I enjoyed everything about this stay besides the housekeepers. Firstly, the room had a terrible smell to it, almost like they were using old towels to wipe down surfaces. The towels were stained, and some had hair on them. Extremely rude service from the housekeepers, they didnât clean well, prior to my stay I found hair in the bathroom and through out the room. After interacting with the housekeepers it left such a bad impression that I donât plan to never book this hotel again. I am typically a very understanding person but to spend my money on a hotel I book with the expectation of enjoying my stay, feeling comfortable and safe enough to spend my time away from home. I hope they invest in a staff who understands and respects the guest experience. Unfortunately I wonât give the hotel my money again after this experience.
On a more positive note thank you to the front desk staff made up for the lack. Very kind, welcoming, and seemingly willing to support/ tend to the guest experience as best as possible.
