I didn't like that staff at the hotel told me one thing and then I found out they were not true. Hyatt staff told me there was a 24 hour shuttle from the hotel to the hospital and back. When I went to get the shuttle from the hospital to the hotel I was told it stopped at 7 PM so I had to walk in the rain and upon arrival the staff said "that is not us you have to take it up from them" when I told the guy that it was Hyatt staff who told me about the shuttle he asked if I had the name of their person, I said no and his response was well, to bad you should always get the name of the person. Cold, Wet, and stressed I went to the bar and had a few drinks then ordered a salad to take to my room -- Caeser with Chicken -- when I got dressed for bed and opened the salad, there was no chicken which cost $3 extra - when I told the desk, they said that was unfortunate and that they were sorry for my experience -- And the guy the night before told me the shuttle started at 5:30 am -- Not true it starts at 8:30. The breakfast was worse than any hotel breakfast I have ever had -- cold eggs, cold sausage...Next time I will uber to a less expensive hotel and be treated better.
