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Avis sur TownePlace Suites by Marriott Miami Airport

3 out of 5
TownePlace Suites by Marriott Miami Airport
4021 Nw 11th St, Miami, FL

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 666 avis sur 1054." "
Note des voyageurs de 8 (Bien), d’après 194 avis sur 1054." "
Note des voyageurs de 6 (Satisfaisant), d’après 92 avis sur 1054." "
Note des voyageurs de 4 (Médiocre), d’après 43 avis sur 1054." "
Note des voyageurs de 2 (Horrible), d’après 59 avis sur 1054." "

9,0/10

Propreté

8,8/10

Personnel et service

8,6/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Daphnée Colin

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything is excellent
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 7 avr. 2024
Dear Daphnée Colin, Thank you for your wonderful review of TownePlace Suites Miami Airport! We are thrilled to hear that everything exceeded your expectations during your stay. Your satisfaction is our priority, and we can't wait to welcome you back for another outstanding experience!Luis Malespin General Manager

10/10 Excellent

Sonia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Environnement peu fleuri
Séjour de 1 nuit en février 2024
Réponse de General Manager le 29 févr. 2024
Dear Sonia, We're glad you appreciated the floral ambiance at TownePlace Suites Miami Airport! Your feedback is valued, and we strive to create a welcoming atmosphere for our guests. Thank you for staying with us, and we hope to welcome you back soon for another enjoyable stay!Luis Malespin General Manager

10/10 Excellent

Frederic

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
très bien
Conditions parfaites pour ce séjour Très grande suite avec 2 chambres, très bien équipée. Petit déjeuner offrant un large choix. Prévoir 24,4 $ en supplément pour le parking. A l'arrivée, des places de parking sont d'ailleurs disponibles pour 5min le temps du check-in. Seul inconvénient : le bruit des avions jusqu'à 23h environ, mais en réservant à côté de l'aéroport nous le savions bien.
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 8 janv. 2024
Dear Frederic, We are pleased to hear your stay at TownePlace Suites near the airport was very good, with perfect conditions and a spacious, well-equipped suite. It's great to know you enjoyed the breakfast variety. Your understanding of the airport's noise and the convenience of our parking facilities is appreciated. We're grateful for your positive feedback and hope to welcome you back for another great stay in the future!Luis Malespin General Manager

8/10 Bien

Joyce

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Pour le souper il n'y avait pas grand chose, service pauvre.
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 11 déc. 2023
Dear Joyce, We're sorry about your dining experience at TownePlace Suites Miami Airport. Your feedback is valuable, and we'll address this with our team to ensure a better dining experience in the future. We strive to exceed expectations, and we appreciate your input as it helps us improve our services. We hope to have another opportunity to welcome you for a more enjoyable stay.Luis Malespin General Manager

10/10 Excellent

Manuelle

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel agréable à connaître
J'ai passé une nuit à l'hôtel avant mon départ et cela a été une belle expérience. Le personnel de l'accueil et celui conduisant les navettes sont très professionnels et agréables. La chambre est très confortable, propre et bien équipée. L'hôtel est très proche de l'aéroport.
Séjour de 1 nuit en août 2023
Réponse de General Manager le 8 août 2023
Dear Manuelle, Thank you for choosing to stay with us before your flight and for the excellent review. We are pleased you had a wonderful stay and appreciate your compliments about our front desk and shuttle drivers. It is great to know you enjoyed your comfortable and spacious room with many amenities. It was a pleasure having you as our guest, and we look forward to welcoming you again!Luis Malespin General Manager

10/10 Excellent

Dieula Marie Immaculée

Voyage en famille, Voyage d’affaires
Les points forts : Propreté
Mettre plus de choix pour le déjeuner, sinon tout était correct.
Séjour de 4 nuits en juillet 2023
Réponse de General Manager le 18 juil. 2023
Dear Dieula Marie Immaculée, Thank you for sharing that your stay at TownePlace Suites Miami Airport was pleasant. We have noted your suggestion for more choices for the lunch menu and will share it with the team for review and action. We appreciate your generous feedback and look forward to welcoming you soon whenever you visit our vibrant city!Luis Malespin General Manager

8/10 Bien

Hervé

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Propre et accueillant
Hôtel très bien situé à proximité de l'aéroport pour une nuit en transit. Propre et personnel très accueillant. Un point à corriger : les couverts en plastique jetables pour le petit déjeuner ; pas très éco responsable...
Séjour de 1 nuit en février 2023
Réponse de General Manager le 8 mars 2023
Dear Hervé, Thank you for making TownePlace Suites Miami Airport a part of your travel plans. We are pleased you were impressed with our service, accommodations, and amenities. We appreciate you pointing out our great location close to the airport, and enjoy taking advantage of our complimentary shuttle. We have noted your suggestion and will share them with our team. Thank you for all of your kind words and recommendation. We look forward to your next visit!Luis Malespin General Manager

10/10 Excellent

Michel

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super
L’hôtel mérite largement une étoile de plus !! Vraiment bien l’hôtel
Séjour de 1 nuit en février 2023
Réponse de General Manager le 27 févr. 2023
Dear Michel, We are delighted you chose to stay with us at TownePlace Suites Miami Airport. We appreciate your wonderful comments and are happy to read you enjoyed everything about your time with us. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile! We enjoyed having you and look forward to being your hotel of choice whenever you return to the city.Luis Malespin General Manager

10/10 Excellent

Michel

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super
Cette hôtel mérite plus d’être un 4 étoiles qu’un 3! Agréablement surpris vraiment chouette ! L’accueil, les chambres , salle de bain , la piscine vraiment top ! Le monsieur de l’accueil a accepté de nous garder les bagages 5jours pour aller aux bahamas tranquille! Vraiment cool je recommande fortement
Séjour de 1 nuit en février 2023
Réponse de General Manager le 26 févr. 2023
Dear Michel, We are delighted you enjoyed your stay at TownePlace Suites Miami Airport. It is great that we exceeded your expectations; you thoroughly enjoyed our excellent service, well-appointed accommodations, amenities, and convenient location. Thank you for recommending us. We look forward to seeing you soon.Luis Malespin General Manager

6/10 Satisfaisant

Frederic

Les points forts : Propreté et personnel et service
Hôtel Correct
Hotel correct, personnel serviable et agréable (sauf au restaurant le soir, attention celui ci ferme à 22h). Petite piscine agréable à l’ombre. Salle de sport avec 3 tapis de course et quelques poids + vélo elliptique pour marche nordique. Shuttle pour l’aéroport - rapide - toutes les 30’ en théorie Chambre avec kitchenette - machine café et micro ondes
Séjour de 1 nuit en février 2023
Réponse de General Manager le 5 févr. 2023
Dear Frederic, Thank you for choosing our hotel for your visit to the city. Thank you for appreciating our amenities. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations regarding our restaurant service. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing.Luis Malespin General Manager

10/10 Excellent

Gregory

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2023
Réponse de General Manager le 16 janv. 2023
Dear Gregory, Thank you for your excellent rating! We are pleased you chose TownePlace Suites Miami Airport for your time in the city and even more glad that we exceeded your expectations. We look forward to having you as our guest again soon.Luis Malespin General Manager

8/10 Bien

Christelle

Séjour de 1 nuit en janvier 2023
Réponse de General Manager le 15 janv. 2023
Dear Christelle, Thank you for sharing the nice rating about your experience at TownePlace Suites Miami Airport. We are happy to read your stay was pleasant, and we look forward to hosting you soon.Luis Malespin General Manager

10/10 Excellent

Stéphane

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hébergement de qualité près du port de Miami. Très bon rapport qualité prix. On entend peu les avions malgré la proximité de l'aéroport.
Séjour de 1 nuit en novembre 2022
Réponse de General Manager le 28 nov. 2022
Dear Stéphane, Thank you for choosing TownePlace Suites Miami Airport for your recent stay. We work hard to ensure our guests have a comfortable and memorable stay with us. We are pleased that we exceeded all of your expectations and that you found us to be a great value, and our location was ideal for your needs. We would be delighted to accommodate you again and hope you will revisit soon.Luis Malespin General Manager

8/10 Bien

Cedric

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2022
Réponse de General Manager le 26 nov. 2022
Dear Cedric, We appreciate your gracious rating about your stay at TownePlace Suites Miami Airport. It means a lot to learn that we met all your expectations. Thank you for being our guest, and we look forward to a future visit. Luis Malespin General Manager

10/10 Excellent

Carl

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place nothing to add
Séjour de 3 nuits en novembre 2022
Réponse de General Manager le 11 nov. 2022
Dear Carl, we appreciate you choosing TownePlace Suites Miami Airport and letting us know about your excellent stay. We are delighted you enjoyed everything we offer. It was a pleasure to have you as our guest, and we hope to see you again soon.Luis Malespin General Manager

10/10 Excellent

Anthony

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful stay !
Séjour de 6 nuits en septembre 2022

10/10 Excellent

robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Seul trouble shuttle a l aeroport attendre 1 hres sans service vraiment pas flrt
Séjour de 3 nuits en septembre 2022
Réponse de GM le 6 oct. 2022
Thank you for letting us know about our shuttle! yes, it runs from 6am-10pm every 30 minutes.

10/10 Excellent

Assia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2022
Réponse de Gm le 1 sept. 2022
Thank you so much !! See you soon!

10/10 Excellent

Charlotte

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très très bel hôtel
Très bel hôtel ! Un rapport qualité prix imbattable. Personnel correct. Très propre. Chambre confortable et moderne. Joli déjeuner. joli coin piscine. Je recommande 100%
Séjour de 1 nuit en juillet 2022
Réponse de GM le 11 août 2022
Thank you so much for your review! We hope to see you again soon!

10/10 Excellent

MARIE-THÉRÈSE

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bonne expérience.
Une nuit avec mon fils en attente arrivée mon mari. Personnel adorable, accueillant, souriant. Chambre calme avec une très bonne literie. Bon petit déjeuner. A 5 /10 minutes à pied plein des restaurants.
Séjour de 1 nuit en février 2022

10/10 Excellent

Michel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel à privilégier
Je n’est fait qu une nuit mais j’ai trouvé l’hôtel très sympathique et un super confort.
Séjour de 1 nuit en novembre 2021

10/10 Excellent

Sheila

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The staff was always pleasant. There was hotel transportation to the local shopping area.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Amir

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was nice and clean. In a central location. Good breakfast and friendly staff.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 26 mai 2024
Dear Amir, Thank you for your positive feedback about your stay at TownePlace Suites Miami Airport! We're pleased to hear you found our location convenient, enjoyed our breakfast, and experienced friendly service. A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. Our team is dedicated to maintaining high standards, and your feedback is a wonderful validation of their hard work. We hope to see you again soon.Luis Malespin General Manager

10/10 Excellent

Mindy

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great, except the bed was a little too hard, but overall, fantastic service and rooms!
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 26 mai 2024
Dear Mindy, Thank you for your feedback on your recent stay at TownePlace Suites Miami Airport! We are glad you enjoyed our service and accommodation. We take great pride in delivering friendly, professional service to all our guests, so we appreciate your generous remarks. We appreciate your comment about the bed and will take it into consideration to enhance our guest experience. We look forward to welcoming you back soon.Luis Malespin General Manager

6/10 Satisfaisant

Teresa

Les points forts : Propreté
Beds very uncomfortable. Did not like the area.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 27 mai 2024
Dear Teresa, Thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds and location. Our front desk is available around the clock to address issues such as this, and we are always happy to do whatever we can to make your stay as comfortable as possible. We appreciate your business and sincerely apologize for not providing a good night's sleep. We are committed to providing outstanding service, and we hope you will revisit us so we can show you our dedication. Luis Malespin General Manager

10/10 Excellent

Ingrid

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great!
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 26 mai 2024
Dear Ingrid, It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at TownePlace Suites Miami Airport; we hope to see you again soon. Luis Malespin General Manager

10/10 Excellent

DJIEFNIR

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean and good service
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 25 mai 2024
Dear DJIEFNIR, Thank you for this excellent review! We are delighted you enjoyed your experience at TownePlace Suites Miami Airport. Providing clean accommodations and excellent service is our priority. Our team is dedicated to maintaining high standards, and your feedback is a wonderful validation of their hard work. We are excited to have the chance to impress you once again during your next visit.Luis Malespin General Manager

8/10 Bien

Maria, Orlando

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
It is very convenient to be on time at the airport.
Séjour de 1 nuit en février 2024
Réponse de General Manager le 24 mai 2024
Dear Maria, Thank you for your feedback on your recent stay at TownePlace Suites Miami Airport! We're glad our location made your travel experience convenient. Your satisfaction is our priority, and we look forward to welcoming you back soon!Luis Malespin General Manager

10/10 Excellent

Ingrid

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is near the airport and with regular shuttle service it is very convenient. The hotel is clean, breakfast is good, but the best part of the hotel is the customer service by the staff, from front desk to shuttle drivers. Always eager to help and very accommodating with early and or late check in and shuttle bus pick up from the airport or the Tri rail station. Would recommend this hotel and will definitely stay here again. 5 stars
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 24 mai 2024
Dear Ingrid, Thank you for your glowing review of TownePlace Suites Miami Airport! We are delighted you found our location convenient with regular shuttle service. It's wonderful to hear you enjoyed our clean facilities and breakfast. We truly appreciate your kind words about our exceptional customer service from the front desk to our shuttle drivers. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. We look forward to welcoming you back, and thank you for recommending us!Luis Malespin General Manager

10/10 Excellent

Lisa

Lovely airport! Rooms are very cozy and comfortable with kitchenette/a bonus. Hotel has a restaurant/bar inside, it’s less than 5 minutes from the airport and casino. Staff was extremely professional. Would definitely stay again.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 24 mai 2024
Dear Lisa, Thank you for choosing TownePlace Suites Miami Airport! We are thrilled you found our hotel lovely and enjoyed the cozy, comfortable rooms with kitchenettes. It's great to hear you appreciated our onsite restaurant and bar. Our team aims to provide an outstanding experience, and we are delighted we could be a part of making your visit memorable. We look forward to welcoming you back for another enjoyable stay!Luis Malespin General Manager

6/10 Satisfaisant

DIONICIO

Les points forts : Personnel et service
Not much around in walking distance
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 23 mai 2024
Dear DIONICIO, Thank you for taking the time to review your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Luis Malespin General Manager

8/10 Bien

Jocelyn

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 22 mai 2024
Dear Jocelyn, We appreciate you choosing TownePlace Suites Miami Airport and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We look forward to welcoming you back in the future. Luis Malespin General Manager

6/10 Satisfaisant

Doris

Voyage en famille
Les points forts : Propreté et équipements
I was very disappointed!. After driving 13 hours, we had to wait 3 hours for our room to be done. I had informed them, i would be coming in earlier, however; we still had to wait. I would never book a stay with them again.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 22 mai 2024
Dear Doris, We sincerely apologize for the inconvenience and frustration you experienced upon arrival. It is certainly not the experience we strive to provide our valued guests. We sincerely regret that your room was not available upon your arrival. We understand the importance of a smooth check-in process and will address the issue to prevent similar situations from occurring in the future. We truly value your feedback, as it helps us improve our services. We look forward to welcoming you back and providing you with the seamless experience we are known for.Luis Malespin General Manager

10/10 Excellent

alejandra

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Es un hotel muy lindo y bien cuidsdo
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 22 mai 2024
Dear alejandra, It's wonderful to hear that our efforts to provide a fresh and spotless environment made a positive impact on your stay. We believe that a clean space contributes to a comfortable and enjoyable experience for our guests. Your feedback is a fantastic encouragement for all of us here at TownePlace Suites Miami Airport, and we can't wait to exceed your expectations once more on your next visit.Luis Malespin General Manager

4/10 Médiocre

Eliana

Les points forts : Personnel et service
Les points faibles : Propreté
There was eet tawels all over the bathroom i did not feel the room was properly cleaned
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 20 mai 2024
Dear Eliana, Thank you for your recent review of your stay at our hotel. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Luis Malespin General Manager

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tania at the front desk was great
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 20 mai 2024
Dear Robert, We are flattered by your very kind review of TownePlace Suites Miami Airport. Team members like Tania are a perfect example of the passionate and dedicated spirit of service that we value, and we are delighted that our caring hospitality was the highlight of your stay. It was a pleasure hosting your visit, and we hope to welcome you again soon.Luis Malespin General Manager

2/10 Horrible

David

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Booked 2 Queens for 4 people almost 1 year in advance and they gave away my room saying they needed to switch so 4 people in a king room not ok but we had no other options since we arrived late and was catching a cruise in the morning
Séjour de 1 nuit en mai 2024
Réponse de Front Desk. le 19 mai 2024
Thank you so much for you time. We appreciate it.

10/10 Excellent

michele

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice and clean. Comfortable beds. Staff is very nice and friendly
Séjour de 3 nuits en mai 2024
Réponse de Front Desk le 19 mai 2024
Thank you so much for you time. We appreciate it.

10/10 Excellent

Kimberly

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Definitely not the traditional tourist area but nice
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 19 mai 2024
Dear Kimberly, Thank you for your review of TownePlace Suites Miami Airport! We're glad you appreciated our location. While we may not be in the traditional tourist area, we strive to provide a comfortable and enjoyable stay for all our guests. We hope to welcome you back soon for another pleasant experience!Luis Malespin General Manager

10/10 Excellent

Shakirrah

Les points forts : Propreté, personnel et service, équipements
It was convenient right by the airport very clean & helpful staff
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 19 mai 2024
Dear Shakirrah, Thank you for your positive feedback about your recent stay at TownePlace Suites Miami Airport. We are delighted you enjoyed our prime location and found our staff helpful. Your kind remarks about our well-kept hotel are much appreciated. We aim to provide a spotless setting for our guests to relax and feel at home, and we're glad that you experienced just that. Your satisfaction is our priority, and we look forward to welcoming you back on your next visit to Miami!Luis Malespin General Manager

10/10 Excellent

joseph

Voyage en famille
Les points forts : Propreté et personnel et service
Graeet
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 17 mai 2024
Dear joseph, Thank you for choosing TownePlace Suites Miami Airport. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Luis Malespin General Manager

8/10 Bien

chris

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was close to the airport. We were going to take the shuttle, however, our plane was late and we had no idea that they quit running the shuttle at 10pm.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 17 mai 2024
Dear chris, Thank you for sharing your recent experience at TownePlace Suites Miami Airport. We appreciate your pointing out our great location close to the airport. However, we regret you could not avail of our shuttle service. In the interest of transparency, we keep our website updated so guests can have all the information about our amenities and facilities before booking with us. We appreciate your business and hope you will stay with us again on your next visit to Miami.Luis Malespin General Manager

10/10 Excellent

Dorita Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
La comodidad, quedarse en el TownePlace es sentirse como en casa.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 17 mai 2024
Dear Dorita Maria, We are delighted you chose to stay with us at TownePlace Suites Miami Airport. We want to be a true home away from home for travelers, so our highest priority is to make sure every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to welcome you again soon.Luis Malespin General Manager

10/10 Excellent

Theodore

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Very convenient. Free shuttle and only 5 minutes to airport.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 15 mai 2024
Dear Theodore, Thank you for sharing your recent experience at TownePlace Suites Miami Airport. We are delighted to read that you enjoyed your time with us. Thank you for pointing out our great location, which is close to the airport. It is lovely to know you could also take advantage of our shuttle service to the airport. We want our guests to enjoy a relaxing stay, and this is just one of the ways we try to make travel more comfortable for you. We appreciate your business and hope you will stay with us again on your next visit to the city.Luis Malespin General Manager

10/10 Excellent

Heather, Fort Myers Beach

Voyage en famille
We stay here every time we are in town. The staff is phenomenal and the rooms are clean and updated. I highly recommend this hotel.
Séjour de 1 nuit en mai 2024
Réponse de Front Desk. le 13 mai 2024
Thank you for you time, we really appreciate it. Towneplace Suites.

8/10 Bien

Maximiliano

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Good location and easy access
Séjour de 1 nuit en mai 2024
Réponse de Front Desk le 13 mai 2024
Thank you for you time, we really appreciate it. Towneplace Suites.

10/10 Excellent

shashinath

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The bath tub should have a threshold so that the water does not come out and stay in the tub. Rest was all good
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 13 mai 2024
Dear shashinath, Thank you for your recent stay at our hotel. We appreciate the time you took from your day to review your visit. We are glad your overall stay was pleasant, but we want it to be perfect. We are always grateful for feedback that helps us better serve our guests. Thank you again for your business, and we hope you will revisit us for the flawless hospitality we strive to provide every guest.Luis Malespin General Manager

10/10 Excellent

Latisha

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed in 2 bedroom unit great view of the planes landing and taking off, which we love to watch, and beautiful sunset. Plane noise didn't bother us at all but to a light sleeper it might make a difference. Staff super accommodating and friendly. We got in early around 10:30 am. Our room was not ready but they checked our bags and put us on a wait list for an early check in. It was great we didn't have to lug them around, and we hung out at the breakfast tables until about 11:10 am when I was texted that our room was ready! We ate lunch at Catch of The Day really good food! Overall despite some minor nuances like the sinks draining slowly it was a very nice place to stay.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 12 mai 2024
Dear Latisha, Thank you for sharing your experience at TownePlace Suites Miami Airport! We are thrilled to hear you enjoyed your stay and appreciated the view of the planes and sunset. It was our pleasure accommodating you, and we're glad you found our early check-in experience seamless. Your feedback is valuable, and we'll address the minor issues mentioned to enhance our guests' stay. We hope to welcome you back soon for another pleasant stay!Luis Malespin General Manager

10/10 Excellent

Joshua

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very helpful. When we asked for something they brought it right up! They offer transportation to and from the airport. Breakfast was good!
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 12 mai 2024
Dear Joshua, Thank you for sharing your wonderful experience at TownePlace Suites Miami Airport! Providing excellent service is our priority, and we're glad our team promptly fulfilled your requests. It's great to know you enjoyed our complimentary airport transportation and breakfast offerings. We appreciate your kind words and hope to welcome you back soon!Luis Malespin General Manager

10/10 Excellent

James

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful room and extremely clean. Staff was excellent. Bed was super soft and comfortable. Highly recommend. Shuttle to the airport was perfect 😀
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 12 mai 2024
Dear James, Thank you for choosing TownePlace Suites Miami Airport! We are thrilled to hear you enjoyed your stay and found our accommodations fresh and beautiful. Our team takes pride in providing exceptional service, and we're delighted you had a comfortable experience. We appreciate your recommendation and hope to welcome you back soon!Luis Malespin General Manager