Avis sur Rosewood Castiglion del Bosco
Rosewood Castiglion del Bosco
Localita Castiglion del Bosco, Montalcino, SI
Avis
10
Exceptionnel
10/10
Propreté
9,8/10
Personnel et service
9,6/10
Équipements
10/10
Infrastructures et conditions de l’hébergement
10/10
Écoresponsabilité
Avis
23 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Mirko Marchi Managing Director le 23 févr. 2024
Dear Jeonghyun, thank you for sharing this 5-star review about our Resort. We are pleased to know that you had a pleasant stay with us and look forward to welcoming you back to Val d'Orcia. Kindest regards, Mirko Marchi Managing Director, Rosewood Castiglion del Bosco
10/10 Excellent
Dr Clement
Voyage en famille, Voyage en groupe
7 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dr Clement
Séjour de 3 nuits en décembre 2023
Réponse de Mirko Marchi | Managing Director le 10 déc. 2023
Dear Dr ClementThank you for choosing to stay at Rosewood Castiglion del Bosco and for your 5-star review.We look very much forward to welcoming you back to our special corner of Tuscany.Kindest regards.Mirko Marchi Managing Director, Rosewood Castiglion del Bosco
10/10 Excellent
Adriano
1 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vale muuuuuito!
Adriano
Séjour de 2 nuits en novembre 2023
Réponse de Mirko Marchi Managing Director, Rosewood Castiglio le 5 déc. 2023
Dear Adriano,Thank you for choosing to stay with us and for taking the time to post such a lovely review. We are so pleased to read that you have appreciated the Castiglion del Bosco experience and our service.We look forward to welcoming you back to our special corner of Tuscany. Kindest regards, Mirko Marchi Managing Director, Rosewood Castiglion del Bosco
10/10 Excellent
ANA MARCIA V
29 nov. 2023
ANA MARCIA V
Séjour de 1 nuit en novembre 2023
Réponse de Mirko Marchi, Managing Director le 24 déc. 2023
Dear Ana Marcia,We are delighted that you stayed at Rosewood Castiglion del Bosco and thank you for posting this 5-star review. We look forward to welcoming you back to the Val d'Orcia.Kindest regards,Mirko Marchi, Managing Director, Rosewood Castiglion del Bosco
10/10 Excellent
Ricardo reis
21 nov. 2023
Ricardo reis
Séjour de 2 nuits en novembre 2023
Réponse de Mirko Marchi, Managing Director le 24 nov. 2023
Dear Mr Reis,Thank you for posting a 5-star review on our Resort. We are pleased to learn you had a lovely stay with us and look forward to welcoming you back to Val d'Orcia.Kindest regards,Mirko Marchi Managing Director, Rosewood Castiglion del Bosco
10/10 Excellent
Leandro
19 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Conforto e Lugar incrível em Montalcino
Leandro
Séjour de 3 nuits en novembre 2023
Réponse de Mirko Marchi, Managing Director le 22 nov. 2023
Dear Leandro, Thank you ever so much for posting this wonderful review. We feel so honoured to read that you found the service both incredible and impeccable. This truly fills us with joy and inspires our wider team to continue doing our job with passion and devotion. We are glad that you found the resort dining offering varied as well as the activities and experiences we arrange for our guests. We look forward to welcoming you back to our special corner of Tuscany to show you even more of what this incredible region has to offer. Kindest regards, Mirko Marchi Managing Director, Rosewood Castiglion del Bosco
10/10 Excellent
christy
19 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
christy
Séjour de 2 nuits en novembre 2023
Réponse de Mirko Marchi, Managing Director le 22 nov. 2023
Dear Christy,Thank you for choosing to stay with us and for taking the time to post such a lovely review. We are so pleased to read that you have appreciated the Castiglion del Bosco experience and we are so honoured that you consider CdB's as the best service you have ever received.We look forward to welcoming you back to our special corner of Tuscany. Kindest regards, Mirko Marchi Managing Director, Rosewood Castiglion del Bosco
10/10 Excellent
Aleksandra
Voyage en famille, Voyage en couple
14 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aleksandra
Séjour de 1 nuit en septembre 2023
Réponse de Mirko Marchi, Managing Director le 17 oct. 2023
Dear Aleksandra,We are delighted and so grateful to read your review and thrilled to hear that Rosewood Castiglion del Bosco ranks high among the best hotels you have ever stayed at. We look very much forward to your return to our favourite corner of Tuscany!Kindest regards, Mirko Marchi Managing Director, Rosewood Castiglion del Bosco
10/10 Excellent
Nicolas
2 oct. 2023
Nicolas
Séjour de 1 nuit en octobre 2023
Réponse de Mirko Marchi, Managing Director le 25 oct. 2023
Dear Nicolas,Thank you for ranking our Resort 5/5, we are pleased to know you had a pleasant stay with us.We look forward to welcoming you back to Rosewood Castiglion del Bosco. Kindest regards, Mirko Marchi Managing Director, Rosewood Castiglion del Bosco
10/10 Excellent
Nanda, Los Altos
24 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nanda
Séjour de 4 nuits en septembre 2023
Réponse de Mirko Marchi - Managing Director le 26 sept. 2023
Dear Nanda,Thank you for choosing to stay with us and for posting this wonderful review. We are so pleased to hear you had such a lovely stay at Rosewood Castiglion del Bosco.We look forward to welcoming you back to our special corner of Val d'Orcia.Kindest regards,Mirko Marchi Managing Director, Rosewood Castiglion del Bosco
10/10 Excellent
HARIETA
Voyage en couple
26 juil. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
HARIETA
Séjour de 2 nuits en juillet 2023
Réponse de Mirko Marchi, Managing Director le 27 juil. 2023
Dear Harieta,We are so thrilled to read your delightful review and truly happy to learn that you had such a wonderful time at Rosewood Castiglion del Bosco.We look forward to welcoming you back to Tuscany soon for another memorable holiday.Kindest regards,Mirko Marchi Managing Director, Rosewood Castiglion del Bosco
10/10 Excellent
Roy
8 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
extraordinary wines, hotel and everything!
Roy
Séjour de 1 nuit en avril 2023
Réponse de Mirko Marchi, Managing Director le 15 mai 2023
Dear Roy,We are delighted to read such a wonderful review and look very much forward to welcoming you back to Tuscany soon.Kindest regards,Mirko Marchi Managing Director, Rosewood Castiglion del Bosco
10/10 Excellent
Amanda
1 mai 2023
Amanda
Séjour de 3 nuits en avril 2023
Réponse de Mirko Marchi, Managing Director le 5 mai 2023
Dear Amanda,Thank you for rating our Resort with a 10/10 score after your stay. We look forward to welcoming you back to Tuscany.Kindest regards,Mirko Marchi Managing Director, Rosewood Castiglion del Bosco
10/10 Excellent
Marcos
30 nov. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ja quero voltar
Marcos
Séjour de 4 nuits en octobre 2022
Réponse de Mirko Marchi | Managing Director le 9 déc. 2022
Dear Marcos,Thank you for sharing this positive review, we are delighted to read that you can't wait to stay at Rosewood Castiglion del Bosco again.We look very much foward to welcoming you back to our very special corner of Tuscany.Kindest regards,Mirko Marchi Managing Director, Rosewood Castiglion Del Bosco
6/10 Satisfaisant
Silvana
Voyage en couple
2 nov. 2022
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Silvana
Réponse de Mirko Marchi, Managing Director le 4 nov. 2022
Dear Silvana,Thank you for sharing your feedback after your stay at Rosewood Castiglion del Bosco.We are saddened to hear that your stay was not up to your expectations. We are truly sorry that we weren’t able to accommodate your request to visit our vineyard and enjoy a wine tour. We have checked with our team what might have occurred. Since we were informed of a last-minute available slot at the winery, our front office team tried to contact you to reserve a wine tour and tasting which, unfortunately, was no longer at a convenient time for you.We appreciate your feedback on the different aspects of the hotel experience and services. Your comments will help us to address any shortcomings as we aim to constantly improve our guest’s experience. We do hope that your visit has not marred your impression of Rosewood Hotels and that you will consider a return visit to one of Rosewood Hotels & Resorts properties in the future.Kindest regards,Mirko Marchi Managing Director, Rosewood Castiglion Del Bosco
10/10 Excellent
Elias
Voyage en famille
21 sept. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elias
Séjour de 3 nuits en septembre 2022
Réponse de Rosewood Castiglion del Bosco le 23 sept. 2022
Dear Elias,Thank you for this lovely review of Rosewood Castiglion del Bosco. We are glad that you enjoyed your time with us. We look forward to welcoming you back to Tuscany soon.Best Regards, Kindest regards,Mirko Marchi Acting Managing Director, Rosewood Castiglion Del Bosco
10/10 Excellent
Priscilla h a h
21 mai 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Priscilla h a h
Séjour de 2 nuits en mai 2022
Réponse de Rosewood Castiglion del Bosco le 12 juin 2022
Dear Priscilla,
Thank you for taking the time to write this review.
We are thrilled to hear that you had a wonderful time at Rosewood Castiglion del Bosco.
We look very much forward to welcoming you back to our special corner of Tuscany.
Kindest regards,
Mirko Marchi | Director of Operations, Rosewood Castiglion Del Bosco
10/10 Excellent
Memo
20 nov. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Memo
Séjour de 2 nuits en novembre 2021
Réponse de Rosewood Castiglion del Bosco le 29 nov. 2021
Estimado Huésped,
Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta.
Atentamente,
Davide Bertilaccio | Regional Vice President and Managing Director Rosewood Castiglion Del Bosco
10/10 Excellent
khalid
Voyage en famille
10 nov. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
khalid
Séjour de 2 nuits en novembre 2021
Réponse de Rosewood Castiglion del Bosco le 15 nov. 2021
Dear Khalid,
Thank you for the positive feedback regarding your stay.
We hope to welcome you back again soon to our Resort.
Best Regards,
Davide Bertilaccio
Regional Vice President and Managing Director Rosewood Castiglion Del Bosco
10/10 Excellent
MAURO
8 août 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
MAURO
Séjour de 2 nuits en août 2021
Réponse de Rosewood Castiglion del Bosco le 12 août 2021
Gentile Sig. Mauro,
la ringraziamo per aver condiviso questo bel punteggio!
Speriamo di poterle ridare presto il benvenuto in Val d'Orcia.
Distinti Saluti,
Davide Bertilaccio
Regional Vice President and Managing Director
Rosewood Castiglion del Bosco
10/10 Excellent
Paul
Voyage en famille
27 juil. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Spectacular Tuscan Experience
Paul
Séjour de 4 nuits en juillet 2021
Réponse de Rosewood Castiglion del Bosco le 1 août 2021
Dear Paul,
thank you so much for sharing such a beautiful review of your recent Tuscan stay!
We all look forward to welcoming you back soon to Val d'Orcia.
Best Regards,
Davide Bertilaccio,
Regional Vice President and Managing Director
Rosewood Castiglion del Bosco
10/10 Excellent
Lenka
5 juil. 2021
Lenka
Séjour de 1 nuit en juillet 2021
Réponse de Rosewood Castiglion del Bosco le 28 févr. 2022
Dear Lenka,
Thank you for taking the time to share a 5-star review. We are glad that you had a pleasant time with us and look forward to welcoming you back again to Rosewood Castiglion del Bosco.
Kindest regards,
Rosewood Castiglion del Bosco Management Team
10/10 Excellent
Elizabeth
Voyage en groupe
9 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A great visit with friends
Elizabeth
Séjour de 2 nuits en novembre 2019
Réponse de Davide Bertilaccio le 14 nov. 2019
Dear Elizabeth,
Thank you so much for your precious feedback on your recent stay with us and the kind words shared on our property and services.
We are honored to read so much appreciation for this magical place.
We really hope to welcoming you again in the near future for another memorable stay in Montalcino.
Best regards,
Davide Bertilaccio
Regional Vice President and Managing Director
Rosewood Castiglion del Bosco
10/10 Excellent
Abigail
4 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great autumn getaway!
Abigail
Séjour de 4 nuits en octobre 2019
Réponse de Davide Bertilaccio le 14 nov. 2019
Dear Abigail,
Thank you so much for taking the time to review our resort on Hotels.com.
We really appreciate your comment on our rooms, designed to reflect the sophisticated Tuscan elegance through a curated selection of both antique furniture and custom textiles.
We really hope to have the chance to welcoming you back for another Tuscan stay in the idyllic Val d’Orcia.
Best regards,
Davide Bertilaccio
Regional Vice President and Managing Director
Rosewood Castiglion del Bosco
10/10 Excellent
Voyageur vérifié
Voyage en groupe, Voyage en couple
23 oct. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en octobre 2019
Réponse de Davide Bertilaccio le 30 oct. 2019
Estimado invitado,
Muchas gracias por tu comentario positivo. En nombre de todo el equipo de palo de rosa de Castiglion del Bosco, me gustaría expresar nuestro placer al saber que disfrutó al máximo de su estadía en nuestro hotel.
Esperamos verte de nuevo en un futuro cercano y continuar haciendo de tu futuro un recuerdo inolvidable.
Saludos cordiales,
Davide Bertilaccio
Regional Vice President and Managing Director
Rosewood Castiglion del Bosco
10/10 Excellent
Marcos
10 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excepcional!
Marcos
Séjour de 3 nuits en octobre 2019
Réponse de Davide Bertilaccio le 5 nov. 2019
Estimado Marcos,
Obrigada por usar quão belas palavras para descrever a sua experiência no nosso resort. Esperamos num seu breve retorno neste cantinho de paraíso na Val d’Orcia.
Cumprimentos,
Davide Bertilaccio
Regional Vice President and Managing Director
Rosewood Castiglion del Bosco
10/10 Excellent
Elias
6 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excelente
Elias
Séjour de 3 nuits en septembre 2019
Réponse de Davide Bertilaccio le 14 nov. 2019
Dear Elias,
Thank you for the great review of our resort! We are glad that you enjoyed your stay with us and hope to see you again in the near future for another unforgettable Tuscan retreat.
Best regards,
Davide Bertilaccio
Regional Vice President and Managing Director
Rosewood Castiglion del Bosco
10/10 Excellent
Voyageur vérifié
Voyage en couple
28 juil. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en juillet 2019
Réponse de Davide Bertilaccio le 31 juil. 2019
Querido convidado,
Obrigado pelo comentário maravilhoso em nosso resort!
Temos o prazer de ler o quanto apreciamos a singularidade do nosso Borgo, a elegância dos nossos quartos, bem como a qualidade dos pratos servidos em ambos os nossos restaurantes.
Esperamos voltar em breve para nos visitar no coração do Val d'Orcia!
Atenciosamente,
Davide Bertilaccio
Regional Vice President and Managing Director
Rosewood Castiglion del Bosco
10/10 Excellent
Voyageur vérifié
22 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en juillet 2019
Réponse de Davide Bertilaccio le 26 juil. 2019
Gentile Utente,
La ringraziamo per averci valutato con un punteggio così alto e speriamo vivamente di riaccoglierla presto nel nostro resort per una nuova indimenticabile esperienza toscana.
Distinti saluti dal cuore della Val d'Orcia,
Davide Bertilaccio
Regional Vice President and Managing Director
Rosewood Castiglion del Bosco
8/10 Bien
Voyageur vérifié
8 juil. 2019
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en juillet 2019
Réponse de Davide Bertilaccio le 14 nov. 2019
Dear Guest,
Thank you for the great review of our resort! We are glad that you enjoyed your stay with us and hope to see you again in the near future for another unforgettable Tuscan retreat.
Best regards,
Davide Bertilaccio
Regional Vice President and Managing Director
Rosewood Castiglion del Bosco
10/10 Excellent
Voyageur vérifié
7 juil. 2019
Voyageur vérifié
Séjour de 3 nuits en juillet 2019
Réponse de Davide Bertilaccio le 14 nov. 2019
Dear Guest,
Thank you for the great review of our resort! We are glad that you enjoyed your stay with us and hope to see you again in the near future for another unforgettable Tuscan retreat.
Best regards,
Davide Bertilaccio
Regional Vice President and Managing Director
Rosewood Castiglion del Bosco
10/10 Excellent
Peter
13 mai 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tuscany at it's absolute best
Peter
Séjour de 3 nuits en avril 2019
Réponse de Davide Bertilaccio le 21 mai 2019
Dear Peter,
Thank you so much for taking the time to write such a heartfelt and detailed review on your recent stay with us! We take great pleasure in hearing that you have experienced many of our services and activities and that you have so deeply appreciated them. Thank you also for mentioning Florence and the rest of the staff; we will certainly share your kind words with them.
We all look forward to welcoming you back soon to this magical place.
Best regards,
Davide Bertilaccio
Regional Vice President and Managing Director Rosewood Castiglion del Bosco
10/10 Excellent
Voyageur vérifié
Voyage en famille avec de jeunes enfants
29 avr. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en avril 2019
Réponse de Davide Bertilaccio le 6 mai 2019
Dear Guest,
We would like to thank you for ranking our resort with such a positive rate.
It is a pleasure reading that you have so much enjoyed your family getaway in the heart of Tuscany and we pride ourselves for having assured you everlasting memories of your Tuscan Stay.
Hoping to welcoming you again in this peaceful corner of the Val d’Orcia,
Best Regards,
Davide Bertilaccio
Regional Vice President and Managing Director
Rosewood Castiglion del Bosco
10/10 Excellent
Voyageur vérifié
24 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en octobre 2018
Réponse de Davide Bertilaccio le 31 oct. 2018
Dear guest,
thank you for taking the time to review your Tuscan retreat at Rosewood Castiglion del Bosco.
We are glad that you appreciated our resort, the facilities and rooms.
We hope to welcome you back soon in the heart of Val d'Orcia.
Best regards,
Davide Bertilaccio
Managing Director
Rosewood Castiglion del Bosco
10/10 Excellent
MJM, Cambridge, MA
13 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
MJM
Séjour de 3 nuits en octobre 2018
Réponse de Davide Bertilaccio le 31 oct. 2018
Dear MJM,
Thak you for staying at Rosewood Castiglion del Bosco, and thank you for writing such an amazing evaluation of our Resort.
We look forward to welcome you back for another authentic Tuscan experience.
Best regards,
Davide Bertilaccio
Managing Director
Rosewood Castiglion del Bosco
10/10 Excellent
Ingrid, Mexico
23 août 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The best hotel in the world!
Ingrid
Séjour de 2 nuits en août 2017
Réponse de Rosewood Castiglion del Bosco le 29 août 2017
Dear Ingrid,
thank you so much for such an amazing review!
It is the highest reward for us and we take so much pride in learning how memorable has been your stay.
We will share your wonderful words with all the team as well as with our winery staff.
We all look forward to welcoming you back to Tuscany in the not too distant future.
Best regards,
Davide Bertilaccio
Managing Director
Rosewood Castiglion del Bosco
10/10 Excellent
Peter
29 juil. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Underbart ställe för romantik
Peter
Séjour de 3 nuits en juillet 2017
Dear Peter,
thank you so much for sharing this amazing review on Hotels.com!
It is a honor to hear how much you have enjoyed your stay with us and we have truly appreciated your kind words for our staff, we will definitely share this review with them.
We all look forward to welcoming you back soon to the heart of Tuscany.
Best regards,
Davide Bertilaccio
Managing Director
Rosewood Castiglion del Bosco
10/10 Excellent
Voyageur vérifié
25 avr. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Querido Huésped,
Muchas gracias por compartir su precioso comentario en Hotels.com!
Será un placer hospedarla de nuevo y pronto en el corazón de la Toscana.
Atentamente,
Davide Bertilaccio
Managing Director
Rosewood Castiglion del Bosco
10/10 Excellent
Gereon, Den Haag
9 août 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Paradise
Gereon
10/10 Excellent
Voyageur vérifié
6 août 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Muy recomendable Es un lugar de ensueño.
Voyageur vérifié
10/10 Excellent
Lorena
11 mai 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lorena
10/10 Excellent
Voyageur vérifié
5 oct. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gorgeous resort
Voyageur vérifié
10/10 Excellent
Manny Gonzalez, Monte Nido, CA
19 mai 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perhaps the finest hotel experience ever!
Manny Gonzalez
10/10 Excellent
Casal
20 avr. 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Casal
10/10 Excellent
Voyageur vérifié
8 oct. 2012
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre