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Avis sur Punthill Ivanhoe

4.5 out of 5
Punthill Ivanhoe
21 Bell Street, Ivanhoe, VIC

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 137 avis sur 251." "
Note des voyageurs de 8 (Bien), d’après 75 avis sur 251." "
Note des voyageurs de 6 (Satisfaisant), d’après 19 avis sur 251." "
Note des voyageurs de 4 (Médiocre), d’après 15 avis sur 251." "
Note des voyageurs de 2 (Horrible), d’après 5 avis sur 251." "

8,8/10

Propreté

9,2/10

Personnel et service

8,6/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Uleen

Voyage en couple
It was ok suited the purpose
Séjour de 2 nuits en mai 2024
Réponse de Punthill Ivanhoe le 4 mai 2024
Hi Uleen, Thank you for your feedback regarding your recent stay at Punthill Ivanhoe. We are glad that our hotel suited your purpose of stay.We look forward to seeing you on your next stay.Kind RegardsPunthill Ivanhoe

6/10 Satisfaisant

Riberta

Séjour de 2 nuits en avril 2024
Réponse de Punthill Ivanhoe le 1 mai 2024
Hi Riberta, Thank you for your feed back We hope to welcome you back

10/10 Excellent

Lynette

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The girls at reception were so polite and helpful. The room was very clean and spacious. Walking distance to the hospital. Shopping centres nearby
Séjour de 3 nuits en avril 2024
Réponse de Hotel Manager le 10 avr. 2024
Hi Lynette, We appreciate you taking the time to share your experience staying with us at Punthill Ivanhoe. We're glad you found it a comfortable place to stay. We pride ourselves on delivering a positive experience and sharing true hospitality. Its great to hear our team polite and helpful. We look forward to welcoming you back in the future.Kind Regards Punthill Ivanhoe

10/10 Excellent

Mary

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Punthill Ivanhoe le 10 avr. 2024
Hi Mary,Thank you for your feed back we look forward to seeing you again.

10/10 Excellent

Susan

Les points forts : Équipements
Enjoyed my stay in this comfortable apartment & felt extremely safe! Reception staff were fabulous.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 28 mars 2024
Hi Susan, We appreciate you taking the time to share your experience staying with us at Punthill Ivanhoe. We're glad you found it a comfortable place to stay. We pride ourselves on delivering a positive experience and sharing true hospitality. Its great to hear the team were fabulous and help make you feel save. We look forward to welcoming you back in the future.Kind Regards Punthill Ivanhoe

8/10 Bien

Pamela

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
there were 2 of us in the room and only had 1 key, the entire apartment was all windows, and the shades did not keep out the light, the entire staff were very pleasant and nice
Séjour de 13 nuits en janvier 2024
Réponse de Punthill Ivanhoe le 13 févr. 2024
Hi Pamela, We appreciate you taking the time to share your experience staying with us at Punthill Ivanhoe. We are sorry to hear that you had some issues with the blinds in your apartment. Please note that we welcome you to address this with our staff so we can help fix these issues. We look forward to welcoming you back to Punthill Ivanhoe in the future.Kind RegardsPunthill Ivanhoe

10/10 Excellent

Ka Man

Les points forts : Propreté et confort de la chambre
Séjour de 28 nuits en janvier 2024
Réponse de Hotel Manager le 24 févr. 2024
Hi Ka, Thank you for your feed back. We hope to welcoming you back

8/10 Bien

Steve

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Good place to stay, bit of walk down to the shops but no big deal. All modern and comfortable. Only one gripe (and i'm being picky) is that there is lamp on the LH bedside but no way to plug it or a phone charger in.
Séjour de 1 nuit en janvier 2024
Réponse de Punthill Ivanhoe le 6 févr. 2024
Hi Steve, Thank you for your feedback regarding your recent stay at Punthill Ivanhoe. We're so glad you found our hotel comfortable. We note that even the small things are important to our guest's, and we are looking into making the power outlets more accessible for guests to charge their devices.We look forward to seeing you on your next stay. In the meantime, we thank you for sharing your experience in this review.Kind RegardsPunthill Ivanhoe

8/10 Bien

Sue

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Excellent location for our needs, secure parking, great views, well equipped, balcony could do with a clean and the garden bed on balcony overgrown with weeds on 3rd floor.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 31 janv. 2024
We appreciate you providing feedback on your recent stay at Punthill Ivanhoe. Glad that it was a positive experience, and you enjoyed our apartment-style rooms with kitchens. We have been working with the building manager and body corporate to have the weeds removed for the whole building, it has been a slow process but has finally been removed this week. We look forward to welcoming you back to Punthill Ivanhoe.

10/10 Excellent

Carrie

Voyage en famille
Les points forts : Propreté et confort de la chambre
Couldnt fault it
Went for surgery at the austin and so wanted accommodation close the check in staff where amazing the room was lovely couldnt fault the experience at all!
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Manager le 24 janv. 2024
Hi Carrie, We appreciate you taking the time to share your experience staying with us at Punthill Ivanhoe. We're glad you found it a comfortable place to stay. We pride ourselves on delivering a positive experience and sharing true hospitality. We look forward to welcoming you back to in the future.

10/10 Excellent

Benjamin

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de Hotel Manager le 24 janv. 2024
Thank you for your feedback regarding your recent stay with us at Punthill Ivanhoe

8/10 Bien

Farida

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Overall my stay was great. Just the outside parking area and outside stairs not kept clean.
Séjour de 16 nuits en novembre 2023
Réponse de Hotel Manager le 4 déc. 2023
Thank you for your feedback regarding your recent stay at Punthill Ivanhoe. We look forward to seeing you on your next stay

4/10 Médiocre

Belinda

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Bed had hairs in the sheets. Shower was dirty. Just overall looks old and dated. Looking out at the balcony all you see is weeds.
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 4 déc. 2023
Thank you for investing the time to provide feedback about your recent stay at Punthill Ivanhoe. We're obviously very disappointed that the room you were checked into was not up to our usual high standard. We have now conducted a deep clean on the shower and will be following up with the team.

2/10 Horrible

Lauren

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 4 déc. 2023
Thank you for your feedback regarding your recent stay at Punthill Ivanhoe. We look forward to seeing you on your next stay

10/10 Excellent

Rosina

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
My son in hospital at Austin very close and also receive discount
Séjour de 4 nuits en septembre 2023
Réponse de Hotel Manager le 24 sept. 2023
Hi Rosina, We appreciate you taking the time to share your experience staying with us at Punthill Ivanhoe. We're glad you found it a comfortable place to stay close to the hospital. We pride ourselves on delivering a positive experience and sharing true hospitality. We look forward to welcoming you back in the future.

10/10 Excellent

Phil, Noosaville

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The only thing I can think they could do is replace the bed it was horrible and uncomfortable otherwise it was a lovely place to stay.
Séjour de 4 nuits en septembre 2023
Réponse de Hotel Manager le 24 sept. 2023
Hi Phil, Thank you for your feedback regarding your recent stay at Punthill Ivanhoe. Thank you for letting us know about the bed, we are sorry to it was uncomfortable we will be sure to make sure it is looked at. We look forward to seeing you on your next stay.

8/10 Bien

Jarod

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en septembre 2023
Réponse de Hotel Manager le 12 sept. 2023
Hi Jarod, We're glad your experience at Punthill Ivanhoe was positive and look forward to welcoming you back to the hotel. We appreciate you taking the time to share your experience.

10/10 Excellent

Bec

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Lovely rooms and amazing beds they’re so comfortable
Séjour de 2 nuits en août 2023
Réponse de Hotel Manager le 26 août 2023
Hi Bec, We appreciate you taking the time to share your experience staying with us at Punthill Ivanhoe. We're glad you found it a comfortable place to stay. We pride ourselves on delivering a positive experience and sharing true hospitality. We would be more then happy to put a note in your profile requesting higher floor for away from the road noise on your next booking. We love to here the team where helpful during your stay with us. We look forward to welcoming you back in the future.Regards Punthill Ivanhoe

10/10 Excellent

Melissa

Séjour de 1 nuit en août 2023
Réponse de Hotel Manager le 12 sept. 2023
Hi Melissa, Thank you for your feedback regarding your recent stay at Punthill Ivanhoe. We're so glad you found our hotel comfortable and clean.We look forward to seeing you on your next stay.

8/10 Bien

Andrea

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Clean comfortable and suited our needs for the event we had - close
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Manager le 7 août 2023
We appreciate you taking the time to share your experience staying with us at Punthill Ivanhoe. We're glad you found it a comfortable place to stay. We pride ourselves on delivering a positive experience and sharing true hospitality. We look forward to welcoming you back in the future.

10/10 Excellent

Francine

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Closeness to medical centres, public transport nearby. Rooms clean & spacious enough for my needs.
Séjour de 5 nuits en juillet 2023
Réponse de Hotel Manager le 7 août 2023
Thank you for your feedback regarding your recent stay at Punthill Ivanhoe. We're so glad you found our hotel comfortable clean and spacious place to stay. We look forward to seeing you on your next stay.

8/10 Bien

Anne

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Friendly staff, quick to respond to any questions or issues. Close and convenient for hospital visiting.
Séjour de 4 nuits en juin 2023
Réponse de Hotel Manager le 7 juil. 2023
Hi Anne, We're glad your experience at Punthill Ivanhoe was positive and our team where able to help with any questions and issues in a quick manner. we look forward to welcoming you back to the hotel. We appreciate you taking the time to share your experience.

10/10 Excellent

Kyeyong

Séjour de 3 nuits en juin 2023
Réponse de Hotel Manager le 24 juin 2023
Hi Kyeyong, Thank you for taking the time to score your stay with us. We hope you welcome you back

8/10 Bien

Steve

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Say here quite often for work. Bit of a walk down the hill for groceries and resturants. Rooms are always good
Séjour de 4 nuits en mai 2023
Réponse de Punthill Ivanhoe le 6 juin 2023
Hi Steve, Thank you your feed back we look forward to welcoming you back next time

10/10 Excellent

Cristian

Séjour de 2 nuits en mai 2023
Réponse de Punthill Ivanhoe le 6 juin 2023
Thank you for your feed back

4/10 Médiocre

Jim

Séjour de 2 nuits en mai 2023
Réponse de Hotel Manager le 24 juin 2023
Hi Jim. Thank you for taking the time to score your stay with us. We hope you welcome you back

8/10 Bien

Kerry

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Friendly staff, clean room, comfortable bed but very limited parking.
Séjour de 1 nuit en mai 2023
Réponse de h le 6 juin 2023
Hi Kerry, We appreciate you providing feedback on your recent stay at Punthill Ivanhoe. We are glad that it was a over all a positive experience. We do have limited secure parking on site we recommend pre booking parking or calling the hotel to check if we have parking We hope to welcoming you back to Punthill Ivanhoe.

10/10 Excellent

Peter

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very convenient to Heidelberg and hospitals
Séjour de 2 nuits en avril 2023
Réponse de Hotel Manager le 20 avr. 2023
Hi Peter, We're glad your experience at Punthill Ivanhoe was positive and look forward to welcoming you back to the hotel. We appreciate you taking the time to share your experience.

2/10 Horrible

Steve A.

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
internet and tv was horrid not working well at all, staff was helpful but I gave up as it going in and out
Séjour de 2 nuits en mars 2023
Réponse de Punthill Ivanhoe le 29 mars 2023
Hi Steve, Thank you for investing the time to provide feedback about your recent stay at Punthill Ivanhoe. We're obviously very disappointed to here you had issues with the internet and TV during your stay. Unfortunately sometimes there can be technical issue such as the internet that are out of our control, when we are aware of these thing we do our best to get them sorted for our guest.

8/10 Bien

IAM KIN

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I like it is quiet and bus stops are nearby.
Séjour de 10 nuits en mars 2023
Réponse de Hotel Manager le 26 mars 2023
Thank you for your feedback regarding your recent stay at Punthill Ivanhoe. We're so glad you found our hotel comfortable place to stay close to the bus stop We look forward to seeing you on your next stay.

10/10 Excellent

Michelle

Séjour de 1 nuit en mars 2023
Réponse de Hotel Manager le 26 mars 2023
Thank you for your feedback regarding your recent stay at Punthill Ivanhoe. We're so glad you found our hotel comfortable place to stay.We look forward to seeing you on your next stay.

10/10 Excellent

Annie

Les points forts : Propreté
So convenient for visiting friend in Austin Hosp
Séjour de 3 nuits en mars 2023
Réponse de Punthill Ivanhoe le 19 mars 2023
We're glad your experience at Punthill Ivanhoe was positive and look forward to welcoming you back to the hotel. We appreciate you taking the time to share your experience. We look forward to welcoming you back

4/10 Médiocre

Amy

Voyage en couple
Les points forts : Propreté et équipements
Booked a secured underground carpark, was told upon check in that carparks had been booked out for a week and we would have to wait until someone left and park in one of the 15 provided street parks which meant sitting on the road for 45 minutes. We ended up parking 2 blocks away and having to move the car at 1am.
Séjour de 1 nuit en mars 2023
Réponse de Punthill Ivanhoe le 19 mars 2023
Thank you for investing the time to provide feedback about your recent stay at Punthill Ivanhoe.We're obviously very disappointed to hear of you experience with parking. On further investigation we can see you had request parking on the OTA the day prior to checking in however reception had not confirmed parking as we where fully booking already. We do always recommend calling the hotel directly to confirm we have parking available as we do have very limited spots in our underground car park. We hope to Welcome you back back in the future

10/10 Excellent

kristi

Séjour de 1 nuit en mars 2023
Réponse de Hotel Manager le 20 avr. 2023
Hi Kristi, Thank you for your feedback regarding your recent stay at Punthill Ivanhoe. We look forward to seeing you on your next stay.

8/10 Bien

Rose

Séjour de 1 nuit en mars 2023
Réponse de Hotel Manager le 26 mars 2023
Thank you for your feedback regarding your recent stay at Punthill Ivanhoe

8/10 Bien

phillip

Voyage d’affaires
Les points forts : Équipements et infrastructures et conditions de l’hébergement
I liked the moderness and all the facilities of the unit I stayed in. The friendly and helpful staff.
Séjour de 1 nuit en février 2023
Réponse de Hotel Manager le 1 mars 2023
We appreciate you taking the time to share your experience staying with us at Punthill Ivanhoe. We're glad you found it a comfortable place to stay We pride ourselves on delivering a positive experience and sharing true hospitality. We look forward to welcoming you back to Punthill Ivanhoe in the future.

8/10 Bien

Danielle

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Good comfortable accommodation.
Séjour de 1 nuit en février 2023
Réponse de Hotel Manager le 1 mars 2023
We're glad your experience at Punthill Ivanhoe was positive and look forward to welcoming you back to the hotel. We appreciate you taking the time to share your experience.

10/10 Excellent

Zisis

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
This is one of the best apartment hotels i have stayed in. The amenities were all top notch, the access was easy espaecially as my mother who is disabled was accompany me and it was very easy to get to our room. I will definitely be choosing Punthill Ivanhoe again.
Séjour de 3 nuits en février 2023
Réponse de Hotel Manager le 22 févr. 2023
We appreciate you taking the time to share your experience staying with us at Punthill Ivanhoe. We're glad you found it a comfortable place to stay, and was easy for your mother in law to get around easy. We pride ourselves on delivering a positive experience and sharing true hospitality. We look forward to welcoming you back to Punthill Ivanhoe in the future.

8/10 Bien

Peter

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very nice apartment in the Heidelberg medical precinct. A couple of nice restaurants across the road and main shopping area a 10 minute walk away. Very well presented apartment perfect for a short stay.
Séjour de 3 nuits en février 2023
Réponse de Hotel Manager le 22 févr. 2023
We appreciate you taking the time to share your experience staying with us at Punthill Ivanhoe. We're glad you found it a comfortable place to stay. We pride ourselves on delivering a positive experience and sharing true hospitality. We look forward to welcoming you back to Punthill Ivanhoe in the future.

10/10 Excellent

Rebecca

Séjour de 1 nuit en février 2023
Réponse de Hotel Manager le 4 déc. 2023
Thank you for your feedback regarding your recent stay at Punthill Ivanhoe. We look forward to seeing you on your next stay

8/10 Bien

Lindy

Séjour de 1 nuit en janvier 2023
Réponse de Punthill Ivanhoe le 19 mars 2023
We appreciate you providing feedback on your recent stay at Punthill Ivanhoe.

4/10 Médiocre

Rebecca

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Very tired and a bit grotty - frypan was dirty, couch was worked and stained. Wifi didn't work at all. Lock to the apartment was faulty although with jiggling I got it to lock. Overall needs a bit of TLC. The staff were lovely though.

2/10 Horrible

Amy

Voyage en famille
Les points faibles : Propreté et confort de la chambre
Terrible!
We booked through hotels.com. We had correspondence with the property via email as well as through hotels.com to organise a car park, check in times, etc. hotels.com “guaranteed” our booking. After a 2 hour drive with a 7 week old baby, on arrival they had no record of the booking, said because i booked through a third party website it was never going to be a guaranteed booking, they had no availability and couldn’t do anything. When shown the email sent from their hotel reception address, which they confirmed was definitely their email address, they said hotels.com must have sent it because they didn’t. They blamed it on a scam and said the phone call didn’t come from them, even with being their phone number listed on their business cards. Either a very clever scam with access to the properties email address and phone number and therefor not secure, or made a mistake and had no intention of admitting it.
Séjour de 1 nuit en décembre 2022
Réponse de Hotel Manager le 3 janv. 2023
Upon further investigation we have found a system error and this booking dropped out of our system for reason unknow to us. This can occur with third party bookings. We do always advise booking direct with the hotel to avoid confusion. We would like to welcoming you back to the hotel in the future.

8/10 Bien

Monica

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Easy check in/out with very friendly concierge. Property is well appointed with easy access to local amenities such as restaurants, shops, public transport, hospitals etc. Unit was clean with a comfortable bed. Limited bathing products so it was good I brought my own. There was a hairdryer. Traffic noise can be an issue particularly from ambulance sirens due to the property’s locale. Overall enjoyed my stay. Would highly recommend and will come back.

8/10 Bien

Diane

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Pre-booked parking is an issue after reception closes. Random parkers take the designated spots.
Séjour de 1 nuit en novembre 2022

4/10 Médiocre

Mark

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The Serviced apartment was not serviced in 8 days. The internet never worked despite reporting it repeatingly. Amenities were never checked. We had to ask for every single supply we needed.
Séjour de 1 nuit en novembre 2022

8/10 Bien

Shahban

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Everything was gr8 for me hlpful staffs from first day, gr8 service......
Séjour de 2 nuits en novembre 2022
Réponse de Punthill Ivanhoe le 24 nov. 2022
Thank you for your feedback regarding your recent stay at Punthill Ivanhoe. We're so glad you found our hotel comfortable and clean and our team where helpfulWe look forward to seeing you on your next stay.

10/10 Excellent

Peter

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
nothing apartment was neat and clean and staff were very helpful
Séjour de 2 nuits en novembre 2022

10/10 Excellent

Shirley

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The rooms were large airy and clean!! Our Beds were better than our beds at home..The Lady in charge was cheery and helpful along with a nice trainier gentleman. l will definitely stay with you again Shirley Ciccia
Séjour de 1 nuit en octobre 2022

10/10 Excellent

Jamie-Lee

Séjour de 2 nuits en octobre 2022