Chambre Double Deluxe | Coffres-forts dans les chambres, bureau, fer et planche à repasser

Avis sur The Resident Kensington

4 out of 5
The Resident Kensington
25 Courtfield Gardens, London, England

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 739 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 206 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 42 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 10 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 6 avis sur 1003." "

9,6/10

Propreté

9,8/10

Personnel et service

9,0/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

Bruno

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfortable room, great amenities and perfect staff
Séjour de 2 nuits en mai 2024
Réponse de Yash le 8 mai 2024
Dear Bruno,Thank you for taking the time to share with us your feedback, and thank you for choosing to stay with us at The Resident Kensington hotel.I am happy to see that you had a lovely stay with us and enjoyed out heartfelt hospitality.We strive to provide the best possible experience for our guests, and seeing that we have achieved this for you is our greatest motivation.Our quiet residential location, just a 5 minute walk from Earl's Court station, has so much to offer our residents. Museums, palaces and parks, Kensington is truly one of London’s treasures, With an abundance of incredible little eateries, secret bars, and pub gardens, there is something for every taste. Wishing you a wonderful evening!Best Regards,Yash - Duty Manager

10/10 Excellent

Julie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thank you !
Séjour de 7 nuits en avril 2024
Réponse de Yash le 29 avr. 2024
Dear Julie,Thank you for taking the time to share with us your feedback, and thank you for choosing to stay with us at The Resident Kensington hotel.I am happy to see that you overall enjoyed your stay and appreciated our heartfelt hospitality.We strive to provide the best possible experience for our guests and we greatly appreciate your feedback. Team is always open to hearing any suggestions and recommendations you might have.I hope you enjoyed our quiet residential location as well, just 5 minutes away from Earl's Court station and all it offers to our residents. Museums, palaces and parks, Kensington is truly one of London’s treasures, With an abundance of incredible little eateries, secret bars, and pub gardens, there is something for every taste. We hope to welcome you back on your next trip to London and if you need any information or assistance, our team is here for you at all times.Have a lovely evening!Best Regards,Yash - Duty Manager

10/10 Excellent

Jacques

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
À refaire
Séjour de 3 nuits en mars 2024
Réponse de Norberto le 25 mars 2024
Dear Jacques,I hope you doing well!Thank you for have chosen to stay at The Resident Kensington hotel.I'm pleased to know that you would like to visit our hotel back in the future. Thank you for your positive review.I wish you have a nice day.Warm regards,NorbertoNight manager

8/10 Bien

Gaëlle

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en janvier 2024
Réponse de Gurpreet - Duty Manager le 9 janv. 2024
Dear Gaelle, Thank you for taking the time to rate your stay with us. We are pleased to see that you had an overall great stay with us. We welcome all feedback from guest, Please let us know if there were any improvements to be made, our reception team are available 24/7. We hope to have the chance to welcome you back some time in the future.

10/10 Excellent

Annette

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Well situated. Friendly and helpful staff. Comfortable beds. Kitchenette in the room so we were able to eat in a few evenings. Will definitely return here
Séjour de 3 nuits en octobre 2023
Réponse de Daniel - Duty Manager le 14 oct. 2023
Dear Annette,We want to express our heartfelt gratitude for taking the time to leave such a positive review of your recent stay with us. Your feedback is truly appreciated, and we are thrilled to learn about your enjoyable experience.We're looking forward to your return, and we can't wait to welcome you back!Kind Regards,Daniel - Duty Manager

10/10 Excellent

Vicky

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect stay. Clean, close to the Tube and still in « central London » so only 20 mins to get everywhere we wanted to visit. Would absolutely book again if I’m ever going back to London !
Séjour de 7 nuits en septembre 2023
Réponse de Abdul Haq - Night Duty Manager le 11 sept. 2023
Dear Vicky,Thank you for leaving a 5/5 rating review. We are happy to hear that you had a lovely stay with us and enjoyed our services. Also we are glad that you enjoyed the location of the hotel, being close to earls court station and with easy access to all parts of city. Thank you again for taking the time to leave us a review of your stay with us and we hope to see you again some time in the future.

8/10 Bien

Soukayna

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Chambre trop petite pour deux personnes mais le reste top
Séjour de 2 nuits en avril 2023
Réponse de Daniel - Duty Manager le 24 mai 2023
Dear Soukayna,Thank you for taking the time to write a review.We understand that some of our room categories may be less spacious for guests. We strongly recommend King/Superior/Deluxe rooms for more space. Should you require assistance before making another reservation please do not hesitate to contact our team for the best advices, more information about room types. We hope to be able to welcome you back very soon!Kind Regards,Daniel - Duty Manager

8/10 Bien

Eve

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Déception par rapport à la chambre et le personnel
Réponse de EJ le 3 nov. 2022
Dear Eve,Thank you for the feedback following your stay.I am glad to see that you overall enjoyed your stay. It was a pleasure to host you on this occasion. A big well done the whole team!We hope to see you again!Kind regards,Edgardo CruzReception Manager

10/10 Excellent

Soukayna

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Top
Séjour de 1 nuit en octobre 2022
Réponse de The Resident Kensington Team le 14 oct. 2022
Dear Soukayna, Thank you for your reviewWe look forward to welcoming for another memorable stayKind regards

10/10 Excellent

Nathalie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Je recommande cet établissement!
Séjour de 6 nuits en juillet 2022
Réponse de EJ le 14 juil. 2022
Dear Nathalie, Thank you for the perfect 5 feedback following your stay. I am glad to see that you overall enjoyed your stay. It was a pleasure to host you on this occasion. A big well done to the whole team! :) We hope to see you again! Kind regards, Edgardo Cruz Reception Manager

8/10 Bien

caroline

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good hotel
Good location, pleasant staff. Don’t book a small room, really too small…
Séjour de 6 nuits en janvier 2022
Réponse de Maria Sulka le 1 févr. 2022
Dear Caroline, Thank you for your review following your stay with us. I am pleased to see that you enjoyed the location of the hotel, a beautiful residential area with easy access to central London. Thank you for the recognition of the team. It is a great motivation for them to see that they are contributing in making our guests' stay memorable. I hope you enjoyed the Superior room the team upgraded you to and that it suited your needs better. Looking forward to welcoming you back soon. Kind Regards Maria Sulka Hotel Manager

8/10 Bien

Cédric

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon plan
Hôtel discret, idéal pour découvrir Londres.
Séjour de 3 nuits en février 2020
Réponse de EJ le 18 mars 2020
Hi Cedric, Thank you for the review. We are glad that you enjoyed your stay and we look forward to welcome you back in the near future. Kind regards, Ejay Cruz

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chambre petite mais très pratique avec une kitchenette parfaite.
Séjour de 4 nuits en juillet 2019
Réponse de Ejay le 8 janv. 2020
Dear Guest, Thank you for the review following your stay at The Nadler Kesington. We hope you had a lovely stay and yes our kitchentte is very convieniet. we look forward to welcome you back in the future! Kind regards, Ejay Cruz

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2019
Réponse de Ejay Cruz le 9 nov. 2019
Dear Guest, Thank you for the amazing review to your recent stay with us. We are delighted you had a wonderful stay and we look forward to welcome you back! kind regards, Ejay Cruz

8/10 Bien

Voyageur vérifié

Séjour de 3 nuits en octobre 2019
Réponse de Ejay Cruz le 9 nov. 2019
Dear Guest, Thank you for the amazing review to your recent stay with us. We are delighted you had a wonderful stay and we look forward to welcome you back! kind regards, Ejay Cruz

10/10 Excellent

Nadine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A recommander!
Personnel extrêmement compétent et sympathique: compliments au jeune homme présent lors de notre enregistrement la nuit du 29 mai et à Martha pour sa disponibilité lors de notre départ! Sinon hôtel bien placé dans un quartier noble entouré de bons restaurants et pubs - en plus très proche de la station de métro Earls Court. Chambre calme et bien aménagée. Nous reviendrons!!!
Séjour de 3 nuits en mai 2019
Réponse de Brendan le 4 juin 2019
Dear Nadine, Thank you for your review of our hotel following your recent stay with us. It was a pleasure having you as our guest, and I am delighted to read that Martha and the team were so attentive during your stay. I hope we will have the pleasure of welcoming you back soon. Warm regards, Brendan Hotel Manager

8/10 Bien

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel cosy personnel adorable et diligent
Séjour de 1 nuit en mai 2019
Réponse de Brendan le 24 mai 2019
Dear Daniel, Thank you for rating us 8/10 following your recent visit! We are delighted you enjoyed your stay though we appreciate that you feel there is room for improvement, if you have any feedback you would like to share it would be great if you could reach out to us directly. We hope to welcome you back soon. Warm regards, Brendan Hotel Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2019
Réponse de Brendan le 24 mai 2019
Dear Guest, Thank you for rating us 5/5 following your recent visit! We are delighted you enjoyed your stay, and we hope to welcome you back soon! Warm regards, Brendan Hotel Manager

8/10 Bien

Voyageur vérifié

Séjour de 3 nuits en mars 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lieu, bâtiment, quartier, proximité station de métro à 2 minutes à pied, personnel au top
Séjour de 3 nuits en mars 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en février 2019

10/10 Excellent

Myriam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Je recommande sans hésiter
Bien situé propre et personnel au petits soins Le + les chambres sont équipées d’un petite kitchenette avec Nespresso bouilloire et micro ondes café et thé fourni Bien pratique Je recommande vivement cet hôtel
Séjour de 2 nuits en janvier 2019
Réponse de Terry le 4 févr. 2019
Dear Myriam, Thank you for your feedback regarding your stay with us. Naturally, we are delighted to learn that you were happy with every aspect of your stay. We're so pleased to learn you enjoyed the location of the hotel and your room. We are proud also that you found our staff being helpful and accommodating. We aim to provide a comfortable stay for our guests, so we're happy to hear this has been achieved. We truly hope to welcome you back to The Nadler Kensington in London in the near future. Kind regards, Terry Kalogerakis Duty Manager

10/10 Excellent

Darsha

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Appreciated the warm welcome by the friend front desk staff! Stay was pleasant too only con was that room was pretty small.
Séjour de 2 nuits en mai 2024
Réponse de Daniel - Assistant Reception Manager le 22 mai 2024
Dear Darsha,Thank you so much for your kind words! We are delighted to hear that you appreciated the warm welcome from our front desk team and had a pleasant stay. We understand that some of our room categories may be less spacious for guests. We strongly recommend King/Superior/Deluxe rooms for more space. We hope to welcome you back soon and provide an even better stay!Kind Regards,Daniel - Assistant Reception Manager

4/10 Médiocre

Brian

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
DECEPTIVE. It was a good property but the room was bad. It was in the basement with small raised windows looking out to the sidewalk where you could see legs of people walking by. Bait and switch to me. That room is not pictured in the listing. Expedia listing shows only upstairs view rooms or rooms with outdoor patios. Very disappointed and feeling taken advantage of. Make sure if you book here that you get a nice room selection confirmed first.
Séjour de 1 nuit en mai 2024
Réponse de Daniel - Assistant Reception Manager le 21 mai 2024
Dear Brian,Thank you for taking the time to share your feedback with us. We appreciate your kind words about the property overall and are truly sorry to hear that your room did not meet your expectations.We understand your disappointment with the room assignment and apologize for any confusion this may have caused. Please allow us to clarify that the pictures shown on our Expedia listing are intended to be demonstrative and representative of the various types of rooms we offer and we cannot guarantee that rooms will be allocated on a higher or lower floor as it is subject to availability.We highly encourage our guests to specify any preferences or concerns at the time of booking, and we will do our utmost to accommodate those requests but these floor preferences are not guaranteed by us. Your satisfaction is important to us, and we would be happy to assist with any specific room selection for your future stays to ensure a more enjoyable experience.Once again, we apologize for any inconvenience you faced and appreciate your understanding. We hope to have the opportunity to welcome you back and provide you with a better experience.Kind Regards,Daniel - Assistant Reception Manager

10/10 Excellent

Jennifer

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely stay in a wonderful area close to a small park.
Séjour de 1 nuit en mai 2024
Réponse de Daniel - Assistant Reception Manager le 20 mai 2024
Dear Jennifer,Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your stay and appreciated our lovely area and the nearby park. It's always great to know our guests had a pleasant and relaxing experience. We look forward to welcoming you back soon!Kind Regards,Daniel - Assistant Reception Manager

10/10 Excellent

Eric

Séjour de 1 nuit en mai 2024
Réponse de Gurpreet - Duty Manager le 21 mai 2024
Dear Eric, Thank you for staying at The Resident Kensington. It's great to see that you had an overall great stay with us.Thank you for staying at The Resident and we hope to welcome you back some time in the future.

10/10 Excellent

Christina

Voyage en groupe
Loved the staff’s helpfulness.
Séjour de 8 nuits en mai 2024
Réponse de Daniel - Assistant Reception Manager le 20 mai 2024
Dear Christina,Thank you so much for your fantastic 5 star review! We're thrilled to hear that you loved our team's helpfulness. Providing outstanding service is a top priority for us, and it's wonderful to know our efforts made your experience enjoyable.We look forward to welcoming you back soon!Kind Regards,Daniel - Assistant Reception Manager

10/10 Excellent

Gabriel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Daniel - Assistant Reception Manager le 12 mai 2024
Dear Gabriel,Thank you for the perfect 5 out of 5 rating! We're absolutely thrilled that you had such an amazing experience with us.Your support means the world to us, and we're delighted to have met your expectations. Our team works hard to ensure every guest feels valued and has a memorable stay, so hearing your feedback is incredibly rewarding.We can't wait to welcome you back for another fantastic experience soon!Kind Regards,Daniel - Assistant Reception Manager

6/10 Satisfaisant

Ardalan

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements
Room was very tiny, no view . We didn’t get upgrade at all. Very friendly staff
Séjour de 3 nuits en mai 2024
Réponse de Daniel - Assistant Reception Manager le 12 mai 2024
Dear Ardalan,Thank you for sharing your feedback with us.We're glad to hear that you found our team very friendly. However, we're sorry to hear that the room size and view didn't meet your expectations and that an upgrade wasn't available during your stay. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience.Kind Regards,Daniel - Assistant Reception Manager

10/10 Excellent

Charles

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the location.
Séjour de 4 nuits en avril 2024
Réponse de Yash le 6 mai 2024
Dear Charles,Thank you for taking the time to share with us your feedback, and thank you for choosing to stay with us at The Resident Kensington hotel.I am happy to see that you overall enjoyed your stay and appreciated our heartfelt hospitality.We strive to provide the best possible experience for our guests and we greatly appreciate your feedback. The team is always open to hearing any suggestions and recommendations you might have.I hope you enjoyed our quiet residential location as well, just 5 minutes away from Earl's Court station and all it offers to our residents. Museums, palaces and parks, Kensington is truly one of London’s treasures, with an abundance of incredible little eateries, secret bars, and pub gardens, there is something for every taste. We hope to welcome you back on your next trip to London and if you need any information or assistance, our team is here for you at all times.Have a nice day!Best Regards,Yash -Duty Manager

8/10 Bien

Madalina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff, very close to the tube, within walking distance to Kensington Palace, Hyde Park, Royal Albert Hall. Grocery shopping also quite close. Small rooms but it’s somewhat expected in a city like London.
Séjour de 4 nuits en avril 2024
Réponse de Gurpreet - Duty Manager le 4 mai 2024
Dear Madalina, Thank you for choosing to stay at The Resident Kensington and for you 4* rating. We're pleased to hear that you found our reception team to be friendly, we hope you felt welcomed and comfortable to speak to the team during your stay with us. we are happy to hear that you also enjoyed the Kensington neighbourhood and all that it has to offer our guests. We're sorry to hear that you found your standard double room to be small, we would highly recommend one of our King rooms for a more spacious stay. Thank you again for choosing to say at The Resident, we hope to have the chance to welcome you back some time in the future, on a future trip to London.

10/10 Excellent

David

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property exceeded our expectations. An added benefit was its close proximity to the tube station. We would definitely stay again.
Séjour de 3 nuits en avril 2024
Réponse de Gurpreet - Duty Manager le 2 mai 2024
Dear David,Thank you for your 5* rating and for choosing to stay at The Resident Kensington. We are happy to see that you had an overall great stay with us and that we exceeded your expectation. We are pleased to hear that you were especially happy with the location of the hotel, being only a 5 minute walk from Earls Court Station. Thank you for letting us know that you would choose to stay with us again in the future. Thank you again for staying at The Resident and we look forward to welcome you back !

8/10 Bien

Bernie

Voyage en couple
The room was tiny but actually just big enough and clean. Bed was good although small but we managed and the location was excellent near Earls Court station so near to everything and we got around well. Very easy and ends up being a great choice
Séjour de 3 nuits en avril 2024
Réponse de Gurpreet - Duty Manager le 30 avr. 2024
Dear Bernie, Thank you for staying at The Resident Kensington and for your 4/5 rating. We sorry to hear that you found your small double room to be small, we understanding for that for some guest this room category can feel quite snug. We hope you were able to speak to our reception team regarding a possible room upgrade, depending on availability, we're happy to look into large room categories, we would recommend a King room for a spacious stay. We're pleased to hear that you enjoyed the Kensington neighbourhood and the hotels location, being only a 5 minute walk from Earls court station, and that you had smooth journeys travelling round London. Thank you again for staying at The Resident, we hope to have the chance to welcome you back some time in the future.

8/10 Bien

Sara

Séjour de 3 nuits en avril 2024
Réponse de Daniel - Assistant Reception Manager le 19 mai 2024
Dear Sara,Thank you for taking the time to rate your stay with us. We are pleased to see you had a positive experience and appreciate your rating. If you have any specific feedback or suggestions on how we can make your next stay even better, please feel free to share.We look forward to welcoming you back one day.Kind Regards,Daniel - Assistant Reception Manager

8/10 Bien

Nicole

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Unique and quaint hotel with lovely service. Incredibly convenient to get where ever you need. Great bakery and affordable restaurants near bay as well. I would definitely stay here again, I would just recommend spend g a bit more on a bigger room, something that doesn’t have construction outside your window. All and all great accommodations with outstanding service.
Séjour de 3 nuits en avril 2024
Réponse de Gurpreet - Duty Manager le 29 avr. 2024
Dear Nicole,Thank you for choosing to stay at The Resident Kensington and for your 4/5 rating. We are pleased to hear that you had a great experience speaking to our reception team, we hope you felt welcomed and comfortable to speak to our team throughout your stay. We are happy to hear that you enjoyed your stay in the Kensington neighbourhood and visited some of our favourite or recommended restaurants & cafes. Thank your for your feedback regarding your room. We're sorry to hear that you experienced construction noise. Our reception team are available 24/7 for any feedback and to provide you the option to change room for a more quiet stay. The team would like to thank you for taking the time to leave us your feedback, we will look into ways to make improvements towards our future guests stay. We look forward to welcome you back to The Resident Kensington some time in the future.

10/10 Excellent

Maureen Del

Les points forts : Propreté et personnel et service
Séjour de 4 nuits en avril 2024
Réponse de Gurpreet - Duty Manager le 23 avr. 2024
Dear Maureen,Thank you for choosing to say at The Resident Kensington and for your 5* rating. We are so happy to see that you had a great stay with us and that The Resident had met your expectation. We hope to welcome you back some time in the future.

10/10 Excellent

Rose

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very close to town,walkable! Great pubs!
Séjour de 4 nuits en avril 2024
Réponse de Ronaldo le 21 avr. 2024
Dear Rose,Thank you so much for staying at our hotel.We do appreciate this wonderful feedback.We hope you have an amazing day ahead and if you ever wish to visit London again we would love to see you visit our hotel.Please do let us know if we can do anything for you.Take care.Kind RegardsNight Reception

10/10 Excellent

Arindam

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
During our week-long stay at Resident Kensington in London over Spring Break, we were thoroughly impressed by the exceptional service and attention to detail that made our celebration of our daughter's upcoming graduation truly special. From the moment we arrived, the staff were incredibly accommodating. Despite our room not being immediately ready, our wait was made comfortable with complimentary tea and snacks in the lobby. The staff consistently went above and beyond, providing excellent recommendations for local dining, sightseeing, and activities that ensured great value for our money. A highlight was the concierge securing us a reservation for a traditional British Sunday roast—an experience we eagerly anticipated and thoroughly enjoyed. Although there were minor issues with plumbing and housekeeping, the staff addressed these promptly and effectively, underscoring their commitment to service excellence. The hotel's location is also a significant advantage. Situated centrally in Kensington, it is just a 4-5 minute walk from Earl’s Court Tube Station, making it incredibly convenient for exploring London with most major attractions within a 10-30 minute Tube ride. The area offers an array of dining and takeaway options, adding to the convenience. While the hotel lacks in-house amenities like a restaurant, gym, or pool, this is more than compensated for by the high standards of service. The rooms were immaculately cleaned daily, and were well-equipped with a microwave,
Séjour de 6 nuits en avril 2024
Réponse de Yash le 15 avr. 2024
Dear Arindam,We extend our heartfelt gratitude to you for taking the time to share your delightful feedback with us. It brings us immense joy to learn that your recent stay at The Resident Kensington was a memorable experience.Our dedicated reception team is committed to ensuring that every guest receives exceptional service, and your kind words serve as a testament to their hard work. Your satisfaction is our ultimate reward, and we are thrilled to have met your expectations.The Resident Kensington is nestled in a serene residential enclave, a mere 5-minute stroll from Earl’s Court station. Our privileged location offers a gateway to the cultural treasures of Kensington, including museums, palaces, and picturesque parks. Whether you seek hidden culinary gems, cozy pubs, or charming secret bars, this neighbourhood caters to every discerning taste.We hope to welcome you back on your next trip to London, and if you need any information or assistance, our team is here for you at all times.I wish you a lovely evening!Best Regards,Yash - Duty Manager

10/10 Excellent

David Edward

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved this hotel. Staff were nice and helpful. Room was neat and clean. Wonderful neighborhood and just around the corner from Earl’s Court tube station which was very convenient. Would definitely stay here again.
Séjour de 5 nuits en mars 2024
Réponse de Daniel - Duty Manager le 13 avr. 2024
Dear David,Thank you so much for your kind words! We're delighted to hear that you loved your stay with us and that our team, cleanliness, and convenient location met your expectations.We're glad you enjoyed our wonderful neighbourhood and found our proximity to Earl's Court tube station convenient.We look forward to welcoming you back on your next visit!Kind Regards,Daniel - Duty Manager

10/10 Excellent

Terry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
it was nice, even with a small room.
Séjour de 2 nuits en avril 2024
Réponse de Daniel - Duty Manager le 13 avr. 2024
Dear Terry,Thank you for taking the time to leave us such a good review! We're thrilled to hear that you had a pleasant stay with us and that you appreciated our service.We understand that room size can vary, but we're delighted to hear that even with a smaller room, you still enjoyed your experience with us. Our aim is to provide a comfortable and enjoyable stay for all our guests, and we're glad to hear that we succeeded in doing so for you.We hope to have the pleasure of welcoming you back again soon!Kind Regards,Daniel - Duty Manager

8/10 Bien

Michele

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was disappointed in the size of the room they initially put us in. I don’t usually complain or ask for my VIP perks but I mentioned the room was smaller than the one I booked and was told they could upgrade us to a larger room for a fee. When I mentioned the VIP benefit they had advertised on Expedia for a free upgrade when available they told me they didn’t know anything about that, just the welcome bottle of wine. We paid for the upgrade and everyone was courteous and helpful. Normally I wouldn’t have upgraded for just me and my husband but our two suitcases would literally not fit in the room. The larger room was not large by any means but big enough to fit our luggage. I’m a little surprised by their high customer rating.
Séjour de 3 nuits en avril 2024
Réponse de Gurpreet - Duty Manager le 8 avr. 2024
Dear Michele,We firstly would like to thank you for choosing to stay at The Resident Kensington. We're sorry to hear that we did not meet your expectations upon arrival. I can see that you initially booked a standard double room with us, and had upgraded to a King room. Unfortunately our reception team were unable to offer a free upgrade on this occasion as our team member had to create availability for you to upgrade, due to having a lack of availability in our larger categories. We are pleased to hear that you found our reception team to be helpful, the team try their best to be as helpful and accommodating to our guest and strive for all guest to feel welcomed and for the hotel to feel like a home away from home. We thank you again for staying at The Resident Kensington and for your 4/5 rating.

10/10 Excellent

Maru

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Gurpreet - Duty Manager le 8 avr. 2024
Dear Maru,Thank you for staying at The resident Kensington, we appreciate you taking the time to rate your stay with us and we thank you for the 5/5 rating. We hope to have the chance to welcome you back some time in the future.

10/10 Excellent

George

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location just a block from an Underground station. The staff was very welcoming and helpful. We had a King room and the space was good. Appreciated the convenience of the kitchenette. Would definitely stay here again.
Séjour de 2 nuits en mars 2024
Réponse de Daniel - Duty Manager le 5 avr. 2024
Dear George,Thank you so much for taking the time to share your experience with us!We're delighted to hear that you enjoyed your stay and found our location convenient.It's wonderful to know that our team made a positive impression and that you found them welcoming and helpful. Providing excellent service is always our top priority.We're thrilled that you found your King room spacious and that you appreciated the convenience of the kitchenette. We strive to ensure our guests have all the comforts they need during their stay.We can't wait to welcome you back for another fantastic experience! Please don't hesitate to reach out if there's anything we can do to make your next stay even more enjoyable.Kind Regards,Daniel - Duty Manager

8/10 Bien

DIANA

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
La ubicación es muy buena, el personal es muy amable, el cuarto es muy pequeño principalmente la cama para dos personas, el beneficio de upgrade ni siquiera me lo ofrecieron
Séjour de 3 nuits en mars 2024
Réponse de Gurpreet - Duty Manager le 31 mars 2024
Dear Diana, Thank you for choosing to stay at The Resident Kensington. We are very sorry that we were not able to upgrade you to a larger room category, unfortunately, we did not have availability to offer a complimentary upgrade. We're pleased to hear that you found our reception team to be friendly and enjoyed the Kensington location. Thank you again for staying at The Resident Kensington.

10/10 Excellent

??

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
空港、最寄りからも近く、閑静な場所にあり子連れ旅でしたがら安心して過ごすことができました。 部屋も清潔で非常に満足できる内容でした。
Séjour de 3 nuits en mars 2024
Réponse de Gurpreet- Duty Manager le 26 mars 2024
Dear Hirohito, Thank you for choosing to stay at The Resident Kensington. We are pleased to hear that you found the hotels location to be convenient, being a 5 minute walk from earls court station and 1 train ride away from Heathrow Airport. We are glad to hear you found your stay with us to be comfortable and had a peace of mind while travelling with your child. We will certainly let our housekeeping team know that they did a great job when servicing your room.Thank you again for staying at The resident Kensington and we hope to welcome you back some time in the future.

10/10 Excellent

Blake

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location in a quiet neighborhood. Easily walkable to multiple Tube lines.
Séjour de 3 nuits en mars 2024
Réponse de Norberto le 25 mars 2024
Dear Blake,I hope you are doing well!Thank you for staying with us in London.We appreciated you taking your precious time to write us a positive review.Indeed our hotel is situated in a great neighbourhood, with a walking distance of 5 - 10 minutes to the tube, restaurants, shops and many places of attraction.We hope to see you again soon.Many thanks,NorbertoNight manager

10/10 Excellent

Stephanie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Would definitely stay again. Lovely hotel & very pleasant staff with excellent customer service
Séjour de 1 nuit en mars 2024
Réponse de Norberto le 25 mars 2024
Dear Stephanie,We hope you are doing well!Thank you for staying with us in London.We really appreciated you taking your valuable time to write us a such nice and powerful review, thank so you much. And we would love to welcome you back to our lovely hotel.Have a great day.NorbertoNight manager

10/10 Excellent

Sharon

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel in a quiet residential area 2 mins walk from Earl's Court tube. Our 3 bed room had a small kitchenette area which I wasn't expecting but appreciated. As a VIP Expedia guest the handwritten welcome note and complementary bottle of wine were a nice touch. Would recommend.
Séjour de 1 nuit en mars 2024
Réponse de Norberto le 25 mars 2024
Dear Sharon,I hope you are doing fine!Thank you for a such an amazing review, we really appreciated you taking your valuable time to write us this warm review, we would love to see you again soon. I wish you have a great day.Many thanks,NorbertoNight manager

10/10 Excellent

James

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very convenient
Séjour de 3 nuits en mars 2024
Réponse de Norberto le 25 mars 2024
Dear James,I trust you doing well!Thank you for taking your precious time to write a positive review, we appreciated it. And thank you for staying with us.Have a good day.Many thanks,NorbertoNight manager