Avis sur Mercure Makassar Nexa Pettarani
Mercure Makassar Nexa Pettarani
JL A P PETTARANI NO 4, MAKASSAR, Makassar
Avis
8,0
Très bien
7,0/10
Propreté
7,0/10
Personnel et service
6,0/10
Équipements
6,4/10
Infrastructures et conditions de l’hébergement
6,8/10
Écoresponsabilité
Avis
Voyage en groupe
11 mars 2024
Les points forts : Propreté et personnel et service
Séjour de 3 nuits en mars 2024
Réponse de Muhammad Aras Rahman le 11 mars 2024
Dear Bailela,Warmest greeting from Mercure Makassar Nexa Pettarani!Thank you for your kind words! We're delighted to hear that you enjoyed your stay and experienced good service from our lovely team. We look forward to welcoming you back in the future. Safe travels!Muhammad Aras RahmanRoom Division Manaer
2/10 Horrible
Markus
24 juil. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Schmutzige Betten
Markus
Séjour de 1 nuit en juillet 2023
Réponse de Aras le 28 juil. 2023
Dear Schmutzige Betten,We sincerely apologize for the inconveniences you experienced during your stay with us. We deeply regret that the cleanliness of the bedspreads did not meet our usual standards, and we understand the frustration this must have caused.We take your feedback seriously and will address the housekeeping issues immediately to ensure such incidents do not recur. Please rest assured that this is not indicative of the level of service we strive to provide.Regarding the difficulty in reaching our reception team, we are investigating the communication problems and working to improve our response times. We understand the importance of being available to assist our guests promptly.Regarding your dissatisfaction with the spa, we are keen to know more details about your experience, so we can address any concerns you may have had during your spa visit.We truly appreciate your feedback, as it helps us identify areas of improvement and maintain the quality of our services. We would like to extend our apologies once again and assure you that we are committed to enhancing our guests' experience.If there is anything else you would like to share or if there is any way we can make it up to you, please do not hesitate to contact us directly. We value your patronage and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Thank you for bringing these matters to our attention.Sincerely,Muhammad Aras RahmanRoom Division Manager
8/10 Bien
Ruben
25 oct. 2022
Ruben
Séjour de 3 nuits en octobre 2022
Réponse de Aras le 21 nov. 2022
Dear Mr. Ruben, Thank you for taking the time to review our property, your comments are very much valued. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Muhammad Aras Rahman Room Division Manager
8/10 Bien
Nicolaas
Voyage d’affaires
22 juil. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Restaurant “beperkt assortiment”
Nicolaas
Séjour de 4 nuits en juillet 2022
Réponse de Aras le 27 juil. 2022
Dear Mr. Nikolaas,
Thank you for taking the time to review our property, your comments are very much valued.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Best Regards,
Muhammad Aras Rahman
Room Division Manager
10/10 Excellent
Steven
Voyage d’affaires
3 déc. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good Location for me
Steven
Séjour de 2 nuits en novembre 2021
Réponse de Aras le 21 nov. 2022
Dear Mr. Steven, Thank you for taking the time to review our property, your comments are very much valued. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Muhammad Aras Rahman Room Division Manager
8/10 Bien
Carolina Maria Evy
12 nov. 2019
Carolina Maria Evy
Séjour de 3 nuits en novembre 2019
Réponse de Aras le 21 nov. 2022
Dear Mrs. Carolina Maria, Thank you for taking the time to review our property, your comments are very much valued. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Muhammad Aras Rahman Room Division Manager