Piscine extérieure, tentes de plage, parasols de plage
Vérifier la disponibilité

Avis sur DUA Miami, Autograph Collection

4.5 out of 5
DUA Miami, Autograph Collection
1300 South Miami Avenue, Miami, FL

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 615 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 153 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 90 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 69 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 74 avis sur 1001." "

8,8/10

Propreté

8,6/10

Personnel et service

8,6/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

2/10 Horrible

laurent

Séjour de 2 nuits en mai 2022
Réponse de SLS Services le 20 mai 2022
Hello Laurent, We are really sorry that your stay felt below your expectations. We will continue to improve our services and we hope that we can make it up to you the next time you choose to visit us. Thank you for your feedback!

10/10 Excellent

CHRISTOPHE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superbe Vraiment bien pour un simple SLS
Séjour de 5 nuits en février 2022
Réponse de SLS Services le 28 févr. 2022
Merci beaucoup CHRISTOPHE!

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good staff, very clean, nice view, safe place , ...
Séjour de 4 nuits en juillet 2021
Réponse de Kin Lazarre le 4 août 2021
Thank you for your review. Your kind words will be shared with the team.

8/10 Bien

Harry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2021
Réponse de Michael F le 13 juin 2021
Dear Harry, Thank you for the beautiful review! We appreciate you taking the time to leave your feedback and hope to welcome you back soon! Best,

6/10 Satisfaisant

Emmanuel

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Bonne localisation Bon restaurant sur place Bonne wifi Note de l’hôtel et bouteille de vin offerte Problèmes de pression d’eau (toilette bouchée) Facturation minibar après le check out pas professionnel du tout
Séjour de 3 nuits en février 2020
Réponse de Zulfiya Y. le 24 mars 2020
Dear Emmanuel, Thank you for your review, and for sharing with us the details of your stay. We are glad that you enjoyed your accommodation, hotel amenities and... the bottle of wine. Please accept our apologies with water pressure and the possible inconsistencies with minibar charges. We are here for you, and are happy to assist or correct or investigate on anything that may not not look "right" to you. Hope for the opportunity to serve you again soon!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tout était très bien quoique la restauration est ordinaire et très dispendieuse...
Séjour de 1 nuit en février 2020
Réponse de Zulfiya Y. le 12 mars 2020
Dear Guest, Thank you for your review! I am so glad that your SLS Brickell experience was a top notch! Can't wait to welcome you back!

8/10 Bien

Jonatan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en septembre 2019
Réponse de Michael F le 27 sept. 2019
Dear Jonatan, We are sincerely grateful for the excellent review. We can't wait to have you stay with us again! Best,

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en septembre 2019
Réponse de Michael F le 14 sept. 2019
Dear Guest, We are always flattered to receive such great reviews. We hope to see you soon! Best,

10/10 Excellent

Caroline

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were great. Amenities were terrific and food was of great quality
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 15 mai 2024
Caroline, thank you for your kind words! The team members at Dua Miami are delighted to hear you enjoyed the amenities and the quality of the food. We look forward to welcoming you back soon!

10/10 Excellent

luis

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 14 mai 2024
Luis, thank you for your concise yet positive feedback. We're delighted to know your stay at Dua Miami was pleasant. We look forward to welcoming you back in the future.

8/10 Bien

Porprym

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great balcony view
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 11 mai 2024
Porprym, thank you for appreciating the lovely balcony view at Dua Miami. We're delighted that you enjoyed it. Looking forward to welcoming you back for another wonderful experience.

10/10 Excellent

Angelo

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The pool is amazing and the location makes it easy to get to dining options.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 26 avr. 2024
Angelo, we're thrilled you enjoyed your time at Dua Miami Brickell, An Autograph Collection Hotel, notably our pool area and convenient location. Our team members strive to make our guests' stays remarkable and we're glad we delivered. We hope to host you again in the future!

8/10 Bien

Ana

Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 8 mai 2024
Ana, thank you for your rating of Dua Miami. It's terrific to learn you had an overall positive experience with us. We are striving to make each visit an excellent one and we are looking forward to your next stay.

10/10 Excellent

Bader

Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 7 mai 2024
Bader, thanks for the outstanding rating! We're thrilled you enjoyed your time at Dua Miami and took the time to rate us so highly. We look forward to welcoming you back in the future!

2/10 Horrible

Alan

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Poor property
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 17 avr. 2024
Alan, we regret to hear your recent stay didn't meet your expectations. It's our goal to provide a top-notch experience and we apologize if this wasn't achieved. Please rest assured we're taking your feedback under careful consideration for future improvements. Thank you for providing your feedback.

10/10 Excellent

Holtian

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 4 mai 2024
Holtian, we're overjoyed you had an excellent stay at Dua Miami. We appreciate you choosing our hotel and your outstanding rating. We're keen to welcome you back for another pleasant experience.

10/10 Excellent

Justin, Washington

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 4 mai 2024
Justin, thank you for your wonderful rating of Dua Miami. We're so happy to know you enjoyed your stay and we look forward to welcoming you back in the future.

8/10 Bien

Vladimir

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 17 avr. 2024
Vladimir, thank you for taking the time to review your stay at Dua Miami Brickell, An Autograph Collection Hotel. We're pleased to hear that you had a satisfactory experience. We aim to make every stay a memorable one and your feedback certainly helps us in our continuous effort for improvement. Looking forward to welcoming you back soon!

10/10 Excellent

Leo

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 21 avr. 2024
Thanks for the perfect rating, Leo!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Dua Miami Brickell, An Autograph Collection Hotel.Have a wonderful day!

8/10 Bien

Craig

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice restaurant on site. Bathroom could be cleaner. Maybe have options for tea rather than espresso. Mini fridge should be usable and not pushing items to sale. Did not recieve my Expedia VIP perk bottle of wine that was to be delivered to the room.
Séjour de 3 nuits en mars 2024
Réponse de Rasheen Warmington - Front Office le 25 mars 2024
Dear Craig,Thank you for choosing SLS Brickell Hotel & Residences.We apologize that your VIP perk was not delivered. We appreciate your feedback regarding having tea options instead of coffee. We will do our best to incorporate that change in the future.

2/10 Horrible

Mia

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The worst experience. Was put in an accessibility room, with no price reflection based on the room provided. No other options. Room was dirty - Called for luggage because i couldn’t do it on my own, took 30 minutes to have them brought down.
Séjour de 1 nuit en mars 2024
Réponse de Front Office Management le 25 mars 2024
Dear Mia,Thank you for your feedback. We will use this very detailed review to improve.

10/10 Excellent

Alfred, Summerland Key

Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 17 avr. 2024
Alfred, thank you for giving us a perfect rating! We're absolutely thrilled you enjoyed your stay at Dua Miami . We pride ourselves in providing our esteemed guests with memorable experiences. We are looking forward to serving you again soon!

8/10 Bien

KIMANI

Séjour de 5 nuits en mars 2024
Réponse de Customer Service le 17 avr. 2024
Kimani, thank you for choosing Dua Miami for your stay and for taking the time to rate us. We're thrilled to see that you had a positive experience and we hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Larry

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 17 avr. 2024
Larry, it's fantastic to hear you had a top-notch stay at Dua Miami Brickell, An Autograph Collection Hotel. We appreciate your fantastic rating on Expedia and hope to welcome you back in the near future for another incredible experience. Safe travels!

10/10 Excellent

Edgar, Santo Domingo Este

Séjour de 1 nuit en mars 2024

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024

2/10 Horrible

Allan D

Voyage en groupe
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The staff treated us horribly. Rude and belittling. The room was slightly better than a motel room. Definitely will never stay there again.
Séjour de 3 nuits en mars 2024
Réponse de Joyce Stephanie Perez le 5 mars 2024
Dear Allan D, Thank you for choosing to stay with us at SLS Brickell and taking the time to provide us with your feedback. We are very sorry to hear that we didn’t meet your expectations during your visit. We appreciate your candid comments and will learn from them to help us improve in the future. Please know that your feedback has been shared with the broader team and will be addressed immediately. We hope that you will give us the opportunity to welcome you again soon.

10/10 Excellent

Tevin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I thoroughly enjoyed my stay at SLS. My room was beautiful, comfortable, and quiet. I will be booking with SLS again in the future.
Séjour de 1 nuit en mars 2024
Réponse de Joyce Stephanie Perez le 4 mars 2024
Dear Tevin, Thank you very much for your kind review. Great to hear that you enjoyed your experience and that our team helped to create such a memorable stay.Sincerely,

6/10 Satisfaisant

Michelle

For the price point, I was extremely disappointed. The decor is dated and weird. The process was exhausting for me. I may need to try them again and see if it was just a one time thing but I was NOT impressed.
Séjour de 3 nuits en février 2024
Réponse de Joyce Stephanie Perez le 4 mars 2024
Dear Michelle, Thank you for choosing to stay with us at SLS Brickell and taking the time to provide us with your feedback.We are very sorry to hear that we didn’t meet your expectations during your visit. We appreciate your candid comments and will learn from them to help us improve in the future. Please know that your feedback has been shared with the broader team and will be addressed immediately. We hope that you will give us the opportunity to welcome you again soon.

10/10 Excellent

Gina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Booked a room at the SLS after another spot I had originally booked in the area went horribly wrong back in September (I know, I’m delayed writing this!). The staff here took SUCH good care of me. I can’t say enough about the front desk!! Always checked in on me and even fixed my room keys when I accidentally deactivated them ; ) the hotel driver, door man, lounge team, bartenders… everyone was fantastic and truly made my stay. Will be returning as a guest (or just to stop by to say hello) and would recommend to all friends/family. So appreciative of this team more than they know! Room, hotel, and gym were all super clean too! Thank you times a million! Saved my time in Miami for sure!
Séjour de 4 nuits en septembre 2023
Réponse de Joyce Stephanie Perez le 26 févr. 2024
Dear Gina, Thank you very much for your kind review. Great to hear that you enjoyed your experience and that our team helped to create such a memorable stay.Sincerely,

10/10 Excellent

Anastassia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Front Office Management le 25 mars 2024
Dear Anastassia,Thank you for your feedback, we do hope to welcome you back to SLS Brickell very soon.

8/10 Bien

Alejandro

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bien ubicada , limpieza buena
Séjour de 6 nuits en février 2024
Réponse de Joyce Stephanie Perez le 25 févr. 2024
Querido Alejandro, me encantó recibirte. Esperamos su regreso. Gracias por sus comentarios.

6/10 Satisfaisant

Larisa

Voyage en famille
Les points forts : Propreté et équipements
Maid service horrible No one speaks English Restaurant wait staff very slow
Séjour de 3 nuits en février 2024
Réponse de Renata Ayutova le 19 févr. 2024
Dear Larisa, Thank you for choosing to stay with us at SLS Brickell and taking the time to provide us with your feedback.We are very sorry to hear that we didn’t meet your expectations during your visit. We appreciate your candid comments and will learn from them to help us improve in the future. Please know that your feedback has been shared with the broader team and will be addressed immediately. We hope that you will give us the opportunity to welcome you again soon.

10/10 Excellent

Brent

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My favorite Miami hotel. Perfect location, great room, great towels great mattress. Big fan!
Séjour de 2 nuits en février 2024
Réponse de Joyce Stephanie Perez le 18 févr. 2024
Dear Brent, absolutely loved hosting you. We look forward to your return. Thank you for your feedback.

4/10 Médiocre

Victor

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté
arrived Sunday evening. Monday room was cleaned after 6:00 pm. Tuesday room was not cleaned. Had to ask for fresh towels. Coffee cups were dirty from use of previous day. Extension for checkout time only 30 minutes (11:30!)
Séjour de 3 nuits en février 2024
Réponse de Front Office Management le 16 févr. 2024
Dear Victor,Thank you for your feedback, we are sorry your stay was not absolutely amazing. Please note that we will use the information shared to improve in the future.

2/10 Horrible

Hayley

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Front Office Management le 15 févr. 2024
Dear Hayley,Thank you for your feedback!

10/10 Excellent

La

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
I love this place
Séjour de 1 nuit en février 2024
Réponse de Front Office Management le 15 févr. 2024
Dear La,We absolutely loved hosting you. We look forward to your return. Thank you for your feedback.

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Renata Ayutova le 12 févr. 2024
Dear Thomas, Thank you very much for your kind review. Great to hear that you enjoyed your experience and that our team helped to create such a memorable stay.Sincerely,

8/10 Bien

Elizabeth

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was nice but expected more season activities since it was on Christmas
Séjour de 3 nuits en décembre 2023
Réponse de Renata Ayutova le 12 févr. 2024
Dear Elizabeth, Thank you very much for your kind review. Great to hear that you enjoyed your experience and that our team helped to create such a memorable stay. We will definitely consider your suggestion in regard to the festive activities. Sincerely,

4/10 Médiocre

Nicholas

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements
I already paid Expedia in full for my stay at SLS. The hotel charged me an additional $3,000 and has yet to refund this money. I stay in many hotels so it took me time to realise that charges on my card are for this hotel. You see “Atton hotels” on your credit card - not helpful. When it came to check out, the “system was down” so I could not get any receipt for my stay. The hotel promised they would send my me receipt after my stay. But obviously they could not be bothered because I am still waiting almost a week later. The positive of this hotel vs say the Novotel Miami is that the rooms are quieter. But the carpet was not clear and both bedside tables were thick with dust. No bad but ruined by wrongful charges on my company card and the waste of time I face in getting refunded and getting a receipt for my stay
Réponse de Renata Ayutova le 6 févr. 2024
Dear Nicholas,Thank you for choosing SLS Brickell. We strive to improve and elevate guest experience; we sincerely apologize if your stay was anything less than exemplary. Sincerely,

10/10 Excellent

Dk

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great!
Réponse de Renata Ayutova le 6 févr. 2024
Dear Daniel, Thank you very much for your kind review. Great to hear that you enjoyed your experience and that our team helped to create such a memorable stay.Sincerely,

10/10 Excellent

Rosa, Carolina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelent hotel beautiful and good service staff
Séjour de 3 nuits en décembre 2023
Réponse de Joyce Stephanie Perez le 31 janv. 2024
Dear Rosa, Thank you very much for your kind review. Great to hear that you enjoyed your experience and that our team helped to create such a memorable stay.Sincerely,

8/10 Bien

Kevin, Tampa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Front Office Management le 25 mars 2024
Dear Kevin,Thank you for your review, we appreciate your feedback, and look forward to having you with us again soon.

10/10 Excellent

Tyresha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I’ve never done a review but SLS Brickell was one of my most enjoyable stays! Highly recommend!
Séjour de 3 nuits en janvier 2024
Réponse de Joyce Stephanie Perez le 31 janv. 2024
Dear Tyresha, Thank you very much for your kind review. Great to hear that you enjoyed your experience and that our team helped to create such a memorable stay.Sincerely,

10/10 Excellent

sohaib

Séjour de 4 nuits en décembre 2023
Réponse de Front Office Management le 25 mars 2024
Dear Sohaib,Thank you for this amazing review, we do hope to welcome you back to SLS Brickell very soon.

6/10 Satisfaisant

Nagizkhan

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements
Honestly, our expectations were pretty high based on the pictures and reviews we saw. But when we got to our apartment, the pillows were a mess – seriously stained and just filthy. Despite having daily cleaning services, they never bothered to replace them, even after we asked. And it wasn't just the pillows; the towels at the swimming pool were dirty too. As for entertainment around the hotel, it was a bit of a joke. We wanted to play pool, but the staff couldn't find the billiard balls. They came up with some ridiculous excuse, saying they needed to get an engineer to locate them. I mean, what kind of engineer is needed to find pool balls? Additionally, when we arrived at the hotel, which was earlier than our check-in time, one of the staff told us we could use the amenities and even grab breakfast while waiting for our room. This confused us since our hotel package included breakfasts. She initially said our breakfast was covered, but then they charged us for the first day's breakfast, saying it actually wasn't included. I would not recommend this hotel to my friends and family.
Réponse de Joyce Stephanie Perez le 22 janv. 2024
Dear Nagizkhan,Thank you for choosing SLS Brickell. We strive to improve and elevate guest experience; we sincerely apologize if your stay was anything less than exemplary. Please do not hesitate to contact us directly for further assistance.

10/10 Excellent

Constantinos

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and upscale hotel. Will be back.
Séjour de 3 nuits en janvier 2024
Réponse de Joyce Stephanie Perez le 22 janv. 2024
Dear Constantinos, Thank you very much for your kind review. Great to hear that you enjoyed your experience and that our team helped to create such a memorable stay.Sincerely,

2/10 Horrible

francis

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en janvier 2024
Réponse de Joyce Stephanie Perez le 22 janv. 2024
Dear Francis,Thank you for choosing SLS Brickell. We strive to improve and elevate guest experience; we sincerely apologize if your stay was anything less than exemplary. Please do not hesitate to contact us directly for further assistance.

2/10 Horrible

Arik

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en janvier 2024
Réponse de Joyce Stephanie Perez le 22 janv. 2024
Dear Arik,Thank you for choosing SLS Brickell. We strive to improve and elevate guest experience; we sincerely apologize if your stay was anything less than exemplary. Please do not hesitate to contact us directly for further assistance.

10/10 Excellent

Juan Roberto

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Joyce Stephanie Perez le 11 janv. 2024
Dear Juan Roberto, Thank you very much for your kind review. Great to hear that you enjoyed your experience and that our team helped to create such a memorable stay.Sincerely,