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Avis sur The Queen Mary

3 out of 5
The Queen Mary
1126 Queens Hwy, Long Beach, CA

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 730 avis sur 1236." "
Note des voyageurs de 8 (Bien), d’après 256 avis sur 1236." "
Note des voyageurs de 6 (Satisfaisant), d’après 119 avis sur 1236." "
Note des voyageurs de 4 (Médiocre), d’après 58 avis sur 1236." "
Note des voyageurs de 2 (Horrible), d’après 73 avis sur 1236." "

8,8/10

Propreté

9,0/10

Personnel et service

8,0/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Diane

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pour tout ce qui entoure l'histoire du bateau, les photos, le musée, le vidéo, tout est tres intéressant.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 4 mai 2024
Diane, merci pour votre appréciation des aspects historiques de l'Hôtel Queen Mary. C'est une joie de savoir que vous avez trouvé le musée, les images et les séquences vidéo fascinants. Nous espérons que vous nous rejoindrez à nouveau pour des expériences plus immersives.

6/10 Satisfaisant

roland

Les points forts : Propreté et personnel et service
Froid la nuit pas de chauffage
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 27 avr. 2024
Roland, il semblerait que vous ayez eu un souci de température dans votre chambre la nuit. Nous vous assurons que notre équipe est toujours disponible pour vous aider à améliorer votre confort pendant votre séjour. Nous espérons avoir la chance de mieux vous servir à l'avenir.

2/10 Horrible

Marina

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Nous sommes décus, retard pour la chambre et nous n'avons pas eu la chambre réservée, 270 euros c'est très très cher pour le service rendu
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 21 mars 2024
Marina, nous regrettons sincèrement d'apprendre tout retard que vous avez rencontré lors de l'enregistrement, ainsi que toute confusion potentielle avec l'attribution des chambres. La satisfaction de nos clients est cruciale pour nous et nous nous efforçons de maintenir des tarifs compétitifs, en tenant compte de la qualité globale et des commodités fournies. Nous apprécions ces commentaires et les utiliserons certainement pour améliorer nos futures expériences clients.

10/10 Excellent

JULIEN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastique de dormir et visiter un vieux bateau comme la belle epoque
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 18 déc. 2023
Julien, c'est merveilleux de savoir que vous avez apprécié votre séjour à l'Hôtel Queen Mary. Découvrir le charme et la beauté de notre navire historique est en effet une opportunité unique. Merci pour vos merveilleux commentaires et nous espérons vous accueillir à nouveau bientôt.

8/10 Bien

Sabrina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
À faire au moins une fois ! Dormir sur un bateau mythique ! Chambre très propre mais mériterait un peu plus de charme. Murs simples et ne correspondent pas aux photos mises sur hôtel . Com. Du coup la chambre est un peu chère. Parking obligatoire 30$.
Séjour de 1 nuit en novembre 2023
Réponse de Customer Service le 24 nov. 2023
Sabrina, merci d'avoir partagé votre expérience à l'Hôtel Queen Mary. Nous sommes heureux d'apprendre que vous avez apprécié le caractère unique de votre séjour et que vous avez trouvé votre chambre impeccable. Pendant ce temps, nous apportons constamment des mises à jour et des améliorations et vos commentaires sur la décoration seront inestimables dans ce processus. Quant aux frais de stationnement, rassurez-vous, notre objectif est d'offrir des services pratiques à des tarifs compétitifs. Nous espérons vous revoir à bord pour une expérience encore plus remarquable !

8/10 Bien

Lionel

Les points forts : Propreté et personnel et service
´´
Séjour de 1 nuit en octobre 2023
Réponse de Customer Service le 23 oct. 2023
Thank you for taking the time to leave us a 4/5 rating, Lionel!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Hotel Queen Mary.

10/10 Excellent

Vincent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fun
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Christine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a great place to visit, staff very helpful and safety conscious. All in all a wonderful experience!
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 10 mai 2024
Christine, thank you for taking the time to share your experience at Hotel Queen Mary. We're delighted to hear you had a wonderful time and found our team members attentive and committed to your safety. We also appreciate your recognition of their efforts. We're looking forward to welcoming you back for another excellent stay!

10/10 Excellent

Talon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great and educational adventure.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 10 mai 2024
Talon, thank you for your glowing review. We're thrilled that your stay at Hotel Queen Mary was both enjoyable and informative. We hope to welcome you back for another captivating adventure soon.

10/10 Excellent

Vern

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved the historical authenticity of this very special ship and hotel. It is truly a world treasure!
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 8 mai 2024
Vern, thank you for sharing your journey aboard the Hotel Queen Mary. We're thrilled to know that you appreciated the genuine historical aspect of our extraordinary ship and hotel. Indeed, it is a global treasure and we're glad to have had you. We're looking forward to your next visit.

10/10 Excellent

Patrick

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Historic, surprising, spooky!
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 8 mai 2024
Patrick, it's delightful to hear of your extraordinary experience at Hotel Queen Mary. Thank you for noticing the charm and intrigue our hotel holds. We trust the element of mystery added to your memorable stay. Looking forward to welcoming you back.

10/10 Excellent

Stacie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love the place !!! Wish they had more places to eat
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 8 mai 2024
Stacie, it's wonderful to hear that you loved your stay at Hotel Queen Mary! We certainly understand your preference for more dining options. While we do have a variety on site, the area also offers a multitude of diverse eateries. Thank you for your positive review, we look forward to welcoming you back in the future.

10/10 Excellent

Michael

Les points forts : Équipements
Ok
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 8 mai 2024
Michael, it's great to hear that your stay at Hotel Queen Mary met your expectations. We appreciate your feedback and hope to serve you again soon.

10/10 Excellent

Antonio, Chicago Heights

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The history of the ship
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 7 mai 2024
Antonio, we're thrilled to know you've taken interest in the rich history of Hotel Queen Mary. Our floating gem indeed boasts numerous unforgettable tales waiting to be discovered. Thank you for leaving a review, and we hope to greet you onboard again for more fascinating adventures.

10/10 Excellent

Alessandro

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
(ITA) La nave é stupenda, é come camminare dentro un pezzo di storia. Lo stile, la musica, le viste.... tutto davvero bellissimo. Oltre a questo, per visitare tutta la nave facendosi una camminata e tutte le foto, puó andare via anche una mattinata, escludendo poi i tour dettagliati delle zone (a pagamento). D'altra parte é relativamente costosa (il costo per notte, il parcheggio di fronte e anche i ristoranti) anche se una parte del costo del biglietto é per la restaurazione della nave. Ci ritornerei comunque, anche solo per una notte. Peccato per il sottomarino di fronte e la mega struttura per accedere all'interno, davvero un pugno in un occhio davanti ad una nave splendida.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 7 mai 2024
Alessandro, grazie per il tuo apprezzamento nei confronti dell'Hotel Queen Mary e della sua storia unica. Siamo lieti che tu abbia apprezzato la musica e i panorami, oltre a vivere il fascino della nave. Comprendiamo che le implicazioni in termini di costi e alcune strutture esterne potrebbero non essere state perfette per te. Tuttavia, ti assicuriamo che aiutano a mantenere la nostra iconica nave. Non vedo l'ora di ospitarvi nuovamente, anche se solo per una notte!

6/10 Satisfaisant

Victoria, Monterey Park

Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 7 mai 2024
Victoria, we noticed your rating and appreciate you taking the time to share your experience at our hotel. We strive to provide exceptional stays for our guests so if there were any areas of improvement you'd like to suggest, we would love to hear them. We hope you'd consider Hotel Queen Mary once more on your next visit.

10/10 Excellent

pam

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It's a walk back in time. Great tour and amazing display of memorable moments in decades gone past. Loved the old music playing and being able to wonder around the ship. Excellent staff.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 7 mai 2024
Pam, it's truly pleasing to know that you found the tour and historical exhibits at Hotel Queen Mary captivating. We're delighted that our melodious tunes added to your enjoyment and our team members provided excellent service. Your experience of stepping back in time is exactly what we aim to offer our guests. Thank you for sharing your appreciation and we hope to welcome you on board again in the future.

10/10 Excellent

Steven

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I am so so happy with this location. I came out here on a business trip. When I looked at hotels, I would’ve never imagined something like this even existing. This meets and exceeds my expectations beyond anything I can say. The art deco is amazing, the preservation of the property the customer service, everything is exceeding all expectations and I cannot thank them enough
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 7 mai 2024
Steven, it's wonderful to hear that Hotel Queen Mary exceeded your expectations in such a remarkable manner! We take pride in our unique art deco aesthetic and the preservation of our premises. It's great to hear that you found our customer service praiseworthy. Our team members thank you for your kind words. We are always here to ensure your business trips are filled with positive experiences. Looking forward to welcoming you back soon!

10/10 Excellent

Mark

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 7 mai 2024
Mark, it is wonderful to hear your succinct and positive description of the Hotel Queen Mary. We always strive to provide a beautiful and memorable experience for our guests and we're glad we delivered. Thank you for taking the time to share your feedback. We're looking forward to welcoming you back in the future.

6/10 Satisfaisant

Eleanor

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Liked that it was walking distance to the Carnival cruise port Knew that amenities on rooms were sparce but actually seeing it and not having it was very uncomfortable. Could not control A/C so room was freezing during the night. Went on a cruise the next day and was sick with a bad cold the whole time.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 7 mai 2024
Eleanor, thank you for sharing your thoughts. It's undoubtedly convenient being close to the Carnival cruise port. Regarding the room, we regret you found the available amenities insufficient and experienced an issue with the temperature control. Let us assure you, we strive for guest comfort at all times. Your feedback is valuable and will be discussed to enhance the experience for future travelers.

8/10 Bien

Deborah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Queen Mary and all it's history make this a inique experience.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 5 mai 2024
Deborah, we're thrilled that you enjoyed your stay at Hotel Queen Mary and appreciated our rich history. Your experience is indeed unique and we're happy you could be part of it. Thank you for taking the time to share your feedback. We hope to welcome you back soon!

4/10 Médiocre

Eliza

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

8/10 Bien

Gail

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 7 mai 2024
Thank you for the great rating, Gail!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Hotel Queen Mary. We'd like to share an even better experience with you soon.

10/10 Excellent

Andrea

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 7 mai 2024
Andrea, thank you for choosing Hotel Queen Mary for your stay. We're elated to know that we met your expectations. For your next present or future visits, we look forward to continually meeting your needs. Delighted to have been at your service!

10/10 Excellent

Dennis

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was first there in 1970. Helping my father work aboard the boat. I was 15th at the time. Looks fantastic.
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 4 mai 2024
Dennis, thank you for your continued loyalty to Hotel Queen Mary since 1970. We're thrilled to hear that you enjoyed your visit and found our unique maritime experience to be fantastic. It's always special for us when someone has a long history with our hotel. Here's to many more years of memorable experiences!

8/10 Bien

Oscar

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very few outlets to plug in your electronics. In my case, there was only one outlet and it was occupied by the TV. I had to disconnect the TV and figure out the way to connect My phone and my wife’s phone for charging
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 3 mai 2024
Oscar, thank you for your feedback regarding your experience at Hotel Queen Mary. We're glad to know you enjoyed your stay overall, while noting the concerns about the number of available power outlets. We can certainly understand the need for more convenient ways to charge your devices. This input will be valuable as we continue to make improvements in our rooms for future guests. We hope to host you again soon.

10/10 Excellent

Steven

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very helpful on tour and dining information
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 3 mai 2024
Steven, your positive words about the support received from our team members at Hotel Queen Mary are indeed a delight, especially pertaining to tours and dining suggestions. We truly appreciate it and look forward to providing the same level of service when you visit us again.

8/10 Bien

hannah

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements
amazing ship and would stay again. so happy i finally got to see this place in person. didn’t get any proof of spirits though. definitely felt like we weren’t alone im the boiler room. guess spirits didn’t wanna talk.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 3 mai 2024
Hannah, it's wonderful to hear that you had an exceptional experience at Hotel Queen Mary! We're delighted that you finally had the opportunity to visit us and explore our unique location. It seems like the boiler room offered a memorable experience even if the resident spirits were a bit shy. We look forward to welcoming you back for another adventure.

8/10 Bien

Suzi

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed our stay at the Queen Mary with its quaint atmosphere. It was the perfect place to stay if heading out on a cruise with Carnival cruise line as it is waking distance. We had a great time out with friends at the restaurants on board. We also loved the free bus located next to the Queen Mary’s parking lot. It provided many stops including Long Beach seaside where there were many fun shops and restaurants to visit. Overall it was an excellent adventure and must for everyone do discover.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 3 mai 2024
Suzi, thank you for taking the time to share your experience. We're thrilled to hear that you enjoyed the unique ambiance of Hotel Queen Mary and dined at our onboard restaurants. It's great to know that the convenience of our location added value to your stay. We agree with you – our proximity to the seaside and local attractions is something that we often see appreciated by our guests. Your recommendation warmly received and we look forward to your return visit.

10/10 Excellent

Davina

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
We enjoyed our stay! Only bummer was trying to use cash at the shops then being told card only. My son was trying to use his birthday cash. We hope to see an online store in the future.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 3 mai 2024
Davina, it's wonderful to hear that you enjoyed your stay at Hotel Queen Mary. We appreciate your valuable feedback regarding the payment methods at our on-site shops. Your suggestion for an online store is well-received and will be considered for future plans. Looking forward to making your future stays even more pleasurable.

8/10 Bien

Mike, Renton

Voyage en groupe
Les points forts : Propreté et personnel et service
Very expensive, but great history.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 2 mai 2024
Mike, it's great to hear you appreciated the nuanced history on display at Hotel Queen Mary. We understand your remarks about the pricing, and while we strive to offer an experience reflective of our rates, we do appreciate your perspective. We look forward to the opportunity of welcoming you back.

8/10 Bien

Kathryn

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
An entirely unique and unforgettable experience that made us feel like we'd been transported back in time. Loved the untouched decor and details of this grand old ship. Truly felt like a night at the museum with the opportunity to roam the halls on all the decks and get a sense of what a historical voyage might have been like. The only issue we had was the noise: the rooms have paper-thin walls and vents in the doors which conduct any sound in the hallways or nearby rooms. Luckily we only stayed one night, so we tolerated the noise, but wouldn't want to book a longer stay.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 2 mai 2024
Kathryn, it's wonderful to hear your stay at Hotel Queen Mary was characterized by its distinctive charm and historic ambiance. Your experience exploring the intricacies of such an iconic landmark resonates with the sense of wonder and nostalgia we aim to provide. We regret to hear about any lingering commotion that may have impacted your stay. For future visits, please consider sharing your preference for a quieter room with our team members. They will be more than willing to accommodate you to ensure a pleasant, noise-free experience. Thank you for taking the time to share your thoughts and we look forward to welcoming you back in the future.

10/10 Excellent

Lori

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alway love visiting the queen mary. See something new each time.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 2 mai 2024
Lori, your consistent loyalty towards Hotel Queen Mary is marvelous! We're exhilarated to know that each visit to us provides you with new experiences. Thank you for sharing these kind words. Our team eagerly awaits your next discovery-filled journey with us.

10/10 Excellent

Raymond

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was extremely friendly and charming. Had beautifully maintained historic rooms. The Observation Bar was a pleasant experience.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 1 mai 2024
Raymond, thank you for choosing the Hotel Queen Mary. We're delighted to hear our wonderful team members left such a positive impression with their friendliness. We're also happy you appreciated our well-preserved historic rooms. Your positive remarks about the Observation Bar are much appreciated too. We eagerly look forward to welcoming you back for another remarkable experience.

10/10 Excellent

Vanessa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I love the history and artifacts
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 1 mai 2024
Vanessa, we are thrilled to hear that you enjoyed the rich heritage and treasured relics at Hotel Queen Mary. We take pride in preserving our unique history for all our esteemed guests. It was an honor hosting you, and we look forward to your next visit.

10/10 Excellent

Oscar

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was my first time and i honestly enjoyed my stay.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 1 mai 2024
Oscar, thank you for sharing your first experience with us. We're delighted that you thoroughly enjoyed your time at Hotel Queen Mary. We are excited to welcome you back for another memorable experience.

8/10 Bien

Keri

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is a unique experience so you have to go into it with certain expectations. She is an old ship and completely refurbishing her would take away from the charm. So wallpaper may be losening or tiles may be cracked... it all adds to the charm for me. But there are some things that are a little more challenging like the thin walls. You are warned of this at check in and the staff do their best to quiet people if it's too much. So if you are going to experience the RMS Queen Mary in all her glory and love her for what she is... you will have an amazing experience!
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 1 mai 2024
Keri, thank you for sharing your insightful experiences with the Hotel Queen Mary. Your understanding and appreciation for her historic charm is truly heartwarming. We recognize soundproofing could be improved, as blending authentic allure with modern comfort poses a unique challenge. Our team members are always doing their best to ensure a serene atmosphere to heighten your experience. We're thrilled that you relished the remarkable experience the queen in her glory had to offer, and we're looking forward to welcoming you back for another amazing adventure aboard.

8/10 Bien

Brooks

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All in all I had an enjoyable time. Walls are thin but it’s an old ship. Restaurants could be a little better but I’ll still come back. Great views all around the area.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 1 mai 2024
Brooks, thank you for your valuable feedback. It's delightful to hear you enjoyed your stay at the Hotel Queen Mary, including our magnificent views. We appreciate you bringing your dining experience and the acoustic concerns to our notice. Improvement is a continuous process and your insights assist us in our effort. We're looking forward to welcoming you back in the future.

8/10 Bien

Gareth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 7 mai 2024
Gareth, thank you for your 4-star rating! We're pleased you had an enjoyable stay at Hotel Queen Mary. Your feedback is invaluable to us, and we would appreciate it if you shared some specific thoughts on your experience. We look forward to welcoming you back for another stay.

8/10 Bien

James

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 1 mai 2024
James, we appreciate you taking the time to rate your stay at Hotel Queen Mary. We're glad that you had a positive experience. We hope to welcome you back in the near future.

10/10 Excellent

Nicole

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 1 mai 2024
Nicole, thank you for choosing Hotel Queen Mary and for taking the time to leave a rating. We're thrilled to hear that your visit met your expectations. We hope to welcome you back soon for another memorable experience.

8/10 Bien

Laurie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved the history but the noise was a pain due to a senior prom going on next to our room.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 29 avr. 2024
Laurie, it's lovely to know that you appreciated Hotel Queen Mary's rich heritage. However, we regret to hear about the noise disturbances experienced due to an adjacent event. We strive to provide a peaceful environment, so your feedback is crucial to us in addressing such concerns. We hope you will give us another opportunity to provide a serene stay in the future.

10/10 Excellent

Cyndie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jay at the check in desk is great! Every crew member was very nice & the Promenade Café was yummy for both dinner and breakfast. Beautiful woodwork, ambience & nostalgia. Thank you Queen Mary & crew! We’ll be back!
Réponse de Customer Service le 29 avr. 2024
Cyndie, it's wonderful to hear that your experiences at Hotel Queen Mary, from the welcoming check-in, friendly interactions with our team members, to your enjoyable meals at the Promenade Café made a positive impression. We're especially pleased to hear your admiration of our distinct interior décor and atmosphere. Thank you for choosing us for your stay. We're all excited to welcome you back on your next visit!

10/10 Excellent

Robin

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our first weekend visit and we took our 2 dogs, we ALL loved it so much!!
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 29 avr. 2024
Robin, it's wonderful to hear that your first weekend adventure at Hotel Queen Mary was a memorable one, including for your canine companions. We are thrilled to have provided an enjoyable experience for your whole family. We look forward to your return visit.

6/10 Satisfaisant

Michele

Les points forts : Personnel et service
I get that staying there is a novelty. There are no real amenities in the rooms and everything else is overpriced. There is nothing else nearby to have an option with the food and beverages. The walls are paper thin and it was very noisy.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 29 avr. 2024
Michele, thank you for your review. We recognize the distinctive experience our hotel offers, though we regret hearing you found the rooms simplistic. It's unfortunate the dining options didn't meet your expectations; we aim for a variety of choices for our guests. Regarding the noise you mentioned, we'll definitely make note of this feedback to ensure the comfort of our guests in the future. We hope that you'll give us another opportunity to create a more satisfying experience.

6/10 Satisfaisant

Charles, GLENDALE

Voyage en famille
Les points forts : Personnel et service
A historical experience. Much of it kept in original condition. But that means 90 years old and in original condition. If you are looking for modern room conveniences this is not it. We were looking for the experience and got what we expected. But pick your times wisely. No heat and no air.
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 29 avr. 2024
Charles, thank you for choosing our hotel and taking the time to share your experience. The Hotel Queen Mary truly is a historic gem, preserving its vintage charm while ensuring unique stays for our guests. We understand that some guests might prefer modern amenities. As always, we recommend all potential guests to browse our room amenities and services to ensure it aligns with their expectations. Your feedback is valuable and will certainly assist other travelers in making informed decisions. We hope to have the opportunity to welcome you back in the near future.

8/10 Bien

Wendy

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tommy in the observation bar was amazing. I would have given 5 stars, but many places were under construction, which I get. I did not receive an e-mail copy of my receipt which I asked for when checking out. The water around the ship was horribly dirty. But the rooms were super clean, the bed was amazingly comfortable. Staff was really friendly when we got lost in the engine room. Would definitely be back and will recommend. Great stay overall.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 1 mai 2024
Wendy, we're thrilled to hear Tommy at the observation bar provided a wonderful experience at Hotel Queen Mary, and you enjoyed our immaculate rooms and comfortable beds. It's great that our team members showed genuine hospitality when you needed directions. We're currently making improvements to enhance overall guest experiences, and appreciate your patience. We're looking into why an e-mail copy of your receipt wasn't provided when requested. Your comment about the surrounding water cleanliness is noted. We're excited to welcome you back in the future and appreciate your recommendations. Thank you for acknowledging your enjoyable stay overall.

10/10 Excellent

Victor

Les points forts : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 4 mai 2024
Thank you for the amazing rating, Victor!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Hotel Queen Mary soon!Thanks again for leaving your feedback!

10/10 Excellent

Maritza

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 29 avr. 2024
Maritza, thank you for your high rating of Hotel Queen Mary. We're thrilled to know your stay was pleasing and we look forward to welcoming you back in the future for yet another excellent experience.

10/10 Excellent

Justin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 28 avr. 2024
Thank you for the great rating, Justin!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hotel Queen Mary! We hope you plan on staying with us again soon!We're looking forward to your next visit!