Avis sur Oaks Melbourne on Collins Suites
Oaks Melbourne on Collins Suites
480 Collins Street, Melbourne, VIC
Avis
7,6
Bien
8,0/10
Propreté
7,8/10
Personnel et service
7,2/10
Équipements
7,4/10
Infrastructures et conditions de l’hébergement
7,2/10
Écoresponsabilité
Avis
28 nov. 2023
Séjour de 5 nuits en novembre 2023
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
19 sept. 2023
Les points forts : Propreté et confort de la chambre
Very satisfied
Voyageur vérifié
Séjour de 1 nuit en septembre 2023
Réponse de BM le 24 sept. 2023
Dear Guest, Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.
10/10 Excellent
FRANCOIS
26 déc. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
FRANCOIS
6/10 Satisfaisant
Eric
4 oct. 2016
Les points faibles : Personnel et service
Décevant en tous points, sauf le sitution
Eric
8/10 Bien
Damien, Melbourne
16 mai 2013
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good Location - Everything you need
Damien
8/10 Bien
Damien, Paris
16 mai 2013
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon emplacement- Tout le necessaire y est
Damien
6/10 Satisfaisant
Patrick B
25 juil. 2012
Les points forts : Propreté et personnel et service
Pas mal
Patrick B
8/10 Bien
Christophe, Lyon, France
15 avr. 2012
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Idéal pour court séjour à Melbourne
Christophe
6/10 Satisfaisant
Gérard, Nouméa
4 mai 2011
Les points forts : Propreté
Les points faibles : Confort de la chambre
Oak on Collins.
Gérard
10/10 Excellent
Ian
26 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Ian
Séjour de 3 nuits en mai 2024
6/10 Satisfaisant
Kylie
Voyage en couple
22 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Kylie
Séjour de 2 nuits en mai 2024
Réponse de Dan le 22 mai 2024
Dear Kylie, Thank you for taking the time to provide your feedback. Please accept our apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Your feedback has been passed on. We look forward to an opportunity to welcome you back in the near future to change your mind from a "Don't" to a "Do".
6/10 Satisfaisant
Tarina
Voyage en famille
20 mai 2024
Les points faibles : Propreté
Tarina
Séjour de 2 nuits en mai 2024
Réponse de Dan le 23 mai 2024
Dear Tarina Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.
8/10 Bien
Garrick
17 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Garrick
Séjour de 2 nuits en mai 2024
Réponse de Putu le 18 mai 2024
Thank you for the positive feedback
10/10 Excellent
Atish, Peestons
17 mai 2024
Atish
Séjour de 2 nuits en mai 2024
Réponse de Putu le 18 mai 2024
Thank you so much for the positive review
10/10 Excellent
Pauline
13 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Pauline
Séjour de 1 nuit en mai 2024
Réponse de Dan le 13 mai 2024
Thank you for the excellent review
10/10 Excellent
Malcolm
Voyage en groupe
5 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Malcolm
Séjour de 2 nuits en mai 2024
Réponse de Nethmi le 11 mai 2024
Thank you for your review! We are glad you found location of the hotel to be convenient and we look forward to seeing you next time.
8/10 Bien
Debbie
Voyage en famille
4 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Debbie
Séjour de 1 nuit en mai 2024
Réponse de BM le 5 mai 2024
Dear Debbie ,Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.
8/10 Bien
sharon
Voyage en famille
29 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
sharon
Séjour de 2 nuits en avril 2024
Réponse de BM le 6 mai 2024
Dear Sharon, Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.
2/10 Horrible
Alex
Voyage en couple
28 avr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Alex
Séjour de 2 nuits en avril 2024
Réponse de BM le 28 avr. 2024
Dear Alex, Thank you for taking the time to give your honest. Please accept our sincere apology for not being able to meet our usual standards during your stay. We have taken note of your feedback. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. And once again thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards, Manager - Oaks Melbourne on Collins.
8/10 Bien
Mark
26 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Mark
Séjour de 2 nuits en avril 2024
Réponse de BM le 28 avr. 2024
Dear Mark,Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.
10/10 Excellent
Laura
25 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Laura
Séjour de 1 nuit en avril 2024
Réponse de BM le 27 avr. 2024
Dear Laura,Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.
10/10 Excellent
Angela
20 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Angela
Séjour de 1 nuit en avril 2024
Réponse de BM le 21 avr. 2024
Dear Angela,Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.
10/10 Excellent
Lina
Voyage en couple
17 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Lina
Séjour de 6 nuits en avril 2024
Réponse de BM le 21 avr. 2024
Dear Lina,Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.
8/10 Bien
Christine
Voyage en famille
14 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Christine
Séjour de 1 nuit en avril 2024
Réponse de BM le 15 avr. 2024
Dear Christine, Thank you for taking the time to give your honest review Please accept our sincere apology for any inconvenience during your stay. We have taken note of your feedback room and would like to reassure you that that your comments have been shared with the team. And once again thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards, Manager - Oaks Melbourne on Collins.
8/10 Bien
Christine
Voyage en famille
13 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Christine
Séjour de 3 nuits en avril 2024
Réponse de BM le 15 avr. 2024
Dear Christine,Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.
8/10 Bien
Leigh
13 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Leigh
Séjour de 2 nuits en avril 2024
Réponse de BM le 15 avr. 2024
Dear Leigh, Thank you for taking the time to give review and we appreciate your ratings. Your feedback has been passed on. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards, Manager - Oaks Melbourne on Collins.
4/10 Médiocre
Christopher
7 avr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Christopher
Séjour de 2 nuits en avril 2024
Réponse de Nethmi le 12 avr. 2024
Dear Christopher,Thank you for taking the time to provide us feedback. We appreciate your ratings. Please accept our sincere apologies for any inconvenience during your stay. We will appreciate if you kindly highlight the areas which you think needs to be improved. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Regards, Oaks Melbourne on Collins.
10/10 Excellent
Julie
29 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Julie
Séjour de 5 nuits en mars 2024
Réponse de BM le 31 mars 2024
Dear Julie,Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.
8/10 Bien
Kristie, Hughesdale
28 mars 2024
Les points forts : Propreté
Kristie
Séjour de 1 nuit en mars 2024
Réponse de BM le 29 mars 2024
Dear Kristie,Thank you for taking the time to provide your feedback.we appreciate your ratings and please accept our sincere apologies for any inconvenience during your stay. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards, Manager - Oaks Melbourne on Collins
2/10 Horrible
Savannah
Voyage en couple
4 mars 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Savannah
Séjour de 3 nuits en mars 2024
Réponse de BM le 4 mars 2024
Dear Savannah,Thank you for taking the time to share your review on your recent stay.Please accept my sincere apology for not being able to meet our usual standards during your recent stay. We have taken note of your feedback regarding the cleanliness of the room and would like to reassure you that that your comments have been shared with the housekeeping team and action has been taken to ensure these matters are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future.Thank you again for your time.Best Regards,Oaks Melbourne on Collins.
10/10 Excellent
Marek, Newport
Voyage en famille
3 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Marek
Séjour de 6 nuits en décembre 2023
Réponse de BM le 4 mars 2024
Dear Marek,Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.
4/10 Médiocre
Jack
3 mars 2024
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Jack
Séjour de 2 nuits en mars 2024
Réponse de BM le 9 mars 2024
Dear JackThank you for taking the time to provide us feedback.We appreciate your ratings. Please accept our sincere apologies for any inconvenience during your stay. We will appreciate if you kindly highlight the areas which you think needs to be improved. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Regards, Manager - Oaks Melbourne on Collins.
8/10 Bien
Sarah Jane, Alberton
27 févr. 2024
Sarah Jane
Séjour de 3 nuits en février 2024
Réponse de Cindy le 21 mars 2024
Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.
4/10 Médiocre
Linda
Voyage en couple
27 févr. 2024
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Linda
Séjour de 4 nuits en février 2024
Réponse de Cindy le 29 févr. 2024
Dear Linda,Thank you for taking the time to provide your feedback.Please accept our apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Your feedback has been passed on. We look forward to an opportunity to welcome you back in the near future to change your mind from a "Don't" to a "Do".Regards, Manager - Oaks Melbourne on Collins.
6/10 Satisfaisant
Rowena
Voyage en famille
26 févr. 2024
Rowena
Séjour de 1 nuit en janvier 2024
Réponse de Cindy le 29 févr. 2024
Dear Rowena.Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards,Manager - Oaks Melbourne on Collins.
10/10 Excellent
steven
Voyage d’affaires
26 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
steven
Séjour de 2 nuits en janvier 2024
Réponse de Cindy le 29 févr. 2024
Dear Steven,Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards,Manager - Oaks Melbourne on Collins.
8/10 Bien
Cheryl
25 févr. 2024
Cheryl
Séjour de 3 nuits en février 2024
Réponse de Cindy le 21 mars 2024
Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.
2/10 Horrible
Ashraf
Voyage d’affaires
25 févr. 2024
I will never book this hotel again.
Ashraf
Séjour de 1 nuit en février 2024
Réponse de Cindy le 29 févr. 2024
Dear AshrafThank you for taking the time to share your review on your recent stay.Please accept my sincere apology for not being able to meet our usual standards during your recent stay. We have taken note of your feedback regarding your stay and would like to reassure you that that your comments have been shared with the team and action has been taken to ensure these matters are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future.Thank you again for your time.
8/10 Bien
Christina
Voyage en famille
25 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Christina
Séjour de 2 nuits en février 2024
Réponse de Nilam le 26 févr. 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk
10/10 Excellent
Anne-Marie
24 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Anne-Marie
Séjour de 2 nuits en février 2024
Réponse de Cindy le 29 févr. 2024
Dear Anne-Marie Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Your feedback has been passed on. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards, Manager - Oaks Melbourne on Collins.
10/10 Excellent
Jodie
24 févr. 2024
Jodie
Séjour de 1 nuit en février 2024
Réponse de Cindy le 21 mars 2024
Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards,Manager - Oaks Melbourne on Collins.
10/10 Excellent
Mark
21 févr. 2024
Les points forts : Propreté et confort de la chambre
Mark
Séjour de 1 nuit en février 2024
Réponse de Nilam le 26 févr. 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk
10/10 Excellent
Meleesa
20 févr. 2024
Les points forts : Propreté et confort de la chambre
Oaks on Colin’s Melbourne
Meleesa
Séjour de 2 nuits en février 2024
Réponse de Nilam le 26 févr. 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk
6/10 Satisfaisant
David
Voyage d’affaires
19 févr. 2024
Les points forts : Propreté et confort de la chambre
David
Séjour de 3 nuits en février 2024
Réponse de Cindy le 29 févr. 2024
Dear David.Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.
6/10 Satisfaisant
Tania
18 févr. 2024
Les points forts : Propreté
Tania
Séjour de 1 nuit en février 2024
Réponse de Cindy le 29 févr. 2024
Dear Tania.Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.
8/10 Bien
eric
Voyage en famille
18 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
eric
Séjour de 2 nuits en février 2024
Réponse de Nilam le 26 févr. 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk
10/10 Excellent
Amy
18 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Amy
Séjour de 2 nuits en février 2024
Réponse de Nilam le 26 févr. 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk
8/10 Bien
Sabita
17 févr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Sabita
Séjour de 4 nuits en février 2024
Réponse de Nilam le 26 févr. 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk
8/10 Bien
Robert
16 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Robert
Séjour de 3 nuits en février 2024
Réponse de Nilam le 26 févr. 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk
8/10 Bien
Shams
16 févr. 2024
Shams
Séjour de 3 nuits en février 2024
Réponse de Nilam le 26 févr. 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk