Avis sur Hilton Rose Hall an All-Inclusive Resort
Hilton Rose Hall an All-Inclusive Resort
Rose Hall, Montego Bay, Saint James
Avis
8,6
Excellent
9,0/10
Propreté
9,0/10
Personnel et service
8,6/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
Voyage en couple
8 déc. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en décembre 2022
Réponse de Zaria N le 12 déc. 2022
Hi Cynthia, thank you for allowing us to host you and for leaving your feedback. We are saddened to hear of the negative experience you had while at our resort and are very sorry to have disappointed you. Thank you for pointing out an area of opportunity for us with our connecting rooms. We are always seeking to improve our guests' experience, and feedback like yours will gear us in the right direction. Thank you again for sharing your feedback with us. We do hope to host you again in the future for an even better stay. Best wishes,
6/10 Satisfaisant
Yinaira
Voyage en famille
10 mai 2024
Les points forts : Équipements
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Yinaira
Séjour de 4 nuits en mai 2024
Réponse de Denicka B le 10 mai 2024
Thank you for sharing your feedback with us following your recent stay. We appreciate your candid assessment of our property.We're sorry to hear that you found several aspects of our facilities in need of maintenance and an upgrade. Ensuring the comfort and satisfaction of our guests is our top priority, and we take all feedback seriously as we strive to continuously improve our offerings.Your comments have been shared with our maintenance and management teams for immediate review and action. We are committed to addressing any areas that require attention to ensure that future guests enjoy a comfortable and pleasant stay.We hope to have the opportunity to welcome you back in the future, allowing us the chance to exceed your expectations.
10/10 Excellent
Cierra
Voyage en groupe
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cierra
Séjour de 5 nuits en mai 2024
Réponse de Denicka B le 9 mai 2024
Thank you for sharing your wonderful experience with us! We're thrilled to hear that you found our property beautiful and that our staff were attentive and accommodating. It's fantastic to know that you enjoyed the amazing food at our restaurant and buffet. We're delighted that we could contribute to making your stay a wonderful experience. We look forward to welcoming you back for more memorable moments in the future!
10/10 Excellent
Rachelle
Voyage en couple
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rachelle
Séjour de 3 nuits en mai 2024
Réponse de Denicka B le 9 mai 2024
Thank you for your wonderful feedback! We're thrilled to hear that you had such a fantastic experience with us. It's delightful to know that our staff made you feel so welcomed and treated you like royalty. We strive to provide exceptional service, and we're delighted that you didn't have even one complaint during your stay.We're glad you enjoyed the amazing food and the breathtaking views. Your satisfaction is our top priority, and we're overjoyed that you loved your experience with us. We can't wait to welcome you back for another unforgettable stay!
8/10 Bien
Rupwati, Chaguanas
Voyage en couple
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rupwati
Séjour de 7 nuits en mai 2024
Réponse de Denicka B le 9 mai 2024
Thank you for your feedback! We're glad to hear that you enjoyed the food during your stay. If there's anything specific you particularly enjoyed or any suggestions you have for improvement, we'd love to hear more details.
2/10 Horrible
Christopher
Voyage en famille
7 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christopher
Réponse de Denicka B le 7 mai 2024
Thank you for allowing us to host you and for leaving your feedback. We are pleased to know that you enjoyed your stay at our resort for the most part. We look forward to hosting you again in the future. Best wishes,
2/10 Horrible
Sean
7 mai 2024
Sean
Séjour de 5 nuits en mai 2024
Réponse de Denicka B le 7 mai 2024
We are deeply concerned to hear about your experience. The security and well-being of our guests are of utmost importance to us. We take allegations of this nature very seriously and will investigate the matter thoroughly.Please provide us with more details regarding your stay, such as the date, time, and any additional information you have about the incident, so we can take appropriate action. Your comfort and safety are our top priorities, and we sincerely apologize for any inconvenience this may have caused you.Rest assured, we will do everything in our power to resolve this matter swiftly and ensure that appropriate measures are taken to prevent any recurrence.Thank you for bringing this to our attention, and we appreciate your patience and cooperation as we address this issue.
2/10 Horrible
Christopher
Voyage en famille
7 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christopher
Séjour de 2 nuits en mai 2024
Réponse de Denicka B le 7 mai 2024
Thank you for allowing us to host you and for leaving your feedback. We are pleased to know that you enjoyed your stay at our resort for the most part. We look forward to hosting you again in the future. Best wishes,
6/10 Satisfaisant
Shara
Voyage en famille, Voyage en groupe
7 mai 2024
Les points forts : Personnel et service
Shara
Séjour de 7 nuits en avril 2024
Réponse de Denicka B le 7 mai 2024
Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed your experience at the spa and found our staff pleasant.We apologize for any inconvenience you experienced regarding the beach area, food options, drink quality, and the condition of the room amenities. Your feedback is valuable to us, and we will certainly take it into consideration as we continuously strive to improve our services and facilities.Please know that your concerns have been noted, and we will work diligently to address them to ensure a more enjoyable experience for our guests in the future.Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more fulfilling experience.
8/10 Bien
Sarai, Louisville
6 mai 2024
Les points forts : Propreté et personnel et service
Sarai
Séjour de 3 nuits en mai 2024
Réponse de Denicka B le 7 mai 2024
Thank you for allowing us to host you and for leaving your feedback. We are pleased to know that you enjoyed your stay at our resort for the most part. We look forward to hosting you again in the future. Best wishes,
8/10 Bien
Rashaad
Voyage en famille avec de jeunes enfants
5 mai 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Rashaad
Séjour de 4 nuits en avril 2024
Réponse de Denicka B le 6 mai 2024
Thank you for your kind feedback! We're delighted to hear that you found our property to be really nice. Your satisfaction is our priority, and we're glad that you enjoyed your time with us.We look forward to welcoming you back for another enjoyable stay in the future!
8/10 Bien
Rakeshkumar
Voyage en famille
4 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rakeshkumar
Séjour de 4 nuits en avril 2024
Réponse de Denicka B le 6 mai 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you found our resort to be nice and quiet, and we appreciate your recognition of our staff's efforts in keeping the beach clean.We apologize for any inconvenience caused by the presence of seaweed and warning signs for sea urchins at the beach. Your safety is our top priority, and we provide these warnings to ensure that all guests are aware of potential hazards. We regret if this deterred you from fully enjoying the beach experience.We also apologize for not meeting your expectations regarding the food options, particularly the pizza. Your feedback regarding the variety and quality of our food offerings is valuable to us, and we will share it with our culinary team for improvement.Regarding entertainment, we're sorry to hear that it did not meet your expectations, especially for children. We strive to provide a variety of entertainment options for guests of all ages, and we will take your feedback into consideration for future enhancements.We're pleased to hear that your 6-year-old enjoyed the lazy river and water slide, and that you found plenty of shade around the beach and pools. We're also glad to hear that you enjoyed the coffee shop.Thank you for choosing our resort, and we hope to have the opportunity to welcome you back in the future, where we will strive to exceed your expectations.
10/10 Excellent
Alvin
Voyage en couple
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alvin
Séjour de 3 nuits en avril 2024
Réponse de Denicka B le 6 mai 2024
Thank you for your wonderful feedback! We're thrilled to hear that you loved the hospitality, beautiful water, and friendly atmosphere during your stay with us. Your satisfaction is our top priority, and we're delighted that we could provide you with a memorable experience.We look forward to welcoming you back on your next visit.
10/10 Excellent
Anna
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Anna
Séjour de 1 nuit en avril 2024
Réponse de Denicka B le 6 mai 2024
Thank you for allowing us to host you and for leaving your rating. We look forward to hosting you again for another great stay. Best wishes,
10/10 Excellent
Ruth
Voyage en famille
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ruth
Séjour de 5 nuits en avril 2024
Réponse de Denicka B le 6 mai 2024
Thank you for choosing to stay with us again and for sharing your experience! We're thrilled to hear that you had a great time during your second visit to our property. It's wonderful to know that your entire family enjoyed their stay and that you appreciated the view from your room.We truly value your continued support and look forward to welcoming you and your family back for many more memorable stays in the future!
10/10 Excellent
Maame
Voyage en groupe
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maame
Séjour de 3 nuits en avril 2024
Réponse de Denicka B le 6 mai 2024
Thank you for your glowing review! We're delighted to hear that you enjoyed the great food, variety of activities, and the warm hospitality provided by our staff during your first stay in Jamaica.Your kind words mean a lot to us, and we're thrilled to have been a part of making your experience wonderful. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!
6/10 Satisfaisant
Olivia
Voyage en groupe
1 mai 2024
Les points forts : Personnel et service
Olivia
Réponse de Denicka B le 1 mai 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the multiple issues you encountered during your stay. Providing a comfortable and enjoyable experience for our guests is our top priority, and we regret that we fell short of meeting your expectations.We appreciate your comments regarding the effectiveness of the front desk and the various maintenance issues you experienced in your room. Please know that your concerns have been shared with the relevant teams for immediate attention and resolution.Additionally, we apologize for the inconvenience you faced with the noise from neighboring rooms, the lack of ice availability, and the disturbance caused by the smell of smoke. We take such matters seriously and will take appropriate measures to address them to ensure a more pleasant stay for our guests in the future.Your feedback is invaluable to us, and we will use it to improve our services and facilities moving forward. We understand that this experience was not reflective of the high standards we strive to maintain, and we sincerely regret any inconvenience it may have caused you.We truly hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.
8/10 Bien
Lisa Kalynn
Voyage en groupe
1 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lisa Kalynn
Séjour de 4 nuits en avril 2024
Réponse de Denicka B le 1 mai 2024
Thank you for sharing your feedback with us. We're glad to hear that you found the resort nice and our staff friendly. However, we apologize for any inconvenience you experienced regarding the service for drinks and food at the pool or private beach.Your comments are important to us, and we'll certainly take them into consideration as we strive to improve our services and enhance the guest experience.
10/10 Excellent
brenda
Voyage en famille
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
brenda
Séjour de 2 nuits en avril 2024
Réponse de Denicka B le 1 mai 2024
Thank you for your feedback! We're delighted to hear that you appreciated our efforts.
10/10 Excellent
Lisa
Voyage en famille avec de jeunes enfants
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lisa
Séjour de 8 nuits en février 2024
Réponse de Denicka B le 1 mai 2024
We're thrilled to hear that you enjoyed yourself tremendously during your stay! Thank you for sharing your positive feedback with us.We can't wait to welcome you back for another wonderful experience in the future.
10/10 Excellent
ashley
30 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
ashley
Séjour de 4 nuits en avril 2024
Réponse de Denicka B le 6 mai 2024
Thank you for allowing us to host you and for leaving your rating. We look forward to hosting you again for another great stay. Best wishes,
10/10 Excellent
Ronisha
Voyage en famille
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ronisha
Séjour de 4 nuits en mars 2024
Réponse de Denicka B le 1 mai 2024
Thank you so much for being a regular guest at our hotel! We truly appreciate your loyalty and are thrilled to hear that you and your husband love staying with us.We look forward to continuing to provide you with memorable experiences during your visits, and we can't wait to welcome you back for many more enjoyable stays in the future.
4/10 Médiocre
Leon
Voyage en famille
30 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Leon
Séjour de 7 nuits en avril 2024
Réponse de Denicka B le 30 avr. 2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconvenience and disappointment you experienced during your visit.We understand the importance of providing comfortable accommodations and regret that the layout of the room, particularly the narrow space around the toilet, and the issues with the shower head impacted your stay negatively. Please know that your comments have been shared with our maintenance team for immediate attention and resolution.We also apologize for the oversight in the replenishment of the refrigerator during your stay. Ensuring that all guest amenities are promptly restocked is a top priority for us, and we regret any inconvenience this may have caused.On a positive note, we're delighted to hear that you enjoyed the food and found our staff to be polite. However, we understand your concerns about the need for updates to the hotel. Please rest assured that your feedback is incredibly valuable to us, and we will use it to improve our services and facilities for future guests.We sincerely appreciate your patronage and hope to have the opportunity to welcome you back for a more comfortable and enjoyable stay in the future.
10/10 Excellent
shoyelece
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
shoyelece
Séjour de 1 nuit en janvier 2024
Réponse de Denicka B le 30 avr. 2024
Thank you for allowing us to host you and for leaving your rating. We look forward to hosting you again for another great stay. Best wishes,
6/10 Satisfaisant
Sonia
Voyage en famille
28 avr. 2024
Les points forts : Propreté
Sonia
Séjour de 4 nuits en avril 2024
Réponse de Denicka B le 28 avr. 2024
Thank you for taking the time to share your feedback with us, and we sincerely apologize for falling short of your expectations during your recent stay. We're disappointed to hear that you found the resort not as clean as it was during your previous visit and that the food did not meet your expectations. Additionally, we're sorry to hear that you did not experience the level of politeness from our staff that we strive to provide.Please know that your comments are taken seriously, and we will address them with our team to ensure that we maintain the high standards of cleanliness and service that our guests expect and deserve. We understand your decision not to return, but we hope you'll consider giving us another chance in the future to provide you with the exceptional experience you deserve.
8/10 Bien
Yazmin
Voyage en groupe
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Yazmin
Séjour de 3 nuits en avril 2024
Réponse de Denicka B le 28 avr. 2024
Thank you for sharing your feedback with us! We're glad to hear that you found your room to be nice and that our housekeeping team did a good job cleaning. Your comfort and satisfaction are important to us, and we're pleased to know that these aspects of your stay met your expectations.We appreciate your constructive feedback regarding the need for room updates and the smell in the hallways. We'll certainly take this into consideration as we strive to continuously improve our facilities and address any issues that may impact our guests' experiences.Regarding the liquor options and drink strength, we'll certainly review this with our beverage team to ensure that we're meeting our guests' expectations in terms of quality and potency.We're delighted to hear that everyone was nice and that you enjoyed the food. Providing friendly service and delicious meals are top priorities for us, and we're glad to know that we succeeded in this aspect of your stay.Thank you for considering a return visit! We look forward to welcoming you back again and ensuring that your next stay is even more enjoyable.
10/10 Excellent
Elizabeth Helms, Marlton
Voyage en famille avec de jeunes enfants, Voyage en famille
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elizabeth Helms
Séjour de 4 nuits en avril 2024
Réponse de Denicka B le 28 avr. 2024
Thank you for sharing your feedback with us! We're thrilled to hear that you had a fantastic time enjoying our pools, especially the water park with slides and lazy river. It's great to know that you found the food to be good overall and that the hotel wasn't overly crowded during your stay.We're delighted that you found our staff to be friendly and attentive. Providing exceptional service is one of our top priorities, and we're glad to hear that our team members made a positive impression on you.It's wonderful to hear that you enjoyed the beach and took advantage of the kayak and catamaran options. We aim to offer a variety of activities to ensure our guests have a memorable experience.Thank you for choosing to stay with us, and we hope to welcome you back again soon for another enjoyable stay.
10/10 Excellent
Lazelle F
Voyage en famille
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lazelle F
Séjour de 4 nuits en avril 2024
Réponse de Denicka B le 28 avr. 2024
Thank you for allowing us to host you and for leaving your rating. We look forward to hosting you again for another great stay. Best wishes,
8/10 Bien
Christine
26 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Christine
Séjour de 4 nuits en avril 2024
Réponse de Denicka B le 28 avr. 2024
Thank you for allowing us to host you and for leaving your rating. We look forward to hosting you again for another great stay. Best wishes,
10/10 Excellent
Faith
Voyage en couple
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Faith
Séjour de 2 nuits en avril 2024
Réponse de Denicka B le 23 avr. 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay at our resort and that our staff made a positive impression on you with their friendliness. Your perfect score of 10/10 means the world to us! We're committed to providing exceptional experiences for all our guests, and we're delighted that we hit the mark with you. We hope to welcome you back for another wonderful stay in the future!
8/10 Bien
Jennifer
Voyage en groupe
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Jennifer
Séjour de 5 nuits en avril 2024
Réponse de Denicka B le 22 avr. 2024
Thank you for sharing your feedback! We're thrilled to hear that you enjoyed our resort and found our amenities to be perfect for your stay. We appreciate your input regarding the rooms and will certainly take it into consideration as we strive to continuously improve our accommodations. We're delighted you were able to enjoy the gorgeous views during your time with us and hope to welcome you back again soon!
10/10 Excellent
Lady
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lady
Séjour de 3 nuits en avril 2024
Réponse de Denicka B le 22 avr. 2024
Thank you for your kind words and for choosing to stay at our resort! We're delighted to hear that you had a pleasant experience and that you found our resort to be enjoyable. Ensuring the safety and well-being of our guests, especially children, is always our top priority, and we're glad to hear that you felt comfortable and secure around our pools.We appreciate your feedback and hope to have the pleasure of welcoming you back for another wonderful stay in the future.
10/10 Excellent
Ganesh
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ganesh
Séjour de 3 nuits en avril 2024
Réponse de Denicka B le 23 avr. 2024
Thank you for allowing us to host you and for leaving your rating. We look forward to hosting you again for another great stay. Best wishes,
10/10 Excellent
Dave
Voyage en famille
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dave
Séjour de 4 nuits en avril 2024
Réponse de Denicka B le 22 avr. 2024
Thank you for sharing your feedback with us. We appreciate your suggestion regarding carpet renovation. We constantly strive to enhance our facilities to provide the best experience for our guests, and your input is invaluable in this process. We will certainly take your suggestion into consideration as we continue to improve our property.
8/10 Bien
Rosalia Stefani
Voyage en couple
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rosalia Stefani
Séjour de 4 nuits en avril 2024
Réponse de Denicka B le 22 avr. 2024
Thank you for your glowing review of your recent stay at our resort! We're thrilled to hear that you had a great experience and that our staff made you feel welcomed and well taken care of throughout your stay. Providing exceptional service and ensuring the comfort of our guests is always our top priority, and we're delighted that you found our team to be attentive and responsive.We're also pleased to hear that you enjoyed the cleanliness of our resort and the convenience of having both the pool and beach close by. It's wonderful to know that you would recommend our resort to others and that you would choose to stay with us again in the future.Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic stay!
8/10 Bien
Michelle
Voyage en famille
20 avr. 2024
Michelle
Séjour de 3 nuits en avril 2024
Réponse de Denicka B le 22 avr. 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay.We're glad to hear that you found our staff to be nice and accommodating, although we regret any lapse in service regarding the towels for your shower. Rest assured, we will address this with our team to ensure such oversights are not repeated in the future.We apologize for the unpleasant odor in your room and the ineffective resolution with the air conditioning unit. Your comfort is of the utmost importance to us, and we regret that we were unable to resolve this issue to your satisfaction during your stay.We understand your decision not to stay with us again and respect your perspective. However, we hope you will consider giving us another opportunity to provide you with the exceptional experience that we strive to deliver to all our guests.
4/10 Médiocre
Ceila
19 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ceila
Séjour de 5 nuits en avril 2024
Réponse de Denicka B le 19 avr. 2024
Thank you for sharing your feedback with us. We sincerely apologize for the shortcomings you experienced during your stay. Providing exceptional service and accommodations is our top priority, and we regret that we fell short of your expectations in terms of staff friendliness, room cleanliness, and restaurant options.Please know that we take your comments seriously, and we will address these issues with our team to ensure improvements are made. Your feedback helps us to continually strive for excellence, and we appreciate you bringing these matters to our attention.If you decide to visit us again in the future, we would welcome the opportunity to provide you with a more enjoyable experience.
8/10 Bien
Maria
Voyage en famille avec de jeunes enfants
19 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Maria
Séjour de 5 nuits en avril 2024
Réponse de Denicka B le 19 avr. 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that overall, you had a pretty decent stay with your large group and that you found our resort to be suitable for families. It's fantastic to know that you enjoyed the pool vibes and the Saturday pool party, and that the entertainment crew left a positive impression on you.We apologize for any encounters with staff members who were less than courteous during your stay. Providing exceptional service is a priority for us, and we will address your concerns with our team to ensure that all guests receive the warm and welcoming hospitality we strive for.We're glad to hear that despite any challenges, you were able to have a good time and that the kids enjoyed themselves, particularly with the fun activities like the lazy river and slides.Your feedback is valuable to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.
10/10 Excellent
Ekaterina
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ekaterina
Séjour de 2 nuits en avril 2024
Réponse de Denicka B le 18 avr. 2024
Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed everything during your stay with us. However, we apologize for any inconvenience you experienced with our shuttle service. We understand the frustration of not being able to access a service as advertised. We will review our shuttle service procedures to ensure such discrepancies are addressed. Your feedback is invaluable, and we appreciate your patience and understanding.
6/10 Satisfaisant
Oateney
Voyage en groupe
18 avr. 2024
Les points forts : Personnel et service et équipements
Oateney
Réponse de Denicka B le 18 avr. 2024
We understand your sentiment. While our resort offers a pleasant atmosphere and good dining options, we appreciate your feedback regarding the pricing. We continuously strive to provide value for our guests, and your input helps us in our ongoing efforts to enhance the overall guest experience. Thank you for sharing your thoughts with us.
10/10 Excellent
Diamond
17 avr. 2024
Diamond
Séjour de 3 nuits en avril 2024
Réponse de Denicka B le 18 avr. 2024
Thank you for allowing us to host you and for leaving your rating. We look forward to hosting you again for another great stay. Best wishes,
10/10 Excellent
Uzoamaka
17 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Uzoamaka
Séjour de 5 nuits en avril 2024
Réponse de Denicka B le 18 avr. 2024
Thank you for allowing us to host you and for leaving your rating. We look forward to hosting you again for another great stay. Best wishes,
10/10 Excellent
Kai
Voyage en couple
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kai
Séjour de 5 nuits en avril 2024
Réponse de Denicka B le 17 avr. 2024
Thank you for your feedback! We're delighted to hear that you enjoyed your stay and found Jamaica to be a beautiful country. We're glad that you had a great experience with us and that our resort provided a comfortable accommodation during your visit. Should you plan to return in the future, we'd be honored to welcome you back for another wonderful stay.
10/10 Excellent
Diane
Voyage en famille, Voyage en couple
16 avr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Diane
Séjour de 1 nuit en avril 2024
Réponse de Denicka B le 17 avr. 2024
Thank you for your feedback! We're thrilled to hear that you had an amazing stay with us for the second time. It's fantastic to know that you enjoyed the variety of fun activities, great food, and excellent customer service. Your satisfaction is our priority, and we're delighted that you had a comfortable and enjoyable experience overall.We appreciate your suggestion regarding the room updates, and we will take this into consideration as we continue to enhance our facilities to better meet the needs of our guests.Thank you for choosing to stay with us again, and we look forward to welcoming you back for another memorable experience in the future!
10/10 Excellent
Keith
15 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Keith
Séjour de 4 nuits en avril 2024
Réponse de Denicka B le 16 avr. 2024
We're thrilled to hear that you truly enjoyed yourself during your stay with us! Thank you for sharing your positive feedback. We strive to provide exceptional experiences for all our guests, and we're delighted that we could contribute to making your stay memorable.
8/10 Bien
Heather D
Voyage en famille avec de jeunes enfants, Voyage en famille
15 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Heather D
Séjour de 5 nuits en avril 2024
Réponse de Denicka B le 16 avr. 2024
Thank you for sharing your feedback with us. We sincerely apologize for the challenges you encountered during your stay. It's disheartening to hear that your experience with the check-in process was not up to our usual standards and that it caused inconvenience, especially after a long day of travel with young children. We understand the importance of a smooth check-in process, and we will address this issue with our team to ensure improvements are made.We also apologize for any disappointment regarding the food options available, particularly for children. Your feedback regarding the variety of food options and offerings for kids is valuable, and we will review this with our culinary team to enhance our offerings.We appreciate your positive comments about the resort's size and proximity to amenities. However, we understand your expectations regarding the water park may not have been fully met. We will take your feedback into consideration as we continue to enhance our facilities and offerings for our guests.Thank you for bringing these matters to our attention. Your feedback helps us identify areas for improvement, and we will work diligently to address these issues to ensure a more enjoyable experience for our guests in the future.
10/10 Excellent
Jessica
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jessica
Séjour de 5 nuits en avril 2024
Réponse de Denicka B le 16 avr. 2024
Thank you for allowing us to host you and for leaving your rating. We look forward to hosting you again for another great stay. Best wishes,
6/10 Satisfaisant
Lesa
Voyage en famille
14 avr. 2024
Les points forts : Personnel et service
Lesa
Séjour de 2 nuits en avril 2024
Réponse de Denicka B le 15 avr. 2024
We're delighted to hear that you enjoyed the opportunity to relax in our hammocks! It's wonderful that it brought back fond memories of your childhood. We're thrilled to have played a part in creating a nostalgic and relaxing experience for you. We look forward to welcoming you back for more relaxing moments in the future!
10/10 Excellent
Toji Thomas
14 avr. 2024
Toji Thomas
Séjour de 3 nuits en avril 2024
Réponse de Denicka B le 16 avr. 2024
Thank you for allowing us to host you and for leaving your rating. We look forward to hosting you again for another great stay. Best wishes,
8/10 Bien
Sandy
13 avr. 2024
Les points forts : Personnel et service
Sandy
Séjour de 5 nuits en avril 2024
Réponse de Denicka B le 15 avr. 2024
Thank you for allowing us to host you and for leaving your rating. We look forward to hosting you again for another great stay. Best wishes,