4/10 Médiocre
Tommy, BELLEVUE
Voyage en couple
31 mars 2026
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had stayed prior at this property with owned by Sheraton - much much better experience and quality. I am a Platinum Elite Marriott member - this resort currently is not the experience I have seen at other Autograph properties.
- Ocean view room was mostly blocked by roof top of De Cortez restaurant.
- Building was #24 and Day 1 & Day 2 - housecleaning did not get completed until 4 p.m. and was spotty - no towels, bed was made with sheets not tucked. Closet outside of our room for cleaning supplies - ultimately self-serviced our own towels throughout the stay.
- Due to housecleaning challenges - we arrived at checkin time 3 p.m. - but room was not made available until 4:30 p.m.
- Room service tray remained outside door for 2-days until I returned it to main restaurant.
- Pool area had broken stairs not removed, repaired to the beach; cracks prevalent throughout areas with no repairs. Metal pool chairs and umbrella stands - many in need of repairs or should be replaced.
- De Cortez restaurant - service was extremely poor - waited 10-15 minutes after being seated for drink order, then it was downhill further - food delivered cold - waiter did not check in until after meal to see how was food. Recommend bypassing this restaurant altogether for dinner.
- Resort now offers All-inclusive - which is great for drink prices; however, the resort has many more 18+ guests and large "family" groups which is overwhelming the pool amenities, seating - the breakfast areas.
Tommy
Séjour de 4 nuits en mars 2026
