Avis sur Melia Cala Galdana - Menorca
Melia Cala Galdana - Menorca
Urb Cala Galdana, Ferreries, Menorca
Avis
8,8
Excellent
9,2/10
Propreté
9,0/10
Personnel et service
8,6/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
Voyage en couple
21 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en juin 2023
Réponse de Tomás Mielgo Pampín, Guest Experience Manager le 22 juin 2023
Cher Monsieur,Merci pour votre retour.Nous sommes ravis de savoir que vous avez apprécié notre emplacement de choix donnant directement sur la plage.Effectivement, nous nous efforçons d'offrir un service de voiturier pour faciliter la recherche de places de stationnement à proximité de l'hôtel, ce qui représente une alternative intéressante à notre parking.Merci de saluer la qualité de notre offre de restauration, proposant des menus à thème et donc une cuisine variée.Au plaisir de vous recevoir à nouveau parmi nous.Cordialement,Tomás Mielgo Pampín, Guest Experience Manager
10/10 Excellent
Yvan
18 mai 2023
Yvan
Séjour de 4 nuits en mai 2023
10/10 Excellent
Hélène
Voyage en famille
1 nov. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hélène
Séjour de 5 nuits en octobre 2022
10/10 Excellent
Maria
Voyage en famille avec de jeunes enfants
31 oct. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maria
Séjour de 7 nuits en octobre 2022
10/10 Excellent
Sandra
24 oct. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sandra
Séjour de 7 nuits en octobre 2022
6/10 Satisfaisant
Jacques
9 sept. 2022
Les points forts : Personnel et service
5 étoiles pour le prix seulement
Jacques
Séjour de 5 nuits en septembre 2022
10/10 Excellent
PIERRE
27 juil. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
PIERRE
Séjour de 2 nuits en juillet 2021
6/10 Satisfaisant
Samuel
Voyage en famille
25 mai 2021
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Samuel
Séjour de 3 nuits en mai 2021
10/10 Excellent
Voyageur vérifié
Voyage en couple
29 sept. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 5 nuits en septembre 2019
8/10 Bien
Corinne
14 août 2019
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Pas à la hauteur d’un 5 étoiles
Corinne
Séjour de 2 nuits en août 2019
10/10 Excellent
Voyageur vérifié
2 juin 2019
Voyageur vérifié
Séjour de 7 nuits en mai 2019
10/10 Excellent
Nathalie
10 mai 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait
Nathalie
Séjour de 1 nuit en mai 2019
10/10 Excellent
caroline, perpignan
10 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
caroline
Séjour de 3 nuits en octobre 2018
6/10 Satisfaisant
Voyageur vérifié
29 sept. 2018
Les points forts : Propreté et personnel et service
Voyageur vérifié
Séjour de 6 nuits en septembre 2018
10/10 Excellent
gwendalina, paris
4 juin 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
superbe hôtel avec accès direct à la plage
gwendalina
Séjour de 3 nuits en mai 2018
10/10 Excellent
ALICE, Toulouse
14 mai 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel très bien situé. Séjour exceptionnel
ALICE
Séjour de 5 nuits en mai 2018
10/10 Excellent
steph23, Veysonnaz
21 mai 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel sur la plage
steph23
8/10 Bien
Voyageur vérifié
21 oct. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
8/10 Bien
stephane, geneve
21 oct. 2016
Les points forts : Personnel et service
Les points faibles : Propreté et confort de la chambre
Bien situé, chambre petite, lits inconfortables.
stephane
8/10 Bien
Laurent, france
26 août 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel moderne sur la crique de Galdana
Laurent
8/10 Bien
Anne, Paris
23 mai 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
hotel les pieds dans l'eau, plage de Cala Galdana
Anne
8/10 Bien
Voyageur vérifié
28 oct. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
10/10 Excellent
Thierry, Nantes
25 oct. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Accueil très chaleureux, discret, très bel endroit
Thierry
8/10 Bien
Chloe R.
7 sept. 2015
Les points forts : Propreté, personnel et service, confort de la chambre
Super séjour reposant
Chloe R.
10/10 Excellent
Bruce
Voyage en couple
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bruce
Séjour de 4 nuits en avril 2024
Réponse de Tomás Mielgo Pampín, Guest Manager le 16 avr. 2024
Dear Sir,Thank you very much for this kind review.We're delighted to hear that our central location served as the perfect base for you to explore the charms of Menorca. It's wonderful that you were able to enjoy the magnificent views from our beachfront location and that our staff were able to contribute to a memorable stay. We appreciate your compliments on our gastronomic experiences, and we're glad that the food at our Cape Nao Beach Club & Restaurant, as well as our other dining options, met your expectations. Although the weather was not perfect during your stay, we're pleased that our amenities and the overall condition of the hotel continued to provide a comfortable and enjoyable room experience.We look forward to welcoming you back. Best wishes,Tomás Mielgo Pampín, Guest Manager
10/10 Excellent
Daniel, London
Voyage en couple
25 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniel
Séjour de 4 nuits en septembre 2023
Réponse de Tomás Mielgo Pampín, Guest Experience Manager le 26 sept. 2023
Dear Daniel,Thank you for taking the time to share your wonderful experience at our hotel.We are delighted to hear that you enjoyed your stay in one of our Junior Suites, with its lovely views and well-appointed amenities. It's great to know that The Level Lounge, with its complimentary drinks and tapas, added value to your stay. We appreciate your kind words about our Cape Nao restaurant, and we're glad you found the blind paella delicious and the wine menu to your liking.We apologize for any inconvenience you may have experienced at the Cape Nao Beach Club. We strive to provide a relaxing atmosphere for our guests, and we appreciate your feedback on the facilities and ambiance. We will take your comments into consideration as we continue to improve our services.We look forward to welcoming you back for another memorable stay in the future. Warm regards,Tomás Mielgo Pampín, Guest Experience Manager
8/10 Bien
Cleber
8 sept. 2023
Cleber
Séjour de 4 nuits en septembre 2023
10/10 Excellent
Jay
29 août 2023
Jay
Séjour de 4 nuits en juillet 2023
8/10 Bien
Julian
Voyage en famille, Voyage en couple
30 juil. 2023
Les points forts : Propreté, personnel et service, équipements
Julian
Séjour de 7 nuits en juillet 2023
Réponse de Tomás Mielgo Pampín, Guest Experience Manager le 1 août 2023
Dear Julian,Thank you for your review of your recent stay.We are delighted to hear that you appreciated our fantastic location, lovely team, and the cleanliness of your room. Our team works hard to ensure that our guests have a memorable stay, and your kind words are truly appreciated.We apologize, however, for the issues you encountered with the food temperature and the lifts. We strive to provide a high-quality dining experience, and we will address your feedback with our culinary team to ensure improvements are made.As for the lifts, we will make sure to have them inspected and serviced to guarantee a smooth and quiet operation. Your constructive feedback is invaluable in helping us enhance our services.All of the team hope that we may be able to see you again in the future. Kindest regards,
6/10 Satisfaisant
MAURICIO
Voyage en famille
25 juil. 2023
Les points forts : Propreté et personnel et service
MAURICIO
Séjour de 4 nuits en juillet 2023
Réponse de Manager le 27 juil. 2023
Dear Mauricio,Thank you for taking the time to review your stay.We regret to learn that you found the room size and air conditioning to be unsatisfactory. Our rooms come in various sizes and configurations, and we strive to provide a comfortable environment for all our guests. We apologize for any inconvenience this may have caused and encourage you to consider one of our larger room options for a more spacious experience during your next visit. Furthermore, please do let us know at the time if you have any concerns about our air conditioning, our team is always on hand to assist and make any adjustments that might be necessary. Regarding the food, we offer a variety of dining options, including local Mediterranean cuisine, Italian specialties, and a buffet restaurant, all with a focus on quality and taste. We are sorry if our offerings did not meet your expectations and will take your feedback into account as we continuously work to improve our guests' experiences. We also understand the importance of a unique atmosphere and strive to create a memorable environment for our guests through our elegant modern design and stunning beachfront location.We hope that you will return in the future. Best regards,
10/10 Excellent
Sarah
Voyage en groupe
25 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fabulous stay
Sarah
Séjour de 6 nuits en juillet 2023
Réponse de Manager le 27 juil. 2023
Dear Sarah,Thank you for taking the time to share your feedback.We are thrilled to hear that you found our rooms clean, and bright, and enjoyed the perfect sea view from your premium room. It's wonderful to know that our breakfast offerings exceeded your expectations and that our staff provided efficient service. We appreciate your kind words about our restaurants and the quality of the food served. Regarding the use of QR codes for information, we understand that it may not be everyone's preference, and we're glad our team was able to provide you with physical menus upon request.All of the team hope that we may be able to see you again in the future. Kindest regards,
8/10 Bien
Maria
Voyage en famille
22 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Location saves the hotel
Maria
Séjour de 10 nuits en juillet 2023
Réponse de Tomás Mielgo Pampín, Guest Experience Manager le 24 juil. 2023
Dear Maria,Thank you for letting us know your opinion of your stay.We are delighted to hear that you appreciated our prime beachfront location and the cleanliness of our rooms. It's also great to know that you enjoyed the variety of dining options available at our restaurants.We apologize for any inconvenience you experienced during your stay. We understand that the room size may not have met your expectations, and we offer a variety of room sizes to accommodate different preferences. Regarding the kids' bed, we will take your feedback into consideration as we continuously strive to improve our guest experience. We are sorry to hear about your experience with our room service and will investigate this matter further to ensure it does not happen again. Our swimming pool area is designed to cater to both adults and children, and we offer an exclusive infinity pool for adults seeking a more serene experience. We understand that the beach sunbeds and parking fees may not be ideal for some guests, and we will take your feedback into account as we review our services and amenities.We hope to see you again in the future. Kindest regards,
8/10 Bien
Rosemary
10 juil. 2023
Rosemary
Séjour de 4 nuits en juillet 2023
10/10 Excellent
Gonzalo
29 juin 2023
Gonzalo
Séjour de 3 nuits en juin 2023
10/10 Excellent
Valeria M
1 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Valeria M
Séjour de 2 nuits en mai 2023
8/10 Bien
Sepideh
Voyage en couple
28 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sepideh
Séjour de 5 nuits en mai 2023
Réponse de Tomás Mielgo Pampín, Guest Experience Manager le 1 juin 2023
Dear Sepideh,Thank you for taking the time to share your positive experience at our hotel.We are thrilled to hear that you enjoyed your stay overall and that you appreciated our scenic location. The glorious beach is definitely one of our main attractions, and we are pleased that you found it as breathtaking as we do.Furthermore, it is wonderful to know that your dining experience was to your liking. Our hotel indeed offers a variety of dining options, both on-site and nearby, and we are glad you enjoyed them.Regarding the beach chairs, we understand that renting them might not be ideal for some guests. However, this service is provided by an external company, and the fee helps maintain the quality and cleanliness of the beach area. We appreciate your understanding and hope this did not affect your overall experience.Nonetheless, we are grateful for your kind words regarding our dedicated team and we are delighted to know that they upheld the high level of service we are known for. We shall gladly share your compliments with them as your satisfaction is always our highest reward.We look forward to welcoming you back for another memorable stay in the future.Kind regards,Tomás Mielgo Pampín, Guest Experience Manager
10/10 Excellent
umberto
19 mai 2023
umberto
Séjour de 3 nuits en mai 2023
10/10 Excellent
hany
17 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
hany
Séjour de 2 nuits en mai 2023
10/10 Excellent
Maisie Mary
9 mai 2023
Maisie Mary
Séjour de 3 nuits en avril 2023
10/10 Excellent
Stephanie Joanne
Voyage en famille avec de jeunes enfants
1 mai 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephanie Joanne
Séjour de 4 nuits en avril 2023
Réponse de Tomás Mielgo Pampín, Guest Experience Manager le 6 mai 2023
Dear Stephanie,Thank you for taking the time to share your wonderful experience at our hotel.We are thrilled to hear that you had a great stay and found the setting idyllic. Our prime location on the Menorca seafront, with breathtaking views of Cala Galdana beach, is indeed one of our top positive points. Regarding the absence of an iron in the room, we would like to inform you that ironing facilities are available upon request. In the future, please do not hesitate to contact our 24-hour reception for any assistance you may need. We are always here to ensure your stay is as comfortable and enjoyable as possible.Once again, thank you for your recommendation, and we look forward to welcoming you back to our hotel in the near future.Kind regards,Tomás Mielgo Pampín, Guest Experience Manager
10/10 Excellent
Janet
Voyage en groupe
1 mai 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Janet
Séjour de 7 nuits en avril 2023
Réponse de Tomás Mielgo Pampín, Guest Experience Manager le 3 mai 2023
Dear Madam,Please accept our thanks for your kind review regarding your stay.We are delighted that you had a pleasant experience during your stay with us. We always aim to meet and where possible, exceed our guests' expectations and it's wonderful to receive such fantastic feedback.We look forward to welcoming you again. Best regards,Tomás Mielgo Pampín, Guest Experience Manager
10/10 Excellent
Brian George
Voyage en couple
28 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brian George
Séjour de 5 nuits en avril 2023
Réponse de Tomás Mielgo Pampín, Guest Experience Manager le 28 avr. 2023
Dear Guest,We are glad to receive such a positive review!We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to the pleasure of welcoming you back. Many thanks again,Tomás Mielgo Pampín, Guest Experience Manager
10/10 Excellent
Julie
Voyage en couple
10 oct. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Julie
Séjour de 2 nuits en septembre 2022
Réponse de Guest Department le 29 oct. 2022
Dear Julie;First of all let me introduce myself, my name is Tomás Mielgo and I am the Guest Experience Manager of Meliá Cala Galdana.We really appreciate your nice words about our hotel and staff.Hope to see you in the near future.Kind regardsTomás Mielgo PampínGuest Experience Manager
10/10 Excellent
Voyageur vérifié
5 oct. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Couldn’t recommend the hotel highly enough
Voyageur vérifié
Séjour de 7 nuits en septembre 2022
6/10 Satisfaisant
Felipe
5 oct. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Felipe
Séjour de 5 nuits en septembre 2022
10/10 Excellent
Gayatri
4 oct. 2022
Gayatri
Séjour de 2 nuits en octobre 2022
10/10 Excellent
Harry
24 sept. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Harry
Séjour de 2 nuits en septembre 2022
Réponse de Guest Department le 29 oct. 2022
Dear Harry;First of all, let me introduce myself, my name is Tomás Mielgo and I am the Guest Experience Manager at Meliá Cala Galdana hotel.We really appreciate your nice words about our staff and facilities.We are looking forward to welcoming you in the near future.Kind regardsTomás Mielgo PampínGuest Experience Manager
10/10 Excellent
Laura
23 sept. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful Cala Galdana
Laura
Séjour de 7 nuits en septembre 2022
10/10 Excellent
HANY
2 sept. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing
HANY
Séjour de 2 nuits en août 2022
10/10 Excellent
Fabrizio
23 août 2022
Fabrizio
Séjour de 3 nuits en août 2022
Réponse de Tomás Mielgo Pampín, Guest Experience Manager. le 31 août 2022
Dear Fabrizio, Thank you very much for your nice review. It will be a pleasure for us hosting you again very soon at Meliá Cala Galdana.