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Avis sur Courtyard Palo Alto Los Altos

3 out of 5
Courtyard Palo Alto Los Altos
4320 El Camino Real, Los Altos, CA

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 495 avis sur 777." "
Note des voyageurs de 8 (Bien), d’après 206 avis sur 777." "
Note des voyageurs de 6 (Satisfaisant), d’après 52 avis sur 777." "
Note des voyageurs de 4 (Médiocre), d’après 16 avis sur 777." "
Note des voyageurs de 2 (Horrible), d’après 8 avis sur 777." "

9,4/10

Propreté

9,2/10

Personnel et service

9,2/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Harrot

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Marissa Palisoc-Assistant General Manager le 15 mai 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Nanshi, Redmond

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Marissa Palisoc-Assistant General Manager le 13 avr. 2024
Thank you for staying with us. We appreciate your feedback.

8/10 Bien

Katherine

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone was helpful.
Séjour de 2 nuits en mars 2024
Réponse de Marissa Palisoc-Assistant General Manager le 5 avr. 2024
Thank you for your positive feedback on your stay. We are committed to providing comfortable accommodations and memorable services. We appreciate your business.

10/10 Excellent

Carol

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff members in the restaurant are incredibly nice and interested in accommodating your needs. I have eaten there twice, and both times had a wonderful waiter. The rooms are very comfortable and fairly new. Nicely done.
Séjour de 1 nuit en mars 2024
Réponse de Marissa Palisoc-Assistant General Manager le 4 mars 2024
Thank you so much for taking the time to share your positive feedback and stay experience. We strive to provide our guests with comfortable accommodations and memorable services. We truly appreciate your business

10/10 Excellent

Xiaodong

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Like the Telsa charging, saved me lots of time. Room is clean, and bed is comforable.
Séjour de 2 nuits en février 2024
Réponse de Marissa Palisoc-Assistant General Manager le 28 févr. 2024
Thank you so much for taking the time to share your positive feedback and stay experience. We strive to provide our guests with comfortable accommodations and memorable services. We truly appreciate your business.

10/10 Excellent

Kaushik, East Palo Alto

Good hotel
Séjour de 1 nuit en février 2024
Réponse de Marissa Palisoc-Assistant General Manager le 26 févr. 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Matthew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Marissa Palisoc-Assistant General Manager le 26 févr. 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Rhonda

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 5 nuits en janvier 2024
Réponse de Marissa Palisoc-Assistant General Manager le 15 févr. 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

ANA

Séjour de 8 nuits en janvier 2024
Réponse de Marissa Palisoc-Assistant General Manager le 27 janv. 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Mario, Antioch

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Marissa Palisoc-Assistant General Manager le 19 janv. 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Hector

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Oo
Séjour de 1 nuit en janvier 2024
Réponse de Marissa Palisoc-Assistant General Manager le 12 janv. 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

John

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Nader ElKabbany, General Manager le 9 janv. 2024
Thank you so much for the perfect review score. We strive to provide our guests with comfortable accommodations and friendly/professional service and we appreciate your business.

10/10 Excellent

Evelyn, Daly City

Voyage en famille
Séjour de 1 nuit en décembre 2023
Réponse de Marissa Palisoc-Assistant General Manager le 7 janv. 2024
Thank you for staying with us. We appreciate your business.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Marissa Palisoc-Assistant General Manager le 30 déc. 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

KATSUYA

Séjour de 6 nuits en décembre 2023
Réponse de Marissa Palisoc-Assitant General Manager le 16 déc. 2023
Thank you for staying with us. We appreciate your feedback.

8/10 Bien

Rachel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Marissa Palisoc-Assistant General Manager le 10 déc. 2023
Thank you for staying with us. We strive to create a comfortable and enjoyable guest experience and we truly appreciate your business.

4/10 Médiocre

chopin

Voyage en famille
Les points forts : Propreté et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Coffee machine and microwave are broken. Air conditioning is for cool air only. I stayed there on 12/2 - it's a winter day. The blanket for the sleeping bed is too thin. I was too cold to fall into sleep.
Séjour de 1 nuit en décembre 2023
Réponse de Marissa Palisoc-Assistant General Manager le 10 déc. 2023
Thank you for taking the time to inform us about your recent stay with us. Providing the highest level of hospitality is our top priority, and I would like to apologize for not meeting your expectations. I have shared your survey scores with our leadership team to develop focused improvement plans for the areas you highlighted in your feedback. We hope that you will consider staying with us again when your travels bring you back to the area, and we will do our best to ensure that your next stay with us is a memorable one.

8/10 Bien

Jennifer

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved that there was no charge for parking. Nice underground parking garage felt safe and comfortable. Disappointed in need to pay for breakfast. Room was nice but small
Séjour de 1 nuit en novembre 2023
Réponse de Nader ElKabbany, General Manager le 28 nov. 2023
Thank you so much for providing us with your stay feedback and your great comments regarding our Free parking and our well-appointed guestrooms. The Courtyard by Marriott brand features the Bistro restaurant with Starbucks specialty coffees and a variety of freshly prepared menu items for your guests to choose. We truly appreciate your business.

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property was clean and neat. They have underground parking that is easy to use and location to the elevators was very convenient
Séjour de 1 nuit en novembre 2023
Réponse de Marissa Palisoc-Assistant General Manager le 19 nov. 2023
Thank you for your stay feedback. We're thrilled to have met your expectations and provided you with a wonderful environment. Your comments will be shared with our team to celebrate a job well done. We strive to provide guests with comfortable accommodations and memorable services, and we appreciate your business.

8/10 Bien

Melissa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I really enjoy all the amenities and comfort of this hotel
Séjour de 2 nuits en novembre 2023
Réponse de Marissa Palisoc-Assistant General Manager le 11 nov. 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Debbie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
My birthday weekend
This is our favorite place to stay always so accommodating
Séjour de 2 nuits en novembre 2023
Réponse de Marissa Palisoc-Assistant General Manager le 9 nov. 2023
Thank you for your stay feedback. We're thrilled to have met your expectations and provided a wonderful environment. Your comments will be shared with our team to celebrate a job well done. We strive to provide guests with comfortable accommodations and memorable services, and we appreciate your business.

10/10 Excellent

Cristian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place to stay
Séjour de 1 nuit en octobre 2023
Réponse de Marissa Palisoc-Assistant General Manager le 5 nov. 2023
Thank you for staying with us. We appreciate your feedback!

6/10 Satisfaisant

Anthony

Voyage en famille
Les points forts : Propreté
The breakfast service of the property is substandard.
Séjour de 4 nuits en octobre 2023
Réponse de Marissa Palisoc-Assistant General Manager le 15 oct. 2023
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Food and Beverage Leadership Team to ensure the necessary guidelines and future plans are in place and reviewed to improve and prevent our guests' perception of our property's substandard breakfast service.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

iuliana

Séjour de 1 nuit en octobre 2023
Réponse de Marissa Palisoc-Assistant General Manager le 5 nov. 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

robyn

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked everything. The pool area and comfy sun-chairs, the dozy bed and all the room amenities, the cleanliness of the whole facility, the free snacks (pizza, popcorn, chips)...The only thing I didn't like was a $200 deposit (for one night) that isn't refundable for 5-7 business days. This was excessive. Otherwise, I'd happily return.
Séjour de 1 nuit en octobre 2023
Réponse de Marissa Palisoc-Assistant General Manager le 12 oct. 2023
Thank you so much for providing us with your stay feedback and comments. I have shared your feedback and comments as well as your survey rating with our team to continue our focus on exceeding our guest's expectations. We strive to provide our guests with high-level accommodations and memorable service and we truly appreciate your business.

10/10 Excellent

INJONG

Séjour de 2 nuits en octobre 2023
Réponse de Marissa Palisoc-Assistant General Manager le 12 oct. 2023
Thank you for staying with us. We strive to provide our guests with high-level accommodations and memorable service and we truly appreciate your business.

10/10 Excellent

renee

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is incredible. The rooms are clean and very comfortable. The restaurant had really good drinks and the tuna tartare was everything. 10/10 would recommend, i look forward to my next stay here.
Séjour de 1 nuit en octobre 2023
Réponse de Marissa Palisoc-Assistant General Manager le 6 oct. 2023
Thank you so much for providing us with your stay feedback. We are thrilled to hear that we met your expectations and provided a wonderful environment. Your comments will be shared with our team as a way of celebrating a job well done. We strive to provide our guests with comfortable accommodations and memorable services and we truly appreciate your business.

10/10 Excellent

Sonia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Loved our Staycation!
Great Stay!!
Séjour de 2 nuits en septembre 2023
Réponse de Marissa Palisoc-Assistant General Manager le 5 oct. 2023
Thank you for staying with us. We appreciate your business!

10/10 Excellent

Carol

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a very nice hotel. The room is very comfortable and tastefully decorated. A refrigerator, microwave, and a coffee maker are included, which is very helpful. The room have a very comfortable chair-and-a-half with an ottoman -- a very nice spot for watching TV or reading. Much better than they typical hard straight chair that might be in other rooms around a table. A pleasure to be here.
Séjour de 1 nuit en septembre 2023
Réponse de Marissa Palisoc-Assistant General Manager le 25 sept. 2023
Thank you so much for providing us with your stay feedback. We are thrilled to hear that we met your expectations and provided a wonderful environment. Your comments will be shared with our team as a way of celebrating a job well done. We strive to provide our guests with comfortable accommodations and memorable services and we truly appreciate your business.

8/10 Bien

TAI O

Séjour de 6 nuits en septembre 2023
Réponse de Marissa Palisoc-Assistant General Manager le 25 sept. 2023
We appreciate you taking the time to share your rating with us. Thank you for staying with us. We appreciate your business.

10/10 Excellent

Leslie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We love the Courtyard Marriott Los Altos Palo Alto- they have an awesome staff that remembers us each time, it’s quiet and always comfy.
Séjour de 1 nuit en septembre 2023
Réponse de Marissa Palisoc-Assistant General Manager le 24 sept. 2023
Thank you so much for providing us with your stay feedback. We are thrilled to hear that we met your expectations and provided a wonderful environment. Your comments will be shared with our team as a way of celebrating a job well done. We strive to provide our guests with comfortable accommodations and memorable services and we truly appreciate your business.

10/10 Excellent

Haolin

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The overall stay was very good, the room was clean and the service staff was friendly. One thing that needs to be improved is that the garage is not gated and outsiders can easily enter the hotel which is a concern for security.
Séjour de 5 nuits en septembre 2023
Réponse de Marissa Palisoc-Assistant General Manager le 20 sept. 2023
Thank you for taking the time to provide us with your recent stay experience feedback. Your feedback is very important to us to continue our focus to exceed our quests' expectations and continue to focus on enhancing the areas that you mentioned in your survey. Pardon us for the entrance gate as it is currently non-operational due to a sudden collapse. As of now, we do not have an estimated time when the replacement parts will arrive. To ensure that the gate does not suffer any more damage, we will be keeping the gate open and our 24/7 surveillance camera is active. Once again, thank you for your feedback and We truly appreciate your business.

10/10 Excellent

Parry

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
In a very nice area. Have a full bar and restaurant. Food was good!
Séjour de 1 nuit en septembre 2023
Réponse de Marissa Palisoc-Assistant General Manager le 8 sept. 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

MELISSA

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone was so nice.
Séjour de 2 nuits en juillet 2023
Réponse de Marissa Palisoc-Assistant General Manager le 31 août 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Annmarie

Voyage en couple
Les points forts : Équipements
Clean, quiet, good food, nice pool & hot tub. Helpful staff. Would stay again.
Séjour de 4 nuits en août 2023
Réponse de Marissa Palisoc-Assistant General Manager le 30 août 2023
Thank you so much for taking the time to share your positive stay feedback. We are always thrilled to hear that we have satisfied our guests' expectations. Your feedback and comments will be shared with our team to celebrate delivering memorable guest experiences and we genuinely appreciate your business.

10/10 Excellent

Carol

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a lovely hotel. Small, but very comfortable room with a small refrigerator and a microwave. I had a lovely dinner in the restaurant even though I arrived fairly late. The facilities are fairly new and very nice. The only problem is security. Anyone can get into the parking lot and take the elevator to any floor of the hotel — no key required.
Séjour de 1 nuit en août 2023
Réponse de Marissa Palisoc-Assistant General Manager le 30 août 2023
Thank you so much for providing us with your stay experience and your feedback. We strive to exceed our guest's expectations. Your comments regarding the parking lot and elevator security will be shared with our leadership team to address in our future plans and updates. We appreciate your business.

8/10 Bien

Hsien-Pao, Folsom

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Hotel was really clean and neat.
Séjour de 1 nuit en août 2023
Réponse de Marissa Palisoc-Assistant General Manager le 28 août 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Guanning

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Marissa Palisoc-Assistant General Manager le 26 août 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Jose

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Marissa Palisoc-Assistant General Manager le 26 août 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Jose

Séjour de 1 nuit en août 2023
Réponse de Marissa Palisoc-Assistant General Manager le 26 août 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Lucille

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
We only stayed for 1 night so didn't really explore the hotel that much. But the room was clean the bed is soft. I had a good night sleep. So I'll give it two thumps up.
Séjour de 1 nuit en août 2023
Réponse de Marissa Palisoc-Assistant General Manager le 19 août 2023
Thank you so much for taking the time to share your positive stay feedback. We are always thrilled to hear that we have satisfied our guests' expectations. Your feedback and comments will be shared with our team to celebrate delivering memorable guest experiences and we genuinely appreciate your business.

10/10 Excellent

Kimberly

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Service is restaurant/bar was slow Also, I requested a towel and extra coffee the night before and called the next morning and never got them.
Séjour de 1 nuit en août 2023
Réponse de Marissa Palisoc-Assistant General Manager le 13 août 2023
Dear Kimberly,Thank you for taking the time to provide us with your recent stay experience feedback. Your feedback is very important to us to continue our focus to exceed our quests' expectations and continue to focus on enhancing the areas that you mentioned in your survey. At the Courtyard by Marriott Palo Alto - Los Altos, we strive to provide our guests with high-level accommodations and positive memorable experiences.

10/10 Excellent

Gail

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Marissa Palisoc-Assistant General Manager le 8 août 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

M

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay
Séjour de 1 nuit en août 2023
Réponse de Marissa Palisoc-Assistant General Manager le 6 août 2023
Thank you so much for taking the time to share your positive stay feedback. We are always thrilled to hear that we have satisfied our guests' expectations. Your feedback and comments will be shared with our team to celebrate delivering memorable guest experiences and we genuinely appreciate your business.

10/10 Excellent

Roy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Marissa Palisoc-Assistant General Manager le 6 août 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Anthony

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is a very nice hotel.
Séjour de 1 nuit en juillet 2023
Réponse de Marissa Palisoc-Assistant General Manager le 1 août 2023
Thank you for staying with us. We appreciate your business!

10/10 Excellent

Omar

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quite and relaxing.
Séjour de 1 nuit en juillet 2023
Réponse de Nader ElKabbany, General Manager le 31 juil. 2023
Thank you so much for taking the time to provide us with your stay feedback and your positive comments. We strive to provide all our guests with memorable accommodations and services and we truly appreciate your business.

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The restaurant, pool and patio are great.
Séjour de 2 nuits en juillet 2023
Réponse de Marissa Palisoc-Assistant General Manager le 31 juil. 2023
Thank you for staying with us. We appreciate your positive feedback!

10/10 Excellent

Fay, Woodland Hills

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Love this property! I never leave reviews but was blown away by the kindness of the receptionist and staff. Had to give it the credit due! Rooms are clean and cozy with high ceilings. Restaurant was fabulous. We will definitely be back!
Séjour de 1 nuit en juillet 2023
Réponse de Marissa Palisoc-Assistant General Manager le 31 juil. 2023
Thank you so much for taking the time to share your positive stay feedback. We are always thrilled to hear that we have satisfied our guests' expectations. Your feedback and comments will be shared with our team to celebrate delivering memorable guest experiences and we genuinely appreciate your business.