Coin salon dans le hall

Avis sur Hilton Miami Dadeland

4 out of 5
Hilton Miami Dadeland
9100 N Kendall Dr., Miami, FL

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 667 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 189 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 64 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 37 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 46 avis sur 1003." "

9,2/10

Propreté

8,6/10

Personnel et service

8,6/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

8/10 Bien

yilong

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024

10/10 Excellent

Pamela

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel property with amazing bar and Table 55 restaurant. I have stayed here many times and always 5 star experience.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 26 mai 2024
Pamela,Thank you for consistently choosing Hilton Miami Dadeland for your stays and for sharing your wonderful experience with others. It is fantastic to hear that you always enjoy the time spent at our property and have consistently rated us five stars. We are delighted that you find our bar and Table 55 restaurant outstanding, and we are thrilled that our services and amenities continue to meet your expectations with each visit. Our team members strive to provide memorable experiences for our guests, and your kind words are truly appreciated. We look forward to welcoming you back on your next visit and providing another exceptional stay.Warm regards,Hilton Miami Dadeland

10/10 Excellent

Amanda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 26 mai 2024
Amanda, thank you for the stellar rating! We are thrilled to see that you had an excellent experience at Hilton Miami Dadeland. It's wonderful to know that our offerings met your expectations. From our dedicated team members to our well-appointed amenities, we strive to provide a memorable stay for every guest. We truly appreciate your support and look forward to welcoming you back for another fantastic visit. Safe travels!

10/10 Excellent

ORLANDO, Oviedo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
I enjoy this location always go there.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 24 mai 2024
Orlando, thank you for your continued loyalty! The team at Hilton Miami Dadeland is thrilled to know that you enjoy our location and choose to return to us. Our goal is to provide top-notch experiences consistently, and it's always wonderful to hear when our efforts resonate with valued guests like you. We're looking forward to welcoming you back for another delightful stay soon!

10/10 Excellent

jaime

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome stay, clean hotel, and great staff
Séjour de 6 nuits en mai 2024
Réponse de Customer Service le 16 mai 2024
Jaime, Hilton Miami Dadeland is delighted to hear about your exceptional experience. It is wonderful that you found the accommodations spotless and enjoyed interactions with our team members. Your positive feedback means a lot to us, and we appreciate you taking the time to share it. We're looking forward to welcoming you back for another fantastic stay!

10/10 Excellent

Sarely

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Me gustó mucho la ubicación y lo limpio del lugar estoy segura que me podría quedar en otra ocasión ahí!
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 15 mai 2024
Apenas,Hilton Miami Dadeland está encantado de saber que disfrutó de la conveniente ubicación y las impecables condiciones de nuestro hotel. Es maravilloso que se haya sentido cómodo y satisfecho durante su estadía. Estaremos encantados de darle la bienvenida nuevamente en su próxima visita a Miami. ¡Gracias por compartir tu experiencia positiva con nosotros!

10/10 Excellent

Christine

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s a great facility. It’s close to Dadeland Mall and 2 major highways and also Baptist Hospital. The only issue if the parking. If you have guests, they have to pay 10 dollars and the system doesn’t work well.
Séjour de 4 nuits en mai 2024
Réponse de Customer Service le 14 mai 2024
Christine, it's wonderful to hear that you appreciated the strategic location of Hilton Miami Dadeland, conveniently situated near Dadeland Mall, main road networks, and Baptist Hospital. Your feedback regarding the parking situation is crucial to us. We understand that it may pose inconvenience, especially to our guests' visitors. Our team continually strives to improve the ease of all services, including the parking system. Please know your insight is truly valuable and will be addressed. Thank you for sharing your experience and we look forward to welcoming you back.

6/10 Satisfaisant

Elvis

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Buena ubicación. Espere más de las instalaciones
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 10 mai 2024
Elvis, gracias por compartir su experiencia. Nos alegra saber que encontró nuestra ubicación de su agrado. Sin embargo, nos disculpamos si nuestras instalaciones no cumplieron por completo con sus expectativas. Siempre nos comprometemos a proporcionar un ambiente cómodo y acogedor y agradecemos su opinión que nos ayudará a mejorar. Estamos esperando poder brindarle una experiencia más gratificante en el futuro.

8/10 Bien

jacob

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 6 mai 2024
Jacob, thank you for your rating! We at Hilton Miami Dadeland appreciate your time in providing it. It's heartening to know that your stay was satisfactory and we always strive to improve on the quality of service. Our team members are committed to your satisfaction and they will be elated to hear your positive feedback. We eagerly anticipate your next visit, ensuring it will be memorable and exemplary once again.

10/10 Excellent

ORLANDO, Oviedo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A very quiet place to stay
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 6 mai 2024
Orlando, it's fantastic to hear that you appreciated the tranquil ambiance at Hilton Miami Dadeland. Our aim is to provide a serene space where guests can unwind and recharge. Your unique observation highlights the successful effort in creating such an environment. Your support is highly valued and we look forward to welcoming you back for another peaceful retreat in the near future.

8/10 Bien

Lydia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good
Séjour de 7 nuits en avril 2024
Réponse de Customer Service le 3 mai 2024
Lydia, it's wonderful to read about your positive experience at the Hilton Miami Dadeland. Our team members remain passionate about delivering exceptional service. We truly appreciate your commendation and we're looking forward to welcoming you back!

10/10 Excellent

Filipi

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Ponto negativo: Estacionamento pago E café da manhã não incluso
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 11 mai 2024
Filipi, em nome do Hilton Miami Dadeland, nossos agradecimentos por compartilhar sua perspectiva. Embora estejamos satisfeitos em saber que sua estadia foi satisfatória, parece que nossos serviços de estacionamento e café da manhã não atenderam às suas expectativas. Trabalhamos continuamente para oferecer uma experiência de qualidade que atenda às diversas necessidades dos hóspedes, incluindo aquelas relacionadas a serviços com custo adicional. Da próxima vez, os membros da nossa equipe terão prazer em discutir vários pacotes, incluindo aqueles que cobrem estacionamento e café da manhã. Agradecemos seu feedback e esperamos ter outra oportunidade de melhor atendê-lo no futuro.

4/10 Médiocre

Eduardo

Les points faibles : Propreté
Not bad but not great
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 28 avr. 2024
Eduardo, thank you for taking the time to share your thoughts. It seems your stay didn't meet your expectations entirely. We're dedicated to delivering exceptional experiences, making your feedback crucial to our continuous improvement. We regret any shortcomings you may have experienced and aim to resolve these matters in our ongoing commitment to enhance our guests' experience. We welcome the opportunity to fully meet your expectations the next time you visit.

4/10 Médiocre

Peter, Orlando

Les points faibles : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 21 avr. 2024
Peter, we understand you had less than an optimal experience and regret to hear that. We highly value every single one of our guest's feedback as it helps us in enhancing our services. We hope for another opportunity to elevate your experience with exemplary hospitality that we strive to provide.

8/10 Bien

Dipak

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved it!
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 19 avr. 2024
Dipak, it's heartening to hear that your time at the Hilton Miami Dadeland was enjoyable. We strive to create an exceptional experience for each guest and are pleased to hear that we succeeded with you. We hope to have the honor of welcoming you back in the future!

10/10 Excellent

Kathleen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The front desk Alejandro was so kind and helpful. The pool is so beautiful and salt water pool. The restaurant staff was amazing. It is close to the hospital for people going to the hospital. The room was clean and comfortable.
Séjour de 3 nuits en avril 2024

10/10 Excellent

Mashelle

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Very friendly employees!
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 16 avr. 2024
Mashelle, warm appreciation for highlighting our team members' friendliness at the Hilton Miami Dadeland. Hospitality is the cornerstone of our service and it's heartening to know our colleagues provided an environment that resonated with you. We eagerly anticipate your next stay with us to once again bring forward a memorable hotel experience.

10/10 Excellent

ANDREA, key west

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient for medical appointnents, close to shopping areas. Comfy rooms with large bathroom. Restaurant/bar food is good!
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 11 avr. 2024
Andrea, it's wonderful to hear that you found convenience in Hilton Miami Dadeland's location, near both your medical appointments and vibrant shopping centers. Your recognition of our comfy accommodations, spacious lavatories, and the quality of our cuisine in the Restaurant/bar truly warms our hearts. Our team members continue to strive for excellence in delivering a personalized experience to each guest. We eagerly look forward to welcoming you back whenever your travels bring you to Miami!

10/10 Excellent

Tina

Les points forts : Propreté
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 11 avr. 2024
Tina, we're delighted to see that your experience at Hilton Miami Dadeland lived up to your expectations. It's our aim to provide an exceptional stay for each guest and it seems like we've achieved that goal with you. We truly appreciate your time in leaving us a superb rating. Whenever your travels bring you back, we look forward to contributing to more wonderful memories. Safe travels!

10/10 Excellent

Eduardo

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
The staff is fantastic—mostly the people who work in the restaurant! My room (723) has some things to review: the refrigerator makes some noises that wake me up at night, and the pressure of the water in the washbasin was very poor.
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 10 avr. 2024
Eduardo, we greatly value your feedback and we're delighted to hear that you had such a positive experience with our team members in the restaurant at Hilton Miami Dadeland. We recognize your discerning tastes and appreciate you highlighting the challenges in room 723. Your concerns about the noisy refrigerator and washbasin water pressure will be passed on to our maintenance team for their immediate attention. We aim to ensure your entire stay is exceptional in every aspect, and we can unequivocally assure you of a better experience during your next visit. Thank you for your valuable suggestions. We eagerly anticipate your return.

10/10 Excellent

Steven

It was very nice
Séjour de 5 nuits en mars 2024
Réponse de Customer Service le 8 avr. 2024
Steven, thank you for sharing your experience. We're thrilled to hear that you enjoyed your time at the Hilton Miami Dadeland. Our aim is to provide an atmosphere that our guests find welcoming, and your feedback is a valuable testament to our efforts. We appreciate your kind words and hope that your next visit will be as pleasant as the previous one. Thank you for choosing us for your stay in Miami!

10/10 Excellent

Rosemarie

Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 28 avr. 2024
Rosemarie, we're truly overwhelmed by your excellent rating of Hilton Miami Dadeland. We strive to offer unforgettable experiences for all our guests, and it seems we've met this objective in your case. Your enthusiastic support is highly appreciated and serves to inspire our team in outdoing themselves. We sincerely anticipate the pleasure of hosting you again soon.

10/10 Excellent

Janie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Didn't like that we had to pay for parking for our car. never had that at a Hilton before.
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 6 avr. 2024
Janie, thank you for the valuable feedback. We understand your surprise regarding the parking charges, as this is not typical at all our locations. At Hilton Miami Dadeland, parking fees are influenced by the distinctive environment of our locale, including our prime location and the comprehensive nature of parking services provided. We appreciate your understanding and aim to make every other aspect of your stay nothing short of outstanding. Looking forward to welcoming you back again.

10/10 Excellent

alice m

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Limited eating on premises for a Hilton. Very nice, clean, pleasant place to stay on tge campus of Baptist Health.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 5 avr. 2024
Alice, thank you for sharing your thoughts about your stay at Hilton Miami Dadeland. It's great to know you appreciated the cleanliness and pleasant atmosphere of our property. Regarding the dining options available on-site, we're continuously working on expanding our selection to ensure a variety of options for our guests. Your viewpoint helps us recognize areas for improvement. We're looking forward to welcoming you back in the future.

10/10 Excellent

Cyrina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was conveniently located and very quiet.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 7 avr. 2024
Cyrina, it's heartening to hear your delightful feedback about your stay at the Hilton Miami Dadeland. We're thrilled you valued our tranquil setting and strategic location. Your recognition highlights the hard work our team members put into delivering a serene and convenient experience to every guest. We eagerly anticipate the opportunity to serve you again and to further exceed your expectations.

10/10 Excellent

CHRISTOPHER

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check in was amazing and only took 2 mins . Room was great , spacious snd clean . Clock in room was 50.mins off tho....
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 27 mars 2024
Christopher, thank you for taking the time to share your experience at Hilton Miami Dadeland. We're thrilled to hear that the swift check-in process and the spacious, hygienic conditions of your room exceeded your expectations.Regarding your comment about the time discrepancy on the room's clock, we appreciate your understanding that minor discrepancies like these occur occasionally. Nonetheless, we'll remind our team members to remain vigilant in keeping guest room amenities, including clocks, in accurate and optimal working condition.Thank you again for your valued feedback. We eagerly anticipate welcoming you back to Hilton Miami Dadeland for another fantastic stay.

10/10 Excellent

Katherine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a very nice hotel. All updated was
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 26 mars 2024
Katherine, we're delighted to hear your appreciation for the modern aesthetics of Hilton Miami Dadeland. Each space in our hotel has been carefully updated for our guests' comfort, maintaining our commitment to offering a top-tier stay. Your words are truly invaluable, and we hope to have the pleasure of serving you again in the future.

4/10 Médiocre

Julio Cesar

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Overbook my room. Had to scale down. Beds were old and uncomfortable. Room was rebuilt poorly. Bathroom door kept getting jam. Cards were hard to read u had to swipe like 4 to 5 times in order to get it going. Towels had black spots on them. Tv was too small and cable was very limited and only work sometimes. Over all a very bad experience for a hilton. I don’t see how it has 4 stars. Will never stay there again.
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 25 mars 2024
Julio, we deeply regret to hear about the less-than-satisfactory experience you describe. It concerns us to learn about any adjustment to your room type and the discomfort experienced due to the bedding. Any unexpected difficulties with the bathroom door and key cards are also troubling to hear. Likewise, the cleanliness of the towels and functionality of the TV services are serious issues that need immediate attention. We do not take these remarks lightly, and we assure you the necessary measures will be taken to address these issues. Our aspiration is to provide an exceptional guest experience that exceeds your expectations. Please consider giving us another opportunity to provide you with a fulfilling stay.

10/10 Excellent

Pablo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I liked the condition of the property. The convenience of a Starbucks and the onsite restaurant with a happy hour. I didn’t like being charged for parking. This should be included as standard.
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 25 mars 2024
Pablo, it's wonderful to hear that you appreciated the condition of Hilton Miami Dadeland and found the presence of Starbucks as well as our on-site restaurant convenient. Thank you for sharing your thoughts on our Happy Hour; we're glad it brought you joy.We understand your concern about the parking charges. We strive to provide a broad range of amenities and sometimes this does reflect on the services costs. We are always reevaluating our policies and trust that your feedback will assist us in this ongoing effort. Hope to see you soon for another memorable experience.

8/10 Bien

barbara

Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 14 avr. 2024
Barbara, it's pleasing to hear that you had a positive experience at Hilton Miami Dadeland. Every one of your ratings is important to us. Please rest assured that we constantly work hard to ensure every guest's visit is memorable. We're eager to welcome you back and possibly even exceed your previous visit's standards.

8/10 Bien

Debbie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 22 mars 2024
Debbie, thank you for choosing the Hilton Miami Dadeland for your recent stay. We're delighted that your experience appears to have met your expectations shown by the solid rating you provided. Each guest's satisfaction is our top priority and it seems we were able to achieve that during your stay. We're eager to welcome you back in the future for another remarkable visit.

10/10 Excellent

norvis

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Super
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 18 mars 2024
Norvis, it's fantastic to hear that you had an outstanding experience at Hilton Miami Dadeland. We strive to provide an exceptional service that stands out, so your brief but powerful "Super" is the kind of feedback that we cherish. We greatly look forward to welcoming you back for another superb stay. Thank you!

6/10 Satisfaisant

david

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I don't like being charged to park in a hotel I am staying at, where else are you expected to park?
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 15 mars 2024
David, understanding that parking charges can be an unexpected expense, it seems this was an area of concern during your visit. While many hotels, including ours, need to apply a cost due to the upkeep and security of the facility, your thoughts are valued and have been noted. We genuinely appreciate your feedback and hope for the opportunity to enhance your experience during a future visit.

10/10 Excellent

Jorge David

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Me gustó
Séjour de 2 nuits en juillet 2023
Réponse de Customer Service le 12 mars 2024
Jorge, estamos encantados de que haya disfrutado de su estadía en Hilton Miami Dadeland. Nos enorgullecemos de brindar una experiencia adaptada a nuestros valiosos huéspedes y estamos contentos de haber dado en el blanco con usted. Gracias por compartir y esperamos darle la bienvenida pronto.

10/10 Excellent

Gina

Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 13 mars 2024
Gina, your stellar rating of Hilton Miami Dadeland made our day! It's encouraging to know you had such an outstanding experience. Although we don't have specific details, it's clear your stay left a positive impression. We're eagerly anticipating your next visit and the chance to deliver the same exceptional service you deserve! Trust that we will continue to strive for uniqueness and individualized attention in all our guest experiences.

8/10 Bien

Ann

Séjour de 5 nuits en mars 2024
Réponse de Customer Service le 1 avr. 2024
Ann, it's wonderful to know that you had a positive experience at Hilton Miami Dadeland. We deeply appreciate your beneficial rating as it reaffirms our efforts to provide a high-quality and bespoke experience for our cherished guests. We do hope that you will return to us in the future so we may once again offer the unique and detail-oriented service you enjoyed this time.

10/10 Excellent

ernesto

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 12 mars 2024
Ernesto, thank you for your stellar rating of Hilton Miami Dadeland. It's truly heartening to know that we've lived up to your expectations. We're always dedicated to providing a standout experience. Your feedback serves as a great affirmation of our endeavours and we eagerly look forward to your future stays with us. Thanks again.

10/10 Excellent

Karem

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Great and safe place to stay.
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 10 mars 2024
Karem, it's truly heartening to read about your positive experience at Hilton Miami Dadeland, a place we endeavor to make inviting and secure for our guests. Our team appreciates your kind remarks. Should your travels bring you back to Miami, we hope to be your choice of stay again, providing the high standards of service you've come to expect.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 26 févr. 2024
Thank you for your positive rating! We're absolutely delighted that you enjoyed your stay at the Hilton Miami Dadeland. Each and every day, our outstanding team members are committed to providing a remarkable experience for our guests, and your rating attests to that dedication. We sincerely anticipate having the pleasure of hosting you again in the future.

10/10 Excellent

David

Séjour de 1 nuit en février 2024
Réponse de Customer Service le 20 mars 2024
David, thank you for choosing the Hilton Miami Dadeland and for rating us so highly. We're thrilled to know we exceeded your expectations. It would be a pleasure to host you again and provide you with another exceptional experience. Safe travels until we meet again.

10/10 Excellent

Jina

Séjour de 2 nuits en février 2024
Réponse de Customer Service le 25 févr. 2024
Jina, thank you for choosing the Hilton Miami Dadeland for your recent stay. We couldn't be happier knowing your experience was a positive one, even if details of your visit remain unspoken. We pride ourselves on providing excellent experiences to all our esteemed guests and it's glad to hear your stay reflected just that. The whole team eagerly awaits your next visit. May we continue to be your top choice in Miami. Safe travels until then.

2/10 Horrible

Alejandro

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I Pay for a big room and they Didnt give me the room i Pay, they give me a small One, and when i ask they say that they give it to another costumer.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 24 févr. 2024
Alejandro, we sincerely regret to hear about the discrepancy concerning your room allocation. Our aim is always to match each and every guest's request as closely as possible. It's unfortunate to hear that you weren't assigned the larger room size that you had booked, and you felt our response wasn't fully satisfactory. We understand this must have not met your expectations and we'd appreciate the opportunity to learn more about your experience to prevent such occurrences in the future. We truly hope for a chance to restore your faith in our dedication to guest satisfaction.

10/10 Excellent

Scot

Voyage d’affaires
Les points forts : Équipements
I stay at this hotel a few times each year. Great hotel and offers everything I need.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 21 févr. 2024
Scot, thank you for continually choosing Hilton Miami Dadeland as your place of accommodation during your visits. We're thrilled to know that our offerings meet all your needs and contribute positively to your experiences with us. Your satisfaction is our joy, and we are eager to host you again on your next visit. Thanks for your loyalty and wonderful feedback.

4/10 Médiocre

Devaki Nandakishore

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Not a great experience, staff behavior is not good
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 20 févr. 2024
Devaki, we note your feedback about your recent stay. We're sorry that the behavior of our team didn't meet your expectations. We pride ourselves on delivering exceptional service, and we understand that this time was not consistent with your experience. Your remarks are critical to us, and we assure you that your concerns have been forwarded to the appropriate departments for review and action. We hope you will consider staying with us again, so we may have the opportunity to provide you with the experience we strive for.

8/10 Bien

Antonella

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great to be back in the 305. Great but no free continental breakfast. Made an error when booking, but great new Hilton nonetheless.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 19 févr. 2024
Antonella, it is wonderful to see you enjoyed your stay at Hilton Miami Dadeland and appreciated our modern features. We regret any misunderstanding regarding the complimentary breakfast; we aim to provide clear information about our services. Should any errors occur during bookings in the future, our dedicated team members will be more than ready to assist. We thank you for your positive feedback and look forward to your next visit.

10/10 Excellent

Marie

Séjour de 2 nuits en février 2024
Réponse de Customer Service le 19 févr. 2024
Marie, it's delightful to hear that your stay at Hilton Miami Dadeland resonated with such satisfaction. We strive to provide an unparalleled experience and your perfect rating affirms our efforts. We eagerly anticipate your return, to serve you with warmth and distinction once again. Thank you for your sublime ratings.

10/10 Excellent

lazaro, antiguo cuscatlan

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nice clean and new hotel
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 17 févr. 2024
Lazaro, it's wonderful to hear you appreciated the cleanliness and modernity of Hilton Miami Dadeland. Our team members strive to provide a comfortable and well-maintained environment for all our guests. Your kind words reinforce their efforts and commitment. We welcome the opportunity to serve you again in the near future.

6/10 Satisfaisant

Julissa

Voyage en famille, Voyage d’affaires
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Well this was a bit disappointing. Not sure what is going on lately but the employees hired are not up to par. The level of professionalism and communicative personnel is lacking. I was here for a surgery due to complications my sister had to speak to a manager at the front desk about extending our stay at a rate I had set aside prior. As you can imagine not HONORED. Despicable truly. Then food over priced. Service at restaurant unfriendly and lacking. It's like no one cares about being hospitable. The TV kept glitching during the Superbowl and other moments. The only good thing was the bed mattress and pillows are very comfortable thank God for that. This should be an above level hotel due to it's proximity to the Hospital. Sad 😢
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 16 févr. 2024
Julissa, we appreciate your honest feedback and regret to hear about your recent experience. It's concerning to hear you felt our team members were not up to the expected standards. Our goal is to ensure all guests receive superior service, and we are sorry if this was not your experience.We understand how critical it can be to have a smooth process when extending stays, especially under medical circumstances. We're sorry for any issues encountered during this procedure. We are also addressing your comments about the restaurant service and the issues you experienced with the television to ensure improvements.We're glad to hear that you found comfort in the bed and pillows; this is a critical aspect of any stay. We want to make sure guests can rest easy after long days.Thank you for the feedback, as it helps us improve. We hope for another chance to provide you with an experience that aligns with our reputation.

10/10 Excellent

ORLANDO, Oviedo

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I always choose my stay at this hotel for my getaway weekend enjoyment.
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 14 févr. 2024
Orlando, it's genuinely heartwarming to know that the Hilton Miami Dadeland serves as your choice destination for those special getaway weekends. We're committed to making each visit a memorable one, and your loyalty is a testament to our enduring focus on guest satisfaction. The entire team here looks forward to continuing to provide you with the exceptional hospitality you've come to expect. Thank you for being a cherished guest.

10/10 Excellent

Malcolm

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 13 févr. 2024
Malcolm, thank you for choosing Hilton Miami Dadeland and for awarding us a top rating. We deeply appreciate the trust you've put in us for your lodging needs. While there's no specific feedback to respond to, it's always uplifting to know our valued guests feel content. We assure you that our team members always strive to make your stay delightful in every aspect, providing our unique brand of hospitality. We're looking forward to your next visit and creating another memorable stay for you at Hilton Miami Dadeland.