Avis sur Hop Inn Hotel Tomas Morato Quezon City
Hop Inn Hotel Tomas Morato Quezon City
312 Tomas Morato Avenue, Brgy. South Triangle, Quezon City
Avis
8,8
Excellent
9,2/10
Propreté
8,8/10
Personnel et service
7,8/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
Voyage en couple
29 avr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 1 nuit en avril 2024
8/10 Bien
Archie
16 avr. 2024
Archie
Séjour de 3 nuits en avril 2024
10/10 Excellent
Julio
12 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Julio
Séjour de 2 nuits en mars 2024
Réponse de Vina Andrea Estrada, Front Office Supervisor le 15 avr. 2024
We love you here! Thank you so much for taking the time to give such big commendations to my team. I pride myself on having accommodating and friendly colleagues who effortlessly deliver excellent customer care, and I am really happy that this was shown in your review. Rest assured that your warm thoughts will be shared amongst them. Thank you for sharing these good vibes, and see you again here at Hop Inn Hotel Tomas Morato!Have a good day!Best regards,
4/10 Médiocre
Rich
8 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Rich
Séjour de 6 nuits en février 2024
Réponse de Vina Andrea Estrada, Front Office Supervisor le 18 févr. 2024
Dear Mr. Rich,While we are known for providing clean rooms and ideal experience to our guest, we are sad to hear that your stay with us was not up to standard. Rest assured that I will personally investigate what happened during your stay to prevent this from happening again. We hope that you give us another chance to make things right and serve you better. Thank you very much and have a good day!Best regards,
10/10 Excellent
Jonas
3 févr. 2024
Les points forts : Propreté
Jonas
Séjour de 1 nuit en février 2024
Réponse de Vina Andrea Estrada, Front Office Supervisor le 18 févr. 2024
Dear Mr. Jonas,Thank you for the 5 out of 5 hotel score rating! We hope that you enjoyed your time as much as we enjoyed having you here. Please know that we are here for you should you need a place to stay again in the area. Until then, stay safe!Kind regards,
10/10 Excellent
Ricardo Jr
25 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ricardo Jr
Séjour de 2 nuits en décembre 2023
Réponse de Vina Andrea Estrada, Front Office Supervisor le 18 févr. 2024
Dear Mr. Ricardo Jr.Hello there! Thank you for sparing a time to write us a review. We hope that you had a wonderful experience with us and that you will continue to support us in the many more years to come.Thank you very much and have a good day!Best regards,
10/10 Excellent
Jerene
Voyage d’affaires
7 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jerene
Séjour de 1 nuit en novembre 2023
10/10 Excellent
JONGCHEOL
3 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
JONGCHEOL
Séjour de 2 nuits en novembre 2023
10/10 Excellent
Dante
29 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dante
Séjour de 2 nuits en novembre 2023
8/10 Bien
William
Voyage en famille
29 oct. 2023
Les points forts : Propreté et personnel et service
William
Séjour de 1 nuit en octobre 2023
10/10 Excellent
SOONKI
16 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
SOONKI
Séjour de 8 nuits en octobre 2023
Réponse de Vina Andrea, Front Office Supervisor le 21 oct. 2023
Dear Mr. Soonki,Thank you so much for giving us a perfect rating. Your feedback means the world to us. I hope your next stay is just around the corner. Call us if there is anything we can help you with.Have a good day ahead!Best regards,
10/10 Excellent
EDWIN ARTURO
Voyage d’affaires
21 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
EDWIN ARTURO
Séjour de 5 nuits en juillet 2023
Réponse de Vina Andrea Estrada, Front Office Supervisor le 10 sept. 2023
Dear Mr. Edwin Arturo,Hello from Hop Inn Hotel Tomas Morato!We are thrilled to bits to hear from you! Thank you so much for sparing us a time to write your experience with us. It gives us so much joy whenever our guests leave us with a memorable and outstanding experience. Rest assured that we will maintain the facilities upkeep and all our transactions at the front desk smooth and prompt. Always know that we are here for you, should you need a place to stay in the area. Can't wait to have our next reunion! Stay awesome!Yours truly,
10/10 Excellent
Voyageur vérifié
31 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 5 nuits en juillet 2023
Réponse de Vina Andrea Estrada, Front Office Supervisor le 20 août 2023
Dear Anonymous,We appreciate your warm thoughts regarding your most recent visit to Hop Inn Hotel Tomas Morato. Our utmost priority is to give all our valued guests a memorable experience, and I am glad to see that this was reflected in your review. Please do not hesitate to book with us again should you need a place in the area soon. Thank you so much once again and have a good day!
8/10 Bien
Voyageur vérifié
Voyage en groupe
12 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jackie - 🇺🇸
Voyageur vérifié
Séjour de 1 nuit en juillet 2023
Réponse de Vina Andrea Estrada, Front Office Supervisor le 22 juil. 2023
Dear Ms. Jackie,We are sorry if you were disturbed during the wee hours of the night. Rest assured that this feedback will be taken on board and have our reliable security check the hallways to prevent noise from happening again. Thank you so much for sharing your feedback and we hope that this won't deter you from booking with us again.Have a good day!Kind regards,
6/10 Satisfaisant
Anthony
Voyage en famille, Voyage en couple
30 juin 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Anthony
Séjour de 2 nuits en juin 2023
Réponse de Vina Andrea Estrada, Front Office Supervisor le 22 juil. 2023
Dear Mr. Anthony,Thank you very much for sharing your experience with us. We hope that you had a satisfactory stay despite of not having your visitors in your room. There is a limited number of guests in the room as mandated by the government and it makes us sad that while we try to deliver a great experience, we have let you down. We hope that you give us another chance to make things right. Have a good day!Kind regards,
10/10 Excellent
jin
Voyage en groupe
20 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
jin
Séjour de 2 nuits en juin 2023
Réponse de Vina Andrea Estrada, Front Office Supervisor le 22 juil. 2023
Dear Ms. Jin,I just wanted to let you know how much we appreciate your review here at Hop Inn Hotel Tomas Morato! When you gave us a perfect score, you made everyone on our team happy. We are grateful for the opportunity to serve you.Always remember that you are welcome to stay with us whenever you need a place to stay in Quezon City! Have a wonderful day!Sincerely yours,
8/10 Bien
Francis
23 mai 2023
Francis
Séjour de 3 nuits en mai 2023
Réponse de Vina Andrea Estrada, Front Office Supervisor le 18 juin 2023
Dear Mr. Francis,Greetings from Hop Inn Hotel Tomas Morato!It fills us with so much happiness whenever a guest leaves us a positive review. We sincerely hope that your time with us was memorable, and if you find yourself in need of a place around the area in the near future, know that we are always here for you!Until our next reunion! Have a good day!
8/10 Bien
Gabriel
Voyage en groupe
17 mai 2023
Les points forts : Personnel et service
Gabriel
Séjour de 2 nuits en mai 2023
Réponse de Vina Andrea Estrada, Front Office Supervisor le 21 mai 2023
Dear Mr. Gabriel,Thank you for your continued patronage and support of Hop Inn Hotel Tomas Morato. We are very happy to have earned another loyal guest who comes back for our excellent customer service.We apologize if the room given to you at that time was not up to par. I have notified our housekeeping team about this and shall find effective solution on how to deal with molds right away.We hope that you give us another chance to serve you better. Please give us a call and know that we are here for you. Have a good day!Kind regards,
10/10 Excellent
Enrico
10 mai 2023
Enrico
Séjour de 1 nuit en mai 2023
Réponse de Vina Andrea Estrada, Front Office Supervisor le 4 juin 2023
Dear Mr. Enrico,Hello there! It is nice to hear from you. Thank you for leaving a 5/5 rating. I hope that you had a memorable experience as much as how we loved you here. We greatly value your support and know that we will always be here for you should you need a home to stay here in Quezon City. Have a good day! Yours truly,
8/10 Bien
Francisco
5 mai 2023
Francisco
Séjour de 2 nuits en avril 2023
Réponse de Vina Andrea Estrada, Front Office Supervisor le 21 mai 2023
Dear Mr. Francisco,Thank you so much for your patronage and high recommendation. We hope that we were able to provide you a wonderful experience and that you would always include us in your many more trips around the area.Thank you once again and have a good day!Kind regards,
6/10 Satisfaisant
Michael
30 avr. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Michael
Séjour de 9 nuits en avril 2023
Réponse de Vina Andrea Estrada, Front Office Supervisor le 21 mai 2023
Dear Mr. Michael,Thank you for leaving us a review. While we are saddened to hear that we did not meet your expectations, it is with feedbacks like this help us improve for the better. I would like to know what went wrong and investigate this matter further. I would appreciate it if you can give us a call or send an email in order for us to understand better. Looking forward to hearing from you. Thank you so much and have a good day!Kind regards,
10/10 Excellent
Cipriano
Voyage d’affaires, Voyage en couple
29 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cipriano
Séjour de 1 nuit en avril 2023
Réponse de Izzaburn Ann Punzalan, Front Office Supervisor le 29 avr. 2023
Dear Mr. Cipriano,Warmest Greetings from Hop Inn Hotel Tomas Morato!We are thrilled to know that you had a memorable stay with us. We truly thank you for your appreciation to our team and our services. This serves as a proof that we're doing the best for our guests. Please know that we are more than glad to welcome you again soon!Wishing you best regards and stay safe sir.
10/10 Excellent
Benedicto
28 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Benedicto
Séjour de 3 nuits en avril 2023
Réponse de Izzaburn Ann Punzalan, Front Office Supervisor le 29 avr. 2023
Dear Mr. Benedicto,A pleasant weekend to you!What a lovely feedback! I am very delighted to learn that you had a great experience with us. It is our pleasure to be of service to you sir. We always see to it that our rooms are sanitized and cleaned well for your safety and convenience especially these trying times of Covid. Thank you so much for a generous rating.We can't wait to welcome you again anytime soon. Sending you kind regards and stay safe!
2/10 Horrible
rogelio
27 avr. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
rogelio
Réponse de Izzaburn Ann Punzalan, Front Office Supervisor le 29 avr. 2023
Dear Mr. Obana,Warmest Greetings!It is our sincerest regret to hear that you didn't have a pleasant experience with us. Our utmost priority is to deliver an excellent customer service to all our guests and we apologize if we did not meet your expectations. Please be informed that we have taken further investigation on the concerns raised and we wish to guide you that Hop Inn Hotel Tomas Morato offers free parking on a first come first serve basis. As we are aware that we only have limited parking spaces available and these easily gets full, our team sees to it that this is well indicated not only to our partner's websites, upon booking the reservation and well discussed during check-in (For Expedia - Please see the At a Glance portion and Messages). The management do not intend to provide any deceptive information to our valued guests - reason why we always strive to advise all services offered which our team was able to conduct accordingly. We highly request your kind understanding that the free parking we offer is not guaranteed. In the event that the slots are fully occupied, we indeed guide our guests to a nearby pay parking as an extension of our services. Hop Inn Hotels only provide basic accommodation with minimum service and amenities without compromising the price. Even though we lack of some other amenities, we compromise by providing clean and well-kept rooms that are safe and meet the basic needs of a guest. Moreover, the property is known for offering the best affordable rate within the area of Quezon City. Please be informed that when booking online, the base rate will first be observed but Price details including notice of taxes and fees are indicated. This is available upon selection of room category preferred. We sincerely hope we were able to enlighten you on the concerns. Thank you for providing us your feedback and rest assured that your message is highly recognized. This will certainly help us on taking further improvements needed. Our line will always be open for you, should you have any questions or queries. Thank you so much and be safe!
10/10 Excellent
Cipriano
Voyage d’affaires, Voyage en couple
26 avr. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Cipriano
Séjour de 2 nuits en avril 2023
Réponse de Izzaburn Ann Punzalan, Front Office Supervisor le 26 avr. 2023
Dear Mr. Tiongson,Warmest Greetings from Hop Inn Hotel Tomas Morato!This just made our day! We are very thrilled to know that we're able to serve you the best. Thank you for leaving us your positive feedback. I am very certain that your message will make the team smile and I can't help but thank you enough for such a gift.We value your appreciation with us and to Hop Inn Hotel Tomas Morato. In the event you wanted to stay for another night, please know that we're here for you!Thank you and have a good day!
10/10 Excellent
Ramelyn
Voyage en famille
18 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ramelyn
Séjour de 3 nuits en avril 2023
Réponse de Izzaburn Ann Punzalan, Front Office Supervisor le 26 avr. 2023
Dear Ms. Ramelyn,A pleasant day to you!It feels so great that we, at Hop Inn Hotel Tomas Morato had shared an wonderful hotel experience with you. Your positive review just made it even more special and we want to thank you sincerely!Thank you once more, and we hope to see you soon! Best wishes!
6/10 Satisfaisant
Minerva
17 avr. 2023
Les points forts : Propreté
Les points faibles : Équipements
Minerva
Séjour de 8 nuits en avril 2023
Réponse de Izzaburn Ann Punzalan, Front Office Supervisor le 26 avr. 2023
Dear Ms. Minerva,Warmest Greetings!Thank you so much for your feedback. It is our sincerest regret for failing your expectations in our rooms. Please be advised that Hop Inn Hotels offer the basic room accommodation at a great deal price. Some of amenities found in other hotels may be unavailable but our team strives to serve our guests just the best we could offer. We hope that we could share another opportunity to serve you in the near future. For more assistance, please know that our Front desk team will always gladly assist. Have a good day!
10/10 Excellent
Maria Elena
Voyage en famille
15 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maria Elena
Séjour de 11 nuits en mars 2023
Réponse de Izzaburn Ann Punzalan, Front Office Supervisor le 26 avr. 2023
Dear Ms. Maria Elena,Warmest Greetings from Hop Inn Hotel Tomas Morato!We wish to express our sincerest gratitude for taking time to leave us this wonderful feedback. Our team is very delighted to have received your kind words. We will be more encouraged in doing a good job and very hopeful as well that you could visit us again.Despite the lack of in-room amenities such as fridge, we are still thankful that you have chosen our property. Until we see each other again. Take care!
10/10 Excellent
charlotte
Voyage en couple
10 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
charlotte
Séjour de 2 nuits en avril 2023
Réponse de Izzaburn Ann Punzalan, Front Office Supervisor le 26 avr. 2023
Dear Ms. Charlotte,Warmest Greetings!It warms our hearts whenever our esteemed guests share their positive experience with us. We wish to thank you for complimenting the team and our services. We are very glad that you felt safe and comfortable in our rooms. Not only that, you loved the hotel's accessibility to other restaurants and business establishments.We couldn't ask for more but your utmost satisfaction.Always know that we're always happy to welcome you whenever you wish to stay overnight or longer! Until next time! Have a good day!
8/10 Bien
Antonio C
8 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Antonio C
Séjour de 7 nuits en mars 2023
Réponse de Izzaburn Ann Punzalan, Front Office Supervisor le 26 avr. 2023
Dear Mr. Antonio,A pleasant day to you!Thank you so much for sharing us your feedback! We are extremely grateful that you have loved the accessibility and location of our property. Indeed, we are situated in the best area of Tomas Morato where all you wish to try - restaurants, cafes or bars, name it, you can always find! We couldn't wait for you to explore more and whenever you need a place to stay, our team will always welcome you wholeheartedly! Thank you once more for choosing us!
8/10 Bien
Antonio C
29 mars 2023
Antonio C
Séjour de 5 nuits en mars 2023
Réponse de Izzaburn Ann Punzalan, Front Office Supervisor le 26 avr. 2023
Dear Mr. Antonio,Warmest Greetings!Our team is very delighted to have received your feedback. While we wish to hear a more detailed review, please know that we are very grateful as you had taken the time to rate our services and your experience with us. Thank you for giving us the chance to serve you! We love you here!
10/10 Excellent
Mitus
27 mars 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mitus
Séjour de 2 nuits en mars 2023
Réponse de Vina Andrea Estrada, Front Office Supervisor le 2 avr. 2023
Dear Mr. Mitus,We are blown away by your very nice commendations! I hope you had a wonderful experience here at Hop Inn Hotel Tomas Morato! Thank you for sharing your experience with the community and we only hope that we see more of you in the near future.We are always here for you. Have a good day!Sincerely yours,
8/10 Bien
Nilda
Voyage d’affaires
22 mars 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
2 days & 2 nights stay
Nilda
Séjour de 2 nuits en mars 2023
10/10 Excellent
KARLA
20 mars 2023
KARLA
Séjour de 1 nuit en février 2023
Réponse de Vina Andrea Estrada, Front Office Supervisor le 26 mars 2023
Dear Ms. Karla,We always love to hear from happy customers like you! We hope that we were able to deliver a fantastic experience during your stay with us at Hop Inn Hotel Tomas Morato. This kind of review inspires us to strive for the better and for that we would like to thank you for sharing this awesome feedback. Have a good day!Yours truly,
8/10 Bien
Antonio C
19 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Antonio C
Séjour de 5 nuits en mars 2023
Réponse de Vina Andrea Estrada, Front Office Supervisor le 2 avr. 2023
Dear Mr. Antonio C.,Warm greetings from Hop Inn Hotel Tomas Morato!Thank you so much for sparing a time to write us a review. This means so much to us. We hope that we were able to deliver a fantastic experience and that you will continue to support us in the many more years to come. All Hop Inn Hotels are classified as a budget hotel were only basic amenities are found. Some other amenities and facilities found in a full-service hotel are unavailable but this doesn't hinder our strong dedication in providing an exceptional service. We hope to seeing you once again in the nearest future. Thank you so much and have a good day!Sincerely yours,
10/10 Excellent
Joanna
15 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very Clean rooms and accomodating staff
Joanna
Séjour de 2 nuits en mars 2023
Réponse de Vina Andrea Estrada, Front Office Supervisor le 26 mars 2023
Dear Ms. Joanna,Hello from Hop Inn Hotel Tomas Morato!We are thrilled to bits to hear from you! Thank you so much for sparing us a time to write your experience with us. It gives us so much joy whenever our guests leave us with a memorable and outstanding experience. Rest assured that we will maintain the facilities upkeep and all our transactions at the front desk smooth and prompt. Always know that we are here for you, should you need a place to stay in the area. Can't wait to have our next reunion! Stay awesome!Kind regards,
10/10 Excellent
Voyageur vérifié
14 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best stay in Morato
Voyageur vérifié
Séjour de 1 nuit en mars 2023
Réponse de Vina Andrea Estrada, Front Office Supervisor le 14 mars 2023
Dear Anonymous,What a spot on review! Thank you so much for the very kind words. We are over-the-moon to hear that you have had a wonderful experience with us. Can't help but to agree, Susie's Cuisine and Chic Boy are our go-to places too! Hope your next stay is just around the corner. We can't wait to have you back!Have a good day!Yous truly,
10/10 Excellent
Edwin
7 mars 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Edwin
Séjour de 1 nuit en mars 2023
Réponse de Vina Andrea Estrada, Front Office Supervisor le 10 mars 2023
Dear Mr. Edwin,We thank you for choosing us and leaving us a wonderful review. Work doesn't feel like work when we hear the wonderful experience our valued guests have with us. This goes to show that we are highly effective on what we do -- providing excellent customer care -- and I couldn't be more proud to my team who ensures that all guests are well-taken care of. Again, thank you so much and we look forward to our next reunion!Have a good day!Sincerely yours,
10/10 Excellent
Herminio
6 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Herminio
Séjour de 1 nuit en mars 2023
Réponse de Vina Andrea Estrada, Front Office Supervisor le 10 mars 2023
Dear Mr. Herminio,Thank you so much for choosing us and giving us the perfect 10/10 on your recent stay with us. We hope that you had a memorable experience and that you will continue to include us in your future travel plans in the area. We can't wait to give you another wonderful stay here at Hop Inn Hotel Tomas Morato! Stay amazing and have a good day!Yours truly,
4/10 Médiocre
Gary
Voyage en famille
3 mars 2023
Les points forts : Propreté
Les points faibles : Personnel et service
Gary
Séjour de 2 nuits en février 2023
Réponse de Vina Andrea Estrada, Front Office Supervisor le 3 mars 2023
Dear Mr. Gary,We would like to extend our sincerest apologies for the inconvenience you have encountered during your recent stay with us. Please be informed that one of our priorities is to give our valued guests unwavering security and safety. A valid government ID is required for basic identification purposes. It is also a way for us to ensure that the person who is actually checking in is actually who they say they are. Please know that it was not our intention to cause you any frustration nor dismay but only to protect you against fraud or identity theft. Thank you so much for understanding.
10/10 Excellent
Voyageur vérifié
19 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The cleanest!
Voyageur vérifié
Séjour de 2 nuits en février 2023
Réponse de Vina Andrea Estrada, Front Office Supervisor le 3 mars 2023
Dear Valued Guest,We would like to thank you for your recent business with us. It was our great pleasure to have served you. We hope that you enjoyed your experience as much as we loved serving you here. Until your next reservation! Have a good day!
10/10 Excellent
Kushen
Voyage d’affaires
17 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kushen
Séjour de 1 nuit en février 2023
Réponse de Vina Andrea Estrada, Front Office Supervisor le 19 févr. 2023
Dear Kushen,Hello there! Thank you so much for sharing your recent experience with us. It was our great joy and pleasure to have served you. Please give us a call should you need a place to stay on your next trip to Manila. Have a good day! Sincerely yours,
10/10 Excellent
TJ
17 févr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
TJ
Séjour de 3 nuits en février 2023
Réponse de Vina Andrea Estrada, Front Office Supervisor le 19 févr. 2023
Dear Mr. TJ,Good day! Thank you so much for sharing your recent experience with us through this review. It fills us with joy and pride whenever our valued guests leave the hotel with a fantastic stay. We appreciate your very warm thought about the cleanliness of our home and friendliness of the staff. We can only promise to continue walking the extra mile to provide guests like you, an impeccable experience. We hope to see you again in the nearest future! Stay amazing!Yours truly,
10/10 Excellent
Thomas
Voyage en couple
27 janv. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thomas
Séjour de 2 nuits en janvier 2023
Réponse de Vina Andrea Estrada, Front Office Supervisor le 2 févr. 2023
Dear Sir Thomas,Hello there! We would like to express our sincere gratitude for choosing our humble home and for sharing your warm feedback you have for us. We are happy to hear how you loved our strategic location and couldn't help but to agree with the many choices of restaurants we have that are few minutes walk from the hotel. Your support is greatly appreciated and always know that we would love to see you back and be of service with you once again in the near future! stay safe and have a good day. Yours truly,
10/10 Excellent
Wilfredo
15 janv. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wilfredo
Séjour de 1 nuit en janvier 2023
Réponse de Izzaburn Ann Punzalan, Front Office Supervisor le 22 janv. 2023
Dear Sir Wilredo,Warmest Greetings!Thank you for sharing us your feedback. Receiving this perfect score always encourages our team to keep on providing the bests for all our guests. I'm very delighted that you had a positive and memorable stay with us.We love to accommodate you again soon! Please feel free to book with us anytime. Sending our best regards and keep safe!
2/10 Horrible
MYUNGJUN
13 déc. 2022
MYUNGJUN
Séjour de 2 nuits en novembre 2022
Réponse de Vina Andrea Estrada, Front Office Supervisor le 31 déc. 2022
Dear Mr. Myungjun,Greetings from Hop Inn Hotel Tomas Morato!We are sorry to hear that your experience with us did not match your expectations. As you can see on other reviews, we are known for delivering heartfelt service and outstanding customer service experience and we regret that we missed the mark. We would like to take this opportunity to investigate what happened to improve our services further. You may reach us anytime here at Hop Inn Hotel Tomas Morato. Again, thank you for the feedback and we will be waiting for your call. Have a good day!Sincerely yours,
10/10 Excellent
Rene
Voyage en groupe
10 déc. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rene
Séjour de 1 nuit en décembre 2022
Réponse de Vina Andrea Estrada, Front Office Supervisor le 31 déc. 2022
Dear Mr. Rene,Thank you so much for giving us a wonderful review. At Hop Inn Hotel Tomas Morato, we are motivated to give all our guests a genuine service and I am glad that this was shown during your recent visit with us. We appreciate all the kind words and we hope that we see you again in the near future.Happy New Year and may you be filled with abundant blessings!Kind regards,
2/10 Horrible
MYUNGJUN
7 déc. 2022
MYUNGJUN
Séjour de 1 nuit en novembre 2022
Réponse de Vina Andrea Estrada, Front Office Supervisor le 31 déc. 2022
Dear Mr. Myungjun,Greetings from Hop Inn Hotel Tomas Morato!We are sorry to hear that your experience with us did not match your expectations. As you can see on other reviews, we are known for delivering heartfelt service and outstanding customer service experience and we regret that we missed the mark. We would like to take this opportunity to investigate what happened to improve our services further. You may reach us anytime here at Hop Inn Hotel Tomas Morato. Again, thank you for the feedback and we will be waiting for your call. Have a good day!Sincerely yours,
8/10 Bien
Odd Helge
Voyage en famille
1 déc. 2022
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Odd Helge
Séjour de 3 nuits en novembre 2022
Réponse de Vina Andrea Estrada, Front Office Supervisor le 3 déc. 2022
Dear Mr. Odd Helge,Thank you so much for giving us a wonderful review. At Hop Inn Hotel Tomas Morato, we are motivated to give all our guests a genuine service and I am glad that this was shown during your recent visit with us. We appreciate all the kind words and we hope that we see you again in the near future.Yours truly,
10/10 Excellent
Grace
29 nov. 2022