Coin salon dans le hall

Avis sur GreenTree Inn & Suites Alhambra

2.5 out of 5
GreenTree Inn & Suites Alhambra
2499 W Main St, Alhambra, CA

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 662 avis sur 1008." "
Note des voyageurs de 8 (Bien), d’après 223 avis sur 1008." "
Note des voyageurs de 6 (Satisfaisant), d’après 58 avis sur 1008." "
Note des voyageurs de 4 (Médiocre), d’après 38 avis sur 1008." "
Note des voyageurs de 2 (Horrible), d’après 27 avis sur 1008." "

9,0/10

Propreté

9,2/10

Personnel et service

8,8/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

8/10 Bien

marie jose

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2023
Réponse de Green Tree Group le 20 mai 2023
Dear MarieThank you for choosing GREEN TREE INN& SUITE ALHAMBRA. We are very glad that you have a pleasant experience in the hotel.Please come to visit us again and we look forward to your next visit very soon!

10/10 Excellent

Jean Philippe

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Très bien, très bon lit, petit déjeuner simple mais il y suffisamment
Séjour de 1 nuit en avril 2023
Réponse de GreenTree Team le 8 avr. 2023
Dear JeanThank you for choosing GREEN TREE INN& SUITE ALHAMBRA. We are very glad that you have a pleasant experience in the hotel.Please come to visit us again and we look forward to your next visit very soon!

8/10 Bien

yves, SAVIGNY LE TEMPLE

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Emplacement parfait dans un environnement calme et sécurisé. Notre chambre donnait sur le parking donc plus calme que coté rue. Personnel agréable. Nettoyage de la chambre certains jours perfectibles mais bien dans l'ensemble. Nous avons été gênés le dernier jour par voisins très bruyant sans réelle action du personnel.
Séjour de 9 nuits en octobre 2022
Réponse de GreenTree Team le 14 nov. 2022
Dear YvesThank you for choosing GREEN TREE INN& SUITE ALHAMBRA. We are very glad that you have a pleasant experience in the hotel.Please come to visit us again and we look forward to your next visit very soon!

10/10 Excellent

Marielle

Séjour de 1 nuit en septembre 2022
Réponse de GreenTree Team le 5 sept. 2022
Dear Marielle

10/10 Excellent

patrice

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un très bon hôtel dans sa gamme de prix
Le quartier est vraiment bien, si vous avez une voiture et pas envie de dépenser trop. Très grande chambre, petit déjeuner plutôt au-dessus de la moyenne, propre, beaucoup de services annexe à prix correct. Seule remarque négative : piscine petite mais surtout à des horaires très restreint : 12h a 18h. Détail., Je reviendrai sans hésiter
Séjour de 2 nuits en août 2022
Réponse de GreenTree Team le 2 sept. 2022
Dear PatriceThank you for choosing GREEN TREE INN& SUITE ALHAMBRA. We are very glad that you have a pleasant experience in the hotel.Please come to visit us again and we look forward to your next visit very soon!

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
nous avions réservé 5 chambres pour une nuit a l'occasion d'un mariage sur Pasadena , nous avions a demande a avoir les chambres à 14H et i n'y a pas eu de soucis
Séjour de 1 nuit en mai 2022
Réponse de GreenTree Team le 17 mai 2022
Dear We know that there is still a certain gap from the full five-star(10 POINTS) standard in your mind, and we will continue to work hard. Thank for your comment and we forward to seeing you sooner

10/10 Excellent

Marion

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very good place !
So serious, clean, good breakfast. A very nice stay ! Thank you for everything !
Séjour de 2 nuits en août 2020
Réponse de GreenTree Team le 7 août 2020
Dear Marion, Thanks for your stay and thanks for your review. You are the BEST! We look forward to seeing you again very soon!

10/10 Excellent

Natalia

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Very clean hotel, nice and friendly stuff, yummy breakfast.
Séjour de 1 nuit en mai 2024
Réponse de Green Tree Inn & Suites Alhambra le 25 mai 2024
Dear Natalia,Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed our clean facilities, friendly staff, and delicious breakfast. Your kind words mean a lot to us, and we look forward to welcoming you back soon.

10/10 Excellent

Juan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Green Tree Inn & Suites Alhambra le 25 mai 2024
Dear Juan,Thank you so much for your perfect rating! We're delighted to hear that you had a wonderful stay with us. Your satisfaction is our greatest reward, and we look forward to welcoming you back soon.

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
🙏
Séjour de 1 nuit en mai 2024
Réponse de Green Tree Inn & Suites Alhambra le 24 mai 2024
Dear JohnThank you for your wonderful 5-star review! We are delighted to hear that you had such a positive experience with us. Your kind words are greatly appreciated and will be shared with our team. We look forward to welcoming you back for another exceptional stay.

6/10 Satisfaisant

James

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Found big clump of hair in towel. Unbelievably disgusting.
Séjour de 3 nuits en mars 2024
Réponse de Green Tree Inn & Suites Alhambra le 24 mai 2024
Dear James,We sincerely apologize for the unpleasant experience you encountered with the towel in your room. This does not reflect our usual high standards of cleanliness. We are addressing this issue with our housekeeping team to ensure it does not happen again. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to provide you with a flawless stay in the future.

6/10 Satisfaisant

Shobie

Voyage d’affaires
Reasonably okay.
Séjour de 1 nuit en avril 2024
Réponse de Green Tree Inn & Suites Alhambra le 22 mai 2024
Thank you for sharing your feedback. We're glad to know that your stay was reasonably okay. Your insights are valuable to us, and we hope to welcome you back for an even better experience in the future.

10/10 Excellent

Eric

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Nice facility with a good breakfast. Not enough parking. Had to park in the neighborhood.
Séjour de 1 nuit en mai 2024
Réponse de Green Tree Inn & Suites Alhambra le 20 mai 2024
Dear Eric,Thank you for your wonderful review! We're delighted to hear that you enjoyed our facilities and breakfast. We apologize for the inconvenience caused by the parking situation. We are actively working on improving this to provide a better experience for our guests in the future. We hope to welcome you back soon!

10/10 Excellent

Zoe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Green Tree Inn & Suites Alhambra le 17 mai 2024
Dear Doe,Thanks for your perfect rating! We're thrilled to hear that you had such a positive experience with us. We look forward to welcoming you back soon!!

10/10 Excellent

Angie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I really enjoyed my stay , the area was super quiet . The locks on the door gave me some sense of security. Everything was super neat and clean . The staff was super sweet and attentive.
Réponse de Green Tree Inn & Suites Alhambra le 16 mai 2024
Thank you for your kind words and for choosing our hotel for your stay! We are thrilled to hear that you really enjoyed your visit, felt secure with our door locks, and appreciated the cleanliness and neatness of our facilities. It's wonderful to know that our staff's attentiveness and sweetness made a positive impact on your experience. We look forward to having the pleasure of welcoming you back soon for another peaceful and enjoyable stay!

10/10 Excellent

David

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice, very quiet, well kept.
Séjour de 5 nuits en mai 2024
Réponse de Green Tree Inn & Suites Alhambra le 12 mai 2024
Thank you for the perfect rating and kind words! We're thrilled that you enjoyed the peaceful and well-maintained environment of our hotel. We look forward to your next visit!

10/10 Excellent

Mark

Les points forts : Infrastructures et conditions de l’hébergement
Clean
Séjour de 1 nuit en mai 2024
Réponse de Green Tree Inn & Suites Alhambra le 11 mai 2024
Dear Mark,Thank you for your perfect 5 out of 5 rating! We’re delighted to know you had a wonderful experience with us. We look forward to welcoming you back soon!

10/10 Excellent

Wan Er

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Green Tree Inn & Suites Alhambra le 11 mai 2024
Dear Wan,Thank you for your wonderful 5 out of 5 rating! We’re delighted you enjoyed your stay and look forward to welcoming you back soon!

6/10 Satisfaisant

Cecilia

Les points forts : Équipements
It seems like some poor communication at this hotel. I requested late check out and housekeeping interrupted me on 3 occasions to the point that I just wrapped up my virtual meeting and left
Séjour de 1 nuit en mai 2024
Réponse de Green Tree Inn & Suites Alhambra le 11 mai 2024
We sincerely apologize for the inconvenience you experienced with the late check-out request and the interruptions by housekeeping. Your feedback is invaluable, and we will work on improving our communication to ensure such issues do not recur. We hope to have the opportunity to provide you with a seamless stay in the future.

10/10 Excellent

Fumihiko

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Green Tree Inn & Suites Alhambra le 11 mai 2024
Dear Fumihiko,Thank you so much for your perfect rating! We're thrilled you had an exceptional experience with us and we look forward to your next visit

10/10 Excellent

Jackie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Green Tree Inn & Suites Alhambra le 11 mai 2024
Dear Jackie,Thank you for your perfect rating! We’re thrilled to know you had an excellent stay with us. Your satisfaction is our top priority, and we can’t wait to welcome you back for another great experience!

10/10 Excellent

Estela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Green Tree Inn & Suites Alhambra le 8 mai 2024
Thank you for the wonderful review! We're thrilled to hear that you had a fantastic stay with us. Your satisfaction is our top priority, and it's rewarding to know we met your expectations. We look forward to welcoming you back soon for another excellent experience!

10/10 Excellent

Amy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What a great place!! Nicely decorated interior, great staff and service, large rooms, comfy beds/bedding, good amenities. Loved the large door/window to open and air out the room on a nice day. Very clean! Breakfast was quite nice with hardboiled eggs, waffles, sausage, potatoes, bagels, oatmeal, and cereal. Breakfast area was pleasant and nice to spend time in. Will stay again if we're ever in the area!
Séjour de 2 nuits en mai 2024
Réponse de Green Tree Inn & Suites Alhambra le 8 mai 2024
Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed our decor, spacious rooms, and the services provided by our staff. It's great to know that the breakfast selection was to your liking and that our breakfast area provided a comfortable spot to start your day. We look forward to welcoming you back the next time you are in the area!

8/10 Bien

Jean

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like this hotel. There are little things that keep me from giving it 5 stars in all categories. This is hotel is close to my daughter's home so it's a great place for me to stay when I visit her and her family. The front desk is friendly. It has a good parking lot, and an elevator which is good for my husband who has mobility issues. My negatives aren't bad. I stay for two nights in a row. Both times I have stayed here, my coffee maker hasn't been cleaned for the second night (the used filter is still in the holder), plus a fresh caffeinated coffee packet hasn't been replaced. I had to ask the front desk for a replacement each night. Plus, after the first night of my second stay, they took the floor towel mat and didn't replace it. So I had to use my bath towel for drying and for the floor. These aren't big problems, but they should have stocked the room properly since I was paying full price for my second night.
Séjour de 2 nuits en mai 2024
Réponse de Green Tree Inn & Suites Alhambra le 8 mai 2024
Thank you for sharing your thoughts with us. We're glad to hear that our location is convenient for your visits, and that our front desk staff and facilities have met your expectations. We truly apologize for the oversight with the coffee maker and the towel service in your room. Your feedback is crucial for us to improve our services. We have addressed these issues with our housekeeping team to ensure they do not occur in the future. We appreciate your understanding and hope to provide a flawless experience on your next stay.

10/10 Excellent

Vincent

Séjour de 5 nuits en avril 2024
Réponse de Green Tree Inn & Suites Alhambra le 25 mai 2024
Dear Vincent,Thank you so much for your perfect rating! We're delighted to hear that you had a wonderful stay with us. Your satisfaction is our greatest reward, and we look forward to welcoming you back soon.

10/10 Excellent

Gabriel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Green Tree Inn & Suites Alhambra le 30 avr. 2024
Dear Gabriel,Thank you so much for your perfect score! We're delighted that you had such a wonderful experience at our hotel. Your satisfaction is our greatest reward. We look forward to your next visit and hope to continue exceeding your expectations.

10/10 Excellent

lida

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nothing to complain, will come back next time
Séjour de 1 nuit en mars 2024
Réponse de Green Tree Inn & Suites Alhambra le 19 avr. 2024
Thank you for your perfect rating and kind words! We are delighted to know that everything met your expectations and that you're planning a return visit. We can't wait to welcome you back and deliver another flawless experience!

10/10 Excellent

Hebin, Woodinville

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It provides very good service for us.
Séjour de 6 nuits en avril 2024
Réponse de Green Tree Inn & Suites Alhambra le 14 avr. 2024
Dear Hebin,Thank you for your glowing review! We are thrilled to hear that you enjoyed our service. Your satisfaction is our top priority, and your feedback motivates us to continue providing exceptional service. We look forward to welcoming you back soon

8/10 Bien

Melanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Green Tree Inn & Suites Alhambra le 13 avr. 2024
Thank you for your positive rating! We are thrilled to know that you had a pleasant experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

David, Bella vista

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very wonderful kind and professional staff. Friendly and took good care of us. Older Hotel, but nicely kept and modernized
Séjour de 2 nuits en avril 2024
Réponse de Green Tree Inn & Suites Alhambra le 12 avr. 2024
Dear David,Thank you so much for your fantastic review and for giving us a perfect rating! We're delighted to know that our staff's kindness and professionalism made a great impression on you. It's also wonderful to hear that you appreciated the care provided by our team and enjoyed the charm of our well-maintained, modernized older hotel. We look forward to having the pleasure of serving you again in the future!

10/10 Excellent

Richard

Les points forts : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Green Tree Inn & Suites Alhambra le 9 avr. 2024
We're delighted to hear that you found Green Tree Inn & Suites Alhambra to offer to provide our guests with high-quality services.Thank you for your 5 out of 5 review.Hope to see your visit soon!

10/10 Excellent

Ryu

Séjour de 1 nuit en avril 2024
Réponse de Green Tree Inn & Suites Alhambra le 4 avr. 2024
Dear Ryu,Thank you so much for your fantastic review and for giving us a perfect rating! We're thrilled to know that we were able to exceed your expectations and provide you with a memorable stay. Your kind words mean a lot to us and motivate our team to continue delivering exceptional service. We look forward to the opportunity to welcome you back for another outstanding experience. Thank you again for choosing Green Tree Inn & Suites Alhambra!

8/10 Bien

Taesic

Séjour de 1 nuit en mars 2024
Réponse de Green Tree Inn & Suites Alhambra le 4 avr. 2024
Dear Taesic,We're truly grateful for your generous feedback and the high rating you've given us. It's heartening to hear that your experience with us was largely positive. Your satisfaction is our greatest motivation, and knowing that we've met most of your expectations fills us with pride. We are continuously striving to enhance our services and guest experiences, so your feedback is invaluable to us. If there are any areas you feel we could improve upon, please do share. We eagerly anticipate the opportunity to host you again and aim for that perfect score on your next visit. Thank you for choosing Green Tree inn & Suites Alhambra for your stay!

10/10 Excellent

Erika

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The housekeepers were great! Always had clean fresh towels, never had to ask for any.
Séjour de 4 nuits en mars 2024
Réponse de Green Tree Inn & Suites Alhambra le 1 avr. 2024
Thank you so much for your kind review! We're delighted to hear that our housekeeping team made such a positive impact on your stay with their attentive service, ensuring you always had clean, fresh towels. Our staff takes great pride in their work, striving to provide the highest level of service and comfort to our guests. Your acknowledgment of their efforts is greatly appreciated, and we'll be sure to pass on your compliments. We look forward to welcoming you back in the future for another exceptional experience

10/10 Excellent

??

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Green Tree Inn & Suites Alhambra le 1 avr. 2024
We are overjoyed to receive a perfect score from you! Thank you for taking the time to leave us such a wonderful review. It's heartwarming to know that we have managed to meet your expectations in every way. Our team is dedicated to providing the best possible experience for our guests, and your feedback is a great encouragement to us all. We can't wait to have the pleasure of serving you again soon.

8/10 Bien

Muhammad Bilal, Santa Rosa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The first day and night were very quiet but the second day there was loud music and fighting in the neighbor's room until 4 am. It was really disgusting. Overall the breakfast was good and the staff was very helpful.
Séjour de 2 nuits en mars 2024
Réponse de Green Tree Inn & Suites Alhambra le 29 mars 2024
Thank you for taking the time to share your feedback. We sincerely apologize for the disturbances you experienced during your second night with us due to loud music and noise from a neighboring room. Please know that we are committed to ensuring our guests have a restful and comfortable stay, and we regret that we fell short of this commitment in your experience. We're addressing this issue to prevent similar incidents in the future. It's heartening to hear that you enjoyed our breakfast and found our staff helpful. Your comments are invaluable to us as we strive to improve our guest experience. We hope to have the opportunity to welcome you back under better circumstances.

10/10 Excellent

Kai

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
good
Séjour de 2 nuits en mars 2024
Réponse de Green Tree Inn & Suites Alhambra le 29 mars 2024
Thank you for your positive feedback! We're delighted to hear that you had a good experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Saharut

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome
Séjour de 5 nuits en mars 2024
Réponse de Green Tree Inn & Suites Alhambra le 29 mars 2024
Thank you so much for your succinct yet powerful review! We're thrilled to know you found your experience with us to be awesome. It's feedback like yours that fuels our passion for excellence in service. We look forward to the opportunity to host you again and continue providing memorable experiences.

10/10 Excellent

Daniel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
At the time of writing, breakfast and parking are included in the cost of booking. It was a really good value. The hotel was small and humble but has a cozy charm to it. It is close to lots of Asian restaurants, a Tesla Supercharger station, and the Huntington Library. If I stay in LA again, I plan to return to GreenTree.
Séjour de 2 nuits en mars 2024
Réponse de Green Tree Inn & Suites Alhambra le 21 mars 2024
We greatly appreciate you taking the time to leave such a detailed and positive review for the Green Tree Inn & Suites Alhambra . Hearing that you found our hotel to be great value is very gratifying to us. Our goal is to provide a warm and comfortable environment for each guest while making it convenient for them to explore the surrounding dining and cultural attractions. Knowing that you appreciated the quaint charm of our hotel and spoke highly of its convenient location means a lot to us. We look forward to welcoming you back to Green Tree Inn & Suites Alhambra on your next visit to Los Angeles

8/10 Bien

Xuan

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Green Tree Inn & Suites Alhambra le 23 mars 2024
We are delighted to receive your feedback and thank you for the 4-star rating! It’s heartening to know that you had a largely positive experience with us. We constantly strive for excellence and are always looking for ways to improve our services to ensure an even better experience for our guests. If there's anything specific you think we can improve, please don't hesitate to share. We look forward to welcoming you back and aim to earn that extra star on your next visit!

10/10 Excellent

Judi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Service pet frendly
Séjour de 2 nuits en février 2024
Réponse de Green Tree Inn & Suites Alhambra le 21 mars 2024
Thank you for your positive review and for recognizing our service dog-friendly policy. We are committed to providing a warm and comfortable stay for all our guests and their pets. Knowing that you and your pet had a pleasant time at our hotel is a great encouragement to us. We look forward to welcoming you and your pet again in the near future, continuing to offer you a high-quality service experience.

10/10 Excellent

Airette

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent customer service & location.
Séjour de 2 nuits en mars 2024
Réponse de Green Tree Inn & Suites Alhambra le 19 mars 2024
Thank you for taking the time to share your feedback with us! We're so pleased to hear that you found our customer service excellent and our location convenient. It's our mission to ensure every guest feels welcome and well cared for. We hope to have the pleasure of serving you again in the near future.

8/10 Bien

Deepak

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall excellent hotel. Little expansive but worth all the money. Breakfastt has little less options .
Séjour de 1 nuit en mars 2024
Réponse de Green Tree Inn & Suites Alhambra le 21 mars 2024
Thank you for choosing our hotel and for your valuable feedback. We are delighted to hear that you found your stay to be worth the expense. Regarding the breakfast options, we have taken note of your feedback and will actively consider how to enrich our breakfast menu to ensure it caters to a wider range of tastes and preferences. We look forward to welcoming you back, at which time you will discover the improvements we have made

8/10 Bien

Crystal

Séjour de 4 nuits en février 2024
Réponse de Green Tree Inn & Suites Alhambra le 4 avr. 2024
De Crystal,Thank you for your valuable feedback and for giving us a high rating! We are delighted to hear that your stay was largely positive and appreciate you taking the time to share your experience. Your satisfaction is our top priority, and we're glad we were able to meet most of your expectations. We're always looking for ways to improve our service and guest experience, so if there's anything specific you believe we could do better, please don't hesitate to let us know. We look forward to welcoming you back and striving to earn that extra star during your next stay.

8/10 Bien

Gina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Its a small hotel, clean ,comfortable bed . Just what I need for a short stay in LA.
Séjour de 3 nuits en mars 2024
Réponse de Green Tree Inn & Suites Alhambra le 13 mars 2024
Thank you for sharing your experience with us. We're delighted to hear that our hotel's cleanliness and comfortable beds perfectly met your needs during your short stay in LA. Providing a cozy and convenient experience for our guests is what we strive for. We hope to have the pleasure of welcoming you back for another stay whenever you're in the area again

10/10 Excellent

ben

Voyage en famille
Quiet - peaceful - friendly staff - easy access to everything around town - very secure parking - great room setup - will stay there again next time we are in town.
Séjour de 3 nuits en mars 2024
Réponse de Green Tree Inn & Suites Alhambra le 12 mars 2024
We are overjoyed to read such a 5 out of 5 , positive review from you. Knowing that you found our hotel to be a quiet and peaceful haven, with friendly staff, easily accessible to everything around town, provides us with immense satisfaction. It's wonderful to hear that the security of our parking and the setup of our rooms met your expectations. Your intention to stay with us again on your next visit to town is the highest compliment we can receive. We eagerly await the opportunity to welcome you back, ensuring another exceptional experience. Thank you for choosing us and for sharing your feedback.

10/10 Excellent

Gilberto

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean af
Séjour de 1 nuit en février 2024
Réponse de Green Tree Inn & Suites Alhambra le 29 févr. 2024
Dear Gilbert,Thank you immensely for your wonderful review and for awarding us a perfect score! We're thrilled to hear that your stay was enjoyable and that our services and facilities met your expectations. Our team strives to provide a memorable experience for all our guests, and it's heartening to know we've succeeded with you. We look forward to welcoming you back in the near future for another exceptional stay.

2/10 Horrible

Robert, Las Vegas

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Worst stay I've had in a very long time. They didn't even attempt to fulfill very basic requests. Ignored noted comments on our reservation then told me I should had made a note on the reservation....I did!!! They put us in a shabby room right next to access stairs that obviously are used by the maids starting at 6am. Slam, slam, slam for hours. I could go on for many more paragraphs of issues but I'll just leave it as whatever you do....pick somewhere else!!
Séjour de 1 nuit en février 2024
Réponse de Green Tree Inn & Suites Alhambra le 29 févr. 2024
Dear Robert,We are truly sorry to hear about the unpleasant experience you had during your stay at our hotel. It’s clear we fell short in providing the level of service you expected and deserved. Please accept our sincerest apologies for not meeting your requests and for the inconvenience caused by the noise near your room. We take your feedback seriously and will address these issues directly to ensure they are rectified.We would appreciate the opportunity to make things right and hope you will consider giving us another chance to prove our commitment to excellence. If you’re willing to discuss this further, please contact us directly at the hotel. We are eager to regain your trust and demonstrate the high standard of hospitality we strive for.

10/10 Excellent

Ryu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Green Tree Inn & Suites Alhambra le 29 févr. 2024
Dear Ryu,Thank you so much for your wonderful review and for giving us a perfect rating! We are thrilled to know that you enjoyed your stay with us. Our team works hard to ensure our guests have a memorable experience, and your positive feedback is a great encouragement for us. We look forward to welcoming you back to the hotel in the near future. Thank you once again for choosing us for your stay.

2/10 Horrible

Tomoko

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Green Tree Inn & Suites Alhambra le 26 févr. 2024
We are truly disheartened to hear that your experience did not meet your expectations. We are committed to ensuring every guest's stay is enjoyable and comfortable, and it seems we missed the mark during your visit.We would greatly appreciate the opportunity to understand more about the specific areas we could improve upon from your perspective. Your insights are invaluable to us in our efforts to enhance our service and guest experience. Please consider reaching out to our management team directly at your convenience to discuss your concerns in more detail.We hope to have the chance to welcome you back and provide you with the exceptional stay that you deserve.