The room was ok but the bathroom shower place was too small, I asked for change the room they changed but it was a disabled room,
Itâs to bad, I asked for iron around 06 am , I contacted reception several times but I didnât receive yet,
Staff were laying,
Room and bathroom was very clean, beds were comfortable. Very near to Masjide Nabawi and ladies gate 26. Two very nice Pakistani restaurants were situated in the same building complex. We had room only. Cannot comment on breakfast or dinner etc. Overall very pleasant experience. Hope to stay at Darul Eiman Royal again in near future.
Very helpful team overall allowed us to have after Jummah checkout thanks for that, overall hotel is ok but worth a money as very close to ladies entrance
The staff & breakfast were good. The TV was out of order, the bathroom needs to be changed, lots of things need to be repaired or changed . The location is not that near by foot.the hotel looks like 5 stars hotel only in the recent& corridors. The hotel staff provide us by items which is offered by 5 stars hotels only upon asking them to bring them such us shower cap, white slippers, white toilet paper
The location is very close to the mosque and the hotel is clean and close to all kinds of shops. The breakfast buffet is very diverse and there are so many choices but the quality of the food could be better.
Totally upsetting.Booked through hotels.com and neither hotels.com nor we can contact them. No one picks up their so many phones and no one responds to their emails.
We had some delays in our visa process and wanted to postpone our stay. In spite of receiving our email, the reception, when we arrived late, refused to let us in unless we paid the full amount for the day.
Stayed there for 5 hours and will not stay nor recommend anyone to even book there. You will loose your money if you change your plans. We have booked 2 rooms and lost thousands of Dollars with them. Receptionist advised to contact the office during the day and when we returned home no one ever responded to our so many overseas calls. Hotels.com informed us that their policy is "No refund".
What a tragedy that they have this policy in the City of the most beloved Prophet of Allah.
Our booking was from 1st Jan- 5th Jan. 2019