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Avis sur The Brown Hotel

4.5 out of 5
The Brown Hotel
335 W Broadway, Louisville, KY

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 677 avis sur 1004." "
Note des voyageurs de 8 (Bien), d’après 195 avis sur 1004." "
Note des voyageurs de 6 (Satisfaisant), d’après 96 avis sur 1004." "
Note des voyageurs de 4 (Médiocre), d’après 26 avis sur 1004." "
Note des voyageurs de 2 (Horrible), d’après 10 avis sur 1004." "

9,2/10

Propreté

9,4/10

Personnel et service

8,8/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Ian

Les points faibles : Personnel et service et équipements
Valet / doorman are average Reception is understaffed and not welcoming. Did not feel appreciated nor welcomed
Séjour de 1 nuit en septembre 2023

6/10 Satisfaisant

Jesse, San Diego

Voyage en groupe
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
This property could definitely use an update. I’ve been to many old hotels around the world and they can improve technology when it comes to TVs, lighting, accessible plugs for all the devices we carry now days. This part of town is not the best part of town. I wouldn’t stay here again.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Lydia, Naperville

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very light and elegant. Bedding was wonderful. Room and air was wonderful. Ele ators fast and nice.
Séjour de 1 nuit en mai 2024

8/10 Bien

Stacy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The food was exceptional! Loved the Mother's Day brunch.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Jan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel is a rare treat! Food, service, rooms, all excellent!
Séjour de 1 nuit en mai 2024
Réponse de Amy Clay, Guest Services le 17 mai 2024
We’re so delighted that you enjoyed your visit! We would love to host you again soon.

8/10 Bien

Dori

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Amy Clay, Guest Services le 17 mai 2024
Appreciate the great review, Dori!

10/10 Excellent

Maggie

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s definitely haunted.
Séjour de 1 nuit en mai 2024
Réponse de Amy Clay, Guest Services le 17 mai 2024
Only haunted by great service and lovely guests like yourself! Hope to host you again :)

8/10 Bien

janice

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great classic hotel in walkable area
Séjour de 2 nuits en avril 2024
Réponse de Amy Clay, Guest Services le 17 mai 2024
We’re so glad you had a great stay, Janice! Thank you for the great review, and we hope to see you back soon.

10/10 Excellent

Camille, coarsegold

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A beautiful historic hotel! So clean and sweet
Séjour de 3 nuits en mai 2024
Réponse de Amy Clay, Guest Services le 17 mai 2024
Thank you so much, Camille! We would love to have you back any time.

10/10 Excellent

Polly

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
we loved the entire feel of the property. Each employee there gave us the good southern comfort feel. Each thing we asked for they delivered even when we didnt think they would be able to do it. we will go back to this hotel again. The restaurants had great food as well and we thought were reasonable prices. This was all we could ask for. Be sure to visit the 3rd floor ballroom and if you are there when the rooftop is open ask if you can go up for the nightly light show it is free.
Séjour de 1 nuit en mai 2024
Réponse de Amy Clay, Guest Services le 17 mai 2024
We’re so glad you had such a great visit, Polly! We’re thrilled that our team was able to meet your needs and provide a memorable experience for you. We’d love to have you back again soon!

10/10 Excellent

Louis

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the History and Architecture.
Séjour de 2 nuits en mai 2024
Réponse de Amy Clay, Guest Services le 17 mai 2024
So pleased to have guests like yourself that appreciate our historic building and all its charms! Thank you for the great review, and we hope to see you again soon.

10/10 Excellent

Douglas

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024

10/10 Excellent

Christine

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were only here for one night but would love to come back! The staff was very friendly and helpful with ideas of what to do in our short time. The rooms are spacious and comfortable, and the shower was great which isn’t always the case in older hotels. We did not dine here but did have a delicious cocktail at the bar which we enjoyed while sitting in their comfortable, historic lobby.
Séjour de 1 nuit en avril 2024
Réponse de Amy Clay, Guest Services le 17 mai 2024
Thank you for taking the time to leave such a great review, Christine! We are so pleased to know we were able to still offer the elevated comforts and experience you may not always get at other hotels with this amount of history. We hope to host you again in the future, and we’ll be sure you get the chance to try a Hot Brown next time!

8/10 Bien

Jamie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I like the vibes
Séjour de 1 nuit en avril 2024
Réponse de Amy Clay, Guest Services le 17 mai 2024
Thank you, Jamie! We’ll keep the vibes right and hope to see you back soon.

10/10 Excellent

Rachael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
great place!
Séjour de 1 nuit en avril 2024
Réponse de Amy Clay, Guest Services le 17 mai 2024
So glad you had a lovely stay, Rachael! We hope to host you again in the future.

10/10 Excellent

Joanna

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very stylish!!
Séjour de 1 nuit en avril 2024
Réponse de Amy Clay, Guest Services le 17 mai 2024
Thank you so much, Joanna! It means the world to know that the efforts in maintaining our historic atmosphere are appreciated by our lovely guests. We hope to see you back soon!

10/10 Excellent

Ida

Séjour de 1 nuit en avril 2024
Réponse de Amy Clay, Guest Services le 17 mai 2024
Thank you, Ida!

8/10 Bien

Robert, Cave Creek

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
HVAC didn’t work. Had to call hotel for repairs. Laundry was not delivered to room - had to go look for it at front desk.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Cathy

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is an older motif yhat we loved. Lovely staff and great food. Would stay ahain for sure.
Séjour de 2 nuits en avril 2024
Réponse de Amy Clay, Guest Services le 17 mai 2024
We’re so glad you had a pleasant stay, Cathy! We love to know that our team and cuisine left a great impression. We look forward to hosting you again in the future!

8/10 Bien

Teri

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed our stay at The Brown Hotel. We had a concert at Louisville Palace so it was perfect location.
Séjour de 1 nuit en avril 2024
Réponse de Amy Clay, Guest Services le 17 mai 2024
Thank you, Teri! We hope to see you back next time you’re in the area. Safe travels!

10/10 Excellent

Staci, Bloomington

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Amy Clay, Guest Services le 17 mai 2024
Thank you, Staci!

8/10 Bien

cassandra

Voyage en couple
We had a great stay although rooms are old.
Séjour de 3 nuits en avril 2024
Réponse de Amy Clay, Guest Services le 17 mai 2024
Thank you, DeDe! We’re pleased to know we were able to offer exactly what you needed during your stay. We hope to host you again next time your travels bring you to the area!

10/10 Excellent

Linda

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Beautiful property
Séjour de 1 nuit en avril 2024
Réponse de Amy Clay, Guest Services le 17 mai 2024
Thank you for the great review, Linda! We hope to host you again soon.

10/10 Excellent

DeDe

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was so close to the Palace where we were going for a concert....made everything so easy.
Séjour de 1 nuit en avril 2024
Réponse de Amy Clay, Guest Services le 17 mai 2024
Thank you, DeDe! We’re pleased to know we were able to offer exactly what you needed during your stay. We hope to host you again next time your travels bring you to the area!

6/10 Satisfaisant

Melissa

Voyage en famille, Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Hotel was just ok - it was fine for what we needed but wouldn't stay more than two nights. The property is an historical site but in very poor shape. It's a little shabby. However it was clean, and the service - especially the valet, was friendly and efficient. Rooms were spacious and clean, beds were decent. The hotel had no modern conveniences like a small cafe for coffee or breakfast to go in the morning. The location is just on the border of the downtown/touristy area - I wouldn't feel safe walking by myself at night around that particular block.
Séjour de 3 nuits en avril 2024

10/10 Excellent

Terri

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Amy Clay, Guest Services le 17 mai 2024
Thank you, Terri!

10/10 Excellent

Nicholas

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff is amazing and helpful while in a beautiful hotel with great history
Séjour de 4 nuits en avril 2024
Réponse de Amy Clay, Guest Services le 9 mai 2024
Thank you for your great review, Nicholas! We would love to host you again in the future.

6/10 Satisfaisant

Nick

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Noisy dining and bar area. Food was marginal. No room service.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Jacqueline

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The cleanliness and the beauty of the hotel
Séjour de 1 nuit en avril 2024
Réponse de Amy Clay, Guest Services le 9 mai 2024
Thank you so much, Jacqueline! We hope to host you again soon.

6/10 Satisfaisant

Claudette

Les points forts : Propreté, personnel et service, équipements
They had to give me a new room due to stained sheets and mattress I would’ve liked a credit for my stay in it’s entirety,
Séjour de 3 nuits en avril 2024

10/10 Excellent

Lyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This beautiful, historic hotel is a MUST if traveling to Louisville! The staff is great. We had a lovely staff.
Séjour de 2 nuits en avril 2024
Réponse de Amy Clay, Guest Services le 9 mai 2024
We're so delighted to read your great review, Lyn! Thank you for taking the time to share your kind words. We look forward to hosting you next time your travels bring you to Louisville!

10/10 Excellent

Ralph

Séjour de 1 nuit en avril 2024
Réponse de Amy Clay, Guest Services le 17 mai 2024
Thank you, Ralph!

10/10 Excellent

Robert

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay at the Brown Hotel. We enjoyed the Hot Brown and Derby Pie. Walkable to other parts of the City and distillery's. We would recommend the hotel and we would stay there again in the future.
Séjour de 5 nuits en mars 2024
Réponse de Amy Clay, Guest Services le 9 mai 2024
We appreciate you taking the time to leave such a lovely review, Robert! So pleased that you enjoyed your stay and got to check out some of Louisville's attractions. We hope to host you again in the future!

10/10 Excellent

Jeremy

Les points forts : Propreté, personnel et service, équipements
Séjour de 1 nuit en avril 2024
Réponse de Amy Clay, Guest Services le 9 mai 2024
Thank you, Jeremy!

10/10 Excellent

Aron

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel! Everyone we spoke to was friendly and helpful. Our room was nice and clean.
Séjour de 1 nuit en avril 2024
Réponse de Amy Clay, Guest Services le 9 mai 2024
Thank you for the great review, Aron! We'd love you have you back again soon.

6/10 Satisfaisant

Wesley

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is exquisite. Just a beautiful structure. Driving a truck was difficult at the parking garage which is third person owned but they made it work for us. Tonight we happened into the piano bar that was just amazing. Dessert coffee were wonderful. Guest services leaves a little be desired butaybe they need some training. Overall we loved it.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff is WONDERFUL!
Séjour de 2 nuits en mars 2024
Réponse de Amy Clay, Guest Services le 8 avr. 2024
We appreciate your kind review, Richard! We look forward to hosting you again in the future.

2/10 Horrible

Maria

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Unfriendly staff, terrible dining, horrible room decoration. That’s not old, it is dated.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Anthony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Amy Clay, Guest Services le 8 avr. 2024
Thank you, Anthony!

10/10 Excellent

Angela

Les points forts : Propreté, personnel et service, équipements
The staff was lovely
Séjour de 1 nuit en mars 2024
Réponse de Amy Clay, Guest Services le 8 avr. 2024
Thank you so much, Angela. It was a pleasure to host you. Hope to see you again soon!

10/10 Excellent

matt

Séjour de 2 nuits en mars 2024
Réponse de Amy Clay, Guest Services le 9 mai 2024
Thank you, Matt!

10/10 Excellent

Paisley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Amy Clay, Guest Services le 8 avr. 2024
Thank you for your great review, Paisley!

6/10 Satisfaisant

Jack

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service
Place was real nice and historic, but the checkout staff apparently was having a bad day. We stayed in luxury room but wasn’t that impressed for the price. Massive leaks in the 3rd floor have caused the ceiling to crumble and collapse in some places. Dinner was great; had the hot brown and salmon- both on point. Breakfast at the cafe was good too. Left unimpressed other than it was good but nothing special.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Stephanie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful historic hotel
Séjour de 1 nuit en mars 2024
Réponse de Amy Clay, Guest Services le 8 avr. 2024
Thank you so much, Stephanie!

10/10 Excellent

Cathy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Exquisite property with dining, bars, shop and very friendly employees!
Séjour de 2 nuits en mars 2024
Réponse de Amy Clay, Guest Services le 8 avr. 2024
We appreciate your lovely review, Cathy! So glad you had a great time with us. Hope to host you again in the future!

10/10 Excellent

l

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was the friendliest I’ve ever experienced. The restaurant and the bar were amazing. The architecture of the hotel is a must see.
Séjour de 1 nuit en mars 2024
Réponse de Amy Clay, Guest Services le 8 avr. 2024
Thank you so much for the glowing review, I! We're so glad you had a great visit with us. We look forward to hosting you again!

10/10 Excellent

Magda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Amy Clay, Guest Services le 8 avr. 2024
Thank you, Magda!

10/10 Excellent

megan

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The hotel was beautiful and in a great area!!
Séjour de 1 nuit en mars 2024
Réponse de Amy Clay, Guest Services le 8 avr. 2024
Thank you for the great review, Megan! We hope to host you again in the future.

6/10 Satisfaisant

ROBERT

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The place is really nice. I enjoyed the Historical features about this place stafff is friendly. Everything was great on that end.The one thing that I hated was the beds!!! We had 4 people 2 rooms, deluxe, and we all slept Awful. the beds are hard as a rock. And the mattresses are just plain old and hard.. I thought they had pillow top mattresses. Turns out there was just a pillow on top of the mattress. If they would just get better, mattresses and a coffee bar in the morning Downstairs VS the miniature coffee machine in my room. This would have been one of 5he best hotels!
Séjour de 3 nuits en mars 2024

10/10 Excellent

Laura, Berea

Séjour de 2 nuits en mars 2024
Réponse de Amy Clay, Guest Services le 9 mai 2024
Thank you so much, Laura!