2023
Réponse de Filiz Gakci, Room Division Manager le 16 juil. 2023
Merci d'avoir partagé votre avis sur notre hôtel. Nous sommes ravis d'apprendre que vous avez trouvé notre établissement très propre et bien situé. La propreté est une priorité pour nous, et nous nous efforçons de maintenir un environnement impeccable pour nos clients. De plus, nous sommes heureux que vous ayez apprécié notre emplacement. Nous nous efforçons de choisir des emplacements stratégiques qui offrent un accès facile aux attractions locales et aux commodités. Nous espérons vous accueillir à nouveau lors de votre prochaine visite.

4/10 Médiocre

Shonte

Les points forts : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 20 mai 2024
Hello Shonte,I apologize that your stay was less than exceptional. I hope that in the future you will give a chance to turn around your last experience.Thank you,

6/10 Satisfaisant

Justin

Les points forts : Propreté et personnel et service
Place is aging and needs work, but not awful. Room was clean, staff friendly and helpful.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 20 mai 2024
Hello Justin,I apologize that your stay was less than exceptional. I hope that in the future you will give a chance to turn around your last experience.Thank you,

8/10 Bien

Timothy

Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 20 mai 2024
Hello Timothy,Thank you for taking the time to share your feedback. We hope to see you again in your future travels.

8/10 Bien

Doug

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Older hotel thats been updated and refurded rooms. Don't get room near elevator , not loud but a steady vibe when its in use
Séjour de 3 nuits en mai 2024
Réponse de Hotel Management le 20 mai 2024
Hello Doug,I apologize that your stay was less than exceptional. I hope that in the future you will give a chance to turn around your last experience. I will be sure to share your comments with our Team.Thank you,

6/10 Satisfaisant

Andrea

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The sign is broken when you enter property. The grounds are not kept. Weeds, and looks run down. The bar was not opened Sunday evening and would have had to go in ballroom where an event was taking place to purchase anything. The internet for streaming was very slow in evening. I pulled the sofa bed out to use the sheet but could not due to the fact it was dirty and the mattress had horrible stains on it. Housekeeping did bring me an extra blanket and sheet as requested. Over all it was a place to lay my head and take a shower but needs to be upgraded and grounds could be more presentable.
Séjour de 3 nuits en mai 2024
Réponse de Hotel Management le 20 mai 2024
Hello Andrea,I apologize that your stay was less than exceptional. I hope that in the future you will give a chance to turn around your last experience. I will be sure to share your comments with our Team.Thank you,

10/10 Excellent

Dennis

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect place for events
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 20 mai 2024
Hello Dennis,Thank you for sharing your feedback. We appreciate your business and hope to see you again in future travels.Thank you,

10/10 Excellent

Jeffrey, Fort Myers

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
the landscaping made the property look like it was an abandoned building. Otherwise it was great
Séjour de 3 nuits en avril 2024

10/10 Excellent

TARIK

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good stay .
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 20 mai 2024
Hello Tarik,Thank you for your feedback. Glad you enjoyed your stay, hope to see you again in future travels. Thank you,

8/10 Bien

Mary Beth

Voyage en famille
Les points forts : Propreté
Les points faibles : Équipements
Outside was poorly maintained but inside was clean. Elevators were noisy even halfway down the hall. Guests were noisy as well, but this was out of hotels control. Overall, hotel met our needs and was a decent value.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 20 mai 2024
Thank you for taking the time to tell us about your experience. I will be sure to share your feedback with our Team. Hope to see you again in future travels.Thank you

4/10 Médiocre

Monte

Voyage en famille, Voyage d’affaires
Les points faibles : Personnel et service et équipements
The rooms seem to be renovated and are comfortable, beds are ok . No bottled water in your room unless u ask for. If u want coffee in the mornings u have to pay for it from the Starbucks on site that may or may not be open. Took stairs to 9th floor to avoid elevator, I heard on arrival that someone got stuck and the phone wasn’t working. All in all it’s not terrible.
Séjour de 2 nuits en avril 2024

4/10 Médiocre

Shannon

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Booked the hotel because of the restaurant & bar. Very disappointed in the actual restaurant & bar. They had limited offerings and bartender didn’t know how to make anything. Room was ok but bathroom was poor. Barely had hot water for shower. You can tell the hotel is very old. Went to the “gym” and it looked like it hadn’t been cleaned in months.
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

jill

Voyage en famille
We were in the room next to the elevators and heard them constantly going up and down till about 2 am. Also the Starbucks worker in the hotel didn’t speak English very well so we couldn’t communicate too well.
Séjour de 2 nuits en avril 2024

2/10 Horrible

Sean

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Front desk never answered phone. Bar and bartender are terrible.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Esmael

Awesome
Séjour de 2 nuits en avril 2024

2/10 Horrible

Richard

Séjour de 2 nuits en avril 2024

4/10 Médiocre

Roger

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The staff was very nice and friendly. The room smell of old smoke, the walls were very thin and there were many stains on the walls of the bathroom.
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Natasha Quiles

Voyage en couple
Les points forts : Propreté
Was okay. You can tell it used to be great and is now just average. The hallways kinda smelled dirty and of marajuana. The indoor waterpark is an eyesore as it is closed as well as the top golf attraction. The bed and bathroom were clean.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Amy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Kizziah

Séjour de 1 nuit en mars 2024

2/10 Horrible

Cameron

Got off a long plane ride and get to the hotel only to tell me it closed due to a gass leak dud even bother to call me
Séjour de 2 nuits en avril 2024

2/10 Horrible

Rhale

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They were closed for structural damage, but did not inform me.
Séjour de 3 nuits en avril 2024

10/10 Excellent

Mike

Séjour de 1 nuit en avril 2024

2/10 Horrible

joann

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Check for was 11am, howeve, around 9:00am, 3 police officers and 2 people from the fire department said I had to leave the hotel immediately due to many violations. They said they were closing the hotel down.
Séjour de 1 nuit en avril 2024

2/10 Horrible

Ana

Les points faibles : Infrastructures et conditions de l’hébergement
Hotel is shut down!!!!!! Showed up to the property on 4/15 and there’s a sign on the door that hotel is shut down due to unsafe conditions. Was never notified and had to drive around late at night to find another hotel.
Séjour de 1 nuit en avril 2024

2/10 Horrible

Jeremy

Séjour de 1 nuit en avril 2024

2/10 Horrible

Carolyn

Les points faibles : Propreté et personnel et service
The hotel was closed! There was no notification given prior to my arrival. No suggested hotels in the area were offered.
Séjour de 1 nuit en avril 2024

8/10 Bien

pmstern@msn.com

Séjour de 1 nuit en avril 2024

8/10 Bien

Jacqueline

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great!!
Séjour de 1 nuit en mars 2024
Réponse de The Grand Resort Hotel Team le 4 avr. 2024
Thank you for the glowing review of your stay at The Grand Resort Hotel. We are thrilled to hear you enjoyed your experience with us. Your kind words about our services and staff are greatly appreciated and motivate us to continue providing top-notch hospitality.We look forward to welcoming you back soon. If there's anything you need in the meantime, please don't hesitate to reach out.

10/10 Excellent

Elizabeth

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very comfortable!
Réponse de The Grand Resort Hotel Team le 31 mars 2024
Thank you for taking the time to share your feedback about your recent stay at the Grand Resort Hotel. We appreciate your input and are committed to continually improving our services.We hope to have the opportunity to better meet your expectations

10/10 Excellent

Ernesto

Séjour de 1 nuit en mars 2024
Réponse de The Grand Resort Hotel Team le 31 mars 2024
Thank you for taking the time to share your feedback about your recent stay at the Grand Resort Hotel. We appreciate your input and are committed to continually improving our services.We hope to have the opportunity to better meet your expectations

10/10 Excellent

Nursuna, scarsdale

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2024
Réponse de The Grand Resort Hotel Team le 31 mars 2024
Thank you for taking the time to share your feedback about your recent stay at the Grand Resort Hotel. We appreciate your input and are committed to continually improving our services.We hope to have the opportunity to better meet your expectations

6/10 Satisfaisant

Omayra

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements
The surrounding area is great, plenty of dining choices around the hotel. Unfortunately, my stay was not very pleasant. No one came in to clean the room after we stepped out during the day and came back in the evening. I usually put all the trash by the door and fold the towels in a corner for housekeeping to take. When I came back, everything was still where I left it and I had no clean towels. I called down to the front desk and was told that there was nothing they could do about it because Everyone had gone home but that she would check. I never received a call back so I assumed we were not going to get any clean towels.
Séjour de 2 nuits en mars 2024
Réponse de The Grand Resort Hotel Team le 30 mars 2024
Thank you for taking the time to share your feedback about your recent stay at the Grand Resort Hotel. We appreciate your input and are committed to continually improving our services, we hope to have the opportunity to better meet your expectations

10/10 Excellent

Rosa

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Safe and close by
Séjour de 1 nuit en février 2024
Réponse de The Grand Resort Hotel Team le 27 mars 2024
Thank you for the glowing review of your stay at The Grand Resort Hotel. We are thrilled to hear you enjoyed your experience with us. Your kind words about our services and staff are greatly appreciated and motivate us to continue providing top-notch hospitality.We look forward to welcoming you back soon. If there's anything you need in the meantime, please don't hesitate to reach out.

10/10 Excellent

John

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Newly renovated. Great TV's. Comfortable bedding and nice toiletries.
Séjour de 2 nuits en mars 2024
Réponse de The Grand Resort Hotel Team le 15 mars 2024
Thank you for the glowing review of your stay at The Grand Resort Hotel. We are thrilled to hear you enjoyed your experience with us. Your kind words about our services and staff are greatly appreciated and motivate us to continue providing top-notch hospitality.We look forward to welcoming you back soon. If there's anything you need in the meantime, please don't hesitate to reach out.

10/10 Excellent

Monica

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Property is located on the highway. There is a bar and topgolf located inside the hotel. Was a bit disappointed by the cleanliness of the room. Only there for 2 days on a work related trip. It got the job done.
Réponse de The Grand Resort Hotel Team le 10 mars 2024
Thank you for your gleaming review of the Grand Resort Hotel! are happy we met your expectations, and we are eager to see you again!

10/10 Excellent

Shpetim

Séjour de 1 nuit en mars 2024
Réponse de The Grand Resort Hotel Team le 27 mars 2024
Thank you for the glowing review of your stay at The Grand Resort Hotel. We are thrilled to hear you enjoyed your experience with us. Your kind words about our services and staff are greatly appreciated and motivate us to continue providing top-notch hospitality.We look forward to welcoming you back soon. If there's anything you need in the meantime, please don't hesitate to reach out.

8/10 Bien

Deborah

Les points forts : Propreté
Séjour de 1 nuit en mars 2024
Réponse de The Grand Resort Hotel Team le 6 mars 2024
Thank you for your gleaming review! We are glad to have exceeded your expectations, and we hope to see you again soon!

10/10 Excellent

Janice

Voyage en couple
Les points forts : Propreté et personnel et service
We found the room a bit run down but very clean.
Séjour de 1 nuit en février 2024
Réponse de The Grand Resort team le 29 févr. 2024
Thank you for your glowing review of Grand Resort Hotel! We appreciate your kind words and hope to welcome you back soon for another wonderful stay.

4/10 Médiocre

Richard

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
the bathroom fan did not work.
Séjour de 2 nuits en février 2024
Réponse de The Grand Resort team le 29 févr. 2024
Thank you for sharing your thoughts about your recent stay at Grand Resort Hotel. We value your feedback, and I assure you we are taking your comments seriously to improve our services. We hope for another opportunity to provide you with a better experience in the future.

10/10 Excellent

Diamond

Séjour de 1 nuit en février 2024
Réponse de The Grand Resort team le 29 févr. 2024
Thank you for your glowing review of Grand Resort Hotel! We appreciate your kind words and hope to welcome you back soon for another wonderful stay.

2/10 Horrible

Marlee

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de The Grand Resort team le 29 févr. 2024
Thank you for sharing your thoughts about your recent stay at Grand Resort Hotel. We value your feedback, and I assure you we are taking your comments seriously to improve our services. We hope for another opportunity to provide you with a better experience in the future.

8/10 Bien

Noriko

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de The Grand Resort team le 29 févr. 2024
Thank you for your glowing review of Grand Resort Hotel! We appreciate your kind words and hope to welcome you back soon for another wonderful stay.

10/10 Excellent

Shpetim

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en février 2024
Réponse de The Grand Resort team le 29 févr. 2024
Thank you for your glowing review of Grand Resort Hotel! We appreciate your kind words and hope to welcome you back soon for another wonderful stay.

4/10 Médiocre

Wendell

Les points faibles : Équipements
If you are traveling for pleasure there’s no social scenery. The bar was empty and I wasn’t able to watch the NBA All Star event. The bar had four tv but it was connected via apps. The breakfast didn’t have enough portion. Just eggs and sausage turkey. Fruit and bread. If you just want to lay your head out relax then cook.
Séjour de 2 nuits en février 2024
Réponse de The Grand Resort team le 29 févr. 2024
Thank you for sharing your thoughts about your recent stay at Grand Resort Hotel. We value your feedback, and I assure you we are taking your comments seriously to improve our services. We hope for another opportunity to provide you with a better experience in the future.

10/10 Excellent

Margarita liliam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Todo esta excelnte suoer recomendado
Séjour de 2 nuits en février 2024
Réponse de The Grand Resort team le 29 févr. 2024
Thank you for your glowing review of Grand Resort Hotel! We appreciate your kind words and hope to welcome you back soon for another wonderful stay.

10/10 Excellent

Brittany

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
My stay was great a relaxing staff was very helpful. Nice clean!
Séjour de 3 nuits en février 2024
Réponse de The Grand Resort team le 29 févr. 2024
Thank you for your glowing review of Grand Resort Hotel! We appreciate your kind words and hope to welcome you back soon for another wonderful stay.

8/10 Bien

Maritza

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de The Grand Resort team le 29 févr. 2024
Thank you for your glowing review of Grand Resort Hotel! We appreciate your kind words and hope to welcome you back soon for another wonderful stay.