Avis
9,4
Exceptionnel
9,6/10
Propreté
9,8/10
Personnel et service
9,0/10
Équipements
9,2/10
Infrastructures et conditions de l’hébergement
9,2/10
Écoresponsabilité
Avis
Voyage en couple
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Yash le 8 mai 2024
Dear Bruno,Thank you for taking the time to share with us your feedback, and thank you for choosing to stay with us at The Resident Kensington hotel.I am happy to see that you had a lovely stay with us and enjoyed out heartfelt hospitality.We strive to provide the best possible experience for our guests, and seeing that we have achieved this for you is our greatest motivation.Our quiet residential location, just a 5 minute walk from Earl's Court station, has so much to offer our residents. Museums, palaces and parks, Kensington is truly one of London’s treasures, With an abundance of incredible little eateries, secret bars, and pub gardens, there is something for every taste. Wishing you a wonderful evening!Best Regards,Yash - Duty Manager
10/10 Excellent
Julie
Voyage en couple
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Julie
Séjour de 7 nuits en avril 2024
Réponse de Yash le 29 avr. 2024
Dear Julie,Thank you for taking the time to share with us your feedback, and thank you for choosing to stay with us at The Resident Kensington hotel.I am happy to see that you overall enjoyed your stay and appreciated our heartfelt hospitality.We strive to provide the best possible experience for our guests and we greatly appreciate your feedback. Team is always open to hearing any suggestions and recommendations you might have.I hope you enjoyed our quiet residential location as well, just 5 minutes away from Earl's Court station and all it offers to our residents. Museums, palaces and parks, Kensington is truly one of London’s treasures, With an abundance of incredible little eateries, secret bars, and pub gardens, there is something for every taste. We hope to welcome you back on your next trip to London and if you need any information or assistance, our team is here for you at all times.Have a lovely evening!Best Regards,Yash - Duty Manager
10/10 Excellent
Jacques
Voyage d’affaires
20 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jacques
Séjour de 3 nuits en mars 2024
Réponse de Norberto le 25 mars 2024
Dear Jacques,I hope you doing well!Thank you for have chosen to stay at The Resident Kensington hotel.I'm pleased to know that you would like to visit our hotel back in the future. Thank you for your positive review.I wish you have a nice day.Warm regards,NorbertoNight manager
8/10 Bien
Gaëlle
Voyage en famille
6 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gaëlle
Séjour de 4 nuits en janvier 2024
Réponse de Gurpreet - Duty Manager le 9 janv. 2024
Dear Gaelle, Thank you for taking the time to rate your stay with us. We are pleased to see that you had an overall great stay with us. We welcome all feedback from guest, Please let us know if there were any improvements to be made, our reception team are available 24/7. We hope to have the chance to welcome you back some time in the future.
10/10 Excellent
Annette
Voyage en famille
13 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Annette
Séjour de 3 nuits en octobre 2023
Réponse de Daniel - Duty Manager le 14 oct. 2023
Dear Annette,We want to express our heartfelt gratitude for taking the time to leave such a positive review of your recent stay with us. Your feedback is truly appreciated, and we are thrilled to learn about your enjoyable experience.We're looking forward to your return, and we can't wait to welcome you back!Kind Regards,Daniel - Duty Manager
10/10 Excellent
Vicky
Voyage en famille
11 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vicky
Séjour de 7 nuits en septembre 2023
Réponse de Abdul Haq - Night Duty Manager le 11 sept. 2023
Dear Vicky,Thank you for leaving a 5/5 rating review. We are happy to hear that you had a lovely stay with us and enjoyed our services. Also we are glad that you enjoyed the location of the hotel, being close to earls court station and with easy access to all parts of city. Thank you again for taking the time to leave us a review of your stay with us and we hope to see you again some time in the future.
8/10 Bien
Soukayna
Voyage en groupe
24 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Soukayna
Séjour de 2 nuits en avril 2023
Réponse de Daniel - Duty Manager le 24 mai 2023
Dear Soukayna,Thank you for taking the time to write a review.We understand that some of our room categories may be less spacious for guests. We strongly recommend King/Superior/Deluxe rooms for more space. Should you require assistance before making another reservation please do not hesitate to contact our team for the best advices, more information about room types. We hope to be able to welcome you back very soon!Kind Regards,Daniel - Duty Manager
8/10 Bien
Eve
Voyage en famille
2 nov. 2022
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Eve
Réponse de EJ le 3 nov. 2022
Dear Eve,Thank you for the feedback following your stay.I am glad to see that you overall enjoyed your stay. It was a pleasure to host you on this occasion. A big well done the whole team!We hope to see you again!Kind regards,Edgardo CruzReception Manager
10/10 Excellent
Soukayna
14 oct. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Soukayna
Séjour de 1 nuit en octobre 2022
Réponse de The Resident Kensington Team le 14 oct. 2022
Dear Soukayna, Thank you for your reviewWe look forward to welcoming for another memorable stayKind regards
10/10 Excellent
Nathalie
10 juil. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nathalie
Séjour de 6 nuits en juillet 2022
Réponse de EJ le 14 juil. 2022
Dear Nathalie,
Thank you for the perfect 5 feedback following your stay.
I am glad to see that you overall enjoyed your stay. It was a pleasure to host you on this occasion. A big well done to the whole team! :)
We hope to see you again!
Kind regards,
Edgardo Cruz
Reception Manager
8/10 Bien
caroline
Voyage d’affaires
31 janv. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good hotel
caroline
Séjour de 6 nuits en janvier 2022
Réponse de Maria Sulka le 1 févr. 2022
Dear Caroline,
Thank you for your review following your stay with us.
I am pleased to see that you enjoyed the location of the hotel, a beautiful residential area with easy access to central London.
Thank you for the recognition of the team. It is a great motivation for them to see that they are contributing in making our guests' stay memorable. I hope you enjoyed the Superior room the team upgraded you to and that it suited your needs better.
Looking forward to welcoming you back soon.
Kind Regards
Maria Sulka
Hotel Manager
8/10 Bien
Cédric
Voyage en famille
28 févr. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon plan
Cédric
Séjour de 3 nuits en février 2020
Réponse de EJ le 18 mars 2020
Hi Cedric,
Thank you for the review.
We are glad that you enjoyed your stay and we look forward to welcome you back in the near future.
Kind regards,
Ejay Cruz
8/10 Bien
Voyageur vérifié
Voyage en famille
4 janv. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en juillet 2019
Réponse de Ejay le 8 janv. 2020
Dear Guest,
Thank you for the review following your stay at The Nadler Kesington.
We hope you had a lovely stay and yes our kitchentte is very convieniet.
we look forward to welcome you back in the future!
Kind regards,
Ejay Cruz
10/10 Excellent
Voyageur vérifié
8 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en novembre 2019
Réponse de Ejay Cruz le 9 nov. 2019
Dear Guest,
Thank you for the amazing review to your recent stay with us.
We are delighted you had a wonderful stay and we look forward to welcome you back!
kind regards,
Ejay Cruz
8/10 Bien
Voyageur vérifié
4 nov. 2019
Voyageur vérifié
Séjour de 3 nuits en octobre 2019
Réponse de Ejay Cruz le 9 nov. 2019
Dear Guest,
Thank you for the amazing review to your recent stay with us.
We are delighted you had a wonderful stay and we look forward to welcome you back!
kind regards,
Ejay Cruz
10/10 Excellent
Nadine
2 juin 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A recommander!
Nadine
Séjour de 3 nuits en mai 2019
Réponse de Brendan le 4 juin 2019
Dear Nadine,
Thank you for your review of our hotel following your recent stay with us.
It was a pleasure having you as our guest, and I am delighted to read that Martha and the team were so attentive during your stay.
I hope we will have the pleasure of welcoming you back soon.
Warm regards,
Brendan
Hotel Manager
8/10 Bien
Daniel
9 mai 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel cosy personnel adorable et diligent
Daniel
Séjour de 1 nuit en mai 2019
Réponse de Brendan le 24 mai 2019
Dear Daniel,
Thank you for rating us 8/10 following your recent visit!
We are delighted you enjoyed your stay though we appreciate that you feel there is room for improvement, if you have any feedback you would like to share it would be great if you could reach out to us directly. We hope to welcome you back soon.
Warm regards,
Brendan
Hotel Manager
10/10 Excellent
Voyageur vérifié
23 avr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en avril 2019
Réponse de Brendan le 24 mai 2019
Dear Guest,
Thank you for rating us 5/5 following your recent visit!
We are delighted you enjoyed your stay, and we hope to welcome you back soon!
Warm regards,
Brendan
Hotel Manager
8/10 Bien
Voyageur vérifié
11 mars 2019
Voyageur vérifié
Séjour de 3 nuits en mars 2019
8/10 Bien
Voyageur vérifié
11 mars 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en mars 2019
8/10 Bien
Voyageur vérifié
8 mars 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en mars 2019
10/10 Excellent
Voyageur vérifié
2 mars 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 6 nuits en février 2019
10/10 Excellent
Myriam
3 févr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Je recommande sans hésiter
Myriam
Séjour de 2 nuits en janvier 2019
Réponse de Terry le 4 févr. 2019
Dear Myriam,
Thank you for your feedback regarding your stay with us. Naturally, we are delighted to learn that you were happy with every aspect of your stay. We're so pleased to learn you enjoyed the location of the hotel and your room. We are proud also that you found our staff being helpful and accommodating. We aim to provide a comfortable stay for our guests, so we're happy to hear this has been achieved.
We truly hope to welcome you back to The Nadler Kensington in London in the near future.
Kind regards,
Terry Kalogerakis
Duty Manager
10/10 Excellent
Darsha
Voyage en famille
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Darsha
Séjour de 2 nuits en mai 2024
Réponse de Daniel - Assistant Reception Manager le 22 mai 2024
Dear Darsha,Thank you so much for your kind words! We are delighted to hear that you appreciated the warm welcome from our front desk team and had a pleasant stay. We understand that some of our room categories may be less spacious for guests. We strongly recommend King/Superior/Deluxe rooms for more space. We hope to welcome you back soon and provide an even better stay!Kind Regards,Daniel - Assistant Reception Manager
4/10 Médiocre
Brian
Voyage d’affaires, Voyage en couple
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brian
Séjour de 1 nuit en mai 2024
Réponse de Daniel - Assistant Reception Manager le 21 mai 2024
Dear Brian,Thank you for taking the time to share your feedback with us. We appreciate your kind words about the property overall and are truly sorry to hear that your room did not meet your expectations.We understand your disappointment with the room assignment and apologize for any confusion this may have caused. Please allow us to clarify that the pictures shown on our Expedia listing are intended to be demonstrative and representative of the various types of rooms we offer and we cannot guarantee that rooms will be allocated on a higher or lower floor as it is subject to availability.We highly encourage our guests to specify any preferences or concerns at the time of booking, and we will do our utmost to accommodate those requests but these floor preferences are not guaranteed by us. Your satisfaction is important to us, and we would be happy to assist with any specific room selection for your future stays to ensure a more enjoyable experience.Once again, we apologize for any inconvenience you faced and appreciate your understanding. We hope to have the opportunity to welcome you back and provide you with a better experience.Kind Regards,Daniel - Assistant Reception Manager
10/10 Excellent
Jennifer
Voyage en groupe
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en mai 2024
Réponse de Daniel - Assistant Reception Manager le 20 mai 2024
Dear Jennifer,Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your stay and appreciated our lovely area and the nearby park. It's always great to know our guests had a pleasant and relaxing experience. We look forward to welcoming you back soon!Kind Regards,Daniel - Assistant Reception Manager
10/10 Excellent
Eric
19 mai 2024
Eric
Séjour de 1 nuit en mai 2024
Réponse de Gurpreet - Duty Manager le 21 mai 2024
Dear Eric, Thank you for staying at The Resident Kensington. It's great to see that you had an overall great stay with us.Thank you for staying at The Resident and we hope to welcome you back some time in the future.
10/10 Excellent
Christina
Voyage en groupe
17 mai 2024
Christina
Séjour de 8 nuits en mai 2024
Réponse de Daniel - Assistant Reception Manager le 20 mai 2024
Dear Christina,Thank you so much for your fantastic 5 star review! We're thrilled to hear that you loved our team's helpfulness. Providing outstanding service is a top priority for us, and it's wonderful to know our efforts made your experience enjoyable.We look forward to welcoming you back soon!Kind Regards,Daniel - Assistant Reception Manager
10/10 Excellent
Gabriel
11 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gabriel
Séjour de 1 nuit en mai 2024
Réponse de Daniel - Assistant Reception Manager le 12 mai 2024
Dear Gabriel,Thank you for the perfect 5 out of 5 rating! We're absolutely thrilled that you had such an amazing experience with us.Your support means the world to us, and we're delighted to have met your expectations. Our team works hard to ensure every guest feels valued and has a memorable stay, so hearing your feedback is incredibly rewarding.We can't wait to welcome you back for another fantastic experience soon!Kind Regards,Daniel - Assistant Reception Manager
6/10 Satisfaisant
Ardalan
Voyage en famille
8 mai 2024
Les points forts : Personnel et service
Les points faibles : Équipements
Ardalan
Séjour de 3 nuits en mai 2024
Réponse de Daniel - Assistant Reception Manager le 12 mai 2024
Dear Ardalan,Thank you for sharing your feedback with us.We're glad to hear that you found our team very friendly. However, we're sorry to hear that the room size and view didn't meet your expectations and that an upgrade wasn't available during your stay. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience.Kind Regards,Daniel - Assistant Reception Manager
10/10 Excellent
Charles
Voyage en groupe
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Charles
Séjour de 4 nuits en avril 2024
Réponse de Yash le 6 mai 2024
Dear Charles,Thank you for taking the time to share with us your feedback, and thank you for choosing to stay with us at The Resident Kensington hotel.I am happy to see that you overall enjoyed your stay and appreciated our heartfelt hospitality.We strive to provide the best possible experience for our guests and we greatly appreciate your feedback. The team is always open to hearing any suggestions and recommendations you might have.I hope you enjoyed our quiet residential location as well, just 5 minutes away from Earl's Court station and all it offers to our residents. Museums, palaces and parks, Kensington is truly one of London’s treasures, with an abundance of incredible little eateries, secret bars, and pub gardens, there is something for every taste. We hope to welcome you back on your next trip to London and if you need any information or assistance, our team is here for you at all times.Have a nice day!Best Regards,Yash -Duty Manager
8/10 Bien
Madalina
Voyage en couple
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Madalina
Séjour de 4 nuits en avril 2024
Réponse de Gurpreet - Duty Manager le 4 mai 2024
Dear Madalina, Thank you for choosing to stay at The Resident Kensington and for you 4* rating. We're pleased to hear that you found our reception team to be friendly, we hope you felt welcomed and comfortable to speak to the team during your stay with us. we are happy to hear that you also enjoyed the Kensington neighbourhood and all that it has to offer our guests. We're sorry to hear that you found your standard double room to be small, we would highly recommend one of our King rooms for a more spacious stay. Thank you again for choosing to say at The Resident, we hope to have the chance to welcome you back some time in the future, on a future trip to London.
10/10 Excellent
David
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 3 nuits en avril 2024
Réponse de Gurpreet - Duty Manager le 2 mai 2024
Dear David,Thank you for your 5* rating and for choosing to stay at The Resident Kensington. We are happy to see that you had an overall great stay with us and that we exceeded your expectation. We are pleased to hear that you were especially happy with the location of the hotel, being only a 5 minute walk from Earls Court Station. Thank you for letting us know that you would choose to stay with us again in the future. Thank you again for staying at The Resident and we look forward to welcome you back !
8/10 Bien
Bernie
Voyage en couple
30 avr. 2024
Bernie
Séjour de 3 nuits en avril 2024
Réponse de Gurpreet - Duty Manager le 30 avr. 2024
Dear Bernie, Thank you for staying at The Resident Kensington and for your 4/5 rating. We sorry to hear that you found your small double room to be small, we understanding for that for some guest this room category can feel quite snug. We hope you were able to speak to our reception team regarding a possible room upgrade, depending on availability, we're happy to look into large room categories, we would recommend a King room for a spacious stay. We're pleased to hear that you enjoyed the Kensington neighbourhood and the hotels location, being only a 5 minute walk from Earls court station, and that you had smooth journeys travelling round London. Thank you again for staying at The Resident, we hope to have the chance to welcome you back some time in the future.
8/10 Bien
Sara
29 avr. 2024
Sara
Séjour de 3 nuits en avril 2024
Réponse de Daniel - Assistant Reception Manager le 19 mai 2024
Dear Sara,Thank you for taking the time to rate your stay with us. We are pleased to see you had a positive experience and appreciate your rating. If you have any specific feedback or suggestions on how we can make your next stay even better, please feel free to share.We look forward to welcoming you back one day.Kind Regards,Daniel - Assistant Reception Manager
8/10 Bien
Nicole
Voyage en famille
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nicole
Séjour de 3 nuits en avril 2024
Réponse de Gurpreet - Duty Manager le 29 avr. 2024
Dear Nicole,Thank you for choosing to stay at The Resident Kensington and for your 4/5 rating. We are pleased to hear that you had a great experience speaking to our reception team, we hope you felt welcomed and comfortable to speak to our team throughout your stay. We are happy to hear that you enjoyed your stay in the Kensington neighbourhood and visited some of our favourite or recommended restaurants & cafes. Thank your for your feedback regarding your room. We're sorry to hear that you experienced construction noise. Our reception team are available 24/7 for any feedback and to provide you the option to change room for a more quiet stay. The team would like to thank you for taking the time to leave us your feedback, we will look into ways to make improvements towards our future guests stay. We look forward to welcome you back to The Resident Kensington some time in the future.
10/10 Excellent
Maureen Del
22 avr. 2024
Les points forts : Propreté et personnel et service
Maureen Del
Séjour de 4 nuits en avril 2024
Réponse de Gurpreet - Duty Manager le 23 avr. 2024
Dear Maureen,Thank you for choosing to say at The Resident Kensington and for your 5* rating. We are so happy to see that you had a great stay with us and that The Resident had met your expectation. We hope to welcome you back some time in the future.
10/10 Excellent
Rose
Voyage en famille
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rose
Séjour de 4 nuits en avril 2024
Réponse de Ronaldo le 21 avr. 2024
Dear Rose,Thank you so much for staying at our hotel.We do appreciate this wonderful feedback.We hope you have an amazing day ahead and if you ever wish to visit London again we would love to see you visit our hotel.Please do let us know if we can do anything for you.Take care.Kind RegardsNight Reception
10/10 Excellent
Arindam
Voyage en famille
15 avr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Arindam
Séjour de 6 nuits en avril 2024
Réponse de Yash le 15 avr. 2024
Dear Arindam,We extend our heartfelt gratitude to you for taking the time to share your delightful feedback with us. It brings us immense joy to learn that your recent stay at The Resident Kensington was a memorable experience.Our dedicated reception team is committed to ensuring that every guest receives exceptional service, and your kind words serve as a testament to their hard work. Your satisfaction is our ultimate reward, and we are thrilled to have met your expectations.The Resident Kensington is nestled in a serene residential enclave, a mere 5-minute stroll from Earl’s Court station. Our privileged location offers a gateway to the cultural treasures of Kensington, including museums, palaces, and picturesque parks. Whether you seek hidden culinary gems, cozy pubs, or charming secret bars, this neighbourhood caters to every discerning taste.We hope to welcome you back on your next trip to London, and if you need any information or assistance, our team is here for you at all times.I wish you a lovely evening!Best Regards,Yash - Duty Manager
10/10 Excellent
David Edward
Voyage en couple
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David Edward
Séjour de 5 nuits en mars 2024
Réponse de Daniel - Duty Manager le 13 avr. 2024
Dear David,Thank you so much for your kind words! We're delighted to hear that you loved your stay with us and that our team, cleanliness, and convenient location met your expectations.We're glad you enjoyed our wonderful neighbourhood and found our proximity to Earl's Court tube station convenient.We look forward to welcoming you back on your next visit!Kind Regards,Daniel - Duty Manager
10/10 Excellent
Terry
12 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Terry
Séjour de 2 nuits en avril 2024
Réponse de Daniel - Duty Manager le 13 avr. 2024
Dear Terry,Thank you for taking the time to leave us such a good review! We're thrilled to hear that you had a pleasant stay with us and that you appreciated our service.We understand that room size can vary, but we're delighted to hear that even with a smaller room, you still enjoyed your experience with us. Our aim is to provide a comfortable and enjoyable stay for all our guests, and we're glad to hear that we succeeded in doing so for you.We hope to have the pleasure of welcoming you back again soon!Kind Regards,Daniel - Duty Manager
8/10 Bien
Michele
Voyage en couple
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michele
Séjour de 3 nuits en avril 2024
Réponse de Gurpreet - Duty Manager le 8 avr. 2024
Dear Michele,We firstly would like to thank you for choosing to stay at The Resident Kensington. We're sorry to hear that we did not meet your expectations upon arrival. I can see that you initially booked a standard double room with us, and had upgraded to a King room. Unfortunately our reception team were unable to offer a free upgrade on this occasion as our team member had to create availability for you to upgrade, due to having a lack of availability in our larger categories. We are pleased to hear that you found our reception team to be helpful, the team try their best to be as helpful and accommodating to our guest and strive for all guest to feel welcomed and for the hotel to feel like a home away from home. We thank you again for staying at The Resident Kensington and for your 4/5 rating.
10/10 Excellent
Maru
6 avr. 2024
Les points forts : Propreté et personnel et service
Maru
Séjour de 1 nuit en avril 2024
Réponse de Gurpreet - Duty Manager le 8 avr. 2024
Dear Maru,Thank you for staying at The resident Kensington, we appreciate you taking the time to rate your stay with us and we thank you for the 5/5 rating. We hope to have the chance to welcome you back some time in the future.
10/10 Excellent
George
Voyage en groupe
4 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
George
Séjour de 2 nuits en mars 2024
Réponse de Daniel - Duty Manager le 5 avr. 2024
Dear George,Thank you so much for taking the time to share your experience with us!We're delighted to hear that you enjoyed your stay and found our location convenient.It's wonderful to know that our team made a positive impression and that you found them welcoming and helpful. Providing excellent service is always our top priority.We're thrilled that you found your King room spacious and that you appreciated the convenience of the kitchenette. We strive to ensure our guests have all the comforts they need during their stay.We can't wait to welcome you back for another fantastic experience! Please don't hesitate to reach out if there's anything we can do to make your next stay even more enjoyable.Kind Regards,Daniel - Duty Manager
8/10 Bien
DIANA
Voyage en couple
31 mars 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
DIANA
Séjour de 3 nuits en mars 2024
Réponse de Gurpreet - Duty Manager le 31 mars 2024
Dear Diana, Thank you for choosing to stay at The Resident Kensington. We are very sorry that we were not able to upgrade you to a larger room category, unfortunately, we did not have availability to offer a complimentary upgrade. We're pleased to hear that you found our reception team to be friendly and enjoyed the Kensington location. Thank you again for staying at The Resident Kensington.
10/10 Excellent
??
Voyage en famille avec de jeunes enfants
26 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
??
Séjour de 3 nuits en mars 2024
Réponse de Gurpreet- Duty Manager le 26 mars 2024
Dear Hirohito, Thank you for choosing to stay at The Resident Kensington. We are pleased to hear that you found the hotels location to be convenient, being a 5 minute walk from earls court station and 1 train ride away from Heathrow Airport. We are glad to hear you found your stay with us to be comfortable and had a peace of mind while travelling with your child. We will certainly let our housekeeping team know that they did a great job when servicing your room.Thank you again for staying at The resident Kensington and we hope to welcome you back some time in the future.
10/10 Excellent
Blake
Voyage en couple
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Blake
Séjour de 3 nuits en mars 2024
Réponse de Norberto le 25 mars 2024
Dear Blake,I hope you are doing well!Thank you for staying with us in London.We appreciated you taking your precious time to write us a positive review.Indeed our hotel is situated in a great neighbourhood, with a walking distance of 5 - 10 minutes to the tube, restaurants, shops and many places of attraction.We hope to see you again soon.Many thanks,NorbertoNight manager
10/10 Excellent
Stephanie
Voyage en couple
23 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephanie
Séjour de 1 nuit en mars 2024
Réponse de Norberto le 25 mars 2024
Dear Stephanie,We hope you are doing well!Thank you for staying with us in London.We really appreciated you taking your valuable time to write us a such nice and powerful review, thank so you much. And we would love to welcome you back to our lovely hotel.Have a great day.NorbertoNight manager
10/10 Excellent
Sharon
Voyage en groupe
22 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sharon
Séjour de 1 nuit en mars 2024
Réponse de Norberto le 25 mars 2024
Dear Sharon,I hope you are doing fine!Thank you for a such an amazing review, we really appreciated you taking your valuable time to write us this warm review, we would love to see you again soon. I wish you have a great day.Many thanks,NorbertoNight manager
10/10 Excellent
James
Voyage en couple
21 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
James
Séjour de 3 nuits en mars 2024
Réponse de Norberto le 25 mars 2024
Dear James,I trust you doing well!Thank you for taking your precious time to write a positive review, we appreciated it. And thank you for staying with us.Have a good day.Many thanks,NorbertoNight manager