Avis
8,8
Excellent
9,0/10
Propreté
8,8/10
Personnel et service
8,8/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
Voyage d’affaires
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 24 avr. 2024
we are glad that you enjoyed your stay with us and that you enjoyed so many aspects of our hotel and we hope you visit us again soon! Sincerely,
10/10 Excellent
Michel
27 avr. 2023
Michel
Séjour de 1 nuit en mars 2023
Réponse de Alberto J Abreu - General Manager le 2 mai 2023
Dear Michel, thank you for your great review, we are happy you enjoyed your stay. Have a nice day! Sincerely
10/10 Excellent
Arnaud
24 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Arnaud
Séjour de 5 nuits en janvier 2023
Réponse de D. Owens le 25 févr. 2023
Thank you the amazing score!
10/10 Excellent
Stacey
Voyage en famille avec de jeunes enfants, Voyage en famille
28 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stacey
Séjour de 1 nuit en mai 2024
Réponse de Guest Services le 28 mai 2024
Thank you for taking the time to share your feedback. We’re delighted to hear that the direct access to the mall added to the convenience of your stay, and that our staff’s hospitality and the readiness of your room contributed to a positive experience. While we understand that the proximity to the mall can bring a lively atmosphere, it’s great to know that this was an aspect you enjoyed. We appreciate your kind words and are thrilled to welcome you back in the future. Your satisfaction is our top priority, and we look forward to your next visit!
10/10 Excellent
Nano
Voyage en famille
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nano
Séjour de 3 nuits en mai 2024
Réponse de Guest Services le 28 mai 2024
Thank you for staying with us. We appreciate your feedback. We are looking forward to seeing you again in the future!
10/10 Excellent
Shawn
Voyage en famille
27 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Shawn
Séjour de 3 nuits en mai 2024
Réponse de Guest Services le 28 mai 2024
Thank you for staying with us. We appreciate your feedback. We are looking forward to seeing you again in the future!
10/10 Excellent
Angel, Sioux City
Voyage en groupe
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Angel
Séjour de 2 nuits en mai 2024
Réponse de Guest Services le 28 mai 2024
Thank you for staying with us. We appreciate your feedback. We are looking forward to seeing you again in the future!
10/10 Excellent
Luis
Voyage en couple
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Luis
Séjour de 3 nuits en mai 2024
Réponse de Guest Services le 28 mai 2024
Thank you for staying with us. We appreciate your feedback. We are looking forward to seeing you again in the future!
8/10 Bien
Linda
Voyage en groupe
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Linda
Séjour de 1 nuit en mai 2024
Réponse de Guest Services le 28 mai 2024
We’re pleased to hear that you found our location convenient for your visit to the Mall of America. However, we’re sorry that our rooms did not exceed your expectations. We aim to provide a unique and memorable experience for all our guests, and we will take your feedback into account as we continue to improve our accommodations. Thank you for sharing your thoughts, and we hope to offer you a more extraordinary stay in the future.
10/10 Excellent
Gina
Voyage en couple
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gina
Séjour de 1 nuit en mai 2024
Réponse de Guest Services le 28 mai 2024
We’re thrilled to hear that you enjoyed the convenience of our location near the Mall, our parking facilities, and the cleanliness of our hotel. Your satisfaction is our top priority, and we’re glad we could provide a positive experience. Thank you for choosing to stay with us, and we look forward to welcoming you back soon for another great visit!
8/10 Bien
Wayne
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wayne
Séjour de 3 nuits en mai 2024
Réponse de Guest Services le 28 mai 2024
Thank you for staying with us. We appreciate your feedback. We are looking forward to seeing you again in the future!
4/10 Médiocre
Leeban
21 mai 2024
Les points faibles : Personnel et service
Leeban
Séjour de 1 nuit en mai 2024
10/10 Excellent
Kristen
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kristen
Séjour de 3 nuits en mai 2024
Réponse de Guest Services le 22 mai 2024
Thank you for sharing your experience! It’s great to hear that you had an overall positive stay. Hope to see you again.
8/10 Bien
Steve
Voyage en famille
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Steve
Séjour de 2 nuits en mai 2024
Réponse de Guest Services le 20 mai 2024
Thank you for staying with us. We look forward to seeing you again!
10/10 Excellent
Jaya
Voyage en famille
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jaya
Séjour de 2 nuits en mai 2024
Réponse de Guest Services le 22 mai 2024
Thank you for sharing your experience! It’s great to hear that you had an overall positive stay. Hope to see you again.
8/10 Bien
Kedwy
Voyage en famille
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kedwy
Séjour de 3 nuits en mai 2024
Réponse de Guest Services le 14 mai 2024
I’m glad to hear that your stay was great! Please visit us again.
10/10 Excellent
Gidget
Voyage en groupe
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gidget
Séjour de 2 nuits en mai 2024
Réponse de Guest Services le 14 mai 2024
I’m thrilled to hear that you had a great stay! Hope to see you again.
8/10 Bien
Jaime, Sartell
Voyage en famille
12 mai 2024
Les points forts : Personnel et service et équipements
Jaime
Séjour de 1 nuit en mai 2024
Réponse de Guest Services le 14 mai 2024
I’m thrilled to hear that your stay was fantastic! Being connected to the Mall of America (MOA) is indeed a fantastic perk! Hope to see you again soon.
10/10 Excellent
Jasmine, Blaine
Voyage en famille avec de jeunes enfants
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jasmine
Séjour de 1 nuit en mai 2024
Réponse de Guest Services le 12 mai 2024
Thank you for sharing your experience with us! We're delighted to hear that we exceeded your expectations and that you enjoyed our friendly service and convenient location. We appreciate your business and hope to welcome you back soon!
10/10 Excellent
Nyssa
11 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nyssa
Séjour de 1 nuit en mai 2024
Réponse de Guest Services le 12 mai 2024
Thank you for sharing your experience with us! We're delighted to hear that we exceeded your expectations and that you enjoyed our friendly service and convenient location. We appreciate your business and hope to welcome you back soon!
10/10 Excellent
Kianna
Voyage en couple
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kianna
Séjour de 2 nuits en avril 2024
Réponse de Guest Services le 8 mai 2024
Thank you for staying with us. We appreciate your feedback. We are looking forward to seeing you again in the future!
8/10 Bien
Robert
Voyage en famille, Voyage en groupe
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 1 nuit en mai 2024
Réponse de Guest Services le 6 mai 2024
Thank you for staying with us. We appreciate your feedback. We look forward to seeing you again in the future!
6/10 Satisfaisant
Vanessa
Voyage en famille avec de jeunes enfants, Voyage en famille
5 mai 2024
Les points forts : Personnel et service et équipements
Vanessa
Séjour de 2 nuits en mai 2024
Réponse de Guest Services le 6 mai 2024
We appreciate your feedback and apologize for any concerns regarding the cleanliness of your room. Ensuring that our rooms meet the highest standards of hygiene is a priority for us, and we regret that we fell short in this instance. We will address the issue with our housekeeping team to ensure that all bedding, including the pull-out couch, is fresh and clean for every guest. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a more impeccable stay in the future.
8/10 Bien
megan
Voyage en groupe
5 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
megan
Séjour de 1 nuit en mai 2024
Réponse de Guest Services le 6 mai 2024
We’re glad to hear that your overall stay was enjoyable. Your suggestion for a key card entrance for after-hours access is a great one, and we’ll certainly consider how we can implement this for greater convenience. We apologize for the unexpected disturbance by our housekeeping team. We aim to respect our guests’ privacy and schedule cleaning times appropriately. Your feedback is very valuable in helping us improve our service, and we will address these concerns to ensure a more seamless experience for you and all our guests. Thank you for bringing these matters to our attention, and we hope to welcome you back soon.
10/10 Excellent
Leticia
Voyage en couple
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Leticia
Séjour de 1 nuit en mai 2024
Réponse de Guest Services le 6 mai 2024
It’s fantastic to hear that you had a complaint-free experience and enjoyed our modern, clean facilities. We’re delighted that our spacious restaurant and bar made a positive impression, and it’s great to know that the charcuterie board was a highlight of your stay. Your satisfaction is our top priority, and we’re grateful for your feedback. Thank you for choosing us, and we look forward to serving you again in the future!
10/10 Excellent
Kim
Voyage en famille
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kim
Séjour de 2 nuits en avril 2024
Réponse de Guest Services le 6 mai 2024
We’re thrilled to hear that our hotel’s location and your overall experience with us have consistently met your expectations. It’s wonderful to know that our staff, rooms, and services have contributed to making your stay enjoyable every time you visit. Your enthusiastic feedback is greatly appreciated, and we’re honored to be your hotel of choice when you’re in town. Thank you for taking the time to share your positive review, and we look forward to welcoming you back soon!
10/10 Excellent
Jhovanny
Voyage en groupe, Voyage d’affaires, Voyage en couple
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jhovanny
Séjour de 1 nuit en mai 2024
Réponse de Guest Services le 6 mai 2024
We’re pleased to hear that you found our property amazing and enjoyed the cleanliness, as well as the shopping and food options provided by the MOA. Regarding the parking fee, we understand your concern. While we strive to offer comprehensive amenities, some services like parking come with additional costs due to the expenses associated with maintaining a secure and accessible parking facility. We continually review our pricing to ensure it remains competitive and reflects the value it provides to our guests. Your feedback is important to us, and we will take it into consideration as we evaluate our services. Thank you for sharing your thoughts, and we hope that the charge does not detract from the overall positive experience at our hotel.
8/10 Bien
Dohui, SIOUX FALLS
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dohui
Séjour de 1 nuit en mai 2024
Réponse de Guest Services le 28 mai 2024
Thank you for staying with us. We appreciate your feedback. We are looking forward to seeing you again in the future!
8/10 Bien
Glen
3 mai 2024
Glen
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 28 mai 2024
Thank you for staying with us. We appreciate your feedback. We are looking forward to seeing you again in the future!
6/10 Satisfaisant
Katharine
28 avr. 2024
Katharine
Séjour de 2 nuits en avril 2024
Réponse de Guest Services le 3 mai 2024
Thank you for sharing your feedback. We’re glad you found the hotel’s connection to the mall convenient. However, we apologize for the slow check-in process and the discomfort caused by the room temperature and noise levels. The absence of extra blankets and washcloths certainly does not meet our standards, and we understand your concerns regarding the value for the price paid. We appreciate your candid comments, as they help us identify areas for improvement to enhance our guests’ experiences. We will take immediate steps to address these issues and hope to offer you a more comfortable and satisfying stay in the future.
6/10 Satisfaisant
Jeff
Voyage en famille
27 avr. 2024
Jeff
Séjour de 2 nuits en avril 2024
Réponse de Guest Services le 6 mai 2024
We sincerely apologize for the distressing experience you had during your recent visit. It’s certainly not the standard we aim to uphold, and we regret that the situation wasn’t resolved to your satisfaction at the time. We understand that this was an inconvenience and would like to discuss how we can make this right for you. Your comfort and peace of mind are our top priorities, and we hope to regain your trust. Please contact our guest services so we can address this matter directly. Thank you for your feedback, and again, our deepest apologies.
10/10 Excellent
Amy
Voyage en groupe
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amy
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 28 avr. 2024
Thank you for sharing your positive experience during your stay at our hotel. We are delighted to hear that you found the check-in process easy and quick, and that our employees were friendly and helpful. It's great to know that you enjoyed the convenient location and had a great time at our hotel bar with delicious cocktails.We appreciate your kind words and are thrilled to hear that you plan to stay with us again in the future. We look forward to welcoming you back for another enjoyable stay. If there is anything we can do to make your next visit even better, please do not hesitate to let us know. Thank you for choosing our hotel.
10/10 Excellent
Shannon
Voyage en famille
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shannon
Séjour de 4 nuits en avril 2024
Réponse de Guest Services le 25 avr. 2024
Thank you for your feedback. We are delighted to that you enjoyed your stay with us and that the proximity to the mall as perfect. Thank you for choosing to stay with us and hope to serve you and your family again in the future.
8/10 Bien
Nil
Voyage d’affaires, Voyage en couple
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nil
Séjour de 1 nuit en avril 2024
Réponse de Dan Lundin, Hotel Manager le 24 avr. 2024
Thank you for your kind words! We hope to welcome you back soon!
10/10 Excellent
Benjamin, Hermantown
Voyage en famille
24 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Benjamin
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 24 avr. 2024
Thank you for taking the time to provide your feedback. We are glad your enjoyed your stay with us. We look forward to welcoming you back again.
10/10 Excellent
Maria, Milwaukee
Voyage en famille avec de jeunes enfants
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maria
Séjour de 3 nuits en avril 2024
Réponse de Dan Lundin, Hotel Manager le 24 avr. 2024
It's wonderful to hear that you found our hotel to be clean and conveniently located!It's also so great to hear that our restaurant's food and staff met your expectations. We strive to provide our guests with excellent dining experiences and we are thrilled we could deliver that for you.We look forward to welcoming you back on your next visit to Mall of America!
4/10 Médiocre
Marcos
Voyage en famille
22 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Marcos
Séjour de 2 nuits en avril 2024
Réponse de Dan Lundin, Hotel Manager le 24 avr. 2024
I am sorry to hear about the issues you faced during your stay. Your experience does not reflect the quality of service we strive to provide. Our topmost priority is our guest's comfort and satisfaction, and we're genuinely sorry that we fell short this time.Our team is continuously working on improvements and your feedback is an important part of this process. We hope that you will give us another opportunity to welcome you back and provide a better experience.
10/10 Excellent
Bertha
Voyage en famille avec de jeunes enfants
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bertha
Séjour de 2 nuits en avril 2024
Réponse de Guest Services le 22 avr. 2024
Thank you for sharing your positive experience with us. We are glad to hear that you found the convenience of our hotel's location attached to the Mall of America to be beneficial for your stay. Additionally, we are pleased that our close proximity to the airport and complimentary shuttle service added to your overall convenience and satisfaction.We appreciate your feedback and hope to have the opportunity to welcome you back in the future. If you have any further comments or requests, please feel free to reach out to us. Thank you for choosing our hotel for your stay.
8/10 Bien
Maureen
Voyage en famille
21 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Maureen
Séjour de 2 nuits en avril 2024
Réponse de Guest Services le 22 avr. 2024
Thank you for sharing your feedback on your recent stay at our hotel. We apologize for the inconvenience of not receiving housekeeping services and washcloths during your stay. Your comments have been noted, and we will address this issue with our housekeeping team to ensure that all guests receive the necessary amenities and services.We are delighted to hear that you enjoyed the restaurant food and service. Your positive feedback is greatly appreciated, and we will pass on your compliments to our restaurant staff.We value your feedback and strive to provide a comfortable and enjoyable experience for all our guests. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future. If you have any further comments or concerns, please feel free to reach out to us.
10/10 Excellent
Teresa
Voyage en famille
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Teresa
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 22 avr. 2024
Thank you for staying with us. We appreciate your feedback. We are looking forward to seeing you again in the future!
8/10 Bien
Rita
Voyage en famille
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rita
Séjour de 3 nuits en mars 2024
Réponse de Dan Lundin, Hotel Manager le 19 avr. 2024
It's wonderful to hear your observation about our hotel's uniqueness. It is always our aim to provide a distinctive and memorable experience to all our guests. We're glad that you recognized and appreciated this aspect. Thank you for staying with us!
8/10 Bien
Luke
19 avr. 2024
Luke
Séjour de 2 nuits en avril 2024
Réponse de Guest Services le 11 mai 2024
Thank you for your response. We excited that you enjoyed your stay with us. We excited for your next stay.
10/10 Excellent
Chitrina
Voyage en famille
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chitrina
Séjour de 2 nuits en avril 2024
Réponse de Guest Services le 21 avr. 2024
Thank you for staying with us. We appreciate your feedback. We are looking forward to seeing you again in the future!
6/10 Satisfaisant
Melissa
Voyage d’affaires
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Melissa
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 22 avr. 2024
Thank you for sharing your feedback regarding the parking situation at our hotel. We apologize for any inconvenience you experienced with parking and the additional fee. We will take your comments into consideration as we continue to improve our services for our guests.We are glad to hear that you enjoyed the amenities such as the Peloton bikes in the fitness room and the complimentary bottled water in your room. We strive to provide a comfortable and enjoyable stay for all our guests, and we appreciate your positive feedback on these aspects.If you have any further comments or suggestions on how we can enhance your experience at our hotel, please feel free to reach out to us. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
2/10 Horrible
Bryan
17 avr. 2024
Les points forts : Propreté et personnel et service
Bryan
Séjour de 2 nuits en mars 2024
Réponse de Guest Services le 22 avr. 2024
Thank you for your staying with us. We apologize for any inconvenience that you may have faced during your stay. We are working diligently to make sure our guest enjoys their stay.We hope you give us another opportunity to host you in the future.
4/10 Médiocre
Dylan
Voyage en famille avec de jeunes enfants
16 avr. 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Dylan
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 25 avr. 2024
I apologize for the inconvenience you experienced during your stay. It’s certainly disappointing when an advertised amenity like the pool is not available. Thank you for bringing this to our attention, and we hope to improve your experience in the future!
10/10 Excellent
Sherrellis, Roswell
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sherrellis
Séjour de 3 nuits en avril 2024
Réponse de Guest Services le 22 avr. 2024
Thank you for staying with us. We appreciate your feedback. We are looking forward to seeing you again in the future!
10/10 Excellent
PATRICE
Voyage en famille avec de jeunes enfants
15 avr. 2024
Les points forts : Propreté et personnel et service
PATRICE
Séjour de 3 nuits en avril 2024
Réponse de Guest Services le 22 avr. 2024
Thank you for your feedback on your recent stay at our hotel. We are pleased to hear that you enjoyed the suite room and found the bathroom and space to be to your liking. Your comments about the lobby chairs being ripped have been noted, and we will address this issue promptly to ensure a more pleasant experience for our guests.We appreciate your positive feedback and look forward to welcoming you back in the future. If you have any further comments or suggestions, please do not hesitate to let us know. Thank you for choosing our hotel for your stay.
10/10 Excellent
kenneth
Voyage en famille
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
kenneth
Séjour de 2 nuits en avril 2024
Réponse de Guest Services le 15 avr. 2024
Thank you for staying with us. We appreciate your feedback. We are looking forward to seeing you again in the future!
10/10 Excellent
Hailey
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hailey
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 3 mai 2024
Thank you for staying with us. We appreciate your feedback. We are looking forward to seeing you again in the future!