Avis
9,8
Exceptionnel
9,8/10
Propreté
10/10
Personnel et service
9,2/10
Équipements
9,8/10
Infrastructures et conditions de l’hébergement
9,6/10
Écoresponsabilité
Avis
Voyage en couple
3 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Brendan, Duty Manager le 5 avr. 2024
Cher Olivier,Merci d'avoir séjourné avec nous au Resident Covent Garden et d'avoir pris le temps de partager votre note exceptionnelle et votre expérience positive dans notre hôtel ! Nous sommes ravis d'apprendre que vous avez trouvé le Resident Covent Garden beau, propre et bien situé. C'est merveilleux que vous ayez apprécié la commodité de pouvoir explorer de nombreuses attractions à pied et d'avoir le métro à proximité pour une exploration plus approfondie.Nous sommes heureux que vous ayez trouvé les équipements de votre chambre, tels que le petit réfrigérateur et le four micro-ondes, utiles et appréciés. Fournir ces commodités fait partie de notre engagement à garantir à nos résidents un séjour confortable et pratique.De plus, nous sommes ravis que vous ayez trouvé notre équipe professionnelle. Fournir un service exceptionnel est une priorité absolue pour nous et nous sommes ravis que notre équipe ait dépassé vos attentes.Merci encore pour votre belle critique et nous sommes impatients de vous accueillir à nouveau au Resident Covent Garden dans le futur !
10/10 Excellent
Christophe
Voyage en famille
2 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Christophe
Séjour de 2 nuits en octobre 2023
Réponse de Brendan, Duty Manager le 5 nov. 2023
Cher Christophe,Nous tenons à vous exprimer nos plus sincères remerciements pour nous avoir choisis au Resident Covent Garden pour votre récent séjour à Londres et pour avoir partagé vos commentaires avec nous.Nous sommes ravis de lire que vous avez passé un excellent séjour parmi nous et que vous avez trouvé notre hôtel de grande qualité. Votre satisfaction est notre priorité absolue et votre recommandation est le plus grand compliment que nous puissions recevoir.Nous sommes impatients de vous accueillir à nouveau lors de votre prochaine visite à Londres ; nous avons hâte de vous accueillir à nouveau dans le futur.
10/10 Excellent
francoise
Voyage en groupe
30 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
francoise
Séjour de 2 nuits en août 2023
Réponse de Brendan, Duty Manager le 31 août 2023
Chère Françoise,Merci d'avoir choisi The Resident Covent Garden pour votre récent séjour à Londres et d'avoir partagé vos commentaires. Nous apprécions grandement votre note parfaite.Nous sommes ravis d'apprendre que votre expérience avec nous a été vraiment excellente. C'est merveilleux que notre emplacement idéal au cœur de Londres ait contribué positivement à votre séjour. Être situé à Covent Garden offre un accès facile aux attractions de la ville et à son atmosphère animée.Merci pour votre haute recommandation. Nous sommes honorés d’avoir obtenu votre soutien.Si vos futurs voyages vous ramènent à Londres, nous serions honorés d'avoir l'opportunité de vous accueillir à nouveau au Resident Covent Garden pour un autre séjour exceptionnel.
10/10 Excellent
Clément
26 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour en couple
Clément
Séjour de 3 nuits en mars 2023
Réponse de Reception Team le 26 mars 2023
Dear Clement,Thank you very much for your sharing your experience with us.We are delighted to learn that you had an amazing stay at The Resident Covent Garden.The reception team would like to say thank you as we do appreciate very much your kind words. We always work to make sure that we help our guests to have the best experience. Clément, we hope that you have enjoyed your room and that we will have the opportunity of welcoming you back in our beautiful property.Kindest regards,Eva Rodriguez.Reception team.
10/10 Excellent
Voyageur vérifié
12 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en août 2022
Réponse de Deegii le 21 août 2022
Dear Guest, Thank you very much for taking the time to give us such an excellent review. Our housekeeping team are glad to know that you found them helpful and attentive during your stay. We hope to welcome you back soon. Best regards, Deegii Reception Team
8/10 Bien
FREDERIC
Voyage en couple
27 juil. 2022
Les points forts : Propreté, personnel et service, équipements
FREDERIC
Séjour de 1 nuit en juillet 2022
Réponse de Eva le 5 août 2022
Dear Frederic,
Thank you very much for taking time and share your thoughts with us.
We are sorry to hear that we did not meet your expectations.
We would love to know what do you think should be improved as our guests' comfort is the most important for us and we work very hard to make sure that everybody have a lovely stay.
Frederic, if you wish to share some more details we will be happy to hear them.
Kindest regards,
Eva Rodriguez.
Reception team.
10/10 Excellent
Yvan
Voyage en couple
23 avr. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yvan
Séjour de 3 nuits en avril 2022
Réponse de Reception Team le 5 mai 2022
Dear Yvan,
Thank you very much for your kind review.
I am thrilled to read that you had such a nice stay and that the team made your stay memorable.
I really hope we will have the opportunity to welcome you back soon!
Kind regards,
Patricia
8/10 Bien
THIERRY
Voyage en couple
4 mars 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
THIERRY
Séjour de 4 nuits en février 2022
Réponse de Paulina le 5 mars 2022
Dear Thierry,
Thank you so much for your lovely feedback. We are so happy that you enjoyed your stay and took advantage of our central location. We hope it was a memorable stay and we will have the pleasure of welcoming you back to The Resident Covent Garden!
Kindly
10/10 Excellent
Voyageur vérifié
Voyage en groupe
18 août 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en août 2020
Réponse de Reception Team le 19 août 2020
Good Evening,
Thank you for the positive feedback. We really appreciate it. We are very happy to see that you had a great time with us. Looking forward to welcome you back in the near future.
Kind regards,
Deegii
10/10 Excellent
Voyageur vérifié
14 août 2020
Voyageur vérifié
Séjour de 2 nuits en août 2020
Réponse de Reception Team le 14 août 2020
Dear guest,
Thenk you very much for your feedback!
It is highly apprecited! We are delighted of knowing you had a nice time with us at The Resident Covent Garden.
We would love to see you back in the furture.
Kindest regards,
Eva.
Reception team.
10/10 Excellent
Sandrine, GRASSE
16 mars 2020
Les points forts : Personnel et service
Sandrine
Séjour de 2 nuits en mars 2020
Réponse de Reception Team le 18 mars 2020
Dear Sandrine,
Thank you very much for your kind review.
We always endeavour to offer an exceptional customer service and throughout this difficult time, we are relentlessly focussed on doing everything we can to support our guests.
We hope we will have the opportunity to welcome you to The Resident Covent Garden in the future.
Kind regards,
Patricia
10/10 Excellent
Voyageur vérifié
Voyage en couple
31 janv. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en janvier 2020
Réponse de Reception Team le 2 févr. 2020
Cher guest,
Nous voudrions vous remercier pour avoir trouvé le temps de nous laissser une petite review de votre expérience dans notre hôtel.
Nous sommes heureux que vous avez apprécié l'emplacement de l'hôtel ainsi que que vous avez bien dormi en raison de la commodité des matelas.
Nous espérons vous revoir bientôt,
Meilleures salutations,
Nina
10/10 Excellent
Voyageur vérifié
Voyage en couple
5 janv. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en janvier 2020
Réponse de Camille le 6 janv. 2020
Bonjour,
Merci pour votre commentaire. Nous nous rejouissons de lire que vous avez apprecie l'emplacement de notre hotel. Nous sommes situes au coeur de Londres et comme vous le faites remarquer il est tres facile de se deplacer a pied ou en transport.
Nous esperons vous revoir bientot pour un prochain sejour.
Bien a vous,
10/10 Excellent
Mélanie
3 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Génial !!
Mélanie
Séjour de 3 nuits en octobre 2019
Réponse de Camille le 4 nov. 2019
Chere Melanie,
Nous sommes ravis de lire a quel point vous avez apprecié votre sejour parmis nous. Effectivement notre priorité est de nous rendre disponible pour chacun de nos invités et cela nous touche énormément que vous l'ayez remarqué.
Nous serions ravis de vous accueillir a nouveau pour votre prochain séjour a Londres.
10/10 Excellent
Sophie
26 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon point de chute pour profiter de Londres
Sophie
Séjour de 2 nuits en août 2019
Réponse de Bettina le 27 août 2019
Dear Sophie,
Wow, thank you so much for the wonderful review.
I am thrilled to know that you had a great time with us and hope to welcoming you back very soon.
Kind regards,
Bettina
10/10 Excellent
Voyageur vérifié
Voyage en famille
19 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 7 nuits en août 2019
Réponse de MI le 4 oct. 2019
Dear Anonymous, We are delighted to hear that you value the efforts we have put toward creating an environment where everyone at Nadler Covent Garden can thrive. Our staff will definitely be happy to read what you wrote. The location is indeed perfect as we are in the heart of London and most of the main attractions are walking distance from us. We look forward to hosting you again soon for another fantastic experience. Best regards, Maria Reception team
10/10 Excellent
Ben, Montréal
Voyage en famille
16 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ben
Séjour de 4 nuits en août 2019
Réponse de serena le 16 août 2019
Dear Ben,
Thank you for your review.
I am delighted to read that you found the staff friendly and the location very central.
Should you plan your next trip to London, we would be happy to have you with us once again.
Warm Regards,
Serena
Reception Team
10/10 Excellent
Voyageur vérifié
Voyage en famille
2 août 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en juillet 2019
Réponse de MI le 2 août 2019
Dear Guest, Thank you for the positive feedback.We really appreciate it. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and looking forward welcoming you back soon.Kind regards, Maria Ignat
10/10 Excellent
Hammad
Voyage en famille
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hammad
Séjour de 1 nuit en mai 2024
Réponse de Brendan, Duty Manager le 23 mai 2024
Dear Hammad,Thank you for choosing The Resident Covent Garden for your recent stay in London! We greatly appreciate you taking the time to share your rating and lovely feedback with us!I'm delighted to hear that you had a wonderful experience during your stay. Our team takes great pride in providing personal, high-quality service, and I am thrilled that you noticed our efforts. I'm glad that we had the availability to provide a complimentary upgrade and that you enjoyed your handwritten welcome card, as we strive to add personal touches to make everyone's stay special.Hammad, we look forward to welcoming you back to The Resident Covent Garden for another fantastic stay in the future!
10/10 Excellent
Justin
Voyage en couple
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Justin
Séjour de 3 nuits en mai 2024
Réponse de Brendan, Duty Manager le 23 mai 2024
Dear Justin,Thank you for choosing to stay with us at The Resident Covent Garden and for taking the time to share your feedback with us!I am delighted to see that you had a great stay with us. We hope to see you again the next time you return to London for another excellent stay!
10/10 Excellent
Sarosh
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sarosh
Séjour de 2 nuits en mai 2024
Réponse de Brendan, Duty Manager le 23 mai 2024
Dear Sarosh,Thank you for choosing us at The Resident Covent Garden for your recent trip to London and for sharing your perfect rating and feedback. I'm delighted to hear that you enjoyed our central location in Covent Garden.As you discovered, our central location in Covent Garden offers easy access to a variety of attractions, restaurant and entertainment options, making it an ideal choice for exploring London. We are also located within a 5 minute walk of four London Underground stations, providing our Residents complete access to the entire city!Sarosh, thank you once again for your feedback and for choosing The Resident Covent Garden. We are looking forward to having the opportunity to host you again for another excellent stay!
10/10 Excellent
Jennifer, Mount Pleasant
Voyage en couple
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jennifer
Séjour de 5 nuits en avril 2024
Réponse de Brendan, Duty Manager le 16 mai 2024
Dear Jennifer,Thank you for choosing to stay with us at The Resident Covent Garden for your recent trip to London and for sharing your perfect rating and wonderful feedback with us! I am thrilled to hear that you loved your stay with us and that our location, team and quiet rooms were perfect for your needs.As you discovered, our extremely central location in Covent Garden offers convenient and easy access to the top restaurants and attractions in London, and I'm delighted that you found it to be ideal for your exploration of scenic London.I am very pleased that our team helped to make your stay enjoyable and pleasant. It is our goal to provide a comfortable and relaxing environment for our Residents, and I'm glad that our team took excellent care of you during your time with us.Jennifer, your recommendation means the world to us, and we would be honoured to have the opportunity to welcome you back to The Resident Covent Garden for another memorable stay!
8/10 Bien
Rahul
Voyage en famille
14 mai 2024
Les points forts : Propreté, personnel et service, équipements
Rahul
Séjour de 2 nuits en mai 2024
Réponse de Brendan, Duty Manager le 16 mai 2024
Dear Rahul,Thank you for choosing us at The Resident Covent Garden and for sharing your feedback with us. I'm pleased to see that you found our location convenient for exploring the top London attractions and that you enjoyed the proximity to the wonderful restaurants in Covent Garden!Regarding the layout of our property, we strive to provide a unique and comfortable experience for our residents. While we are designed more like a boutique hotel, we aim to offer all the essential amenities and comforts expected during a stay in central London.I would like to let you know that we do have different room categories available that have larger room sizes. The next time you return to London, I would love to help you select a room type that better fits your needs.Rahul, thank you for choosing The Resident Covent Garden, and we hope to have the opportunity to welcome you back for another stay in the future!
10/10 Excellent
Takayo
5 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Takayo
Séjour de 4 nuits en avril 2024
Réponse de Brendan, Duty Manager le 6 mai 2024
Dear Takayo,Thank you for staying with us at The Resident Covent Garden and for leaving us a perfect rating! I am delighted you had a fantastic stay with us, and we hope to be able to welcome you again the next time you return to London!
10/10 Excellent
Henry
Voyage en famille
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Henry
Séjour de 4 nuits en avril 2024
Réponse de Reception Team le 4 mai 2024
Dear Henry,Thank you for choosing us at The Resident Covent Garden and for sharing your excellent rating and feedback. I'm delighted to hear that you had a wonderful experience during your stay with us!I am extremely pleased that you found your room to be very nice and clean. Our top housekeeping team works hard to supply spotless rooms, and I am so glad to know that their work is noticed and appreciated! Additionally, our team takes great pride in providing excellent service, and we're thrilled that we made an excellent impression on you.Henry, your kind words mean a lot to us. We look forward to have the opportunity to welcome you back to The Resident Covent Garden for another enjoyable stay!
10/10 Excellent
Sue
Voyage en couple
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sue
Séjour de 2 nuits en mai 2024
Réponse de Tommy - Reception Team le 3 mai 2024
Dear Sue, thank you for your kind review and feedback. We are delighted to know that you have had a pleasant stay at our hotel. The rooms are furnished with a mini kitchen along with the basic utility. Windows are equipped with a tripled glazed that should block out most of the noises from outside. Our housekeeping team is always working their utmost to make sure the rooms are cleaned, maintained, and well presented to a high standard. The hotel is located at the heart of London especially at Covent Garden. There are a variety of restaurants, bars, theatres, attractions, and more. Our reception team are knowledgeable of the neighbourhood and are happy to provide recommendations. We serve evening drinks from 6pm to 7pm every night. So that no one misses out on a complimentary glass of prosecco, red or white wine. Thank you for staying at The Resident Covent Garden and we hope to see you again in the future.
10/10 Excellent
Darlene
3 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Darlene
Séjour de 4 nuits en avril 2024
Réponse de Tommy - Reception Team le 4 mai 2024
Dear Darlene, thank you for your kind review and feedback. We are delighted to know that you have had a pleasant stay at our hotel. Thank you for staying at The Resident Covent Garden and we hope to see you again in the future.
10/10 Excellent
Robert
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 6 nuits en avril 2024
Réponse de Brendan, Duty Manager le 23 mai 2024
Dear Robert,Thank you for staying with us at The Resident Covent Garden! We are delighted to have received your excellent rating and to know that you had a great stay with us! We look forward to welcoming you back to our hotel the next time you return to London.
10/10 Excellent
Lynn
Voyage en famille, Voyage en groupe
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lynn
Séjour de 4 nuits en avril 2024
Réponse de Brendan, Duty Manager le 1 mai 2024
Dear Lynn,Thank you for choosing The Resident Covent Garden and for taking the time to share your excellent rating and wonderful feedback with us!I'm delighted to see that our team provided exceptional service and assistance during your recent stay. Ensuring that our Residents feel supported and well taken care of is our priority, and I am thrilled that our team responded quickly and professionally to your inquiry about your left-behind item.Your kind words about our team's helpfulness and politeness mean a lot, and I will be sure to share your feedback with everyone! We're grateful for the opportunity to assist you and ensure that your experience with us was positive and stress-free.Lynn, the next time you return to London, we hope to be able to see you again! We would love to have the opportunity to welcome you back to The Resident Covent Garden for another wonderful stay!
10/10 Excellent
Alexis X
Voyage en famille
25 avr. 2024
Alexis X
Séjour de 3 nuits en avril 2024
Réponse de Brendan, Duty Manager le 28 avr. 2024
Dear Alexis,Thank you for choosing us at The Resident Covent Garden and for sharing your excellent rating and feedback. I'm delighted to hear that you had a wonderful experience during your stay with us!I am extremely pleased that you found your room to be very nice and clean. Our top housekeeping team works hard to supply spotless rooms, and I am so glad to know that their work is noticed and appreciated! Additionally, our team takes great pride in providing excellent service, and we're thrilled that we made an excellent impression on you.Alexis, your kind words mean a lot to us. We look forward to have the opportunity to welcome you back to The Resident Covent Garden for another enjoyable stay!
10/10 Excellent
Stuart
Voyage en famille avec de jeunes enfants
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stuart
Séjour de 4 nuits en avril 2024
Réponse de Brendan, Duty Manager le 28 avr. 2024
Dear Stuart,Thank you for choosing The Resident Covent Garden and for sharing your perfect rating and feedback with us!I agree, our central location in Covent Garden is perfectly located in the heart of London. It is a highlight for our Residents, and we're pleased that it contributed positively to your visit. Being situated in such a prime location means our Residents have easy access to the top attractions and amenities in London!I'm also thrilled to know that you enjoyed our amazing showers, quiet environment and comfy beds. Our windows are all triple-glazed to minimise all noise in the room, and our showers are the highlight of the bathroom - simply incredible!Stuart, thank you once again for your kind words and excellent feedback. We look forward to having the opportunity to welcome you back to The Resident Covent Garden for another enjoyable stay!
10/10 Excellent
peggy
Voyage en groupe
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
peggy
Séjour de 4 nuits en avril 2024
Réponse de Brendan, Duty Manager le 28 avr. 2024
Dear Peggy,Thank you for choosing us at The Resident Covent Garden for your recent trip to London! I would also like to thank you for taking the time to share your wonderful feedback with us. I am thrilled to see that you had an fantastic experience during your stay!It is amongst our top priorities to provide exceptional service and create memorable experiences for our Residents, and I'm delighted that our team exceeded expectations! I will be sure to share your lovely comments with every member of our team and they will be overjoyed to hear your words.Peggy, we look forward to you returning to London! All of us at The Resident Covent Garden can't wait to host you again for another excellent stay!
10/10 Excellent
Nataliia
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nataliia
Séjour de 2 nuits en avril 2024
Réponse de Brendan, Duty Manager le 28 avr. 2024
Dear Nataliia,Thank you for choosing The Resident Covent Garden for your recent trip to London and for sharing your perfect rating with us. I am delighted to hear that you had a lovely experience during your stay! I am thrilled to know that you loved your time with us. We hope to be able to welcome you again the next time you return to London for another excellent stay!
8/10 Bien
Darren
Voyage en couple
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Darren
Séjour de 2 nuits en avril 2024
Réponse de Tommy - Reception Team le 20 avr. 2024
Dear Darren, thank you for the kind review and feedback. We hope you have enjoyed your stay with us. The hotel is located at the heart of London with plenty of restaurants, theatres, museums, and shopping districts. All within 5 to 20 minutes of walking distance from the hotel. We hope to see you again in the future.
10/10 Excellent
Elizabeth
Voyage en famille
16 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Elizabeth
Séjour de 2 nuits en avril 2024
Réponse de Tommy - Reception Team le 20 avr. 2024
Dear Elizabeth, thank you for the kind review and feedback. We hope you have enjoyed your stay with us. As you have noted. The hotel is located at the heart of London with plenty of restaurants, theatres, museums, and shopping districts. All within 5 to 20 minutes of walking distance from the hotel. We hope to see you again in the future.
10/10 Excellent
Frank
8 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Frank
Séjour de 4 nuits en avril 2024
Réponse de Brendan, Duty Manager le 9 avr. 2024
Dear Frank,Thank you for choosing to stay with us at The Resident Covent Garden for your recent trip to London and for taking the time to share your positive comments with us! I am delighted to see that you had a fantastic experience during your time with us and that you found your overall stay to be excellent.Ensuring a peaceful and comfortable stay for our Residents is any hotel's top priority, and I'm thrilled to see that you found your room to be quiet and the bed comfortable. Despite being in the middle of downtown London, our windows are triple-glazed! As you discovered, even our rooms on the lower levels and facing the street have very little noise coming in from the outside. I also agree that our showers are excellent, I wish I had one in my house! Frank, thank you for your recommendation! We are glad to see that you would return to stay with us the next time you return to London, and we are looking forward to seeing you again soon for another fantastic stay!
10/10 Excellent
James
Voyage en famille
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
James
Séjour de 4 nuits en avril 2024
Réponse de Brendan, Duty Manager le 6 avr. 2024
Dear James,Thank you for choosing to stay with us at The Resident Covent Garden for your recent trip to London. We greatly appreciate you taking the time to share your positive feedback! I'm delighted to see that you found our hotel's location to be convenient for exploring the vibrant surroundings of Covent Garden.Being situated in such a central location means that our Residents have easy access to an abundance of restaurants, coffee shops, and popular attractions in the area. Additionally, our proximity to four London Underground stations ensures ease of travel around London, allowing you to make the most of your visit to the city.James, we appreciate your recommendation and would love to see you again the next time your return to London for another excellent stay!
10/10 Excellent
Neal
3 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Neal
Séjour de 3 nuits en mars 2024
Réponse de Eva Rodriguez le 4 avr. 2024
Dear Neal,Thank you very much for sharing your thoughts with us!We are thrilled that you have found your location convenient for your plans in London.Hopefully you could enjoy of the many London attractions that are walking distance from our property.Neal, our team appreciates that you have chosen us for your last stay in London and we would love to have the opportunity of welcoming you back!Kindly,Eva RodriguezReception team.
10/10 Excellent
SHANNON, NOBLESVILLE
Voyage en famille, Voyage en groupe
2 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
SHANNON
Séjour de 4 nuits en mars 2024
Réponse de Eva Rodriguez le 4 avr. 2024
Dear Shannon,Thank you very much for sharing your your experience with us.We are delighted that you have enjoyed your time with us!! It is lovely to learn that you found our location convenient for your needs and we hope that you have enjoyed of the multiple attractions that we have within walking distance.Our reception team really appreciates your kind words!! We always give our very best to make sure that you have an amazing time.Very looking forward to welcoming you back next time you come to London!!Kindly,Eva Rodriguez.Reception team.
10/10 Excellent
Daniel, Hialeah
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage en couple
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniel
Séjour de 3 nuits en mars 2024
Réponse de Brendan, Duty Manager le 26 mars 2024
Dear Daniel,Thank you for choosing to celebrate your daughter's quinceañera with us at The Resident Covent Garden, and for taking the time to share your wonderful feedback. I'm thrilled to see that our team provided you with exceptional service and made your daughter's 15th birthday celebration extra special!It warms my heart to know that our efforts to make your stay a special one were appreciated and that we could contribute to making your daughter's birthday memorable. Your kind words will be shared with our entire team as recognition of their professionalism, kindness and hospitality.I'm delighted that you chose to celebrate this special occasion with us, and we hope that your daughter had a fantastic birthday experience. Daniel, the next time you return to London, we hope to be able to see you again for another fantastic stay!
10/10 Excellent
Olatunde, Richmond
Voyage en famille avec de jeunes enfants
23 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Olatunde
Séjour de 3 nuits en mars 2024
Réponse de Tommy - Reception Team le 25 mars 2024
Dear Olatunde, thank you for the kind review and feedback. We hope you have enjoyed your stay with us. As you have noted. The hotel is located at the heart of London with plenty of restaurants, theatres, museums, and shopping districts. All within 5 to 20 minutes of walking distance from the hotel. Our team members are knowledgeable of the neighbourhood and are happy to provide recommendations. We hope to see you again for your next future stay.
10/10 Excellent
Brandon
Voyage en couple
18 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brandon
Séjour de 1 nuit en mars 2024
Réponse de Brendan, Duty Manager le 19 mars 2024
Dear Brandon,Thank you for choosing to stay with us at The Resident Covent Garden during your recent trip to London! We are delighted to receive your rating and see your positive feedback about your stay.I am heartened to see that you found our team extremely friendly and helpful. One of our top priorities is to provide exceptional service and to ensure that our guests have a comfortable and memorable stay, and I'm delighted to see that we have succeeded in our goal.I am also glad that you found our location convenient, right along The Strand. We are within walking distance of four London Underground stations and many bus stops, allowing our Residents complete access to our bustling city!Brandon, the next time you return to London, we would love to see you again! We look forward to the pleasure of welcoming you back to The Resident Covent Garden for another enjoyable stay.
10/10 Excellent
Daniel
Voyage en famille, Voyage en groupe
13 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniel
Séjour de 3 nuits en mars 2024
Réponse de Brendan, Duty Manager le 13 mars 2024
Dear Daniel,Thank you for choosing us at The Resident Covent Garden and for taking the time to share your experience with us! We appreciate your wonderful feedback about your stay.I'm delighted to see that you enjoyed our fantastically-central location and found our lovely team friendly. It warms my heart that you enjoyed your stay with us so much that you would recommend us to others. We are delighted to have met your expectations!Daniel, we look forward to the pleasure of welcoming you back to The Resident Covent Garden for another fantastic stay!
10/10 Excellent
Kevin
Voyage en couple
7 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kevin
Séjour de 1 nuit en mars 2024
Réponse de Joel Abaquin le 8 mars 2024
Dear Kevin,Thank you so much for your review and feedback. We are delighted to know that you have had a fabulous stay at our hotel. As you have mentioned. The Resident Covent Garden is located at the heart of London. There are many restaurants, bars, theatres, attractions, etc. All within 5 to 20 minutes of walking distance from the hotel. Thank you for the positive note on our team members. Our team members are knowledgeable of the neighbourhood and are happy to provide recommendations. We hope to welcome you again for your next future stay.Kind Regards,Joel - Reception Team
10/10 Excellent
Magda
7 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Magda
Séjour de 1 nuit en mars 2024
Réponse de Joel Abaquin le 8 mars 2024
Dear Magda,Thank you so much for your review and feedback. We are delighted to know that you have had a fabulous stay at our hotel. As you have mentioned. The Resident Covent Garden is located at the heart of London. There are many restaurants, bars, theatres, attractions, etc. All within 5 to 20 minutes of walking distance from the hotel. Thank you for the positive note on our team members. Our team members are knowledgeable of the neighbourhood and are happy to provide recommendations. We hope to welcome you again for your next future stay.Kind Regards,Joel - Reception Team
10/10 Excellent
Kaori
Voyage en famille avec de jeunes enfants
3 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kaori
Séjour de 3 nuits en février 2024
Réponse de Tommy - Reception Team le 5 mars 2024
親愛なるKaori、親切なレビューとフィードバックをありがとう。 ホテルの清掃が行き届いており、設備も整っていると感じていただけて大変嬉しく思います。 私たちのハウスキーピングは、お部屋がお客様の標準に保たれるよう常に熱心に取り組んでいます。 ホテル内にはバーやレストランの施設はございません。 近隣にはたくさんのホテルがあり、すべてホテルから徒歩5〜10分以内にあります。 当社のチームメンバーはこの分野に精通しており、推奨事項について喜んでお手伝いいたします。 ただし、地元のコーヒーショップの1つと提携しています。 オプションで朝食をお部屋まで配達するサービスをご利用いただけます。 朝食メニューの注文は到着時に提供されるか、後でリクエストされます。 毎晩18時から19時まではイブニングドリンクもご用意しております。 無料のプロセッコ、赤、白ワインを見逃す人はいません。 窓は三重ガラスになっており、外からの騒音はほとんど遮断されます。 快適にお休みいただけたとのこと、誠にありがとうございます。 ザ レジデント コベント ガーデンにご宿泊いただきありがとうございます。またのお越しをお待ちしております。
10/10 Excellent
Shani
Voyage d’affaires
1 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shani
Séjour de 1 nuit en février 2024
Réponse de Brendan, Duty Manager le 2 mars 2024
Dear Shani,Thank you for choosing to stay with us at The Resident Covent Garden and for your perfect rating and your wonderful feedback about your stay!I am heartened to see that you had a fabulous experience with our team and that they went the extra mile for you. Providing exceptional service and ensuring our Residents are cared for are our top priorities, and I'm thrilled that we exceeded your expectations!I'm delighted that you enjoyed our evening drinks where we serve complimentary glasses of wine and prosecco – we agree that it's a lovely touch for our Residents. Your compliments about the hotel feeling luxurious on all levels are truly appreciated by all the team.Shani, I am pleased to see that you plan on returning to stay with us! We look forward to the pleasure of welcoming you back to The Resident Covent Garden for another wonderful stay!
10/10 Excellent
Svetlana, Vancouver
29 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Svetlana
Séjour de 4 nuits en février 2024
Réponse de Brendan, Duty Manager le 1 mars 2024
Dear Svetlana,Thank you for choosing to stay with us at The Resident Covent Garden! I am delighted to see your wonderful review and excellent rating!I am very pleased to see that you liked everything about The Resident Covent Garden. To know that you found our location very convenient, your room cosy and comfortable and the amenities satisfactory is to know that we have done our job! I'm especially pleased that you had a positive experience with our team and service, and we appreciate your recommendation to your friends and family. Our maintenance team member Oleg enjoyed speaking with you during your stay with us!Svetlana, the next time your return to London, we would love to have the opportunity to host you again! We look forward to welcoming you back to The Resident Covent Garden for another excellent stay!
10/10 Excellent
JUNHYEONG
Voyage en famille
27 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
JUNHYEONG
Séjour de 5 nuits en février 2024
Réponse de Joel Abaquin le 29 févr. 2024
Dear Junhyeong, Thank you for choosing to stay with us at The Resident Covent Garden for your recent trip to London. I am delighted to see your perfect score. Thank you for letting us know you had a fantastic stay, and we hope to see you again the next time you visit London!
10/10 Excellent
Anthony
25 févr. 2024
Anthony
Séjour de 1 nuit en février 2024
Réponse de Joel Abaquin le 29 févr. 2024
Dear Anthony,Thank you for choosing to stay with us at The Resident Covent Garden for your recent trip to London. I am delighted to see your perfect score. Thank you for letting us know you had a fantastic stay, and we hope to see you again the next time you visit London!