Avis
8,8
Excellent
9,0/10
Propreté
9,0/10
Personnel et service
8,0/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
7,4/10
Écoresponsabilité
Avis
17 mars 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en mars 2018
8/10 Bien
Alex, NIce
28 juil. 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bel hôtel
Alex
8/10 Bien
cat58, lyon france
12 mai 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
tres bon emplacement
cat58
6/10 Satisfaisant
Jenna
20 mai 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Jenna
Séjour de 2 nuits en mai 2024
8/10 Bien
Kane
12 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Kane
Séjour de 5 nuits en mai 2024
Réponse de Arianna le 15 mai 2024
Dear guest, Thank you so much for taking the time to share your feedback about your recent stay with us. We loved having you here, and are delighted to hear that you enjoyed your experience and found several aspects of your stay to be exceptional. If there's anything else you would like to share or if we can assist you further, please do not hesitate to reach out to us directly. Kind Regards, Punthill South Yarra
8/10 Bien
Heather
17 avr. 2024
Les points forts : Propreté
Heather
Séjour de 16 nuits en avril 2024
Réponse de AA le 15 mai 2024
Dear Heather,Thank you for your kind review. We're delighted to hear that you enjoyed our prime location, appreciated our guest services, and found the property clean.We also acknowledge your comment about the bathroom and will look into ways to refresh and improve it. It's wonderful to know you had an enjoyable three-week stay with us and plan to return.We look forward to welcoming you back soon!Warm regards,AriannaPunthill South Yarra
10/10 Excellent
rashid
3 mars 2024
rashid
Séjour de 4 nuits en février 2024
Réponse de AA le 21 mai 2024
Thank you so much for your glowing review and the perfect score! We're thrilled to hear that you had such a wonderful experience during your stay with us.Providing exceptional service and ensuring our guests have a memorable stay is our top priority, so it's incredibly rewarding to receive such positive feedback. We're delighted that you found everything to your satisfaction and that we could contribute to making your time with us enjoyable.We truly appreciate your kind words and the time you took to share your experience. It would be our pleasure to welcome you back for another fantastic stay whenever your travels bring you our way again. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.
6/10 Satisfaisant
Jiayi
Voyage en famille avec de jeunes enfants
29 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Jiayi
Séjour de 6 nuits en février 2024
Réponse de Sophie le 7 mars 2024
Good Morning Jiayi,We apologize for any inconveniences you experienced during your stay. Your satisfaction is of the utmost importance to us, and we are committed to making things right. Our team has carefully reviewed your comments, and we would like to assure you that we are taking the necessary steps to address the issues you raised.We understand the importance of a comfortable and enjoyable stay for our guests, and we regret falling short of your expectations. Please be assured that your comments have been shared with our team, and we are actively working to improve the areas mentioned.We hope that you would consider giving us another opportunity to serve you in the future. Your satisfaction is our priority, and we are dedicated to providing you with an exceptional experience during your next visit.Once again, we appreciate your feedback, and we look forward to the opportunity to welcome you back and exceed your expectations.Kind Regards,Sophie
8/10 Bien
Geoffrey
26 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Geoffrey
Séjour de 2 nuits en février 2024
Réponse de Sophie le 7 mars 2024
Good Morning Geoffrey,Thank you for sharing your recent experience with us. We sincerely apologize for the inconvenience you faced due to the non-functioning washing machine during your stay. Your feedback is crucial to us, and we appreciate your understanding as we address this issue.Please be assured that we have already dispatched our maintenance team to assess and rectify the problem with the washing machine. We understand the importance of having such amenities in proper working order, and we regret any disruption this may have caused to your stay.In the meantime, if there is anything specific we can do to make your current or future stay more comfortable, please don't hesitate to let us know. We value your feedback and will use it to improve our services and prevent such occurrences in the future.Kind Regards,Sophie
10/10 Excellent
Christopher
19 févr. 2024
Christopher
Séjour de 1 nuit en février 2024
10/10 Excellent
Nathan
Voyage en groupe
18 févr. 2024
Les points forts : Propreté et confort de la chambre
Nathan
Séjour de 1 nuit en février 2024
8/10 Bien
Patricia
16 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Patricia
Séjour de 3 nuits en février 2024
Réponse de Sophie le 7 mars 2024
Dear Patricia,Thank you for bringing to our attention your concerns regarding the lack of services provided during your stay over the weekend. We sincerely apologize for any inconvenience this may have caused and appreciate the opportunity to address this matter.We understand the importance of consistent and reliable services, especially in a serviced apartment setting, and we regret falling short of your expectations. We do however state that there is no weekend servicing, however are always available for any amenity top ups, towel replacement and rubbish removal at any time.Kind Regards,Sophie
10/10 Excellent
Melanie
4 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Melanie
Séjour de 3 nuits en février 2024
Réponse de Sophie le 7 mars 2024
Dear Melanie,I wanted to take a moment to express our gratitude for the positive feedback we recently received from a guest regarding their experience with our establishment.These commendations reflect the hard work, commitment, and attention to detail that each member of our team brings to their role. It's moments like these that remind us of the importance of our collective effort in creating a memorable experience for our guests.Look forward to welcoming you back to the hotel in the future.Kind Regards,Sophie
8/10 Bien
Sarah
Voyage en couple
30 janv. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Sarah
Séjour de 2 nuits en janvier 2024
Réponse de Punthill South Yarra Grand le 2 févr. 2024
Hello Sarah,We truly appreciate your honest and thoughtful review, as well as the time you invested in sharing your experience with us. It's truly regrettable that your recent stay did not meet your expectations when it comes to the furniture, and for any inconveniences you may have encountered, we extend our sincerest apologies. Your feedback is of immense value to us, and we are firmly committed to utilizing it as a driving force for positive change. Our management team is actively engaged in addressing the concerns you've highlighted regarding the quality of our accommodations and services. As we look ahead, our aspiration is to have the privilege of welcoming you back in the future. The entire team is resolute in our pursuit of ensuring your next stay is an extraordinary one, characterized by the superior service and comfort that every guest deserves. Once more, thank you for sharing your feedback and your understanding. The opportunity to serve you even better during your next visit is something we eagerly anticipate. Warm Regards, Punthill South Yarra Team
4/10 Médiocre
Warrick
18 janv. 2024
Warrick
Séjour de 1 nuit en janvier 2024
6/10 Satisfaisant
Ross, Redfern
16 janv. 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Ross
Séjour de 4 nuits en janvier 2024
Réponse de The Punthill South Yarra Grand Team le 24 janv. 2024
Hello Ross, We truly appreciate your honest and thoughtful review, as well as the time you invested in sharing your experience with us. It's truly regrettable that your recent stay did not meet your expectations when it comes to the furniture, and for any inconveniences you may have encountered, we extend our sincerest apologies. Your feedback is of immense value to us, and we are firmly committed to utilizing it as a driving force for positive change. Our management team is actively engaged in addressing the concerns you've highlighted regarding the quality of our accommodations and services. As we look ahead, our aspiration is to have the privilege of welcoming you back in the future. The entire team is resolute in our pursuit of ensuring your next stay is an extraordinary one, characterized by the superior service and comfort that every guest deserves. Once more, thank you for sharing your feedback and your understanding. The opportunity to serve you even better during your next visit is something we eagerly anticipate.Warm Regards, Punthill South Yarra Team
8/10 Bien
Damian
Voyage en famille
11 janv. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Damian
Séjour de 3 nuits en janvier 2024
Réponse de The Punthill South Yarra Grand Team le 24 janv. 2024
Hello Damian, We truly appreciate your honest and thoughtful review, as well as the time you invested in sharing your experience with us. It's truly regrettable that your recent stay did not meet your expectations when it comes to the furniture, and for any inconveniences you may have encountered, we extend our sincerest apologies. Your feedback is of immense value to us, and we are firmly committed to utilizing it as a driving force for positive change. Our management team is actively engaged in addressing the concerns you've highlighted regarding the quality of our accommodations and services. As we look ahead, our aspiration is to have the privilege of welcoming you back in the future. The entire team is resolute in our pursuit of ensuring your next stay is an extraordinary one, characterized by the superior service and comfort that every guest deserves. Once more, thank you for sharing your feedback and your understanding. The opportunity to serve you even better during your next visit is something we eagerly anticipate.Warm Regards, Punthill South Yarra Team
2/10 Horrible
yam leung
8 janv. 2024
Les points faibles : Confort de la chambre
yam leung
Séjour de 4 nuits en janvier 2024
6/10 Satisfaisant
Leigh
27 déc. 2023
Les points forts : Propreté
Functional
Leigh
Séjour de 5 nuits en décembre 2023
Réponse de The Punthill South Yarra Grand Team le 5 janv. 2024
Dear Natalia, Good evening! Your generous feedback about your recent experience at Punthill South Yarra has truly touched our team's hearts. We are elated to learn that we were successful in creating a comfortable and enjoyable stay for you. Your kind words act as a powerful motivator for us to continuously aim for excellence and elevate our already high standards even further. The knowledge that our efforts contributed positively to your stay fills us with immense joy. It is our utmost pleasure to have been a part of making your experience memorable. We are eagerly looking forward to the opportunity to welcome you back to Punthill South Yarra Grand in the near future. Should you have any special requests or specific requirements for your upcoming stay, please do not hesitate to inform us. Your comfort and satisfaction are our foremost priorities, and we are dedicated to ensuring your next visit surpasses your expectations. Once again, thank you for your kind words and for choosing Punthill South Yarra Grand. Your support and appreciation mean a great deal to us. Warmest regards, The Punthill South Yarra Grand Team
10/10 Excellent
Natalia
Voyage en famille, Voyage d’affaires
4 déc. 2023
Les points forts : Propreté et confort de la chambre
Best Apt in South Yarra
Natalia
Séjour de 3 nuits en novembre 2023
Réponse de SYG Reception le 7 déc. 2023
Dear Natalia, Good evening! Your generous feedback about your recent experience at Punthill South Yarra has truly touched our team's hearts. We are elated to learn that we were successful in creating a comfortable and enjoyable stay for you. Your kind words act as a powerful motivator for us to continuously aim for excellence and elevate our already high standards even further. The knowledge that our efforts contributed positively to your stay fills us with immense joy. It is our utmost pleasure to have been a part of making your experience memorable. We are eagerly looking forward to the opportunity to welcome you back to Punthill South Yarra Grand in the near future. Should you have any special requests or specific requirements for your upcoming stay, please do not hesitate to inform us. Your comfort and satisfaction are our foremost priorities, and we are dedicated to ensuring your next visit surpasses your expectations. Once again, thank you for your kind words and for choosing Punthill South Yarra Grand. Your support and appreciation mean a great deal to us. Warmest regards, The Punthill South Yarra Grand Team
10/10 Excellent
Kevin
20 nov. 2023
Kevin
Séjour de 5 nuits en novembre 2023
2/10 Horrible
JANICE
Voyage d’affaires
13 nov. 2023
Les points forts : Propreté
Les points faibles : Confort de la chambre
Meh
JANICE
Séjour de 1 nuit en novembre 2023
Réponse de SYG Reception le 16 nov. 2023
Dear JANICE,Thank you for taking the time to share your feedback with us. We deeply regret the inconveniences you experienced during your stay with us. Rest assured, our management team is already addressing these issues to ensure a higher standard of accommodations and services for our guests in the future. We genuinely apologize for any inconvenience you may have faced, and we greatly appreciate your feedback. Warm regards, The Punthill South Yarra Team
2/10 Horrible
Sarah
12 nov. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Sarah
Séjour de 1 nuit en novembre 2023
Réponse de FO team le 16 nov. 2023
Dear Sarah,I hope this message finds you well. I wanted to express our sincere gratitude for taking the time to share your feedback with us. Your insights are incredibly valuable to us, and your willingness to highlight areas where we fell short is greatly appreciated.We are truly sorry for the inconveniences you encountered during your recent stay with us. Please accept our heartfelt apologies for any disruptions or discomfort you experienced. Your comfort and satisfaction are of utmost importance to us, and we deeply regret that we did not meet your expectations.I want to assure you that our management team has already taken proactive measures to address the concerns you raised. We are diligently working to elevate our standards of accommodations and services to ensure that future guests have a seamless and enjoyable experience.Your feedback serves as a catalyst for improvement, and we are genuinely grateful for your understanding and patience. Please know that your comments have been heard, and we are committed to implementing necessary changes to prevent similar issues from occurring in the future.Once again, thank you for sharing your thoughts with us. Your feedback is instrumental in our pursuit of delivering exceptional guest experiences. We hope for the opportunity to welcome you back and provide you with an improved stay that exceeds your expectations.Warm regards,The Punthill South Yarra Team
10/10 Excellent
Jessica
Voyage en groupe
2 nov. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Jessica
Séjour de 1 nuit en novembre 2023
Réponse de SYG Reception le 7 nov. 2023
Good Evening Jessica, We sincerely appreciate your generous feedback regarding your experience at Punthill South Yarra. It warms our hearts to know that we were able to create a comfortable and enjoyable stay for you. Your kind words serve as a strong motivation for our team to continuously strive for excellence and raise our already high standards even further. Knowing that our efforts have made a positive impact on your stay brings us immense joy. We eagerly await the opportunity to welcome you back to Punthill South Yarra Grand in the near future. Should you have any special requests or requirements for your next stay, please don't hesitate to let us know. Your comfort and satisfaction are our top priorities.Warmest regards, The Punthill South Yarra Grand Team
6/10 Satisfaisant
Voyageur vérifié
Voyage d’affaires
29 oct. 2023
Les points forts : Propreté
Les points faibles : Confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en octobre 2023
Réponse de Jane N le 3 nov. 2023
Hi there,Thank you for taking the time to provide feedback about your recent stay at Punthill South Yarra Grand. We are sorry to hear that you found your recent stay disappointing. We take all feedback seriously and appreciate you sharing your experience with us. Your concerns about the condition of the room are important to us, and we will address them promptly to ensure that future guests have a more comfortable and enjoyable stay. Apologies for any inconvenience this may have caused you and thank you for bringing these issues to our attention. Your feedback helps us improve, and we hope to have the opportunity to provide you with a better experience in the future. Warm regards, Punthill South Yarra Grand Team
10/10 Excellent
Megan
16 oct. 2023
Megan
Séjour de 3 nuits en octobre 2023
Réponse de SYG Reception le 19 oct. 2023
Good Evening Diane,We sincerely appreciate your generous feedback regarding your experience at Punthill South Yarra. It warms our hearts to know that we were able to create a comfortable and enjoyable stay for you. Your kind words serve as a strong motivation for our team to continuously strive for excellence and raise our already high standards even further. Knowing that our efforts have made a positive impact on your stay brings us immense joy. We eagerly await the opportunity to welcome you back to Punthill South Yarra Grand in the near future. Should you have any special requests or requirements for your next stay, please don't hesitate to let us know. Your comfort and satisfaction are our top priorities. Warmest regards, The Punthill South Yarra Grand Team
8/10 Bien
Voyageur vérifié
Voyage d’affaires
21 sept. 2023
Les points forts : Propreté et confort de la chambre
Voyageur vérifié
Séjour de 15 nuits en août 2023
6/10 Satisfaisant
Bern
Voyage en couple
17 sept. 2023
Bern
Séjour de 2 nuits en septembre 2023
8/10 Bien
Peter, Launceston
17 sept. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Peter
Séjour de 2 nuits en septembre 2023
Réponse de SYG Reception le 21 sept. 2023
Dear Peter, Thank you for taking the time to share your feedback with us. We deeply regret the inconveniences you experienced during your stay with us. Rest assured, our management team is already addressing these issues to ensure a higher standard of accommodations and services for our guests in the future. We genuinely apologize for any inconvenience you may have faced, and we greatly appreciate your feedback.Warm regards, The Punthill South Yarra Team
4/10 Médiocre
Natalie
Voyage en famille avec de jeunes enfants
13 sept. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Natalie
Séjour de 1 nuit en septembre 2023
Réponse de SYG Reception le 14 sept. 2023
Hi Natalie,We apologies for the inconvenience that was caused to you during your stay we have taken into consideration your comments and escalated the issue to the management for further investigation.Sincerest Apologies,Warm Regards
8/10 Bien
Colin
15 août 2023
Les points forts : Propreté et confort de la chambre
Great spot
Colin
Séjour de 3 nuits en août 2023
Réponse de Oscar le 17 août 2023
Dear Colin,We are absolutely thrilled by your positive feedback—it's like a ray of sunshine on our day! Thank you immensely for sharing your wonderful experience with us. The fact that you had a pleasant stay at our establishment brings us immense joy.Your kind words are more than just feedback; they are a catalyst that propels our team to continuously strive for excellence in providing exceptional guest experiences. We take great pride in knowing that our efforts have contributed to making your stay memorable and enjoyable.As we eagerly anticipate the privilege of hosting you again during your future visit, we remain at your service. If there's anything you need in the interim, please don't hesitate to reach out to us. We're here to make your experiences even more memorable and to ensure that your every need is met.With warm regards and heartfelt gratitude,The Entire Punthill South Yarra Team
6/10 Satisfaisant
Angela
Voyage en famille
31 juil. 2023
Les points forts : Propreté et équipements
Angela
Séjour de 1 nuit en juillet 2023
Réponse de Jane Nguyen le 18 sept. 2023
Hi Angela,We truly appreciate your honest and thoughtful review, as well as the time you invested in sharing your experience with us. It's truly regrettable that your recent stay did not meet your expectations, and for any inconveniences you may have encountered, we extend our sincerest apologies.Your feedback is of immense value to us, and we are firmly committed to utilizing it as a driving force for positive change. Our management team is actively engaged in addressing the concerns you've highlighted regarding the quality of our accommodations and services.As we look ahead, our aspiration is to have the privilege of welcoming you back in the future. The entire team is resolute in our pursuit of ensuring your next stay is an extraordinary one, characterized by the superior service and comfort that every guest deserves.Once more, thank you for sharing your feedback and your understanding. The opportunity to serve you even better during your next visit is something we eagerly anticipate.Warm Regards,Punthill South Yarra team
6/10 Satisfaisant
James
10 juil. 2023
Les points forts : Propreté
James
Séjour de 3 nuits en juin 2023
10/10 Excellent
Kutay
21 mai 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Kutay
Séjour de 1 nuit en mai 2023
Réponse de Jane N le 3 juin 2023
Hi Kutay,Thank you for taking your time sharing these feedbacks.We are glad that you enjoy your stay and feel welcomed with our service. We hope we will welcome you back in the nearest time!Best regards,Jane NguyenPunthill South Yarra
2/10 Horrible
Yuka
14 mai 2023
Yuka
Séjour de 1 nuit en mai 2023
8/10 Bien
Debbie
Voyage en couple
13 mars 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Debbie
Séjour de 2 nuits en mars 2023
Réponse de Jane le 9 mai 2023
Hi Debbie,Thank you for staying with us and sharing this feedback.We're glad that you liked your stay and had a good time at Punthill South Yarra.We are looking forward to welcoming you back next time.Best regards,Punthill South Yarra team
10/10 Excellent
Jennifer
19 févr. 2023
Jennifer
Séjour de 1 nuit en février 2023
6/10 Satisfaisant
Antony
Voyage en couple
17 janv. 2023
Les points forts : Propreté et équipements
Antony
2/10 Horrible
Maxi
8 janv. 2023
Maxi
8/10 Bien
ALAN
Voyage en couple
3 janv. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
ALAN
Réponse de Punthill South Yarra Grand le 8 janv. 2023
Hi Alan, Thank you for sharing your experience with us! We very much appreciate your comments regarding your recent stay at Punthill South Yarra Grand. We pride ourselves on delivering a positive & true hospitality experience. Your feedback is important to us for Punthill South Yarra Grand's ongoing improvement. We already checked and raised your concern to the proper department, but if you need any help for your next stay with us, we would love to assist you. Everyone here at Punthill South Yarra Grand looks forward to seeing & welcoming you back again on your next trip here! Kind Regards, Punthill South Yarra Grand
10/10 Excellent
Shannara
Voyage en famille
2 janv. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Shannara
2/10 Horrible
Anthony
Voyage en famille
28 déc. 2022
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Anthony
10/10 Excellent
Susan
Voyage en famille
22 déc. 2022
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Susan
Séjour de 3 nuits en décembre 2022
8/10 Bien
Hokyong
6 déc. 2022
Hokyong
Séjour de 1 nuit en décembre 2022
10/10 Excellent
Melinda
20 nov. 2022
Melinda
Séjour de 1 nuit en novembre 2022
10/10 Excellent
Brett
1 nov. 2022
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Brett
Séjour de 1 nuit en octobre 2022
6/10 Satisfaisant
Kristy
Voyage en couple
31 oct. 2022
Les points faibles : Propreté
Kristy
Séjour de 1 nuit en octobre 2022
6/10 Satisfaisant
John
18 oct. 2022
Les points faibles : Confort de la chambre
Overpriced
John
Séjour de 2 nuits en octobre 2022
Réponse de Punthill South Yarra Grand le 20 oct. 2022
Dear John, Thank you for sharing your experience We very much appreciate your comments regarding your recent stay at Punthill South Yarra Grand. We pride ourselves on delivering a positive experience and sharing true hospitality. Your feedback is important to us for the ongoing improvement. Please allow us to express our sincerest apologies about the services quality that you have had experienced. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Punthill South Yarra Grand
10/10 Excellent
Gregory
Voyage en famille
16 oct. 2022
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Gregory
Séjour de 3 nuits en octobre 2022
Réponse de Punthill South Yarra Grand le 19 oct. 2022
Dear Alan, We appreciate you taking the time to share your experience staying with us at Punthill South Yarra Grand. I am glad you found it a comfortable place to stay. We pride ourselves on delivering a positive experience and sharing true hospitality. We look forward to welcoming you back to Punthill South Yarra Grand in the future. Sincerely, Punthill South Yarra Grand
2/10 Horrible
Renae
1 sept. 2022
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Renae
Séjour de 1 nuit en août 2022