Avis
8,4
Très bien
9,0/10
Propreté
8,6/10
Personnel et service
8,2/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
7,4/10
Écoresponsabilité
Avis
27 avr. 2024
Séjour de 1 nuit en avril 2024
Réponse de Manager Front Office le 18 mai 2024
Hello Adrien, We are pleased your experience was a rejuvenating one, and we want to thank you for your excellent rating. All of us at W Miami look forward to your next visit.Sincerely, Harrison Rose,Manager Front Office
2/10 Horrible
Rizkallah
2 oct. 2018
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
DESAGREABLE ET INCOMPETANT !
Rizkallah
Séjour de 5 nuits en septembre 2018
Réponse de Manager le 6 oct. 2018
Hello Rizkallah,
Thank you for bringing this to our attention. We take matters such as this very seriously. As a result, please allow us some time to look into this matter further.
Best Regards,
Gregory Polino
General Manager
8/10 Bien
Voyageur vérifié
19 mai 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
8/10 Bien
Pierre, Nimes
4 janv. 2016
Les points forts : Personnel et service et confort de la chambre
Hotel très bien mais vieillissant pour 5 étoiles
Pierre
10/10 Excellent
arnaud, Nonancourt
6 sept. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magnifique hotel
arnaud
10/10 Excellent
Voyageur vérifié
5 juil. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
10/10 Excellent
Vincent, Thonon
19 mai 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bonne adresse pour escale a Miamia
Vincent
10/10 Excellent
ELISABETH, Martinique
25 févr. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Le Downtown chic et branché
ELISABETH
10/10 Excellent
florence, fort de france
20 avr. 2014
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Hôtel résidence au cœur de la ville
florence
10/10 Excellent
Mary, Lyon
8 mars 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super Spa et suite magnifique
Mary
10/10 Excellent
Voyageur vérifié
3 mars 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel Design Miami Downtown
Voyageur vérifié
8/10 Bien
alejandro
Voyage en famille
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
alejandro
Séjour de 2 nuits en mai 2024
Réponse de Manager Front Office le 27 mai 2024
Hello Alejandro, Thank you for the feedback. While we are happy to receive your kind rating, we are sorry you were unable to enjoy our dining services during the afternoon time as you outlined. This will be reviewed appropriately as we are constantly striving to enhance our guest experience on all levels. We hope to have another chance to earn your perfect rating in the future.Sincerely, Harrison Rose,Manager Front Office
8/10 Bien
Enrico
Voyage d’affaires
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enrico
Séjour de 4 nuits en mai 2024
Réponse de Manager Front Office le 25 mai 2024
Hello Enrico, Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at W Miami. Sincerely, Harrison Rose,Manager Front Office
10/10 Excellent
raul
Voyage en famille
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
raul
Séjour de 3 nuits en mai 2024
Réponse de Manager Front Office le 21 mai 2024
Hello Raul, We are delighted you had such a good time with our engaging and dedicated Talent here at W Miami. We believe we have the best of the best, and we appreciate your kind remarks. Come back soon, we would love to provide you with another exceptional stay!Sincerely, Harrison Rose,Manager Front Office
8/10 Bien
YOLANDA, San Juan
Voyage en famille avec de jeunes enfants
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
YOLANDA
Séjour de 3 nuits en avril 2024
Réponse de Manager Front Office le 4 mai 2024
Hello Yolanda, Thank you for choosing W Miami during your visit. We appreciate you sharing how much you enjoyed our supreme location. It was our pleasure having you, and we can’t wait to have you back!Sincerely, Harrison Rose,Manager Front Office
2/10 Horrible
Latrice
2 mai 2024
Latrice
Séjour de 4 nuits en avril 2024
Réponse de Manager Front Office le 23 mai 2024
Hello Latrice, Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust.Sincerely, Harrison Rose,Manager Front Office
10/10 Excellent
Stephen
18 avr. 2024
Stephen
Séjour de 1 nuit en avril 2024
Réponse de Manager Front Office le 8 mai 2024
Hello Stephen, Thank you for the outstanding rating for W Miami. We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed your time with us. Stop by again soon; we will be looking forward to it!Sincerely, Harrison Rose,Manager Front Office
10/10 Excellent
Neil
Voyage en famille
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Neil
Séjour de 4 nuits en avril 2024
Réponse de Manager Front Office le 18 avr. 2024
Hello Neil, Thank you for your generous feedback. Team members like Edmond are a perfect example of the passionate and dedicated spirit of service that we value, and we are delighted that our caring hospitality was the highlight of your stay. It was a pleasure hosting your visit to W Miami, and we hope to welcome you again soon.Sincerely, Harrison Rose,Manager Front Office
10/10 Excellent
carlos
Voyage en couple
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
carlos
Séjour de 3 nuits en janvier 2024
Réponse de Manager Front Office le 14 avr. 2024
Hello Carlos, Thank you for choosing W Miami during your visit. We appreciate you sharing how much you enjoyed our fantastic location. It was our pleasure having you, and we can’t wait to have you back!Sincerely, Harrison Rose,Manager Front Office
10/10 Excellent
lilisbet
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
lilisbet
Séjour de 1 nuit en avril 2024
Réponse de Manager Front Office le 7 avr. 2024
Hello Lilisbet, Thank you for choosing W Miami and for your kind review. We focus on providing connected and amplified service along with modern style, and we appreciate you acknowledging our efforts! We look forward to seeing you again soon.Sincerely, Harrison Rose,Manager Front Office
2/10 Horrible
Araceli
Voyage en famille
24 mars 2024
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Araceli
Séjour de 1 nuit en mars 2024
Réponse de Manager Front Office le 25 mars 2024
Hello Araceli, It is disappointing to learn we did not live up to our typical standards. You deserved a comfortable and rejuvenating visit, so we are sincerely sorry we did not deliver this for you. Please consider giving us another opportunity to provide you with the exceptional experience you deserve.Sincerely, Harrison Rose,Manager Front Office
8/10 Bien
Brett
Voyage en famille
23 mars 2024
Les points forts : Personnel et service et équipements
Brett
Séjour de 1 nuit en janvier 2024
Réponse de Manager Front Office le 24 mars 2024
Hello Brett, Thank you for choosing to stay with us and for sharing your experience. We are continually striving to creating a connected experience, and your feedback regarding areas where we could improve is much appreciated. It is disappointing to know you were not happy with the room condition while you were here. Thank you also for bringing these concerns to our attention, and this will be shared appropriately as we are continually striving to improve our guest experience on all levels. We apologize for anything other than an amplified stay, and we hope you will join us again so we can show you why we are a great choice when visiting the city. Thank you once more for being our guest; travel well!Sincerely, Harrison Rose,Manager Front Office
8/10 Bien
Stuart
22 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stuart
Séjour de 3 nuits en mars 2024
Réponse de Manager Front Office le 22 mars 2024
Hello Stuart, Thank you for taking the time to post your review. From your rating, it seems you had an overall pleasant experience with us. However, we regret not meeting some of your expectations and any inconvenience you experienced. Please know that the information regarding the restaurant closure due to remodeling is available on our hotel's website so our guests can have these details before booking with us. We would like to share that Panther Coffee, located in the Welcome Area, remains open. We hope to see you again at W Miami in the future. Sincerely, Harrison Rose,Manager Front Office
2/10 Horrible
Ozgur
18 mars 2024
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Ozgur
Séjour de 2 nuits en mars 2024
Réponse de Manager Front Office le 20 mars 2024
Hello Ozgur, Thank you for taking the time to leave feedback about your experience. We are truly sorry your sleep was interrupted by the noise issues during your stay. Our Welcome Desk is available around the clock; therefore, we are so sorry we were not aware of the noise concern, as we would have been happy to try and resolve the issue or move you to another suite. It is truly disheartening to know that you felt we lacked in many areas while you were here. Your feedback is valuable to us and will be shared appropriately with our team as it helps us look into the aspects that require improvement. Thank you again for choosing us, and we would love another opportunity to provide you with the inspiring, tailored experience you deserve!Sincerely, Harrison Rose,Manager Front Office
8/10 Bien
Lindsay
11 mars 2024
Lindsay
Séjour de 1 nuit en mars 2024
Réponse de Manager Front Office le 1 avr. 2024
Hello Lindsay, Thank you for the great rating! We love that you had a wonderful stay at W Miami. It was our pleasure having you, and we look forward to your return.Sincerely, Harrison Rose,Manager Front Office
10/10 Excellent
Jeffrey
24 févr. 2024
Jeffrey
Séjour de 1 nuit en février 2024
Réponse de Front Office Manager le 21 mars 2024
Hello Jeffrey, Thank you for the outstanding rating for W Miami. We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed our energetic service and style as well as our fantastic location. Stop by again soon; we will be looking forward to it!Sincerely,Harrison Rose,Manager Front Office
6/10 Satisfaisant
David
Voyage en couple
16 févr. 2024
Les points forts : Propreté, personnel et service, équipements
David
Séjour de 1 nuit en février 2024
Réponse de Senior Operations Manager le 17 févr. 2024
Hello David, Thank you for taking the time to comment on your stay. It is great to know you were pleased with the service you received from our Talent and that you had a satisfactory visit. However, we regret that your time with us was anything other than perfect. We regret the inconvenience caused due to the disturbances and that your room did not meet your expectations. We will share your feedback with the individuals in our organization who are responsible for future improvement plans. It was our pleasure accommodating you, and we hope to see you again.Sincerely,Wendy Flamenco,Senior Operations Manager
10/10 Excellent
Herb
10 févr. 2024
Herb
Séjour de 1 nuit en février 2024
Réponse de Senior Operations Manager le 12 févr. 2024
Hello Herb, We are pleased you had an energizing and fulfilling stay at W Miami. Thank you for the generous rating, and we look forward to hosting you again soon.Sincerely, Wendy Flamenco,Senior Operations Manager
10/10 Excellent
Basel
6 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Basel
Séjour de 2 nuits en février 2024
Réponse de Senior Operations Manager le 12 févr. 2024
Hello Basel, Thank you for staying at W Miami and for your wonderful rating. We are pleased to know how much you enjoyed your time with us and that we helped you feel at home during your travels! We hope you will join us again soon.Sincerely, Wendy Flamenco,Senior Operations Manager
10/10 Excellent
Gregory, Bethesda
Voyage d’affaires, Voyage en couple
3 févr. 2024
Les points forts : Personnel et service
Gregory
Séjour de 1 nuit en janvier 2024
Réponse de Senior Operations Manager le 4 févr. 2024
Hello Gregory, Thank you for being our guest at W Miami and for letting us know you had an overall great time with us. Having said that, we regret your disappointment with the FIT not being operational during your visit. We are making every effort to reinstate our amenities to their full capacity to provide our guests with the exceptional visit we are known for. We appreciate your feedback and invite you to come back soon for the fulfilling experience you deserve. Sincerely, Wendy Flamenco,Senior Operations Manager
4/10 Médiocre
Nadya
Voyage d’affaires
31 janv. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Nadya
Séjour de 2 nuits en janvier 2024
Réponse de Senior Operations Manager le 31 janv. 2024
Hello Nadya, Thank you for staying with us during your visit to the area. Please accept our apologies for not providing you and your group with the connected and attentive service for which we are known. We have shared your feedback with the appropriate individuals and will use it to enhance our communication. We are grateful for your patience and hope you will give us another chance to show you our dedication to outstanding hospitality. Sincerely, Wendy Flamenco,Senior Operations Manager
8/10 Bien
Benjamin
Voyage en famille
29 janv. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Benjamin
Séjour de 3 nuits en janvier 2024
Réponse de Senior Operations Manager le 29 janv. 2024
Hello Benjamin, We are thrilled with your generous review, and we thank you for sharing your experience at W Miami! We love offering our guests luxury style, full of energy and access to the best of what our city has to offer. It was a pleasure having you as our guest, and we look forward to seeing you on your next visit. Sincerely,Wendy Flamenco,Senior Operations Manager
10/10 Excellent
William
26 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
William
Séjour de 2 nuits en janvier 2024
Réponse de Senior Operations Manager le 29 janv. 2024
Hello William, Thank you for being our guest and for the rating! It is wonderful to learn how much you enjoyed your time at W Miami and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Sincerely,Wendy Flamenco,Senior Operations Manager
4/10 Médiocre
Renee
Voyage en couple
18 janv. 2024
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Renee
Séjour de 1 nuit en janvier 2024
Réponse de Senior Operations Manager le 19 janv. 2024
Hello Renee, Thank you for staying with us and providing your feedback. We are truly sorry for not meeting your expectations and for your disappointment with our services as well as the overall upkeep of our hotel. We will share your comments appropriately as we are always looking for ways to amplify our guest experience on all levels, and we will use your feedback to improve moving forward. Thank you again, and we hope you will allow us another opportunity to show our commitment to providing you with an exceptional stay.Sincerely, Wendy Flamenco,Senior Operations Manager
10/10 Excellent
Amy, Folsom
16 janv. 2024
Amy
Séjour de 1 nuit en janvier 2024
Réponse de Senior Operations Manager le 6 févr. 2024
Hello Amy, Thank you for the wonderful rating! We love that you had an unforgettable stay at W Miami. It was our pleasure having you, and we look forward to your return.Sincerely, Wendy Flamenco,Senior Operations Manager
4/10 Médiocre
jacob
8 janv. 2024
jacob
Séjour de 1 nuit en janvier 2024
Réponse de Senior Operations Manager le 9 janv. 2024
Hello Jacob, Thank you for choosing us for your visit. Our team strives to ensure an excellent, authentic experience for each guest; therefore, we are truly sorry for not meeting your expectations. We are constantly looking for ways to improve our services, and we are grateful for the honest rating. We appreciate your business and hope to have the opportunity to make it up to you in the near future.Sincerely, Wendy Flamenco,Senior Operations Manager
10/10 Excellent
juan carlos
Voyage en famille
6 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
juan carlos
Séjour de 3 nuits en décembre 2023
Réponse de Sandra Cohen le 8 janv. 2024
Thank you for choosing W Miami. Your positive feedback is greatly appreciated. We look forward to the opportunity to host you again very soon!
6/10 Satisfaisant
Regina
2 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Regina
Réponse de Senior Operations Manager le 21 janv. 2024
Hello Regina, We appreciate you choosing us and providing rating about your stay. We strive to provide all of our guests a perfect and unforgettable experience; therefore, we are sorry we did not meet this goal during your visit. We appreciate knowing that you enjoyed your overall time with us, and we look forward to welcoming you back to the flawless stay you deserve the next time you are in the area.Sincerely, Wendy Flamenco,Senior Operations Manager
10/10 Excellent
Kelsey
Voyage en couple
31 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kelsey
Séjour de 4 nuits en décembre 2023
Réponse de Senior Operations Manager le 1 janv. 2024
Hello Kelsey, Thank you for your recent stay at the W Miami and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again soon.Sincerely, Wendy FlamencoSenior Operations Manager
4/10 Médiocre
Caroline
29 déc. 2023
Caroline
Séjour de 1 nuit en décembre 2023
Réponse de Senior Operations Manager le 19 janv. 2024
Hello Caroline, Thank you for choosing us for your visit. Our team strives to ensure an excellent, authentic experience for each guest; therefore, we are truly sorry for not meeting your expectations. We are constantly looking for ways to improve our guest experience, and we are grateful for your honest rating. We appreciate your business and hope to have the opportunity to make it up to you in the near future.Sincerely, Wendy Flamenco,Senior Operations Manager
6/10 Satisfaisant
Klaudio
28 déc. 2023
Les points forts : Propreté
Klaudio
Séjour de 2 nuits en décembre 2023
Réponse de Senior Operations Manager le 31 janv. 2024
Hello Klaudio, We appreciate you choosing our hotel. We want every guest to have a comfortable, seamless experience, and based on your rating, we may not have succeeded in your case. We hope you will give us another chance to provide you with the exceptional stay you deserve.Sincerely, Wendy Flamenco,Senior Operations Manager
10/10 Excellent
Yamilet
Voyage en famille
28 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yamilet
Séjour de 1 nuit en décembre 2023
Réponse de Senior Operations Manager le 29 déc. 2023
Hello Yamilet, Thank you for sharing your experience with other travelers. We are glad you were pleased with your room. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our Style Department. Thank you for taking time out of your day to recognize our efforts. We hope you choose W Miami any time your travels bring you back this way.Sincerely, Wendy FlamencoSenior Operations Manager
8/10 Bien
Anthony, Weston
Voyage en couple
25 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anthony
Séjour de 1 nuit en décembre 2023
Réponse de Senior Operations Manager le 27 déc. 2023
Hello Anthony, Thank you for sharing your comments. We appreciate hearing about all the things we are getting right and also where we can focus more attention to amplify our guest experience. We regret, though, to know about your disappointment with our parking fees; we appreciate the feedback the feedback regarding the things you would change. We look forward to your next visit and wish you all the best with your travels.Sincerely, Wendy Flamenco,Senior Operations Manager
10/10 Excellent
Julie
Voyage d’affaires
24 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Julie
Séjour de 3 nuits en décembre 2023
Réponse de General Manager le 25 déc. 2023
Hello Julie, Thank you for the fantastic review and for pointing out all the details that amplified your stay at W Miami. We appreciate you mentioning our inspiring location and limitless hospitality. Thanks again for your business and for choosing us while you were here for your business meeting. We are grateful for your feedback and can’t wait to welcome you back!Sincerely,General Manager
4/10 Médiocre
Corinna
14 déc. 2023
Corinna
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 16 déc. 2023
Hello Corinna, We are very sorry for not living up to your expectations during your visit to our hotel. We never want a guest to leave unhappy, and we are disappointed this was your experience. We do hope you will reconsider and stay here again should your travels bring you back to our area.Sincerely,General Manager
4/10 Médiocre
Beril
29 nov. 2023
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Beril
Séjour de 3 nuits en novembre 2023
Réponse de General Manager le 1 déc. 2023
Hello Beril, Thank you for your review of our hotel. We are disappointed to know that our lack of room service was a source of frustration during your visit. Our Welcome Desk is always available to assist you and make the most of your stay, in the future, please do not hesitate to ask. We appreciate the feedback and hope to see you the next time you visit the area. Sincerely,General Manager
4/10 Médiocre
Andreas
19 nov. 2023
Les points forts : Propreté
Les points faibles : Personnel et service
Personal feedback
Andreas
Séjour de 3 nuits en octobre 2023
Réponse de General Manager le 20 nov. 2023
Hello Andreas, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with the dinnerware we use. Furthermore, we also apologize for the issues you had at our restaurant. We aim to give each guest the absolute best service possible; therefore, we are disappointed that this was not your experience. We have shared your concerns with appropriate individuals, and we appreciate your patience. We hope you will give us another chance; we would love to see you again.Sincerely,General Manager
8/10 Bien
Christopher
Voyage en groupe
18 nov. 2023
Les points forts : Propreté et personnel et service
Christopher
Séjour de 4 nuits en novembre 2023
Réponse de General Manager le 19 nov. 2023
Hello Christopher, Thank you for the lovely rating of W Miami. We are happy to know you enjoyed our great location and supreme service. However, we are sorry you felt we were lacking in some areas while you were here. We will share your comments with our team as we are constantly looking for ways to amplify our guest experience on all levels. We look forward to your next visit.Sincerely,General Manager
2/10 Horrible
olga
14 nov. 2023
Les points faibles : Propreté
olga
Réponse de General Manager le 15 nov. 2023
Hello Olga, We are very sorry that we did not deliver the exceptional experience you deserved. We apologize for not being at our best during your stay, and we hope you will give us an opportunity to restore your faith in us.Sincerely,General Manager
4/10 Médiocre
John
Voyage en couple
2 nov. 2023
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 3 nov. 2023
Hello John, Thank you for choosing us for your recent visit. We are truly sorry for not meeting your expectations and for the unsatisfactory service you received while you were here. We strive to provide excellent service from our Talent, and we are grateful for feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again.Sincerely,General Manager