Avis
7,6
Bien
8,0/10
Propreté
9,0/10
Personnel et service
7,2/10
Équipements
7,8/10
Infrastructures et conditions de l’hébergement
6,4/10
Écoresponsabilité
Avis
3 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Parc Avenue Lofts Team le 19 mars 2024
Thank you for sharing your feedback regarding our service. Rest assured, we are committed to enhancing our offerings and providing you with an even better experience. We look forward to welcoming you back and demonstrating how your feedback contributes to our improvement. Your comments are invaluable in our ongoing efforts to enhance our establishment. Once again, thank you.
10/10 Excellent
CHRISTINE
26 avr. 2023
CHRISTINE
Séjour de 1 nuit en avril 2023
6/10 Satisfaisant
alain
Voyage en groupe
11 févr. 2023
Les points forts : Infrastructures et conditions de l’hébergement
alain
Séjour de 4 nuits en février 2023
Réponse de Parc Avenue Residence le 23 févr. 2023
Thank you for taking the time to share your feedback about your recent stay in our loft. We're glad to hear that you found the loft to be very nice. However, we're sorry to hear that you found it lacking in convenience. We will take note of your feedback and work towards improving the amenities we offer to our guests.We apologize for the inconvenience you experienced in finding parking. Unfortunately, parking in the area can be challenging, but we will do our best to provide more information to our guests to make the process easier.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future with a more convenient and enjoyable experience.
4/10 Médiocre
Ludwig
Voyage en groupe
30 janv. 2023
Les points forts : Propreté
Ludwig
Séjour de 1 nuit en janvier 2023
Réponse de Management le 23 févr. 2023
Thank you for taking the time to leave a review of your recent stay with us. We take all feedback seriously and would like to sincerely apologize that your experience did not meet your expectations.We would appreciate the opportunity to learn more about your specific concerns so that we can take appropriate action to improve our services. If you would be willing to share more details about your experience, please don't hesitate to contact us directly.We value your business and hope to have the opportunity to make it up to you in the future.
8/10 Bien
Claire
14 oct. 2022
Claire
Séjour de 2 nuits en octobre 2022
Réponse de Isabelle le 26 oct. 2022
Thank you, we appreciate your feedback!
2/10 Horrible
BRIGITTE
9 mars 2022
BRIGITTE
Séjour de 1 nuit en mars 2022
Réponse de Brian le 4 mai 2022
Thank You
10/10 Excellent
curtis l.
22 nov. 2020
Les points forts : Propreté
Merci
curtis l.
Séjour de 1 nuit en novembre 2020
8/10 Bien
Voyageur vérifié
18 sept. 2020
Voyageur vérifié
Séjour de 2 nuits en septembre 2020
Réponse de Parc Avenue Residence le 24 sept. 2020
Thanks for your feedback!
8/10 Bien
Mélissa
3 sept. 2020
Les points forts : Propreté et confort de la chambre
Mélissa
Séjour de 1 nuit en septembre 2020
Réponse de Parc Avenue Lofts le 7 sept. 2020
Thank you for your feedback, it was a pleasure to have you stay at our hotel.
8/10 Bien
Voyageur vérifié
Voyage en famille, Voyage en groupe
2 nov. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 6 nuits en octobre 2019
Réponse de Parc Avenue Residence le 7 nov. 2019
Thank you for staying with us, we appreciate your feedback.
8/10 Bien
DIDIER
3 sept. 2019
Les points faibles : Personnel et service et confort de la chambre
Canada parc avenue
DIDIER
Séjour de 10 nuits en août 2019
Réponse de Parc Avenue Lofts le 5 sept. 2019
Thank you for staying with us, we appreciate your feedback. A noisy group occupied the guest's neighboring unit one night, thus resulting in this guest being able to hear the neighbors.
10/10 Excellent
Delphine
15 mai 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super Hôtel !
Delphine
Séjour de 2 nuits en mai 2019
Réponse de Brian le 15 mai 2019
Thank you for taking the time to leave us your feedback. I'm glad you enjoyed your stay. parking could be difficult at times so please asks us for asssitance.
Thank you
8/10 Bien
Voyageur vérifié
15 avr. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en avril 2019
Réponse de Brian le 1 mai 2019
Thanks for your feedback! Please let us know what we can do or change to receive a 5/5 the next time you stay with us.
10/10 Excellent
Voyageur vérifié
6 janv. 2019
Voyageur vérifié
Séjour de 9 nuits en décembre 2018
Réponse de Admin le 6 janv. 2019
Thanks for the visit! I hope you enjoyed your stay. You are welcome back anytime. Thank you!
8/10 Bien
Voyageur vérifié
Voyage en famille, Voyage d’affaires
7 déc. 2018
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en décembre 2018
Réponse de Management le 11 déc. 2018
Merci pour vos commentaires. Rassurez-vous, nous travaillons fort pour que toutes nos correspondances avec nos clients soient complètement bilingues. Nous apprécions vos commentaires!
8/10 Bien
Anouk, Trois-Rivieres
10 août 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Anouk
Séjour de 1 nuit en août 2018
Réponse de James le 14 août 2018
Thanks for your visit. We'd love to host you again in the future.
2/10 Horrible
Boris
20 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Boris
Séjour de 2 nuits en mai 2024
Réponse de Parc Avenue Lofts Team le 20 mai 2024
These steps are designed to ensure the security of our guests. Additionally, they help enhance the comfort of our guests by reducing long waits at reception. By completing these steps before your arrival, your check-in process will be smoother, allowing you to access the building without stopping at reception. We understand that this system may seem unfamiliar and potentially confusing to some, but rest assured that it is completely safe.
4/10 Médiocre
Navneet
14 avr. 2024
Navneet
Séjour de 1 nuit en avril 2024
Réponse de Parc Avenue Lofts Team le 17 avr. 2024
Thank you for your feedback. We hope your stay was pleasant and free of any issues. We'd appreciate it if you could share more about your experience as it is valuable to us and helps us improve in all areas.
10/10 Excellent
Renee
8 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Renee
Séjour de 8 nuits en mars 2024
Réponse de Parc Avenue Lofts Team le 10 avr. 2024
Thank you for your feedback; we look forward to welcoming you back soon.
6/10 Satisfaisant
Marie D, Saugus
Voyage en famille, Voyage en groupe, Voyage en couple
25 mars 2024
Les points faibles : Propreté
Marie D
Séjour de 2 nuits en mars 2024
Réponse de Parc Avenue Lofts Team le 25 mars 2024
Thank you for sharing your feedback with us. We greatly value all reviews as they assist us in enhancing our services. Regarding the parking details mentioned in our description, please feel free to inquire with our front desk agent if you have any questions. He is always available to assist you. Similarly, if you need assistance with carrying luggage due to the absence of an elevator, our front desk agent can help you with that as well. As for bedding and any other requirements, our team is always prepared to accommodate your needs. Our phone lines are open 24/7, or you can visit the front desk anytime to request assistance; we are here to assist you with anything you may need.
10/10 Excellent
Snizhana
Voyage en famille
21 mars 2024
Snizhana
Séjour de 1 nuit en mars 2024
Réponse de Parc Avenue Lofts Team le 23 mars 2024
Thank you for sharing your feedback regarding our service. Rest assured, we are committed to enhancing our offerings and providing you with an even better experience. We look forward to welcoming you back and demonstrating how your feedback contributes to our improvement. Your comments are invaluable in our ongoing efforts to enhance our establishment. Once again, thank you.
6/10 Satisfaisant
Joanne
Voyage d’affaires
21 févr. 2024
Les points forts : Propreté
Almost as expected!
Joanne
Séjour de 2 nuits en février 2024
Réponse de Parc Avenue Lofts Team le 19 mars 2024
Thank you for sharing your feedback regarding our service. Rest assured, we are committed to enhancing our offerings and providing you with an even better experience. We look forward to welcoming you back and demonstrating how your feedback contributes to our improvement. Your comments are invaluable in our ongoing efforts to enhance our establishment. Once again, thank you.
2/10 Horrible
Eric
Voyage en famille
13 févr. 2024
Eric
Séjour de 2 nuits en février 2024
Réponse de Management le 18 févr. 2024
Thank you for taking the time to share your experience. We're truly sorry to hear that your stay did not meet your expectations, and we appreciate your feedback regarding the room size and the scent of cleaning products used. Our team is dedicated to ensuring the comfort and safety of all our guests, and we regret any inconvenience or discomfort you experienced. We understand the importance of a pleasant and welcoming environment, and we will certainly review our cleaning protocols and room descriptions to better serve our guests. Although we were unable to accommodate a cancellation at the time of your arrival, we are committed to improving our communication and policies to better meet our guests' needs in the future. We hope you'll consider giving us another chance to provide you with a superior experience.
8/10 Bien
Robert
21 janv. 2024
Robert
Séjour de 2 nuits en janvier 2024
Réponse de Parc Avenue Lofts Team le 19 mars 2024
Thank you for taking the time to leave a review. We regret to see that your experience did not meet your expectations. We are committed to providing the best service and accommodations for our guests, and we would appreciate the opportunity to hear more about your concerns. Please feel free to reach out to us directly so we can address any specific issues you might have encountered. Your feedback is invaluable in helping us improve.
4/10 Médiocre
Prisca, PORT MOODY
9 janv. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Prisca
Séjour de 1 nuit en janvier 2024
6/10 Satisfaisant
Lisa
Voyage en famille
29 déc. 2023
Lisa
Séjour de 2 nuits en décembre 2023
8/10 Bien
Voyageur vérifié
Voyage en famille
29 déc. 2023
Les points forts : Propreté et confort de la chambre
Good overall
Voyageur vérifié
Séjour de 3 nuits en décembre 2023
10/10 Excellent
Harpreet
Voyage en famille
13 déc. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Harpreet
Séjour de 4 nuits en décembre 2023
8/10 Bien
bhuvaneshwari
Voyage en groupe
26 nov. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
bhuvaneshwari
Séjour de 2 nuits en novembre 2023
Réponse de Parc Avenue Lofts Team le 29 nov. 2023
Thank you for your feedback! We hope you had a great stay and look forward to welcoming you back on your next visit.
10/10 Excellent
Yitzchok
Voyage en famille, Voyage en groupe
24 nov. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Yitzchok
Séjour de 1 nuit en novembre 2023
Réponse de The Parc Avenue Lofts Team le 26 nov. 2023
We hope this message finds you well and thriving. We wanted to take a moment to express our deepest gratitude for choosing Parc Avenue Lofts as your accommodation during your recent stay. It was truly our pleasure to host you, and we sincerely hope your time with us was enjoyable and comfortable.Your decision to stay with us means a lot, and we want you to know that we appreciate your trust in our hospitality. Our team is dedicated to creating a welcoming and memorable experience for all our guests, and we hope we were able to meet and exceed your expectations.If there is anything specific that stood out to you during your stay, or if there are areas where we can improve, we would love to hear your feedback. Your input is invaluable to us as we strive to enhance our services and make each guest's experience exceptional.Thank you once again for choosing Parc Avenue Lofts. We sincerely hope that your time with us was filled with moments of comfort, relaxation, and joy. If your travels bring you back to this area, we would be honored to host you once more.Safe travels, and we look forward to welcoming you back in the future.Warm regards,Parc Avenue Lofts Management Team
8/10 Bien
Thi Bich Ha
19 nov. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Thi Bich Ha
Séjour de 1 nuit en novembre 2023
Réponse de The Parc Avenue Lofts Team le 20 nov. 2023
We appreciate that you have taken the time to give us a good review, we hope that everything went well and if you have questions or suggestions to improve our service we will be happy to hear them, we wish you a great day and we will wait for you on your next visit.From the entire Avenue Parc Lofts team
10/10 Excellent
Eber
Voyage en famille avec de jeunes enfants
11 nov. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Eber
Séjour de 2 nuits en novembre 2023
Réponse de The Parc Avenue Lofts Team le 12 nov. 2023
We appreciate your comments, we work hard to solve any problems you may have had, we wish you a wonderful day from the entire Avenue Parc Lofts Team
2/10 Horrible
Vishal
Voyage d’affaires
26 oct. 2023
Les points faibles : Propreté et équipements
Vishal
Réponse de The Parc Avenue Lofts Team le 8 nov. 2023
We are sorry for any problems you had during your stay with us and we hope you will give us another opportunity to show you that we will work hard to ensure your comfort.The Parc Avenue Lofts Team
4/10 Médiocre
Megzie
Voyage en famille avec de jeunes enfants, Voyage en groupe
21 oct. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Megzie
Séjour de 2 nuits en octobre 2023
Réponse de Andy le 21 oct. 2023
Hello Megzie, we are sorry you experienced some issues during your stay with us. Rest assured, it will be addressed and fixed properly.Regards
6/10 Satisfaisant
Roshan Singh
15 oct. 2023
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Roshan Singh
Séjour de 3 nuits en octobre 2023
Réponse de Director le 21 oct. 2023
Thank you for taking the time to share your feedback. We're pleased to hear that you appreciated the area and found the bathroom and bedrooms clean.However, we apologize for the inconvenience caused by the cleanliness of the living spaces and carpets. We take such feedback seriously and will be addressing this promptly to ensure better conditions for future guests.Regarding the room layout, we aim to provide accurate descriptions of our property, and we'll review our listings to ensure clarity. We understand the importance of meeting our guests' expectations, and we apologize for any misunderstanding.Your feedback is invaluable to us, and we hope to welcome you back to Parc Avenue Lofts in the future with an improved experience.
4/10 Médiocre
Megzie
Voyage en famille avec de jeunes enfants, Voyage en groupe, Voyage en couple
8 oct. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Megzie
Séjour de 2 nuits en octobre 2023
Réponse de Director le 21 oct. 2023
I deeply regret to hear about the issues you encountered during your stay at Parc Avenue Residence Mile End. We strive to offer our guests a comfortable experience, and it seems we fell short during your visit.I'd like to address your specific concerns:I'm sorry to hear about the leaking ceiling and broken shower head. We'll be addressing these immediately to ensure they are fixed.We acknowledge your feedback about the cleanliness and condition of the couches and carpet. We'll ensure a thorough check and necessary upgrades.While we do state on our property page that some rooms are only accessible by stairs, we understand the inconvenience it may have posed and apologize for any oversight.Regarding the 3rd bedroom being a living area, we'll review our listings to ensure clarity in descriptions to avoid any misunderstandings.Again, I apologize for the inconveniences you faced, and I appreciate your feedback as it helps us enhance our services for future guests.
4/10 Médiocre
Wes
7 oct. 2023
Les points forts : Propreté
Les points faibles : Équipements
Wes
Séjour de 2 nuits en octobre 2023
Réponse de Brian - GM le 21 oct. 2023
Thank you for sharing your feedback with us. We truly apologize for any inconvenience you experienced during your stay at Parc Avenue Residence Mile End.It's essential to note that Quebec operates primarily in French, including street signs and other official communications. This cultural context can sometimes pose challenges for visitors. We understand how frustrating receiving a parking ticket can be, which is why we do our utmost to provide parking instructions in English via our emails and on the main door of the building. We aim to ensure our guests are informed and can navigate the parking situation adequately.We appreciate your compliments on the modern design of our condos and take your feedback on board to continue improving the guest experience. We hope that you'll consider giving us another opportunity in the future and that your travels to Montreal remain positive despite this experience.
8/10 Bien
Esther
Voyage en famille
25 sept. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Esther
Séjour de 3 nuits en septembre 2023
Réponse de Brian le 21 oct. 2023
Thank you for sharing your feedback. We're pleased to hear that you enjoyed the local area and the nearby amenities, especially the Alphabet Cafe!We sincerely apologize for the inconveniences you experienced in the property. Your comments highlight areas that we need to address, and we're taking immediate actions to rectify them. Your satisfaction and comfort are our top priorities, and we genuinely appreciate you pointing out how we can improve.We hope to have the opportunity to welcome you back in the future, providing an even better experience.
8/10 Bien
Sina
Voyage en famille
17 sept. 2023
Les points faibles : Propreté et équipements
Sina
Séjour de 1 nuit en septembre 2023
Réponse de Brian le 21 oct. 2023
I sincerely apologize for the experience you had during your interaction with our staff. At Parc Avenue Lofts, we strive to provide excellent service, and it's concerning to hear that we fell short in this instance. I would appreciate the opportunity to discuss your concerns further and understand how we can make amends. Please feel free to reach out to me directly.Thank you for bringing this to our attention. Your feedback helps us improve.
2/10 Horrible
Sai Raghuram
14 sept. 2023
Sai Raghuram
Séjour de 1 nuit en septembre 2023
Réponse de Director le 21 oct. 2023
We value the experience and safety of all our guests at Parc Avenue Residence Mile End. During your stay, there were multiple instances where the terms of your reservation and our property guidelines were not adhered to, notably refusing to check out on time and relocating to a room allocated to another guest. Despite our numerous requests, we had to take necessary measures to ensure the comfort and security of other guests.We always aim to accommodate our guests to the best of our ability, but it's essential that all guests respect the property guidelines and the reservations of others.
10/10 Excellent
Brandon
Voyage en groupe
26 août 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Brandon
Séjour de 3 nuits en août 2023
Réponse de Brian le 21 oct. 2023
Thank you for the perfect score! We're delighted you enjoyed your stay. Hope to see you again soon.
8/10 Bien
Lorene
25 août 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Lorene
Séjour de 4 nuits en août 2023
Réponse de Director le 21 oct. 2023
Thank you for the perfect score! We're delighted you enjoyed your stay. Hope to see you again soon.
10/10 Excellent
Voyageur vérifié
14 août 2023
Les points forts : Propreté et confort de la chambre
Voyageur vérifié
Séjour de 6 nuits en août 2023
2/10 Horrible
Julie
13 août 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Julie
2/10 Horrible
Pansy
8 août 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Pansy
Séjour de 1 nuit en août 2023
8/10 Bien
Stacey
Voyage en famille
3 août 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Stacey
Séjour de 2 nuits en juillet 2023
2/10 Horrible
Salvatore
Voyage en famille
1 août 2023
Les points faibles : Propreté et confort de la chambre
Salvatore
Séjour de 3 nuits en juillet 2023
8/10 Bien
Dharma
Voyage en groupe
31 juil. 2023
Dharma
Séjour de 1 nuit en juillet 2023
2/10 Horrible
Rufus Ramon Mock
28 juil. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Rufus Ramon Mock
Séjour de 5 nuits en juillet 2023
2/10 Horrible
Enrique
Voyage en famille
24 juil. 2023
Les points faibles : Propreté et confort de la chambre
Mediocre to really bad
Enrique
Séjour de 3 nuits en juillet 2023