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Avis sur Quality Inn Downey

2.5 out of 5
Quality Inn Downey
9438 Firestone Blvd, Downey, CA

Avis

6,6
Note des voyageurs de 10 (Excellent), d’après 147 avis sur 514." "
Note des voyageurs de 8 (Bien), d’après 117 avis sur 514." "
Note des voyageurs de 6 (Satisfaisant), d’après 73 avis sur 514." "
Note des voyageurs de 4 (Médiocre), d’après 79 avis sur 514." "
Note des voyageurs de 2 (Horrible), d’après 98 avis sur 514." "

6,8/10

Propreté

7,2/10

Personnel et service

6,0/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

5,8/10

Écoresponsabilité

Avis

4/10 Médiocre

Jean marc

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A fuir
Hôtel mediocre au vue du prix payé. Dessus de lit brûlés avec des cigarettes, également traces de fonds de teint sur la couette. Forte odeur de tabac froid malgré un hotel non fumeur. Dans la salle de bains brulure de cigarettes sur baignoire et wc, peinture couches sur couches un vrai cache misère. Ameublement fortement détérioré ainsi que les serviettes de toilettes hors d usage. Systeme de clim/ chauffage très bruyant alors qu il était éteint, chambre très mal insonorisée le voisin de chambre a prix une douche a 2h du mat on a eu l'impression qu il etait dans notre chambre. Aucun petit déjeuner alors qu il était bien stipulé lors de la réservation. Extremement déçus compte tenu des 128€ payés, une belle arnaque
Séjour de 1 nuit en février 2022

2/10 Horrible

Nancy

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very old dirty carpeting with smoking hole burns and orange stains on the carpet by the sink area. The towels were very thin and looked like cleaning rags. We didn’t have internet during our visit and no one knew why. Repairs in the room were done very sloppy with clumps of caulk showing. Very outdated and on one of the photos on the wall looked very dirt in the frame or it might have been moldy. Read the other reviews on this property before booking. The manager was supposed to call by us about the internet bb issue and it’s been a week and he has not called. Will never stay here again.
Séjour de 1 nuit en avril 2024

4/10 Médiocre

Nery

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Was very upset that our room looked nothing like the pictures on the site there was long hair in the tub from previous guests no shampoo the carpet was filthy with some sort of rust stains!!! Loved the service and breakfast will never stay there again
Séjour de 2 nuits en avril 2024

10/10 Excellent

Ingri

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excelente personal
Séjour de 1 nuit en avril 2024

10/10 Excellent

Erick

Les points forts : Propreté
Séjour de 1 nuit en avril 2024

4/10 Médiocre

Nina

Voyage en famille avec de jeunes enfants
The woman when I checked in was very hospitable however the rooms were not what the pictures showed. I paid over $750 for 2 rooms 2 nights and 1 room didn’t have a jetted tub. The one that did didn’t work until the next day when someone came to fix it. Also there was no cable tv in the same “suite” room, which never got fixed. The creamer in the room was so old it wouldn’t dissolve, and the air conditioner went off and on but was so loud it kept me up. So disappointing and I talk to the manager he said he would credit back my card but that it would go to Expedia???
Séjour de 2 nuits en avril 2024

4/10 Médiocre

Sameerah

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The sheets had holes in them and there were no extra towels. The jacuzzi tub in the room was also a little broken. I would probably not go back to this Quality Inn. 😞
Séjour de 1 nuit en avril 2024

2/10 Horrible

Ivan

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rude staff, dirty room, one towel per room. I’m never coming back here.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Linda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lady at front desk was very friendly and knowledgeable.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Jose

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and great customer service .
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Araceli

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
La alfombra estaba demasiado sucia
Séjour de 2 nuits en mars 2024

8/10 Bien

Ivan

Voyage en famille avec de jeunes enfants, Voyage d’affaires
They could use better parking
Séjour de 1 nuit en mars 2024

10/10 Excellent

Olga

Les points forts : Infrastructures et conditions de l’hébergement
Todo chevere
Séjour de 1 nuit en mars 2024

4/10 Médiocre

Glory

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements
Expedia website, said pay later! When I booked room, I was charged. I tried to cancel room, hotel would not refund me! The room was not stocked with soap, toilet paper or towels! I tried to call for room service and phone line did not even work. I walked down to office, to tell them & they did not seem to care! I DO NOT RECOMEND!
Séjour de 1 nuit en mars 2024

2/10 Horrible

vanessa

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

10/10 Excellent

Johanna

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great customer service.
Séjour de 1 nuit en mars 2024

2/10 Horrible

Diodore

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
No towels . No breakfast Dirty and Loud
Séjour de 1 nuit en février 2024

2/10 Horrible

Francisco

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The top roof started to leak from the jacuzzi upstairs. Part of the roof fell down and u can see mold on the roof top.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Sergio

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome place to.stay and hook up
Séjour de 2 nuits en janvier 2024

8/10 Bien

Edgar

Shower head broken
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Alan

Les points forts : Confort de la chambre
Les points faibles : Propreté
Meh
Although the pictures when I booked the room had a jacuzzi tub in it, upon arrival I was informed it did not and the upgrade would be an additional $70. For a tub. The gentleman at check in was great. Professional, nice guy. The rooms cleanliness left some to be desired especially the bathroom and carpets need shampooing. Overpriced but overlooked. Upon checkout it was a different story. The host on duty was a rude prick which pushed it over the point of no return. I was on the fence until then but won’t be returning
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Louis

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Staff was better than average. Hotel room is definitely in need of remodeling. Be sure to cover your food, I couldn’t believe I actually saw a roach on the countertop! You get what you pay for, I suppose.

8/10 Bien

Iris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Jasmine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel!
Séjour de 1 nuit en novembre 2023

8/10 Bien

Leyser, Las Vegas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2023

2/10 Horrible

Margarita

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I want my money back
Séjour de 1 nuit en novembre 2023

8/10 Bien

Reyes

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
easy to get to off freeway
Séjour de 1 nuit en novembre 2023

2/10 Horrible

Victor

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tarde la hora de entrada
Muy mal el cuarto me lo lo entregaron hasta las 5:14 pm
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Demondre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room was clean and staff went over the top to make sure our syst was nice
Séjour de 1 nuit en novembre 2023

4/10 Médiocre

Michael

Voyage en groupe
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
It was a so so experience with hair on the bed and dirty pillows behind the clean ones . Water also had a bad stinch to it but I was barely in the room so I dealt with it but overall it was not too pleasant unfortunately. If there is something you can do to accommodate this it will be greatly appreciated. However, I do believe you guys should get the water supply and or piping checked out. Could be a safety hazard if mold is in the line.
Séjour de 3 nuits en novembre 2023

4/10 Médiocre

Thomas

Les points faibles : Infrastructures et conditions de l’hébergement
Low water pressure just warm water noisy
Séjour de 3 nuits en novembre 2023
Réponse de Management le 8 nov. 2023
Hello,thank you for taking the time to leave this feedback. I do appologize that you had to experience this during your stay. We want all our guests to be able to enjoy their stay with us. Please contact management if there are any other issues you may have faced.Thank you

2/10 Horrible

David

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nothing but issues with this property
Séjour de 1 nuit en octobre 2023

2/10 Horrible

Gabriel

Séjour de 2 nuits en octobre 2023

2/10 Horrible

Jazmine

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I’m sorry but this hotel was one of the worse places i’ve ever stayed at. It was dirty, my blankets and pillows had blood on them and they never brought me new ones. There were cockroaches, it was dirty, the chair that was in the room was broken. It was just bad.
Séjour de 3 nuits en octobre 2023
Réponse de Management le 24 oct. 2023
Hello,We apologize for the inconvenience you experienced. These concerns will be brought up to the staff, we work on wanting to be able accommodate all our guests so that they can enjoy their stay with us.

10/10 Excellent

Ashley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2023
Réponse de Management le 24 oct. 2023
Hello,Thank you for taking the time to leave us your review. We are glad to know that you enjoyed your stay with us and hope that we have the pleasure to welcome you back on your next trip.

2/10 Horrible

Elsa

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
It was the worse stay in our life, the bed was dirty, with hairs and stains everywhere and the sheets all rip, the bathroom was dirty with some blood drops, the towels really old and dirty, the curtains were rip and dirty, the only good was the breakfast, pretty decent and the front desk in the evening she was really nice and caring
Séjour de 4 nuits en octobre 2023
Réponse de Management le 24 oct. 2023
Hello,We apologize for the inconvenience you experienced. These concerns will be brought up to the staff, we work on wanting to be able accommodate all our guests so that they can enjoy their stay with us.

6/10 Satisfaisant

Evelyn

Séjour de 1 nuit en septembre 2023
Réponse de Management le 24 oct. 2023
Hello,We apologize for the inconvenience you experienced. These concerns will be brought up to the staff, we work on wanting to be able accommodate all our guests so that they can enjoy their stay with us.

2/10 Horrible

SHAWN

Séjour de 1 nuit en septembre 2023
Réponse de Management le 24 oct. 2023
Hello,We apologize for the inconvenience you experienced. These concerns will be brought up to the staff, we work on wanting to be able accommodate all our guests so that they can enjoy their stay with us.

10/10 Excellent

Launita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice place to stay!
Very comfy and clean. Staff was awesome and respectful! Will stay there again.
Séjour de 1 nuit en septembre 2023
Réponse de Management le 24 oct. 2023
Hello,Thank you for taking the time to leave us your review. We are glad to know that you enjoyed your stay with us and hope that we have the pleasure to welcome you back on your next trip.

10/10 Excellent

Christopher, Norwalk

Séjour de 2 nuits en septembre 2023
Réponse de Management le 24 oct. 2023
Hello,Thank you for taking the time to leave us your review. We are glad to know that you enjoyed your stay with us and hope that we have the pleasure to welcome you back on your next trip.

10/10 Excellent

Sandra

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I enjoyed the bed, very comfortable. Also it was easy to park and the staff were very professional and helpful. Excellent stay. Looking forward to coming back.
Séjour de 1 nuit en septembre 2023
Réponse de Management le 24 oct. 2023
Hello,Thank you for taking the time to leave us your review. We are glad to know that you enjoyed your stay with us and hope that we have the pleasure to welcome you back on your next trip.

10/10 Excellent

JORGE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place
Séjour de 1 nuit en septembre 2023
Réponse de Management le 24 oct. 2023
Hello,Thank you for taking the time to leave us your review. We are glad to know that you enjoyed your stay with us and hope that we have the pleasure to welcome you back on your next trip.

6/10 Satisfaisant

Eiling

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements
We were given a room that was dirty went to the front desk and was given another room
Séjour de 1 nuit en août 2023
Réponse de Management le 24 oct. 2023
Hello,We apologize for the inconvenience you experienced. These concerns will be brought up to the staff, we work on wanting to be able accommodate all our guests so that they can enjoy their stay with us.

10/10 Excellent

Alicia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet, clean and comfortable king size bed with quality pillows. Soft towels and loved the size of mini fridge. Breakfast was awesome with plenty of gluten-free choices. Quick check and check out. Courteous reception personnel.
Séjour de 1 nuit en août 2023
Réponse de Management le 24 oct. 2023
Hello,Thank you for taking the time to leave us your review. We are glad to know that you enjoyed your stay with us and hope that we have the pleasure to welcome you back on your next trip.

4/10 Médiocre

Daniela A Murillo del

Les points faibles : Infrastructures et conditions de l’hébergement
Dirty smelly
Séjour de 1 nuit en août 2023

2/10 Horrible

Robert

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Theyre compter was down when i arrived. They assured me this often happens and would take 20 min max. . Even tho i showed them via y phone and thru app that i had confirmation of a reservation for a room. We didnt get checked in til after 1am. Me and my family slept in car til then. They didnt offer any kind of reimbursement. Anything . Lol talk about customer service. 😔
Séjour de 1 nuit en août 2023

10/10 Excellent

Lina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023

10/10 Excellent

Myeisha

Séjour de 1 nuit en juillet 2023

6/10 Satisfaisant

Isaias

Séjour de 2 nuits en juin 2023