Avis sur Pullman Melbourne on the Park
Pullman Melbourne on the Park
192 Wellington Parade, East Melbourne, VIC
Avis
8,4
Très bien
8,6/10
Propreté
9,0/10
Personnel et service
8,6/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
11 nov. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
10/10 Excellent
Danielle
4 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Danielle
Séjour de 5 nuits en mars 2024
Réponse de Eliza Stewart Guest Experience Executive le 12 avr. 2024
Dear Danielle, I am very happy to hear that you enjoyed your stay and that our team here at Pullman Melbourne on the Park made your stay as comfortable and as pleasant as possible. We hope to see you again soon! Kind regards, Eliza StewartGuest Experience Executive
10/10 Excellent
Kamran
Voyage en couple
3 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kamran
Séjour de 2 nuits en mars 2024
Réponse de Eliza Stewart Guest Experience Executive le 12 avr. 2024
Dear Kamran, I am very happy to hear that you enjoyed your stay and that our team here at Pullman Melbourne on the Park made your stay as comfortable and as pleasant as possible. We hope to see you again soon! Kind regards, Eliza StewartGuest Experience Executive
10/10 Excellent
Lisa
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lisa
Séjour de 2 nuits en mars 2024
Réponse de Eliza Stewart Guest Experience Executive le 12 avr. 2024
Dear Lisa, I am very happy to hear that you enjoyed your stay and that our team here at Pullman Melbourne on the Park made your stay as comfortable and as pleasant as possible. We hope to see you again soon! Kind regards, Eliza StewartGuest Experience Executive
10/10 Excellent
Edgard
Voyage en famille
22 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Edgard
Séjour de 3 nuits en février 2024
Réponse de Eliza Stewart Guest Experience Executive le 13 mars 2024
Dear Edgard,We very much appreciate your feedback regarding your stay at Pullman Melbourne On The Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards, Eliza Stewart Guest Experience Executive
10/10 Excellent
Fabian
Voyage en couple
18 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fabian
Séjour de 1 nuit en février 2024
Réponse de Eliza Stewart Guest Experience Executive le 13 mars 2024
Dear Fabian,We very much appreciate your comments regarding your stay at Pullman Melbourne On The Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards, Eliza Stewart Guest Experience Executive
10/10 Excellent
Mell
7 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mell
Séjour de 2 nuits en février 2024
Réponse de Eliza Stewart Guest Experience Executive le 10 févr. 2024
Dear Mell, I am very happy to hear that you enjoyed your stay and that our team here at Pullman Melbourne on the Park made your stay as comfortable and as pleasant as possible. We hope to see you again soon! Kind regards,
10/10 Excellent
Grace
5 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Grace
Séjour de 2 nuits en février 2024
Réponse de Eliza Stewart Guest Experience Executive le 10 févr. 2024
Dear Grace, I am very happy to hear that you enjoyed your stay and that our team here at Pullman Melbourne on the Park made your stay as comfortable and as pleasant as possible. We hope to see you again soon! Kind regards,
10/10 Excellent
Mick, Bushfield
Voyage en couple
22 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mick
Séjour de 2 nuits en janvier 2024
Réponse de Eliza Stewart Guest Experience Executive le 10 févr. 2024
Dear Mick, I am very happy to hear that you enjoyed your stay and that our team here at Pullman Melbourne on the Park made your stay as comfortable and as pleasant as possible. We hope to see you again soon! Kind regards,
8/10 Bien
Sophie
Voyage en couple
15 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sophie
Séjour de 1 nuit en janvier 2024
Réponse de Eliza Stewart Guest Experience Executive le 16 janv. 2024
Dear Sophie, I am very happy to hear that you enjoyed your stay and that our team here at Pullman Melbourne on the Park made your stay as comfortable and as pleasant as possible. I am glad our convenient location was beneficial to you. We hope to see you again soon! Kind regards, Eliza Stewart Guest Experience Executive
8/10 Bien
Peter
15 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
aust open stay
Peter
Séjour de 1 nuit en janvier 2024
Réponse de Eliza Stewart Guest Experience Executive le 16 janv. 2024
Dear Peter, I am very happy to hear that you enjoyed your stay and that our team here at Pullman Melbourne on the Park made your stay as comfortable and as pleasant as possible. We hope to see you again soon! Kind regards, Eliza Stewart Guest Experience Executive
10/10 Excellent
julie
14 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
julie
Séjour de 2 nuits en janvier 2024
Réponse de Eliza Stewart Guest Experience Executive le 12 févr. 2024
Dear Julie, I am very happy to hear that you enjoyed your stay and that our team here at Pullman Melbourne on the Park made your stay as comfortable and as pleasant as possible. We hope to see you again soon! Kind regards,
10/10 Excellent
julie
14 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
julie
Séjour de 2 nuits en janvier 2024
Réponse de Eliza Stewart Guest Experience Executive le 16 janv. 2024
Dear Julie, I am very happy to hear that you enjoyed your stay and that our team here at Pullman Melbourne on the Park made your stay as comfortable and as pleasant as possible. We hope to see you again soon! Kind regards, Eliza Stewart Guest Experience Executive
10/10 Excellent
Amanda
7 janv. 2024
Amanda
Séjour de 1 nuit en janvier 2024
Réponse de Eliza Stewart Guest Experience Executive le 10 févr. 2024
Dear Amanda, I am very happy to hear that you enjoyed your stay and that our team here at Pullman Melbourne on the Park made your stay as comfortable and as pleasant as possible. We hope to see you again soon! Kind regards,
8/10 Bien
Cheryl
3 janv. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Cheryl
Séjour de 2 nuits en décembre 2023
Réponse de Eliza Stewart Guest Experience Executive le 16 janv. 2024
Dear Cheryl, I am very happy to hear that you enjoyed your stay and that our team here at Pullman Melbourne on the Park made your stay as comfortable and as pleasant as possible. We hope to see you again soon! Kind regards, Eliza Stewart Guest Experience Executive
10/10 Excellent
Helen
Voyage en famille
26 déc. 2023
Les points forts : Propreté et personnel et service
Helen
Séjour de 2 nuits en décembre 2023
Réponse de Eliza Stewart Guest Experience Executive le 27 déc. 2023
Dear Helen, Thank you for having taken the time to share some further feedback with us regarding your recent stay. I am very happy to hear that you enjoyed your stay and that our team here at Pullman Melbourne on the Park made your stay as comfortable and as pleasant as possible. We hope to see you again soon! Kind regards, Eliza Stewart Guest Experience Executive
10/10 Excellent
Gweneth
Voyage en couple
16 déc. 2023
Les points forts : Équipements
Gweneth
Séjour de 2 nuits en décembre 2023
Réponse de Eliza Stewart Guest Experience Executive le 27 déc. 2023
Dear Gweneth, Thank you for having taken the time to share some further feedback with us regarding your recent stay. I am very happy to hear that you enjoyed your stay and that our team here at Pullman Melbourne on the Park made your stay as comfortable and as pleasant as possible. We hope to see you again soon! Kind regards, Eliza Stewart Guest Experience Executive
8/10 Bien
Scott
Voyage en couple
10 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Scott
Séjour de 1 nuit en décembre 2023
Réponse de Eliza Stewart Guest Experience Executive le 12 déc. 2023
Dear Scott, I am very happy to hear that you enjoyed your stay and that our team here at Pullman Melbourne on the Park made your stay as comfortable and as pleasant as possible. We hope to see you again soon! Kind regards,
2/10 Horrible
Salvatore
Voyage en groupe
7 déc. 2023
Les points forts : Personnel et service
Les points faibles : Propreté
Salvatore
Séjour de 1 nuit en décembre 2023
Réponse de Eliza Stewart Guest Experience Executive le 27 déc. 2023
Dear Salvatore, Thank you for taking the time to provide some further feedback regarding your recent stay with us at Pullman Melbourne On The Park. First and foremost, I would like to apologise for the negative experience you had upon your arrival. I have specifically noted your comments so that I can address directly with the respective teams. I would like to assure you that this is not the level of service that we aim to provide nor the genuine sense of hospitality that we train our teams to display.Thank you for providing this constructive feedback, as all feedback is valued. If you would like to further discuss, please contact our Front Office Manager Keiko Kinross via email at keiko.kinross@accor.com, and she will be able to further assist you. Kind regards, Eliza StewartGuest Experience Executive
10/10 Excellent
Alys
6 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alys
Séjour de 1 nuit en décembre 2023
Réponse de Eliza Stewart Guest Experience Executive le 12 déc. 2023
Dear Alys, I am very happy to hear that you enjoyed your stay and that our team here at Pullman Melbourne on the Park made your stay as comfortable and as pleasant as possible. We hope to see you again soon! Kind regards,
10/10 Excellent
Bevan
Voyage en famille
5 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bevan
Séjour de 4 nuits en décembre 2023
Réponse de Eliza Stewart Guest Experience Executive le 27 déc. 2023
Dear Bevan, We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are confident your next visit will be even more enjoyable than this one.All the very best for 2024. Sincerely, Eliza Stewart Guest Experience Executive
8/10 Bien
DONGBO
3 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
DONGBO
Séjour de 2 nuits en novembre 2023
Réponse de Eliza Stewart Guest Experience Executive le 12 déc. 2023
Dear Dongbo, I am very happy to hear that you enjoyed your stay and that our team here at Pullman Melbourne on the Park made your stay as comfortable and as pleasant as possible. We hope to see you again soon! Kind regards Eliza StewartGuest Experience Executive
10/10 Excellent
Lauren
3 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lauren
Séjour de 1 nuit en décembre 2023
Réponse de Eliza Stewart Guest Experience Executive le 12 déc. 2023
Dear Lauren, I am very happy to hear that you enjoyed your stay and that our team here at Pullman Melbourne on the Park made your stay as comfortable and as pleasant as possible. We hope to see you again soon! Kind regards,
10/10 Excellent
D
Voyage en famille
29 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
D
Séjour de 1 nuit en novembre 2023
Réponse de Eliza Stewart le 5 déc. 2023
Dear D,Thank you for taking the time to share some feedback regarding your recent stay with us. I am very happy to hear that you enjoyed your stay and that our team here at Pullman Melbourne on the Park made your stay as comfortable and as pleasant as possible. We hope to see you again soon! Kind regards, Eliza StewartGuest Experience Executive
10/10 Excellent
Charles
Voyage en famille
24 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Charles
Séjour de 2 nuits en novembre 2023
Réponse de Eliza Stewart le 5 déc. 2023
Dear Charles, Thank for you taking the time to share some feedback regarding your recent stay with us. I am very happy to hear that you enjoyed your stay and that our team here at Pullman Melbourne on the Park made your stay as comfortable and as pleasant as possible. We hope to see you again soon! Kind regards, Eliza StewartGuest Experience Executive
8/10 Bien
Stephanie
21 nov. 2023
Stephanie
Séjour de 1 nuit en novembre 2023
Réponse de Eliza Stewart Guest Experience Executive le 12 déc. 2023
Dear Stephanie, t is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,
10/10 Excellent
Siobhan
Voyage en couple
9 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Siobhan
Séjour de 1 nuit en novembre 2023
Réponse de Eliza le 20 nov. 2023
Dear Siobhan, Thank you for having taken the time to share some further feedback with us regarding your recent stay. I am very happy to hear that you enjoyed your stay and that our team here at Pullman Melbourne on the Park made your stay as comfortable and as pleasant as possible. We hope to see you again soon! Eliza Guest Experience Executive
4/10 Médiocre
Sam
30 oct. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Sam
Séjour de 1 nuit en octobre 2023
10/10 Excellent
Corey
Voyage en couple
22 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Corey
Séjour de 1 nuit en octobre 2023
10/10 Excellent
Caroline
21 oct. 2023
Caroline
Séjour de 1 nuit en octobre 2023
Réponse de Eliza le 20 nov. 2023
Dear Caroline, Thank you for having taken the time to share some further feedback with us regarding your recent stay. I am very happy to hear that you enjoyed your stay and that our team here at Pullman Melbourne on the Park made your stay as comfortable and as pleasant as possible. We hope to see you again soon! Eliza Guest Experience Executive
10/10 Excellent
Kathryn
Voyage en famille
17 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kathryn
Séjour de 2 nuits en octobre 2023
6/10 Satisfaisant
Jason
13 oct. 2023
Jason
Séjour de 1 nuit en septembre 2023
Réponse de Eliza le 20 nov. 2023
Dear Jason, I am very happy to hear that you enjoyed your stay and that our team here at Pullman Melbourne on the Park made your stay as comfortable and as pleasant as possible. We hope to see you again soon! Eliza Guest Experience Executive
8/10 Bien
Richard, Del Mar
Voyage en famille avec de jeunes enfants, Voyage d’affaires
9 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Richard
Séjour de 3 nuits en octobre 2023
Réponse de Stephan Leroy - General Manager le 11 oct. 2023
Dear Richard,We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project.It is especially pleasing to hear that you enjoyed not only our location but the service from our staff as we strive to create a memorable experience for every guest who stays with us.I do want to apologize that we experienced issues with the heating in the Pool during your stay. We then were delayed by waiting on replacements parts to come from interstate. I am sorry this impacted your stay and assure you that our pool is normally heated all year round.Thank you again for sharing your experience, and we are confident your next visit will be even more enjoyable than this one.All the very best for the remainder of 2023.
10/10 Excellent
Ingo, Augsburg
7 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ingo
Séjour de 1 nuit en octobre 2023
Réponse de Stephan Leroy - General Manager le 8 oct. 2023
Dear Ingo,We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project.It is especially pleasing to hear that you enjoyed not only our location but the service from our staff as we strive to create a memorable experience for every guest who stays with us.Thank you again for sharing your experience, and we are confident your next visit will be even more enjoyable than this one.All the very best for the remainder of 2023.
10/10 Excellent
Russell
1 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Russell
Séjour de 2 nuits en septembre 2023
Réponse de Stephan Leroy - General Manager le 3 oct. 2023
Dear Russell,We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project.It is especially pleasing to hear that you enjoyed not only our location but the service from our staff as we strive to create a memorable experience for every guest who stays with us.Thank you again for sharing your experience, and we are confident your next visit will be even more enjoyable than this one.All the very best for the remainder of 2023.
10/10 Excellent
Linda
1 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Linda
Séjour de 2 nuits en septembre 2023
Réponse de Stephan Leroy - General Manager le 1 oct. 2023
Dear Linda,We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project.It is especially pleasing to hear that you enjoyed not only our location but the service from our staff as we strive to create a memorable experience for every guest who stays with us.Thank you again for sharing your experience, and we are confident your next visit will be even more enjoyable than this one.All the very best for the remainder of 2023.
6/10 Satisfaisant
Voyageur vérifié
1 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en septembre 2023
Réponse de Stephan Leroy - General Manager le 1 oct. 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Pullman Melbourne On The Park. I am sorry that your experience did not meet your or our own expectations; please allow me to express my sincerest apologies.At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Unfortunately as this review has come through anonymously we aren't able to follow up further with you regarding this matter.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future by staying with us again.
8/10 Bien
Simon
25 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Simon
Séjour de 1 nuit en septembre 2023
Réponse de Stephan Leroy - General Manager le 26 sept. 2023
Dear Simon,We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project.It is especially pleasing to hear that you enjoyed not only our location but the service from our staff as we strive to create a memorable experience for every guest who stays with us.Thank you again for sharing your experience, and we are confident your next visit will be even more enjoyable than this one.All the very best for the remainder of 2023.
10/10 Excellent
Lynette
23 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lynette
Séjour de 1 nuit en septembre 2023
Réponse de Stephan Leroy - General Manager le 24 sept. 2023
Dear Lynette,We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project.It is especially pleasing to hear that you enjoyed not only our location but the service from our staff as we strive to create a memorable experience for every guest who stays with us.Thank you again for sharing your experience, and we are confident your next visit will be even more enjoyable than this one.All the very best for the remainder of 2023.
10/10 Excellent
Georgina
23 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Georgina
Séjour de 1 nuit en septembre 2023
Réponse de Stephan Leroy - General Manager le 24 sept. 2023
Dear Georgina,We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project.It is especially pleasing to hear that you enjoyed not only our location but the service from our staff as we strive to create a memorable experience for every guest who stays with us.Thank you again for sharing your experience, and we are confident your next visit will be even more enjoyable than this one.All the very best for the remainder of 2023.
10/10 Excellent
Mark
Voyage en couple
20 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mark
Séjour de 1 nuit en septembre 2023
Réponse de Stephan Leroy - General Manager le 22 sept. 2023
Dear Mark,We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project.It is especially pleasing to hear that you enjoyed not only our location but the service from our staff as we strive to create a memorable experience for every guest who stays with us.Thank you again for sharing your experience, and we are confident your next visit will be even more enjoyable than this one.All the very best for the remainder of 2023.
10/10 Excellent
Lea Jade
15 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lea Jade
Séjour de 1 nuit en septembre 2023
Réponse de Stephan Leroy - General Manager le 18 sept. 2023
Dear Lea Jade,We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project.It is especially pleasing to hear that you enjoyed not only our location but the service from our staff as we strive to create a memorable experience for every guest who stays with us.Thank you again for sharing your experience, and we are confident your next visit will be even more enjoyable than this one.All the very best for the remainder of 2023.
10/10 Excellent
sonia
Voyage en famille
12 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
sonia
Séjour de 1 nuit en septembre 2023
Réponse de Stephan Leroy - General Manager le 15 sept. 2023
Dear Sonia,We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project.It is especially pleasing to hear that you enjoyed not only our location but the service from our staff as we strive to create a memorable experience for every guest who stays with us.Thank you again for sharing your experience, and we are confident your next visit will be even more enjoyable than this one.All the very best for the remainder of 2023.
8/10 Bien
Rodney
Voyage en famille
10 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rodney
Séjour de 1 nuit en septembre 2023
Réponse de Stephan Leroy - General Manager le 15 sept. 2023
Dear Rodney,We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project.It is especially pleasing to hear that you enjoyed not only our location but the service from our staff as we strive to create a memorable experience for every guest who stays with us.I am sorry you experienced delays with our In Room Dining service. We have recently recruited a new Executive Chef and are making changes to further improve this service for our valued guests.Thank you again for sharing your experience, and we are confident your next visit will be even more enjoyable than this one.All the very best for the remainder of 2023.
8/10 Bien
Anilyn
30 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Anilyn
Séjour de 1 nuit en août 2023
Réponse de Stephan Leroy - General Manager le 30 août 2023
Dear Anilyn,We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project.Thank you again for sharing your experience, and we are confident your next visit will be even more enjoyable than this one.All the very best for the remainder of 2023.
10/10 Excellent
Lea Jade
Voyage en groupe
25 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lea Jade
Séjour de 1 nuit en août 2023
Réponse de Stephan Leroy - General Manager le 29 août 2023
Dear Lea,We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project.It is especially pleasing to hear that you enjoyed not only our location but the service from our staff as we strive to create a memorable experience for every guest who stays with us.Thank you again for sharing your experience, and we are confident your next visit will be even more enjoyable than this one.All the very best for the remainder of 2023.
10/10 Excellent
Tricia
Voyage d’affaires
14 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tricia
Séjour de 1 nuit en août 2023
Réponse de Stephan Leroy - General Manager le 17 août 2023
Dear Tricia,We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. Let me also take this opportunity to thank you for your ongoing loyalty as one of our valued ALL Gold Members.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project and the improvements made to our accessible rooms.It is especially pleasing to hear that you enjoyed not only our location but the service from our staff as we strive to create a memorable experience for every guest who stays with us.Thank you again for sharing your experience, and we are confident your next visit will be even more enjoyable than this one. If there is anything else we can do to make your next stay more comfortable, please don't hesitate to let our team know.All the very best for the remainder of 2023, we look forward to your next stay with us.
10/10 Excellent
Kristy
Voyage en famille
13 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kristy
Séjour de 1 nuit en août 2023
Réponse de Stephan Leroy - General Manager le 14 août 2023
Dear Kristy,We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project.It is especially pleasing to hear that you enjoyed not only our location but the service from our staff as we strive to create a memorable experience for every guest who stays with us.Thank you again for sharing your experience, and we are confident your next visit will be even more enjoyable than this one.All the very best for the remainder of 2023.
8/10 Bien
Steve
20 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Steve
Séjour de 1 nuit en juillet 2023
Réponse de Stephan Leroy - General Manager le 25 juil. 2023
Dear Steve,We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project.It is especially pleasing to hear that you enjoyed not only our location but the service from our staff as we strive to create a memorable experience for every guest who stays with us.Thank you again for sharing your experience, and we are confident your next visit will be even more enjoyable than this one.All the very best for 2023.
10/10 Excellent
Shannon
Voyage en famille
16 juil. 2023
Les points forts : Propreté et personnel et service
Shannon
Séjour de 1 nuit en juillet 2023
Réponse de Stephan Leroy - General Manager le 17 juil. 2023
Dear Shannon,We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project.It is especially pleasing to hear that you enjoyed not only our location but the service from our staff as we strive to create a memorable experience for every guest who stays with us.Thank you again for sharing your experience, and we are confident your next visit will be even more enjoyable than this one.All the very best for 2023.