Avis
8,8
Excellent
8,8/10
Propreté
9,2/10
Personnel et service
8,6/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
2 nov. 2023
Séjour de 3 nuits en octobre 2023
Réponse de Stanley Lo, General Manager le 23 nov. 2023
Dear Mr. Christophe,Thank you for the rating. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards,Stanley Lo General Manager
10/10 Excellent
Eros
31 oct. 2022
Eros
Séjour de 1 nuit en octobre 2022
Réponse de Betchie Cruz - Supervisor le 1 nov. 2022
Dear Mr. Eros,Greetings from Dusit Thani Manila!Thank you for taking the time to share your feedback regarding your most recent stay with us. Feedback such as yours is very important to us in our journey in providing exceptional experience. We are grateful to know that we met your expectation. Rest assured we will continue with our commitment to provide fine hospitality to our valued guests. We hope that you will continue to choose us as your second home.Should I be of further assistance please feel free to contact me anytime. Graciously yours,Betchie Cruz
4/10 Médiocre
Nicolas
25 avr. 2022
Nicolas
Séjour de 1 nuit en avril 2022
10/10 Excellent
Perry
Voyage en couple
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perry
Séjour de 3 nuits en mai 2024
Réponse de Stanley Lo, General Manager le 27 mai 2024
Dear Ms. Perry,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards,Dusit Thani Manila
8/10 Bien
proceso
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
proceso
Séjour de 1 nuit en mai 2024
10/10 Excellent
Ariel
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ariel
Séjour de 1 nuit en mai 2024
Réponse de Stanley Lo, General Manager le 27 mai 2024
Dear Mr. Ariel,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Dusit Thani Manila
10/10 Excellent
proceso
26 mai 2024
Les points forts : Propreté, personnel et service, équipements
proceso
Séjour de 3 nuits en mai 2024
Réponse de Stanley Lo, General Manager le 27 mai 2024
Dear Guest, Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a great experience with our hotel service team and that our location suited your needs perfectly.Your comments about our breakfast buffet are appreciated, and we will certainly take your suggestions into consideration to enhance our offerings. We understand the importance of variety, especially when catering to different preferences, and we will work on including more western selections as you suggested.We apologize for the inconvenience you experienced with the fridge in your room. Rest assured, we will address this issue promptly to ensure that all amenities are in proper working order for our guests' comfort.We are glad to hear that despite this issue, you still had a very good overall experience with us. We look forward to welcoming you back for another enjoyable stay.Warm regards,Dusit Thani Manila
8/10 Bien
Shahrokh, Campbell
Voyage d’affaires
24 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shahrokh
Séjour de 1 nuit en mai 2024
Réponse de Stanley Lo, General Manager le 27 mai 2024
Dear Guest, Thank you for sharing your feedback with us. We are pleased to hear that you found our hotel well-maintained despite its age and that our location in the heart of Makati's shopping area suited your needs.At Dusit Thani Manila, we take great pride in ensuring that our facilities are kept in excellent condition to provide our guests with a comfortable and enjoyable stay. Your acknowledgment of our efforts is greatly appreciated.We hope to have the pleasure of welcoming you back to our hotel in the future. Warm regards,Dusit Thani Manila
10/10 Excellent
Zharlene
23 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Zharlene
Séjour de 1 nuit en mai 2024
Réponse de Stanley Lo, General Manager le 27 mai 2024
Dear Ms. Zharlene,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Dusit Thani Manila
10/10 Excellent
Kevin, Quezon City
Voyage en couple
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kevin
Séjour de 3 nuits en mai 2024
Réponse de Stanley Lo, General Manager le 27 mai 2024
Dear Mr. Kevin, Thank you for sharing your wonderful experience with us. We are delighted to hear that your stay with us was memorable from start to finish.Your compliments about our flawless check-in process with Ma'am Dhane are greatly appreciated. We will be sure to pass on your kind words to Michelle Daquina, Claire Dionela, Ma'am Karen, Mon, Betchie, and the entire staff of the Executive Lounge and Devarana Spa. They will be thrilled to know that their professionalism and dedication contributed to your enjoyable stay.Ensuring that our guests feel well taken care of and pampered is our top priority, and we are pleased to hear that we succeeded in providing you with a great experience.We look forward to welcoming you back for another exceptional stay. Warm regards,Dusit Thani Manila
10/10 Excellent
Philip
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Philip
Séjour de 2 nuits en mai 2024
Réponse de Stanley Lo, General Manager le 27 mai 2024
Dear Mr. Philip,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Dusit Thani Manila
10/10 Excellent
Lila Brenda
22 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lila Brenda
Séjour de 3 nuits en mai 2024
Réponse de Stanley Lo, General Manager le 27 mai 2024
Dear Ms. Lila, Thank you for sharing your positive experience with us. We are delighted to hear that you enjoyed the cleanliness of our rooms and fresh linens provided daily.We are delighted to know that you appreciated our amenities and loved our breakfast buffet. Our convenient location next to SM and Glorietta Mall is indeed a great advantage, and we're glad it added to your overall satisfaction.We look forward to welcoming you back for another enjoyable stay. Warm regards,Dusit Thani Manila
10/10 Excellent
Tomonori
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tomonori
Séjour de 1 nuit en mai 2024
Réponse de Stanley Lo, General Manager le 27 mai 2024
Dear Tomonori,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards, Dusit Thani Manila
10/10 Excellent
Ernie, Newport News
Voyage en couple
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ernie
Séjour de 2 nuits en mai 2024
Réponse de Stanley Lo, General Manager le 27 mai 2024
Dear Ernie,It is always our pleasure to serve you with the highest standard of gracious hospitality, both in accommodation and service. In the same manner, we are delighted that our best location provided you with the convenience we intended, being in close proximity to lifestyle, commercial and financial establishments. We look forward to your next visit to Dusit Thani Manila. Warm regards,Stanley Lo General Manager
8/10 Bien
Loila, malden
20 mai 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Loila
Séjour de 7 nuits en mai 2024
Réponse de Stanley Lo, General Manager le 20 mai 2024
Dear Ms. Loila, Thank you for your wonderful review and for highlighting the positive aspects of your stay with us. We are delighted to hear that you appreciated our housekeeping services and found our staff to be friendly and accommodating.Providing exceptional customer service is our top priority, and it's heartening to know that our team made a positive impact on your experience. Your kind words will be shared with the entire team as they continue to strive for excellence.We look forward to welcoming you back to our hotel in the future. Warm regards,Dusit Thani Manila
2/10 Horrible
Alexis
18 mai 2024
Les points forts : Personnel et service
Alexis
Séjour de 1 nuit en mai 2024
Réponse de Stanley Lo, General Manager le 20 mai 2024
Dear Ms. Alexis,Thank you for taking the time to rate us. We would like to know more details of your experience as we hope to improve the aspects that matter more to our guests and get your perfect rating. We look forward to providing you a more satisfying stay in the future.Warm Regards, Dusit Thani Manila
10/10 Excellent
Travis
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Travis
Séjour de 4 nuits en mai 2024
Réponse de Stanley Lo, General Manager le 20 mai 2024
Dear Travis,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards, Dusit Thani Manila
10/10 Excellent
MARY FE
Voyage en famille
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
MARY FE
Séjour de 1 nuit en avril 2024
Réponse de Stanley Lo, General Manager le 20 mai 2024
Dear Ms. Mary Fe,It is always our pleasure to serve you with the highest standard of gracious hospitality, both in accommodation and service. In the same manner, we are delighted that our best location provided you with the convenience we intended, being in close proximity to lifestyle, commercial and financial establishments. We look forward to your next visit to Dusit Thani Manila. Warm regards,Dusit Thani Manila
10/10 Excellent
Murray
Voyage en couple
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Murray
Séjour de 4 nuits en mai 2024
Réponse de Stanley Lo, General Manager le 20 mai 2024
Dear Murray,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards, Dusit Thani Manila
8/10 Bien
NOEL, Smithtown
Voyage en groupe
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
NOEL
Séjour de 3 nuits en mai 2024
Réponse de Stanley Lo, General Manager le 27 mai 2024
Dear Mr. Noel,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Dusit Thani Manila
10/10 Excellent
Dwight
Voyage en groupe, Voyage d’affaires
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dwight
Séjour de 1 nuit en mai 2024
Réponse de Stanley Lo, General Manager le 20 mai 2024
Dear Mr. Dwight,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Stanley Lo General Manager
10/10 Excellent
Corine, Vancouver
Voyage en groupe
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Corine
Séjour de 3 nuits en mai 2024
Réponse de Stanley Lo, General Manager le 14 mai 2024
Dear Ms. Corine,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Dusit Thani Manila
10/10 Excellent
Rose Marie, Barrigada
Voyage en famille
12 mai 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Rose Marie
Séjour de 3 nuits en mai 2024
Réponse de Stanley Lo, General Manager le 13 mai 2024
Dear Guest,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Dusit Thani Manila
10/10 Excellent
ROLITO, Guelph
11 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
ROLITO
Séjour de 1 nuit en mai 2024
Réponse de Stanley Lo, General Manager le 13 mai 2024
Dear Rolito,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation.We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards, Dusit Thani Manila
10/10 Excellent
Amparo
Voyage en famille
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amparo
Séjour de 3 nuits en mai 2024
Réponse de Stanley Lo, General Manager le 13 mai 2024
Dear Amparo,It is always our pleasure to serve you with the highest standard of gracious hospitality, both in accommodation and service. In the same manner, we are delighted that our best location provided you with the convenience we intended, being in close proximity to lifestyle, commercial and financial establishments. We look forward to your next visit to Dusit Thani Manila. Warm regards,Dusit Thani Manila
10/10 Excellent
Kazumoto
Voyage en couple
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kazumoto
Séjour de 1 nuit en mai 2024
Réponse de Stanley Lo, General Manager le 13 mai 2024
Dear Kazumoto,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Stanley Lo General Manager
8/10 Bien
Derek L
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Derek L
Séjour de 2 nuits en mai 2024
10/10 Excellent
T
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
T
Séjour de 4 nuits en avril 2024
Réponse de Stanley Lo, General Manager le 13 mai 2024
Dear T, Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards, Stanley Lo General Manager
10/10 Excellent
Michael
Voyage en famille
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 2 nuits en mai 2024
Réponse de Stanley Lo, General Manager le 7 mai 2024
Dear Mr. Michael, Thank you for choosing to stay at Dusit Thani Manila and for sharing your feedback with us.We are delighted to hear that you had a comfortable and pleasant stay with us. It's always a pleasure to welcome back returning guests, and we are honored that you have chosen to stay with Dusit once again.We strive to provide our guests with exceptional service and a memorable experience, and we are thrilled that we met your expectations.We look forward to welcoming you back for your fourth stay.Warm regards,Dusit Thani Manila
10/10 Excellent
Tennyson, Honolulu
Voyage d’affaires
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tennyson
Séjour de 1 nuit en mai 2024
Réponse de Stanley Lo, General Manager le 7 mai 2024
Dear Tennyson, Thank you for choosing to stay at Dusit Thani Manila and for taking the time to share your feedback with us.We are thrilled to hear that you love our hotel and that you plan to stay with us on all your trips to Manila. Providing excellent service and competitive rates are priorities for us, and we are delighted that we met your expectations in these areas.We look forward to welcoming you back on your next trip, and please do not hesitate to let us know if there is anything we can assist you with.Warm regards,Dusit Thani Manila
10/10 Excellent
Marcelo S
Voyage en couple
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marcelo S
Séjour de 2 nuits en mai 2024
Réponse de Stanley Lo, General Manager le 7 mai 2024
Dear Marcelo, Thank you for taking the time to share your feedback with us.We are thrilled to hear that you received excellent service during your stay with us. Providing our guests with exceptional service is our top priority, and we are delighted that we met your expectations.Your kind words are greatly appreciated, and we look forward to welcoming you back to our hotel in the future.Warm regards,Dusit Thani Manila
10/10 Excellent
Lawrence
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lawrence
Séjour de 3 nuits en avril 2024
Réponse de Stanley Lo, General Manager le 7 mai 2024
Dear Lawrence,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Dusit Thani Manila
8/10 Bien
TAKATSUGU
3 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
TAKATSUGU
Séjour de 2 nuits en avril 2024
Réponse de Stanley Lo, General Manager le 7 mai 2024
Dear Takatsugu,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards, Stanley Lo General Manager
10/10 Excellent
Don, South San Franc
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Don
Séjour de 8 nuits en avril 2024
Réponse de Stanley Lo, General Manager le 27 mai 2024
Dear Mr. Don,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation.We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards, Dusit Thani Manila
10/10 Excellent
Paul, East Hartford
2 mai 2024
Paul
Séjour de 4 nuits en avril 2024
Réponse de Stanley Lo, General Manager le 27 mai 2024
Dear Mr. Paul,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards, Dusit Thani Manila
10/10 Excellent
Diana F
Voyage en famille
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Diana F
Séjour de 1 nuit en avril 2024
Réponse de Stanley Lo, General Manager le 7 mai 2024
Dear Ms. Diana, Thank you for choosing to stay at Dusit Thani Manila and for sharing your experience with us.We are thrilled to hear that you found our property beautiful and that you would definitely stay with us again. Your kind words are greatly appreciated, and we look forward to welcoming you back on your next visit.If there is anything we can assist you with in the meantime, please do not hesitate to let us know.Warm regards,Dusit Thani Manila
10/10 Excellent
TADAHIRO
Voyage en couple
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
TADAHIRO
Séjour de 4 nuits en avril 2024
Réponse de Stanley Lo, General Manager le 7 mai 2024
Dear Tadahiro,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Dusit Thani Manila
10/10 Excellent
Melchor
Voyage en famille
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Melchor
Séjour de 2 nuits en avril 2024
Réponse de Stanley Lo, General Manager le 7 mai 2024
Dear Melchor ,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Stanley Lo General Manager
10/10 Excellent
Librada
1 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Librada
Séjour de 1 nuit en avril 2024
Réponse de Stanley Lo, General Manager le 7 mai 2024
Dear Librada,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards, Dusit Thani Manila
10/10 Excellent
Vivian
30 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Vivian
Séjour de 1 nuit en avril 2024
Réponse de Stanley Lo, General Manager le 7 mai 2024
Dear Vivian,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Dusit Thani Manila
6/10 Satisfaisant
Rowena
Voyage en groupe
29 avr. 2024
Les points faibles : Équipements
Rowena
Séjour de 2 nuits en avril 2024
Réponse de Stanley Lo, General Manager le 7 mai 2024
Dear Ms. Rowena, Thank you for choosing to stay at Dusit Thani Manila and for taking the time to share your feedback with us.I'm glad to hear that you found our staff friendly, but I'm truly sorry for the inconvenience you experienced regarding the cleaning of your room. Please accept our sincerest apologies for the oversight and the delay in addressing this matter during your stay.Rest assured, We have personally addressed this issue with our housekeeping team to ensure that proper procedures are followed to prevent a recurrence of this situation in the future.Once again, I apologize for the inconvenience, and we hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.Warm regards,Dusit Thani Manila
10/10 Excellent
Vicel
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vicel
Séjour de 1 nuit en avril 2024
Réponse de Stanley Lo, General Manager le 7 mai 2024
Dear Vicel,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Dusit Thani Manila
6/10 Satisfaisant
NOEL, Smithtown
26 avr. 2024
Les points forts : Propreté
NOEL
Séjour de 2 nuits en avril 2024
Réponse de Stanley Lo, General Manager le 7 mai 2024
Dear Mr. Noel, Thank you for choosing to stay at Dusit Thani Manila in Makati and for taking the time to share your feedback with us.I sincerely apologize for any inconvenience you experienced regarding your request for a king bed and complimentary breakfast for one day of your two-day stay. Please know that accommodating our guests' requests is a top priority for us, and I regret that we were unable to meet your expectations on this occasion.Your feedback is incredibly valuable to us, and I assure you that we will use it to improve our service and ensure that similar issues do not occur in the future.If there is anything else we can do to make your stay more comfortable, please do not hesitate to contact us directly.Thank you again for bringing this matter to our attention, and we hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.Warm regards,Dusit Thani Manila
10/10 Excellent
desmond
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
desmond
Séjour de 3 nuits en avril 2024
Réponse de Stanley Lo, General Manager le 7 mai 2024
Dear Desmond,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Stanley Lo General Manager
10/10 Excellent
Frank
24 avr. 2024
Frank
Séjour de 1 nuit en avril 2024
Réponse de Stanley Lo, General Manager le 26 avr. 2024
Dear Mr. Frank,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards, Stanley Lo General Manager
10/10 Excellent
Franco
Voyage en famille
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Franco
Séjour de 3 nuits en avril 2024
Réponse de Stanley Lo, General Manager le 26 avr. 2024
Dear Mr. Franco, Thank you for choosing to stay at Dusit Thani Manila and for taking the time to share your wonderful experience with us.We are thrilled to hear that our staff provided you with remarkable and very accommodating service. It's fantastic to know that you found our location very convenient, being next to the mall within walking distance.Your recommendation means a lot to us, and we truly appreciate your kind words.We look forward to welcoming your relatives and friends to Dusit Thani Manila in the future!Warm regards,Stanley LoGeneral Manager
10/10 Excellent
Hubert
Voyage d’affaires
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hubert
Séjour de 2 nuits en avril 2024
Réponse de Stanley Lo, General Manager le 26 avr. 2024
Dear Hubert,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Stanley Lo General Manager
4/10 Médiocre
Grace
Voyage en famille, Voyage d’affaires
21 avr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Grace
Séjour de 9 nuits en avril 2024
Réponse de Stanley Lo, General Manager le 23 avr. 2024
Dear Ms. Grace,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Stanley Lo General Manager
10/10 Excellent
Satoko
Voyage en groupe
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Satoko
Séjour de 4 nuits en avril 2024
Réponse de Stanley Lo, General Manager le 23 avr. 2024
Dear Satoko, Thank you for sharing your positive experience with us!We are thrilled to hear that you had a comfortable stay and enjoyed the hospitality of our staff. Providing our guests with a refreshing and relaxing experience is our top priority, and we are delighted that you found our Devarana Spa to be wonderful.Your kind words are greatly appreciated, and we look forward to welcoming you back to Dusit Thani Manila soon for another relaxing experience.Warm regards,Stanley LoGeneral Manager
6/10 Satisfaisant
Jillian
21 avr. 2024
Les points forts : Personnel et service
Jillian
Séjour de 1 nuit en avril 2024
Réponse de Stanley Lo, General Manager le 23 avr. 2024
Dear Ms. Jillian,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Stanley Lo General Manager