Avis sur Sonesta Select Los Angeles Torrance South Bay
Sonesta Select Los Angeles Torrance South Bay
1925 W 190th Street, Torrance, CA
Avis
8,6
Excellent
8,4/10
Propreté
8,8/10
Personnel et service
8,2/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
Voyage en famille
1 janv. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 8 janv. 2024
Thank you for sharing your feedback, Torea.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.
6/10 Satisfaisant
TEHERE
Voyage en couple
13 déc. 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
TEHERE
Séjour de 3 nuits en décembre 2023
Réponse de Customer Service le 13 déc. 2023
ICI,Merci de partager votre expérience. C'est formidable d'entendre que les membres de notre équipe ont pu vous montrer leur service attentionné. En cas d'insatisfaction concernant la propreté, nous assurons des routines d'entretien et de propreté régulières pour respecter notre standard de qualité. Si l'odeur dans les couloirs était gênante, nous nous en excusons. Vos commentaires sont appréciés et seront utilisés pour affiner notre service. Nous espérons vous accueillir à nouveau pour vous offrir une expérience améliorée.
6/10 Satisfaisant
yannick chong, Papeete
25 nov. 2023
yannick chong
Séjour de 3 nuits en novembre 2023
Réponse de Customer Service le 17 déc. 2023
Thank you for sharing, Yannick.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.
8/10 Bien
Voyageur vérifié
Voyage d’affaires
12 juil. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Great but no real breakfast
Voyageur vérifié
Séjour de 3 nuits en juillet 2023
Réponse de LJ le 12 juil. 2023
Thank you for staying with us at Sonesta Select Torrance South Bay! We're glad you enjoyed your stay. We hope to see you back soon with us.
10/10 Excellent
Nasrin
Voyage en famille
22 janv. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nasrin
Séjour de 3 nuits en janvier 2022
Réponse de AB le 22 janv. 2022
Thank you for choosing to stay with us we glad you enjoyed your stay with us.
8/10 Bien
Laurent
Voyage d’affaires
14 nov. 2021
Les points forts : Propreté, personnel et service, confort de la chambre
Laurent
Séjour de 1 nuit en novembre 2021
Réponse de AB le 16 nov. 2021
Thank you for choosing to stay with us, we glad you enjoyed your stay.
8/10 Bien
Mita
Voyage en famille
1 oct. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mita
Séjour de 3 nuits en septembre 2021
Réponse de AB le 2 oct. 2021
Thank you for choosing to stay with us. We are glad you enjoyed your stay with us.
6/10 Satisfaisant
Cristina
28 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cristina
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 28 mai 2024
Cristina, thank you for taking the time to share your thoughts. It's great to hear the hotel met your expectations. Your feedback about the pool temperature and other minor issues is appreciated and will be passed on to our team members. We're glad your overall experience was satisfactory and hope to have the chance to serve you again in the future.
10/10 Excellent
Sandi
Voyage en couple
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sandi
Séjour de 2 nuits en mai 2024
10/10 Excellent
Kenneth
24 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kenneth
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 26 mai 2024
Kenneth, thank you for your wonderful feedback! The team at Sonesta Select Los Angeles Torrance South Bay is delighted to hear you found everything very clean. We hope to welcome you back soon!
10/10 Excellent
Rosa
Voyage en famille, Voyage avec des animaux de compagnie
23 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rosa
Séjour de 1 nuit en mai 2024
10/10 Excellent
HENRY
Voyage en famille
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
HENRY
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 22 mai 2024
Henry, thank you for your kind words! The team at Sonesta Select Los Angeles Torrance South Bay is delighted to hear you had a pleasant experience. We're looking forward to welcoming you back.
10/10 Excellent
RAMON, Rancho Palos Verdes
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
RAMON
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 21 mai 2024
Ramon, thank you for your feedback! The team at Sonesta Select Los Angeles Torrance South Bay is delighted you found value in your stay. We're looking forward to welcoming you back soon!
6/10 Satisfaisant
mayumi
21 mai 2024
Les points forts : Propreté et personnel et service
mayumi
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 22 mai 2024
Mayumi, thank you for taking the time to leave a rating. We truly wish that your overall experience during your stay with us has been better. Rest assured, we have taken note of your rating and will utilize it to enhance our services moving forward.
2/10 Horrible
Paola
Voyage d’affaires, Voyage en couple
20 mai 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Paola
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 20 mai 2024
Paola,Thank you for sharing your experience. The cleanliness and comfort of our rooms are important to us. While we're sorry to hear about the issues you encountered, we appreciate your feedback. We're continuously striving to improve and will take your comments into consideration.
6/10 Satisfaisant
Diane
19 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Diane
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 21 mai 2024
Diane, thank you for taking the time to leave a rating. Your feedback helps us continue to improve. If you have any specific comments or suggestions, we would love to hear them. We hope to have the opportunity to serve you better in the future.
10/10 Excellent
Valarie
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Valarie
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 20 mai 2024
Valarie, thank you for the fantastic rating! The team at Sonesta Select Los Angeles Torrance South Bay is delighted to know you had a wonderful experience. We're looking forward to welcoming you back soon!
10/10 Excellent
Richard
Voyage en famille
18 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Richard
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 19 mai 2024
Richard, thank you for sharing your feedback. The Sonesta Select Los Angeles Torrance South Bay team is glad to hear you appreciated the convenient location and speedy check-in. Your suggestion regarding the microwave has been noted. We look forward to welcoming you back soon!
2/10 Horrible
Bogumil
16 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bogumil
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 16 mai 2024
Bogumil, thank you for your feedback. It's concerning to hear about your recent experience. The well-being and satisfaction of our guests are top priorities. Your observations regarding room conditions and service will be closely reviewed. Safe travels.
10/10 Excellent
Wanda
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wanda
Séjour de 4 nuits en mai 2024
Réponse de Customer Service le 14 mai 2024
Wanda, thank you for sharing your delightful experience at Sonesta Select Los Angeles Torrance South Bay. We're honored that our location met your needs perfectly. We hope to see you again on your next visit to the area.
10/10 Excellent
Rafael
12 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rafael
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 13 mai 2024
Rafael, it's wonderful to learn about your positive experience at Sonesta Select Los Angeles Torrance South Bay. We're thrilled you appreciated our devoted team members, pristine accommodations, and serene, secure surroundings. Thank you for your positive feedback and we are anticipating your next visit with us.
10/10 Excellent
Janice
12 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Janice
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 13 mai 2024
Janice, we're thrilled to learn that your first stay at Sonesta Select Los Angeles Torrance South Bay was more than satisfactory. It's great to hear that our comfortable mattresses contributed to your restful sleep, and that our attractively maintained courtyard added to the ambiance. We appreciate your kind words and hope to welcome you back soon for another exceptional experience.
8/10 Bien
Ruth, North Fort Myers
Voyage en couple
12 mai 2024
Les points forts : Propreté et personnel et service
Ruth
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 12 mai 2024
Ruth, it's great to hear that you found the bed comfortable during your stay. Your feedback about certain elements needing a refresh is appreciated. We continuously aim to enhance our guests' experiences, so your insights will be considered. We hope to have the opportunity to welcome you back for a more fulfilling experience at the Sonesta Select Los Angeles Torrance South Bay.
8/10 Bien
Michael
11 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 12 mai 2024
Michael, thanks for choosing Sonesta Select Los Angeles Torrance South Bay and taking the time to rate your stay. We're glad your experience met your expectations and we hope to welcome you back soon for a trip that will turn a 4-star into a 5-star stay.
10/10 Excellent
Jenee
10 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jenee
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 12 mai 2024
Thank you for the fantastic rating, Jenee!It's outstanding you had such a wonderful experience at Sonesta Select Los Angeles Torrance South Bay. We care about the satisfaction of our guests. We can't wait to see you again soon!
8/10 Bien
Daisy
Voyage d’affaires, Voyage en couple
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daisy
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 11 mai 2024
Daisy, thank you for offering your valuable insights regarding your stay. We understand your concerns about the check-in timing and the breakfast service. We always strive to accommodate our guests to the best of our abilities. At Sonesta Select Los Angeles Torrance South Bay, we truly appreciate you giving us the opportunity to improve our guest experience. We hope to welcome you back in the near future for an even more satisfying stay.
4/10 Médiocre
Jessica, Exeter
Voyage en famille, Voyage en groupe
9 mai 2024
Les points faibles : Personnel et service
Jessica
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 9 mai 2024
Jessica, we appreciate your feedback and we're sorry to hear your recent stay didn't meet your expectations value-wise. It's always our aim to provide a balance between quality accommodation and competitive pricing. We hope you'll give us another opportunity to serve you better in the future.
10/10 Excellent
Ignacio
9 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ignacio
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 9 mai 2024
Ignacio, it's fantastic you delightfully enjoyed your stay at Sonesta Select Los Angeles Torrance South Bay. Your graced words are greatly appreciated. Our team eagerly awaits your return.
10/10 Excellent
Mayuko
8 mai 2024
Mayuko
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 28 mai 2024
Mayuko,Sonesta Select Los Angeles Torrance South Bay is delighted by your positive rating. Our team members are thrilled that you enjoyed your stay. We look forward to welcoming you back soon!
2/10 Horrible
Takashi, New York
Voyage d’affaires, Voyage en couple
8 mai 2024
Les points forts : Équipements
Les points faibles : Personnel et service
Takashi
Séjour de 7 nuits en avril 2024
Réponse de Customer Service le 9 mai 2024
Takashi, we understand how important regular room maintenance is during a prolonged stay. We're sorry to hear about the misunderstanding regarding a request for cleaning and a surplus bed. We will focus on bettering our communication to ensure guest requests are fulfilled accurately. Thank you for your feedback, it aids in our efforts to continually improve.
10/10 Excellent
Kathryn
7 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kathryn
Séjour de 4 nuits en mai 2024
Réponse de Customer Service le 9 mai 2024
Kathryn, it's wonderful to hear about your positive experience at Sonesta Select Los Angeles Torrance South Bay. We thrive on feedback like this - our team members are definitely a key part of our hotel's charm. We're looking forward to welcoming you back for another excellent stay.
10/10 Excellent
esoteric.
Voyage en famille avec de jeunes enfants, Voyage en famille
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
esoteric.
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 9 mai 2024
Esoteric, it's wonderful to hear that Sonesta Select Los Angeles Torrance South Bay's convenient location proved beneficial, aiding your commute to work. We appreciate your positive feedback and hope to see you again the next time your travels bring you our way.
8/10 Bien
Jose
Voyage en couple
7 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Jose
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 7 mai 2024
Jose, thank you for sharing your experience at Sonesta Select Los Angeles Torrance South Bay. It's gratifying to hear that you found it to be a nice place. We understand that the timing of your check-in was not as convenient as you hoped. Our goal is to provide our guests with a comfortable and seamless experience, so it's appreciated when guests share their feedback. We hope to have the chance to accommodate you with a smoother start to your stay in the future.
8/10 Bien
Michelle
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michelle
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 9 mai 2024
Michelle, it's wonderful to see your 4-star rating for Sonesta Select Los Angeles Torrance South Bay. We hope your stay was satisfactory and we look forward to welcoming you back for an even better experience. Safe travels.
10/10 Excellent
Aretha
Voyage en couple
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aretha
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 7 mai 2024
Aretha, we're thrilled to hear that you consistently received top-notch customer service at Sonesta Select Los Angeles Torrance South Bay. Our team members strive to provide guests with an A+ experience. We're delighted they delivered during your stay, and we look forward to welcoming you back in the future.
10/10 Excellent
Rosetta
Voyage en couple
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rosetta
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 6 mai 2024
Rosetta, thank you for your succinct comment. Sonesta Select Los Angeles Torrance South Bay values your feedback. It sounds like our hotel met your expectations. We look forward to your next stay and ensuring it's just as pleasing.
10/10 Excellent
marla
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
marla
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 6 mai 2024
Marla, it's delightful to read your positive comments about your stay at Sonesta Select Los Angeles Torrance South Bay. We're thrilled we could provide such an enriching and enjoyable experience for you. Welcoming you back for another great stay is something we're eagerly anticipating.
10/10 Excellent
Jessenia
2 mai 2024
Jessenia
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 22 mai 2024
Jessenia, thank you for your five-star rating! The team at Sonesta Select Los Angeles Torrance South Bay is thrilled you had a great stay. We're looking forward to welcoming you back!
6/10 Satisfaisant
Oguzhan
Voyage en couple
1 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Oguzhan
Séjour de 5 nuits en avril 2024
Réponse de Customer Service le 2 mai 2024
Oguzhan, vielen Dank für Ihr Feedback. Wir sind Ihnen sehr dankbar für Ihr Verständnis für das Wertversprechen unserer Dienstleistungen. Allerdings sind wir enttäuscht über die Unstimmigkeiten in Bezug auf unsere Zimmerreinigungspläne. Wir versichern Ihnen, dass unsere Teammitglieder bestrebt sind, genaue Servicezeitpläne einzuhalten und alle Unstimmigkeiten beheben werden, um unsere Servicestandards aufrechtzuerhalten. Wir hoffen, dass wir in Zukunft eine weitere Chance bekommen, Sie zu bedienen und Ihre Erfahrung mit uns zu verbessern.
2/10 Horrible
George
Voyage en couple
1 mai 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
George
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 2 mai 2024
George, we regret to hear about your dissatisfaction regarding the cleanliness of your room. We assure you, offering all patrons a spotless environment is one of our top priorities and we work diligently to uphold that standard. We hope you'll consider giving us another opportunity to better serve you in the future.
10/10 Excellent
Adriana
30 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Adriana
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 3 mai 2024
Adriana, thank you for choosing to stay at Sonesta Select Los Angeles Torrance South Bay. We are glad you had a wonderful experience with us! It's always a delight to serve guests like you. We look forward to welcoming you back for another seamless stay.
10/10 Excellent
Ibrahim
30 avr. 2024
Ibrahim
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 2 mai 2024
Ibrahim, it's always a delight to know that guests enjoyed their stay at Sonesta Select Los Angeles Torrance South Bay. We are thrilled that your experience was exceptional. Thank you for sharing your rating. We hope to have the opportunity to welcome you back again in the future!
4/10 Médiocre
Vincent Nichols
30 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vincent Nichols
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 1 mai 2024
Vincent, we take your feedback to heart. It's regrettable to hear that the size and decor of our rooms didn't meet your expectations. Our devotion is to provide comfortable, clean accommodations, and your comment about the carpet is noted for improvements.In terms of service, we apologize if you did not receive the high level of hospitality we usually pride ourselves on. Our team members strive to offer exemplary service, and we're sorry if we fell short during your visit.As for the location noise, we understand it may not suit everyone's preference. We suggest, for your next stay, to request a room that is situated in a quieter part of the hotel.We hope you will consider us once more, as we seek to improve every aspect of our guests' experience.
8/10 Bien
IRENE
29 avr. 2024
IRENE
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 19 mai 2024
IRENE, thank you for sharing your rating. It is wonderful to see that you had a positive experience at Sonesta Select Los Angeles Torrance South Bay. We're delighted you enjoyed your stay and hope to welcome you back soon.
4/10 Médiocre
Rhonda L
29 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
Rhonda L
Séjour de 24 nuits en mars 2024
Réponse de Customer Service le 1 mai 2024
Rhonda L, it appears there has been some dissatisfaction with your stay. While there are no specific details, we would appreciate your feedback on areas where we could improve. Your experience matters to us and we hope there may be another opportunity to better serve you.
8/10 Bien
Baber
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Baber
Séjour de 6 nuits en avril 2024
Réponse de Customer Service le 29 avr. 2024
Baber, thank you for this wonderful recommendation! It's great to hear that Sonesta Select Los Angeles Torrance South Bay was able to provide a positive experience for your stay, whether it be for business or leisure. We truly appreciate your support and look forward to welcoming you back for another enjoyable visit.
10/10 Excellent
Edward
Voyage en famille
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Edward
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 29 avr. 2024
Edward, thank you for sharing your exceptional experience at Sonesta Select Los Angeles Torrance South Bay. It's fantastic to hear our team members were friendly and beneficial, ensuring your room was spotless and tranquil despite the occupancy. We appreciate your feedback and look forward to welcoming you back again soon.
8/10 Bien
Joseph
27 avr. 2024
Joseph
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 18 mai 2024
Thank you for taking the time to share your review with us, Joseph!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Sonesta Select Los Angeles Torrance South Bay. Thank you and have a wonderful day!
10/10 Excellent
Deanna
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Deanna
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 28 avr. 2024
Thanks for the amazing review, Deanna!It's excellent your time at Sonesta Select Los Angeles Torrance South Bay was so fantastic! We take great care in providing top-notch service for all of our guests. Your praise for our team lets us know we're doing our job! We look forward to hosting you again soon so we can share another splendid experience with you!Thank you again for sharing your feedback!
10/10 Excellent
Miguel
Voyage en famille
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Miguel
Séjour de 7 nuits en avril 2024
Réponse de Customer Service le 27 avr. 2024
Miguel, it's delightful to hear that you appreciated the room accommodations at the Sonesta Select Los Angeles Torrance South Bay. We strive to offer a pleasant stay and your kind remarks affirm our efforts. We hope to host you again in the future.