Avis
9,0
Merveilleux
9,0/10
Propreté
9,2/10
Personnel et service
8,8/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
Voyage en famille
18 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2023
Réponse de Green Tree Group le 20 mai 2023
Dear MarieThank you for choosing GREEN TREE INN& SUITE ALHAMBRA. We are very glad that you have a pleasant experience in the hotel.Please come to visit us again and we look forward to your next visit very soon!
10/10 Excellent
Jean Philippe
Voyage en couple
6 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jean Philippe
Séjour de 1 nuit en avril 2023
Réponse de GreenTree Team le 8 avr. 2023
Dear JeanThank you for choosing GREEN TREE INN& SUITE ALHAMBRA. We are very glad that you have a pleasant experience in the hotel.Please come to visit us again and we look forward to your next visit very soon!
8/10 Bien
yves, SAVIGNY LE TEMPLE
Voyage en couple
13 nov. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
yves
Séjour de 9 nuits en octobre 2022
Réponse de GreenTree Team le 14 nov. 2022
Dear YvesThank you for choosing GREEN TREE INN& SUITE ALHAMBRA. We are very glad that you have a pleasant experience in the hotel.Please come to visit us again and we look forward to your next visit very soon!
10/10 Excellent
Marielle
3 sept. 2022
Marielle
Séjour de 1 nuit en septembre 2022
Réponse de GreenTree Team le 5 sept. 2022
Dear Marielle
10/10 Excellent
patrice
Voyage en famille
2 sept. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un très bon hôtel dans sa gamme de prix
patrice
Séjour de 2 nuits en août 2022
Réponse de GreenTree Team le 2 sept. 2022
Dear PatriceThank you for choosing GREEN TREE INN& SUITE ALHAMBRA. We are very glad that you have a pleasant experience in the hotel.Please come to visit us again and we look forward to your next visit very soon!
8/10 Bien
Voyageur vérifié
Voyage en groupe
17 mai 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en mai 2022
Réponse de GreenTree Team le 17 mai 2022
Dear
We know that there is still a certain gap from the full five-star(10 POINTS) standard in your mind, and we will continue to work hard.
Thank for your comment and we forward to seeing you sooner
10/10 Excellent
Marion
Voyage en famille
6 août 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very good place !
Marion
Séjour de 2 nuits en août 2020
Réponse de GreenTree Team le 7 août 2020
Dear Marion,
Thanks for your stay and thanks for your review. You are the BEST! We look forward to seeing you again very soon!
10/10 Excellent
Natalia
Voyage en famille
24 mai 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Natalia
Séjour de 1 nuit en mai 2024
Réponse de Green Tree Inn & Suites Alhambra le 25 mai 2024
Dear Natalia,Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed our clean facilities, friendly staff, and delicious breakfast. Your kind words mean a lot to us, and we look forward to welcoming you back soon.
10/10 Excellent
Juan
24 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Juan
Séjour de 2 nuits en mai 2024
Réponse de Green Tree Inn & Suites Alhambra le 25 mai 2024
Dear Juan,Thank you so much for your perfect rating! We're delighted to hear that you had a wonderful stay with us. Your satisfaction is our greatest reward, and we look forward to welcoming you back soon.
10/10 Excellent
John
24 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en mai 2024
Réponse de Green Tree Inn & Suites Alhambra le 24 mai 2024
Dear JohnThank you for your wonderful 5-star review! We are delighted to hear that you had such a positive experience with us. Your kind words are greatly appreciated and will be shared with our team. We look forward to welcoming you back for another exceptional stay.
6/10 Satisfaisant
James
Voyage en famille
23 mai 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
James
Séjour de 3 nuits en mars 2024
Réponse de Green Tree Inn & Suites Alhambra le 24 mai 2024
Dear James,We sincerely apologize for the unpleasant experience you encountered with the towel in your room. This does not reflect our usual high standards of cleanliness. We are addressing this issue with our housekeeping team to ensure it does not happen again. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to provide you with a flawless stay in the future.
6/10 Satisfaisant
Shobie
Voyage d’affaires
21 mai 2024
Shobie
Séjour de 1 nuit en avril 2024
Réponse de Green Tree Inn & Suites Alhambra le 22 mai 2024
Thank you for sharing your feedback. We're glad to know that your stay was reasonably okay. Your insights are valuable to us, and we hope to welcome you back for an even better experience in the future.
10/10 Excellent
Eric
Voyage en famille
17 mai 2024
Les points forts : Propreté, personnel et service, équipements
Eric
Séjour de 1 nuit en mai 2024
Réponse de Green Tree Inn & Suites Alhambra le 20 mai 2024
Dear Eric,Thank you for your wonderful review! We're delighted to hear that you enjoyed our facilities and breakfast. We apologize for the inconvenience caused by the parking situation. We are actively working on improving this to provide a better experience for our guests in the future. We hope to welcome you back soon!
10/10 Excellent
Zoe
15 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Zoe
Séjour de 1 nuit en février 2024
Réponse de Green Tree Inn & Suites Alhambra le 17 mai 2024
Dear Doe,Thanks for your perfect rating! We're thrilled to hear that you had such a positive experience with us. We look forward to welcoming you back soon!!
10/10 Excellent
Angie
Voyage en couple
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Angie
Réponse de Green Tree Inn & Suites Alhambra le 16 mai 2024
Thank you for your kind words and for choosing our hotel for your stay! We are thrilled to hear that you really enjoyed your visit, felt secure with our door locks, and appreciated the cleanliness and neatness of our facilities. It's wonderful to know that our staff's attentiveness and sweetness made a positive impact on your experience. We look forward to having the pleasure of welcoming you back soon for another peaceful and enjoyable stay!
10/10 Excellent
David
Voyage en famille
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 5 nuits en mai 2024
Réponse de Green Tree Inn & Suites Alhambra le 12 mai 2024
Thank you for the perfect rating and kind words! We're thrilled that you enjoyed the peaceful and well-maintained environment of our hotel. We look forward to your next visit!
10/10 Excellent
Mark
10 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Mark
Séjour de 1 nuit en mai 2024
Réponse de Green Tree Inn & Suites Alhambra le 11 mai 2024
Dear Mark,Thank you for your perfect 5 out of 5 rating! We’re delighted to know you had a wonderful experience with us. We look forward to welcoming you back soon!
10/10 Excellent
Wan Er
10 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wan Er
Séjour de 1 nuit en mai 2024
Réponse de Green Tree Inn & Suites Alhambra le 11 mai 2024
Dear Wan,Thank you for your wonderful 5 out of 5 rating! We’re delighted you enjoyed your stay and look forward to welcoming you back soon!
6/10 Satisfaisant
Cecilia
10 mai 2024
Les points forts : Équipements
Cecilia
Séjour de 1 nuit en mai 2024
Réponse de Green Tree Inn & Suites Alhambra le 11 mai 2024
We sincerely apologize for the inconvenience you experienced with the late check-out request and the interruptions by housekeeping. Your feedback is invaluable, and we will work on improving our communication to ensure such issues do not recur. We hope to have the opportunity to provide you with a seamless stay in the future.
10/10 Excellent
Fumihiko
10 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fumihiko
Séjour de 2 nuits en mai 2024
Réponse de Green Tree Inn & Suites Alhambra le 11 mai 2024
Dear Fumihiko,Thank you so much for your perfect rating! We're thrilled you had an exceptional experience with us and we look forward to your next visit
10/10 Excellent
Jackie
9 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jackie
Séjour de 2 nuits en mai 2024
Réponse de Green Tree Inn & Suites Alhambra le 11 mai 2024
Dear Jackie,Thank you for your perfect rating! We’re thrilled to know you had an excellent stay with us. Your satisfaction is our top priority, and we can’t wait to welcome you back for another great experience!
10/10 Excellent
Estela
7 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Estela
Séjour de 1 nuit en mai 2024
Réponse de Green Tree Inn & Suites Alhambra le 8 mai 2024
Thank you for the wonderful review! We're thrilled to hear that you had a fantastic stay with us. Your satisfaction is our top priority, and it's rewarding to know we met your expectations. We look forward to welcoming you back soon for another excellent experience!
10/10 Excellent
Amy
Voyage en couple
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amy
Séjour de 2 nuits en mai 2024
Réponse de Green Tree Inn & Suites Alhambra le 8 mai 2024
Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed our decor, spacious rooms, and the services provided by our staff. It's great to know that the breakfast selection was to your liking and that our breakfast area provided a comfortable spot to start your day. We look forward to welcoming you back the next time you are in the area!
8/10 Bien
Jean
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jean
Séjour de 2 nuits en mai 2024
Réponse de Green Tree Inn & Suites Alhambra le 8 mai 2024
Thank you for sharing your thoughts with us. We're glad to hear that our location is convenient for your visits, and that our front desk staff and facilities have met your expectations. We truly apologize for the oversight with the coffee maker and the towel service in your room. Your feedback is crucial for us to improve our services. We have addressed these issues with our housekeeping team to ensure they do not occur in the future. We appreciate your understanding and hope to provide a flawless experience on your next stay.
10/10 Excellent
Vincent
5 mai 2024
Vincent
Séjour de 5 nuits en avril 2024
Réponse de Green Tree Inn & Suites Alhambra le 25 mai 2024
Dear Vincent,Thank you so much for your perfect rating! We're delighted to hear that you had a wonderful stay with us. Your satisfaction is our greatest reward, and we look forward to welcoming you back soon.
10/10 Excellent
Gabriel
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gabriel
Séjour de 1 nuit en avril 2024
Réponse de Green Tree Inn & Suites Alhambra le 30 avr. 2024
Dear Gabriel,Thank you so much for your perfect score! We're delighted that you had such a wonderful experience at our hotel. Your satisfaction is our greatest reward. We look forward to your next visit and hope to continue exceeding your expectations.
10/10 Excellent
lida
Voyage en famille avec de jeunes enfants
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
lida
Séjour de 1 nuit en mars 2024
Réponse de Green Tree Inn & Suites Alhambra le 19 avr. 2024
Thank you for your perfect rating and kind words! We are delighted to know that everything met your expectations and that you're planning a return visit. We can't wait to welcome you back and deliver another flawless experience!
10/10 Excellent
Hebin, Woodinville
Voyage en famille
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hebin
Séjour de 6 nuits en avril 2024
Réponse de Green Tree Inn & Suites Alhambra le 14 avr. 2024
Dear Hebin,Thank you for your glowing review! We are thrilled to hear that you enjoyed our service. Your satisfaction is our top priority, and your feedback motivates us to continue providing exceptional service. We look forward to welcoming you back soon
8/10 Bien
Melanie
12 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Melanie
Séjour de 3 nuits en avril 2024
Réponse de Green Tree Inn & Suites Alhambra le 13 avr. 2024
Thank you for your positive rating! We are thrilled to know that you had a pleasant experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back soon for another enjoyable stay.
10/10 Excellent
David, Bella vista
Voyage d’affaires, Voyage en couple
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 2 nuits en avril 2024
Réponse de Green Tree Inn & Suites Alhambra le 12 avr. 2024
Dear David,Thank you so much for your fantastic review and for giving us a perfect rating! We're delighted to know that our staff's kindness and professionalism made a great impression on you. It's also wonderful to hear that you appreciated the care provided by our team and enjoyed the charm of our well-maintained, modernized older hotel. We look forward to having the pleasure of serving you again in the future!
10/10 Excellent
Richard
8 avr. 2024
Les points forts : Personnel et service
Richard
Séjour de 1 nuit en avril 2024
Réponse de Green Tree Inn & Suites Alhambra le 9 avr. 2024
We're delighted to hear that you found Green Tree Inn & Suites Alhambra to offer to provide our guests with high-quality services.Thank you for your 5 out of 5 review.Hope to see your visit soon!
10/10 Excellent
Ryu
3 avr. 2024
Ryu
Séjour de 1 nuit en avril 2024
Réponse de Green Tree Inn & Suites Alhambra le 4 avr. 2024
Dear Ryu,Thank you so much for your fantastic review and for giving us a perfect rating! We're thrilled to know that we were able to exceed your expectations and provide you with a memorable stay. Your kind words mean a lot to us and motivate our team to continue delivering exceptional service. We look forward to the opportunity to welcome you back for another outstanding experience. Thank you again for choosing Green Tree Inn & Suites Alhambra!
8/10 Bien
Taesic
2 avr. 2024
Taesic
Séjour de 1 nuit en mars 2024
Réponse de Green Tree Inn & Suites Alhambra le 4 avr. 2024
Dear Taesic,We're truly grateful for your generous feedback and the high rating you've given us. It's heartening to hear that your experience with us was largely positive. Your satisfaction is our greatest motivation, and knowing that we've met most of your expectations fills us with pride. We are continuously striving to enhance our services and guest experiences, so your feedback is invaluable to us. If there are any areas you feel we could improve upon, please do share. We eagerly anticipate the opportunity to host you again and aim for that perfect score on your next visit. Thank you for choosing Green Tree inn & Suites Alhambra for your stay!
10/10 Excellent
Erika
Voyage d’affaires
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Erika
Séjour de 4 nuits en mars 2024
Réponse de Green Tree Inn & Suites Alhambra le 1 avr. 2024
Thank you so much for your kind review! We're delighted to hear that our housekeeping team made such a positive impact on your stay with their attentive service, ensuring you always had clean, fresh towels. Our staff takes great pride in their work, striving to provide the highest level of service and comfort to our guests. Your acknowledgment of their efforts is greatly appreciated, and we'll be sure to pass on your compliments. We look forward to welcoming you back in the future for another exceptional experience
10/10 Excellent
??
30 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
??
Séjour de 3 nuits en mars 2024
Réponse de Green Tree Inn & Suites Alhambra le 1 avr. 2024
We are overjoyed to receive a perfect score from you! Thank you for taking the time to leave us such a wonderful review. It's heartwarming to know that we have managed to meet your expectations in every way. Our team is dedicated to providing the best possible experience for our guests, and your feedback is a great encouragement to us all. We can't wait to have the pleasure of serving you again soon.
8/10 Bien
Muhammad Bilal, Santa Rosa
Voyage en couple
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muhammad Bilal
Séjour de 2 nuits en mars 2024
Réponse de Green Tree Inn & Suites Alhambra le 29 mars 2024
Thank you for taking the time to share your feedback. We sincerely apologize for the disturbances you experienced during your second night with us due to loud music and noise from a neighboring room. Please know that we are committed to ensuring our guests have a restful and comfortable stay, and we regret that we fell short of this commitment in your experience. We're addressing this issue to prevent similar incidents in the future. It's heartening to hear that you enjoyed our breakfast and found our staff helpful. Your comments are invaluable to us as we strive to improve our guest experience. We hope to have the opportunity to welcome you back under better circumstances.
10/10 Excellent
Kai
Voyage en groupe
28 mars 2024
Les points forts : Propreté, personnel et service, équipements
Kai
Séjour de 2 nuits en mars 2024
Réponse de Green Tree Inn & Suites Alhambra le 29 mars 2024
Thank you for your positive feedback! We're delighted to hear that you had a good experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable stay.
10/10 Excellent
Saharut
27 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Saharut
Séjour de 5 nuits en mars 2024
Réponse de Green Tree Inn & Suites Alhambra le 29 mars 2024
Thank you so much for your succinct yet powerful review! We're thrilled to know you found your experience with us to be awesome. It's feedback like yours that fuels our passion for excellence in service. We look forward to the opportunity to host you again and continue providing memorable experiences.
10/10 Excellent
Daniel
Voyage en famille
21 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniel
Séjour de 2 nuits en mars 2024
Réponse de Green Tree Inn & Suites Alhambra le 21 mars 2024
We greatly appreciate you taking the time to leave such a detailed and positive review for the Green Tree Inn & Suites Alhambra . Hearing that you found our hotel to be great value is very gratifying to us. Our goal is to provide a warm and comfortable environment for each guest while making it convenient for them to explore the surrounding dining and cultural attractions. Knowing that you appreciated the quaint charm of our hotel and spoke highly of its convenient location means a lot to us. We look forward to welcoming you back to Green Tree Inn & Suites Alhambra on your next visit to Los Angeles
8/10 Bien
Xuan
20 mars 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Xuan
Séjour de 1 nuit en mars 2024
Réponse de Green Tree Inn & Suites Alhambra le 23 mars 2024
We are delighted to receive your feedback and thank you for the 4-star rating! It’s heartening to know that you had a largely positive experience with us. We constantly strive for excellence and are always looking for ways to improve our services to ensure an even better experience for our guests. If there's anything specific you think we can improve, please don't hesitate to share. We look forward to welcoming you back and aim to earn that extra star on your next visit!
10/10 Excellent
Judi
19 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Judi
Séjour de 2 nuits en février 2024
Réponse de Green Tree Inn & Suites Alhambra le 21 mars 2024
Thank you for your positive review and for recognizing our service dog-friendly policy. We are committed to providing a warm and comfortable stay for all our guests and their pets. Knowing that you and your pet had a pleasant time at our hotel is a great encouragement to us. We look forward to welcoming you and your pet again in the near future, continuing to offer you a high-quality service experience.
10/10 Excellent
Airette
18 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Airette
Séjour de 2 nuits en mars 2024
Réponse de Green Tree Inn & Suites Alhambra le 19 mars 2024
Thank you for taking the time to share your feedback with us! We're so pleased to hear that you found our customer service excellent and our location convenient. It's our mission to ensure every guest feels welcome and well cared for. We hope to have the pleasure of serving you again in the near future.
8/10 Bien
Deepak
Voyage en famille
17 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Deepak
Séjour de 1 nuit en mars 2024
Réponse de Green Tree Inn & Suites Alhambra le 21 mars 2024
Thank you for choosing our hotel and for your valuable feedback. We are delighted to hear that you found your stay to be worth the expense. Regarding the breakfast options, we have taken note of your feedback and will actively consider how to enrich our breakfast menu to ensure it caters to a wider range of tastes and preferences. We look forward to welcoming you back, at which time you will discover the improvements we have made
8/10 Bien
Crystal
14 mars 2024
Crystal
Séjour de 4 nuits en février 2024
Réponse de Green Tree Inn & Suites Alhambra le 4 avr. 2024
De Crystal,Thank you for your valuable feedback and for giving us a high rating! We are delighted to hear that your stay was largely positive and appreciate you taking the time to share your experience. Your satisfaction is our top priority, and we're glad we were able to meet most of your expectations. We're always looking for ways to improve our service and guest experience, so if there's anything specific you believe we could do better, please don't hesitate to let us know. We look forward to welcoming you back and striving to earn that extra star during your next stay.
8/10 Bien
Gina
12 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gina
Séjour de 3 nuits en mars 2024
Réponse de Green Tree Inn & Suites Alhambra le 13 mars 2024
Thank you for sharing your experience with us. We're delighted to hear that our hotel's cleanliness and comfortable beds perfectly met your needs during your short stay in LA. Providing a cozy and convenient experience for our guests is what we strive for. We hope to have the pleasure of welcoming you back for another stay whenever you're in the area again
10/10 Excellent
ben
Voyage en famille
11 mars 2024
ben
Séjour de 3 nuits en mars 2024
Réponse de Green Tree Inn & Suites Alhambra le 12 mars 2024
We are overjoyed to read such a 5 out of 5 , positive review from you. Knowing that you found our hotel to be a quiet and peaceful haven, with friendly staff, easily accessible to everything around town, provides us with immense satisfaction. It's wonderful to hear that the security of our parking and the setup of our rooms met your expectations. Your intention to stay with us again on your next visit to town is the highest compliment we can receive. We eagerly await the opportunity to welcome you back, ensuring another exceptional experience. Thank you for choosing us and for sharing your feedback.
10/10 Excellent
Gilberto
Voyage en couple
29 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gilberto
Séjour de 1 nuit en février 2024
Réponse de Green Tree Inn & Suites Alhambra le 29 févr. 2024
Dear Gilbert,Thank you immensely for your wonderful review and for awarding us a perfect score! We're thrilled to hear that your stay was enjoyable and that our services and facilities met your expectations. Our team strives to provide a memorable experience for all our guests, and it's heartening to know we've succeeded with you. We look forward to welcoming you back in the near future for another exceptional stay.
2/10 Horrible
Robert, Las Vegas
Voyage en famille
28 févr. 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Robert
Séjour de 1 nuit en février 2024
Réponse de Green Tree Inn & Suites Alhambra le 29 févr. 2024
Dear Robert,We are truly sorry to hear about the unpleasant experience you had during your stay at our hotel. It’s clear we fell short in providing the level of service you expected and deserved. Please accept our sincerest apologies for not meeting your requests and for the inconvenience caused by the noise near your room. We take your feedback seriously and will address these issues directly to ensure they are rectified.We would appreciate the opportunity to make things right and hope you will consider giving us another chance to prove our commitment to excellence. If you’re willing to discuss this further, please contact us directly at the hotel. We are eager to regain your trust and demonstrate the high standard of hospitality we strive for.
10/10 Excellent
Ryu
28 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ryu
Séjour de 1 nuit en février 2024
Réponse de Green Tree Inn & Suites Alhambra le 29 févr. 2024
Dear Ryu,Thank you so much for your wonderful review and for giving us a perfect rating! We are thrilled to know that you enjoyed your stay with us. Our team works hard to ensure our guests have a memorable experience, and your positive feedback is a great encouragement for us. We look forward to welcoming you back to the hotel in the near future. Thank you once again for choosing us for your stay.
2/10 Horrible
Tomoko
24 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tomoko
Séjour de 1 nuit en février 2024
Réponse de Green Tree Inn & Suites Alhambra le 26 févr. 2024
We are truly disheartened to hear that your experience did not meet your expectations. We are committed to ensuring every guest's stay is enjoyable and comfortable, and it seems we missed the mark during your visit.We would greatly appreciate the opportunity to understand more about the specific areas we could improve upon from your perspective. Your insights are invaluable to us in our efforts to enhance our service and guest experience. Please consider reaching out to our management team directly at your convenience to discuss your concerns in more detail.We hope to have the chance to welcome you back and provide you with the exceptional stay that you deserve.