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Avis sur Private Residences at Hotel Arya by SoFLA Vacations

4 out of 5
Private Residences at Hotel Arya by SoFLA Vacations
2889 McFarlane Road, Coconut Grove, Miami, FL

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 141 avis sur 394." "
Note des voyageurs de 8 (Bien), d’après 107 avis sur 394." "
Note des voyageurs de 6 (Satisfaisant), d’après 56 avis sur 394." "
Note des voyageurs de 4 (Médiocre), d’après 38 avis sur 394." "
Note des voyageurs de 2 (Horrible), d’après 52 avis sur 394." "

7,6/10

Propreté

7,0/10

Personnel et service

7,0/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

4/10 Médiocre

Bernard

Les points faibles : Propreté et personnel et service
Mauvaise expérience
J'ai déjà informé SoFla Vacations de mes observations
Séjour de 3 nuits en décembre 2017
Thank you for your feedback. If you are in the Miami area again, please give us the opportunity to change your perception. As we have made some good changes to our staff and reception.

10/10 Excellent

Gema, Coral Gables

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Andy le 19 mai 2024
Thank you so much Gema, you were a great guest to host. Truly a pleasure. Come back anytime!

10/10 Excellent

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My wife and I stayed here for four nights for our son's graduation. We enjoyed the convenient location, friendly and helpfull staff and convenient parking.
Séjour de 4 nuits en mai 2024
Réponse de Andy le 14 mai 2024
Thank you so much for staying with us David, it was a pleasure hosting you both.

6/10 Satisfaisant

Nichole

Les points forts : Personnel et service
My room wasn’t great and they kept disabling my key to my room and one of the lamps didn’t work
Séjour de 2 nuits en mai 2024
Réponse de Andy le 12 mai 2024
Hi Nichole, I never once received a message from you regarding your Hotel Keycard and the lamp. I would've happily addressed those issues for you. Not sure what wasn't "great" about the hotel room (2010-1), but we will look for ways to improve without any real feedback. Thank you, and I hope you had a safe travel home.

4/10 Médiocre

David, Northwich

Voyage d’affaires
Needs refurbishment. 5 mins to get lift, no restaurant or bar, internet so poor it’s unusable, keys reset every 48 hours
Séjour de 6 nuits en mai 2024
Réponse de Andy le 9 mai 2024
Hi David, the Panorama Restaurant & Bar on the 8th floor is being renovated and we do not have any control over that. The expectation right now is it will be re-opened by the end of the Summer. We haven't received any complaints regarding the internet but we will look into this matter on the room you stayed in. The Keys DO NOT reset every 48 hours, yours just had to be swapped because of your last minute extension.We always appreciate constructive feedback and will look into ways we can improve this room for the next guest! I hope you had a safe travel home, and all the best.

8/10 Bien

Angel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Everything was great but the pool was not as nice as advertised.
Séjour de 1 nuit en avril 2024
Réponse de Andy le 3 mai 2024
Hello Angel, sorry to hear you didn't enjoy the pool as much as our photography of it. I love the pool and jacuzzi deck because of the wonderful views it provides while cooling off in the hot summer sun! It was a a pleasure to host you, and I hope you had a safe travel home!

10/10 Excellent

Laura

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My home away from home in Miami!
Séjour de 4 nuits en avril 2024
Réponse de Andy le 29 avr. 2024
Proud to be your Miami home away from home Laura!

10/10 Excellent

Anna M.

Séjour de 2 nuits en avril 2024
Réponse de Andy le 17 mai 2024
Thank you Anna, you were a wonderful guest to host. Come back anytime!

10/10 Excellent

hugo

Séjour de 2 nuits en avril 2024
Réponse de Andy le 16 mai 2024
Thank you Hugo, it was a pleasure to host you. Come back anytime!

6/10 Satisfaisant

Brandon

Average room kitchen was almost empty
Séjour de 4 nuits en avril 2024
Réponse de Andy le 19 avr. 2024
Appreciate your feedback Brandon, I hope you had a safe trip home.

10/10 Excellent

pamela

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
If you want to be near coconut grove this is an ideal location. Nice view and balcony and everything you'd need and it all worked. Nice to not have any issues with a property.
Séjour de 4 nuits en avril 2024
Réponse de Andy le 15 avr. 2024
It was a pleasure hosting you Pamela! Glad you enjoyed our vacation rental!

10/10 Excellent

Ruben

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent!
Séjour de 4 nuits en avril 2024
Réponse de Andy le 15 avr. 2024
Thank you Ruben, you were a great guest to host!

10/10 Excellent

Kristina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was amazing
Séjour de 2 nuits en mars 2024
Réponse de The SoFLA team le 26 mars 2024
Thank you Kristina for your review!

10/10 Excellent

LaCortia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de The SoFLA team le 21 mars 2024
Thank you for your review!

2/10 Horrible

Kwan Woo

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Andy le 19 mars 2024
Never heard from Kwan Woo regarding any issues during his stay and the guest who stayed in the unit after him really enjoyed our room at Hotel Arya Miami

10/10 Excellent

Edward

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel...great area
Séjour de 2 nuits en mars 2024
Réponse de The SoFLA team le 20 mars 2024
Thank you so much for your review!

8/10 Bien

Linda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very satisfied with my staying. Some of the issues from previous reviews we’re taking care of, so that was nice. The view was mu favorite part!
Séjour de 4 nuits en février 2024
Réponse de The SoFLA team le 6 mars 2024
Thank you Linda for your review!

4/10 Médiocre

Kumiko

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The location was amazing. There are so many frauds in the room. A broken shower support bar (my husband held it and became loose, good thing he did not get injured), no hooks in the bath room, A completely broken leg for a dresser (They did not even replace it with a right one), could not get more toilet paper right away, no room phone, did not know the front desk could not help us because we reserved a private residency which we were not aware and so on.
Séjour de 2 nuits en février 2024
Réponse de The SoFLA team le 5 mars 2024
WHello Kumiko, we will send your comments to management. Thank you for your feedback.

6/10 Satisfaisant

Chris

Voyage en famille
Location and service was amazing. Bathroom didn’t have wash cloths and the pass through door lets a lot of noise through. I was able to hear our neighbors conversation this morning.
Séjour de 1 nuit en mars 2024
Réponse de The SoFLA team le 5 mars 2024
We appreciate your feedback Chris.

10/10 Excellent

Keith

Les points forts : Propreté, personnel et service, équipements
Staff an residents that live there were kind as well
Séjour de 3 nuits en février 2024
Réponse de The SoFLa team le 5 mars 2024
Thank you for your review!

10/10 Excellent

Sue

Voyage en famille
Very nice comfortable and clean hotel. Quiet as well. Great location
Séjour de 3 nuits en février 2024
Réponse de The SoFLA team le 5 mars 2024
Thank you for your review!

10/10 Excellent

Tyler

Séjour de 1 nuit en février 2024
Réponse de Andy le 21 mars 2024
It was a pleasure hosting you Tyler!

10/10 Excellent

Iris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en janvier 2024
Réponse de The SoFLA team le 5 mars 2024
Thank you for your review!

10/10 Excellent

Liesel

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de The SoFLA Team le 23 févr. 2024
Thank you for your review!

10/10 Excellent

Meggen

Séjour de 2 nuits en février 2024
Réponse de The SoFLA Team le 23 févr. 2024
Thank you for your review!

2/10 Horrible

Jordan

Séjour de 2 nuits en février 2024
Réponse de The SoFla Team le 14 févr. 2024
Hello Jordan, Could you let us know how we can improve your future stay?

2/10 Horrible

Rachid

Séjour de 1 nuit en février 2024
Réponse de The SoFLA team le 6 févr. 2024
How can we have made your stay better? We would love to hear your feedback!

10/10 Excellent

Zachary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de The SoFLA team le 6 févr. 2024
Thank you for your review!

6/10 Satisfaisant

Jojo

Voyage en famille, Voyage en couple
Les points forts : Personnel et service
It was cool
Séjour de 1 nuit en janvier 2024
Réponse de The SoFLA team le 5 févr. 2024
Thank you for your feedback!

6/10 Satisfaisant

John

Séjour de 2 nuits en janvier 2024
Réponse de The SoFLA team le 20 mars 2024
We appreciate your feedback!

8/10 Bien

juan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location
Séjour de 7 nuits en janvier 2024
Réponse de The SoFLA Team le 29 janv. 2024
Thank you for your review!

8/10 Bien

Dilson

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Very cool
Séjour de 2 nuits en janvier 2024
Réponse de The SoFLA team le 29 janv. 2024
Thank you for your review!

2/10 Horrible

elena

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
It was clean, safe and like it its locatoin. But you can hear all your neighbors moves, safe was not working, conditioner way too loud, no siting charis in room
Séjour de 5 nuits en janvier 2024
Réponse de The SoFLA Team le 29 janv. 2024
We have forward your comments to management and appreciated your feedback.

4/10 Médiocre

Steven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Check in sucks
Séjour de 1 nuit en janvier 2024
Réponse de The SoFLA Team le 29 janv. 2024
We are surprised that your check-in was unexpected but aside from that we do see you did enjoy your stay!

8/10 Bien

Kenneth, Arlington

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Street noise even after closing doors and windows. Smell of marijuana from a nearby room for 2 of our nights. Hotel restaurant was closed.
Séjour de 3 nuits en décembre 2023
Réponse de The SoFLA team le 29 janv. 2024
We immediately sent security to the neighboring unit since this building is smoke free and had that resolved. We do see that other than that your stay was a good one and we hope to host you again soon!

2/10 Horrible

Jason

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mold, bad smell, and horrible service.
Arrived and immediately smelled a bad odor. Couldn’t figure out what it was until the ceiling started pouring down water on me at 4:00 a.m. Obvious signs of mold and my daughter has Ashtma so I had to end the trip early. Property owner took zero responsibility. Will never use again.
Séjour de 7 nuits en décembre 2023
Réponse de SoFLA Vacations le 10 janv. 2024
We sent over the building technician when Jason first reported this to us, and it was determined that the water leak was caused by Condensation from the AC running continuously and the balcony door being left Open. There was no mold nor odor in the unit, just a damaged AC caused by our guest Jason. We would not recommend hosting this guest.

6/10 Satisfaisant

Shelley

Customer service is the deal-breaker with this group. They treated me like I was their employee, rather than their guest. There is a $250 deposit that is not disclosed before one has already paid for the stay. I was threatened to have my stay reduced from 4 nights to 1 night, on Christmas Day, if I did not pay the deposit upon arrival, and that $100 would be deducted if I did not check-out by 11am.
Séjour de 4 nuits en décembre 2023
Réponse de The SoFLA Team le 8 janv. 2024
Hi Shelley, Our listing discloses that there is a damage deposit of 250 and we also send all our guests the property instructions 3 days in advance so all our guests are fully aware of the expectation upon arrival and departure and any fees that can be incurred during a guests stay. We are sorry to hear you felt attack, since that is not our intent. We hope and see that overall, your stay was a good one and we hope now knowing all our terms and conditions, you can rest assure that you will have a lovely time.

10/10 Excellent

Douglas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de The SOFLA Team le 4 janv. 2024
Thank you for the great review!

10/10 Excellent

Isadora

Séjour de 3 nuits en décembre 2023
Réponse de The SoFLA Team le 20 déc. 2023
Thank you for your review!

8/10 Bien

Ray

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de The SoFLA team le 20 déc. 2023
Thank you for your review!

10/10 Excellent

Paulina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de The SoFLA team le 11 déc. 2023
Thank you for your review!

4/10 Médiocre

Carolyn

Voyage en groupe
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Noisy next door neighbor and no sound proofing to compensate. Hard partying in the middle of the night. No cable TV No dining facility--under renovation
Séjour de 3 nuits en décembre 2023
Réponse de The SoFLA team le 11 déc. 2023
Dear Carolyn, we immediately sent security to the unit and was told that the party next to your unit was not overly loud and ask to please just be a little more quiet, which they did do. TV had cable, but it was not a smart TV, which is what you asked if the unit had and lastly, the hotel sits in the heart of Coconut Grove, where it boasts over 30 different restaurants to choose from, just a few steps from the hotel and our guests love the variety of places to eat. We are sorry you did not enjoy your stay but we feel the review is unfair since you did get exactly what was booked at a great rate.

4/10 Médiocre

Brian

Séjour de 2 nuits en décembre 2023
Réponse de The SoFLA Team le 11 déc. 2023
Thank you for your review!

8/10 Bien

Hanna

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 5 nuits en novembre 2023
Réponse de The SoFLA team le 11 déc. 2023
Thank you for your review!

6/10 Satisfaisant

juan

Les points forts : Propreté
La propiedad requiere un update en los baños
Séjour de 3 nuits en décembre 2023
Réponse de The SoFLA team le 11 déc. 2023
Thank you for your review!

2/10 Horrible

Joey

Voyage en couple
Les points faibles : Personnel et service
The property promised a working TV and a clean area. These services were not as promised, the TV was not operating properly and there was a lot of dust behind it that was not cleaned. They sent someone to fix the TV; it was not fixed, and no accommodation was given or compensation. They then promised me that it would be operating and would send someone who could fix the issue for sure, but nobody showed up. I was extremely disappointed with the services especially coming from the hotel and Airbnb people.
Séjour de 2 nuits en décembre 2023
Réponse de The SoFLA team le 11 déc. 2023
We delivered a TV that worked. You mentioned you wanted to use your streaming services since the TV was a smart TV and we sent engineering over to get that going for you the next day. This was a two night reservation and you had arrived late the day prior and we had no one to go see your unit to check why the smart TV was not allowing you to download your services. But as promised, the next day you did get to see your streaming account.

4/10 Médiocre

Greg

Les points forts : Propreté
Séjour de 2 nuits en décembre 2023
Réponse de The SOFLA Team le 11 déc. 2023
Please let us know what went wrong. We would love to know what we can do to help.

10/10 Excellent

Maria

Séjour de 3 nuits en novembre 2023
Réponse de The SoFLA Team le 4 janv. 2024
Thank you for the great review!

8/10 Bien

Tamera

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Information for obtaining room cleaning should have been readily available. Also main hallways were not cleaned in the time we were there. Trash still in the floor 5 days later.
Séjour de 5 nuits en novembre 2023
Réponse de The SoFLA team le 21 nov. 2023
Thank you for your feedback. We will forward your message to hotel management. Hope we can host your stay again soon! Safe travels back home.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté
Séjour de 1 nuit en novembre 2023
Réponse de The SoFLA team le 21 nov. 2023
Thank you for your feedback.